WO2018027427A1 - Method for cancelling dish recording by speech, and ordering system - Google Patents

Method for cancelling dish recording by speech, and ordering system Download PDF

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Publication number
WO2018027427A1
WO2018027427A1 PCT/CN2016/093859 CN2016093859W WO2018027427A1 WO 2018027427 A1 WO2018027427 A1 WO 2018027427A1 CN 2016093859 W CN2016093859 W CN 2016093859W WO 2018027427 A1 WO2018027427 A1 WO 2018027427A1
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user
dish
recording
voice
speech
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PCT/CN2016/093859
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French (fr)
Chinese (zh)
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吕秋萍
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吕秋萍
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Priority to PCT/CN2016/093859 priority Critical patent/WO2018027427A1/en
Publication of WO2018027427A1 publication Critical patent/WO2018027427A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants

Definitions

  • the invention belongs to the field of mobile phone app, and provides a method for canceling voice record recording and a ordering system.
  • the research of artificial intelligence is now at the forefront, but the general research stage. Among them, the research and application of weak artificial intelligence is the most popular.
  • the so-called weak artificial intelligence is embodied in some single and repetitive work.
  • the humans pre-set the relevant rules and trigger conditions through the computer. When the actual situation meets these trigger conditions, the hardware or software system will make stress. A series of reactions.
  • the embodiment of the present invention provides a method for canceling the recording of a voice dish, and aims to provide a matching relationship between the menu and the voice through the manual handwriting when the order is easily error-prone.
  • the food information in the user's call is automatically recognized and recorded, which simplifies the operation of the ordering staff to record the dishes, prevents the user from ordering the dishes, improves the ordering efficiency, improves the user satisfaction, and can be based on the user's The specific use case, automatically adjust the application of this technology.
  • the present invention is implemented in such a manner that a method of canceling a voice dish record includes the following steps:
  • the user voice includes the voice information matched by the dish, the user's order is automatically recorded;
  • the embodiment of the invention further provides a ordering system, comprising:
  • a recording unit for recording voice information matching the dishes
  • a detecting unit configured to detect a user voice when the user orders the meal by telephone
  • a matching unit wherein the input end is respectively connected to the output unit of the recording unit and the detecting unit, and is configured to automatically record the menu item selected by the user when the user voice includes the voice information matched by the menu;
  • the technical adjustment unit has an input end connected to the output end of the matching unit, and is configured to stop recording the user's order according to the voice when the number of times the user disables the automatic recording within a certain time exceeds a preset threshold.
  • the invention automatically recognizes the dish information in the user's call when the user orders the meal through the telephone, and records, which simplifies the operation of the ordering staff to record the dishes, and prevents the user from ordering the dishes. Improve the efficiency of ordering, improve user satisfaction, and automatically adjust the application of this technology according to the user's specific use.
  • FIG. 1 is a schematic flow chart of a method for canceling a voice dish record according to an embodiment of the present invention
  • FIG. 2 is a schematic structural diagram of a ordering system according to an embodiment of the present invention.
  • figure 1 It is a schematic flowchart of a method for canceling voice record recording provided by the embodiment of the present invention. For the convenience of description, only parts related to the embodiment of the present invention are shown.
  • step S100 the voice information matching the dishes is recorded.
  • the language information of the following dishes is recorded: 'picker fried meat', 'red pork', 'cabbage soup'.
  • step S101 when the user orders a meal by telephone, the user's voice is detected.
  • step S102 when the user voice includes the voice information matched by the menu, the user's order is automatically recorded.
  • the system when the user makes a call to order the content of the order is: 'red meat', 'cabbage soup', the system will automatically record and display it.
  • step S103 In the case that the number of times the user disables the automatic recording within a certain time exceeds the preset threshold, it indicates that the technology is cumbersome for a specific user, and may cause a recording error due to different accents, thereby outputting A lot of interference information about the name of the dish runs counter to the original intention of the technical design. Therefore, in this case, the system recognizes this situation through self-learning, and stops recording the menu ordered by the user according to the voice.
  • the invention automatically recognizes the dish information in the user's call when the user orders the meal through the telephone, and records, which simplifies the operation of the ordering staff to record the dishes, and prevents the user from ordering the dishes. Improve the efficiency of ordering, improve user satisfaction, and automatically adjust the application of this technology according to the user's specific use.
  • FIG. 2 is a schematic structural diagram of a ordering system according to an embodiment of the present invention, the ordering system includes:
  • a recording unit 21 configured to record voice information matched by the dish
  • the detecting unit 22 is configured to detect a user voice when the user orders the meal by using the phone;
  • a matching unit 23 having an input end and the recording unit 21 and the detecting unit 22
  • the output terminal is configured to automatically record the user's order when the user voice includes the voice information matched by the menu;
  • Technical adjustment unit 24 its input end and the matching unit 23
  • the output connection is used to stop recording the user's order according to the voice when the number of times the user disables the automatic recording within a certain time exceeds a preset threshold.
  • the working principle is: the recording unit 21 records the voice information matched by the dishes; the detecting unit 22 , when the user orders a meal by phone, detecting the user's voice; matching unit 23 When the user voice contains the voice information matched by the dish, the user's order is automatically recorded, and when the number of times the user disables the automatic recording within a certain time exceeds a preset threshold, the technical adjustment unit 24 Stop recording the user's order according to the voice.
  • the invention automatically recognizes the dish information in the user's call when the user orders the meal through the telephone, and records, which simplifies the operation of the ordering staff to record the dishes, and prevents the user from ordering the dishes. Improve the efficiency of ordering, improve user satisfaction, and automatically adjust the application of this technology according to the user's specific use.

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Abstract

The present invention relates to the field of mobile phone apps. Provided are a method for cancelling dish recording by speech, and an ordering system. The method comprises: recording speech information matching a dish; when a user orders a dish by telephone, detecting the user's speech; when the user's speech includes the speech information matching the dish, automatically recording the dish ordered by the user; and when the number of times the user stops using automatic recording within a specific time period exceeds a pre-set threshold, stopping recording the dish ordered by the user according to speech. According to the present invention, by pre-setting a matching relationship between a dish and speech, when a user orders a dish by telephone, dish information in a call of the user is automatically recognised and recorded, thereby simplifying the operation of an order taker in recording a dish, preventing the dish ordered by the user being missed, improving the ordering efficiency, and improving the user satisfaction. Furthermore, the application of the technology can be automatically adjusted according to a specific usage scenario of the user.

Description

取消语音菜品记录的方法以及点餐系统  Method for canceling voice recording and ordering system 技术领域Technical field
本发明属于手机 app 领域，提供了一种取消语音菜品记录的方法以及点餐系统。  The invention belongs to the field of mobile phone app, and provides a method for canceling voice record recording and a ordering system.
背景技术Background technique
人工智能 （ Artificial Intelligence ）， 英文 缩写为 AI 。它是 研究 、 开发 用于 模拟 、 延伸 和扩展人的 智能 的理论、方法、技术及应用系统的一门新的技术科学。 Artificial Intelligence, English abbreviation AI. It is research, Develop a new technical science for simulating, extending, and extending the theory, methods, techniques, and applications of human intelligence.
现在人工智能的研究属于前沿，但普遍研究阶段。其中以弱人工智能的研究和应用最为普及。所谓弱人工智能体现在某些单一、重复性的工作上面，由人类通过计算机预先设置好相关的规则和触发条件，当现实情况满足这些触发条件时，硬件或软件系统将会应激地做出一系列反应。 The research of artificial intelligence is now at the forefront, but the general research stage. Among them, the research and application of weak artificial intelligence is the most popular. The so-called weak artificial intelligence is embodied in some single and repetitive work. The humans pre-set the relevant rules and trigger conditions through the computer. When the actual situation meets these trigger conditions, the hardware or software system will make stress. A series of reactions.
在弱人工智能的研究和应用上，人们希望通过上述'定规则 - 应激反应'的方式，帮助人类处理重复性大、可预测性大的工作。同时，也希望人工智能能够识别和学习特定用户的价值取向。 In the research and application of weak artificial intelligence, people hope to pass the above-mentioned rules - The way of stress response helps humans deal with repetitive and predictable work. At the same time, it is also hoped that artificial intelligence can identify and learn the value orientation of specific users.
在本人的上一个申请《 语音识别点餐的方法以及点餐系统》中，提出了一个弱人工智能的解决方案，但是该方案仅仅是研发阶段所假设的'用户需求'，针对于实际使用情况，尤其针对于特定个体用户，该方案是否具有价值或者能否取悦特定个体用户则根据个体用户的不同有所区别。 In my last application In the method of voice recognition ordering and ordering system, a weak artificial intelligence solution is proposed, but this solution is only the 'user requirement' assumed in the research and development stage, and is specific to the specific user, especially for specific individual users. Whether the program has value or whether it can please a particular individual user is different according to the individual user.
综上，需要提出一种根据用户的具体使用情况，自动调整该项技术的实际应用。 In summary, it is necessary to propose a practical application of the technology to automatically adjust the technology according to the specific use of the user.
技术问题technical problem
本发明实施例提供了一种取消语音菜品记录的方法，目的在于针对电话点餐时靠人工手写记录点餐内容容易出错的情况，提供一种通过预设菜品与语音的匹配关系，当用户通过电话点餐时，自动识别用户通话中的菜品信息，并记录，简化了点餐员记录菜品的操作，防止漏记用户所点菜品，提高点餐效率，提高用户满意度，同时能够根据用户的具体使用情况，自动调整该项技术的应用。 The embodiment of the present invention provides a method for canceling the recording of a voice dish, and aims to provide a matching relationship between the menu and the voice through the manual handwriting when the order is easily error-prone. When the phone is ordering, the food information in the user's call is automatically recognized and recorded, which simplifies the operation of the ordering staff to record the dishes, prevents the user from ordering the dishes, improves the ordering efficiency, improves the user satisfaction, and can be based on the user's The specific use case, automatically adjust the application of this technology.
技术解决方案Technical solution
本发明是这样实现的：一种取消语音菜品记录的方法，包括以下步骤： The present invention is implemented in such a manner that a method of canceling a voice dish record includes the following steps:
记录菜品匹配的语音信息； Record the voice information matched by the dishes;
当用户通过电话点餐时，检测用户语音； When the user orders a meal by telephone, the user's voice is detected;
当所述用户语音中包含所述菜品匹配的语音信息时，自动记录用户所点菜品； When the user voice includes the voice information matched by the dish, the user's order is automatically recorded;
当用户在特定时间内停用自动记录的次数超过预设的阈值时，停止根据语音记录用户所点菜品 。 When the number of times the user disables the automatic recording within a certain time exceeds the preset threshold, the recording of the user's order according to the voice is stopped.
本发明实施例还提供了一种点餐系统，包括： The embodiment of the invention further provides a ordering system, comprising:
记录单元，检测单元，匹配单元，技术调整单元，其中： Recording unit, detecting unit, matching unit, technical adjustment unit, wherein:
记录单元，用于记录菜品匹配的语音信息； a recording unit for recording voice information matching the dishes;
检测单元，用于当用户通过电话点餐时，检测用户语音； a detecting unit, configured to detect a user voice when the user orders the meal by telephone;
匹配单元，其输入端分别与所述记录单元及所述检测单元的输出端连接，用于当所述用户语音中包含所述菜品匹配的语音信息时，自动记录用户所点菜品； a matching unit, wherein the input end is respectively connected to the output unit of the recording unit and the detecting unit, and is configured to automatically record the menu item selected by the user when the user voice includes the voice information matched by the menu;
技术调整单元，其输入端与所述匹配单元的输出端连接，用于当用户在特定时间内停用自动记录的次数超过预设的阈值时，停止根据语音记录用户所点菜品。 The technical adjustment unit has an input end connected to the output end of the matching unit, and is configured to stop recording the user's order according to the voice when the number of times the user disables the automatic recording within a certain time exceeds a preset threshold.
有益效果Beneficial effect
本发明通过预设菜品与语音的匹配关系，当用户通过电话点餐时，自动识别用户通话中的菜品信息，并记录，简化了点餐员记录菜品的操作，防止漏记用户所点菜品，提高点餐效率，提高用户满意度，同时能够根据用户的具体使用情况，自动调整该项技术的应用。 By presetting the matching relationship between the dish and the voice, the invention automatically recognizes the dish information in the user's call when the user orders the meal through the telephone, and records, which simplifies the operation of the ordering staff to record the dishes, and prevents the user from ordering the dishes. Improve the efficiency of ordering, improve user satisfaction, and automatically adjust the application of this technology according to the user's specific use.
附图说明DRAWINGS
图 1 是本发明实施例提供的一种取消语音菜品记录的方法的流程示意图； 1 is a schematic flow chart of a method for canceling a voice dish record according to an embodiment of the present invention;
图 2 是本发明实施例提供的点餐系统的结构示意图。 FIG. 2 is a schematic structural diagram of a ordering system according to an embodiment of the present invention.
本发明的实施方式Embodiments of the invention
为了使本发明的目的、技术方案及优点更加清楚明白，以下结合附图及实施例，对本发明进行进一步详细说明。应当理解，此处所描述的具体实施例仅仅用以解释本发明，并不用于限定本发明。 The present invention will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
图 1 是发明实施例提供的一种取消语音菜品记录的方法的流程示意图，为了便于说明，只示出了与本发明实施例相关的部分。 figure 1 It is a schematic flowchart of a method for canceling voice record recording provided by the embodiment of the present invention. For the convenience of description, only parts related to the embodiment of the present invention are shown.
在步骤 S100 中，记录菜品匹配的语音信息。 In step S100, the voice information matching the dishes is recorded.
在本实施例中，记录以下菜品匹配的语言信息：'腌菜炒肉'、'红烧肉'、'白菜汤'。 In the present example, the language information of the following dishes is recorded: 'picker fried meat', 'red pork', 'cabbage soup'.
在步骤 S101 中，当用户通过电话点餐时，检测用户语音。 In step S101, when the user orders a meal by telephone, the user's voice is detected.
在步骤 S102 中，当所述用户语音中包含所述菜品匹配的语音信息时，自动记录用户所点菜品。 In step S102, when the user voice includes the voice information matched by the menu, the user's order is automatically recorded.
在本实施例中，当用户打电话点餐是所描述的点餐内容为：'红烧肉'、'白菜汤'时，系统将自动记录，并显示出来。 In this embodiment, when the user makes a call to order the content of the order is: 'red meat', 'cabbage soup', the system will automatically record and display it.
在步骤 S103 中，当用户在特定时间内停用自动记录的次数超过预设的阈值时，说明该项技术针对于特定的用户是增加繁琐性，可能因为各地口音不同，而造成记录的误差，从而输出了大量关于菜名的干扰信息，与技术设计的初衷背道而驰，所以，在这种情况下，系统通过自学习而识别出这种情况，停止根据语音记录用户所点菜品。 In step S103 In the case that the number of times the user disables the automatic recording within a certain time exceeds the preset threshold, it indicates that the technology is cumbersome for a specific user, and may cause a recording error due to different accents, thereby outputting A lot of interference information about the name of the dish runs counter to the original intention of the technical design. Therefore, in this case, the system recognizes this situation through self-learning, and stops recording the menu ordered by the user according to the voice.
本发明通过预设菜品与语音的匹配关系，当用户通过电话点餐时，自动识别用户通话中的菜品信息，并记录，简化了点餐员记录菜品的操作，防止漏记用户所点菜品，提高点餐效率，提高用户满意度，同时能够根据用户的具体使用情况，自动调整该项技术的应用。 By presetting the matching relationship between the dish and the voice, the invention automatically recognizes the dish information in the user's call when the user orders the meal through the telephone, and records, which simplifies the operation of the ordering staff to record the dishes, and prevents the user from ordering the dishes. Improve the efficiency of ordering, improve user satisfaction, and automatically adjust the application of this technology according to the user's specific use.
图 2 是本发明实施例提供的点餐系统的结构示意图，该点餐系统包括： 2 is a schematic structural diagram of a ordering system according to an embodiment of the present invention, the ordering system includes:
记录单元 21 ，检测单元 22 ，匹配单元 23 ，技术调整单元 24 ，其中： The recording unit 21, the detecting unit 22, the matching unit 23, and the technical adjustment unit 24, wherein:
记录单元 21 ，用于记录菜品匹配的语音信息； a recording unit 21, configured to record voice information matched by the dish;
检测单元 22 ，用于当用户通过电话点餐时，检测用户语音； The detecting unit 22 is configured to detect a user voice when the user orders the meal by using the phone;
匹配单元 23 ，其输入端分别与所述记录单元 21 及所述检测单元 22 的输出端连接，用于当所述用户语音中包含所述菜品匹配的语音信息时，自动记录用户所点菜品； a matching unit 23 having an input end and the recording unit 21 and the detecting unit 22 The output terminal is configured to automatically record the user's order when the user voice includes the voice information matched by the menu;
技术调整单元 24 ，其输入端与所述匹配单元 23 的输出端连接，用于当用户在特定时间内停用自动记录的次数超过预设的阈值时，停止根据语音记录用户所点菜品。 Technical adjustment unit 24, its input end and the matching unit 23 The output connection is used to stop recording the user's order according to the voice when the number of times the user disables the automatic recording within a certain time exceeds a preset threshold.
其工作原理是：记录单元 21 ，记录菜品匹配的语音信息；检测单元 22 ，当用户通过电话点餐时，检测用户语音；匹配单元 23 ，当所述用户语音中包含所述菜品匹配的语音信息时，自动记录用户所点菜品，当用户在特定时间内停用自动记录的次数超过预设的阈值时，技术调整单元 24 停止根据语音记录用户所点菜品 。 The working principle is: the recording unit 21 records the voice information matched by the dishes; the detecting unit 22 , when the user orders a meal by phone, detecting the user's voice; matching unit 23 When the user voice contains the voice information matched by the dish, the user's order is automatically recorded, and when the number of times the user disables the automatic recording within a certain time exceeds a preset threshold, the technical adjustment unit 24 Stop recording the user's order according to the voice.
本发明通过预设菜品与语音的匹配关系，当用户通过电话点餐时，自动识别用户通话中的菜品信息，并记录，简化了点餐员记录菜品的操作，防止漏记用户所点菜品，提高点餐效率，提高用户满意度，同时能够根据用户的具体使用情况，自动调整该项技术的应用。 By presetting the matching relationship between the dish and the voice, the invention automatically recognizes the dish information in the user's call when the user orders the meal through the telephone, and records, which simplifies the operation of the ordering staff to record the dishes, and prevents the user from ordering the dishes. Improve the efficiency of ordering, improve user satisfaction, and automatically adjust the application of this technology according to the user's specific use.
以上仅为本发明的较佳实施例而已，并不用以限制本发明，凡在本发明的精神和原则之内所作的任何修改、等同替换和改进等，均应包含在本发明的保护范围之内。 The above are only the preferred embodiments of the present invention, and are not intended to limit the present invention. Any modifications, equivalents, and improvements made within the spirit and scope of the present invention should be included in the scope of the present invention. Inside.

Claims (2)

  1. 一种取消语音菜品记录的方法，其特征在于，所述方法包括如下步骤： A method for canceling a voice dish record, characterized in that the method comprises the following steps:
    记录菜品匹配的语音信息；Record the voice information matched by the dishes;
    当用户通过电话点餐时，检测用户语音；When the user orders a meal by telephone, the user's voice is detected;
    当所述用户语音中包含所述菜品匹配的语音信息时，自动记录用户所点菜品；When the user voice includes the voice information matched by the dish, the user's order is automatically recorded;
    当用户在特定时间内停用自动记录的次数超过预设的阈值时，停止根据语音记录用户所点菜品 。When the number of times the user disables the automatic recording within a certain time exceeds the preset threshold, the recording of the user's order according to the voice is stopped.
  2. 一种点餐系统，其特征在于，所述点餐系统包括：A ordering system, characterized in that the ordering system comprises:
    记录单元，检测单元，匹配单元，技术调整单元，其中：Recording unit, detecting unit, matching unit, technical adjustment unit, wherein:
    记录单元，用于记录菜品匹配的语音信息；a recording unit for recording voice information matching the dishes;
    检测单元，用于当用户通过电话点餐时，检测用户语音；a detecting unit, configured to detect a user voice when the user orders the meal by telephone;
    匹配单元，其输入端分别与所述记录单元及所述检测单元的输出端连接，用于当所述用户语音中包含所述菜品匹配的语音信息时，自动记录用户所点菜品；a matching unit, wherein the input end is respectively connected to the output unit of the recording unit and the detecting unit, and is configured to automatically record the menu item selected by the user when the user voice includes the voice information matched by the menu;
    技术调整单元，其输入端与所述匹配单元的输出端连接，用于当用户在特定时间内停用自动记录的次数超过预设的阈值时，停止根据语音记录用户所点菜品。The technical adjustment unit has an input end connected to the output end of the matching unit, and is configured to stop recording the user's order according to the voice when the number of times the user disables the automatic recording within a certain time exceeds a preset threshold.
PCT/CN2016/093859 2016-08-06 2016-08-06 Method for cancelling dish recording by speech, and ordering system WO2018027427A1 (en)

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