WO2018056926A3 - A system for adjusting volume level in incoming calls automatically - Google Patents

A system for adjusting volume level in incoming calls automatically Download PDF

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Publication number
WO2018056926A3
WO2018056926A3 PCT/TR2017/000078 TR2017000078W WO2018056926A3 WO 2018056926 A3 WO2018056926 A3 WO 2018056926A3 TR 2017000078 W TR2017000078 W TR 2017000078W WO 2018056926 A3 WO2018056926 A3 WO 2018056926A3
Authority
WO
WIPO (PCT)
Prior art keywords
calls
volume level
incoming calls
adjusting volume
level
Prior art date
Application number
PCT/TR2017/000078
Other languages
French (fr)
Other versions
WO2018056926A2 (en
Inventor
Mehmet Kaya
Original Assignee
Turkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Turkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi filed Critical Turkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi
Publication of WO2018056926A2 publication Critical patent/WO2018056926A2/en
Publication of WO2018056926A3 publication Critical patent/WO2018056926A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M19/00—Current supply arrangements for telephone systems
    • H04M19/02—Current supply arrangements for telephone systems providing ringing current or supervisory tones, e.g. dialling tone or busy tone
    • H04M19/04—Current supply arrangements for telephone systems providing ringing current or supervisory tones, e.g. dialling tone or busy tone the ringing-current being generated at the substations
    • H—ELECTRICITY
    • H03—ELECTRONIC CIRCUITRY
    • H03G—CONTROL OF AMPLIFICATION
    • H03G3/00—Gain control in amplifiers or frequency changers
    • H03G3/20—Automatic control
    • H03G3/30—Automatic control in amplifiers having semiconductor devices
    • H03G3/3005—Automatic control in amplifiers having semiconductor devices in amplifiers suitable for low-frequencies, e.g. audio amplifiers
    • H—ELECTRICITY
    • H03—ELECTRONIC CIRCUITRY
    • H03G—CONTROL OF AMPLIFICATION
    • H03G3/00—Gain control in amplifiers or frequency changers
    • H03G3/20—Automatic control
    • H03G3/30—Automatic control in amplifiers having semiconductor devices
    • H03G3/32—Automatic control in amplifiers having semiconductor devices the control being dependent upon ambient noise level or sound level
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
    • H04M1/2474—Telephone terminals specially adapted for disabled people
    • H04M1/2475—Telephone terminals specially adapted for disabled people for a hearing impaired user
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/60—Substation equipment, e.g. for use by subscribers including speech amplifiers
    • H04M1/6016—Substation equipment, e.g. for use by subscribers including speech amplifiers in the receiver circuit
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
    • H04M1/72454—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions according to context-related or environment-related conditions
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/18—Automatic or semi-automatic exchanges with means for reducing interference or noise; with means for reducing effects due to line faults with means for protecting lines
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5133—Operator terminal details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2227—Quality of service monitoring

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Human Computer Interaction (AREA)
  • Physics & Mathematics (AREA)
  • Environmental & Geological Engineering (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Multimedia (AREA)
  • Health & Medical Sciences (AREA)
  • Acoustics & Sound (AREA)
  • Otolaryngology (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephone Function (AREA)

Abstract

The present invention relates to a system (1) for bringing incoming calls to a predetermined non-irritating level by analysing their volumes in places such as particularly call centres wherein calls are received from different parties continuously. In one preferred embodiment, the inventive system (1) is applied for calls that reach the called communication devices (3) owned by the call centre in order that the volume level in calls reaching the called communication devices (3) located in call centres is adjusted to a predetermined level
PCT/TR2017/000078 2016-07-22 2017-07-12 A system for adjusting volume level in incoming calls automatically WO2018056926A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
TR201610185 2016-07-22
TR2016/10185 2016-07-22

Publications (2)

Publication Number Publication Date
WO2018056926A2 WO2018056926A2 (en) 2018-03-29
WO2018056926A3 true WO2018056926A3 (en) 2018-06-14

Family

ID=61656296

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/TR2017/000078 WO2018056926A2 (en) 2016-07-22 2017-07-12 A system for adjusting volume level in incoming calls automatically

Country Status (1)

Country Link
WO (1) WO2018056926A2 (en)

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5712954A (en) * 1995-08-23 1998-01-27 Rockwell International Corp. System and method for monitoring audio power level of agent speech in a telephonic switch
US9031838B1 (en) * 2013-07-15 2015-05-12 Vail Systems, Inc. Method and apparatus for voice clarity and speech intelligibility detection and correction

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100746010B1 (en) 2005-11-17 2007-08-06 삼성전자주식회사 Apparatus and method for controlling volume of received audio signal

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5712954A (en) * 1995-08-23 1998-01-27 Rockwell International Corp. System and method for monitoring audio power level of agent speech in a telephonic switch
US9031838B1 (en) * 2013-07-15 2015-05-12 Vail Systems, Inc. Method and apparatus for voice clarity and speech intelligibility detection and correction

Also Published As

Publication number Publication date
WO2018056926A2 (en) 2018-03-29

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