WO2004049221A8 - Solution information for knowledge management system - Google Patents

Solution information for knowledge management system

Info

Publication number
WO2004049221A8
WO2004049221A8 PCT/IB2003/006448 IB0306448W WO2004049221A8 WO 2004049221 A8 WO2004049221 A8 WO 2004049221A8 IB 0306448 W IB0306448 W IB 0306448W WO 2004049221 A8 WO2004049221 A8 WO 2004049221A8
Authority
WO
WIPO (PCT)
Prior art keywords
management system
knowledge management
solution information
information
solution
Prior art date
Application number
PCT/IB2003/006448
Other languages
French (fr)
Other versions
WO2004049221A2 (en
Inventor
Gregory S Reid
Timothy Ringo
David P Lane
Elizabeth H Lian
Daniel C Farrell
Craig Fenton
Elise Shearing
Randy Bell
Sevasti Wong
Anthony Lingham
Audrey Forrester
William S Ives
Original Assignee
Accenture Global Services Gmbh
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US10/306,248 external-priority patent/US8275811B2/en
Priority claimed from US10/306,705 external-priority patent/US20040100493A1/en
Application filed by Accenture Global Services Gmbh filed Critical Accenture Global Services Gmbh
Priority to JP2004554863A priority Critical patent/JP5000849B2/en
Priority to EP03811847A priority patent/EP1570403A2/en
Priority to AU2003300686A priority patent/AU2003300686B2/en
Priority to CA002507619A priority patent/CA2507619A1/en
Publication of WO2004049221A2 publication Critical patent/WO2004049221A2/en
Publication of WO2004049221A8 publication Critical patent/WO2004049221A8/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
PCT/IB2003/006448 2002-11-27 2003-11-26 Solution information for knowledge management system WO2004049221A2 (en)

Priority Applications (4)

Application Number Priority Date Filing Date Title
JP2004554863A JP5000849B2 (en) 2002-11-27 2003-11-26 Solution information for knowledge management systems
EP03811847A EP1570403A2 (en) 2002-11-27 2003-11-26 Solution information for knowledge management system
AU2003300686A AU2003300686B2 (en) 2002-11-27 2003-11-26 Solution information for knowledge management system
CA002507619A CA2507619A1 (en) 2002-11-27 2003-11-26 Solution information for knowledge management system

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US10/306,248 US8275811B2 (en) 2002-11-27 2002-11-27 Communicating solution information in a knowledge management system
US10/306,705 2002-11-27
US10/306,248 2002-11-27
US10/306,705 US20040100493A1 (en) 2002-11-27 2002-11-27 Dynamically ordering solutions

Publications (2)

Publication Number Publication Date
WO2004049221A2 WO2004049221A2 (en) 2004-06-10
WO2004049221A8 true WO2004049221A8 (en) 2004-08-26

Family

ID=32396721

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IB2003/006448 WO2004049221A2 (en) 2002-11-27 2003-11-26 Solution information for knowledge management system

Country Status (5)

Country Link
EP (1) EP1570403A2 (en)
JP (2) JP5000849B2 (en)
AU (1) AU2003300686B2 (en)
CA (1) CA2507619A1 (en)
WO (1) WO2004049221A2 (en)

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7769622B2 (en) 2002-11-27 2010-08-03 Bt Group Plc System and method for capturing and publishing insight of contact center users whose performance is above a reference key performance indicator
US7418403B2 (en) 2002-11-27 2008-08-26 Bt Group Plc Content feedback in a multiple-owner content management system
US8768921B2 (en) 2011-10-20 2014-07-01 International Business Machines Corporation Computer-implemented information reuse
KR101316711B1 (en) 2012-02-17 2013-10-10 심재훈 The system which supports a on-line contact process between the users
JP7231317B2 (en) * 2016-12-21 2023-03-01 ヤフー株式会社 Estimation device, estimation method and estimation program
CN113781068A (en) * 2021-09-09 2021-12-10 平安科技（深圳）有限公司 Online problem solving method and device, electronic equipment and storage medium

Family Cites Families (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4905163A (en) * 1988-10-03 1990-02-27 Minnesota Mining & Manufacturing Company Intelligent optical navigator dynamic information presentation and navigation system
US5745895A (en) * 1994-06-21 1998-04-28 International Business Machines Corporation Method for association of heterogeneous information
US6272507B1 (en) * 1997-04-09 2001-08-07 Xerox Corporation System for ranking search results from a collection of documents using spreading activation techniques
US6012056A (en) * 1998-02-18 2000-01-04 Cisco Technology, Inc. Method and apparatus for adjusting one or more factors used to rank objects
JP3450175B2 (en) * 1998-02-19 2003-09-22 富士通株式会社 Operator response scenario system
JP3702414B2 (en) * 1999-08-11 2005-10-05 株式会社日立製作所 Information search support method, computer-readable storage medium, and information search device
JP2001273432A (en) * 2000-01-20 2001-10-05 Ok Web Inc Bulletin board system by means of computer network utilization
WO2002073331A2 (en) * 2001-02-20 2002-09-19 Semantic Edge Gmbh Natural language context-sensitive and knowledge-based interaction environment for dynamic and flexible product, service and information search and presentation applications

Also Published As

Publication number Publication date
AU2003300686B2 (en) 2007-09-20
WO2004049221A2 (en) 2004-06-10
EP1570403A2 (en) 2005-09-07
JP5000849B2 (en) 2012-08-15
JP2009134737A (en) 2009-06-18
CA2507619A1 (en) 2004-06-10
AU2003300686A1 (en) 2004-06-18
JP2006508451A (en) 2006-03-09

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