WO2011029367A1

WO2011029367A1 - Method and system for state service of customized multimedia ringing service, and customized multimedia ringing server

Info

Publication number: WO2011029367A1
Application number: PCT/CN2010/076182
Authority: WO
Inventors: 董昊
Original assignee: 中兴通讯股份有限公司
Priority date: 2009-09-08
Filing date: 2010-08-20
Publication date: 2011-03-17
Also published as: CN101646103A; CN101646103B

Abstract

The present invention discloses a method and system for state service of customized multimedia ringing service, and a customized multimedia ringing server, wherein the method includes: when the expiry time of the customized multimedia ringing service or color ring resources subscribed by a user is approaching or expires, the customized multimedia ringing server informs the user of the user's state information of the service or the expiry time information of the resources; alternatively, the customized multimedia ringing server sends the user's state information of the service or the expiry time information of the resources to the user according to the user's request for inquiring the state of the service or the expiry time of the resources. By the present invention, a user with the customized multimedia ringing service can be enabled to obtain the information such as the state and the expiry time of the service subscribed by the user, and the expiry time of the customized multimedia ringing resources subscribed by the user, perform the operations such as resuming the suspended service, re-subscribing new resources, continuing to subscribe the original service or resources according to the user's needs, and bring better service experience to the user.

Description

Multimedia CRBT service status service method, system and multimedia ring back tone server

Technical field

The present invention relates to the field of communications technologies, and in particular, to a multimedia CRBT service state service method, system, and multimedia ring back tone server.

Background technique

The traditional CRBT service is a service that is customized by the called user to provide the user with a pleasant music or a greeting instead of the ordinary ring back tone. With the development of the communication network and the improvement of the performance of the user terminal equipment, the CRBT service is expanded. During the call setup process or when the message or mail arrives, the user terminal receives and plays the audio and/or video clips preset by the counterpart user. Other multimedia resources such as text, pictures or animations, this is the multimedia ring back tone service.

After the user subscribes to the multimedia ring back tone service, the service can be used normally. At the same time, users can also suspend (hang), resume, and cancel subscriptions. On the other hand, for the purpose of charging for business use, the business often has a certain period of validity, and the user will not be able to continue using the service after the expiration of the service, unless the user pays separately. Due to the particularity of the CRBT service, the user subscribes to the multimedia ring back tone service and subscribes to one or more multimedia CRBT resources to display the personalized resource information set by the user when actually using the service. These resources are also valid for a user for copyright reasons.

Although the user subscribes to the multimedia ring back tone service, he is often not the experience of the service. For example, when a user subscribes to a CRBT, it is often the caller who calls the user to set the CRBT. Therefore, the service subscriber is generally not aware of the current status of the service (valid, suspended, invalid, etc.), the validity period, and the validity period of the multimedia ring back tone resources used.

In view of the above problems, it is necessary to provide a technical solution for enabling users to obtain relevant information about the status of the CRBT service that they subscribe to in time.

Summary of the invention

The technical problem to be solved by the present invention is to provide a multimedia color ring service status service method and system. The multimedia ring back tone server enables the multimedia ring back tone user to obtain information such as the service status of the subscription, the service validity period, and the validity period of the subscribed multimedia ring back tone resource.

In order to solve the above problem, the present invention provides a multimedia color ring service status service method, including:

The multimedia CRBT server notifies the user of the service status information or the resource validity period information of the user when the validity period of the multimedia CRBT service or the CRBT resource subscribed by the user is expired or expired.

The method further includes:

The multimedia CRBT server saves service status information and resource validity period information of the user according to the service subscription information and resource subscription information of the user;

The service status information includes an expiration date of the service, and a current status of the service: valid, suspended, or invalid. If the current status of the service is suspended, the service status information further includes the service. Pause time.

The method further includes:

And when the multimedia CRBT service suspension time exceeds a certain duration, the multimedia CRBT server notifies the user of the service suspension time or the current status of the service.

The method further includes:

The multimedia CRBT server sends the service status information or resource validity period information of the user to the user according to the service status or the resource validity period query request of the user.

The multimedia CRBT server notifies the service status information or the resource validity period information in the following manner:

SMS, MMS, instant messaging, mail or interactive voice response (IVR) or web mode. The present invention also provides a multimedia CRBT service status service system, including: a multimedia CRBT server, a transmission server, and a user terminal, where:

The multimedia CRBT server is configured to: send the service status information or resource validity period information of the user to the transmission server when the validity period of the multimedia CRBT service or the CRBT resource subscribed by the user is to be expired or expired;

The transmission server is configured to: send the service status information or resource validity period information to The user terminal;

The user terminal is configured to: receive the service status information or resource validity period information.

The multimedia CRBT server is further configured to: save service state information and resource validity period information of the user according to the service subscription information and resource subscription information of the user;

The multimedia CRBT server is further configured to: when the multimedia CRBT service suspension time exceeds a certain duration, send the service suspension time or the current status of the service to the transmission server;

The transmission server is further configured to: send the service suspension time or the current status of the service to the user terminal;

The user terminal is further configured to: receive the service suspension time or the current status of the service. The user terminal is further configured to: send a service status or a resource validity period query request to the transmission server;

The transmission server is further configured to: send the service status query request to the multimedia ring back tone server, and send the received service status information or the query result of the resource validity period to the user terminal;

The multimedia CRBT server is further configured to: send the service status information of the user or the query result of the resource validity period to the transmission server according to the service status or the resource validity period query request.

The transport server includes: a short message center, a multimedia message center, an instant message server, a mail server, or an IVR server.

The transmission server includes a multimedia CRBT portal, and is configured to: forward, to the multimedia CRBT server, a service status or resource validity period query request sent by the user terminal by using a web mode, and forward the service status of the user to the user terminal Information or resource validity information.

The invention also provides a multimedia ring back tone server, comprising: a service order information storage module, a resource order information storage module, a trigger condition setting and notification module, and an interaction module, wherein: The service order information storage module is configured to: save the service status information of the user according to the service order information of the user, where the service status information includes: a current status of the service, a service suspension time, or a service validity period;

The resource ordering information storage module is configured to: save the resource validity period information of the user according to the resource ordering information of the user;

The trigger condition setting and notification module is configured to: set and save a trigger condition, and send the service status information or the resource validity period to the interaction module after the trigger condition is met;

The interaction module is configured to: send the service status information or resource validity period to the user through a transmission server.

The multimedia ring back tone server further includes a service status query module, where:

The interaction module is further configured to: after receiving the service status or the resource validity period query request sent by the transport server, forwarding the request to the service status query module; and after receiving the query result sent by the service status query module, transmitting the query result The server sends to the user;

The service status query module is configured to: query the service order status information or the resource validity period of the user to the service order information storage module or the resource order information storage module according to the received service status or resource validity period query request. And return the query result to the interaction module.

With the above implementation, the user can automatically or actively obtain the status of the multimedia ring back tone service, the service validity period, and the resource validity period information of the subscription. After obtaining this information, the user can restore the originally suspended service, re-order new resources, renew the original service and resources according to his own needs, and bring a good business experience to the user; Promotion of business, increase the income of operators.

BRIEF abstract

FIG. 1 is a schematic block diagram of a multimedia color ring back tone service state service system according to an embodiment of the present invention; FIG. 2 is a schematic diagram of a composition of a multimedia color ring back tone server according to an embodiment of the present invention.

Preferred embodiment of the invention The basic idea of the present invention is: On the one hand, the multimedia CRBT service system can be related to the CRBT service status subscribed by the user under certain conditions, such as a long service suspension time and a service or resource expiration date expires or expires. The information is notified to the user; on the other hand, the multimedia service system provides the multimedia color ring service status information query function. If the user wants to know the current information about the current service status, the user can actively query the multimedia color ring back tone service system according to the user's The query request returns information such as its business status information and validity period to the user.

Based on the above ideas, the present invention specifically uses the following technical solutions:

The Customized Multimedia Ringing Server (CMRS) stores the user's service subscription information, including the service status (valid, suspended, invalid) information, and the service validity period information. At the same time, the user's multimedia CRBT resource subscription information (such as the resource identifier) is saved. ), and the validity period of the resource.

The CMRS sets a certain trigger condition, such as the user suspending the service for a period of time, the service subscription validity period or the resource subscription validity period will expire or expire, and the service status information notification is sent to the user when the trigger conditions are met. The notification can be by SMS, MMS, instant message, email, IVR (Interactive Voice Response), etc.

At the same time, the user can also query the service status information and validity period information of the subscription by sending a service status query request to the CMRS. The query can be by SMS, MMS, instant message, email, IVR voice, web browsing, etc. When receiving the service status query request of the user, the CMRS sends the saved service status information and the validity period of the user to the user.

In order to make the objects, technical solutions and advantages of the embodiments of the present invention more clearly, the implementation of the technical solutions of the present invention will be further described in detail below with reference to the accompanying drawings and embodiments.

As shown in FIG. 1, the multimedia color ring back tone service status information service system in the embodiment of the present invention mainly includes:

CMRS is mainly used to store and receive user query requests and information notifications.

a user terminal, configured to receive a service status notification and perform a query operation, which may be a user equipment

(User Equipment, referred to as UE) or Personal Computer (PC).

The UE is used by the user to receive the service status notification and the query operation in the following manner: a short message, a multimedia message, an instant message, and an IVR voice;

PC devices are used by users to receive service status notifications and query operations in the following ways: Interest, web mode.

The transmission server is used to notify the user of service status information, including a short message center, a multimedia message center (such as a multimedia message center), an instant message server, a mail server, an IVR server, and the like.

Users can also query the CMRS for service status information through the above transport server and CMR Portal (CMRP Portal). The CMR portal is used for users to receive and query information related to business status through the Web.

Further, as shown in FIG. 2, the present invention further provides a CMRS, which includes the following modules: a service subscription information storage module, a resource subscription information storage module, a trigger condition setting and notification module, a service status query module, and an interaction module. Among them, the role of each module is as follows:

The service order information storage module is configured to: store service state information including service status, service pause time, and service validity period information according to service subscription information of the user's multimedia CRBT service; the resource subscription information storage module is configured to: according to the user's multimedia ring back tone resource Resource order information, and save resource status information including resource ID and resource validity period;

The trigger condition setting and notification module is configured to save a trigger condition set by the user or the service system, and send the service status notification information to the interaction module after the trigger condition is met;

The service status query module is configured to query the service order information storage module and the resource order information storage module to query related information according to the service status query request forwarded by the received interaction module, and return the query result to the interaction module;

The interaction module is configured to interact with the transmission server of various modes, and forward the notification information of the CMRS and the service status query request of the user.

The multimedia CRBT service state service method in the embodiment of the present invention includes:

(A) Notification process for multimedia ring back tone service status information:

A.1 The multimedia CRBT service system (such as CMRS) stores the user's service status information according to the user's service subscription information, including: service status (valid, suspended, invalid), service suspension time, and service validity period, etc., and occurs in the service status. The service status is updated when the change is made; at the same time, the user's resource validity period information is saved according to the user's multimedia ring back tone resource subscription information, including the resource ID and the validity period of the resource;

In this embodiment, the definition of the service state information includes the following fields: Field name data type description

UserlD String (string) User ID

Business status:

ServiceState Enum (enumeration type)

"Active", "Suspend", "Inactive"

ExpireTime Date/Time Validity: Date / Time

SuspendTime Date/Time The date/time of the service suspension In this embodiment, the definition of the resource validity period information includes the following fields:

A.2 The multimedia CRBT service system periodically checks whether there is user service status information or resource status information that satisfies the trigger condition according to the preset trigger condition, and if so, extracts information (such as service status, validity period, etc.) that needs to be notified, Sending a service status notification message to the transmission server by means of a short message, a multimedia message, or an instant message;

The triggering conditions include, but are not limited to, the service/resource validity period will expire or expire. For example, when the service suspension continues for more than a certain period of time, the user may be actively notified of the current status of the service or the service suspension time.

For example, the number of days remaining in the subscription validity period of the default business or resource, and the number of business suspension days can be set by the business system. The trigger condition can also be set by the user himself. For example, the user can send a trigger condition setting request to the CMRS, and carry the ServiceSuspendDays and/or ServiceSuspendDays fields in the message body of the setting request, and the like.

In this embodiment, the definition of the trigger condition is composed of two tables, which respectively include the following fields:

Field name Data type Description

UserlD String User ID

ServiceExpireDays Integer (integer) The number of days remaining in the business subscription period

ServiceSuspendDays Integer Business Suspension Days Field name data type description

UserlD String User ID

ResourcelD String Resource ID

ServiceSuspendDays Integer Resource subscription period remaining days

A.3 The transmission server sends the above notification message to the UE or the PC, so that the user can know the service status information or the resource validity period information.

(B) The query process of the multimedia ring back tone service status information:

B.1 The user initiates a service status or resource validity period query request to the transport server through the UE or the PC;

The query method can be: SMS, MMS, instant message, mail, IVR voice, web browsing, etc. The corresponding transmission server includes: short message center, multimedia message center, instant message server, mail server, IVR server, and the like.

B.2 The transport server sends the user's query request to the CMRS;

B.3 CMRS queries the corresponding service status or resource validity period information, and sends the query result to the UE or PC used by the user through the transmission server.

The above description is only the preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and changes can be made to the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and scope of the present invention are intended to be included within the scope of the present invention.

One of ordinary skill in the art will appreciate that all or a portion of the steps above may be accomplished by a program to instruct the associated hardware, such as a read-only memory, a magnetic disk, or an optical disk. Alternatively, all or part of the steps of the above embodiments may also be implemented using one or more integrated circuits. Correspondingly, each module/unit in the above embodiment may be implemented in the form of hardware or in the form of a software function module. The invention is not limited to any specific form of combination of hardware and software.

Industrial applicability With the embodiment of the present invention, the user can automatically or actively obtain the status of the multimedia ring back tone service, the service validity period, and the resource validity period information of the subscription. After obtaining this information, the user can restore the originally suspended service, re-order new resources, renew the original service and resources according to his own needs, and bring a good business experience to the user; Promotion of business, increase the income of operators.

Claims

Claim

A multimedia color ring service status service method, comprising:

2. The method of claim 1 further comprising:

3. The method of claim 2, the method further comprising:

4. The method of claim 1, 2 or 3, the method further comprising:

5. The method of claim 1, 2 or 3, wherein

SMS, MMS, instant messaging, mail, interactive voice response or web mode.

A multimedia color ring back tone service status service system, comprising: a multimedia ring back tone server, a transmission server, and a user terminal;

The transmission server is configured to: send the service status information or resource validity period information to the user terminal; The user terminal is configured to: receive the service status information or resource validity period information.

7. The system of claim 6 wherein

8. The system of claim 7, wherein

The user terminal is further configured to: receive the service suspension time or the current status of the service.

9. The system of claim 6, 7 or 8, wherein

The user terminal is further configured to: send a service status or resource validity period query request to the transport server; the transport server is further configured to: send the service status query request to the multimedia CRBT server, and receive the received The service status information or the query result of the resource validity period is sent to the user terminal;

The multimedia CRBT server is further configured to send, according to the service status or the resource validity period query request, the service status information of the user or the query result of the resource validity period to the transmission server.

10. The system of claim 9, wherein

The transport server includes: a short message center, a multimedia message center, an instant message server, a mail server, or an interactive voice response server.

11. The system of claim 9 wherein The transmission server includes a multimedia CRBT portal, and is configured to: forward, to the multimedia CRBT server, a service status or resource validity period query request sent by the user terminal by using a web mode, and forward the service status of the user to the user terminal Information or resource validity information.

12. A multimedia ring back tone server, comprising: a service subscription information storage module, a resource subscription information storage module, a trigger condition setting and notification module, and an interaction module;

The service order information storage module is configured to: save the service status information of the user according to the service order information of the user, where the service status information includes: a current status of the service, a service suspension time, or a service validity period;

13. The multimedia color ring back tone server according to claim 12, wherein the multimedia color ring back tone server further comprises a service status query module, wherein:

The interaction module is further configured to: after receiving the service status or resource validity period query request sent by the transmission server, forwarding the request to the service status query module; and after receiving the query result sent by the service status query module, Transmitted to the user by the transmission server;