WO2013151453A1

WO2013151453A1 - Digital communication system

Info

Publication number: WO2013151453A1
Application number: PCT/RU2012/000256
Authority: WO
Inventors: Евгений Владимирович САВЕЛЬЕВ
Original assignee: Saveliev Evgeny Vladimirovich
Priority date: 2012-04-06
Filing date: 2012-04-06
Publication date: 2013-10-10
Also published as: RU2013149662A

Abstract

The invention relates to communications engineering and can be used as a virtual automatic telephone exchange (ATE), which interacts over the Internet with subscriber equipment which is equipped with, for example, a browser, either directly or by means of virtual office-type ATEs (virtual mini-ATEs). The technical result consists in eliminating the dependence on complex and expensive equipment for telephone communications when organizing local communication solutions, providing the possibility of using a subscriber device simultaneously in a plurality of local communication networks in a manner which is not dependent on the territorial location thereof, and ensuring integration of a communications network with content and websites.

Description

DIGITAL COMMUNICATION SYSTEM

The invention relates to communication technology and can be used as a virtual automatic telephone exchange (PBX) that interacts over the Internet with subscriber equipment equipped, for example, with a browser, directly or through virtual PBXs (virtual mini PBX). The invention can be used as an alternative to public telephone network services and mobile telephone radio network services for the purpose of communication of Internet users without the use of user switching equipment.

A well-known communication system (US patent J4t7,609,831, IPC Y04M 3/42, publ. 10/27/2009), which uses both the public telephone network and the next-generation global network.

A known communication system (US patent NQ6,819,945, IPC H04Q 7/38, publ. 16.11.2004), which describes a system for providing access to office PBXs for wireless devices through cellular communication systems.

A well-known communication system (RF patent JY "2133557, IPC Н04М 11/00, publ.20.07.1999), in which a local computer network is used to access office PBXs. A communication system is known (application for a patent of the Russian Federation for invention N ° 94027937, PK N04MZ / 00, publ. 20.05.1996), which describes a PBX with the ability to use both telephone networks and digital networks as public telephone networks.

The closest to the proposed technical solution analogues are well-known specialists in the level of technology public telephone network,

(http: // ru. wikir ^ edia.org / vviki / TejiecjDOH shared network use), which is used as infrastructure automatic telephone exchanges, (http://ru.wikipedia.org/wik i / Automatic telephone exchange), as well as office PBXs (http://TU.wikipcdia.org/wiki/PBX), including virtual PBXs (Nir: // gi ^ 1k | re (11a.og / \\ 1k | / / Vir-1A_ATS) .

The disadvantages of this technical solution are the complexity of switching technologies, expensive telephone equipment and facilities, leading to high cost of user communications and the inability of a subscriber without special knowledge to independently organize the necessary local telephone communication network with access to public communication networks. Also, when initiating communications, users need to know and use the numbers of the called subscribers, which are often geo-referenced and even linked to the location of the subscriber equipment. At the same time, the subscriber equipment can be used at a time only as an element of one local telephone network, for switching on and using subscriber equipment in another local telephone network must first be turned off from the first local telephone network. Another disadvantage is the lack of integration with saigas and Internet content, for example, through a browser, for user communications.

The tasks of the invention are:

- Eliminate dependence on complex and expensive telephone equipment when organizing local communication solutions, with access to a common communication network of the invention;

Use when making calls text names that do not have geo-referencing, instead of numbered identifiers;

Provide the ability to use the subscriber device simultaneously in several local communication networks, regardless of their territorial location;

- Ensure the integration of the communication network with content and Internet sites.

- Allow users who do not have special knowledge of schemes and principles of building telephone networks to independently organize the necessary communication solutions in the form of virtual mini PBXs and their combinations.

To solve this problem, a digital communication system is proposed, the circuit of which is shown in FIG. 1. reference numeral 1 denotes a service with the name WebcamTelecom. As shown in FIG. 1, this service

1 combines at least one physical server (or virtual server based on physical servers) 2 equipped with at least an application processor, one hard disk, as a storage device, uninterruptible power supply and data backup systems connected to the network Internet, as well as a display and keyboard, connected directly or remotely and software that allows client devices 3 to communicate with the server

2 and client devices 3 among themselves.

Different client devices 3, whose owners would like to connect to the owners of other client devices 3, can connect to server 2 using the Internet and service 1 by initiating an outgoing call, by receiving an incoming call, by sending or receiving text messages, etc. d.

All client devices are denoted in FIG. 1 by reference numerals 3. Client devices 3 include, for example, personal computers, laptops, mobile phones, tablets and other equipment that can be accessed on the Internet, for example through a browser.

The integration of client devices 3 into multi-user groups takes place at the level of software of service 1, thus, there is no need for organizing communication solutions, including virtual mini PBXs, according to this scheme purchase expensive equipment, it is enough to have client devices 3.

The method of operation of the proposed system is implemented in accordance with the scheme in figure 1. in the following way.

First, on server 2 of service 1 at http://webcamteIecom.com/, for example, using the browser of their client devices 3, users are registered by setting a login and password, which allows users to create user accounts, as is well known to specialists in the level of technology. The server software installed on server 2 is able to authenticate and authorize users, as is well known to those skilled in the art.

Each registered user, automatically receiving unique identifiers in system 1, becomes a subscriber.

An individual link of the form http://webcamtelecom.com/100000001 is associated with a subscriber to service 1 for each identifier, for example, numeric 100000001, the transition on which initiates the call of this subscriber.

Internet users, including Internet users not registered on service 1, through the browser, their client device 3, navigating through the subscriber's individual link, automatically starts the software of service 1 that captures the call information and directly initiates the call of the subscriber - owner of this individual link and providing connectivity with this subscriber.

The caller, while waiting for a subscriber to answer, can formulate the topic of the upcoming conversation in the form of text that will be visible to the subscriber prior to the beginning of the connection. If the calling user did not wait for the answer and disconnected, service 1 marks the call as missed, while server 2 stores information about the calling user and other call parameters, including the topic of the conversation that did not take place.

The subscriber is provided with remote access to the software of the individual service for receiving and processing incoming calls, which is controlled, for example, from the browser of the client device 3 subscribers, on the website of the service at http://webcamtelecom.com/.

The subscriber visits http://webcamtelecom.com/, leads his identification data, while he (the subscriber) receives messages about missed calls and incoming messages for the period of the subscriber’s absence, the opportunity to call back in response to the initiators of the missed calls is given, in case they are subscribers of system 1.

The system, as long as the subscriber keeps the browser tab open, with a specified frequency, for example 1 time in 3 seconds, sends a request via the Internet channel to server 2, from where the client device 3 receives information on the corresponding call records of the subscriber. When a call is received in the browser of the client device, 3 subscribers appear about This information, including known data about the calling user, the topic of the forthcoming conversation, etc., and the bell rings.

An individual service for receiving and processing incoming calls allows the subscriber, for example, in the browser of his client device 3, to see the list of incoming calls with information about the calling user and call parameters (for example, with the topic of an upcoming conversation) initiated by other users following his individual link client devices 3, connect to the caller by accepting a call, cancel an incoming call by rejecting the connection, etc.

It should be noted that each subscriber can have several different unique identifiers associated with a single individual service for receiving and processing incoming calls. This allows you to use a single subscriber account and a single individual service for receiving and processing incoming calls for connections initiated by different and associated links.

Thus, due to the use of the Internet, the problem of using text names instead of a subscriber number without geo-referencing to the location of subscribers is solved, since Using the proposed image, the subscriber can receive calls from any place where there is access to the Internet.

The software for receiving and processing incoming calls of service 1 also supports multi-user operation similar to the work of virtual office PBXs. A registered subscriber is assigned a unique identifier for a multi-user service for receiving and processing incoming calls, for example, ^“ Name,” the system associates a link with this identifier, as shown in the example http://webcamtelecom.com/Name. Then the subscriber enters the logins of the accounts of those employees of the organization who will have access to the software of multi-user reception and processing of incoming calls of service 1. After that, each registered employee of the subscriber who has access to multi-users The software for receiving and processing incoming calls of service 1 with the “Name” identifier can receive and process incoming calls by analogy with individual software for receiving and processing incoming calls. At the same time, service 1 provides the ability to switch calls to the necessary employee of the organization regardless of its territorial location.

It should be noted that Service 1 allows the registered subscriber to simultaneously use the individual software for receiving and processing incoming calls to use multi-user software for receiving and processing incoming calls of all the multi-user incoming and outgoing calls receiving and processing services with unique identifiers, where this subscriber is granted access . Thus, client device 3 can be simultaneously used at once in several virtual office PBXs.

After receiving the associated links to individual and / or multi-user services for receiving and processing incoming calls, the subscriber places them on his Internet site or indicates in any of his contact information (business cards, corporate directories, social networking profiles, advertising products, etc.) , uses when publishing its messages in the open Internet

- sources to initiate outgoing messages from the Internet

- users to the required services for receiving and processing incoming calls.

Service 1 of type Webcamte! Ecom is able to provide subscribers with a widget to the subscriber's site, which allows to initiate one-click incoming calls about tons of visitors to the subscriber’s site.

Thus, using the example of WebcamTelecom service, the solution of the main problems of the invention is demonstrated:

- There is no need to use expensive equipment and telephone facilities in the organization of communication solutions;

- When making a call to a subscriber, you can use easily remembered text names that do not have geo-referencing;

- Subscriber unit 3 can be simultaneously used in several virtual mini-PBXs; - Provides easy integration with content and Internet sites, allowing outgoing connections in one click.

- A user of the Internet, who does not have special knowledge, can organize a communication solution in a few minutes in the form of virtual office PBXs and their combinations.

Example 1

Megamir LLC, located in Novosibirsk, is engaged in automotive cargo delivery, including international freight transportation, has a corporate website at http://megamir.com, which informs potential customers about the list of services provided, became interested in using the WebcamTelecom service.

On the instructions of the director of Megamir LLC, his assistant dials the http://vvebcamtelecom.com/ link in the address bar of the Internet browser of his client device 3 - laptop and fills in the registration form. After registering your account on service 1, the assistant director orders a virtual PBX with the name mcgamir (a unique identifier for a multi-user service for receiving and processing incoming calls) for your organization. For the ordered identifier, the system initiates an outgoing call initiation link http://webcamtelecom.com/megamir. Other employees of Mega Ir LLC, who should have access to the virtual PBX megamir are also registered in the system, themselves or by the actions of the assistant director.

Then the assistant director appoints on the megamir multi-user service page the accounts of the Megamir LLC employees who have access to the megamir service, for example, for the director, employees of the sales department and the logistics department.

After that, on the website of the company http://megamir.com/ the subscriber places a line of program code presented automatically by the WcbcamTelecom service. This program code is implemented on the website http://megamir.com/ widget in the form of a “Call” button, with which the link http://webcamtelecom.com/megamir is associated. In addition to installing the widget, in the “Contacts” section of the site http://megamir.com/, the assistant indicates the link http://webcamtelecom.com/megamir with the shortcut “One-click to call”.

At Megamir, employees with access to the megamir service access 3 personal computers and / or laptops from their client devices, using an Internet browser, to service 1 and from these client devices 3 via the Internet channel, every three seconds the presence of incoming calls.

The visitor of the site http://megamir.com/, who needs the services of the company Megamir LLC from his client device 3 - a cell phone, with the help of the mobile version of the Internet browser, wants to get advice from a company specialist. For he presses the “Call” button on the site page, after which an automatic transition to service 1 at http://webcamtelecom.com/megamir takes place, and using the software installed on server 2, automatically initiates a call to the megamir subscriber. The client device 3 of the user waits for the response of the called subscriber.

The client device has 3 employees of LLC “Megamir”, at the next request to the system 1, the information about the incoming call is received, the bell rings.

As soon as the Megamir subscriber agrees to receive a call, pressing the “accept” button in the Internet browser window, service 1 puts the client and subscriber into a conversation mode, for example, into a video conversation mode in their client device browsers 3.

In the conversation it turns out that the client would like to talk with a specialist in the sales department, and the employee of the logistics department accepted the challenge. The employee of the logistics department completes the video conversation, transfers the connection to a specific specialist of the sales department of the virtual PBX migamir. The client again sees in the browser information about the outgoing call, but not on the virtual PBX itself, but on one of its operators.

Accepting a call and switching to a video conversation with a sales employee takes place in the manner described above.

If Mega Ir LLC has another virtual PBX, specifically for the needs of the sales department, with the name, for example, megamir-sales, an employee of the logistics department could transfer the call from the virtual PBX mcgamir to the virtual PBX megamir-sales, or for a specific sales person having access to megamir-sales PBX.

If there are new incoming calls to megamir service, they can be received by other MegaWorld LLC employees. If all employees are in talk mode, all new calls form a waiting queue.

Example 2

The director of Megamir LLC is on a foreign trip to a European country and, after signing a contract for the transportation of oversized cargo, went to the website http://webcamtelecom.com/ under his account from his client device 3— tablet computer. A virtual PBX megamir and other virtual PBXs to which he has access are automatically connected to his account.

The director received information about the missed call on the virtual PBX sibtrans, where he has access, belonging to the association of Siberian carriers from the chairman of the association with the theme “On participation in the next meeting of the association”.

Due to the time difference, the director did not call back on a missed call, and on a virtual PBX sibtrans dropped the CMC in response, confirming participation, and on a PBX, megamir dropped the CMC with the task of the logistics department to prepare for the transportation of cargo from tomorrow.

In order to discuss the conditions of carrier liability insurance upon the delivery of oversized cargo, the director called the Moscow division of international insurance companies to a virtual PBX iic-moscow with round-the-clock operation. The operator of the Moscow division of the insurance company, actually located in Voronezh, talked over video with the director of Megamir LLC and clarified the essence of the issue, transferred the call to the iic-boston virtual PBX to the corporate branch of the transport industry in Boston. The director received the necessary information in a conversation across the ocean.

Thus, with the help of the proposed technical solution, the director dropped two CMCs to Novosibirsk, called Moscow (with call processing in Voronezh) and Boston, held talks, just as he would have done in an office in the city of Novosibirsk, without carrying any additional costs for telephone calls, paying only for internet traffic.

The company "Megamir" using a virtual PBX provided by service 1 was able to provide communications geographically distant from each other, among themselves and with potential customers, without incurring large material costs, and not forwarding the client and other phone numbers.

Claims

ΦΟ PM U L A I 30 B P E E AND I

1. A digital communication system consisting of at least one physical or virtual server connected to the Internet, equipped with at least one application processor, one hard disk, uninterruptible power supply, data backup systems, display, keyboard and software software ensuring interaction of client devices with access to the Internet with a server and among themselves.

2. The system according to claim 1. characterized in that the client devices are a personal computer, tablet computer, laptop, mobile phone, mobile computer and other devices that have access to the Internet.