WO2002058304A2 - Procede et systeme de messagerie hertzienne - Google Patents

Procede et systeme de messagerie hertzienne Download PDF

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Publication number
WO2002058304A2
WO2002058304A2 PCT/SG2002/000005 SG0200005W WO02058304A2 WO 2002058304 A2 WO2002058304 A2 WO 2002058304A2 SG 0200005 W SG0200005 W SG 0200005W WO 02058304 A2 WO02058304 A2 WO 02058304A2
Authority
WO
WIPO (PCT)
Prior art keywords
offer
user
keyword
event
message
Prior art date
Application number
PCT/SG2002/000005
Other languages
English (en)
Other versions
WO2002058304A3 (fr
Inventor
Kok Fung Lai
Cjin Pheow Lee
Original Assignee
Buzzcity Pte Ltd.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Buzzcity Pte Ltd. filed Critical Buzzcity Pte Ltd.
Publication of WO2002058304A2 publication Critical patent/WO2002058304A2/fr
Publication of WO2002058304A3 publication Critical patent/WO2002058304A3/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/2866—Architectures; Arrangements
    • H04L67/30—Profiles
    • H04L67/306—User profiles
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/04—Protocols specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/51—Discovery or management thereof, e.g. service location protocol [SLP] or web services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/55—Push-based network services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/30—Definitions, standards or architectural aspects of layered protocol stacks
    • H04L69/32—Architecture of open systems interconnection [OSI] 7-layer type protocol stacks, e.g. the interfaces between the data link level and the physical level
    • H04L69/322—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions
    • H04L69/329—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions in the application layer [OSI layer 7]

Definitions

  • the present invention relates to the field of wireless data messaging and more particularly to the field of wireless data messaging using SMS.
  • the present invention provides, in a mobile communication network, including a plurality of users having mobile communication devices with wireless data capabilities, a method of notifying one or more entities of an event or offer including the steps of: receiving at a predetermined address a data message sent from a user, the data message including a keyword; processing the data message to extract the keyword; associating the keyword with a corresponding event or offer; associating an identifier of the user with the corresponding event or offer; and transmitting a wireless data message to the user relating to the corresponding event or offer.
  • the present invention provides, in a mobile communication network including a plurality of users having mobile communication devices with wireless data capabilities, an automated system for recording user interest in one or more events or offers, including: receiver for receiving data messages from one or more users; processor for: (i) processing the received data messages in order to extract one or more keywords from the messages; (ii) associating each extracted keyword with a .corresponding event or offer; and
  • the essence of the present invention lies in the association of particular keywords with particular offers or events and their use in a wireless data messaging environment, particularly an SMS messaging environment. This combination of features surprisingly may be used to allow interested parties to be associated with particular offers or events and also to elicit an automated and appropriate wireless data response.
  • This invention has many advantages for businesses and other organizations utilizing the invention, as it is an efficient and effective means for businesses to acquire customers and keep in contact with them.
  • the present invention allows businesses to not only provide prompt replies to customers and potential customers, but to develop a maiiing list to send information to on other matters. This is because customers and potential customers are likely to be more willing to provide their SMS contact details to traders as they will be prevailed of a useful service.
  • a further advantage of the present invention is that it also allows traders to significantly increase their response rate to customer demands and queries, and with it, increasing sales and customer retention.
  • the present invention is able to exploit this high penetration and provide an added mobile phone service, which enhances the "always-with-you" usage of the mobile phone.
  • Figure 1 illustrates a flowchart of the operation of a method according to an embodiment of the present invention.
  • Figure 2 illustrates a block diagram of a system according to an embodiment of the present invention.
  • the present invention has particular application to traders wanting to advertise or offer a product/service for sale or make known a particular event/promotion such as by a media publication or even a verbal notification.
  • this advertisement would contain a reference or keyword, such as an alphanumeric string.
  • the advertisement could state "For a reminder of this event, SMS 9-2-BuzzMe with message "243". Therefore, any person reading this advertisement could use a communication device with SMS capabilities, such as a mobile phone, to register their interest for a reminder.
  • a person wishing to have a reminder sent to them would initiate an SMS message to the designated address (11), which in the present example is "9-2-BuzzMe".
  • This message could consist of the keyword "243” only, or be a component of a more detailed message, such as "please send me a reminder: 243".
  • this message is received at the designated address it is processed in order to extract a recognized keyword (12), which in the present example would be the alphanumeric string "243".
  • a look up table is then used to associate the extracted keyword with the relevant event or offer (13).
  • the look up table would point to information regarding the story telling session on November 23.
  • information relating to the user such as the user's mobile phone number, would be associated with that event (14). This association could take many forms.
  • the processor would store the user's mobile telephone details in a database for later use, so that the reminder could be sent to the user closer to the story telling session. Therefore, in effect, the user's interest in the relevant event would be registered. With the user registered in the database, an SMS acknowledgement of their interest could be sent, which could also confirm that a reminder for the story telling session would be sent closer to the date. Then, for example, 24 hours before the story telling session, the processor could generate an appropriate response and send this to the user's mobile phone number via SMS (15).
  • the processor When the processor is registering the user in the database, the processor would first determine whether or not that user is already registered and subscribing to the messaging service. The processor would therefore interrogate the database to determine whether further information about the user is known. For example, the processor may initiate a search in the database to ascertain whether the user's mobile telephone number is already recorded and known. If known, the number may also be associated with information relating to the user, such as a name, address, demographics and other contact information. In this way, the present invention allows a trader to develop a mailing list of interested parties and subscribers.
  • the present invention may be applied to many different types of situations where an interest is to be registered or an SMS notification to be received of a particular event.
  • a toy store may run out of stock of a particular toy.
  • Customers inquiring as the availability of this toy could be told to send an SMS message to 9-2-BuzzMe with keyword "toydog".
  • Any messages received at 9-2- BuzzMe which include the "toydog" keyword would be matched with the appropriate event, which in the present instance was the particular toy being out of stock.
  • the mobile phone number of the inquiring customer would then be saved in a database of subscribers and compiled in a list to be sent an SMS message once the particular toy was again in stock.
  • the system would be associated with a designated address, such as a particular contact number, and messages sent to that number would be received at receiver (21).
  • the received messages would then be sent to processor (22) in order to analyze the message to ascertain whether they included a recognised reference. For instance, in the example of a toy being out of stock, as mentioned above, the processor would recognise the string "toydog".
  • a look up table such that the one or more references or keywords are associated with particular events or offers. It is to be appreciated that the processor may be able to recognise various different keywords for different events or offers.
  • the processor also proceeds to associate an identifier of the interested party with an identifier of the relevant event offer and save this information in a database (23).
  • the interested party identifier will be the mobile phone number that sent in the initial wireless data message.
  • the contact information regarding the interested party would be saved in a subscriber database for future use and reference, such as to send information regarding related offers and/or events. Therefore, in effect, the interested party would be placed on a mailing list of the toy store.
  • the processor When it has been ascertained which offer or event is of interest to the user, the processor will use the interested party identifier and the relevant event/offer information to transmit an appropriate response and/or acknowledgement.
  • an acknowledgement of the user's interest may be sent immediately, and then once new stock has become available, appropriate notification would be sent to the user, as instructions would be give to the processor to send a message to all interested parties in the database that have expressed an interest in being told of such.
  • the processor would therefore extract all entries relating to that particular event and send an SMS message to each of the interest parties via the transmitter (24).
  • the overall system may be owner specific, in that the keywords relate to different offers and events relevant to the one trader, or the system may be managed by a third party who manages offers and events and subscriber databases relating to a number of different traders and organisations. Variations and additions are possible within the general inventive concept as will be apparent to those skilled in the art.
  • a single message from a user may include a plurality of keywords relating to a plurality of different events and offers of interest.
  • more than one keyword may be associated with a particular event or offer and the keyword need not be pre-designated, but may be extractable due to its association with particular offers, such as "food" for an offer from a restaurant.

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)

Abstract

L'invention concerne, dans un réseau de communication de mobiles comprenant plusieurs utilisateurs possédant des dispositifs mobiles dotés de possibilités de communication hertziennes, telles que des services de messages courts (SMS), un système et un procédé permettant d'enregistrer leurs intérêts pour une offre ou un événement particulier et de leur envoyer une notification concernant cet événement ou cette offre. On demande aux utilisateurs d'envoyer, à une adresse désignée, un message, de préférence via un SMS, comprenant un mot clé correspondant à l'offre ou à l'événement d'intérêt. Les messages reçus à l'adresse désignée sont analysés afin d'extraire les mots clés. Une fois extraits, les mots clés sont associés à l'offre ou à l'événement pertinent, et un identificateur se rapportant à l'utilisateur y est ensuite associé. Le cas échéant, un message de données hertzien, contenant une notification concernant l'événement ou l'offre, est envoyé à l'utilisateur.
PCT/SG2002/000005 2001-01-18 2002-01-17 Procede et systeme de messagerie hertzienne WO2002058304A2 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
SG200100239A SG99879A1 (en) 2001-01-18 2001-01-18 Wireless messaging system and method
SG0100239-3 2001-01-18

Publications (2)

Publication Number Publication Date
WO2002058304A2 true WO2002058304A2 (fr) 2002-07-25
WO2002058304A3 WO2002058304A3 (fr) 2002-10-10

Family

ID=20430726

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/SG2002/000005 WO2002058304A2 (fr) 2001-01-18 2002-01-17 Procede et systeme de messagerie hertzienne

Country Status (2)

Country Link
SG (1) SG99879A1 (fr)
WO (1) WO2002058304A2 (fr)

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN100410943C (zh) * 2005-12-15 2008-08-13 腾讯科技（深圳）有限公司 一种即时消息的主题内容提取方法
US7920850B1 (en) 2010-09-21 2011-04-05 SkyWire Media, Inc. Method and system for a hospitality entity to communicate goods and services to a guest
US20140114706A1 (en) * 2009-11-23 2014-04-24 John Ford Blakely System and method for an automated concierge

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1997041654A1 (fr) * 1996-04-29 1997-11-06 Telefonaktiebolaget Lm Ericsson Systeme de diffusion d'information de telecommunications
WO1999067938A1 (fr) * 1998-06-23 1999-12-29 Swisscom Ag Procede permettant de proposer, de commander et de vendre des biens et des services
WO2000077979A2 (fr) * 1999-06-14 2000-12-21 Geoworks Corporation Procede de selection par l'abonne lui-meme des publicites reçues sur son afficheur d'appareil mobile sans fil

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1997041654A1 (fr) * 1996-04-29 1997-11-06 Telefonaktiebolaget Lm Ericsson Systeme de diffusion d'information de telecommunications
WO1999067938A1 (fr) * 1998-06-23 1999-12-29 Swisscom Ag Procede permettant de proposer, de commander et de vendre des biens et des services
WO2000077979A2 (fr) * 1999-06-14 2000-12-21 Geoworks Corporation Procede de selection par l'abonne lui-meme des publicites reçues sur son afficheur d'appareil mobile sans fil

Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN100410943C (zh) * 2005-12-15 2008-08-13 腾讯科技（深圳）有限公司 一种即时消息的主题内容提取方法
US20140114706A1 (en) * 2009-11-23 2014-04-24 John Ford Blakely System and method for an automated concierge
US7920850B1 (en) 2010-09-21 2011-04-05 SkyWire Media, Inc. Method and system for a hospitality entity to communicate goods and services to a guest
US8107934B1 (en) 2010-09-21 2012-01-31 SkyWire Media, Inc. Method and system for a hospitality entity to communicate goods and services to a guest

Also Published As

Publication number Publication date
SG99879A1 (en) 2003-11-27
WO2002058304A3 (fr) 2002-10-10

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