WO2012144930A1

WO2012144930A1 - System for ordering goods and services by means of a cellular communications device

Info

Publication number: WO2012144930A1
Application number: PCT/RU2012/000022
Authority: WO
Inventors: Сергей Петрович БЕЗСМЕРТНЫЙ
Original assignee: Общество С Ограниченной Ответственностью "Нфи-Сервис"
Priority date: 2011-04-22
Filing date: 2012-01-23
Publication date: 2012-10-26
Also published as: EA201200050A1

Abstract

The group of inventions relates to electronic trade. What is proposed is: a system for ordering goods and services by means of a mobile cellular communications device provided with protection against unauthorized use and with the possibility of authentication of a sender and cryptographic protection of data transmitted and received over public channels. The system comprises closed data transmission channels, a processing server, a digital certificate distribution server, a server for distributing scenarios for controlling the input/output and input processing of the device, means for the cryptographic protection of data and gateways for connection to the public channels, which are connected to one another to form one information space by means of the closed channels and the public channels. The system is formed with the possibility of storing and processing data links relating to the position of the device at known points in time and relating to the location and time for the provision of services and the supply of goods by providers, as well as with the possibility of correlating this information.

Description

ORDER SYSTEM OF GOODS AND SERVICES BY MEANS OF THE DEVICE

CELLULAR COMMUNICATION

FIELD OF THE INVENTION

The group of inventions relates to the satisfaction of human needs in the field of electronic commerce and information technology and can be used to independently place orders for the provision of goods and services.

BACKGROUND

A known system for the automated provision of various services in a telecommunication network using the IVR service, comprising a hardware-software complex, connected by at least one

a telecommunication network with terminal means of communication of message authors and / or service providers and / or information sources, including a multi-level voice menu system including an IVR module (Interactive Voice Response); a multi-level voice menu system is connected to a message server, including means for receiving, processing and storing voice messages, means for forming a menu and message sequence. The switching module associated with the IVR module provides the connection of the terminal means of communication of users with the terminal means of communication of the authors of messages and / or

service providers and / or sources of information. The IVR module includes a means of reproducing audio files, configured to rewind and scroll files while listening to forward and backward; voice message storage means and voice menu storage means via the switching means are connected with a means of reproducing sound files and a switching module (RF patent for utility model 96206). A disadvantage of the known device is that the choice of services is carried out in session mode and requires a long continuous connection. On the one hand, this does not allow the system to be used in transport, when communication can be interrupted periodically and significantly increases telephone network traffic, and on the other hand, it increases the switched network traffic and operating costs.

A well-known automated system for searching, selecting and placing orders for the provision of services for downloading electronic resources, consisting of a terminal connected to an order processing center including a settlement system with visitors, characterized in that the terminal is equipped with a system equipped with a selection block for selection and search criteria , a unit for selecting loading objects, and is connected via appropriate buses to a resource database and order formulator (RF patent for utility model N ° 55173). A disadvantage of the known system is the lack of mobility.

A known method of personal automatic access to heterogeneous e-commerce services, characterized in using the server managers

the provision of services (SMPU), which creates a personal gateway for each user - a programmable service manager (PMU), which, when interacting with the user, provides the following steps: registration, during which a fix (recording in the database / data) of one-to-one correspondence of identifiers (numbers) of electronic the user's wallet, the PMU electronic wallet and the service provider's electronic wallet, as well as filling out electronic access forms,

offered by the interface of the service provider (ISP), activation of the ISP, in which through the PMP a request is made to the ISP in order for it to start providing the service / product, at the same time, a prerequisite for the PMP for the activation process of the interface is the transfer of a certain amount from the user's electronic wallet to the PMU electronic wallet, the consumption of the service / product, in which the PMU acts as a gateway between the IPP and the user interface (IP) (RF patent for invention N ° 2303810). The disadvantage of this method is that the user needs to remember the place, time and duration of the services provided, which increases the likelihood of errors.

SUMMARY OF THE INVENTION

The terms and expressions used in this text are given the following meanings:

“Services” refers to any services that do not require the personal presence of the user at the place of service, at least at the stage of placing an order and / or giving an order (consumer expressing consent to the provision of services), in particular, banking services, telecommunications and telematic services , transport services, information services, travel services, courier delivery services, online auction services, digital television services, ad placement services, food delivery services, hotel services and insurance services, retail sales over the Internet, public services, urban public transport services and reservation services.

"Contractor" refers to the party providing services, performing work or providing goods to the customer.

“Group of interconnected goods and services” refers to such a group of goods and / or services that is of interest to the customer only if all goods and services combined in the group are received (on the principle of “all or nothing”).

“Group of dependent goods and services” refers to a group of goods and / or services in which the customer’s interest in receiving goods and services depends on whether another service was provided to him or another product was purchased (the “all or nothing” principle applies to a certain procedure for providing a customer with goods and / or services included in a group).

“Transaction” or “consumer transaction” refers to the set of stages and / or actions, in particular the stages of the provision of services, which (transaction) is considered to be successfully completed only if each of the stages is successfully completed. The same mutatis mutandis applies to the acquisition of goods.

"Means of determining the location" refers to any means by which determine the location of the mobile object. For determining

locations GPS, GLONASS, A-GPS technologies, various methods based on the use of fixed cellular base stations with a known location can be used.

“Server” refers to a software and / or hardware complex that performs certain functions in an electronic environment, primarily, receiving, processing and disseminating data.

A “gateway” is a software and / or hardware complex that interfaces homogeneous or heterogeneous channels or data distribution protocols.

“Closed data transmission channels” refers to such data transmission channels, the unauthorized connection to which for the interception of messages by third parties is either not technically feasible or difficult.

“Open data transmission channels” refers to such data transmission channels that are accessible to a wide range of people, in particular, the world wide Internet and cellular networks. The rest of the terms and expressions are given the usual meaning for their context, known to specialists in this field.

The objective of this group of inventions is to reduce the time it takes the customer to place an order for a product and / or service, taking into account his

location at the time of the order, and his (customer) predicted location in the future.

One of the technical results of this group of inventions (common to all inventions from this group) consists in reducing the number of errors in planning a personal schedule, in reducing the time required to make decisions about ordering a product or service, in the possibility of a customer choosing an executor depending on him (the customer) ) the current location, in reducing the number of identity checks of the customer, which is required for remote ordering of goods or services from several contractors.

Another technical result is the creation of a single, accessible for all interested parties (customer and all contractors), information space containing information about the payment for goods and / or services by the customer, about his current and planned location at known times, about the merger of goods or services in user transactions, about the possibility of order execution by co-executors, about refusal of co-executors from order execution, about unplanned changes in time or at the place of customer service and / or co-authors; all this increases the responsiveness and allows you to automate the reactions of all interested parties to unplanned actions, and thereby avoid or minimize negative consequences (for example, instead of goods and / or services of one contractor, goods and / or services of another contractor may be offered, and Contractors can quickly make changes to their service schedules if it is impossible to attend the customer).

An additional technical result is that the personal nature of the SERVISPHONE eliminates the need for a preliminary identity check

performer and registration in automated information systems.

Another additional technical result is that the combination of authentication and access to services, including banking, in a single personal device allows users to reduce the time gap between the time of payment and the beginning of the provision of services.

This combination also allows you to almost simultaneously order goods and / or services of artists located at a considerable distance from each other, because payment or identification does not require the personal presence of the customer at the place of service and / or at the place of receipt of the goods.

The possibility of combining goods / or services into groups allows you to organize prompt automatic notification of performers about the customer’s refusal to execute a consumer transaction, if it cannot be successfully completed. For example, if for some reason the air transportation service from point A to point B was not provided on time, then the taxi service to automatically deliver the customer from point B to point C may be automatically informed of the refusal.

The self-learning system allows you to reduce the time it takes the customer to search for goods and services, the acquisition of which does not require him to significantly change the regular routes and work schedule.

A self-learning system can reduce the likelihood of a customer error, taking into account the previously planned schedule of events requiring a personal presence at a certain time in a certain place. For example, when ordering service 1 in paragraph 1 with 10:00, the system lasts at least 30 minutes and warns the user about

the impossibility of ordering service 2 in paragraph 2 at 10:25, and at 10:40 if the user’s specified speed does not allow him to move from point 1 to point 2 in 10 minutes.

These technical results are achieved due to the fact that the first invention, namely, a self-learning system for ordering goods and / or services through a mobile personal subscriber cellular device

(SERVISPHONE), equipped with protection against unauthorized use and configured to authenticate the sender and crypto protection of data transmitted and / or received through open channels (OK), contains (system) closed data transmission channels (CKPD), processing server (PS), server distribution of digital certificates (SRTSS), a distribution server (CDS) of I / O control and input processing of SERVISPHONES (SUVVOV), configured to download new or updated SUVVOV in

SERVISPHONE, data cryptographic protection means (ACS) and gateways for docking with OK, interconnected (all of the above) in a single information space by means of a data storage device and data protection device with the possibility of encrypting data (by means of data storage system) transmitted via data transmission device (system), which is configured to accumulation and processing of bundles of data on the location of the SERVISPHONE at known times and about the place and time of the provision of services and / or the provision of goods

performers, as well as with the possibility of comparing this information.

As will be clear to a specialist in this field of technology, the task is solved due to the totality of the signs of the lamp, while

the aforementioned technical result is achieved mainly due to the presence in the system of means for determining the location and means of accumulation of ligaments data on the location of the SERVISPHONE at known times and about the place and time of the provision of services and / or the provision of goods by contractors, as well as with the possibility of comparing this information.

To ensure the possibility of accumulation of such bundles, known hardware can be used containing general-purpose electronic computers, programmable logic integrated circuits,

processors, etc. However, these tools, as obvious to a specialist, will carry technical features that allow them to be used for this purpose. In particular, in the case of using programmable logic integrated circuits, these features are manifested in the very structure of the connections between the logical blocks that form during their programming.

The above system can be implemented in various forms of embodiment; Some of these forms are listed below.

In a private form, the execution of the SERVISPHONE system and / or the PS is made with the ability to automatically and / or manually enter information about the place, time and / or duration of the service and / or about another event requiring the personal presence of the customer in the personal schedule of the customer, and (with the possibility of) forming a database of the customer’s location at known times (personal schedule of the customer).

In one of the private forms of execution of the system SERVISPHONE and / or PS

made with the possibility of notifying the customer about the transfer by the executors of the time of the provision of the service, requiring the personal presence of the customer.

In yet another particular embodiment of the system, the SERVISPHONE and / or PS are configured to notify and / or warn the customer about the occurrence of conflicts in his personal schedule, in particular, about the impossibility of personal presence at the event in a certain place at a certain time if the venue of the event is unattainable taking into account the current location of the customer, either taking into account the place and time of the previously planned events, or becomes unattainable given the transfer of the place and / or time of the events by the performers.

In a private implementation form, the SERVISPHON system is configured to alert the customer (reminder) of an approaching offensive

scheduled event.

In one of the private forms of execution of the system SERVISPHONE and / or PS

made with the possibility of statistical analysis of data obtained using the SERVISPHONE, and the formation of probability functions for prediction

location and / or actions of the customer in the future, depending on his (the customer) actions with the SERVISPHON in the past and (his) current location.

In yet another particular embodiment of the system, the SERVISPHONE and / or PS are configured to cluster analyze data accumulated using

SERVICE.

In another particular form of system execution, clustering is carried out according to the criteria selected from the group containing delays of the customer in certain places for long periods of time, SERVISPHON passes along a certain path on certain days of the week, orders certain goods and / or services on certain days of the week, orders certain goods and / or services in a certain sequence and the order of certain goods and / or services requiring personal presence, with a specific place of execution in a certain belt sequence.

In a private implementation form, the SERVISPHONE or PS systems are designed in such a way that when a customer selects one of the services, he is automatically offered select a service from the list of services that are highly likely to belong to the same cluster as the selected service (auto-complete).

In one particular implementation form, the SURFWISPHON or PS systems are designed in such a way that the services offered to the customer to choose are ordered depending on the location of the customer, predicted taking into account the results of its probable future location, determined on the basis of cluster analysis.

In yet another particular embodiment of the system, said identification is carried out by checking the entered alphanumeric combination (ACC) for compliance with a predefined ACC.

In another particular embodiment of the system, open data transmission channels include the worldwide Internet, an automatically switched telephone network, a WiFi or Bluetooth standard wireless network.

In a private form of system execution, SERVISPHON is equipped with means for executing and processing SUVVS in XML format.

In one of the private forms of the system execution, the aforementioned sender authentication and cryptographic protection are implemented using the SSL / TSL protocol.

In yet another particular embodiment of the system, the exchange of messages between the MS and the SERVISPHON via an automatically switched cellular network is carried out using the GPRS protocol.

In another particular embodiment of the system, the SERVISPHONE is additionally equipped with a radio frequency tag with a customer identifier.

In a particular embodiment of the system, the RFID tag is configured to read and write additional information in such a way that, in addition to the identifier, the reader is able to read additional information and write down additional information, in particular on the number of previous readings.

In a preferred embodiment, the system is designed so that the user can select typical conditions for the provision of a particular service and

establish additional selection and / or sorting conditions, or use the default selection and / or sorting conditions, and the system may offer a list of options (or the best option, if any) corresponding to the specified selection conditions and sort it according to the specified sorting conditions and remoteness from the current location of the customer and / or taking into account the remoteness of the location of the contractor from the likely location of the customer in the future at the estimated time of the provision of the service.

Even more preferably, when the system is designed so that the user can receive notifications of the appearance of the artist, corresponding to a given interval of the probability of the customer being in a certain place at a certain time, determined as a result of self-training of the system.

The system is preferably designed in such a way that the lists of alternatives are sorted depending on the current location of the customer or the cost of services, unless otherwise specified by the customer.

It should be understood that the system may have the features of any one or more of the above particular forms of execution, subject to the logical and technical compatibility of these features with the features of the system and with each other.

The second invention relates to a system for transactions, comprising a self-learning system or any of its particular forms of execution, in which the SERVISPHONE and / or PS are configured to automatically and / or manually enter information about the place, time and / or duration of the service and / or about any other event requiring the personal presence of the customer, and (with the possibility) the formation of a database of the customer’s location at known times (personal schedule of the customer).

The third invention relates to a system for conducting transactions, comprising a self-learning system or any of its particular forms of execution, in which the SERVISPHONE and / or PS are configured to automatically and / or manually enter information about the place, time and / or duration of the service and / or about another event requiring the personal presence of the customer in his personal schedule, as well as with the possibility of notifying the customer about the transfer by the contractors of the time for the provision of the service requiring his personal presence. The customer’s personal schedule can be generated automatically in the case when the customer’s personal presence at a certain place at a certain time is required to receive the ordered goods and / or services, or the customer can independently form and adjust his personal schedule using the SERVISPHONE.

The fourth invention relates to a system for conducting transactions, comprising a self-learning system or any of its particular forms of execution, in which the SERVISPHONE and / or PS are configured to automatically and / or manually enter information about the place, time and / or duration of the service and / or about another event requiring the personal presence of the customer in his personal schedule, as well as with the possibility of notifying the customer about the transfer by the executors of the time for the provision of the service, requiring his personal presence, and (if possible yu) notification and / or customer prevent the occurrence of conflicts in his

personal schedule, in particular, about the impossibility of his personal presence at the event in a certain place at a certain time, if the venue of the event is unattainable given the current location of the customer, or taking into account the place and time of the previously planned events, or it will become unattainable given the transfer of the place and / or time of the events by the performers. The formation of a personal schedule along with the possibility of notification of unplanned events allows the customer and contractors to adjust their plans to reflect changes. For example, in cases where one of the performers informs about

the inability to fulfill the order, the customer may be offered an alternative contractor.

The fifth invention relates to a system for conducting transactions, comprising a self-learning system or any of its particular forms of execution, in which the SERVISPHONE and / or PS are configured to statistically analyze data obtained using the SERVISPHONE and generate probability functions for predicting whereabouts and / or actions of the customer in the future, depending on his (the customer) actions with the SERVISPHON in the past and (his) current

location. The formation of probability functions describing the probability of occurrence of events in a certain sequence allows us to predict the intentions of the customer and / or his location depending on the previous circumstances, which are the arguments of the probability functions. Probability functions can be used to simplify the use of the SERVISPHONE, in particular, to sort the menu items or alternatives offered to the customer, which reduces the time required by the customer to find the necessary functions in the SERVICE PHONE menu and select alternatives.

The sixth invention relates to a system for conducting transactions, comprising a self-learning system or any of its particular forms of execution, in which the SERVISPHONE and / or PS are configured to cluster analyze data accumulated using the SERVISPHONE. According to the results of cluster analysis groups of the most common patterns of customer behavior that can be used, for example, to automatically

forming a list of consumer transaction patterns. SERVISPHON and / or PS can be implemented in such a way as to automatically offer the integration of services into consumer transactions, in order to keep all transaction performers informed about the progress of the transaction and the unplanned actions of the customer and / or

co-executors.

The seventh invention relates to a system for carrying out transactions, comprising a self-learning system or any of its particular forms of execution, in which clustering is carried out according to criteria selected from the group containing delays of the customer in certain places for long periods of time,

SERVISPHON passes along a certain trajectory on certain days of the week, orders certain goods and / or services on certain days of the week, orders certain goods and / or services in a certain sequence and orders

certain goods and / or services requiring personal presence, with a specific place of performance in a certain time sequence. The identification of patterns of behavior allows you to create patterns of regular actions, that is, actions carried out with a certain frequency (for example, payment of utilities on certain dates of the month). Information about the user's regular movements can be (on a voluntary basis) used to bring contextual advertising on the Internet shown to the customer in accordance with his usual routes and the daily routine.

The eighth invention relates to a system for carrying out transactions, comprising a self-learning system or any of its particular forms of execution, in which the SERVISPHONE or PS are designed in such a way that when selected by the customer one of the services he is automatically invited to choose a service from the list of services that are highly likely to belong to the same cluster as the selected service

(autofill). Formation or sorting of the list of services in accordance with the results of cluster analysis can reduce the time required to order several services, often ordered together (and usually related to each other).

The ninth invention relates to a system for carrying out transactions, comprising a self-learning system or any of its particular forms of execution, in which the SERVFISFON or PS are designed in such a way that the services offered to the customer to choose are ordered depending on the location of the customer, predicted taking into account the results of its probable future locations determined based on cluster analysis. This reduces the time it takes the customer to select the most suitable alternative, taking into account the existing restrictions on the speed of the customer moving to the place of service and taking into account the previously accumulated statistical information about the customer's behavior patterns.

The tenth invention relates to a system for conducting transactions, comprising a self-learning system or any of its particular forms of execution, in which the SERVISPHONE is additionally equipped with an RF tag with

the customer’s identifier, while the RF tag is configured to read and write additional information in such a way that in addition to

the identifier, the reader has the ability to read additional information and write additional information, in particular about the number of previous readings. The ability to write and read information from / to the RF tag allows you to expand the functionality of the SERVISPHONE, in particular, use it to pay for travel in public transport. The eleventh invention relates to a system for carrying out transactions, comprising a self-learning system or any of its particular forms of execution, in which the SERVISPHONE is additionally equipped with an RF tag with

the identifier, the reader has the ability to read additional information and write additional information, in particular on the number of previous readings; said radio-frequency tag is made in such a way that it can transmit information about reading and / or data recorded during reading to the SERVISPHONE. Fixing the number of readings allows you to automatically calculate, in particular, the number of trips made by the user, and if SERVISPHON is used to make micropayments and the additional information contains data on the accumulated debt, this information can be quickly brought to the attention of the customer.

The twelfth invention relates to a system for conducting transactions, comprising a self-learning system or any of its particular forms of execution, in which the SERVISPHONE and / or PS are made with the possibility of combining by the customer the goods and / or services into groups of dependent and / or related goods and / or services.

Due to this, it becomes possible to automatically refund payment if at least one product or service from an interconnected group of goods or services was not purchased by a consumer or at least one service from an interconnected group of goods or services was not provided to a consumer. It also allows co-contractors to notify each other and the customer about the impossibility of the transaction in full.

For example, if the customer combines the delivery of lunch by the first performer and the spoon for lunch by the second performer, into a group of related goods and / or services, then if one of the performers does not cope with the order, he can notify the other

co-executor about the impossibility of fulfilling his part of the order and, thereby

prevent or alleviate the adverse effects of a transaction failure. In a group of dependent services can be combined, in particular, such services, the execution of which depends on the possibility of further transaction.

For example, a customer can combine into a group of dependent services, for example, service 1 of road transportation from point 1 to point 2 of taxi, service 2 of railway transportation from point 2 to point 3, and service 3 of air transportation from point 3 to point 4; in this case, if service 2 was not performed, the customer’s interest in performing

the outstanding part of the transaction is lost.

The combination of goods and / or services into groups of interconnected or dependent goods and / or services allows the invented system to automatically offer the customer the most attractive contractor, depending on his location and the desired parameters of the proposal.

The ability to combine services into groups of interconnected or dependent services allows performers to offer loyalty programs that encourage

user preference when choosing an artist.

Also proposed is a method of ordering goods and / or services through a mobile personal cellular telephone subscriber device (service background), in which through the open channels receive PIN code data from the SERVICE, perform

customer authentication using any of the transaction processing systems described above, provide the customer with access to the selection of goods and / or services and

order money on a personal account, take orders from the customer for goods and / or services, determine the customer’s travel routes for each day of the week and / or time of day, perform continuous updating information about the place and / or time of the provision of services and / or the place and / or time of the provision of goods and, based on updating, form a database that includes information on the availability of goods and / or services at any time when the customer selects the goods and / or services determine the current location of the customer, compare data on the current location of the customer and the place of the provision of services or the provision of goods and transmit to the customer information about the executors of the order, the location of which is the least remote from the current of what

the customer’s location and / or from his route at the selected time of the day from the database.

In a private embodiment of the method, using the SERVISPHONE, the user is notified of unplanned actions of the performers.

In a private embodiment of the method, with the help of a SERVISPHONE, the customer is notified of the impossibility of providing services requiring a personal presence at a certain time in two different places.

In a particular embodiment of the method, customer authentication is performed based on the customer’s response using the SERVISPHONE to a request to enter individual randomly selected digits of the PIN code.

In a particular embodiment of the method, customer authentication is performed on the basis of the customer’s response using the SERVISPHONE to a request for entering the difference modulo between the digits of an arbitrary four-digit number and the PIN code.

In a private embodiment of the method, the algorithm for decrypting the private key by means of the PIN code is flashed into the FPGA controller of the SERVISPHONE, and the private key of the EDS is stored in non-volatile memory in the form suitable for decryption by the specified algorithm. In a private embodiment of the method, for the time of checking the PIN code, the value of the EDS private key is placed in the SERVISPHON's volatile memory and at the same time the EDS private key is erased from the constant

non-volatile memory.

In a private embodiment of the method, after successfully entering the SERVISPHON PIN code using the GPRS protocol, a connection is established via a closed data channel with an automated transaction processing system and with a bank server via closed data channels, while encryption is performed using the public and private digital signature infrastructure, after which they transfer to the SERVISPHONE information about the balance of the customer’s accounts associated with the user's digital signature key from the corresponding database on the bank’s side.

In a private embodiment of the method, when performing customer authentication, an additional check is made of the correspondence of the digital signature key to the associated IMEI of the SERVICE.

In a particular embodiment of the method, I / O and input processing are controlled, as well as access to other functions of the SERVICE by selecting items in the SERVICE PHONE main menu.

Also proposed is a method of preventing errors when ordering goods and / or services through a mobile personal mobile cellular subscriber device (SERVISPHONE), in which: they accumulate data on the location of the SERVISPHONE at known times and about the place and time of the provision of services and / or the provision of goods by performers, and also with the possibility of comparing this information, they accumulate data on the place and time of planned events (personal schedule), and when trying to order goods and / or services, when trying to appoint I events requiring the personal presence of the customer, and / or when the place and / or time of the event changes, the performers inform him about the conflicts of the personal schedule.

In a private embodiment of the method, the collision of the personal schedule is the impossibility of the personal presence of the customer at one or more events.

In another private embodiment of the method, the refinement of the personal schedule is carried out by sending a request to the customer with a request to confirm whether the place in which the user spends a significant amount of time is his work place and whether the route is repeated many times over on weekdays from work to work.

The system can be used, in particular, to make purchases in online and offline stores, to buy tickets for transport, tickets to cinema and theaters, to buy hot tours, to pay for restaurant services, and to search for eag2te services. The system can be used to make prepayment, guarantee fees or booking fees. The system can be used to pay for information services, and to receive news, weather, time, traffic jams, to obtain cards, to receive paid certificates, to learn about the schedule for the provision of housing and communal services and about interruptions in the provision of housing and communal services services. The system can be used for making payments, money transfers, for paying financial services, obtaining loans, managing a bank account, and managing a portfolio in the stock market. The system can be used to automatically collect data about the user's credit history. The device can be used to inform dispatching services of housing and communal services about the occurrence of various kinds of problems, about traffic jams, about the commission offenses. The system can be used to inform the user.

(of the customer) on public transport routes taking into account it (of the customer)

location. The device can be used to inform the user about the waiting time of the public transport route.

BRIEF DESCRIPTION OF THE DRAWINGS

Figure 1-12 presents a schematic representation of the stages of the operation of the SERVISPHONE

DETAILED DESCRIPTION OF THE INVENTION

A self-learning system for ordering goods and / or services involves the use of a SERVISPHONE. SERVISPHONE is a mobile

personal cellular subscriber device with protection against

unauthorized use and configured to authenticate the sender and cryptographic protection of data transmitted and / or received through open channels (OK). The SERVISPHONE is equipped with tools to determine its current location, for example, through the infrastructure of GSM cellular communication systems. The system contains closed data transmission channels (ZKPD), a processing server (PS), a digital certificate distribution server (SRTSS), a server

distribution of scripts (CDS) for controlling the input-output and processing of input of SERVISPHONES (SUVVOV), made with the possibility of downloading new or updated SUVVOV to SERVISPHON, data cryptographic protection means (ACS) and gateways for connecting with OK, interconnected (all of the above) into a single

information space by means of a data storage and data collection and communication system with the possibility of encrypting data (by means of data storage) transmitted via data transmission, which (the system) is configured to accumulate and process bundles of data about the location of the SERVISPHONE at known points in time and about the place and time of the provision of services and / or the provision of goods by contractors, as well as with the possibility of comparing this information.

In the process of its work, the system accumulates information about

SERVISPHONE locations at known times and actions

a user with a SERVISPHONE. This information is subjected to statistical analysis, preferably cluster analysis, to identify patterns, such as the frequency (regularity) in the repetition of certain actions, or the repetition of actions in a certain sequence, to identify the usual routes, the dependence of the choice of customer routes on the day of the week and / or time of day, to identify jointly ordered goods and / or services. In addition, in the process of its work, the system continuously updates information about the place and / or time of the provision of services and / or the place and / or time of the provision of goods, so as to always have up-to-date and / or prognostic information on the availability of goods and / or services at any given time. When using the system, the customer first authorizes by entering the PIN code into the SERVISFON, after which he gets access to the choice of goods and / or services and the disposal of funds in a personal account. After selecting the goods and / or services of interest, the system compares the data on the current location of the customer and on the location of the provision of services or the provision of goods and offers the user exactly those performers whose location is least removed from the current location of the customer and / or from his route at the selected time.

The system is designed to notify the user of

unplanned actions of performers, and also helps to prevent the occurrence of planning errors. In particular, the system can notify the customer the impossibility of providing services that require a personal presence at a certain time in two different places.

SERVISPHONE is used as follows. When turned on, the SERVISPHONE prompts you to enter the PIN code (Fig. 1), the user enters the PIN code as shown in Fig. 2, while the entered numbers are displayed on the SERVISPHONE screen with conditional (insignificant) characters, in order to avoid interception by third parties.

Alternatively, to avoid interception of the PIN code by writing

sequences of keystrokes on the keyboard of the SERVISPHON, reading the PIN code is carried out by asking the user for individual randomly selected digits of the PIN code, in particular, by sounding the request to enter the digits of the PIN code with a specific serial number through the SERVICE PHONE speaker, for example, as follows: " enter the third, second, first, and fourth digit of the PIN code and the number seven. " Or the PIN code can be checked upon request to enter the modulo difference between the digits of an arbitrary four-digit number and the PIN code, for example, “Enter the modulo difference between the digits of the PIN code and

the corresponding figures of six thousand eight hundred and ninety two. " In the first case, if the user PIN is “1897”, then enter the following

the sequence of numbers "98177". In the second case, enter the number “5005”. Even if you intercept the sequence of entering numbers on the keyboard, the PIN code will be kept secret.

In the event of an error, the SERVISPHONE re-requests the PIN code from the user until the pre-set maximum number of attempts (for example, no more than three) is exhausted. At the same time, in order to avoid reading the EDS private key from the lost SERVICE, into the FPGA controller (controller based on

programmable logic integrated circuit) flash decryption algorithm the private key by means of the PIN code, and the private key of the digital signature is stored in non-volatile memory in the form suitable for decryption by the specified algorithm. The PIN verification algorithm is also flashed in the FPGA controller. The principle of operation of FPGA controllers does not allow reading information taken as a basis for the formation of logical connections inside it in accordance with the stitched algorithm. At the same time, in order to avoid reading the EDS private key from the lost SERVISPHON by selecting the PIN code, while checking the PIN code, the value of the EDS private key is placed in the SERVISPHON's volatile memory. At the same time, the EDS private key is erased from the permanent non-volatile memory. If the PIN code is successfully entered, the EDS private key is re-written to the permanent non-volatile memory, and in case of exhaustion of the predefined

the maximum possible number of attempts, the EDS private key is erased from the RAM, after which the SERVISPHONE becomes unusable

use. The same, mutatis mutandis can be implemented with IME1

SERVICE.

SERVISPHONE is configured to change the PIN code by the user.

After successfully entering the PIN code, the SERVISPHONE using the GPRS protocol establishes a connection over a closed data channel with

automated transaction processing system (PS) and with the server of the bank through closed data transmission channels (ZKPD), encryption is carried out through the infrastructure of public and private keys EDS, for example, via SSL.

After that, the SERVISPHONE downloads information about the user's account balance,

associated with the user’s EDS key, from the corresponding database on the bank side. When authenticating a user, in addition to the EDS key itself, it can additionally be checked for its (key) correspondence to the IMEI of the SERVICE PHONE associated with it (key).

As shown in FIG. 3, after entering the PIN code successfully, the SURFWISPHON may display a greeting message. Information about the user account balance obtained as described above can be displayed at the top of the SERVISPHONE screen (see figure 4).

Activating I / O and Input Processing Scripts

carried out, as well as access to other functions of the SERVICE; carried out by selecting items in the main menu, for example, by pressing the navigation keys.

In one use case, to pay for mobile communication

money from a bank account, the user, as shown in figure 5, hover over the corresponding icon in the main menu, that is, selects the menu item "PAY INSTANTLY", thereby activating the I / O control and input processing script for the instant payment service . When executing the script, the SERVISPHON automatically displays a submenu as shown in FIG. 6, and the user is prompted to choose from a number of alternatives, for example, the MOBILE COMMUNICATION submenu item. As shown in Fig. 7, after selecting this menu item, the I / O control and input processing for the mobile services payment service is activated, after which a request to enter the phone number is displayed on the SERVICE phone screen. After reading the phone number (as shown in Fig. 8), the SURFISPHON automatically displays a request for a payment PIN code to access financial transactions and reads the input stream. If successful (as shown in Fig. 9), the script displays a request to enter a sum of money, and after pressing the confirmation button by the user, as shown in Fig. 10, it displays a message about the receipt of payment. Script by generates and sends to the bank server a request for a payment transaction to the closed data channel, and the amount displayed on the screen on the balance sheet is adjusted taking into account the expenses incurred, as shown in Fig. 12, and

SERVISPHONE returns to the previous section of the menu.

Claims

CLAIM

1. A self-learning system for ordering goods and / or services through

mobile personal cellular subscriber device (SERVISPHONE), equipped with protection against unauthorized use and configured to authenticate the sender and crypto protection of data transmitted and / or received via open channels (OK), containing (system) closed data transmission channels (ZKPD), processing a server (PS), a digital certificate distribution server (SRTSS), a script distribution server (SRS) for controlling input-output and processing of input of SERVISPHONES (SUVVOV), made with possible by loading new or updated SUVVOVs into the SERVISPHON, cryptographic data protection means (ACS) and gateways for connecting with OK, interconnected (all of the above) into a single information space using data storage and data protection with the possibility of encrypting data (via data access) transmitted through OKPD, which (the system) is configured to accumulate and process bundles of data about the location of the SERVISPHONE at known times and about the place and time of the provision of services and / or the provision of goods by performers, as well as with the possibility of The pressure of such information.

2. The system according to claim 1, in which the SERVISPHONE and / or PS are configured to automatically and / or manually enter information about the place, time and / or duration of the service and / or about any other event requiring the personal presence of the customer in the personal schedule customer, and (with the possibility) the formation of a database of the customer’s location at known times (personal schedule of the customer).

3. The system according to claim 2, in which the SERVISPHONE and / or PS are configured to notify the customer of the transfer by the executors of the time of the provision of the service, requiring the personal presence of the customer.

4. The system according to claim 3, in which the SERVISPHONE and / or PS are configured to notify and / or warn the customer about collisions in his

personal schedule, in particular, about the impossibility of personal attendance at an event in a certain place at a certain time, if the venue of the event is unattainable given the current location of the customer, or taking into account the place and time of previously planned events, or

unattainable given the transfer of the place and / or time of the events by the performers.

5. The system according to claim 1, in which the SERVISPHONE is configured to

customer warnings (reminders) of an approaching advance

scheduled event.

6. The system according to claim 1, in which the SERVISPHONE and / or PS are configured to statistically analyze data obtained using the SERVISPHONE, and

formation of probability functions for predicting the location and / or actions of the customer in the future, depending on his (the customer) actions with the SERVISPHON in the past and (his) current location.

7. The system according to claim 1, in which the SERVISPHONE and / or PS are configured to cluster analysis of data accumulated using the SERVISPHONE.

8. The system according to claim 1, in which clustering is carried out according to the criteria selected from the group containing delays of the customer in certain places for long periods of time, SERVISPHON passes along a certain path on certain days of the week, ordering a specific product and / or service on certain days weeks, ordering certain goods and / or services in a certain the sequence and order of certain goods and / or services requiring a personal presence, with a specific place of execution at a certain temporary

sequence.

9. The system according to claim 1, in which the SERVISPHONE or PS is made in such a way that when a customer selects one of the services, he is automatically invited to choose a service from the list of services that are highly likely to belong to the same cluster as the selected service (auto-complete )

10. The system according to claim 1, in which the SURFWISPHONE or PS are designed in such a way that the services offered to the customer to choose from are ordered depending on

location of the customer, predicted based on the results of its probable future location, determined on the basis of cluster analysis.

1 1. The system of claim 1, wherein said identification is carried out by checking the entered alphanumeric combination (ACC) for compliance

predefined ACC.

12. The system according to claim 1, in which the open data transmission channels include a worldwide Internet, an automatically switched telephone network,

WiFi or Bluetooth wireless network.

13. The system according to claim 1, in which the SERVISPHONE is equipped with means for executing and processing SUVVOV in XML format.

14. The system of claim 1, wherein said sender authentication and

cryptographic protection and implemented through the SSL / TSL protocol.

15. The system according to claim 1, in which the exchange of messages between the PS and the SERVICE phone through an automatically switched cellular network is carried out according to the GPRS protocol.

16. The system of claim 1, wherein the SERVISPHONE is further provided with a radio frequency tag with a customer identifier.

17. The system according to clause 16, in which the RF tag is configured to read and write additional information in such a way that in addition to

the identifier, the reader has the ability to read additional information and write additional information, in particular about the number of previous readings.

18. A transaction processing system comprising a self-learning system according to any one of claims 1 or 3 to 17, in which the SERVISPHONE and / or PS are made with

the ability to automatically and / or manually enter information about the place, time and / or duration of the service and / or about another event that requires the personal presence of the customer, and (with the possibility) the formation of a database of

location of the customer at known times (personal schedule of the customer).

19. A transaction processing system comprising a self-learning system according to any one of claims 1 to 2 or claims 4 to 17, in which the SERVISPHONE and / or PS are made with

the ability to automatically and / or manually enter information about the place, time and / or duration of the service and / or about another event that requires the personal presence of the customer in his personal schedule, as well as the ability to notify the customer about the transfer of time by the contractor for the provision of the service that requires it personal presence.

20. A transaction processing system comprising a self-learning system according to any one of claims 1 to 3 or claims 5 to 17, in which the SERVISPHONE and / or PS are made with

the ability to automatically and / or manually enter information about the place, time and / or duration of the service and / or about another event that requires the personal presence of the customer in his personal schedule, as well as the ability to notify the customer about the transfer of time by the contractor for the provision of the service that requires it personal presence, and (with the possibility of) notifying and / or warning the customer about the occurrence of conflicts in his personal schedule, in particular, about the impossibility of his personal presence at the event at a certain place at a certain time if the venue of the event is unattainable given the current location of the customer, or taking into account the place and time of the previously planned

events, or it will become unattainable given the transfer of the place and / or time of the events by the performers.

21. A transaction processing system comprising a self-learning system according to any one of claims 1 to 5 or 7 to 17, in which the SERVISPHONE and / or PS are configured to statistically analyze data obtained using the SERVISPHON, and

22. A transaction processing system comprising a self-learning system according to any one of claims 1 to 6 or 8 to 17, in which the SERVISPHONE and / or PS are configured to cluster analyze data accumulated using the SERVISPHONE.

23. A transaction processing system containing a self-learning system according to any one of claims 1 to 7 or claims 9 to 17, in which clustering is carried out according to criteria selected from the group containing delays of the customer in certain places for long periods of time, the SERVISPHON passes along a certain path movements on certain days of the week, ordering certain goods and / or services on certain days of the week, ordering certain goods and / or services in a certain sequence and ordering certain goods and / or services requiring personal presence, to a specific place in the execution of a certain time sequence.

24. A transaction processing system containing a self-learning system according to any one of claims 6 to 8, in which the SERVISPHONE or PS is made in such a way that when a customer selects one of the services, he is automatically invited to choose a service from the list of services that are highly likely to relate to the same cluster as the selected service (auto-complete).

25. A transaction processing system comprising a self-learning system according to any one of Claims 1-9 or 1 1-17, in which the SERVFISFON or the PS are implemented in such a way that the services offered to the customer to choose are ordered depending on the location of the customer, predicted taking into account the results of its probable future location, determined based on cluster analysis.

26. A transaction processing system comprising a self-learning system according to any one of claims 1 to 15, in which the SERVISPHONE is further provided with a radio frequency tag with a customer identifier, the radio frequency tag being configured to read and write additional information in such a way that, in addition to the identifier, the reader has the ability read additional information and write additional information, in particular on the number of previous readings.

27. A transaction processing system comprising a self-learning system according to any one of claims 1 to 15, in which the SERVISPHONE is further provided with a radio frequency tag with a customer identifier, the radio frequency tag being configured to read and write additional information in such a way that, in addition to the identifier, the reader has the ability read additional information and record additional information, in particular on the number of previous readings; said radio frequency tag is designed in such a way that it has the ability to transmit information about reading and / or data recorded during reading to the SERVISPHONE.

28. A transaction processing system containing a self-learning system according to any one of claims 1 to 18, in which the SERVISPHONE and / or PS are configured to combine goods and / or services by the customer into groups of dependent and / or related goods and / or services.

29. The method of ordering goods and / or services through a mobile personal

a cellular subscriber’s device (service background), in which PIN code is received from the SERVISFON via open channels, authenticate the customer using the transaction processing system according to any one of paragraphs 18–28, provide the customer with access to the choice of goods and / or services and disposing of funds on a personal account, accept orders from the customer for goods and / or services, determine the customer’s route for each day of the week and / or time of day, and continuously update information about the place and / or time change the provision of services and / or the place and / or time of the provision of goods and, based on the update, form a database that includes information on the availability of goods and / or services at any time, when the customer selects the goods and / or services of interest, determine the current location of the customer, compare data on the current location of the customer and the place of the provision of services or the provision of goods and transmit to the customer information on the executors of the order, the location of which is the least distant from the current location of the customer Single and / or on the route of the selected time of day from the database.

30. The method according to p. 29, in which using the SERVISPHONE notify the user of unplanned actions of the performers.

31. The method according to p. 29, in which using the SERVISPHONE notifies the customer about the impossibility of providing services requiring a personal presence at a certain time in two different places.

32. The method according to p. 29, in which the authentication of the customer is performed on the basis of the customer’s response using the SERVISPHONE to a request for entering individual ones

selected PIN digits.

33. The method according to p. 29, in which the authentication of the customer is performed on the basis of the customer’s response using the SERVISPHONE to request the input of the difference in absolute value between the digits of an arbitrary four-digit number and the PIN code.

34. The method according to p. 29, in which the algorithm for decrypting the private key by means of the PIN code is flashed into the FPGA controller of the SERVISPHONE, and the private key of the digital signature is stored in non-volatile memory in the form suitable for decryption by the specified algorithm.

35. The method according to p. 29, in which at the time of checking the PIN code, the value of the EDS private key is placed in the SERVISPHON's volatile memory and at the same time the EDS private key is erased from the non-volatile memory.

36. The method according to p. 29, in which, after successfully entering the SERVISPHONE PIN code using the GPRS protocol, a connection is established via a closed data transfer channel with an automated transaction processing system and with a bank server via closed data transfer channels, while encryption is performed using the open infrastructure and private digital signature keys, after which they transfer to the SERVISPHONE information on the balance of customer accounts associated with the user's digital signature key from the corresponding database on the bank side.

37. The method according to p. 29, in which when performing authentication of the customer

In addition, they check the correspondence of the digital signature key to the associated IMEI of the SERVICE.

38. The method according to p. 29, in which I / O and input processing, as well as access to other functions of the SERVICE, are controlled by selecting items in the SERVICE PHONE main menu.

39. A method of preventing errors when ordering goods and / or services by means of a mobile personal mobile cellular subscriber device (SERVISPHONE), in which: accumulate data on the location of the SERVISPHONE at known times and about the place and time of the provision of services and / or provision of goods

performers, as well as with the possibility of comparing this information, accumulate data on the place and time of planned events (personal schedule), and when trying to order goods and / or services, when trying to appoint an event that requires the personal presence of the customer, and / or when changing the place and / or the time of the event, the performers inform him about the conflicts of the personal schedule.

40. The method according to p. 39, in which the collision of the personal schedule is the impossibility of the personal presence of the customer at one or more events.

41. The method according to claim 39, in which the refinement of the personal schedule is carried out by sending a request to the customer with a request to confirm whether the place where the user spends a considerable amount of time is his work place and whether the route repeated many times on workdays is the work route.