WO2007089606A3 - Performance optimization - Google Patents

Performance optimization Download PDF

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Publication number
WO2007089606A3
WO2007089606A3 PCT/US2007/002209 US2007002209W WO2007089606A3 WO 2007089606 A3 WO2007089606 A3 WO 2007089606A3 US 2007002209 W US2007002209 W US 2007002209W WO 2007089606 A3 WO2007089606 A3 WO 2007089606A3
Authority
WO
WIPO (PCT)
Prior art keywords
performance
agent
relate
achievement values
present
Prior art date
Application number
PCT/US2007/002209
Other languages
French (fr)
Other versions
WO2007089606A2 (en
Inventor
Oscar Pablo Torres
Jorge Alfredo Recalde
Bruce Sharpe
Joaquin Jares
Martin H Rosalin
Aaron W Seabaugh
Brian R James
Timothy Silvera
Trevor Norcross
Eric Buhring
Keith Pelletier
Original Assignee
Teletech Holdings Inc
Oscar Pablo Torres
Jorge Alfredo Recalde
Bruce Sharpe
Joaquin Jares
Martin H Rosalin
Aaron W Seabaugh
Brian R James
Timothy Silvera
Trevor Norcross
Eric Buhring
Keith Pelletier
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US11/556,003 external-priority patent/US20080019500A1/en
Application filed by Teletech Holdings Inc, Oscar Pablo Torres, Jorge Alfredo Recalde, Bruce Sharpe, Joaquin Jares, Martin H Rosalin, Aaron W Seabaugh, Brian R James, Timothy Silvera, Trevor Norcross, Eric Buhring, Keith Pelletier filed Critical Teletech Holdings Inc
Priority to EP07717055A priority Critical patent/EP1994495A2/en
Publication of WO2007089606A2 publication Critical patent/WO2007089606A2/en
Publication of WO2007089606A3 publication Critical patent/WO2007089606A3/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

In embodiments, the present invention relates to methods and systems for monitoring performance of employees, contractors and other agents employed to perform tasks on behalf of a company, business organization or other entity. In an embodiment, the present invention involves defining performance metrics that relate to achievement values. The achievement values are associated with defined performance levels. Performance statistics that relate to an agents performance are collected and compared to the achievement values to characterize an agent's performance within one of the performance levels. The performance level achieved by an agent and the compensation of the agent are graphically displayed, and in some embodiments used to determine compensation adjustments.
PCT/US2007/002209 2006-01-27 2007-01-26 Performance optimization WO2007089606A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
EP07717055A EP1994495A2 (en) 2006-01-27 2007-01-26 Performance optimization

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US76307006P 2006-01-27 2006-01-27
US60/763,070 2006-01-27
US11/556,003 2006-11-02
US11/556,003 US20080019500A1 (en) 2005-11-02 2006-11-02 Shared Call Center Systems and Methods (GigaPOP)

Publications (2)

Publication Number Publication Date
WO2007089606A2 WO2007089606A2 (en) 2007-08-09
WO2007089606A3 true WO2007089606A3 (en) 2007-11-15

Family

ID=38327915

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2007/002209 WO2007089606A2 (en) 2006-01-27 2007-01-26 Performance optimization

Country Status (2)

Country Link
EP (1) EP1994495A2 (en)
WO (1) WO2007089606A2 (en)

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2522713A (en) * 2014-02-04 2015-08-05 Exony Ltd Contact processing
GB2522711A (en) * 2014-02-04 2015-08-05 Exony Ltd Contact Processing
GB2524117A (en) * 2014-04-04 2015-09-16 Exony Ltd Call processing
WO2016166516A2 (en) * 2015-04-13 2016-10-20 Motivii Limited A management method and system
ES2726398A1 (en) * 2018-04-04 2019-10-04 Aymerich Caldere Joan METHOD FOR FOAM CONTROL (Machine-translation by Google Translate, not legally binding)

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20050129215A1 (en) * 2003-12-12 2005-06-16 Jane Smith Parker Payroll based on communication switch statistics
US20050216331A1 (en) * 2004-03-29 2005-09-29 United Parcel Service Of America, Inc. Computer system for monitoring actual performance to standards in real time

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20050129215A1 (en) * 2003-12-12 2005-06-16 Jane Smith Parker Payroll based on communication switch statistics
US20050216331A1 (en) * 2004-03-29 2005-09-29 United Parcel Service Of America, Inc. Computer system for monitoring actual performance to standards in real time

Also Published As

Publication number Publication date
WO2007089606A2 (en) 2007-08-09
EP1994495A2 (en) 2008-11-26

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