WO2003061304A3 - Telecommunication network that provides caller-entered information to multiple call destinations - Google Patents

Telecommunication network that provides caller-entered information to multiple call destinations Download PDF

Info

Publication number
WO2003061304A3
WO2003061304A3 PCT/US2003/000949 US0300949W WO03061304A3 WO 2003061304 A3 WO2003061304 A3 WO 2003061304A3 US 0300949 W US0300949 W US 0300949W WO 03061304 A3 WO03061304 A3 WO 03061304A3
Authority
WO
WIPO (PCT)
Prior art keywords
destination
entered information
caller
transfers
telecommunication network
Prior art date
Application number
PCT/US2003/000949
Other languages
French (fr)
Other versions
WO2003061304A2 (en
Inventor
Carl E Rogers
Joseph Brent Donelan
Lori L Brown
Warren B Cope
Xinjia Ma
Steven R Marah
Jeffrey A Bell
Original Assignee
Sprint Communications Co
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US10/047,341 external-priority patent/US7106847B1/en
Priority claimed from US10/047,298 external-priority patent/US7099449B1/en
Application filed by Sprint Communications Co filed Critical Sprint Communications Co
Priority to AU2003207533A priority Critical patent/AU2003207533A1/en
Priority to GB0413473A priority patent/GB2398453B/en
Priority to CA2473538A priority patent/CA2473538C/en
Publication of WO2003061304A2 publication Critical patent/WO2003061304A2/en
Publication of WO2003061304A3 publication Critical patent/WO2003061304A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier

Abstract

In a telecommunication network, a switching system routes a call to a service platform. The service platform transfers a prompt message over the call, collects caller-entered information from the caller, and transfers the caller-entered information to an SCP system. The SCP system transfers the caller-entered information to a first destination processor, processes a first destination routing code from the first destination processor to determine a first destination routing instruction, and transfers the first destination routing instruction to the switching system. The switching system routes the call to a first destination in response to the first destination routing instruction. The SCP system transfers the caller-entered information to a second destination processor, processes a second destination routing code from the second destination processor to determine a second destination routing instruction, and transfers the second destination routing instruction to the switching system. The switching system routes the call to a second destination in response to the second destination routing instruction.
PCT/US2003/000949 2002-01-15 2003-01-14 Telecommunication network that provides caller-entered information to multiple call destinations WO2003061304A2 (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
AU2003207533A AU2003207533A1 (en) 2002-01-15 2003-01-14 Telecommunication network that provides caller-entered information to multiple call destinations
GB0413473A GB2398453B (en) 2002-01-15 2003-01-14 Telecommunication network that provides caller-entered information to multiple call destinations
CA2473538A CA2473538C (en) 2002-01-15 2003-01-14 Telecommunication network that provides caller-entered information to multiple call destinations

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US10/047,341 2002-01-15
US10/047,341 US7106847B1 (en) 2002-01-15 2002-01-15 Telecommunication network that provides caller-entered information to a call destination
US10/047,298 US7099449B1 (en) 2002-01-15 2002-01-15 Telecommunication network that provides caller-entered information to multiple call destinations
US10/047,298 2002-01-15

Publications (2)

Publication Number Publication Date
WO2003061304A2 WO2003061304A2 (en) 2003-07-24
WO2003061304A3 true WO2003061304A3 (en) 2003-11-13

Family

ID=26724856

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2003/000949 WO2003061304A2 (en) 2002-01-15 2003-01-14 Telecommunication network that provides caller-entered information to multiple call destinations

Country Status (4)

Country Link
AU (1) AU2003207533A1 (en)
CA (1) CA2473538C (en)
GB (1) GB2398453B (en)
WO (1) WO2003061304A2 (en)

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0901297A2 (en) * 1997-09-04 1999-03-10 Lucent Technologies Inc. Intelligent peripheral
WO1999035859A1 (en) * 1998-01-07 1999-07-15 Koninklijke Kpn N.V. Intelligent network
US5987118A (en) * 1997-10-21 1999-11-16 Mci Communiations Corporation Method and computer program logic for providing an intelligent network operator console with enhanced services
DE19954224A1 (en) * 1999-11-05 2001-05-10 Deutsche Telekom Ag Expanding functionality of telecommunications network designed as intelligent network, by routing via service control point using information transferred via control interface

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0901297A2 (en) * 1997-09-04 1999-03-10 Lucent Technologies Inc. Intelligent peripheral
US5987118A (en) * 1997-10-21 1999-11-16 Mci Communiations Corporation Method and computer program logic for providing an intelligent network operator console with enhanced services
WO1999035859A1 (en) * 1998-01-07 1999-07-15 Koninklijke Kpn N.V. Intelligent network
DE19954224A1 (en) * 1999-11-05 2001-05-10 Deutsche Telekom Ag Expanding functionality of telecommunications network designed as intelligent network, by routing via service control point using information transferred via control interface

Also Published As

Publication number Publication date
CA2473538A1 (en) 2003-07-24
GB0413473D0 (en) 2004-07-21
AU2003207533A1 (en) 2003-07-30
WO2003061304A2 (en) 2003-07-24
GB2398453A (en) 2004-08-18
GB2398453B (en) 2005-06-15
CA2473538C (en) 2011-10-11

Similar Documents

Publication Publication Date Title
US6879683B1 (en) System and method for providing a call back option for callers to a call center
CA2298937A1 (en) Method of routing calls in an automatic call distribution network
WO2006044862A3 (en) Strategic telecom optimized routing machine
WO2003041377A8 (en) Routing of emergency calls based on geographic location of originating telephone end office
DE69940910D1 (en) ADMINISTRATIVE SYSTEM FOR PRESENCE CALL CENTER
CA2309185A1 (en) In-band signaling for routing
NO992420D0 (en) System for conveying a call on a telecommunications network and method for the same
EP1114541B8 (en) Method and apparatus for providing integrated routing for pstn and ipnt calls in a call center
WO1999001970A3 (en) Method and system for regulating call flow
EP1326415A3 (en) Apparatus and methods enhancing call routing to and within call-centers
AU2001276906A1 (en) Triggerless screening services
MX9504931A (en) Technique for use in processing personal telephone calls.
WO2006124786A3 (en) System and method for proxy signaling manipulation in an ip telephony network
WO2002052786A3 (en) Paging and selective call routing in a telecommunication environment
ATE446645T1 (en) PRIORITY-BASED SELECTION OF CALLBACK TONES
WO2007146330A3 (en) Automated group communication
EP1509048A3 (en) Method and system for providing direct routing of local number portability (LNP) calls to alternate terminations
WO2002054686A3 (en) Routing of call made to subscriber
US7844043B2 (en) Telecommunication network that provides caller-entered information to a call destination
DE69942026D1 (en) MANAGEMENT OF CALLING SERVICE INFORMATION
CA2228189A1 (en) Method for preventing call congestion on outgoing trunks of a local telephone exchange
WO2003061304A3 (en) Telecommunication network that provides caller-entered information to multiple call destinations
DE60233596D1 (en) LINK ROUTING
CA2299885A1 (en) Success-to-the top class of service routing
US6798875B2 (en) Method and system for rerouting telephone calls directed to a private branch exchange via a private corporate network

Legal Events

Date Code Title Description
AK Designated states

Kind code of ref document: A2

Designated state(s): AE AG AL AM AT AU AZ BA BB BG BR BY BZ CA CH CN CO CR CU CZ DE DK DM DZ EC EE ES FI GB GD GE GH GM HR HU ID IL IN IS JP KE KG KP KR KZ LC LK LR LS LT LU LV MA MD MG MK MN MW MX MZ NO NZ OM PH PL PT RO RU SC SD SE SG SK SL TJ TM TN TR TT TZ UA UG UZ VC VN YU ZA ZM ZW

AL Designated countries for regional patents

Kind code of ref document: A2

Designated state(s): GH GM KE LS MW MZ SD SL SZ TZ UG ZM ZW AM AZ BY KG KZ MD RU TJ TM AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HU IE IT LU MC NL PT SE SI SK TR BF BJ CF CG CI CM GA GN GQ GW ML MR NE SN TD TG

121 Ep: the epo has been informed by wipo that ep was designated in this application
WWE Wipo information: entry into national phase

Ref document number: 2473538

Country of ref document: CA

ENP Entry into the national phase

Ref document number: 0413473

Country of ref document: GB

Kind code of ref document: A

Free format text: PCT FILING DATE = 20030114

122 Ep: pct application non-entry in european phase
NENP Non-entry into the national phase

Ref country code: JP

WWW Wipo information: withdrawn in national office

Country of ref document: JP