WO2017186004A1

WO2017186004A1 - Fault reporting method and apparatus, and storage medium

Info

Publication number: WO2017186004A1
Application number: PCT/CN2017/080665
Authority: WO
Inventors: 陈斌; 孙一飞
Original assignee: 中兴通讯股份有限公司
Priority date: 2016-04-26
Filing date: 2017-04-14
Publication date: 2017-11-02
Also published as: CN107317692A; CN107317692B

Abstract

Embodiments of the present invention provide a fault reporting method and apparatus, and a storage medium. The method comprises: obtaining service data reported by terminals executing video services in a preset tree-like network structure, the preset tree-like network structure comprising network servers having a preset subordination relationship, and the network servers being used for controlling the terminals to execute the video services; searching, according to the service data, for a set of network servers satisfying a fault condition; and reporting faulty network servers in the set of network servers according to the preset subordination relationship in the preset tree-like network structure. The problem in the related art of low reporting efficiency of faults in video services is resolved, thereby improving the reporting efficiency of faults in the video services.

Description

Fault reporting method, device and storage medium

Cross-reference to related applications

The present application is based on a Chinese patent application filed on Apr. 28, 2016, the entire disclosure of which is hereby incorporated by reference.

Technical field

The present invention relates to the field of communications, and in particular to a fault reporting method, apparatus, and storage medium.

Background technique

The current Internet Protocol Television (IPTV) system is very complicated because it includes a large number of network elements, and the final video viewing quality can only be intuitively perceived by users, which brings a comparison between video quality monitoring and fault definition. Great difficulty. For the whole network monitoring of IPTV, the most important thing is to find more impacts on users in real time and to define them quickly, instead of focusing on the single user viewing experience.

The current video service failure reporting method is that when the user thinks that the video service experience is poor, the maintenance personnel may report the video service in the area where the problem may occur, and then the maintenance personnel can check and monitor the area where the video service is located. The current main practice of video surveillance is to deploy a dedicated stream analysis server at the entrance of the Content Delivery Network (CDN) in the downtown area, mirror all channel streams, and copy a copy to the stream server. Decoding analysis, the method has a certain effect on monitoring, but this method has the following problems: deploying the code stream analysis server at the CDN portal makes the complicated IPTV system more complicated, and also increases the deployment cost. In addition, due to various reasons such as being restricted by the computer room, it is only possible to have very few Some core CDNs deploy code stream analysis servers, and most CDNs are not monitored, making network nodes difficult to monitor.

In view of the low efficiency of fault reporting of video services in related technologies, there is currently no effective solution.

Summary of the invention

The embodiment of the invention provides a fault reporting method and device method, device and storage medium, so as to at least solve the problem that the fault reporting efficiency of the video service in the related art is low.

According to an embodiment of the present invention, a fault reporting method is provided, including: acquiring service data reported by a terminal that performs a video service in a preset tree network structure, where the preset tree network structure includes a pre- a network server of the affiliation, the network server is configured to control the terminal to execute the video service, and search for a network server set that meets a predetermined fault condition according to the service data; according to the preset tree structure The preset affiliation is reported to the faulty network server in the set of network servers.

Optionally, the finding, by the service data, the network server set that meets the predetermined fault condition includes: acquiring the video service quality of the network server in the preset tree network structure according to the service data; and finding the network The network server in the server whose quality of the video service is lower than the preset service quality is obtained by the network server.

Optionally, the acquiring the video service quality of the network server in the preset tree network structure according to the service data includes: calculating, according to the service data, a video service availability rate of the terminal; The video service availability rate separately calculates a video service availability ratio of the network server connected to the terminal, where the video service availability ratio is used to indicate the video service of the network server connected to the terminal The network server that finds that the video service quality in the network server is lower than the preset service quality, to obtain the network server set includes: finding that the video service availability ratio is smaller than the preset video service availability ratio The web server to get the set of web servers.

Optionally, the ratio of the video service availability rate of the network server connected to the terminal is calculated according to the video service availability rate of the terminal, including: acquiring the number of the first terminal connected to the network server, and The number of the second terminal of the terminal that is less than the preset video service availability rate in the terminal connected to the network server; the ratio between the number of the second terminal and the number of the first terminal is obtained as the Video service availability ratio.

Optionally, reporting the faulty network server in the network server set according to the preset affiliation in the preset tree network structure comprises: extracting a network server in the network server set as a target network server; If the target network server is connected to the subordinate network server in the preset affiliation, determining whether the connected subordinate network servers of the target network server belong to the network server set; determining the target When the connected subordinate network servers of the network server belong to the network server set, report the target network server as the faulty network server; if the target network server is not connected to the subordinate network server in the preset affiliation relationship Determining whether the peer network servers of the target network server connected to the target upper-level network server are all in the network server set; and determining that the same upper-level network server is connected to the target network server Said goal Peer network server network server comprises at least one network server does not belong to the network server is set, the target network server reports the failure to the network server.

Optionally, the service data reported by the terminal that performs the video service is obtained by acquiring the preset tree network structure, where the preset tree network structure includes a network with a preset affiliation relationship. Before the network server is configured to control the terminal to perform the video service, the method further includes: establishing the preset tree network structure according to a preset affiliation relationship of the network server.

Optionally, after reporting, according to the preset affiliation in the preset tree network structure, the faulty network server in the network server set, the method further includes: sending An indication message is sent to indicate the failed network server.

Optionally, the business data includes: key performance indicator KPI data.

Optionally, the terminal comprises: a set top box.

According to another embodiment of the present invention, a fault reporting apparatus is provided, including: an obtaining module, configured to acquire service data reported by a terminal that performs a video service in a preset tree network structure, where the preset tree is configured The network structure includes a network server having a preset affiliation, the network server is configured to control the terminal to execute the video service, and the searching module is configured to search, according to the service data, a network server set that meets a predetermined fault condition; And a module configured to report the faulty network server in the network server set according to the preset affiliation in the preset tree network structure.

According to the embodiment of the present invention, the service data reported by the terminal that performs the video service in the preset tree network structure is obtained, where the preset tree network structure includes a network server with a preset affiliation, and the network server is used to control the terminal to execute. The video service is configured to search for a network server set that meets a predetermined fault condition according to the service data; report the faulty network server in the network server set according to the preset affiliation relationship in the preset tree network structure, and thus, it can be obtained by using the foregoing solution. The service data reported by the terminal of the video service finds the network server that meets the predetermined fault condition as a network server that may be faulty, constitutes a network server set, and reports the faulty network server in the network server set according to the affiliation relationship between the network servers, That is to say, according to the service data reported by the terminal and the affiliation between the network servers, the network server that may be faulty can be defined and reported in time, thereby improving the fault reporting efficiency of the video service, thereby solving the problem. Failure related art video services reported problem of low efficiency.

DRAWINGS

The accompanying drawings are intended to provide a further understanding of the embodiments of the invention It does not constitute an undue limitation of the embodiments of the invention. In the drawing:

1 is a flowchart of a method for reporting a fault according to an embodiment of the present invention;

2 is a schematic diagram of a preset tree network structure according to an embodiment of the present invention;

3 is a structural block diagram 1 of a fault reporting apparatus according to an embodiment of the present invention;

4 is a structural block diagram 2 of a fault reporting apparatus according to an embodiment of the present invention;

FIG. 5 is a structural block diagram 3 of a fault reporting apparatus according to an embodiment of the present invention; FIG.

6 is a structural block diagram 4 of a fault reporting apparatus according to an embodiment of the present invention;

7 is a flowchart of a fault reporting method according to an alternative embodiment of the present invention;

FIG. 8 is a first schematic diagram of a fault reporting method according to an alternative embodiment of the present invention; FIG.

FIG. 9 is a second schematic diagram of a fault reporting method according to an alternative embodiment of the present invention.

detailed description

The invention will be described in detail below with reference to the drawings in conjunction with the embodiments. It should be noted that the embodiments in the present application and the features in the embodiments may be combined with each other without conflict.

It is to be understood that the terms "first", "second" and the like in the specification and claims of the present invention are used to distinguish similar objects, and are not necessarily used to describe a particular order or order.

Example 1

A fault reporting method is provided in this embodiment. FIG. 1 is a flowchart of a fault reporting method according to an embodiment of the present invention. As shown in FIG. 1 , the process includes the following steps:

Step S102, the service data reported by the terminal that performs the video service in the preset tree network structure is obtained, where the preset tree network structure includes a network server with a preset affiliation, and the network server is used to control the terminal to perform the video service;

Step S104, searching for a network server set that meets a predetermined fault condition according to the service data;

Step S106: Report the faulty network server in the network server set according to the preset affiliation in the preset tree network structure.

Optionally, the foregoing fault reporting method may be, but is not limited to, applied to a scenario of fault monitoring of a video service. For example: real-time fault monitoring of the IPTV system and the scenario of fault definition reporting.

Optionally, the fault reporting method may be, but is not limited to, being applied to a server, for example, a video service fault monitoring server, a video service fault reporting server, and the like.

Through the foregoing steps, the service data reported by the terminal of the video service can be obtained, and the network server that meets the predetermined fault condition is found as a network server that may be faulty, and the network server set is formed, and then the network server is reported according to the affiliation relationship between the network servers. The faulty network server in the set, that is, according to the service data reported by the terminal and the affiliation between the network servers, the network server that may be faulty can be defined and reported in time, thereby improving the fault reporting efficiency of the video service. Therefore, the problem of low fault reporting efficiency of the video service in the related art is solved.

In this embodiment, the terminal of the video service may be, but is not limited to, a set top box. The web server can be, but is not limited to, a CDN of various levels, such as a provincial center CDN, a downtown CDN, an edge CDN.

In this embodiment, the preset tree network structure may be set according to the actual deployment of the terminal of the video service and the network server of the video service.

For example, FIG. 2 is a schematic diagram of a preset tree network structure according to an embodiment of the present invention. As shown in FIG. 2, in a preset tree network structure, a provincial center CDN passes through a multi-level network device and its subordinate downtown CDN- 1~CNN-M connection in the city center, CDN-1 to CDN-M in the city center are connected to their respective subordinate CDN-1~edge CDN-N through multi-level network equipment, respectively, and connected to CDN under each level. Managed set-top boxes.

In the present embodiment, the predetermined fault condition may be, but is not limited to, a condition for defining whether the network server may be faulty. For example, it may be, but is not limited to, a condition for indicating the quality of the video service, and the set of network servers may be found by lowering the preset video service quality as a predetermined fault condition.

In this embodiment, before the step S102, the video service may be, but not limited to, configured. The terminal has the ability to report business data. For example, the set-top box parameters can be configured by the terminal network management system, and the set-top boxes can report the service data to the specified address (for example, the fault report server) according to the specified period. It is also possible, but not limited to, to have the ability to report business data by installing a third-party probe on the terminal of the video service.

In this embodiment, the business data may include, but is not limited to, key performance indicator KPI data. For example: packet loss rate of video service data transmission, video service data transmission rate, and the like.

Optionally, in the foregoing step S104, the video service quality of each network server may be acquired according to the service data, and then the network server with lower video service quality is found, thereby obtaining a network server set.

For example, the video service quality of the network server in the preset tree network structure may be obtained according to the service data, and the network server whose video service quality is lower than the preset service quality in the network server may be found to obtain the network server set.

In this embodiment, the video service availability ratio may be used to indicate the video service quality of the network server connected to the terminal.

In an example, the manner of obtaining the video service quality may be, but is not limited to, calculating the video service availability rate of the terminal according to the service data, and separately calculating the video service availability ratio of the network server connected to the terminal according to the video service availability rate of the terminal.

In this example, the manner of obtaining the network server set may be, but is not limited to, finding a network server whose video service availability ratio is less than the preset video service availability ratio.

In another example, the KPI data reported by the received set-top box may be periodically collected, and the data reported by the set-top box may be analyzed and compared according to the preset affiliation relationship, and the network server whose video service quality is lower than the preset value is found, and the network server is obtained. set.

Through the above steps, a network server that may be faulty can be found according to the service data, and a preliminary definition of the faulty network server is implemented.

Optionally, the manner in which the ratio of the availability rate of the video service is available may be, but is not limited to, obtaining and network. The number of the first terminal of the terminal connected to the server, and the number of the second terminal of the terminal whose video service availability rate is lower than the preset video service availability rate, and the number of the second terminal and the number of the first terminal The ratio as a percentage of video business availability.

Optionally, in the foregoing step S106, the manner of reporting the faulty network server may be, but is not limited to, extracting the network server in the network server set as the target network server, and determining whether the target network server is connected to the subordinate network server in the preset affiliation relationship. .

If the target network server is connected to the subordinate network server in the preset affiliation, it is determined whether the subordinate network servers connected to the target network server belong to the network server set, and the subordinate network servers that determine the connection with the target network server are both When it belongs to the network server collection, the reported target network server is the faulty network server.

In addition, if the target network server is not connected to the subordinate network server in the preset affiliation, it is determined whether the peer network servers of the target network server connected to the target upper-level network server of the same upper-level network server belong to the network server set, and are judged When the peer network server connected to the target network server of the same upper-level network server includes at least one network server that does not belong to the network server set, the reported target network server is the faulty network server.

Through the above steps, the faulty network server in the network server set can be analyzed and reported to the faulty network server. The timely reporting of the faulty network server is implemented, thereby improving the efficiency of fault reporting in the video service.

Optionally, before the step S102, the preset tree network structure may be established according to the preset affiliation of the network server.

Optionally, after the foregoing step S106, the indication information for indicating the faulty network server may be sent. Therefore, the maintenance personnel can monitor and check the fault of the video service in advance according to the reported faulty network server.

Optionally, in this embodiment, it is also found that the previously reported fault does not exist anymore. In the case, an indication message indicating failure recovery is transmitted.

The embodiment of the present invention further provides a computer storage medium, wherein the computer storage medium stores a computer program, and the computer program is used to execute the fault reporting method shown in FIG. 1 in the embodiment of the present invention.

Example 2

In this embodiment, a fault reporting apparatus is also provided, which is used to implement the foregoing embodiments and preferred embodiments, and details are not described herein. As used below, the term "module" may implement a combination of software and/or hardware of a predetermined function. Although the apparatus described in the following embodiments is preferably implemented in software, hardware, or a combination of software and hardware, is also possible and contemplated.

FIG. 3 is a structural block diagram 1 of a fault reporting apparatus according to an embodiment of the present invention. As shown in FIG. 3, the apparatus includes:

The obtaining module 32 is configured to obtain the service data reported by the terminal that performs the video service in the preset tree network structure, where the preset tree network structure includes a network server with a preset affiliation, and the network server is used for controlling The terminal performs a video service;

2) a search module 34, coupled to the acquisition module 32, configured to search for a set of network servers that meet predetermined failure conditions based on the service data;

The reporting module 36 is coupled to the searching module 34 and configured to report the faulty network server in the network server set according to the preset affiliation in the preset tree network structure.

Optionally, the foregoing fault reporting device may be, but is not limited to, applied to a scenario of fault monitoring of a video service. For example: real-time fault monitoring of the IPTV system and the scenario of fault definition reporting.

Optionally, the foregoing fault reporting device may be, but is not limited to, applied to a server, for example, a video service fault monitoring server, a video service fault reporting server, and the like.

Through the foregoing device, the obtaining module 32 can obtain the service data reported by the terminal of the video service, and the searching module 34 finds the network server that meets the predetermined fault condition as a possible fault. The network server is configured to form a network server set, and then the reporting module 36 reports the faulty network server in the network server set according to the affiliation relationship between the network servers, that is, according to the service data reported by the terminal and the existence between the network servers. The affiliation can define and report the network server that may be faulty in time. Therefore, the fault reporting efficiency of the video service is improved, thereby solving the problem of low efficiency of fault reporting of the video service in the related art.

In this embodiment, the terminal of the video service may be, but is not limited to, a set top box. The web server can be, but is not limited to, a CDN of various levels, such as a provincial center CDN, a downtown CDN, an edge CDN, and the like.

For example, as shown in FIG. 2, in the preset tree network structure, the provincial center CDN is connected to its subordinate downtown CDN-1 to the city center CDN-M through a multi-level network device, and the city center CDN-1 to the city center CDN. -M is connected to the edge CDN-1 to the edge CDN-N of its respective subordinates through multi-level network devices, and the set-top boxes managed by them are respectively connected under the CDNs of each level.

In this embodiment, before the obtaining module 32, the device may be, but is not limited to, a configuration module, configured to configure a terminal of the video service to have the capability of reporting service data. For example, the set-top box parameters can be configured by the terminal network management system, and the set-top boxes can report the service data to the specified address (for example, the fault report server) according to the specified period. It is also possible, but not limited to, to have the ability to report business data by installing a third-party probe on the terminal of the video service.

FIG. 4 is a structural block diagram 2 of a fault reporting apparatus according to an embodiment of the present invention. As shown in FIG. 4, optionally, the searching module 34 includes:

The obtaining unit 42 is configured to obtain, according to the service data, a video service quality of the network server in the preset tree network structure;

The searching unit 44 is coupled to the obtaining unit 42 and configured to find a network server whose video service quality is lower than the preset service quality in the network server to obtain a network server set.

Optionally, the obtaining unit 42 may be configured to: calculate, according to the service data, a video service availability rate of the terminal, and calculate, according to the video service availability rate of the terminal, a video service availability ratio of the network server connected to the terminal, where the video The service availability ratio is used to indicate the video service quality of the network server connected to the terminal.

Optionally, the searching unit 44 may be configured to: find a network server whose video service availability ratio is smaller than a preset video service availability ratio to obtain a network server set.

Optionally, the obtaining unit 42 may be, but not limited to, configured to: acquire the number of the first terminals of the terminal connected to the network server, and obtain the number of the terminal in the terminal connected to the network server that the video service availability rate is less than the preset video service availability rate. The number of two terminals; the ratio between the number of second terminals and the number of first terminals is obtained as a ratio of availability of video services.

Optionally, the reporting module 36 may be configured to: extract the network server in the network server set as the target network server; if the target network server is connected to the subordinate network server in the preset affiliation, determine the target network server. Whether the connected subordinate network servers belong to the network server set; when it is determined that the subordinate network servers connected to the target network server belong to the network server set, the reported target network server is the faulty network server; if the target network is in the preset affiliation relationship If the server does not have a connected network server, it is determined whether the same-level network server of the target network server connected to the target network server of the same upper-level network server belongs to the network server set; and the target network server is determined. When the peer network server connected to the target network server of the same upper-level network server includes at least one network server that does not belong to the network server set, the reported target network server is the faulty network server.

FIG. 5 is a structural block diagram 3 of a fault reporting apparatus according to an embodiment of the present invention. As shown in FIG. 5, optionally, the apparatus further includes:

The establishing module 52 is coupled to the obtaining module 32 and configured to establish a preset tree network structure according to the preset affiliation of the network server.

FIG. 6 is a structural block diagram of a fault reporting apparatus according to an embodiment of the present invention. As shown in FIG. 6, the apparatus further includes:

The sending module 62 is coupled to the reporting module 36 and configured to send indication information for indicating the faulty network server.

It should be noted that the foregoing modules may be implemented by using software or hardware. The latter may be implemented in the following manner, but is not limited thereto: in an actual application, the obtaining module 32, the searching module 34, and the reporting module 36. The configuration module, the setup module 52, and the sending module 62 are located in the same processor, or are respectively located in multiple processors, and the processor may be specifically a central processing unit (CPU), or a microprocessor (MPU). Or a digital signal processor (DSP), or a programmable gate array (FPGA).

The following is a detailed description in conjunction with an alternative embodiment of the invention.

A preferred embodiment of the present invention provides an IPTV fault reporting method. This method can solve the problem of low efficiency of video service fault reporting by combining the actual situation of the existing network. At the same time, the method can also be combined with the fault monitoring method in the prior art to achieve better fault definition and monitoring effects. In this optional embodiment, the server for fault reporting takes the monitoring system as an example, the terminal of the video service takes the set-top box as an example, and the network server takes the node as an example, and the preset tree-like network structure takes the resource tree as an example, the service data. Taking the playback analysis data as an example, the video service quality is taken as an example of the video playback quality, and the availability ratio is taken as an example of the experience ratio.

In this optional embodiment, firstly, according to the actual deployment of the existing network, a resource tree with a provincial center CDN to the set top box is established on the monitoring system, and then the monitoring system performs real-time monitoring on all the set top boxes, and all the real-time collections are being collected. The playback analysis data of the set-top box used can analyze the video playback quality of the set-top box, and use the big data technology to analyze and summarize the collected data according to the resource tree structure; then, the nodes with affiliation (for example: father/son/ The analysis and summary data of the sibling node are compared and analyzed, and the location of the fault is derived, and the defined result is formed and reported to the staff for actual reference by the staff.

The optional embodiments of the present invention are described below with reference to the accompanying drawings.

FIG. 7 is a flowchart of a fault reporting method according to an alternative embodiment of the present invention. As shown in FIG. 7, the process includes the following steps:

Step S702: Establish a resource tree on the monitoring system according to the actual deployment of the live network IPTV. The common structure of the resource tree is shown in Figure 2. The monitoring system usually needs to create at least one manual creation and file import to create a resource tree, which can be easily modified.

In step S704, the set-top box parameters are configured by a system similar to the terminal network management, so that each set-top box reports the KPI data to the specified address according to a specified period. Due to the huge number of set-top boxes, hundreds of thousands or even millions of them, and distributed in the average user's home, the parameters can be configured through the remote management system. For those set-top boxes that do not have the ability to report KPI data, third-party probes can be installed to report KPI data.

Step S706, receiving and storing the reported KPI data.

Step S708, analyzing and summarizing the KPI data. Due to the huge amount of data, it can be, but is not limited to, using big data technology to analyze and process data. Real-time summary statistics can be completed by flow calculation, and offline tasks can be completed by using Map Reduce. For all the nodes in the resource tree, the proportion of all the set-top boxes watching video is not good (for example, the video service availability rate is lower than the preset availability rate), and further, the proportion of the channel video video experience is not good.

In step S710, the data obtained by the analysis and aggregation is checked to find out the network server set.

In step S712, when the problem is defined and needs to be checked in time, the faulty network server is reported in the monitoring system and the alarm is displayed. At the same time, the alarms are sent to relevant personnel through emails and text messages.

In this alternative embodiment, the fault reporting process will be exemplified. In an example, FIG. 8 is a schematic diagram 1 of a fault reporting method according to an alternative embodiment of the present invention. As shown in FIG. 8 , the number of online set top boxes and the experience ratio of the video experience quality are respectively counted, and the lower layer is checked. The data on nodes B and C are normal (a very low percentage of user experience is a normal phenomenon at a certain time), and the data on node D is obviously abnormal (the available ratio is low, and the affected users are more). Continue to look up the A node (A node directly provides services for 1w users, and provides services for B, C, and D nodes). The data of A is abnormal, but the data of the set-top box of A direct service and its subordinate B and C nodes are normal. The abnormality of A is almost all contributed by D. Therefore, it can be inferred that the nodes A, B, and C are all normal, and D or a network under it has a problem, and D is reported as a faulty network server.

In another example, FIG. 9 is a schematic diagram 2 of a fault reporting method according to an alternative embodiment of the present invention. As shown in FIG. 9 , the number of online set top boxes and the experience ratio of the video experience quality are respectively counted by each node, and analyzed. The inspection found that the H, A, F, and E data were abnormal, and the G data was normal. If there is a problem with E, then F and G will have an impact, basically not only affect F but not G. At the same time, all the subordinates of F, including the data directly provided by F, are obviously abnormal. Therefore, it can be inferred that the network of E to F or the network of the F node has the highest probability of having problems. It should be prioritized and reported to F as the faulty network server.

In summary, the fault reporting method and device provided by the embodiments and the optional embodiments of the present invention can fully utilize the set-top box capability in the user's home, and use the “statistical” method to perform fault analysis, covering all users actually used. The reported results are more authentic and reliable.

In addition, compared with the prior art, the fault reporting method and apparatus provided by the embodiments and the optional embodiments of the present invention may not arrange or lessly arrange the code stream analysis server, fully utilize the existing set top box equipment, and adopt massive data technology to massively Data for each dimension analysis, you can get any The analysis data of the domain at any time reflects the actual situation of the live network of the video service more comprehensively and intuitively.

The above embodiments are only used to illustrate the technical solutions of the present invention, and the present invention is not limited thereto, and those skilled in the art can modify or replace the technical solutions of the present invention without departing from the spirit and scope of the present invention. The scope of protection shall be as stated in the claims.

Example 3

Through the description of the above embodiments, those skilled in the art can clearly understand that the method according to the above embodiment can be implemented by means of software plus a necessary general hardware platform, and of course, by hardware, but in many cases, the former is A better implementation. Based on such understanding, the technical solution of the embodiments of the present invention may be embodied in the form of a software product in essence or in the form of a software product stored in a storage medium (such as a read only memory (ROM). , Read-Only Memory)/Random Access Memory (RAM), including several instructions to make a terminal device (can be a mobile phone, computer, server, or network device, etc.) The methods described in various embodiments of the invention are performed.

Embodiments of the present invention also provide a storage medium. Optionally, in the embodiment, the foregoing storage medium may be configured to store program code for performing the following steps:

S1, the service data reported by the terminal that performs the video service in the preset tree network structure is obtained, where the preset tree network structure includes a network server with a preset affiliation, and the network server is used to control the terminal to perform the video service;

S2. Search for a network server set that meets a predetermined fault condition according to the service data.

S3. Report the faulty network server in the network server set according to the preset affiliation in the preset tree network structure.

Optionally, the storage medium is further arranged to store program code for performing the method steps recited in the above embodiments:

Optionally, in this embodiment, the foregoing storage medium may include, but is not limited to: a USB flash drive, a ROM, A variety of media that can store program code, such as RAM, removable hard disk, disk, or optical disk.

Optionally, in this embodiment, the processor executes the method steps described in the foregoing embodiments according to the stored program code in the storage medium.

For example, the specific examples in this embodiment may refer to the examples described in the foregoing embodiments and the optional embodiments, and details are not described herein again.

Obviously, those skilled in the art should understand that the above modules or steps of the embodiments of the present invention can be implemented by a general computing device, which can be concentrated on a single computing device or distributed in multiple computing devices. Alternatively, they may be implemented by program code executable by the computing device such that they may be stored in the storage device by the computing device and, in some cases, may be different from The steps shown or described are performed sequentially, or they are separately fabricated into individual integrated circuit modules, or a plurality of modules or steps thereof are fabricated into a single integrated circuit module. Thus, embodiments of the invention are not limited to any specific combination of hardware and software.

The above description is only the preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and changes can be made to the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and scope of the present invention are intended to be included within the scope of the present invention.

Industrial applicability

The embodiment of the present invention obtains the service data reported by the terminal that performs the video service in the preset tree network structure, where the preset tree network structure includes a network server with a preset affiliation, and the network server is used to control the terminal to execute the video. The service is configured to search for a network server set that meets a predetermined fault condition according to the service data; report the faulty network server in the network server set according to the preset affiliation relationship in the preset tree network structure, and thus, the video can be obtained by using the foregoing solution. The service data reported by the terminal of the service finds a network server that meets the predetermined fault condition as a network server that may be faulty, constitutes a network server set, and then according to The affiliation between the network servers reports the faulty network server in the network server set, that is, according to the service data reported by the terminal and the affiliation between the network servers, the network server that may be faulty can be defined and reported in time. Therefore, the fault reporting efficiency of the video service is improved, thereby solving the problem that the fault reporting efficiency of the video service in the related art is low.

Claims

A fault reporting method includes:

Acquiring the service data reported by the terminal that performs the video service in the preset tree network structure, where the preset tree network structure includes a network server having a preset affiliation, and the network server is configured to control the terminal to perform The video service;

Finding, according to the service data, a network server set that meets a predetermined fault condition;

Reporting the faulty network server in the network server set according to the preset affiliation in the preset tree network structure.
The method of claim 1, wherein the finding of the network server set that satisfies the predetermined fault condition based on the service data comprises:

Acquiring, according to the service data, a video service quality of the network server in the preset tree network structure;

Finding, by the network server, that the video service quality in the network server is lower than a preset service quality, to obtain the network server set.
The method of claim 2, wherein

Acquiring the video service quality of the network server in the preset tree network structure according to the service data, including: calculating, according to the service data, a video service availability rate of the terminal; according to the video service of the terminal The rate of availability of the video service of the network server connected to the terminal is used to indicate the video service quality of the network server connected to the terminal;

Finding, by the network server, that the video service quality in the network server is lower than a preset service quality, to obtain the network server set, including: finding that the video service availability ratio is smaller than a preset video service availability ratio The web server is obtained to obtain the set of web servers.
The method of claim 3, wherein said video industry is based on said terminal The service availability rate separately counts the video service availability ratio of the network server connected to the terminal, including:

Obtaining a first number of terminals of the terminal connected to the network server, and a number of second terminals of the terminal that is less than the preset video service availability rate in the terminal connected to the network server;

Obtaining a ratio between the number of the second terminals and the number of the first terminals as a ratio of availability of the video service.
The method of claim 1, wherein the reporting the faulty network server in the network server set according to the preset affiliation in the preset tree network structure comprises:

Extracting a network server in the network server set as a target network server;

If the target network server is connected to the subordinate network server in the preset affiliation, determining whether the connected subordinate network servers of the target network server belong to the network server set; determining the target When the connected subordinate network servers of the network server belong to the network server set, report the target network server as the faulty network server;

If the target network server does not have a connected subordinate network server in the preset affiliation relationship, it is determined whether the peer network server of the target network server connected to the target upper-level network server with the target network server belongs to the same a network server set; reporting that the target is reported when at least one network server that is connected to the target network server of the same upper-level network server that is connected to the target network server includes at least one network server that does not belong to the network server set The network server is the failed network server.
The method according to any one of claims 1 to 5, wherein the service data reported by the terminal of the video service is executed under the acquiring the preset tree network structure, wherein the preset The tree network structure includes a web server with a preset affiliation, Before the network server is configured to control the terminal to perform the video service, the method further includes:

The preset tree network structure is established according to a preset affiliation of the network server.
The method according to any one of claims 1 to 5, wherein after reporting the default affiliation in the preset tree network structure, after the faulty network server in the network server set The method further includes:

Sending indication information indicating the failed network server.
The method according to any one of claims 1 to 5, wherein the business data comprises: key performance indicator KPI data.
The method of any of claims 1 to 5, wherein the terminal comprises: a set top box.
A fault reporting device includes:

The obtaining module is configured to obtain the service data reported by the terminal that performs the video service in the preset tree network structure, where the preset tree network structure includes a network server with a preset affiliation, and the network server is used to Controlling the terminal to execute the video service;

a finding module configured to search for a network server set that meets a predetermined fault condition according to the service data;

The reporting module is configured to report the faulty network server in the network server set according to the preset affiliation in the preset tree network structure.
A computer storage medium storing a computer program for performing the fault reporting method according to any one of claims 1 to 9.