WO2002080068A1

WO2002080068A1 - Ticket issuing/home-delivering system

Info

Publication number: WO2002080068A1
Application number: PCT/JP2002/003215
Authority: WO
Inventors: Kazutaka Nanbu; Takayasu Kumakawa; Kazuya Yamazaki
Original assignee: Sagawa Express Co., Ltd.
Priority date: 2001-03-30
Filing date: 2002-03-29
Publication date: 2002-10-10
Also published as: JP2002298034A; CN1496530A

Abstract

Information on an order of a ticket concerning a commodity or a service of a shop at in a virtual shopping mall is sent from a consumer terminal (13) and transferred from an order accepting server (17) to a management center server (19). This management center server (19) selects an optimum business office for delivering the ticket to the home of the consumer in accordance with the received order information and transmits the order information and image information on an image showing the ticket to a terminal (21) of the selected office. The office terminal (21) instructs a printer (67) to print and issue an invoice (65) according to the received order information and the image information.

Description

Meisho ticketing delivery system

Technical field

The present invention relates to an invoice for delivering a ticket relating to goods or services ordered from a virtual shopping mall to a consumer, and more particularly, to an information network for printing an invoice including the ticket at a sales office. It relates to a ticketing delivery system related to the goods or services used. Background art

In recent years, the business form of selling and buying products by providing virtual shopping malls on the Internet and other places has become widespread.Ordering tickets for goods or services such as tickets through the Internet etc. In such a case, the form of purchase in which the voucher is delivered to the consumer who ordered on the home E-mail is increasing. Specifically, a consumer downloads a virtual shopping mall home page on the Internet using a personal computer, and then exchanges a voucher such as a ticket from the home page. If you order The voucher is transferred to the communication terminal of the store that handles the voucher, and the store has ordered and shipped the product voucher corresponding to this order information.

In addition, in the past, in order to deliver a voucher such as a ticket to a consumer, an invoice was attached separately from the voucher.

Specifically, a label with the consumer's address, name, etc. printed on the top of the envelope, and transfer paper and a voucher such as a ticket for postpayment are enclosed with the envelope. The luggage was collected and the luggage was requested to be delivered to a courier, who then delivered it to the consumer's home.

As described above, in the past, in order to deliver the ticket to the consumer, it was necessary to combine separate transfer paper, a commodity voucher, and an envelope into a package and put an invoice on it. However, the store had a problem that it took a lot of time and effort to pack up the luggage.

In addition, after receiving the package, the consumer attaches the money to the transfer form and pays it from a financial institution or a convenience store, which is troublesome. Disclosure of the invention

The present invention has been made in view of the above, and includes a voucher for goods even if a shopper of a virtual shopping mall receives an order for a ticket for goods or services from a consumer. A delivery system for products or services using an information network that can simultaneously issue invoice creation work at the courier's sales office and contribute to reducing work efficiency. It is intended to provide.

The present invention receives order information of a ticket related to a product or service opened in a virtual shopping mall from a consumer terminal, receives an order server transmitting the order information, and receives order information from the order server. A management server that selects the most suitable branch for delivering the ticket to the consumer according to the order information, and transmits the order information and the image information representing the ticket to a terminal of the selected branch. And a sales office terminal that prints the invoice including the ticket based on the order information and the image information received from the management server. Based on the order information and the image information received from the server, the ticket, the receipt, and the print image information representing the arrival original form are generated, and the print image information is printed on one sheet of paper. And the summary.

In addition, it receives order information of tickets related to goods or services opened in the virtual shopping mall from the consumer's terminal, and receives an order information from the order receiving server that transmits the order information, and receives order information from the order receiving server. An optimal branch for delivering the ticket to the consumer according to the order information is selected, and a print image is generated based on the order information and the image information representing the ticket. A management server that generates information and transmits the print image information to the selected office terminal, and a sales office terminal that prints the invoice including the ticket from the print image information received from the management server. The gist is to have it.

The gist is that the management server generates, based on the order information received from the order receiving server and the image information representing the ticket, print image information representing the ticket, a receipt, and an arrival original form. .

The gist of the present invention is that the ticket is at least one of a commodity voucher, an entrance ticket, a boarding ticket, a meal ticket, and a discount ticket.

BRIEF DESCRIPTION OF THE FIGURES

FIG. 1 is a diagram showing a configuration of a ticketing delivery system relating to goods or services using an information network according to a first embodiment of the present invention.

FIG. 2 is a diagram showing the configuration of the management center server. FIG. 3 is a diagram showing the configuration of the branch office terminal.

FIG. 4 is a sequence diagram for explaining the operation of the ticketing and delivery system relating to goods or services using the information network.

FIG. 5 is a flowchart for explaining the operation of the management center server. Figure 6 is a flow chart for explaining the operation of the branch terminal. It is a call. , Fig. 7 is a diagram showing the display screen of the product voucher displayed on the display of the consumer terminal.

FIG. 8 is a diagram showing a configuration of the invoice.

FIG. 9 is a diagram showing a configuration of a management server for use in a ticketing delivery system for goods or services using an information network according to the second embodiment of the present invention. FIG. 11 is a diagram showing a configuration of a sales office terminal used in a ticketing delivery system for goods or services using an information network according to the second embodiment.

FIG. 11 is a sequence diagram for explaining the operation of the ticketing delivery system relating to goods or services using the information network.

FIG. 12 is a flowchart for explaining the operation of the management center server.

Figure 13 is a flow chart for explaining the operation of the branch office terminal. BEST MODE FOR CARRYING OUT THE INVENTION

In order to describe the invention in more detail, it will be described with reference to the accompanying drawings.

(First Embodiment)

FIG. 1 shows a ticketing delivery system for goods or services using the information network according to the first embodiment of the present invention. 3 shows a configuration of a stem.

As shown in Figure 1, a communication line 11 consisting of a telephone line and the Internet has a consumer terminal 13, a mall server 15, an order receiving server 17, and a management center. The server 19 and the branch office terminal 21 are connected.

The consumer terminal 13 is provided at the consumer's home and comprises a personal computer. The mall server 15 provides a virtual shopping mall on the Internet to sell tickets for multiple products or services. The order receiving server 17 receives the order information from the consumer regarding the product opened in the virtual shopping mall and transfers it to the management center server 19. The management center server 19 selects the most suitable branch in accordance with the order information received from the order receiving server 17 and transmits the order information and the image information representing the ticket. The office terminal 21 is composed of a personal computer, generates print image information based on the order information and the image information received from the management center server 19, and prints the invoice including the ticket.

The above-mentioned tickets include a voucher for exchanging goods, an admission ticket for a movie theater, a museum, a museum, an amusement park, etc., a train, a pass, a taxi, an airplane, a pleasure boat, and a ferry.ー Tickets such as boats, meal tickets such as cafeterias and restaurants, discount tickets to discount payments from prices of products and services, etc. can be envisaged. However, any ticket for a product or service may be used. Further, in the present embodiment, as an example of such a ticket, a case where a commodity voucher is handled will be described as an example of such a ticket in order to simplify the description.

Next, as shown in FIG. 2, the management center supervisor 19 includes a communication processing unit 31, a control unit 33, a storage unit 37, a display 39, a keypad 41, It consists of 4 and 3 mice.

The communication processing unit 31 communicates information with a plurality of order receiving servers 17 and sales office terminals 21 via the communication line 11. The control unit 33 controls each unit provided in the server according to a control program. The storage unit 37 stores, as a database, an OS program, a database management program, order information 35, image information 36 representing a product voucher, and information on a plurality of branch offices for controlling the supermarket. I do. The display 39 displays input contents and control status. Keyboard 4 1 allows you to enter textual information. The mouse 43 inputs operation information using the cursor displayed on the display 39.

Next, as shown in FIG. 3, the office terminal 21 includes a communication processing unit 51, a control unit 53, a storage unit 57, a display 59, and a keypad 61. , A mouse 63, and a printer 67.

The communication processing unit 51 communicates with the management center via the communication line 11. Information communication is performed with the server 19. The control unit 53 controls each unit provided in the server according to a control program. The storage unit 57 stores, as a database, an OS program for controlling the server, a database management program, order information 55, and an invoice print form.

The display 59 displays input contents and control status. Keyboard 61 inputs textual information. The mouse 63 inputs operation information using the cursor displayed on the display 59. The printer 67 prints an invoice 65 including a voucher from the print image information.

Next, the first embodiment of the present invention will be described with reference to the sequence diagram shown in FIG. 4, the flowchart shown in FIGS. 5 and 6, the display screen shown in FIG. The operation of the ticketing delivery system relating to goods or services using the information network according to the embodiment will be described.

Now, for example, power is turned on to a consumer terminal 13 such as a personal computer at a consumer's home or a mobile communication terminal, and a WWW browser is started, and furthermore, a virtual shopping mall is opened. Enter the URL address into the WWW browser and start sending to the communication line 11 such as the Internet. First, the line is connected to the telephone number of the provider with which the consumer has a connection contract, and then connected to the model server 15 via this provider. In addition, consumers The terminal 13 sends a homepage request to the mall server 15.

Here, the mall server 15 connected to the consumer terminal 13 via the communication line 11 transmits the information of the virtual shopping mall homepage registered in advance in response to the homepage request from the consumer. Read it out and send it to the consumer terminal 13 via the communication line 11. As a result, the home screen top screen is displayed on the display of the consumer terminal 13.

Then, the consumer clicks the menu screen and the product item screen displayed on the display in order using a mouse, and, for example, clicks on the product voucher display screen shown in FIG. Select 1. If you click the “Go to Shopping Cart” button 73, you will move to the order screen (not shown).

The order screen displays information that prompts the consumer to enter the number of products and the password.The number is entered manually in the product quantity area, and the password is entered in the password input area. In addition, if the “Send” button is clicked, product data including the product name, list price, quantity, and release date, and consumer data from the consumer's name, address, and phone number, etc. The included order information 'is transmitted from the consumer terminal 13 to the mall server 15.

The mall server 15 receives from the consumer terminal 13 The password is authenticated, and if the password is a unique authentication number given at the time of consumer registration, the received order information is authenticated as legitimate information, and the mall server 15 Adds the e-mail address of the member to this order information and sends it to the order receiving server 17.

In this embodiment, the description of the procedure related to member registration is omitted. In addition, a password is given to the consumer member registered in the mall server 15 and the e-mail address of the consumer member is stored in a database.

Order server receiving order information from mall server 15

17 is to check the stock from the stock information of the product corresponding to the product data overnight, generate information to prompt the consumer to confirm the order, and send an order confirmation email to the consumer's e-mail. Send to Les.

In addition, the order receiving server 17 sends an order request to the management center server 19 operated by the courier service, and then orders customer data including the company name, address, and telephone number of the product. The information is sent to the management center server 19.

Referring to FIG. 5, in step S105, the management server 19 determines whether or not the ordering request has been received from the order receiving server 17 via the communication line 11, and sends the ordering request. The determination process in step S105 is repeated until a message is received.

If an order request is received from the order server 17, Proceeding to step S110, the order information is received from the order receiving server 17 and a unique inquiry No. is added to this information and stored in the undelivered area of the database of the storage unit 37. Then, in step S115, based on the consumer's address included in the order information, the database stores the optimal sales office that handles the address as a home delivery area. Search and select from the branches of-.

Then, in step S120, the management server 19 sends a delivery request to the terminal 21 of the selected branch. Further, in step S125, the order information and the image information representing the ticket are transmitted to the selected branch office terminal 21. Then, in step S130, it is determined whether the settlement report information described later has been received from the branch terminal 21 and the determination process in step S130 is performed until the settlement report information is received. repeat. On the other hand, if the settlement report information has been received, the process proceeds to step S135.

Referring to FIG. 6, in step S205, the branch office terminal 21 determines whether a delivery request has been received from the management center server 19 via the communication line 11, and determines whether or not the delivery request has been received. The determination process in step S205 is repeated until the command is received.

When a delivery request is received from the management server 19, the process proceeds to step S210, where the order information and the image information are received from the management center server 19 and stored in the storage unit 57. In step S215, the received order information and screen Based on the image information, it generates print image information for printing the product voucher, receipt, and arrival original on a single sheet of paper.

Then, in step S220, this print image information is transferred to printer 67 and printed on one sheet of paper. As a result, as shown in FIG. 8, the invoice 65 is printed and output from the printer 67.

Here, the entire configuration of the invoice 65 will be described with reference to FIG.

As shown in Figure 8, the invoice 65 is a commodity voucher for tickets, gift certificates, etc., and a cash-on-delivery receipt to be passed on to consumers when payment is collected from consumers. And a deposit slip / arrival form 79 that the courier brings back when the money is collected, is integrated so that it can be cut out on a single paper body 81.

As for the paper body (paper) used for the invoice 65, a predetermined common print content is printed using a plurality of shades of color, while individual print content is printed using at least one color. Printable. The commodity voucher 75 has a watermark of a predetermined character 83 (shape) on a paper body.

Specifically, as shown in Fig. 8, the commodity voucher 75 is, for example, a ticket voucher, and the content of the competition, the stadium, the date and time of the event, the seat number, the sponsoring company, the sponsoring company, the sponsoring company, Inquiry In addition to the destination, reservation number, courier name, service name, etc., illustrations showing the details of the competition are printed. The voucher 75 is given to the consumer in exchange for the price.

In addition, the cash-on-delivery receipt 77 shows the name of the courier, the date, the prepayment cash on delivery, the URL address for Internet luggage inquiries, and the courier's The name and address are described. -In addition, in the upper part of the line, the inquiry No., the destination (address, name), the number of vouchers to be delivered at one time, the weight and volume of the voucher to be delivered at one time, the receipt area A. Cash, debit card, credit card, etc. Actual settlement type Cash on delivery including consumption tax, consumption tax, receipt date, arrival code, product name, packaging, stamp area, special information In addition, the address and name of the store as the client, the telephone number, and the contents of the contract are described. This cash-on-delivery receipt 77 is given to the consumer along with the commodity voucher 75 in exchange for the payment.

In addition, the deposit slip / arrival original form 79 includes the delivery time ij, date, prepayment cash-on-delivery, and seal area outside the line of call.

In the upper part of the line, the address, name and telephone number of the client, the address, name and telephone number of the receiver, the number of vouchers to be delivered at one time, and the number of vouchers to be delivered at one time Special information such as ticket weight and volume, actual settlement type such as cash and debit card, credit card, cash on delivery including consumption tax, consumption tax, etc. The information column, the expected date of delivery of the package, the receipt area, and notes are printed. The delivery slip / arrival slip 79 is returned by the courier to the sales office after the consumer signs it.

As described above, the paper body 81 (paper) used for the invoice 65 includes, as predetermined common printing contents, a commodity voucher 75, a cash-in-delivery receipt 77, a payment slip. The format of the original arrival form 79 is printed using multiple shades of color to make copying difficult. In addition, the commodity voucher 75 has a watermark of the predetermined character (shape).

As a countermeasure against illegal copying, if the invoice 65 is copied using a third party or a commonly used copy copier, scanner and color printer, the invoice 65 The above-mentioned format is printed using light and shade colors. Furthermore, since the paper body (paper) with a watermark is used, the one with reduced color image quality or watermarks is included. You can only get what you have. This results in a clear difference between the invoice 65 and the copy result.

At that time, the delivery person who received the invoice 65 at the sales office transports the invoice 65 to, for example, the house corresponding to the address and name of the delivery address stated in the receipt 77 for cash-on-delivery. Call consumers at the front door.

After confirming the contents of the voucher 75 and the cash-on-delivery amount, the consumer gives the cash-on-delivery amount to the delivery person, for example, in cash. Next The delivery person stamps the cash on delivery receipt 77 with the person in charge of the courier service, fills in the actual settlement type and the receipt date, and puts the product voucher 75 and cash on delivery receipt 77 on the sewing machine. Cut out from eyes and give to consumers.

In the above example, the case where the consumer pays the cash-on-delivery amount in cash has been described, but the consumer uses the credit card of the credit card company of the financial institution with which the settlement contract is concluded. It may be used for settlement. In this case, insert the force into a small portable force reader that is carried by the dispatcher, read the certification number and expiration date recorded on the card, and enter the product amount and the product inquiry number. By inputting the information and transmitting it to a host computer provided at an information processing center via a wireless communication line, card authentication and forcible settlement may be performed.

Next, the delivery member requests the consumer to stamp the receipt slip on the payment slip and arrival original slip 79, receives the stamped payment slip and arrival slip 79 from the consumer, and sends it to the sales office. take away. Then, the delivery person delivers the deposit slip / arrival original slip 79 and the received cash to, for example, an operator of a sales office.

In FIG. 6, the branch office terminal 2 1, in step S 2 25, sends the inquiry No. described in the deposit slip and arrival original form 79 and the contents of the actual settlement type to the branch office terminal 21. Input from keypad 6 1. Then, in step S230, based on inquiry N0. And the contents of the actual settlement type, Generates settlement report information indicating whether the settlement actually performed in response to the inquiry No. is cash settlement, debit card settlement, or credit card settlement. Then, in step S 235, the generated settlement report information is transmitted to the management center server 19, and the processing at the branch terminal 21 ends.

Moving to FIG. 5, upon receiving the settlement report information from the branch terminal 21, the management server 19 proceeds from step S 130 to step S 135, and proceeds to step S 135. Referring to the included query No., the order information corresponding to the query No. is read from the undelivered area of the database in the storage unit 35, and it is confirmed that the settlement is completed. To indicate this, the contents of the actual payment type are added to the consumer data included in the order information, and this order information is stored in the payment end area as delivery end information. Then, in step S140, the order information corresponding to the inquiry No. is deleted from the undelivered area of the database of the storage unit 35.

Then, in step S145, the delivery end information stored in the settlement end area of the database in the storage unit 35 is transmitted to the order receiving server 17, and the processing in the management center server 19 is ended. I do.

The function and effect of the present embodiment will be described. First, the order receiving server 17 receives, from the consumer terminal 13, order information of tickets related to goods or services opened in the virtual shopping mall, and the order receiving server 17 manages the order information. Sent to the physical center server 19. Then, the management center server 19 receives the order information from the order receiving server 17, selects an optimal branch for delivering the ticket to the consumer in accordance with the order information, and selects this order information. And the image information representing the ticket is transmitted to the terminal 21 of the selected branch office. The store terminal prints out the invoice including the ticket, receipt, and arrival form from the printer 67 based on the order information and image information received from the management server 19, and issues it. As a result, even if the shopper of the virtual shopping mall receives an order for a product voucher from the consumer, the work of creating the product voucher, receipt, and arrival original form can be performed at the delivery company's sales office, for example. Can be issued at the same time, which can greatly reduce the time and cost of packing as before.

In addition, it is possible to reduce the lead time from when a consumer places an order to when a voucher is delivered. In addition, cash on delivery settlement by the courier's delivery staff will be possible, and it will be possible to reduce consumers' money transfer operations and to reliably collect payments.

In addition, the courier issues at least one of a product voucher, admission ticket, boarding ticket, meal ticket, and discount ticket on behalf of the provider of the product that opened the virtual shopping mall. As a result, the work time and work costs from ticketing to home delivery can be significantly reduced across multiple industries. (Second embodiment)

The configuration of the ticketing delivery system relating to goods or services using the information network according to the second embodiment of the present invention is the same as the configuration shown in FIG. 1 used in the first embodiment. '

The feature of this embodiment is that, as shown in FIG. 9, the management center server 19 prints the print image information 38 based on the order information received from the order receiving server 17 and the image information representing the ticket. Is generated and transmitted to the branch terminal. Further, as shown in FIG. 10, the office terminal 21 prints the invoice including the ticket from the print image information 91 received from the management center server 19.

Next, referring to the sequence diagram shown in FIG. 11, the flowcharts shown in FIGS. 12 to 13, the display screen shown in FIG. 7, and the invoice printing example shown in FIG. The operation of the ticketing delivery system for goods or services using the information network according to the embodiment will be described. It should be noted that the description in the present embodiment may be duplicated with the description in the first embodiment, and thus the description thereof will be omitted.

In FIG. 12, when an order request is received from the order receiving server 17, the process proceeds to step S 110, the order information is received from the order receiving server 17, and an inquiry No. is added to the information. To the undelivered area in the database of the storage unit 37 Remember. Then, in step S305, based on the received order information and the image information representing the ticket, a commodity voucher, a receipt, and print image information representing the arrival original form are generated, and this information is queried. Is added and stored in the undelivered area of the database in the storage unit 37.

In step S310, the print image information is read from the undelivered area of the database in the storage unit 37, and the read image information is stored in the branch terminal 21 selected in step S115. Send this print image information.

In FIG. 13, when a delivery request is received from the management center server 19, the process proceeds to step S405, where the print image information is received from the management server 19 and stored in the storage unit 57. Remember.

Then, in step S220, the print image information is transferred to the printer 67 and printed on one sheet of paper. As a result, the invoice 65 is printed and output from the printer 67 as shown in FIG.

The operation and effect of the present embodiment will be described. First, the order receiving server 17 receives, from the consumer terminal 13, order information of tickets related to goods or services opened in the virtual shopping mall, and the order receiving server 17 manages this order information. Send to center server 19. The management center server 19 receives the order information from the order receiving server 17 and, in accordance with the order information, optimally delivers the ticket to the consumer concerned. Select the branch office, and based on the order information and the image information representing the ticket, generate print image information for printing the ticket, the receipt, and the invoice including the arrival original form, and generate the print image information. To the selected branch office terminal 2 1. The branch terminal prints and issues the invoice including the ticket from the printer 67 from the print image information received from the management center server 19. As a result, even if a virtual shopping mall store receives an order for a product or service ticket from a consumer, the print image information for printing the product voucher, receipt, and arrival original form can be obtained. For example, it is possible to simultaneously issue batches at the delivery center's management center, greatly reducing the time and cost of conventional packing operations.

In addition, it can reduce the lead time from the time a consumer places an order to the time a product voucher is delivered. 'In addition, cash-on-delivery payments by the courier's delivery staff will be possible, which will reduce the amount of money transfer operations by consumers and ensure that payments are collected. Industrial applicability

According to the present invention, even when a shop of a virtual shopping mall receives an order for a ticket for goods or services from a consumer, it is possible to create an invoice including a product voucher, a receipt, and an original form for arrival. Work can be performed simultaneously and collectively at the delivery company's sales office, for example. This can greatly reduce the time and labor required for conventional packing.

In addition, the read time between the time the consumer places an order and the time the commodity voucher is delivered can be reduced. In addition, cash-on-delivery settlement by the delivery person of the home delivery company becomes possible, so that the transfer operation by the consumer can be reduced and, at the same time, the payment can be reliably collected.

In addition, even if a virtual shopping mall store receives an order for a voucher from a consumer, it will generate print image information for printing the voucher, receipt, and arrival form, for example, a courier service. It can be issued all at once at the same management center, greatly reducing the time and cost of packing as before.

It can also reduce the lead time from the time a consumer places an order to the time a product voucher is delivered. In addition, cash on delivery settlement by the courier's delivery person is possible, so that it is possible to reduce consumers' money transfer operations and to reliably collect money.

As described above, this is effective when the shopper of the virtual shopping mall receives an order for a ticket related to goods or services from the consumer, and in particular, the processing of the invoice including the commodity voucher is effective. It is suitable for contributing to the reduction of work efficiency by simultaneously issuing the completed work at the delivery company's sales office.

Claims

Sought

1. An order receiving server that receives and transmits order information on tickets related to goods or services opened in a virtual shopping mall from a consumer terminal, and transmits the order information.

Receiving the order information from the order receiving server, selecting the most suitable branch for delivering the ticket to the consumer according to the order information, and transmitting the order information and the ticket to the terminal of the selected branch. A management server for transmitting the image information to be represented,

A merchandise or service using an information network, comprising: a sales office terminal for printing an invoice including the ticket based on the order information and the image information received from the management server. Ticketing delivery system.

2. The branch office terminal

On the basis of the order information and the image information received from the management server, print image information representing the ticket, the receipt and the arrival original form is generated, and the print image information is printed on one sheet of paper. A ticket delivery system for goods or services using the information network according to claim 1.

3. An order receiving server that receives order information of tickets related to goods or services opened in a virtual shopping mall from a consumer terminal and transmits the order information;

The most suitable branch for receiving order information from the order receiving server and delivering the ticket to the consumer in accordance with the order information. A management server for generating print image information based on the order information and the image information representing the ticket, and transmitting the print image information to the terminal of the selected branch office;

A ticketing delivery system for goods or services using an information network, comprising: a sales office terminal for printing a bill including the ticket from print image information received from a management server.

4. The management server is

4. The information network according to claim 3, wherein print information is generated based on the order information received from the order receiving server and the image information representing the ticket. Delivery system for goods or services based on

5. The ticket is

A ticket for a product or service using the information network according to claims 1 to 4, wherein the ticket is at least one of a commodity voucher, an admission ticket, a ticket, a meal ticket, and a discount ticket. Home delivery system.