WO2005122098A1 - System utilising sms messages for dispensing of queuing numbers and informing of persons waiting on the number being served - Google Patents
System utilising sms messages for dispensing of queuing numbers and informing of persons waiting on the number being served Download PDFInfo
- Publication number
- WO2005122098A1 WO2005122098A1 PCT/HR2005/000004 HR2005000004W WO2005122098A1 WO 2005122098 A1 WO2005122098 A1 WO 2005122098A1 HR 2005000004 W HR2005000004 W HR 2005000004W WO 2005122098 A1 WO2005122098 A1 WO 2005122098A1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- client
- queuing
- enables
- sms
- messages
- Prior art date
Links
Classifications
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
- G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
Definitions
- the invention relates to the system that enables booking of a queuing number and obtaining information on the number being served, by SMS messages.
- International Patent Classification it is classified as Section H - Electricity; Class H 04 - Electric communication technique; Subclasses H 04 M - Telephonic communication, or H 04 J - Multiplex communication.
- the technical problem that is solved by this invention relates to a system that enables obtaining the queuing number in a waiting room and the information on the number being served from distance, by telephone text messages.
- the system reduces the time that a person is to spend in the waiting room.
- the person avoids one visit to the waiting room, saving thereby a significant amount of time.
- Reports on the queuing, received by such text messages enables the person to spend the time he or she would otherwise spend in the waiting room, in a more beneficial way.
- the information at the display is changed by the counter clerk when a client is served.
- the essence of the invention is obtaining of queuing numbers and information on the queue status by SMS messages.
- the system comprises: the main computer equipped with GSM modem (global system for mobile communications), printer, keyboard, display and counter equipment, which enable obtaining, recording, following up and sending the queuing number to the client by SMS message.
- GSM modem global system for mobile communications
- printer keyboard, display and counter equipment, which enable obtaining, recording, following up and sending the queuing number to the client by SMS message.
- the client is to have a GSM device that enables receiving and sending of SMS messages on queuing.
- Figure 1 shows the block diagram of the system providing the client with queuing number and queuing information by SMS messages.
- the system enabling reservation of a queuing number and obtaining information on the number being served, by SMS messages comprises the following main components: main computer 1 , GSM modem 2, printer 3, keyboard 4, display 5, and counter equipment 6, that enable obtaining, recording, follow up and sending of queuing numbers to clients by SMS messages.
- the client is to have a GSM device that enables receiving and sending of SMS messages on queuing. Functions of particular system components are as follows:
- Main computer 1 performs the following functions: • processes the incoming messages and prepares the outgoing messages (the SMS messages are sent and received by the GSM modem); • receives and processes signals from the keyboard; • controls the printer that prints the queuing numbers out; • defines the content of the display message; • provides the counter with the information on the person whose turn has come and who booked the queuing number by an SMS message.
- GSM modem 2 sends and receives the SMS messages. Contents of the incoming messages are entered into the main programme. The outgoing message content is defined by the main programme.
- Printer 3 prints the numbers out for the clients collecting their numbers from the console in the waiting room. It is controlled by the main computer programme.
- Keyboard 4 by which clients start the printer to print the next available queuing number out. Since the queuing number may also be ordered by SMS messages, the keyboard generated command is first processed by the main computer which, then, generates the command to the printer.
- Display 5 controlled by the main computer, informs the clients waiting in the waiting room on the number in turn.
- the display content is changed by the counter clerk every time shat serving of a client is completed.
- Counter equipment 6 depends on the counter where the invention is being applied, and is aimed to changing the number displayed and to informing the counter clerk on clients who booked their queuing number by SMS messages.
- the above described system enables booking of a queuing number in two ways:
- the client comes to the waiting room and collects his/her queuing number from the console.
- the client sends the received number by SMS to a given telephone number.
- the message is to include the queuing number obtained from the console.
- the algorithm that informs the client depends on the expected size of the queue and the average time spent for serving the clients.
- the client is issued the number 853 from the waiting-room console, and the number being served is 245.
- the system also enables the client at any moment to request and obtain information on the current queuing status: Single inquiry: when the client sends an adequate SMS message to a given number, the system automatically sends message reading: Presently served number 435 Average client time at the counter 4.00 minutes
- the system enables a client to obtain his/her queuing number by an SMS message sent from his/her mobile telephone, which avoids visiting the waiting room in order to obtain the number.
- the client is to send to a given number a message containing his/her name.
- the system automatically sends to the client an SMS message containing his/her number, as if collected from the console.
- the printer 3 in the console is instructed to skip the number sent to the client who booked the number by SMS, to avoid two persons being issued the same number.
- the client comes to the counter, in stead of showing the queuing-number slip, he/she tells the clerk his/her name, and the clerk receives the information on the client's name (sent by SMS) from the computer 1.
- the invention will be applied for dispensing of queuing numbers in waiting rooms, eliminating the need to show up in the waiting room, and for obtaining the information on the queuing status.
- the invention enables building up the system from well known elements, available tin the market, and making a durable and useful device, that can be produced economically and that includes essential improvements to the presently known similar systems.
Landscapes
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Telephonic Communication Services (AREA)
- Mobile Radio Communication Systems (AREA)
- Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
Abstract
Description
Claims
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
HR20040512A HRPK20040512B3 (en) | 2004-06-07 | 2004-06-07 | System utilising sms messages for dispensing of queuing numbers and informing of persons waiting on the number being served |
HRP20040512A | 2004-06-07 |
Publications (1)
Publication Number | Publication Date |
---|---|
WO2005122098A1 true WO2005122098A1 (en) | 2005-12-22 |
Family
ID=34960207
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/HR2005/000004 WO2005122098A1 (en) | 2004-06-07 | 2005-01-07 | System utilising sms messages for dispensing of queuing numbers and informing of persons waiting on the number being served |
Country Status (2)
Country | Link |
---|---|
HR (1) | HRPK20040512B3 (en) |
WO (1) | WO2005122098A1 (en) |
Cited By (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
ES2272173A1 (en) * | 2005-08-04 | 2007-04-16 | Salvador Romero Gordon | Electronic system for public service, comprises operator console and graphic display unit that is connected to multifunction unit, where terminal is provided, which is connected to cell |
US20120030111A1 (en) * | 2010-07-30 | 2012-02-02 | Sung-Hui Huang | Service platform utilizing an electronic paper device for financial institutions |
CN102682507A (en) * | 2011-03-07 | 2012-09-19 | 刘为民 | Queuing system and queuing method |
CN103426225A (en) * | 2013-07-19 | 2013-12-04 | 河南科技大学第一附属医院 | Bi-directional regulatory intelligent number calling system and method used in hospital ultrasound department |
FR3027179A1 (en) * | 2014-10-10 | 2016-04-15 | Nabil Khaldi | METHOD FOR DISPLAYING THE QUEUE QUEUE NUMBER VIA CONNECTED DEVICES |
CN106570973A (en) * | 2016-11-01 | 2017-04-19 | 河池学院 | Hospital registration verification robot |
CN107393108A (en) * | 2017-06-01 | 2017-11-24 | 广西昌成科技有限公司 | One kind inquiry queuing system and method |
CN109636165A (en) * | 2018-12-04 | 2019-04-16 | 浙江诺诺网络科技有限公司 | A kind of online customer service queue scheduling method of decentralization |
CN109658581A (en) * | 2019-02-19 | 2019-04-19 | 中国人民解放军陆军军医大学第附属医院 | Hospital intelligent attendance queuing system |
Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP1096431A1 (en) * | 1999-10-27 | 2001-05-02 | Sony International (Europe) GmbH | Reservation system and mobile terminal for the reservation of queuing numbers |
US20040076282A1 (en) * | 2001-03-27 | 2004-04-22 | Carl Leijonhufvud | Queue number surveillance |
EP1420370A1 (en) * | 2002-11-06 | 2004-05-19 | Mymobiletimes Ltd | Communicating data relating to a site having one or more visitor destinations |
-
2004
- 2004-06-07 HR HR20040512A patent/HRPK20040512B3/en not_active IP Right Cessation
-
2005
- 2005-01-07 WO PCT/HR2005/000004 patent/WO2005122098A1/en active Application Filing
Patent Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP1096431A1 (en) * | 1999-10-27 | 2001-05-02 | Sony International (Europe) GmbH | Reservation system and mobile terminal for the reservation of queuing numbers |
US20040076282A1 (en) * | 2001-03-27 | 2004-04-22 | Carl Leijonhufvud | Queue number surveillance |
EP1420370A1 (en) * | 2002-11-06 | 2004-05-19 | Mymobiletimes Ltd | Communicating data relating to a site having one or more visitor destinations |
Cited By (11)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
ES2272173A1 (en) * | 2005-08-04 | 2007-04-16 | Salvador Romero Gordon | Electronic system for public service, comprises operator console and graphic display unit that is connected to multifunction unit, where terminal is provided, which is connected to cell |
US20120030111A1 (en) * | 2010-07-30 | 2012-02-02 | Sung-Hui Huang | Service platform utilizing an electronic paper device for financial institutions |
CN102682507A (en) * | 2011-03-07 | 2012-09-19 | 刘为民 | Queuing system and queuing method |
CN102682507B (en) * | 2011-03-07 | 2015-09-23 | 刘为民 | Queuing system and method |
CN103426225A (en) * | 2013-07-19 | 2013-12-04 | 河南科技大学第一附属医院 | Bi-directional regulatory intelligent number calling system and method used in hospital ultrasound department |
FR3027179A1 (en) * | 2014-10-10 | 2016-04-15 | Nabil Khaldi | METHOD FOR DISPLAYING THE QUEUE QUEUE NUMBER VIA CONNECTED DEVICES |
CN106570973A (en) * | 2016-11-01 | 2017-04-19 | 河池学院 | Hospital registration verification robot |
CN107393108A (en) * | 2017-06-01 | 2017-11-24 | 广西昌成科技有限公司 | One kind inquiry queuing system and method |
CN109636165A (en) * | 2018-12-04 | 2019-04-16 | 浙江诺诺网络科技有限公司 | A kind of online customer service queue scheduling method of decentralization |
CN109636165B (en) * | 2018-12-04 | 2022-12-13 | 浙江诺诺网络科技有限公司 | Decentralized online customer service queuing scheduling method |
CN109658581A (en) * | 2019-02-19 | 2019-04-19 | 中国人民解放军陆军军医大学第附属医院 | Hospital intelligent attendance queuing system |
Also Published As
Publication number | Publication date |
---|---|
HRP20040512A2 (en) | 2006-08-31 |
HRPK20040512B3 (en) | 2007-11-30 |
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