WO2004040492A1 - Information delivery service system, method, and program for executing the method - Google Patents

Information delivery service system, method, and program for executing the method Download PDF

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Publication number
WO2004040492A1
WO2004040492A1 PCT/JP2002/011219 JP0211219W WO2004040492A1 WO 2004040492 A1 WO2004040492 A1 WO 2004040492A1 JP 0211219 W JP0211219 W JP 0211219W WO 2004040492 A1 WO2004040492 A1 WO 2004040492A1
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WO
WIPO (PCT)
Prior art keywords
information
user
store
homepage
reader
Prior art date
Application number
PCT/JP2002/011219
Other languages
French (fr)
Japanese (ja)
Inventor
Hiroo Okino
Original Assignee
Hiroo Okino
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Hiroo Okino filed Critical Hiroo Okino
Priority to JP2004547984A priority Critical patent/JPWO2004040492A1/en
Priority to AU2002344598A priority patent/AU2002344598A1/en
Priority to PCT/JP2002/011219 priority patent/WO2004040492A1/en
Publication of WO2004040492A1 publication Critical patent/WO2004040492A1/en

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Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/02Marketing; Price estimation or determination; Fundraising
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90Details of database functions independent of the retrieved data types
    • G06F16/95Retrieval from the web
    • G06F16/953Querying, e.g. by the use of web search engines
    • G06F16/9537Spatial or temporal dependent retrieval, e.g. spatiotemporal queries

Definitions

  • Information distribution service system information distribution service method, program for causing computer to execute this method, recording medium recording this program
  • the present invention relates to a system and method for distributing information to a mobile terminal such as a mobile phone.
  • a mobile phone is always carried when a user goes out, and it is convenient to be able to use a mobile phone to obtain information about the current location, such as information about a store near the current location, while away from home.
  • information about the current location such as information about a store near the current location
  • it was difficult to distribute information according to the user's current location because the user's current location could not be specified unless the mobile phone had a position detection function. For this reason, even if a user goes to an area far away from home and wants to obtain information near the current location, the information distribution service that meets such demands could not be received.
  • the present invention has been made in view of the above background, and an object of the present invention is to enable distribution of information suitable for a user's current location to a mobile terminal such as a mobile phone. Disclosure of the invention
  • the present invention is a system for providing an information distribution service to a portable terminal of a user having an element capable of reading information stored therein from outside,
  • First access means for accessing, for each user, a user database in which an element ID unique to the element possessed by the user and an e-mail address of the portable terminal are recorded in association with each other;
  • the reader receives the element ID read from the element from a reader that is installed in various places such as a store street or the like and has a function of reading information stored inside the element that is held close to the element.
  • Receiving means ;
  • Extracting means for referring to the homepage database, wherein the location information extracts a URL of a homepage that matches the location of the reader that is the source of the received element ID;
  • Mail sending means for obtaining a mail address corresponding to the received element ID by referring to the user database, and sending a mail including the extracted URL to the obtained mail address as a destination.
  • an element ID read by a reader from an element held by a user is received from the reader. Then, the mail address of the user is acquired based on the received element ID, and the URL of the home page presenting information suitable for the location of the reader (that is, the current location of the user) is transmitted to the mail address. Therefore, according to the present invention, information suitable for the current location of the user can be delivered to the portable terminal carried by the user.
  • the extraction means refers to the homepage database, wherein the location information matches the location of the reader that is the source of the received element ID, and the target user condition is the received element.
  • the URL of a suitable homepage may be extracted.
  • the receiving means receives a reader ID unique to the reader which has read the element ID together with the element ID, and the extracting means, for each of the readers, a reader ID, a location and The location of the reader may be specified based on the received reader ID with reference to the table in which the person in charge responds.
  • a store receiving information including an element I of a device owned by a user who uses the store, a store ID unique to the store, and a user's usage amount from the checkout device of the store.
  • the use information receiving means, and the store ID and the use amount received by the use information receiving means are recorded in the user database as store use information of a user corresponding to the element ID received by the use information receiving means.
  • a store use information recording unit In this way, by recording the history of the user's use of the store in the user database, it is possible to obtain effective information for measuring the user's hobbies and preferences.
  • the user database records the number of points owned by each user, and stores the usage amount and the number of granted points for the store corresponding to the store ID received by the store use information receiving means. Referring to the table in which the correspondence relationship is stored, obtaining the number of assigned points corresponding to the usage amount received by the usage information receiving means; and acquiring the obtained number of assigned points in the user database. Point number updating means for updating the owned point number by adding to the recorded owned point number may be provided. In this way, in providing the point service to the user, the user's possession points can be managed in the user database.
  • the point inquiry Means for transmitting the information to the reader that is the source of the information. In this way, the number of points stored in the element owned by the user is always updated to the latest point. The number of points can be maintained.
  • a point use receiving means for receiving point usage information including the number of points used, the element ID of the user using the point, and the store ID of the store
  • Point update means for updating the number of points for the user corresponding to the element ID by subtracting the number of points used from the number of points recorded in the user database based on the received point use information
  • An update point transmitting means for transmitting the updated point number to the writer of the store corresponding to the store ID may be provided.
  • a means for recording the point use history of the user corresponding to the element ID in the user database based on the received point use information may be provided.
  • an information request receiving means for receiving an information request including an element ID of a user from an information search terminal installed at various places such as a store front or a street, and the home page database is referred to.
  • URL acquisition means for acquiring a URL of a homepage corresponding to the received information request, and acquiring a mail address corresponding to the received element ID by referring to the user database, and including the acquired URL.
  • the homepage recorded in the homepage database includes a coupon page that provides a coupon that can be used in a store, and the URL acquisition unit performs a process when the received information request is a coupon request. May obtain the URL of the coupon page.
  • the coupon usage information including the device ID of the user who has used the coupon, the number of points used, and the store ID of the store from the reader installed in the store.
  • an RF tag or a non-contact IC chip can be used as the element.
  • FIG. 1 is an overall configuration diagram of an information distribution service system ⁇ according to an embodiment of the present invention.
  • FIG. 2 is a diagram showing a configuration of data recorded in the customer database.
  • FIG. 3 is a diagram showing a configuration of data recorded in the reader database.
  • FIG. 4 is a diagram showing a configuration of data recorded in the homepage database.
  • FIG. 5 is a diagram showing a configuration of data recorded in the member store database.
  • FIG. 6 is a diagram showing the flow of processing from when a customer purchases an RF tag to when the customer registers.
  • FIG. 7 is a diagram showing a flow of processing when a customer who has completed a member registration receives an information distribution service.
  • FIG. 8 is a diagram showing the flow of processing when a customer purchases a product, eats and drinks at a member store, and acquires a point at the time of accounting.
  • FIG. 9 is a diagram showing a processing flow when a customer accesses a present page and uses a point.
  • FIG. 10 is a diagram showing the flow of processing when a customer converts a point into a monetary amount at a cash register of a member store and receives a fee discount service.
  • FIG. 11 is a diagram showing a processing flow when a customer acquires information such as a coupon using a terminal device with a touch panel.
  • FIG. 12 is a diagram showing the flow of processing when a customer uses a coupon.
  • FIG. 1 is an overall configuration diagram of an information distribution service system according to an embodiment of the present invention. It is.
  • the system according to the present embodiment provides an information distribution service according to the current position to the mobile phone 10 of each customer registered in advance as a user.
  • a customer who intends to receive information distribution to the mobile phone 10 by the system of the present embodiment obtains the RF tag 12 by purchasing it, and always attaches it to the strap of the mobile phone 10 to obtain the information. Keep it with you.
  • the RF tag 12 is an element also called a non-contact IC chip, and the information stored in it can be read out by a dedicated reader in a non-contact (or light touch) manner, and a dedicated write-in Information can be written to the inside of the RF tag 12 in a non-contact (or lightly touching) manner by the device.
  • a dedicated reader in a non-contact (or light touch) manner
  • a dedicated write-in Information can be written to the inside of the RF tag 12 in a non-contact (or lightly touching) manner by the device.
  • an element having a similar function other than the RF tag or the non-contact IC chip can be used.
  • the identification information unique to the RF tag 12 (hereinafter, referred to as tag ID) is stored, but other information may be stored in addition to the tag ID. Further, in the present embodiment, description will be made assuming that information is distributed to the mobile phone 10 of the customer. However, the present invention is not limited to this.
  • the system of the present embodiment includes a management server 20.
  • the cashier device 24, the RF tag reader 26, the terminal device 30 with a touch panel, and the like are connected to the management server 20 via a network 22 such as the Internet or a dedicated line.
  • the management server 20 may be configured by a single computer, or may be configured by a plurality of computers connected to each other.
  • the cashier device 24 is a device for accounting processing installed at an accounting cashier of a store (hereinafter, referred to as a member store) participating in the information distribution service of the present embodiment.
  • the registrar 24 collects the usage contents (purchased goods, food and drink, etc.) and the usage amount of each customer and performs the accounting process.
  • RF tag readers 26 are installed at the checkout counters of each member store, on the streets of downtown areas such as shopping streets, department stores, supermarkets, and other places.
  • the data (that is, tag ID) stored in the RF tag 12 is read.
  • the RF tag installed at the cash register of the member store is read.
  • the cashier 26 is connected to the cashier 24 so that data can be exchanged with the cashier 24.
  • the terminal device 30 with a touch panel is installed on the streets of downtown areas such as shopping streets and at various places such as the Debertosper Market. ⁇ can do.
  • the management server 20 also has a function as a WEB server that provides a member registration site and a service site for customers.
  • the member registration site is a member registration site for receiving the information distribution service provided by this system.
  • the service site is provided with a point confirmation page for confirming the number of points possessed by the customer and a present page for acquiring products using the points. You can access these pages after you have been authenticated.
  • the management server 20 is provided with a customer database 32, a reader database 34, a homepage database 36, and a member store database 38.
  • FIG. 2 shows a configuration of data recorded in the customer database 32.
  • the customer database 32 stores the tag ID, password, address, name, gender, date of birth, contact telephone number, mobile phone number for each customer who receives the information distribution service of this embodiment.
  • Phone mail address, hobby, number of points, store use history, point use history, information acquisition history, coupon use history, etc. are recorded.
  • the tag ID is the ID of the RF tag 12 owned by the customer. In the present embodiment, each customer is identified by the tag ID.
  • the number of points indicates the number of points held by the customer. As described later, when a customer purchases or eats or drinks at a member store, a point is awarded according to the usage amount, and the current number of points owned by the customer is recorded in the customer database 32. are doing.
  • the store use history is data that shows the history of customers using the merchant, and includes the merchant ID of the merchant used, purchased products and food and beverages, date of use, amount of use, and the like.
  • the point use history indicates a history of the customer using the point.
  • 'can receive services using points, such as exchanging points for desired products, and having member stores discount the fees according to the points.
  • the point use history includes such point use forms, user affiliated stores, and use dates.
  • the information acquisition history is data representing the history of the member store information and coupon information obtained by the customer requesting from the terminal device 30 with a touch panel, and the information acquisition date, the ID of the member store or coupon from which the information was obtained. Etc. are included.
  • the coupon usage history is data that shows the history of coupons acquired and actually used by the customer, and includes the coupon usage date and the merchant ID of the merchant using the coupon.
  • 'FIG. 3 shows the structure of the data recorded in the reader database 34. As shown in the figure, the reader database 34 records the ID (reader ID) and location of each RF tag reader 26.
  • FIG. 4 shows the structure of the data recorded in the homepage database 36.
  • the homepage database 36 contains information on the mobile phone homepage operated by each merchant, such as the URL, the location of the merchant, the target customer's age group, gender, hobbies, and other customer attribute conditions.
  • the member store offers coupons
  • the URL indicating the display page of the coupon is recorded.
  • the member who exists near the customer's current location and matches the attribute information such as the customer's age, gender, hobby, etc.
  • Distribute mail containing the URL of the store's homepage to the customer's mobile phone 10.
  • FIG. 5 shows a configuration of data recorded in the member store database 38.
  • the member store database 38 records a member store ID and a point conversion table for each member store.
  • the point conversion table a correspondence relationship between the amount of use and the number of points given according to the amount of use is held.
  • ⁇ Member registration> First, with reference to FIG. 6, the flow of processing from when a customer purchases an RF tag 12 to when a member is registered will be described. As shown in FIG. 6, the customer purchases the RF tag 12 at a predetermined store (S100). The RF tag 12 is attached with a sheet on which the tag ID and the membership registration e-mail address are described. The e-mail address for member registration is an address managed by the operator of the management server 20, and the e-mail sent to the address is received by the management server 20.
  • the customer sends an e-mail (registration application mail) including the tag ID from the mobile phone 10 to the e-mail address for member registration (S102).
  • the management server 20 receiving this e-mail sends the mail in which the URL of the member registration site provided in the management server 20 is written to the sender address of the registration application mail (that is, the mobile phone 10 Address) (S104).
  • the member registration screen is transmitted from the management server 20 to the mobile phone 10 (S108).
  • the member registration screen includes input fields such as address, name, gender, date of birth, occupation, contact telephone number, hobby, password, etc. Is transmitted to (S110).
  • the management server 20 stores the transmitted data in the tag included in the original registration application email.
  • the RF tag 12 is attached to the strap of the mobile phone 10. Then, when the RF tag 12 is held over the RF tag reader 26 installed at a member store, a street, or the like on the go, the RF tag reader 26 reads the tag ID from the RF tag 12 (S 2 0 0). The RF tag reader 26 that has read the tag ID transmits the tag ID to the management server 20 together with the reader ID of the RF tag reader 26 (S
  • the management server 20 refers to the customer database 32 and acquires attribute information such as the date of birth, gender, hobbies, and the like and the mail address of the customer corresponding to the transmitted tag ID (S204). With reader database 34 Then, the location of the RF tag reader 26 corresponding to the transmitted reader ID is acquired (S206). In addition, referring to the homepage database 36, the target customer condition conforms to the attribute information of the customer, and the location of the affiliated store is located near the location of the RF tag reader 26 (that is, the current location of the customer). The URL is extracted (S208). Whether or not the location of the franchise is near the customer's current location can be determined based on, for example, whether the street names are the same or adjacent.
  • a list of place names in the area to which information is distributed is recorded as a member store location, and if the customer's current location is included in the list of place names, it is determined that the customer is near the customer's current location Good. Then, a mail including the URL extracted as described above is generated and transmitted to the mail address obtained in S204 (S210). The customer can access the corresponding homepage by selecting the URL included in the above e-mail received by the mobile phone 1 ⁇ .
  • the customer simply holds the RF tag 12 attached to the strap of the mobile phone 10 over the RF tag reader 26 installed at a member store, a street, or the like.
  • Mail that includes the URL of the website of the member store that is located near the store and that meets the attribute conditions such as the customer's hobbies. Therefore, the customer can access the website of a nearby member store and browse the information simply by selecting the URL included in the email on the email display screen.
  • the information corresponding to the current location of the customer is transmitted to the mobile phone 10 having no current position detection function. Can be delivered.
  • the customer holds the RF tag 12 over the RF tag reader 26 located beside the cash register during accounting at the member store.
  • the RF tag reader 26 reads the tag ID from the held RF tag 12 (S300), and outputs the tag ID to the cashier 24 (S302).
  • the cashier 24 manages the accounting information such as the purchased product and the amount of money, together with the merchant ID of the merchant where the cashier 24 is installed and the tag ID supplied from the RF tag reader 26.
  • the data is transmitted to the server 20 (S304).
  • the management server 20 performs the following processing based on the transmitted data. First, referring to the member store database 38, a point conversion table corresponding to the member store ID is read (S306). Then, referring to the read point conversion template, the number of points corresponding to the accounting amount is obtained. Also, based on the accounting information and the merchant ID, the merchant used by the customer, the amount used, the purchased product or food and drink, and the date of use are specified (however, the date of use is the current date), and this is tagged The number of points is recorded in the customer database 32 as the store use history of the customer specified by the ID, and the number of points is updated by adding the acquired number of points to the number of registered points (S308).
  • the customer can confirm the number of points possessed by accessing the point confirmation page of the service site and entering the tag ID. That is, when the mobile phone 10 accesses the point confirmation page, the management server 120 reads the number of points corresponding to the tag ID input by the customer from the customer database 32, and determines the number of points. The screen to be displayed is transmitted to the mobile phone 10.
  • the RF tag reader 26 When the customer holds the RF tag 12 over the RF tag reader 26 installed at the member store, the RF tag reader 26 reads the tag ID from the RF tag 12 and sends it to the management server 20. Queries the number of points for the tag ID. In response to this inquiry, the management server 20 reads the corresponding number of points from the customer database 32 and returns it to the RF tag reader 26. The RF tag reader 26 displays the number of returned points on the screen. This allows the merchant to confirm the number of customer points. In addition, the customer may be able to confirm the number of points by using an RF tag reader 26 installed at a member store or a street.
  • the customer accesses the presentation page of the service site provided in the management server 20 and acquires the product. It is assumed that there are two ways: (1) convert the points into money at the cashier of the member store and receive a discount service.
  • a product selection screen for selecting a desired product is transmitted from the management server 20 to the mobile phone 10 (S4002).
  • This product selection screen includes a list of products that can be obtained for each point, a selection column for desired products, and an input column for tag ID.
  • the customer selects the desired product from the products that can be acquired within the range of the possession points and inputs the tag ID.
  • the identification information of the selected product is transmitted to the management server 20 together with the tag ID (S404).
  • the management server 20 refers to the customer database 32, reads out the number of points of the customer corresponding to the tag ID (S406), and confirms that the selected product can be acquired with the number of points. After the confirmation, the address and name of the customer are read out from the customer database 32 (S408), and are output together with the name of the selected product on a screen display or a printout (S410). . The output address and name of the customer, product name, etc. are used to deliver the product to the customer. Further, the point number is updated by subtracting the number of points corresponding to the selected product from the number of points registered in the customer database 32 (S412). Further, data including the number of points used for acquiring the product, the name of the acquired product, and the date of using the point is recorded in the customer database 32 as a point use history (S4114).
  • the source terminal for accessing the present site is not limited to the mobile phone 10, and the terminal may be accessed from another terminal such as a personal computer.
  • a customer converts a point into a monetary amount at a cash register of a member store and receives a fee discount service. If the customer wants to use the point to receive the fee discount service, the customer informs the merchant cashier at the time of accounting. As described above, the cashier checks the current number of points by holding the RF tag 12 over the RF tag reader 26 to read the tag ID (S500), and uses the number of points among them. Ask the customer if they would like to do so. Then, convert the number of points you want to use to the amount and use the converted amount Discount from the price.
  • the number of used points is transmitted to the management server 20 together with the member store ID and the tag ID (S504). Based on the information, the management server 20 updates the number of points of the customer corresponding to the tag ID in the customer database 32, and additionally records the point use history (S506).
  • a search screen for searching for information is displayed in an “initial state”.
  • the search conditions are transmitted to the management server 120 (S602).
  • the management server 20 refers to the homepage database 36 to extract homepages corresponding to the search condition (S604), and includes the name, category, location, etc. of the member store that is the operator of each homepage.
  • the list is transmitted to the terminal device 32 with a touch panel and displayed (S606).
  • the customer selects the member store for which information is desired from the above list display, or, if wishing to obtain a coupon, requests the information by selecting the coupon mark ( S608).
  • information indicating the requested merchant or coupon is transmitted to the management server 20 together with the tag ID (S610).
  • the management server 20 reads out the URL of the requested member store or coupon from the privilege information database (S612), and reads out the e-mail address corresponding to the tag ID from the customer database 32 (S614). Then, an e-mail containing the read URL is transmitted to the e-mail address (S616).
  • the management server 20 records the ID and date of the member store or coupon requested by the customer in the customer database 32 as the information acquisition history of the customer.
  • FIG. 12 shows the flow of processing when a customer requests a coupon and receives the above e-mail, and then uses that coupon.
  • the customer selects the URL included in the e-mail (S650) to display the desired member store homepage or coupon screen on the mobile phone 10 (S652).
  • the tag ID was read from the customer's RF tag 12 by the RF tag reader 26 (S6554), and this tag ID was used to indicate that the coupon was used and that the merchant
  • the ID is transmitted to the management server 20 together with the ID (S656).
  • the management server 20 records the member store ID and the statement in the customer database 32 as the customer's coupon usage history (S658).
  • the customer database 32 stores information such as the customer's affiliated store use history, point use history, information acquisition history, and coupon use history. For this reason, based on such information, it is possible to grasp the hobbies and preferences of customers and their changes, so that it is possible to provide the merchant with useful information regarding each customer's consumption behavior. .

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Abstract

Information appropriate for a user current position is delivered to a cellular terminal such as a cellular telephone. Each user has an element for reading information stored inside from outside. An information delivery system has for each user: means for accessing a user database containing an element ID inherent to the element by a user correlated to a cellular terminal mail address, and means for accessing a Web site database containing a Web site URL for each Web site correlated to location information indicating a location concerning information presented by the Web site. In stores and on streets, there are installed readers having a function to read information stored in the element located in the vicinity. The system receives an element ID read by the reader from the reader, references a Web site database, and extracts URL of a Web site having location information appropriate for the location of the reader which has transmitted the element ID received. By referencing the user database, the system acquires a mail address corresponding to the element ID received and transmits a mail containing the extracted URL to the mail address as a destination.

Description

明細書  Specification
情報配信サービスシステム、 情報配信サービス方法、 この方法をコンピュータ に実行させるためのプログラム、 このプログラムを記録した記録媒体 技術分野 Information distribution service system, information distribution service method, program for causing computer to execute this method, recording medium recording this program
本発明は携帯電話機等の携帯端末に対して情報配信を行うシステムおよび 方法に関する。 背景技術  The present invention relates to a system and method for distributing information to a mobile terminal such as a mobile phone. Background art
近年、 インターネット接続機能を有する携帯電話が普及するのに伴って、 携 帯電話機で電子メールをやりとりすることが一般的となっている。 このような 携帯電話機を用いた電子メールは、 顧客に対する広告等の情報配信にも活用さ れており、 顧客の携帯電話機へ広告メールを配信するサービスも行なわれてい る。 携帯電話機への広告メール配信によれば、 外出中の顧客にもタイムリーに 必要な広告を提示することができるため、 広告主および顧客の双方にとって大 きなメリットとなる。 また、 広告等の情報配信においては、 テキスト文面だけ ではなく、 商品画像等の画像も含めて配信できた方が顧客への訴求効果が大き い。 そこで、 携帯電話機宛に広告サイ トの U R Lを含んだメールを配信し、 こ のメールを受信したユーザが U R Lを選択することにより該当する広告サイ トへアクセスできるようなサービスも行われている。  In recent years, with the spread of mobile phones having an Internet connection function, it has become common to exchange emails with mobile phones. E-mail using such a mobile phone is also used for information distribution such as advertisements to customers, and a service for delivering advertisement mail to customers' mobile phones is also provided. Advertisement e-mail delivery to mobile phones can present the necessary advertisements to customers on the go in a timely manner, which is a great advantage for both advertisers and customers. In addition, in the distribution of information such as advertisements, it would be more effective to appeal to customers if they could deliver not only text but also images such as product images. Therefore, there is a service that distributes an email containing the URL of an advertising site to a mobile phone and allows the user who receives this email to access the corresponding advertising site by selecting the URL.
携帯電話機はユーザが外出する際も常に携帯されるものであり、外出先にお いて、 現在地の近くの店舗に関する情報など現在地近辺の情報を携帯電話機で 取得できれば便利である。 しかしながら、 従来は、 位置検出機能を持つ携帯電 話機でない限りユーザの現在地を特定できないために、 ユーザの現在地に応じ た情報を配信することは難しかった。 このため、 ユーザが自宅から離れた地域 に出かけた際に現在地近辺の情報を得たいと思っても、 そのような要望に応え るような情報配信サービスを受けることはできなかった。  A mobile phone is always carried when a user goes out, and it is convenient to be able to use a mobile phone to obtain information about the current location, such as information about a store near the current location, while away from home. However, in the past, it was difficult to distribute information according to the user's current location because the user's current location could not be specified unless the mobile phone had a position detection function. For this reason, even if a user goes to an area far away from home and wants to obtain information near the current location, the information distribution service that meets such demands could not be received.
この発明は以上のような背景を鑑みてなされたものであって、 携帯電話機等 の携帯端末に対してユーザの現在地に適合した情報を配信できるようにする ことを目的とする。 発明の開示 The present invention has been made in view of the above background, and an object of the present invention is to enable distribution of information suitable for a user's current location to a mobile terminal such as a mobile phone. Disclosure of the invention
本発明は、 内部に記憶された情報を外部から読み出し可能な素子を所持する ユーザの携帯端末へ情報配信サービスを行うシステムであって、  The present invention is a system for providing an information distribution service to a portable terminal of a user having an element capable of reading information stored therein from outside,
ユーザ毎に、 ユーザが所持する前記素子に固有の素子 I Dと、 携帯端末のメ ールァ ドレスとが対応付けて記録されたユーザデータベースにアクセスする ための第 1アクセス手段と、  First access means for accessing, for each user, a user database in which an element ID unique to the element possessed by the user and an e-mail address of the portable terminal are recorded in association with each other;
ホームページ毎に、 ホームページの U R Lと、 ホームページが提示する情報 に関連する所在地を表す所在地情報とが対応付けて記録されたホームページ データベースにアクセスするための第 2アクセス手段と、  A second access means for accessing a homepage database in which the URL of the homepage is associated with location information indicating the location related to the information presented by the homepage for each homepage,
店舗の店頭街頭等の各所に設置され、 近傍にかざされた前記素子の内部に記 憶された情報を読み出す機能を有する読取り機から、 当該読取り機が前記素子 から読取った前記素子 I Dを受信する受信手段と、  The reader receives the element ID read from the element from a reader that is installed in various places such as a store street or the like and has a function of reading information stored inside the element that is held close to the element. Receiving means;
前記ホームページデータベースを参照して、 前記所在地情報が、 前記受信し た素子 I Dの送信元である前記読取り機の所在地に適合するホームページの U R Lを抽出する抽出手段と、  Extracting means for referring to the homepage database, wherein the location information extracts a URL of a homepage that matches the location of the reader that is the source of the received element ID;
前記ユーザデータベースを参照して前記受信した素子 I Dに対応するメー ルァ ドレスを取得し、該取得したメールァドレスを宛先として前記抽出した U R Lを含んだメールを送信するメール送信手段と、 を備える。  Mail sending means for obtaining a mail address corresponding to the received element ID by referring to the user database, and sending a mail including the extracted URL to the obtained mail address as a destination.
本発明によれば、 ユーザが所持する素子から読取り機で読取られた素子 I D を、 当該読取り機から受信する。 そして、 受信した素子 I Dに基づいてユーザ のメールアドレスを取得し、 そのメールア ドレス宛に、 読取り機の所在地 (す なわち、 ユーザの現在地) に適合した情報を提示するホームページの U R Lを 送信する。 したがって、本発明によれば、ユーザが所持する携帯端末に対して、 ユーザの現在地に適合した情報を配信することができる。  According to the present invention, an element ID read by a reader from an element held by a user is received from the reader. Then, the mail address of the user is acquired based on the received element ID, and the URL of the home page presenting information suitable for the location of the reader (that is, the current location of the user) is transmitted to the mail address. Therefore, according to the present invention, information suitable for the current location of the user can be delivered to the portable terminal carried by the user.
また、 本発明において、 前記ユーザデータベースには、 各ユーザの属性情報 が更に記録されており、 前記ホームページデータベースには、 各ホームページ が対象とするユーザの属性に関する対象ユーザ条件が更に記録されており、 前 記抽出手段は、前記ホームページデータベースを参照して、前記所在地情報が、 前記受信した素子 I Dの送信元である前記読取り機の所在地に適合し、 かつ、 前記対象ユーザ条件が、 前記受信した素子 I Dに該当するユーザの属性情報に 適合するホームページの U R Lを抽出することとしてもよい。 このようにすれ ば、 ユーザの携帯端末に対して、 ユーザの現在地に適合し、 かつ、 ユーザの性 別、 年齢、 趣味等の属性に適合した情報を配信することができる。 In the present invention, in the user database, attribute information of each user is further recorded, and in the homepage database, target user conditions relating to an attribute of a user targeted by each homepage are further recorded, The extraction means refers to the homepage database, wherein the location information matches the location of the reader that is the source of the received element ID, and the target user condition is the received element. In the attribute information of the user corresponding to the ID The URL of a suitable homepage may be extracted. By doing so, it is possible to distribute information suitable for the user's current location and for attributes such as the user's sex, age, and hobbies to the user's portable terminal.
また、 本発明において、 前記受信手段は、 前記素子 I Dと共に当該素子 I D 読取った読取り機に固有の読取り機 I Dを受信し、 前記抽出手段は、 前記読 取り機の夫々について読取り機 I Dと所在地との対応 |¾係が記録されたテー ブルを参照して、前記受信した読取り機 I Dに基づいて当該読取り機の所在地 を特定することとしてもよい。 '  Further, in the present invention, the receiving means receives a reader ID unique to the reader which has read the element ID together with the element ID, and the extracting means, for each of the readers, a reader ID, a location and The location of the reader may be specified based on the received reader ID with reference to the table in which the person in charge responds. '
また、 本発明において、 店舗の会計レジ装置から、 当該店舗を利用したユー ザが所持する素子の素子 Iひ、 当該店舗に固有の店舗 I D、 および、 ユーザの 利用金額を含む情報を受信する店舗利用情報受信手段と、 前記利用情報受信手 段が受信した店舗 I Dおよび利用金額を、 前記利用情報受信手段が受信した素 . '子 I Dに該当するユーザの店舗利用情報として前記ユーザデータベースに記 録する店舗利用情報記録手段とを備えることとしてもよい。 このようにすれば、 ユーザが店舗を利用した履歴をユーザデータベースに記録することで、 ユーザ の趣味趣向を量るうえで有効な情報を得ることができる。  Further, in the present invention, a store receiving information including an element I of a device owned by a user who uses the store, a store ID unique to the store, and a user's usage amount from the checkout device of the store. The use information receiving means, and the store ID and the use amount received by the use information receiving means are recorded in the user database as store use information of a user corresponding to the element ID received by the use information receiving means. And a store use information recording unit. In this way, by recording the history of the user's use of the store in the user database, it is possible to obtain effective information for measuring the user's hobbies and preferences.
また、 本発明において、 前記ユーザデータベースには、 各ユーザの所有ボイ ント数が記録されており、 前記店舗利用情報受信手段が受信した店舗 I Dに該 当する店舗について利用金額と付与ボイント数との対応関係が格納されたテ 一ブルを参照して、 前記利用情報受信手段が受信した利用金額に対応する付与 ボイント数を取得するボイント数取得手段と、 前記取得した付与ボイント数を 前記ユーザデータベースに記録された所有ボイント数に加えることにより当 該所有ボイント数を更新するボイント数更新手段とを備えることとしてもよ レ、。 このようにすれば、 ユーザにポイントサービスを提供するにあたり、 ユー ザデータベースにてユーザの所有ボイントを管理することができる。  Further, in the present invention, the user database records the number of points owned by each user, and stores the usage amount and the number of granted points for the store corresponding to the store ID received by the store use information receiving means. Referring to the table in which the correspondence relationship is stored, obtaining the number of assigned points corresponding to the usage amount received by the usage information receiving means; and acquiring the obtained number of assigned points in the user database. Point number updating means for updating the owned point number by adding to the recorded owned point number may be provided. In this way, in providing the point service to the user, the user's possession points can be managed in the user database.
この場合、 前記読み取り機から、 素子 I Dを含んだポイント問合せ情報を受 信する手段と、 該受信したボイント問合せ情報に含まれる素子 I Dに該当する 所有ボイント数を前記データベースから読み出して、 前記ポイント問合せ情報 の送信元である読み取り機へ送信する手段とを備えること,としてもよい。 この ようにすれば、 ユーザが所持する素子に記憶されたボイント数を常に最新のポ イント数に維持することができる。 In this case, means for receiving the point inquiry information including the element ID from the reader, and reading the number of owned points corresponding to the element ID included in the received point inquiry information from the database, the point inquiry Means for transmitting the information to the reader that is the source of the information. In this way, the number of points stored in the element owned by the user is always updated to the latest point. The number of points can be maintained.
また、 前記ポイントが利用された店舗の端末から、 利用されたポイント数、 ボイントを利用したユーザの素子' I D、 および当該店舗の店舗 I Dを含むボイ ント利用情報を受信するボイント利用受信手段と、 該受信したポイント利用情 報に基づき、 前記素子 I Dに該当するユーザについて、 前記ユーザデータべ一 スに記録されたボイント数から利用ボイント数を減じることにより当該ボイ ント数を更新するポイント更新手段と、 前記更新後のポイント数を、 前記店舗 I Dに該当する店舗の前記書込み機に送信する更新ボイン ト送信手段とを備 えることとしてもよい。 このようにすれば、 ポイントサービスが利用された場 合に、 その利用ポイント数をユーザデータベースに記録されたポイント数から 減じて更新することができる。 また、 更新後のポイント数を書込み機に送信す ることで、 素子に記憶されたボイント数も更新することができる。  In addition, from a terminal of the store where the points have been used, a point use receiving means for receiving point usage information including the number of points used, the element ID of the user using the point, and the store ID of the store, Point update means for updating the number of points for the user corresponding to the element ID by subtracting the number of points used from the number of points recorded in the user database based on the received point use information; An update point transmitting means for transmitting the updated point number to the writer of the store corresponding to the store ID may be provided. In this way, when the point service is used, the number of points used can be updated by subtracting it from the number of points recorded in the user database. Also, by transmitting the updated point number to the writer, the number of points stored in the element can be updated.
この場合、 前記受信したポイント利用情報に基づいて、 前記素子 I Dに該当 するユーザのボイント利用履歴を前記ユーザデータベースに記録する手段を 備えることとしてもよい。  In this case, a means for recording the point use history of the user corresponding to the element ID in the user database based on the received point use information may be provided.
また、 本発明において、 店舗の店頭や街頭等の各所に設置された情報検索端 末から、 ユーザの素子 I Dを含んだ情報要求を受信する情報要求受信手段と、 前記ホ一ムページデータベースを参照して、 前記受信した情報要求に該当する ホームページの U R Lを取得する U R L取得手段と、 前記ユーザデータベース を参照して前記受信した素子 I Dに対応するメールア ドレスを取得し、 前記取 得した U R Lを含んだメールを、 前記取得したメールァドレスを宛先として送 信する手段とを備えることとしてもよい。  Further, in the present invention, an information request receiving means for receiving an information request including an element ID of a user from an information search terminal installed at various places such as a store front or a street, and the home page database is referred to. URL acquisition means for acquiring a URL of a homepage corresponding to the received information request, and acquiring a mail address corresponding to the received element ID by referring to the user database, and including the acquired URL. Means for transmitting a mail with the obtained mail address as a destination.
この場合、 前記ホームページデータベースに記録されたホームページには、 店舗で利用可能なクーポンを提供するクーポンページが含まれており、 前記 U R L取得手段は、 前記受信した情報要求がクーポンの要求である場合には、 当 該クーポンページの U R Lを取得することとしてもよい。  In this case, the homepage recorded in the homepage database includes a coupon page that provides a coupon that can be used in a store, and the URL acquisition unit performs a process when the received information request is a coupon request. May obtain the URL of the coupon page.
さらに、 前記クーポンが店舗で利用された場合に、 当該店舗に設置された前 記読取り機から当該クーポンを利用したユーザの素子 I D、 利用ボイント数、 および、 当該店舗の店舗 I Dを含むクーポン利用情報を受信する手段と、 前記 受信したクーポン利用情報に基づいて、 前記素子 I Dに該当するユーザについ てのクーポン利用履歴を前記ユーザデータベースに記録する手段とを備える こととしてもよい。 Further, when the coupon is used in a store, the coupon usage information including the device ID of the user who has used the coupon, the number of points used, and the store ID of the store from the reader installed in the store. Means for receiving a user corresponding to the element ID based on the received coupon usage information. Means for recording all coupon usage histories in the user database.
なお、 本発明において、 前記素子として、 例えば、 R Fタグないし非接触 I Cチップを用いることができる。 図面の簡単な説明  In the present invention, for example, an RF tag or a non-contact IC chip can be used as the element. BRIEF DESCRIPTION OF THE FIGURES
図 1は、 本発明の一実施形態である情報配信サービスシステム φ全体構成図 である。  FIG. 1 is an overall configuration diagram of an information distribution service system φ according to an embodiment of the present invention.
図 2は、 顧客データベースに記録されたデータの構成を示す図である。  FIG. 2 is a diagram showing a configuration of data recorded in the customer database.
図 3は、 読取り機データベースに記録されたデータの構成を示す図である。 図 4は、 ホームページデータベースに記録されたデータの構成を示す図であ る。  FIG. 3 is a diagram showing a configuration of data recorded in the reader database. FIG. 4 is a diagram showing a configuration of data recorded in the homepage database.
図 5は、 加盟店データベースに記録されたデータの構成を示す図である。 図 6は、 顧客が R Fタグを購入してから、 会員登録するまでの処理の流れを 示す図である。  FIG. 5 is a diagram showing a configuration of data recorded in the member store database. FIG. 6 is a diagram showing the flow of processing from when a customer purchases an RF tag to when the customer registers.
図 7は、 会員登録を済ませた顧客が情報配信サービスを受ける場合の処理の 流れを示す図である。  FIG. 7 is a diagram showing a flow of processing when a customer who has completed a member registration receives an information distribution service.
図 8は、顧客が加盟店で商品購入や飲食等をして会計時にボイントを取得す る場合の処理の流れを示す図である。  FIG. 8 is a diagram showing the flow of processing when a customer purchases a product, eats and drinks at a member store, and acquires a point at the time of accounting.
図 9は、顧客がプレゼントページにアクセスしてポィントを利用する場合の 処理の流れを示す図である。  FIG. 9 is a diagram showing a processing flow when a customer accesses a present page and uses a point.
図 1 0は、顧客が加盟店のレジでボイントを金額に換算して料金割引サービ スを受ける場合の処理の流れを示す図である。  FIG. 10 is a diagram showing the flow of processing when a customer converts a point into a monetary amount at a cash register of a member store and receives a fee discount service.
図 1 1は、顧客がタツチパネル付き端末装置を利用してクーポン等の情報を 取得する場合の処理の流れを示す図である。  FIG. 11 is a diagram showing a processing flow when a customer acquires information such as a coupon using a terminal device with a touch panel.
図 1 2は、 顧客がクーポンを利用する場合の処理の流れを示す図である。 発明を実施するための最良の形態  FIG. 12 is a diagram showing the flow of processing when a customer uses a coupon. BEST MODE FOR CARRYING OUT THE INVENTION
くシステム構成 > System configuration>
図 1は、本発明の一実施形態である情報配信サービスシステムの全体構成図 である。 本実施形態のシステムは、 ユーザである予め登録された各顧客の携帯 電話機 1 0に対して、その現在位置に応じた情報の配信サービスを提供するも のである。本実施形態のシステムにより携帯電話機 1 0への情報配信を受けよ うとする顧客は、 R Fタグ 1 2を購入する等して入手し、携帯電話機 1 0のス トラップに取り付けること等により常に携帯電話機 1 0と共に持ち歩くよう にしておく。 R Fタグ 1 2は、 非接触 I Cチップとも呼ばれる素子であり、 そ の内部に記憶された情報を専用の読取り機により非接触(または軽く触れるだ け) で読み出すことができ、 また、 専用の書込み機により R Fタグ 1 2の内部 に非接触(または軽く触れるだけ) で情報を書き込むことができるようになつ ている。 ただし、 R Fタグないし非接触 I Cチップ以外の同様の機能を有する 素子を用いることもできる。 FIG. 1 is an overall configuration diagram of an information distribution service system according to an embodiment of the present invention. It is. The system according to the present embodiment provides an information distribution service according to the current position to the mobile phone 10 of each customer registered in advance as a user. A customer who intends to receive information distribution to the mobile phone 10 by the system of the present embodiment obtains the RF tag 12 by purchasing it, and always attaches it to the strap of the mobile phone 10 to obtain the information. Keep it with you. The RF tag 12 is an element also called a non-contact IC chip, and the information stored in it can be read out by a dedicated reader in a non-contact (or light touch) manner, and a dedicated write-in Information can be written to the inside of the RF tag 12 in a non-contact (or lightly touching) manner by the device. However, an element having a similar function other than the RF tag or the non-contact IC chip can be used.
本実施形態では、 R Fタグ 1 2に固有の識別情報 (以下、 タグ I Dという) を記憶させているが、タグ I Dに加えてそれ以外の情報を記憶させるようにし てもよい。 また、 本実施形態では、 顧客の携帯電話機 1 0に情報配信を行うも のとして説明するが、 これに限らず、例えば P D A等の携帯電話機以外の携帯 端末へ情報配信を行うこととしてもよい。  In the present embodiment, the identification information unique to the RF tag 12 (hereinafter, referred to as tag ID) is stored, but other information may be stored in addition to the tag ID. Further, in the present embodiment, description will be made assuming that information is distributed to the mobile phone 10 of the customer. However, the present invention is not limited to this.
図 1に示す如く、本実施形態のシステムは、管理サーバー 2 0を備えている。 管理サーバー 2 0には、ィンターネットあるいは専用回線等のネットワーク 2 2を介して、 レジ装置 2 4、 R Fタグ読取り機 2 6、 およびタツチパネル付き 端末装置 3 0等が接続されている。 なお、管理サーバー 2 0は単一のコンビュ ータで構成されてもよいし、 あるいは、相互に接続された複数のコンピュータ により構成されてもよい。  As shown in FIG. 1, the system of the present embodiment includes a management server 20. The cashier device 24, the RF tag reader 26, the terminal device 30 with a touch panel, and the like are connected to the management server 20 via a network 22 such as the Internet or a dedicated line. The management server 20 may be configured by a single computer, or may be configured by a plurality of computers connected to each other.
レジ装置 2 4は、 本実施形態の情報配信サービスに加盟する店舗 (以下、 加 盟店という) の会計レジに設置された会計処理用の装置である。 すなわち、 レ ジ装置 2 4は各顧客の利用内容 (購入商品や飲食物等) および利用金額を集計 して会計処理を行う。  The cashier device 24 is a device for accounting processing installed at an accounting cashier of a store (hereinafter, referred to as a member store) participating in the information distribution service of the present embodiment. In other words, the registrar 24 collects the usage contents (purchased goods, food and drink, etc.) and the usage amount of each customer and performs the accounting process.
R Fタグ読取り機 2 6は、各加盟店の会計レジや、商店街など繁華街の街頭、 デパートゃスーパーマーケット等の各所に設置されており、近傍に R Fタグ 1 RF tag readers 26 are installed at the checkout counters of each member store, on the streets of downtown areas such as shopping streets, department stores, supermarkets, and other places.
2がかざされると、その R Fタグ 1 2に記憶されたデ一タ(すなわちタグ I D ) の読み出す機能を有する。 なお、加盟店の会計レジに設置された R Fタグ読取 り機 2 6はレジ装置 2 4に接続されて、レジ装置 2 4との間でデータの授受を 行えるようになつている。 When the tag 2 is held over, the data (that is, tag ID) stored in the RF tag 12 is read. The RF tag installed at the cash register of the member store is read The cashier 26 is connected to the cashier 24 so that data can be exchanged with the cashier 24.
タツチパネル付き端末装置 3 0は、商店街など繁華街の街頭、デバートゃス 一パーマーケット等の各所に設置されており、ユーザがタツチパネル上で店舗 情報や特典 (クーポン) 等の情報検索および情報要汆を行うことができる。 なお、管理サーバー 2 0は、会員登録サイ トおよび顧客向けのサービスサイ トを提供する W E Bサーバーとしての機能も有している。 会員登録サイ トは、 本システムによる情報配信サービスを受けるための会員登録用のサイ トであ る。 また、 サービスサイ トには、 顧客が所持するポイント数を確認するための ボイント確認ページやボイントを利用して商品を取得するためのプレゼント ページ等が設けられており、顧客はタグ I Dおよびパスヮードによる認証を受 けたうえでこれらのページにアクセスすることができる。  The terminal device 30 with a touch panel is installed on the streets of downtown areas such as shopping streets and at various places such as the Debertosper Market.汆 can do. The management server 20 also has a function as a WEB server that provides a member registration site and a service site for customers. The member registration site is a member registration site for receiving the information distribution service provided by this system. In addition, the service site is provided with a point confirmation page for confirming the number of points possessed by the customer and a present page for acquiring products using the points. You can access these pages after you have been authenticated.
<データベース構成〉 <Database configuration>
管理サーバー 2 0には、顧客データベース 3 2、読取り機データベース 3 4、 ホームページデータベース 3 6、 および、加盟店データベース 3 8が設けられ ている。  The management server 20 is provided with a customer database 32, a reader database 34, a homepage database 36, and a member store database 38.
図 2は、顧客データベース 3 2に記録されたデータの構成を示す。 同図に示 す如く、顧客データベース 3 2には、本実施形態の情報配信サービスの提供を 受ける各顧客について、 タグ I D、 パスヮード、住所、氏名、性別、生年月日、 連絡先電話番号、携帯電話メールァ ドレス、趣味、ボイント数、店舗利用履歴、 ポイント利用履歴、 情報取得履歴、 クーポン利用履歴等が記録される。  FIG. 2 shows a configuration of data recorded in the customer database 32. As shown in the figure, the customer database 32 stores the tag ID, password, address, name, gender, date of birth, contact telephone number, mobile phone number for each customer who receives the information distribution service of this embodiment. Phone mail address, hobby, number of points, store use history, point use history, information acquisition history, coupon use history, etc. are recorded.
タグ I Dは、 顧客が所有する R Fタグ 1 2の I Dである。 本実施形態では、 このタグ I Dにより各顧客を識別するようにしている。  The tag ID is the ID of the RF tag 12 owned by the customer. In the present embodiment, each customer is identified by the tag ID.
ボイント数は、 顧客が保有するボイント数を表す。 後述するように、 顧客が 加盟店で商品購入や飲食等を行うと、その利用金額に応じてボイントが付与さ れるようになっており、顧客の現在の所有ポィント数を顧客データベース 3 2 に記録している。  The number of points indicates the number of points held by the customer. As described later, when a customer purchases or eats or drinks at a member store, a point is awarded according to the usage amount, and the current number of points owned by the customer is recorded in the customer database 32. are doing.
店舗利用履歴は、顧客が加盟店を利用した履歴を表すデータであり、利用し た加盟店の加盟店 I D、 購入商品や飲食物、利用日付、 利用金額等が含まれて いる。 ボイント利用履歴は、顧客がボイントを利用した履歴を表す。 後述するよう に、本実施形態で'はボイントを希望の商品に交換したり、加盟店にてボイント に応じて料金を割り引いてもらうなど、ポイントを利用したサービスを受けら れるようになっており'、 ボイント利用履歴には、 このようなボイントの利用形 態、 利用加盟店、 利用日付等が含まれている。 The store use history is data that shows the history of customers using the merchant, and includes the merchant ID of the merchant used, purchased products and food and beverages, date of use, amount of use, and the like. The point use history indicates a history of the customer using the point. As will be described later, in this embodiment, 'can receive services using points, such as exchanging points for desired products, and having member stores discount the fees according to the points. ', The point use history includes such point use forms, user affiliated stores, and use dates.
情報取得履歴は、顧客がタツチパネル付き端末装置 3 0から要求して取得し た加盟店情報やクーポン情報の履歴を表すデータであり、情報の取得日付、情 報を取得した加盟店またはクーポンの I D等が含まれている。  The information acquisition history is data representing the history of the member store information and coupon information obtained by the customer requesting from the terminal device 30 with a touch panel, and the information acquisition date, the ID of the member store or coupon from which the information was obtained. Etc. are included.
クーポン利用履歴は、顧客が取得して実際に利用したクーポンの履歴を表す データであり、 クーポンを利用した.日付、 クーポンを利用した加盟店の加盟店 I D等が含まれている。 ' 図 3は、読取り機データベース 3 4に記録されたデータの構成を示す。 同図 に示す如く、読取り機データベース 3 4には、各 R Fタグ読取り機 2 6の I D (読取り機 I D ) および所在地等が記録されている。  The coupon usage history is data that shows the history of coupons acquired and actually used by the customer, and includes the coupon usage date and the merchant ID of the merchant using the coupon. 'FIG. 3 shows the structure of the data recorded in the reader database 34. As shown in the figure, the reader database 34 records the ID (reader ID) and location of each RF tag reader 26.
図 4は、 ホームページデータベース 3 6に記録されたデータの構成を示す。 同図に示す如く、 ホームページデータベース 3 6には、各加盟店が運営する携 帯電話向けホームページについて、 U R L、 加盟店の所在地、 対象顧客の年齢 層、 性別、 趣味等の顧客属性条件、 および、 当該加盟店がクーポンを提供する 場合にはそのクーポンの表示ページを表す U R L等が記録されている。後述す るように、本実施形態では、上記の加盟店所在地および顧客属性条件を参照し て、 顧客の現在地近辺に存在し、 かつ、 顧客の年齢、 性別、 趣味等の属性情報 に適合した加盟店のホームページの U R Lを含んだメールを顧客の携帯電話 機 1 0宛に配信する。  FIG. 4 shows the structure of the data recorded in the homepage database 36. As shown in the figure, the homepage database 36 contains information on the mobile phone homepage operated by each merchant, such as the URL, the location of the merchant, the target customer's age group, gender, hobbies, and other customer attribute conditions. When the member store offers coupons, the URL indicating the display page of the coupon is recorded. As will be described later, in the present embodiment, referring to the above-mentioned member store location and customer attribute conditions, the member who exists near the customer's current location and matches the attribute information such as the customer's age, gender, hobby, etc. Distribute mail containing the URL of the store's homepage to the customer's mobile phone 10.
図 5は、加盟店データベース 3 8に記録されたデータの構成を示す。 同図に 示す如く、加盟店データベース 3 8には、各加盟店について加盟店 I Dおよび ボイント換算テーブルが記録されている。 ボイント換算テーブルには、利用金 額と、その利用金額に応じて付与されるボイント数との対応関係が保持されて いる。  FIG. 5 shows a configuration of data recorded in the member store database 38. As shown in the figure, the member store database 38 records a member store ID and a point conversion table for each member store. In the point conversion table, a correspondence relationship between the amount of use and the number of points given according to the amount of use is held.
以下、 本実施形態において行われる処理の内容について説明する。  Hereinafter, the contents of the processing performed in the present embodiment will be described.
<会員登録〉 先ず、 図 6を参照して、 顧客が R Fタグ 1 2を購入してから、 会員登録を行 うまでの処理の流れを説明する。 図 6に示す如く、 顧客は、 所定の販売店にて R Fタグ 1 2を購入する ( S 1 0 0 ) 。 R Fタグ 1 2には、 そのタグ I Dおよ び会員登録用メールァドレスが記載された用紙が添付されている。会員登録用 メールァ ドレスは、管理サーバー 2 0の運営者が管理するァドレスであり、 当 該ァドレス宛に送信されたメールは管理サーバー 2 0により受信される。 <Member registration> First, with reference to FIG. 6, the flow of processing from when a customer purchases an RF tag 12 to when a member is registered will be described. As shown in FIG. 6, the customer purchases the RF tag 12 at a predetermined store (S100). The RF tag 12 is attached with a sheet on which the tag ID and the membership registration e-mail address are described. The e-mail address for member registration is an address managed by the operator of the management server 20, and the e-mail sent to the address is received by the management server 20.
顧客は、 携帯電話機 1 0から、 タグ I Dを含んだ電子メール (登録申込メー ル) を会員登録用メールア ドレス宛に送信する (S 1 0 2 ) 。 この電子メール を受信した管理サーバー 2 0は、管理サーバー 2 0内に設けられた会員登録サ イ トの U R Lを書き込んだメールを、 当該登録申込メールの送信元ア ドレス (つまり携帯電話機 1 0のァ ドレス) 宛に返信する (S 1 0 4 ) 。 顧客が返信 メールに含まれる U R Lを選択して会員登録サイ トへアクセスすると(S 1 0 6 ) 、 管理サーバー 2 0から携帯電話機 1 0へ会員登録画面が送信される (S 1 0 8 ) 。 会員登録画面には、 住所、 氏名、 性別、 生年月 、 職業、 連絡先電 話番号、 趣味、 パスワード等の入力欄が含まれており、 これらの各入力欄への 入力データは管理サーバー 2 0へ送信される (S 1 1 0 ) 。 管理サーバー 2 0 は送信されてきたこれらのデータを、元の登録申込メールに含まれていたタグ The customer sends an e-mail (registration application mail) including the tag ID from the mobile phone 10 to the e-mail address for member registration (S102). The management server 20 receiving this e-mail sends the mail in which the URL of the member registration site provided in the management server 20 is written to the sender address of the registration application mail (that is, the mobile phone 10 Address) (S104). When the customer selects the URL included in the reply mail and accesses the member registration site (S106), the member registration screen is transmitted from the management server 20 to the mobile phone 10 (S108). The member registration screen includes input fields such as address, name, gender, date of birth, occupation, contact telephone number, hobby, password, etc. Is transmitted to (S110). The management server 20 stores the transmitted data in the tag included in the original registration application email.
1 Dおよび携帯電話機 1 0のメールァ ドレスと共に顧客データベース 3 2に 登録する (S 1 1 2 ) 。 以上で、 顧客の会員登録が完了する。 It registers in the customer database 32 together with the email address of 1D and the mobile phone 10 (S112). This completes the customer membership registration.
<情報配信 > <Information distribution>
次に、 図 7を参照して、会員登録を済ませた顧客が情報配信サービスを受け る場合の処理の流れについて説明する。 会員登録を済ませた顧客は、 R Fタグ 1 2を携帯電話機 1 0のストラップ等に取り付ける。 そして、外出先の加盟店 店頭や街頭等に設置された R Fタグ読取り機 2 6に R Fタグ 1 2をかざすと、 R Fタグ読取り機 2 6は当該 R Fタグ 1 2からタグ I Dを読み取る (S 2 0 0 ) 。 タグ I Dを読み取った R Fタグ読取り機 2 6は、 そのタグ I Dを当該 R Fタグ読取り機 2 6の読取り機 I Dと共に、管理サーバー 2 0へ送信する (S Next, with reference to FIG. 7, a description will be given of the flow of processing when a customer who has completed member registration receives an information distribution service. After completing the membership registration, the RF tag 12 is attached to the strap of the mobile phone 10. Then, when the RF tag 12 is held over the RF tag reader 26 installed at a member store, a street, or the like on the go, the RF tag reader 26 reads the tag ID from the RF tag 12 (S 2 0 0). The RF tag reader 26 that has read the tag ID transmits the tag ID to the management server 20 together with the reader ID of the RF tag reader 26 (S
2 0 2 ) 。 管理サーバー 2 0は、 顧客データベース 3 2を参照して、 送信され てきたタグ I Dに該当する顧客の生年月日、性別、趣味等の属性情報およびメ ールァ ドレスを取得する (S 2 0 4 ) と共に、 読取り機データベース 3 4を参 照して、送信されてきた読取り機 I Dに該当する R Fタグ読取り機 2 6の所在 地を取得する( S 2 0 6 )。また、ホームページデータベース 3 6を参照して、 対象顧客条件が顧客の属性情報に適合し、 かつ、加盟店所在地が R Fタグ読取 り機 2 6の所在地(つまり顧客の現在地) の近辺であるホームページの U R L を抽出する (S 2 0 8 ) 。 なお、 加盟店所在地が顧客の現在地の近辺であるか どうかは、例えば、 町名が同一でありまたは隣接する町名であるか等に基づい て判断できる。 あるいは、 加盟店所在地として、 情報配信の対象となる地域の 地名のリス トを記録しておき、顧客の現在地がその地名リス トに含まれる場合 に、 顧客現在地の近辺であると判断してもよい。 そして、 上記のように抽出し た U R Lを含んだメールを生成して、 S 2 0 4 .で取得したメールァドレス宛に 送信する (S 2 1 0 ) 。 顧客は、 携帯電話機 1 ◦で受信した上記メールに含ま れる U R Lを選択することにより、該当するホームページにアクセスすること ができる。 202). The management server 20 refers to the customer database 32 and acquires attribute information such as the date of birth, gender, hobbies, and the like and the mail address of the customer corresponding to the transmitted tag ID (S204). With reader database 34 Then, the location of the RF tag reader 26 corresponding to the transmitted reader ID is acquired (S206). In addition, referring to the homepage database 36, the target customer condition conforms to the attribute information of the customer, and the location of the affiliated store is located near the location of the RF tag reader 26 (that is, the current location of the customer). The URL is extracted (S208). Whether or not the location of the franchise is near the customer's current location can be determined based on, for example, whether the street names are the same or adjacent. Alternatively, a list of place names in the area to which information is distributed is recorded as a member store location, and if the customer's current location is included in the list of place names, it is determined that the customer is near the customer's current location Good. Then, a mail including the URL extracted as described above is generated and transmitted to the mail address obtained in S204 (S210). The customer can access the corresponding homepage by selecting the URL included in the above e-mail received by the mobile phone 1◦.
このように、本実施形態によれば、顧客は携帯電話機 1 0のストラップ等に 付けた R Fタグ 1 2を、加盟店や街頭等に設置された R Fタグ読取り機 2 6に かざすだけで、 現在地の近辺に存在し、 かつ、 顧客の趣味等の属性条件に適合 した加盟店のホームページの U R Lを含んだメールの配信を受けることがで きる。 したがって、 顧客はメール表示画面上で、 メールに含まれる U R Lを選 択するだけで、近辺の加盟店のホームページにアクセスして情報を閲覧するこ とができる。 また、 R Fタグ 1 2を R Fタグ読取り機 2 6で読み取ることによ り顧客の現在地を判別するので、現在位置検出機能を持たない携帯電話機 1 0 に対して、 顧客の現在地に応じた情報を配信することができる。  As described above, according to the present embodiment, the customer simply holds the RF tag 12 attached to the strap of the mobile phone 10 over the RF tag reader 26 installed at a member store, a street, or the like. Mail that includes the URL of the website of the member store that is located near the store and that meets the attribute conditions such as the customer's hobbies. Therefore, the customer can access the website of a nearby member store and browse the information simply by selecting the URL included in the email on the email display screen. In addition, since the current location of the customer is determined by reading the RF tag 12 with the RF tag reader 26, the information corresponding to the current location of the customer is transmitted to the mobile phone 10 having no current position detection function. Can be delivered.
くポィント取得 > Get points>
次に、 図 8を参照して、顧客が加盟店で商品購入や飲食等をして会計時にポ イントを取得する場合の処理の流れを説明する。顧客は加盟店での会計処理の 際に、 レジ脇に設置された R Fタグ読取り機 2 6に R Fタグ 1 2をかざす。 R Fタグ読取り機 2 6はかざされた R Fタグ 1 2からタグ I Dを読取り ( S 3 0 0 )、そのタグ I Dをレジ装置 2 4に出力する (S 3 0 2 )。 レジ装置 2 4は、 購入商品、会計金額等の会計情報を、 このレジ装置 2 4が設置された加盟店の 加盟店 I Dおよび R Fタグ読取り機 2 6から供給されたタグ I Dと共に、管理 サーバー 2 0へ送信する (S 3 0 4 ) 。 Next, with reference to FIG. 8, a description will be given of the flow of processing when a customer purchases a product, eats and drinks at a member store, and obtains points at the time of accounting. The customer holds the RF tag 12 over the RF tag reader 26 located beside the cash register during accounting at the member store. The RF tag reader 26 reads the tag ID from the held RF tag 12 (S300), and outputs the tag ID to the cashier 24 (S302). The cashier 24 manages the accounting information such as the purchased product and the amount of money, together with the merchant ID of the merchant where the cashier 24 is installed and the tag ID supplied from the RF tag reader 26. The data is transmitted to the server 20 (S304).
管理サーバー 2 0は、送信されてきた上記データに基づいて以下の処理を行 う。 先ず、 加盟店データベース 3 8を参照して、 加盟店 I Dに該当するボイン ト換算テーブルを読み出す (S 3 0 6 ) 。 そして、 読み出したボイント換算テ 一プルを参照して、 会計金額に対応するポイント数を取得する。 また、 会計情 報および加盟店 I Dに基づいて、 顧客が利用した加盟店、 利用金額、 購入商品 又は飲食物、 利用日を特定し (ただし、 利用日は現在日とする) 、 これ をタ グ I Dで特定される顧客の店舗利用履歴として顧客データベース 3 2に記録 すると共に、上記取得したポイント数を登録済みのボイント数に加算すること によりポイント数を更新する (S 3 0 8 ) 。  The management server 20 performs the following processing based on the transmitted data. First, referring to the member store database 38, a point conversion table corresponding to the member store ID is read (S306). Then, referring to the read point conversion template, the number of points corresponding to the accounting amount is obtained. Also, based on the accounting information and the merchant ID, the merchant used by the customer, the amount used, the purchased product or food and drink, and the date of use are specified (however, the date of use is the current date), and this is tagged The number of points is recorded in the customer database 32 as the store use history of the customer specified by the ID, and the number of points is updated by adding the acquired number of points to the number of registered points (S308).
くポィント数の確認 > Check the number of points>
顧客は、サービスサイ トのポィント確認ページへアクセスしてタグ I Dを入 力することにより所持するボイント数を確認することができる。 すなわち、携 帯電話機 1 0からポイント確認ページへのアクセスが行われると、管理サーバ 一 2 0は、顧客が入力したタグ I Dに該当するポイント数を顧客データベース 3 2から読み出して、そのポイント数を表示する画面を携帯電話機 1 0へ送信 する。  The customer can confirm the number of points possessed by accessing the point confirmation page of the service site and entering the tag ID. That is, when the mobile phone 10 accesses the point confirmation page, the management server 120 reads the number of points corresponding to the tag ID input by the customer from the customer database 32, and determines the number of points. The screen to be displayed is transmitted to the mobile phone 10.
また、顧客が加盟店に設置された R Fタグ読取り機 2 6に R Fタグ 1 2をか ざすと、 R Fタグ読取り機 2 6は R Fタグ 1 2からタグ I Dを読み取って、管 理サーバー 2 0へ当該タグ I Dについてのポイント数を問い合わせる。管理サ 一バー 2 0はこの問合せに応じて、顧客データベース 3 2から該当するボイン ト数を読み出して、 R Fタグ読取り機 2 6へ返送する。 R Fタグ読取り機 2 6 は、 返送されてきたポイント数を画面に表示させる。 これにより、 加盟店側で 顧客のボイント数を確認することもできる。 なお、加盟店や街頭等に設置され た R Fタグ読取り機 2 6により顧客が自らポイント数を確認できるようにし てもよい。  When the customer holds the RF tag 12 over the RF tag reader 26 installed at the member store, the RF tag reader 26 reads the tag ID from the RF tag 12 and sends it to the management server 20. Queries the number of points for the tag ID. In response to this inquiry, the management server 20 reads the corresponding number of points from the customer database 32 and returns it to the RF tag reader 26. The RF tag reader 26 displays the number of returned points on the screen. This allows the merchant to confirm the number of customer points. In addition, the customer may be able to confirm the number of points by using an RF tag reader 26 installed at a member store or a street.
<ポイントの利用〉  <Use of points>
次に、顧客が保有するボイントを利用する場合の処理の流れを説明する。 本 実施形態では、顧客がポイントを利用する形態として、①管理サーバー 2 0内 に設けられたサービスサイ トのプレゼン トページにアクセス して商品を取得 する方法と、②加盟店のレジでボイントを金額に換算して割引サービスを受け る方法の 2通りを想定している。 Next, a description will be given of a processing flow in the case of using a point held by a customer. In the present embodiment, as a form in which the customer uses points, the customer accesses the presentation page of the service site provided in the management server 20 and acquires the product. It is assumed that there are two ways: (1) convert the points into money at the cashier of the member store and receive a discount service.
先ず、 図 9を参照して、①顧客がプレゼントページにアクセスしてポィント を利用する場合の処理の流れについて説明する。顧客が携帯電話機 1 0からプ レゼントページにアクセスすると (S 4 0 0 ) 、 希望商品を選択するための商 品選択画面が管理サーバー 2 0から携帯電話機 1 0へ送信される(S 4 0 2 )。 この商品選択画面には、 ポイント数毎に取得可能な商品のリス ト、希望商品の 選択欄、 および、 タグ I Dの入力欄が含まれている。 顧客は、 所持ポイントの 範囲内で取得可能な商品の中から希望商品を選択すると共に、タグ I Dを入力 する。選択された商品の識別情報はタグ I Dと共に管理サーバー 2 0へ送信'さ れる (S 4 0 4 ) 。 管理サーバー 2 0は、 顧客データベース 3 2を参照してタ グ I Dに該当する顧客のボイント数を読み出し (S 4 0 6 ) 、 選択された商品 が当該ボイント数で取得可能なものであることを確認したうえで、当該顧客の 住所 .氏名を顧客データベース 3 2から読み出して (S 4 0 8 ) 、 選択された 商品の名称等と共に、画面表示やプリントァゥトなどにより出力する (S 4 1 0 ) 。 出力された顧客の住所 ·氏名、 商品名等は、 商品を顧客宛に配送するた めに用いられる。 また、顧客データベース 3 2に登録されているボイント数か ら、選択された商品に対応するボイント数が減じられることによりポイント数 が更新される (S 4 1 2 ) 。 さらに、 商品取得に利用したポイント数、 取得商 品名、 および、 ポイント利用日を含むデータがボイント利用履歴として顧客デ ータベース 3 2に記録される (S 4 1 4 ) 。  First, with reference to FIG. 9, a description will be given of the flow of processing when a customer accesses a present page and uses a point. When the customer accesses the present page from the mobile phone 10 (S400), a product selection screen for selecting a desired product is transmitted from the management server 20 to the mobile phone 10 (S4002). ). This product selection screen includes a list of products that can be obtained for each point, a selection column for desired products, and an input column for tag ID. The customer selects the desired product from the products that can be acquired within the range of the possession points and inputs the tag ID. The identification information of the selected product is transmitted to the management server 20 together with the tag ID (S404). The management server 20 refers to the customer database 32, reads out the number of points of the customer corresponding to the tag ID (S406), and confirms that the selected product can be acquired with the number of points. After the confirmation, the address and name of the customer are read out from the customer database 32 (S408), and are output together with the name of the selected product on a screen display or a printout (S410). . The output address and name of the customer, product name, etc. are used to deliver the product to the customer. Further, the point number is updated by subtracting the number of points corresponding to the selected product from the number of points registered in the customer database 32 (S412). Further, data including the number of points used for acquiring the product, the name of the acquired product, and the date of using the point is recorded in the customer database 32 as a point use history (S4114).
なお、 プレゼントサイ トへのアクセス元端末は携帯電話機 1 0に限らず、パ ソコン等の他の端末からプレゼントサイ トへアクセスしても構わない。  The source terminal for accessing the present site is not limited to the mobile phone 10, and the terminal may be accessed from another terminal such as a personal computer.
次に、 図 1 0を参照して、②顧客が加盟店のレジでボイントを金額に換算し て料金割引サービスを受ける場合の処理の流れについて説明する。顧客は、 ポ ィントを利用して料金割引サービスを受けようとする場合、会計時にその旨を 加盟店のレジ担当者に伝える。 レジ担当者は、 上記したように R Fタグ読取り 機 2 6に R Fタグ 1 2をかざしてタグ I Dを読み取らせる (S 5 0 0 ) ことに より現在ボイント数を確認し、そのうち何ボイント分の利用を希望するかを顧 客に尋ねる。 そして、利用希望ポイント数を金額に換算してその換算額を利用 代金から割引く。 利用ボイント数は、 加盟店 I D、 およびタグ I Dと共に管理 サーバー 2 0へ送信される (S 5 0 4 ) 。 管理サーバー 2 0は、 これらの情報 に基づき、 ¾客データベース 3 2において、 タグ I Dに該当する顧客のボイン ト数を更新すると共に、 ポイント利用履歴を追記する (S 5 0 6 ) 。 Next, with reference to FIG. 10, a description will be given of the processing flow in the case where a customer converts a point into a monetary amount at a cash register of a member store and receives a fee discount service. If the customer wants to use the point to receive the fee discount service, the customer informs the merchant cashier at the time of accounting. As described above, the cashier checks the current number of points by holding the RF tag 12 over the RF tag reader 26 to read the tag ID (S500), and uses the number of points among them. Ask the customer if they would like to do so. Then, convert the number of points you want to use to the amount and use the converted amount Discount from the price. The number of used points is transmitted to the management server 20 together with the member store ID and the tag ID (S504). Based on the information, the management server 20 updates the number of points of the customer corresponding to the tag ID in the customer database 32, and additionally records the point use history (S506).
<各種クーポン (特典) の取得等 > <Acquisition of various coupons (privileges)>
次に、 図 1 1を参照して、顧客が.タツチパネル付き端末装置 3 2を利用して クーポン等の情報を取得する場合の処理について説明する。タツチパネル付き 端末装置 3 2のディスプレイには、'初期状態において、情報を検索するための 検索画面が表示されている。顧客がこの検索画面で、例えば店舗のカテゴリー や所在地等の検索条件を指定すると (S 6 0 0 ) 、 その検索条件が管理サーバ 一 2 0に送信される (S 6 0 2 ) 。 管理サーバー 2 0は、 ホームページデータ ベース 3 6を参照して、検索条件に該当するホームページを抽出し(S 6 0 4 )、 各ホームページの運営者である加盟店の名称、 カテゴリー、所在地等を含む一 覧をタツチパネル付き端末装置 3 2へ送信して表示させる (S 6 0 6 ) 。 一覧 表示された加盟店のうちクーポンを発行する加盟店には、クーポン有りを示す マークが付されている。 顧客は、 タグ I Dを入力したうえで、 上記の一覧表示 から情報を希望する加盟店を選択し、 あるいは、 クーポンの取得を希望する場 合は、 クーポンマークを選択することにより情報要求を行う (S 6 0 8 ) 。 こ れに応じて、要求された加盟店あるいはクーポンを示す情報が、 タグ I Dと共 に管理サーバー 2 0へ送信される (S 6 1 0 ) 。 管理サーバー 2 0では、 要求 された加盟店またはクーポンの U R Lを特典情報データベースから読み出す ( S 6 1 2 ) と共に、 タグ I Dに該当するメールァドレスを顧客データベース 3 2から読み出す (S 6 1 4 ) 。 そして、 このメールァドレス宛に前記読み出 した U R Lを含んだメールを送信する ( S 6 1 6 ) 。 また、 管理サーバー 2 0 は、顧客が要求した加盟店またはクーポンの I Dと日付とを当該顧客の情報取 得履歴として顧客データベース 3 2に記録する。  Next, with reference to FIG. 11, a description will be given of a process when a customer acquires information such as a coupon using the terminal device 32 with a touch panel. On the display of the terminal device 32 with a touch panel, a search screen for searching for information is displayed in an “initial state”. When the customer specifies search conditions such as a store category and location on this search screen (S600), the search conditions are transmitted to the management server 120 (S602). The management server 20 refers to the homepage database 36 to extract homepages corresponding to the search condition (S604), and includes the name, category, location, etc. of the member store that is the operator of each homepage. The list is transmitted to the terminal device 32 with a touch panel and displayed (S606). Among the displayed member stores, those that issue coupons are marked with a coupon. After entering the tag ID, the customer selects the member store for which information is desired from the above list display, or, if wishing to obtain a coupon, requests the information by selecting the coupon mark ( S608). In response, information indicating the requested merchant or coupon is transmitted to the management server 20 together with the tag ID (S610). The management server 20 reads out the URL of the requested member store or coupon from the privilege information database (S612), and reads out the e-mail address corresponding to the tag ID from the customer database 32 (S614). Then, an e-mail containing the read URL is transmitted to the e-mail address (S616). The management server 20 records the ID and date of the member store or coupon requested by the customer in the customer database 32 as the information acquisition history of the customer.
図 1 2は、顧客がクーポンを要求して上記のメールを受信した後、そのクー ボンを利用する場合の処理の流れを示す。 上記のメールを受信した顧客は、 そ のメールに含まれる U R Lを選択することにより (S 6 5 0 ) 、 希望した加盟 店のホームページまたはクーポンの画面を携帯電話機 1 0に表示させること ができる (S 6 5 2 ) 。 そして、 クーポン画面を該当する加盟店で提示するこ とにより、 料金割引や景品贈呈等の特典サービスを受けることができる。 クー ボンが利用された加盟店では、 R Fタグ読取り機 2 6により顧客の R Fタグ 1 2からタグ I Dが読み取られ (S 6 5 4 ) 、 このタグ I Dが、 クーポン利用が あった旨および加盟店 I Dと共に、管理サーバー 2 0へ送信される(S 6 5 6 )。 管理サーバー 2 0は、加盟店 I Dと曰付とを、 当該顧客のクーポン利用履歴と して顧客データベース 3 2に記録する (S 6 5 8 ) 。 FIG. 12 shows the flow of processing when a customer requests a coupon and receives the above e-mail, and then uses that coupon. Upon receiving the above e-mail, the customer selects the URL included in the e-mail (S650) to display the desired member store homepage or coupon screen on the mobile phone 10 (S652). By presenting the coupon screen at the corresponding member store, you can receive privilege services such as discounts and gifts. At the merchant where the coupon was used, the tag ID was read from the customer's RF tag 12 by the RF tag reader 26 (S6554), and this tag ID was used to indicate that the coupon was used and that the merchant The ID is transmitted to the management server 20 together with the ID (S656). The management server 20 records the member store ID and the statement in the customer database 32 as the customer's coupon usage history (S658).
<顧客情報の利用 > <Use of customer information>
以上のように、 顧客データベース 3 2には、 顧客の加盟店利用履歴、 ボイン ト利用履歴、 情報取得履歴、 クーポン利用履歴等の情報が蓄積される。 このた め、 これらの情報に基づいて、顧客の趣味嗜好やその変化を把握することがで きるので、加盟店に対して各顧客の消費行動に関する有益な情報を提供するこ とが可能となる。  As described above, the customer database 32 stores information such as the customer's affiliated store use history, point use history, information acquisition history, and coupon use history. For this reason, based on such information, it is possible to grasp the hobbies and preferences of customers and their changes, so that it is possible to provide the merchant with useful information regarding each customer's consumption behavior. .

Claims

請求の範囲 The scope of the claims
1 . 内部に記憶された情報を非接触で読み出し可能な素子を所持するユーザの 携帯端末へ情報配信サービスを行うシステムであって、 1. A system for providing an information distribution service to a portable terminal of a user having an element capable of reading information stored therein in a contactless manner,
ユーザ毎に、 ユーザが所持する前記素子に固有の素子 I Dと、 携帯端末のメ ールァ ドレスとが対応付けて記録されたユーザデータベースにアクセスする ための第 1アクセス手段と、  First access means for accessing, for each user, a user database in which an element ID unique to the element possessed by the user and an e-mail address of the portable terminal are recorded in association with each other;
ホームページ毎に、 ホームページの U R Lと、 ホームページが提示する情報 に関連する所在地を表す所在地情報とが対応付けて記録されたホームページ データベースにアクセスするための第 2アクセス手段と、  A second access means for accessing a homepage database in which the URL of the homepage is associated with location information indicating the location related to the information presented by the homepage for each homepage,
店舗の店頭や街頭等の各所に設置され、 近傍にかざされた前記素子の内部に 記憶ざれた情報を読み出す機能を有する読取り機から、 当該読取り機が前記素 子から読取った前記素子 I Dを受信する受信手段と、  The reader receives the element ID read from the element from a reader that is installed in various places such as a store or a street and has a function of reading information stored inside the element that is held close to the element. Receiving means,
前記ホームページデータベースを参照して、 前記所在地情報が、 前記受信し た素子 I Dの送信元である前記読取り機の所在地に適合するホームページの U R Lを抽出する抽出手段と、  Extracting means for referring to the homepage database, wherein the location information extracts a URL of a homepage that matches the location of the reader that is the source of the received element ID;
前記ユーザデータベースを参照して前記受信した素子 I Dに対応するメー ルァドレスを取得し、該取得したメールァドレスを宛先として前記抽出した U R Lを含んだメールを送信するメール送信手段と、 を備えることを特徴とする 情報配信サービスシステム。  Mail sending means for obtaining a mail address corresponding to the received element ID by referring to the user database, and sending a mail including the extracted URL to the obtained mail address as a destination. Information distribution service system.
2 . 請求項 1記載の情報配信サービスシステムにおいて、 2. In the information distribution service system described in claim 1,
前記ユーザデータベースには、 各ユーザの属性情報が更に記録されており、 前記ホームページデータベースには、 各ホームページが対象とするユーザの 属性に関する対象ユーザ条件が更に記録されており、  In the user database, attribute information of each user is further recorded, and in the homepage database, target user conditions regarding attributes of a user targeted by each homepage are further recorded,
前記抽出手段は、 前記ホームページデータベースを参照して、 前記所在地情 報が、 前記受信した素子 I Dの送信元である前記読取り機の所在地に適合し、 かつ、 前記対象ユーザ条件が、 前記受信した素子 I Dに該当するユーザの属性 情報に適合するホームページの U R Lを抽出することを特徴とするシステム。 The extraction means refers to the homepage database, wherein the location information matches the location of the reader that is the source of the received element ID, and the target user condition is the received element. A system that extracts the URL of the homepage that matches the attribute information of the user corresponding to the ID.
3 . 請求項 1記載の情報配信サービスシステムにおいて、 3. In the information distribution service system described in claim 1,
前記受信手段は、 前記素子 I Dと共に当該素子 I Dを読取った読取り機に固 有の読取り機 I Dを受信し、  The receiving means receives, together with the element ID, a reader ID inherent to the reader that has read the element ID,
前記抽出手段は、 前記読取り機の夫々について読取り機 I Dと所在地との対 応関係が記録されたテーブルを参照して、 前記受信した読取り機 I Dに基づい て当該読取り機の所在地を特定することを特徴とするシステム。  The extraction means refers to a table in which the correspondence between the reader ID and the location of each of the readers is recorded, and specifies the location of the reader based on the received reader ID. Features system.
4 . 請求項 1記載の情報配信サービスシステムにおいて、 4. In the information distribution service system described in claim 1,
店舗の会計レジ装置から、 当該店舗を利用したユーザが所持する素子の素子 I D、 当該店舗に固有の店舗 I D、 および、 ユーザの利用金額を含む情報を受 信する店舗利用情報受信手段と、  A store use information receiving means for receiving, from the checkout device of the store, an element ID of a device owned by a user using the store, a store ID unique to the store, and information including a user's usage amount;
前記利用情報受信手段が受信した店舗 I Dおよび利用金額を、 前記利用情報 受信手段が受信した素子 I Dに該当するユーザの店舗利用情報として前記ュ •一ザデータベースに記録する店舗利用情報記録手段とを備えることを特徴と するシステム。  Store use information recording means for recording the store ID and the use amount received by the use information receiving means as store use information of a user corresponding to the element ID received by the use information receiving means in the user database. A system characterized by comprising.
5 . 請求項 4記載の情報配信サービスシステムにおいて、 5. In the information distribution service system according to claim 4,
前記ユーザデータベースには、 各ユーザの所有ボイント数が記録されており、 前記店舗利用情報受信手段が受信した店舗 I Dに該当する店舗について利 用金額と付与ポイント数との対応関係が格納されたテーブルを参照して、 前記 利用情報受信手段が受信した利用金額に対応する付与ボイント数を取得する ポイント数取得手段と、  The user database records the number of points owned by each user, and stores a correspondence relationship between the amount of money used and the number of points granted for a store corresponding to the store ID received by the store use information receiving means. With reference to the point information obtaining means for obtaining the number of granted points corresponding to the usage amount received by the usage information receiving means,
前記取得した付与ボイント数を前記ユーザデータベースに記録された所有 ボイント数に加えることにより当該所有ボイント数を更新するボイント数更 新手段とを備えることを特徴とするシステム。  A system for updating the number of owned points by adding the acquired number of assigned points to the number of owned points recorded in the user database.
6 . 請求項 5記載の情報配信サービスシステムにおいて、 6. In the information distribution service system according to claim 5,
前記読み取り機から、 素子 I Dを含んだボイント問合せ情報を受信する手段 と、  Means for receiving point interrogation information including the element ID from the reader;
該受信したボイント問合せ情報に含まれる素子 I Dに該当する所有ボイン ト数を前記データベースから読み出して、 前記ボイント問合せ情報の送信元で ある読み取り機へ送信する手段とを備えることを特徴とするシステム。 Owned boin corresponding to the element ID included in the received point inquiry information Means for reading the number of requests from the database and transmitting the read number to the reader, which is the transmission source of the point inquiry information.
7 . 請求項 5記載の情報配信サービスシステムにおいて、 7. In the information distribution service system according to claim 5,
前記ポイントが利用された店舗の端末から、 利用されたポイント数、 ポイン トを利用したユーザの素子 I D、 および当該店舗の店舗 I Dを含むボイント利 用情報を受信するポイント利用受信手段と、  Point use receiving means for receiving point usage information including the number of points used, the element ID of the user using the points, and the store ID of the store from the terminal of the store where the points were used,
該受信したボイント利用情報に基づき、 前記素子 I Dに該当するユーザにつ いて、 前記ユーザデータベースに記録されたボイント数から利用ボイント数を 減じることにより当該ボイント数を更新するボイント更新手段とを備えるこ とを特徴とするシステム。  Point update means for updating the number of points by subtracting the number of points used from the number of points recorded in the user database for the user corresponding to the element ID based on the received point use information. And a system characterized by the following.
8 . 請求項 7記載の情報配信サービスシステムにおいて、 8. In the information distribution service system according to claim 7,
前記受信したボイント利用情報に基づいて、 前記素子 I Dに該当するユーザ のボイント利用履歴を前記ユーザデータベースに記録する手段を備えること を特徴とするシステム。  A system comprising: a unit that records a point use history of a user corresponding to the element ID in the user database based on the received point use information.
9 . 請求項 1記載の情報配信サービスシステムにおいて、 9. In the information distribution service system described in claim 1,
店舗の店頭や街頭等の各所に設置された情報検索端末から、 ユーザの素子 I Dを含んだ情報要求を受信する情報要求受信手段と、  Information request receiving means for receiving an information request including the user's element ID from an information search terminal installed at various places such as a storefront or a street;
前記ホームページデータベースを参照して、 前記受信した情報要求に該当す るホームページの U R Lを取得する U R L取得手段と、  URL acquisition means for referring to the homepage database and acquiring URL of a homepage corresponding to the received information request,
前記ユーザデータベースを参照して前記受信した素子 I Dに対応するメー ルア ドレスを取得し、 前記取得した U R Lを含んだメールを、 前記取得したメ ールァドレスを宛先として送信する手段とを備えることを特徴とするシステ ム。  Means for referring to the user database to obtain a mail address corresponding to the received element ID, and transmitting a mail including the obtained URL to the obtained mail address as a destination. System.
1 0 . 請求項 9記載の情報配信サービスシステムにおいて、 前記ホームページ データベースに記録されたホームページには、 店舗で利用可能なクーポンを提 供するクーポンページが含まれており、 前記 U R L取得手段は、 前記受信した情報要求がクーポンの要求である場合 には、 当該クーポンページの U R Lを取得することを特徴とするシステム。 10. The information distribution service system according to claim 9, wherein the homepage recorded in the homepage database includes a coupon page that provides a coupon that can be used in a store. When the received information request is a coupon request, the URL obtaining means obtains a URL of the coupon page.
1 1 . 請求項 1 0記載の情報配信サービスシステムにおいて、 11. The information distribution service system according to claim 10, wherein:
前記クーポンが店舗で利用された場合に、 当該店舗に設置された前記読取り 機から当該クーポンを利用したユーザの素子 I D、 利用ポイント数、 および、 当該店舗の店舗 I Dを含むクーポン利用情報を受信する手段と、  When the coupon is used in a store, the coupon usage information including the device ID of the user who used the coupon, the number of points used, and the store ID of the store is received from the reader installed in the store. Means,
前記受信したクーポン利用情報に基づいて、 前記素子 I Dに該当するユーザ についてのクーポン利用履歴を前記ユーザデータベースに記録する手段とを 備えることを特徴とするシステム。  Means for recording a coupon use history of the user corresponding to the element ID in the user database based on the received coupon use information.
1 2 . 請求項 1〜 1 1のうち何れか 1項記載の情報配信サービスシステムにお いて、 前記素子は、 R Fタグないし非接触 I Cチップであることを特徴とする システム。 12. The information distribution service system according to any one of claims 1 to 11, wherein the element is an RF tag or a contactless IC chip.
1 3 . 内部に記憶された情報を非接触で読み出し可能な素子を所持する各ユー ザの携帯端末に情報配信サービスを提供する情報配信サービスシステムであ つて、 1 3. An information distribution service system that provides an information distribution service to the portable terminal of each user having an element capable of reading information stored therein in a contactless manner.
店舗の店頭や街頭等の各所に設置され、 近傍にかざされた前記素子の内部に 記憶された情報を読み出す機能を有する読取り機と、該読取り機と通信可能に 接続されたコンピュータシステムとによ り構成され、 該コンピュータシステム は、 ·  A reader which is installed in various places such as a store or on a street and has a function of reading information stored inside the element held in the vicinity, and a computer system communicably connected to the reader. The computer system comprises:
ユーザ毎に、 ユーザが所持する前記素子に固有の素子 I Dと、 携帯端末のメ ールァ ドレスとが対応付けて記録されたユーザデータベースにアクセスする ための第 1アクセス手段と、  First access means for accessing, for each user, a user database in which an element ID unique to the element possessed by the user and an e-mail address of the portable terminal are recorded in association with each other;
ホームページ毎に、 ホームページの U R Lと、 ホームページが提示する情報 に関連する所在地を表す所在地情報とが対応付けて記録されたホームページ データベースにアクセスするための第 2アクセス手段と、  A second access means for accessing a homepage database in which the URL of the homepage is associated with location information indicating the location related to the information presented by the homepage for each homepage,
店舗の店頭や街頭等の各所に設置され、 近傍にかざされた前記素子の内部に 記憶された情報を読み出す機能を有する読取り機から、 当該読取り機が前記素 子から読取った前記素子 I Dを受信する受信手段と、 The reader is installed at various places such as storefronts and streets and has a function of reading out information stored inside the element held close to the element. Receiving means for receiving the element ID read from a child,
前記ホームページデータベースを参照して、 前記所在地情報が、 前記受信し た素子 I Dの送信元である前記読取り機の所在地に適合するホームページの U R Lを抽出する抽出手段と、  Extracting means for referring to the homepage database, wherein the location information extracts a URL of a homepage that matches the location of the reader that is the source of the received element ID;
前記ユーザデータベースを参照して前記受信した素子 I Dに対応するメー ルァ ドレスを取得し、 該取得したメールァ ドレスを宛先として前記取得した U R Lを含んだメールを送信するメール送信手段と、 を備えることを特徴とする 情報配信サービスシステム。  Mail sending means for obtaining a mail address corresponding to the received element ID by referring to the user database, and sending a mail including the obtained URL to the obtained mail address as a destination. Characterized information distribution service system.
1 4 . 內部に記憶された情報を非接触で読み出し可能な素子を所持するユーザ の携帯端末へ情報配信サービスを行う方法であって、 コンピュータが、 14. A method for providing an information delivery service to a portable terminal of a user having an element capable of reading information stored in a non-contact part in a non-contact manner, wherein the computer comprises:
店舗の店頭や街頭等の各所に設置され、 その近傍にかざされた前記素子の内 部に記憶された情報を読み出す機能を有する読取り機から、 当該読み取り機が 前記素子から読取った前記素子 I Dを受信する受信ステップと、  A reader having a function of reading information stored inside the element placed in the vicinity of a store or on the street of a store, and holding the element over the vicinity, reads the element ID read from the element by the reader. A receiving step for receiving;
ホームページ毎に、 ホームページの U R Lと、 ホームページが提示する情報 に関連する所在地を表す所在地情報とが対応付けて記録されたホームページ データベースを参照して、 前記所在地情報が、 前記受信した素子 I Dの送信元 である前記読取り機の所在位置に適合するホームページの U R Lを抽出する 抽出ステップと、  For each homepage, referring to a homepage database in which the URL of the homepage is associated with the location information indicating the location related to the information presented by the homepage, the location information is transmitted from the source of the received element ID. Extracting a URL of a homepage that matches the location of the reader,
各ユーザについて、 ユーザが所持する前記素子に固有の素子 I Dとメールァ ドレスとが対応付けて記録されたユーザデータベースを参照して、 前記受信し た素子 I Dに対応するメールァドレスを取得し、 該取得したメールァドレスを 宛先として前記取得した U R Lを含んだメールを送信するメール送信ステツ プと、 を実行することを特徴とする情報配信サービス方法。  For each user, an e-mail address corresponding to the received element ID is acquired by referring to a user database in which an element ID unique to the element possessed by the user and an e-mail address are recorded in association with each other. A mail sending step of sending a mail including the obtained URL to the obtained mail address as a destination, and an information delivery service method.
1 5 . コンピュータに請求項 1 4記載の方法を実行させるためのプログラム。 15. A program for causing a computer to execute the method according to claim 14.
6 . 請求項 1 5記載のプログラムを記録した記録媒体 6. A recording medium on which the program according to claim 15 is recorded.
PCT/JP2002/011219 2002-10-29 2002-10-29 Information delivery service system, method, and program for executing the method WO2004040492A1 (en)

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