WO2016199900A1

WO2016199900A1 - Communication assistance device, method, and computer program

Info

Publication number: WO2016199900A1
Application number: PCT/JP2016/067397
Authority: WO
Inventors: 一明中島; 橋本　聡
Original assignee: ベルフェイス株式会社
Priority date: 2015-06-12
Filing date: 2016-06-10
Publication date: 2016-12-15

Abstract

[Problem] To enable a prescribed user and a customer of the prescribed user to be easily associated, and to enable communication in which web pages are shared to be achieved without installing dedicated software or the like. [Solution] When a request to issue a communication ID is received from a customer terminal 3, a communication assistance device 1 issues the communication ID using an ID issuance unit 11, and also acquires a customer address from the customer terminal 3 and stores the communication ID and the customer address in association in a communication information storage unit 1B. When a request to start communication with a customer terminal 3 identified by the customer address associated with a prescribed communication ID is received from a user terminal 2, the communication assistance device sets an association between the user terminal 2 and the customer terminal 3, and then causes the screens expanded on the mutually associated user terminal 2 and customer terminal 3 to be synchronized by a synchronization processor 15.

Description

Communication support apparatus, method, and computer program

The present invention relates to a technology that enables communication by easily associating a plurality of terminals and sharing a web page between the associated terminals.

A system for sharing web pages and contents in real time and conducting negotiations and meetings based on the web pages and contents is widely provided. However, since many of these systems require the installation of dedicated software or applications, all those who conduct business negotiations and meetings are required to introduce an environment for using such systems.

In this regard, Patent Document 1 is a system for sharing in real time a web page viewed between a plurality of terminal devices, a detection script for detecting an update of the web page, an update script for updating the web page, And the update information for notifying the update of the web page transmitted from the predetermined terminal device is transmitted to another terminal device browsing the same web page as the predetermined terminal device. A server having a means, a receiving means for receiving a detection script and an update script transmitted from the server, and a detection script received by the receiving means for detecting an update of a web page being browsed, Means for generating update information for notifying the update result and transmitting it to the server; and for the update information received by the receiving means. Zui, the real-time web sharing system and having a terminal device and means for updating the web page to update the script has been proposed.
Further, Patent Document 2 includes a database including a moving image video server storing moving image catalog information and a file server storing still image catalog information, and a terminal device connected to the database via a network. There has been proposed an electronic catalog system comprising means for simultaneously displaying a moving image display unit and a still image display unit on a display screen.
Further, in Patent Document 3, means for uploading to a temporary server that temporarily holds information, means for transmitting the URL of the information to a communication partner terminal, means for receiving a download completion notification from the partner call terminal, And a communication terminal characterized by comprising means for instructing deletion of the uploaded information of the temporary server upon receipt of a download completion notification from the counterpart terminal.

JP 2004-178268 A JP 2001-344279 A JP 2007-174253 A

However, in the systems described in Patent Documents 1 to 3, in order to establish communication between the customer and the operator, the operator side must prepare a dedicated web page for receiving a connection request from the customer. . In addition, these systems and the like are designed so that one of a plurality of operators responds to one customer, and a specific operator responds to a specific customer. It is not a thing and has no means for that.

Accordingly, the present invention enables a predetermined user and a customer of the predetermined user to be easily associated with each other, and to perform communication sharing a web page without incorporating dedicated software or applications. With the goal.

In order to achieve the above object, a communication support apparatus according to an aspect of the present invention is configured to be able to communicate with a user terminal used by a user and a customer terminal used by the customer of the user via a network, An issuance request receiving means for associating a user terminal with the customer terminal and performing communication sharing a web page, wherein the issuance request receiving means receives an issuance request for communication identification information unique to each communication from the customer terminal; An identification information issuing means for issuing the communication identification information, a customer information acquisition means for acquiring customer identification information capable of identifying the customer terminal from the customer terminal, and associating the customer identification information with the communication identification information Communication information storage means for storing A communication identification information transmitting means for transmitting the communication identification information to the customer terminal and a request for starting communication with the customer terminal identified by the customer identification information associated with the predetermined communication identification information is received from the user terminal. And a setting processing means for setting an association between the user terminal and the customer terminal identified by the customer identification information associated with the predetermined communication identification information with reference to the communication information storage means And synchronization processing means for synchronizing the web pages developed on the user terminal and the customer terminal associated with each other.

Further, the search request receiving means for receiving a search request for predetermined communication identification information from the user terminal, and the communication information storage means, are identified by customer identification information associated with the predetermined communication identification information. A search processing means for searching for a customer terminal, and a search result transmission means for sending a search result to the user terminal, wherein the start request receiving means is indicated in the search result from the user terminal. It is also possible to receive a request to start communication with the customer terminal.

In addition, in response to the end of communication sharing the web page between the user terminal and the customer terminal associated with each other, the communication is stored for communication between the user terminal and the customer terminal with reference to the communication information storage unit. It may be further provided with first communication identification information deleting means for deleting the communication identification information that has been stored.

Further, when the association between the user terminal and the customer terminal is set, the communication identification information issued for the communication between the user terminal and the customer terminal is deleted with reference to the communication information storage means. A second communication identification information deleting unit may be further included.

Further, the communication identification information may be composed of four digits.

In addition, a communication support method according to another aspect of the present invention includes: a user terminal used by a user; and a user terminal used by the customer of the user, and a computer configured to be able to communicate with the user terminal via a network. And a communication method for associating the customer terminal with each other and sharing a web page, a process of receiving a request for issuing communication identification information unique to each communication from the customer terminal, and issuing the communication identification information Processing for acquiring customer identification information capable of identifying the customer terminal from the customer terminal, processing for associating the customer identification information with the communication identification information and storing them in a communication information storage means, and the customer For the terminal, the above communication A process for transmitting communication identification information, a process for receiving a request for starting communication with a customer terminal identified by customer identification information associated with predetermined communication identification information from the user terminal, and the communication information storage means Referring to the processing for setting the association between the user terminal and the customer terminal identified by the customer identification information associated with the predetermined communication identification information, and deploying on the user terminal and the customer terminal associated with each other And a process of synchronizing the web pages to be executed.

Further, a computer program according to still another aspect of the present invention provides a user terminal used by a user and a computer configured to be able to communicate with a customer terminal used by a customer of the user via a network. Is a computer program for associating the customer terminal with the customer terminal and functioning as a communication support device for performing communication sharing a web page, the communication identification unique to each communication from the customer terminal to the computer A process for receiving an information issuance request, a process for issuing the communication identification information, a process for obtaining customer identification information capable of identifying the customer terminal from the customer terminal, the customer identification information, and the communication identification information. And Added to the communication information storage means, the process of transmitting the communication identification information to the customer terminal, and the customer identified by the customer identification information associated with the predetermined communication identification information from the user terminal A process of receiving a request to start communication with a terminal, and an association between the user terminal and a customer terminal identified by customer identification information associated with the predetermined communication identification information with reference to the communication information storage means And a process of synchronizing the web page developed on the user terminal and the customer terminal associated with each other.

According to the present invention, a predetermined user and a customer of the predetermined user can be easily associated with each other, and communication sharing a web page can be performed without incorporating dedicated software or applications.

It is a schematic diagram explaining the outline | summary of the service provided by the communication assistance apparatus which concerns on embodiment of this invention. It is the functional block diagram which showed the function with which the communication assistance apparatus which concerns on this embodiment is provided. It is the figure which showed an example of the data memorize | stored in a user information storage part in the communication assistance apparatus which concerns on this embodiment. It is the figure which showed an example of the data memorize | stored in a communication information storage part in the communication assistance apparatus which concerns on this embodiment. It is the sequence diagram which showed the flow of the process performed by the communication assistance apparatus which concerns on this embodiment. It is the figure which showed an example of the screen displayed on a customer terminal as a result of the process by the communication assistance apparatus which concerns on this embodiment. It is the figure which showed an example of the screen displayed on a customer terminal as a result of the process by the communication assistance apparatus which concerns on this embodiment. It is the sequence diagram which showed the flow of the process performed by the communication assistance apparatus which concerns on this embodiment. It is the figure which showed an example of the screen as which the information regarding the customer identified by the communication ID which the user specified was displayed on the user terminal as a result of the process by the communication assistance apparatus which concerns on this embodiment. It is a processing flowchart which showed the flow of the process performed by the communication assistance apparatus which concerns on this embodiment.

Hereinafter, a communication support apparatus according to an embodiment of the present invention will be described with reference to the drawings.
First, an overview of a service provided by the communication support apparatus according to the present embodiment (hereinafter sometimes referred to as “the present service”) will be described with reference to FIG.

This service provides the user of the service and the customer of the user with a place of communication that shares the web page. The user develops explanatory materials on the web page and shares it with the customer. While doing business talks and product explanations.

Describing the flow of this service, first, a user who has communicated with a customer by a telephone call obtains consent from the customer to use this service. The user who obtains the consent requests the customer to obtain a communication ID for identifying communication between the parties from communication between others from a predetermined web page (S1). In response, the customer issues a communication ID to the communication support apparatus (S2), and acquires the communication ID (S4). At this time, in the communication support apparatus, the customer terminal of the communication customer and the communication ID are stored in association with each other (S3).

The customer notifies the user of the communication ID by telephone (S5). The user who has heard the communication ID uses the user terminal to request the communication support apparatus to start communication with the customer terminal associated with the communication ID (S6).
In response to this, the communication support apparatus identifies the customer terminal associated with the communication ID, and then synchronizes the user terminal and the customer terminal to share the web page (S7).

Next, functions provided in the communication support apparatus 1 according to the present embodiment will be described in detail with reference to FIG.
The communication support apparatus 1 is an apparatus for associating a user terminal 2 used by a user with a customer terminal 3 used by the user's customer and sharing a web page, and the user terminal 2 and the customer terminal 3 through a network NW such as the Internet.

This communication support apparatus 1 includes a computing device such as a CPU (Central Processing Unit), a computer program executed by the CPU, an internal memory such as a RAM (Random Access Memory) and a ROM (Read Only Memory), and the like, an ID issuing unit 11, functional block comprising a customer information acquisition unit 12, a setting processing unit 14, a search processing unit 13, a synchronization processing unit 15, an ID deletion unit 16, a communication processing unit 17, a user information storage unit 1A, and a communication information storage unit 1B To do.

The ID issuing unit 11 is a processing unit that issues a unique communication ID for each communication. This communication ID is issued to individually identify the communication developed between the user and the customer, and is notified to the user via the user terminal 2.
In this embodiment, this communication ID is composed of a four-digit number. Since it is configured only by numbers with a reduced number of digits in this way, the user and the customer can easily learn, and the customer is less likely to make a mistake when conveying the communication ID to the user.

When receiving a request for issuing a unique communication ID for each communication from the customer terminal 3, the customer information acquisition unit 12 executes a process of acquiring a customer address as customer identification information that can identify the customer terminal 3.
Here, the customer address is information that can identify the customer terminal 3 on the network NW, and is configured as an IP address, for example.
In addition to this, the customer information acquisition unit 12 also determines whether the customer terminal 3 includes information related to the OS (Operating System) of the customer terminal 3 and a device such as a web camera as information related to the usage environment of the customer terminal 3. Also get information such as.

When the search processing unit 13 receives a search request for a predetermined communication ID from the user terminal 2, the search processing unit 13 refers to the communication information storage unit 1B and is identified by the customer address associated with the predetermined communication ID 3 is executed.
The search result is provided to the user terminal 2, whereby the user requests the communication support apparatus 1 to start communication with the customer terminal 3 indicated in the search result.

The setting processing unit 14 refers to the communication information storage unit 1B when the communication ID is issued by the ID issuing unit 11, and the issued communication ID and the customer terminal 3 that has requested the issuance of the communication ID. Set the association.
When the setting processing unit 14 receives from the user terminal 2 a request to start communication with the customer terminal 3 identified by the customer address associated with the predetermined communication ID, the setting processing unit 14 refers to the communication information storage unit 1B. The association between the user terminal 2 and the customer terminal 3 identified by the customer address associated with the predetermined communication ID is set.

The synchronization processing unit 15 establishes a session with both terminals for the user terminal 2 and the customer terminal 3 associated with each other in the communication information storage unit 1B by the setting processing unit 14 and synchronizes the screens developed on both terminals. Execute the process.

In this synchronization processing, a session is established between the communication support apparatus 1 and the user terminal 2 and the customer terminal 3 that are associated with each other. Operation information such as mouse coordinates and scroll positions according to the operation is collected by periodic polling. When some action or change is detected in one terminal, the detected action or change is synchronized with the other terminal.
Thereby, the user terminal 2 and the customer terminal 3 can share the same web page, and the terminal operation by the user or the customer performed on the web page is reflected on the screen of each terminal. As a result, communication can be achieved while always referring to the same web page and grasping the other party's terminal operation.

The ID deletion unit 16 refers to the communication information storage unit 1B in response to the end of the communication sharing the web page between the user terminal 2 and the customer terminal 3 associated with each other, and communicates between the user terminal 2 and the customer terminal 3 The process of deleting the communication ID that has been issued to the server is executed.

Here, the communication is terminated when, for example, a session established with both terminals in order to synchronize the user terminal 2 and the customer terminal 3 associated with each other is terminated with at least one of the terminals. Can be considered. It can also be considered that the communication has been completed in response to the reception of the information notified from the user terminal 2 or the customer terminal 3 of the end of the communication.
Thereby, since the deleted communication ID can be issued for a communication that has occurred thereafter, an increase in the communication ID accompanying an increase in communication can be suppressed.

The communication processing unit 17 performs data transmission / reception processing with the user terminal 2 and the customer terminal 3 via a network NW such as the Internet.
The communication processing unit 17 can transmit a communication ID to the customer terminal 3 or receive a communication start request from the user terminal 2 with the customer terminal 3. Further, it is possible to establish a session between the user terminal 2 and the customer terminal 3 and transmit / receive data necessary to synchronize with both terminals.

The user information storage unit 1A is a storage unit that stores information related to a user of a service provided by the communication support apparatus 1 according to the present embodiment.
In this user information storage unit 1A, for example, as shown in FIG. 3, in association with a user ID for identifying the user, authentication information for authenticating the user, other details regarding the user name, contact information, etc. Information, document data used by the user in communication with the customer, and the like are stored.
When the document data is data in a format such as PDF or PowerPoint, the document data is converted to a web page and shared by the user and the customer when using the service for sharing the web page. Conversion to a web page may be performed each time sharing is performed, or may be performed in advance.

The communication information storage unit 1B is a storage unit that stores, for each communication between a user and a customer, information capable of grasping the user and the customer who intend to perform the communication.
In this communication information storage unit 1B, for example, as shown in FIG. 4, a customer address and a user ID are stored in association with a communication ID unique to each communication.

In the communication information storage unit 1B, when the communication ID is issued by the ID issuing unit 11, the issued processing ID is associated with the customer terminal 3 that has requested the issuance of the communication ID by the setting processing unit 14. Remembered. When a communication start request is received from the user terminal 3, the user ID of the user terminal 3 is further associated with the communication ID. Furthermore, when the communication related to the predetermined communication ID is ended by the end operation of the communication by the user terminal 2 or the customer terminal 3, or the end of the session established with both terminals to synchronize the user terminal 2 and the customer terminal 3, Information associated with the predetermined communication ID is deleted.

In the present embodiment, information on the usage environment of the customer terminal 3 is stored together with the customer address acquired by the customer information acquisition unit 12.

The user terminal 2 is a terminal used by a user of a service provided by the communication support apparatus 1 according to the present embodiment, and is a terminal for the user to communicate with a customer.
This user terminal 2 is constituted by a so-called personal computer or tablet terminal, and is an input / output processing unit realized by a display, a speaker, a keyboard, a touch panel, a pointing device, a headset, a browser for transmitting and receiving data, and the like. A functional unit such as a communication processing unit is provided.

The customer terminal 3 is a terminal used by a user customer.
This customer terminal 3 is constituted by a so-called personal computer, tablet terminal, portable telephone terminal capable of data communication, and the like, an input / output processing unit realized by a display, a speaker, a keyboard, a touch panel, a pointing device, etc., data transmission / reception A functional unit such as a communication processing unit such as a browser.

Next, the flow of processing executed by the communication support apparatus 1 according to the present embodiment will be described with reference to FIG.
First, the user of the service that has been communicating by telephone requests the customer of the user to acquire a communication ID in order to make a business negotiation or a product explanation using the service by directly using the telephone (S101).

In the communication ID acquisition request, the customer is guided to a predetermined web page, and an operation on the web page is requested.
Here, an example of such a web page displayed on the customer terminal 3 is shown in FIG.
On the web page 101, only a “start online negotiation” button 101a for requesting the communication support apparatus 1 to acquire a communication ID is provided.
In this example, the case where a business negotiation is performed is taken as an example, and the button display is “start online business negotiation”. However, the present invention is not limited to this, and other displays may be used.

When the customer presses the “start online negotiation” button 101a on the web page 101, a request for issuing a communication ID is transmitted from the customer terminal 3 to the communication support apparatus 1 (S102).

The communication support apparatus 1 that has received the request for issuing the communication ID from the customer terminal 2 issues a communication ID that can identify the communication ID by the ID issuing unit 11 (S103).
Here, the ID issuing unit 11 issues a communication ID that does not overlap with reference to the communication information storage unit 1B so that a newly issued communication ID does not overlap with other communication IDs that are being issued.
Further, the communication ID in the present embodiment is composed of four-digit numbers, and is easy for the customer to remember and easy to convey without making a mistake from the customer to the user.

Moreover, the communication assistance apparatus 1 acquires the customer address of the customer terminal 3 by the customer information acquisition part 12 at the timing which received the issuing request | requirement of communication ID from the customer terminal 3 (S104).
Then, the communication ID issued by the ID issuing unit 11 and the customer address acquired by the customer information acquiring unit 12 are associated with each other by the setting processing unit 14 and stored in the communication information storage unit 1B (S105).

A communication ID is notified to the customer terminal 3.
Here, an example of a screen when the communication ID is notified from the communication support apparatus 1 on the customer terminal 3 is shown in FIG.
As shown in FIG. 7, a new pop-up window 102 is activated in response to the customer pressing the “start online negotiation” button 101a that requests issuance of a communication ID. In the pop-up window 102, a communication ID display field 102a is provided, and a communication ID issued in response to an issue request from a customer is displayed in the communication ID display field 102a.

The customer who has received the communication ID from the communication support apparatus 1 notifies the user of the communication ID by telephone (S107).

Next, processing after the communication ID is notified from the customer to the user will be described with reference to FIG.
In addition, the user logs in to a website prepared for the user of the service in advance and requests the communication support apparatus 1 to perform a predetermined process on the website.

First, the user transmits a customer search request based on the communication ID heard from the customer to the communication support apparatus 1 through the user terminal 2 (S201).
In response to this, the communication support device 1 uses the search processing unit 13 to search the communication information storage unit 1B based on the communication ID (S202).

As a result of the search, when information related to the customer terminal 3 associated with the communication ID specified by the user is extracted, the information is transmitted as a search result to the user terminal 2 (S203).

Here, FIG. 9 shows an example of a screen on which the search result is displayed on the user terminal 2.
In the search result, along with the communication ID designated by the user, the customer address associated with the communication ID as well as information such as the customer usage environment and the access start date and time are displayed.

The customer usage environment is information related to the OS (Operating System) of the customer terminal 3 and information such as whether or not the customer terminal 3 is equipped with a device such as a web camera. The access start date and time is determined by the customer issuing a communication ID. This is information related to the date and time when the communication support device 1 was accessed to make a request.
These pieces of information are appropriately acquired when the communication support apparatus 1 receives access from the customer terminal 3, and are stored in the communication information storage unit 1B together with the customer address.

In addition, a “Connect” button 111 for requesting the start of communication by the customer terminal 3 and this service is provided in association with the communication ID indicated as the search result.
When the user presses the “Connect” button 111, the communication ID shown as the search result is designated from the user terminal 2 to the communication support apparatus 1, and communication with the customer terminal 3 associated with the communication ID is performed. A start request is transmitted (S204).

On the other hand, in the communication support apparatus 1, the setting processing unit 14 refers to the communication information storage unit 1B, the user terminal 2 that has requested the start of communication, and the customer address associated with the communication ID specified by the user. The association with the customer terminal 3 identified by is set (S205).

Simultaneously with the association between the user terminal 2 and the customer terminal 3, the user selects the first web page to be shared with the customer (S206).
In the present embodiment, the selected web page is, for example, a document selected by the user from the document data previously registered in the user information storage unit 1A and converted into a web page.

When the first web page shared by the user and the customer is selected, the synchronization processing unit 15 synchronizes the user terminal 2 and the customer terminal 3, and the same web page is displayed on both the user terminal 2 and the customer terminal 3. Expanded (S207).

Thereafter, as shown in FIG. 10, the user terminal 2 and the customer terminal 3 are synchronized by the synchronization processing unit 15 until the communication end operation is performed by the user terminal 2 or the customer terminal 3 associated with each other. A communication sharing a web page is provided (S301).

When a communication termination operation is performed by the user terminal 2 or the customer terminal 3, the session established with the user terminal 2 and the customer terminal 3 until then is terminated in response to the termination operation or by the termination operation. Accordingly, the ID deletion unit 16 refers to the communication information storage unit 1B and deletes the communication ID that has been issued for the communication (S302).
In addition, according to deletion of communication ID, the information regarding a user or a customer is also deleted suitably linked | related with the said communication ID in the communication information storage part 1B.

According to the communication support apparatus 1 according to the present embodiment described above, the specific user terminal 2 and the customer terminal 3 are simply associated one-to-one, and the function of the browser program is used without incorporating dedicated software or applications. , You can communicate by sharing web pages.
In addition, the customer can issue a communication ID from a predetermined web page and communicate this information to the user. This enables communication that shares the web page with the user, so even customers who are unfamiliar with terminal operations can use it. It's easy to do.

In the above embodiment, the ID deletion unit 16 refers to the communication information storage unit 1B according to the end of the communication sharing the web page between the user terminal 2 and the customer terminal 3 associated with each other, and The communication ID issued for the communication between the user terminal 2 and the customer terminal 3 is deleted. On the other hand, in another embodiment, the ID deletion unit 16 refers to the communication information storage unit 1B when the association between the user terminal 2 and the customer terminal 3 is set, and the user terminal 2 and the customer terminal 3 The communication ID that has been issued for the communication may be deleted.
If the association between the user terminal 2 and the customer terminal 3 is set, the communication ID is basically unnecessary. Therefore, the communication ID can be further increased by deleting the communication ID without waiting for the end of the communication. Can be suppressed.

In the present embodiment, the search processing unit 13 accepts a search request for a predetermined communication ID from the user terminal 2, and after the user refers to the search result, the communication support device 1 is contacted with the customer terminal 3. A request to start association and communication shall be sent.
On the other hand, in another embodiment, when a communication ID is received from the user terminal 2 via a predetermined input form or the like without showing a search result, reception of the communication ID is associated with the communication ID. The user terminal 2 and the customer terminal 3 may be associated with each other as a request for starting communication with the customer terminal 3, and communication may be started.
In addition, a list of information stored in the communication information storage unit 1B is presented to the user terminal 2, and the user selects a predetermined communication ID from the list, and is associated with the communication ID. It is also possible to request the start of communication with the terminal 3.

In this embodiment, the communication ID is composed of four digits. If the number of digits is reduced and the number is composed only of numbers, it is preferable because the customer can easily remember it, and it will not be mistaken for the user. It is. On the other hand, when the number of communication IDs is three digits or less, the number of communication IDs that can be issued is small, but even in this case, the present invention can be implemented.

Further, in the present embodiment, when the user terminal 2 and the customer terminal 3 are synchronized to communicate with each other by sharing a web page, the transition of the web page or the mouse operation on one terminal is synchronized with the other terminal. However, the screens do not necessarily have to be exactly the same, and different displays may be made depending on arbitrary settings. For example, for the cursor at one terminal, color coding may be set so that the other terminal can be distinguished from the cursor by the terminal itself. If the user uses a web camera, the video of the web camera may be displayed only on the customer terminal 3.

In the above-described embodiment, the synchronization processing unit 15 performs synchronization processing of screens developed on both terminals for the user terminal 2 and the customer terminal 3 associated with each other, and the user terminal 2 and the customer terminal 3 To share the same web page. In this regard, the sharing of the web page between the user terminal 2 and the customer terminal 3 causes the shared web page shared by the user and the customer to be displayed in a predetermined display area of the web page developed on each of the user terminal 2 and the customer terminal 3. It may be a thing. In this case, a predetermined display area by an inline frame is provided in the HTML file corresponding to the web page transmitted to the user terminal 2 and the customer terminal 3, and the HTML file of the shared web page is inserted into the display area. Thereby, a web page in which the shared web page is displayed in a predetermined display area is generated. The shared web page displayed in the predetermined display area is synchronized by the synchronization processing unit 15, so that the user and the customer can communicate while referring to the same shared web page to which the same URL is assigned. it can.

DESCRIPTION OF SYMBOLS 1 Communication support apparatus 11 ID issuing part 12 Customer information acquisition part 13 Search processing part 14 Setting processing part 15 Synchronization processing part 16 ID deletion part 17 Communication processing part 1A User information storage part 1B Communication information storage part 2 User terminal 3 Customer terminal NW network

Claims

A user terminal used by a user and a customer terminal used by the customer of the user are configured to be able to communicate via a network,
A device for associating the user terminal with the customer terminal and performing communication sharing a web page,
An issuance request receiving means for receiving an issuance request for communication identification information unique to each communication from the customer terminal;
Identification information issuing means for issuing the communication identification information;
Customer information acquisition means for acquiring customer identification information capable of identifying the customer terminal from the customer terminal;
Communication information storage means for storing the customer identification information and the communication identification information in association with each other;
Communication identification information transmitting means for transmitting the communication identification information to the customer terminal;
Start request receiving means for receiving from the user terminal a request to start communication with a customer terminal identified by customer identification information associated with predetermined communication identification information;
Referring to the communication information storage means, setting processing means for setting an association between the user terminal and the customer terminal identified by the customer identification information associated with the predetermined communication identification information;
Synchronization processing means for synchronizing the web page developed on the user terminal and the customer terminal associated with each other,
A communication support device characterized by that.
Search request receiving means for receiving a search request for predetermined communication identification information from the user terminal;
Search processing means for searching for a customer terminal identified by the customer identification information associated with the predetermined communication identification information with reference to the communication information storage means;
Search result transmission means for transmitting a search result to the user terminal;
The start request receiving means receives a request to start communication with the customer terminal indicated in the search result from the user terminal.
The communication support apparatus according to claim 1.
Was issued for communication between the user terminal and the customer terminal with reference to the communication information storage means in response to the end of the communication that shared the web page by the user terminal and the customer terminal associated with each other A first communication identification information deleting means for deleting the communication identification information;
The communication support apparatus according to claim 1 or 2.
When the association between the user terminal and the customer terminal is set, the communication information storage means is referred to and the communication identification information issued for the communication between the user terminal and the customer terminal is deleted. The communication identification information deletion means of
The communication support apparatus according to claim 1 or 2.
The communication identification information is composed of four digits.
The communication support apparatus according to any one of claims 1 to 5.
With a user terminal used by a user and a customer terminal used by the customer of the user, a computer configured to be able to communicate via a network,
A method of communicating by associating the user terminal with the customer terminal and sharing a web page,
Processing for receiving a request for issuing communication identification information unique to each communication from the customer terminal;
Processing for issuing the communication identification information;
A process of acquiring customer identification information that can identify the customer terminal from the customer terminal;
A process for storing the customer identification information and the communication identification information in association with each other in a communication information storage means;
A process of transmitting the communication identification information to the customer terminal;
A process of receiving a request to start communication with the customer terminal identified by the customer identification information associated with the predetermined communication identification information from the user terminal;
A process of setting an association between the user terminal and the customer terminal identified by the customer identification information associated with the predetermined communication identification information with reference to the communication information storage means;
Performing the process of synchronizing the web page developed on the user terminal and customer terminal that are associated with each other,
A communication support method characterized by this.
A computer configured to be able to communicate with a user terminal used by a user and a customer terminal used by the customer of the user via a network,
A computer program for associating the user terminal with the customer terminal and functioning as a communication support apparatus for performing communication sharing a web page,
For the above computer,
Processing for receiving a request for issuing communication identification information unique to each communication from the customer terminal;
Processing for issuing the communication identification information;
A process of acquiring customer identification information that can identify the customer terminal from the customer terminal;
A process for storing the customer identification information and the communication identification information in association with each other in a communication information storage means;
A process of transmitting the communication identification information to the customer terminal;
A process of receiving a request to start communication with the customer terminal identified by the customer identification information associated with the predetermined communication identification information from the user terminal;
A process of setting an association between the user terminal and the customer terminal identified by the customer identification information associated with the predetermined communication identification information with reference to the communication information storage means;
Processing to synchronize web pages deployed on the user terminal and customer terminal associated with each other,
Computer program.