WO2009158017A3 - Methods and apparatus for quality assessment of a field service operation - Google Patents

Methods and apparatus for quality assessment of a field service operation Download PDF

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Publication number
WO2009158017A3
WO2009158017A3 PCT/US2009/003810 US2009003810W WO2009158017A3 WO 2009158017 A3 WO2009158017 A3 WO 2009158017A3 US 2009003810 W US2009003810 W US 2009003810W WO 2009158017 A3 WO2009158017 A3 WO 2009158017A3
Authority
WO
WIPO (PCT)
Prior art keywords
quality assessment
methods
service operation
locate
field service
Prior art date
Application number
PCT/US2009/003810
Other languages
French (fr)
Other versions
WO2009158017A2 (en
Inventor
Steven E. Nielsen
Curtis Chambers
Jeffrey Farr
David Pennington
Original Assignee
Certusview Technologies, Llc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US12/204,454 external-priority patent/US9659268B2/en
Application filed by Certusview Technologies, Llc filed Critical Certusview Technologies, Llc
Priority to CA2729590A priority Critical patent/CA2729590C/en
Priority to AU2009262952A priority patent/AU2009262952B9/en
Publication of WO2009158017A2 publication Critical patent/WO2009158017A2/en
Publication of WO2009158017A3 publication Critical patent/WO2009158017A3/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/08—Construction

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • General Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Marketing (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Development Economics (AREA)
  • Game Theory and Decision Science (AREA)
  • Educational Administration (AREA)
  • Health & Medical Sciences (AREA)
  • General Health & Medical Sciences (AREA)
  • Primary Health Care (AREA)
  • Data Mining & Analysis (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Stored Programmes (AREA)

Abstract

Methods, apparatus and systems for computer-aided determination of quality assessment for locate and marking operations. In one example, a quality assessment decision is solely under the discretion of a human reviewer, albeit facilitated in some respects by computer-aided display of information, and electronic record keeping and communication functions associated with the quality assessment result(s). In another example, information related to a locate and marking operation is electronically analyzed such that a quality assessment is not based solely on human discretion, but rather based at least in part on some predetermined criteria and/or metrics that facilitate an automated determination of quality assessment.
PCT/US2009/003810 2008-06-27 2009-06-26 Methods and apparatus for quality assessment of a field service operation WO2009158017A2 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
CA2729590A CA2729590C (en) 2008-06-27 2009-06-26 Methods and apparatus for quality assessment of a field service operation
AU2009262952A AU2009262952B9 (en) 2008-06-27 2009-06-26 Methods and apparatus for quality assessment of a field service operation

Applications Claiming Priority (20)

Application Number Priority Date Filing Date Title
US7625308P 2008-06-27 2008-06-27
US61/076,253 2008-06-27
US12/204,454 US9659268B2 (en) 2008-02-12 2008-09-04 Ticket approval system for and method of performing quality control in field service applications
US12/204,454 2008-09-04
US10220508P 2008-10-02 2008-10-02
US10215108P 2008-10-02 2008-10-02
US10218608P 2008-10-02 2008-10-02
US10216908P 2008-10-02 2008-10-02
US61/102,205 2008-10-02
US61/102,169 2008-10-02
US61/102,151 2008-10-02
US61/102,186 2008-10-02
US15157809P 2009-02-11 2009-02-11
US15157409P 2009-02-11 2009-02-11
US61/151,574 2009-02-11
US61/151,578 2009-02-11
US18409209P 2009-06-04 2009-06-04
US61/184,092 2009-06-04
US22049109P 2009-06-25 2009-06-25
US61/220,491 2009-06-25

Publications (2)

Publication Number Publication Date
WO2009158017A2 WO2009158017A2 (en) 2009-12-30
WO2009158017A3 true WO2009158017A3 (en) 2010-10-07

Family

ID=41445147

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2009/003810 WO2009158017A2 (en) 2008-06-27 2009-06-26 Methods and apparatus for quality assessment of a field service operation

Country Status (3)

Country Link
AU (1) AU2009262952B9 (en)
CA (1) CA2729590C (en)
WO (1) WO2009158017A2 (en)

Families Citing this family (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9659268B2 (en) 2008-02-12 2017-05-23 CertusVies Technologies, LLC Ticket approval system for and method of performing quality control in field service applications
US9473626B2 (en) 2008-06-27 2016-10-18 Certusview Technologies, Llc Apparatus and methods for evaluating a quality of a locate operation for underground utility
US20090327024A1 (en) 2008-06-27 2009-12-31 Certusview Technologies, Llc Methods and apparatus for quality assessment of a field service operation
US8612271B2 (en) 2008-10-02 2013-12-17 Certusview Technologies, Llc Methods and apparatus for analyzing locate and marking operations with respect to environmental landmarks
US9188453B2 (en) 2013-03-07 2015-11-17 Sas Institute Inc. Constrained service restoration with heuristics
US11481702B1 (en) * 2020-06-18 2022-10-25 MiView Integrated Solutions, LLC Worksite information management system
CN116958128B (en) * 2023-09-18 2023-12-26 中南大学 Medical image automatic positioning method based on deep learning

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20060085396A1 (en) * 2004-10-15 2006-04-20 Evans Scott A Ticket entry systems and methods
US20060206370A1 (en) * 2004-11-16 2006-09-14 Netspace Technology Llc. Smart work-force tool
US20060282280A1 (en) * 2004-07-29 2006-12-14 Christian Stotz Ticket and data management
US20070219722A1 (en) * 2006-03-14 2007-09-20 Sawyer Tom Y Jr System and method for collecting and updating geographical data

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20060282280A1 (en) * 2004-07-29 2006-12-14 Christian Stotz Ticket and data management
US20060085396A1 (en) * 2004-10-15 2006-04-20 Evans Scott A Ticket entry systems and methods
US20060206370A1 (en) * 2004-11-16 2006-09-14 Netspace Technology Llc. Smart work-force tool
US20070219722A1 (en) * 2006-03-14 2007-09-20 Sawyer Tom Y Jr System and method for collecting and updating geographical data

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
"Standard Operation Proedures", TETRA TECH NUS, December 2003 (2003-12-01), Retrieved from the Internet <URL:http://htl.mclinc.org/%5CWillowGroveNASAdminRecord%5CPdfs%5CFinal21345_appendA.pdf> *

Also Published As

Publication number Publication date
CA2729590C (en) 2016-01-12
AU2009262952B9 (en) 2015-02-19
WO2009158017A2 (en) 2009-12-30
CA2729590A1 (en) 2009-12-30
AU2009262952A1 (en) 2009-12-30
AU2009262952B2 (en) 2015-02-12

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