WO2001017020A2 - Procede et systeme pour devier des liaisons telephoniques - Google Patents

Procede et systeme pour devier des liaisons telephoniques Download PDF

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Publication number
WO2001017020A2
WO2001017020A2 PCT/DE2000/002869 DE0002869W WO0117020A2 WO 2001017020 A2 WO2001017020 A2 WO 2001017020A2 DE 0002869 W DE0002869 W DE 0002869W WO 0117020 A2 WO0117020 A2 WO 0117020A2
Authority
WO
WIPO (PCT)
Prior art keywords
connection
telecommunication
telecommunications
telecommunication connection
identifier
Prior art date
Application number
PCT/DE2000/002869
Other languages
German (de)
English (en)
Other versions
WO2001017020A3 (fr
Inventor
Sigrid Hertelt
Udo Klotz
Bernhard Krembs
Irena Romanski
Karl Schurr
Original Assignee
Siemens Aktiengesellschaft
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens Aktiengesellschaft filed Critical Siemens Aktiengesellschaft
Priority to EP00963923A priority Critical patent/EP1208596A2/fr
Publication of WO2001017020A2 publication Critical patent/WO2001017020A2/fr
Publication of WO2001017020A3 publication Critical patent/WO2001017020A3/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/4234—Remote access to features of PBX or home telephone systems-teleworking in a PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H04M3/546—Arrangements for diverting calls for one subscriber to another predetermined subscriber in private branch exchanges

Definitions

  • the present invention relates to a method and a system for redirecting telecommunications connections, which in particular enables the integration of teleworkers into a corporate network.
  • the present invention relates to the call diversion service which enables a user to divert incoming connections under different conditions to other connections, for example to automatic announcements, to a service person (operator) or to another connection under which the user can be reached temporarily ,
  • Such call diversion is also used, for example, by so-called teleworkers. This includes employees of a company who, in addition to their company workplace, also work from time to time for the company from home and in particular should be reachable by phone there. Such a teleworker is, for example, an insurance agent. If this activates call diversion, incoming calls to his company workstation are automatically diverted to his home connection.
  • CD pj CD P 'rt ⁇ £ l P>i—' n ⁇ TJ 0 J 0 ⁇ H- 0- ⁇ C ⁇ P-
  • CD s £ H- C ⁇ H- ⁇ ⁇ H- 1 ⁇ ⁇ P ) r- 1 ⁇ H 0 ' ⁇
  • the redirection of the telecommunication connections usually takes place in the public switching centers.
  • the public switching center of the first telecommunication connection contains, for example, means for storing the connection identifier of the first telecommunication connection, the second telecommunication connection to which the connection is redirected if necessary, and status information which provides information as to whether the diversion should take place or Not.
  • the redirection of a connection directed to the first telecommunications connection then already takes place in this public switching center.
  • vates conversation is held so that separate invoices can be created.
  • the information between which telecommunication connections are to be redirected is stored in a table in the public exchanges, with a second telecommunication connection, to which a telecommunication connection is to be redirected, predefined for a first telecommunication connection.
  • Further claims relate to a more flexible extension of the method according to the invention. For example, it may be desirable to be able to register for call diversion from any external connection and to only specify the second connection to which the telecommunications connections are to be diverted when the connection is logged on. This then makes it possible, for example, to redirect calls from the company workstation to any connection under which you can be reached temporarily (for example during a business trip to a hotel connection). It is also possible to redirect the connections to a mobile phone.
  • a system is proposed according to independent claim 11, by means of which such a deflection method can be carried out.
  • An essential component of the system is a switching center connected to the company connection, which has means for storing the connection identification of the company connection, the connection identification of the home connection and a status information which indicates whether the diversion should take place.
  • the switching center also contains means for redirecting telecommunications connections.
  • a further exchange is connected to the home connection, which also has means for storing information that determine the behavior of the home connection. Furthermore, this exchange also contains means for modifying adorn the information data in order to reproduce another connection identifier according to the invention.
  • FIG. 1 shows a diagram of the telecommunications connections and exchanges involved in the method according to the invention
  • Fig. 4 shows the behavior of the home connection for private and business calls.
  • the method according to the invention is preferably implemented using Centrex (Central Office Exchange Service).
  • Centrex Central Office Exchange Service
  • This is understood as a service package in the public network that provides means to build up a corporate network with extension functions.
  • Centrex there is the possibility of logically combining the first telecommunication connection AI at the company work station with the second telecommunication connection A2, ie with the home connection, in a network-wide so-called Centerx group.
  • the first telecommunication connection AI is part of a private branch exchange PBX, which comprises at least one further private branch exchange A4.
  • This private branch exchange PBX is connected to the telecommunications network N via the public switching center VST1 of the private branch exchange PBX.
  • This public switching center VST1 contains a storage device, hereinafter referred to as the teleworker list L1, which enables quick access to the data of the teleworker, the numbers of his company connection AI and his home connection A2. Furthermore, for each in the Teleworker list Ll stored connection pair AI, A2 a status information is stored, which indicates whether a redirection should take place or not. Similar information is also stored in a second teleworker list L2, which is part of the public switching center VST2 of the home connection A2. These determine how the home connection A2 should behave when establishing telecommunications connections.
  • the call diversion is activated in that the teleworker enters a predetermined access code from his home connection A2 and then a personal PIN number for identification. This is recognized by the switching center VST2 of the home connection A2, the registration status is changed accordingly and information is also forwarded to the switching center VST1 of the company connection AI. Call diversion can also be deactivated in the same way. It is then possible, for example, to record the times of logging in and out and thus also the working hours of the teleworker.
  • the complete registration preferably takes place directly from the home connection A2 of the teleworker. However, it may also be necessary for the teleworker to notify the PBX of the PBX as soon as he leaves the work station from his company connection AI and to finally activate the call diversion from home. Since the teleworker is not able to accept calls in the intervening period, it can be provided that in this period connections directed to the company connection AI are forwarded to a mailbox M which is part of the public switching center VST1 of the company connection AI who then receives messages or issues a corresponding announcement.
  • FIG. 2 shows the redirection according to the invention of telecommunications connections directed to the company work station AI of the teleworker. For example, a customer chooses on his external O pr
  • connection A5 shown in the drawing. Only the intermediate step of forwarding connections via the PBX is then omitted, but the caller ID is still modified.
  • the teleworker can make private calls from his home connection A2 even after logging on.
  • he first dials a special control code to temporarily suppress the modification of the information data, and then the desired phone number.
  • the private number of connection A2 then appears on the called connection and not the company number of connection AI.
  • connection A2 shows the behavior of the home connection A2 and the public switching center VST2 again schematically. If the call diversion is not activated (above), the connection A2 behaves like a normal private telephone connection with the private subscriber profile TP1.
  • This subscriber profile TP1 states, for example, under which call number the connection A2 can be reached and whether this calls for any additional services (call waiting, mailbox, etc.).
  • the data required for call diversion, which define the teleworker profile TP2 are already stored in the teleworker list L2, but initially have no influence on the behavior of the connection A2.
  • connection A2 also receives the teleworker profile TP2. How connection A2 actually behaves depends on the incoming and outgoing telecommunications connections. If a connection directed to the company connection AI arrives at the connection A2 or if the teleworker dials a number after logging on for call diversion, the connection A2 behaves like the company connection AI according to the teleworker profile TP2. For incoming connections that come about by dialing the private number or by entering the previous number However, the control code mentioned A2 behaves like the usual private connection in accordance with the normal subscriber profile TP1.
  • the owner of the extension line A4 is also a teleworker and has also registered for the call diversion procedure.
  • a telecommunication connection is then routed from the home connection A2 of the calling teleworker to the public switching center VST1 of the private branch exchange PBX.
  • the telecommunication connection directed to the extension connection A4 is to be diverted, and the telecommunication connection is automatically diverted to the home connection of the second teleworker.
  • the data for this second teleworker are then also stored in the teleworker lists of the switching center VST1 and the public switching center of the home connection of the second teleworker.
  • the company connection AI of the teleworker is permanently linked to its home connection A2 in the teleworker list L1, which enables very fast access to the data and counteracts any misuse of the call diversion.
  • the second connection belonging to the company connection AI, to which a telecommunications connection is to be redirected is only determined when the user logs on. This can be done, for example, by the teleworker starting from the connection to which the connections are to be diverted, a special control code for activating the call diversion, and then the number of the desired second connection (which could possibly also be recognized automatically), as well as a personal PIN number for identification.
  • teleworker list L1 for example, initially only the information would then be stored as to which persons are authorized to use the redirection service. The information can only be added when you log on. In this case, that would be in Fig. 4 shown teleworker profile TP2 created only when logging in for call diversion or loaded into the public switching center VST2 of the second connection A2. It is thus possible to connect to the system from any public connection. Then there would also be the possibility of diverting the calls to a mobile radio telephone (for example a GSM telephone).
  • a mobile radio telephone for example a GSM telephone

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephonic Communication Services (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)

Abstract

L'invention concerne un procédé permettant de dévier des liaisons téléphoniques selon lequel des liaisons téléphoniques dirigées vers un premier raccordement téléphonique (A1) est dévié vers un deuxième raccordement téléphonique (A2) et selon lequel des données d'informations qui reproduisent un indicatif d'identification de ligne sont en outre transmises. Au moment où une liaison téléphonique est établie par le deuxième raccordement téléphonique (A2) en direction d'un troisième raccordement téléphonique (A3), les données d'information sont modifiées de manière à reproduire l'indicatif d'identification du premier raccordement téléphonique (A1) à la place de l'indicatif d'identification du deuxième raccordement téléphonique (A2).
PCT/DE2000/002869 1999-08-30 2000-08-23 Procede et systeme pour devier des liaisons telephoniques WO2001017020A2 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
EP00963923A EP1208596A2 (fr) 1999-08-30 2000-08-23 Procede et systeme pour devier des liaisons telephoniques

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE19941151.4 1999-08-30
DE1999141151 DE19941151A1 (de) 1999-08-30 1999-08-30 Verfahren und System zum Umlenken von Fernmeldeverbindungen

Publications (2)

Publication Number Publication Date
WO2001017020A2 true WO2001017020A2 (fr) 2001-03-08
WO2001017020A3 WO2001017020A3 (fr) 2001-10-04

Family

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Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/DE2000/002869 WO2001017020A2 (fr) 1999-08-30 2000-08-23 Procede et systeme pour devier des liaisons telephoniques

Country Status (3)

Country Link
EP (1) EP1208596A2 (fr)
DE (1) DE19941151A1 (fr)
WO (1) WO2001017020A2 (fr)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE102005055757A1 (de) * 2005-11-21 2007-05-31 Siemens Ag Steuereinrichtung zum Betrieb eines Kraftfahrzeuges und Verfahren zum Betrieb eines Kraftfahrzeuges

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE10124764A1 (de) * 2001-05-21 2002-11-28 Siemens Ag Nebenstellenabhängige Rufumleitung in einer Vermittlungsstelle
DE10209383A1 (de) * 2002-03-02 2003-09-18 Gude Michael Kommunikations-Router
DE10253497A1 (de) * 2002-11-16 2004-06-03 Tenovis Gmbh & Co. Kg Verfahren zum Ermitteln einer übergeordneten Anrufernummer und Vorrichtung hierfür
DE102011054010A1 (de) * 2011-09-28 2013-03-28 Teles Ag Informationstechnologien Verfahren zum Aufbau einer Telekommunikationsverbindung (TK-Verbindung) über ein Mobilfunknetz sowie Telekommunikationsanordnung und Managementsystem zur Durchführung des Verfahrens

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0539104A2 (fr) * 1991-10-23 1993-04-28 AT&T Corp. Technique de télécommunication pour agent au foyer
US5452347A (en) * 1993-01-07 1995-09-19 Rolm Company Dual-line telephone bridging device that gives remote telephones access to communications features
US5889845A (en) * 1995-11-15 1999-03-30 Data Race, Inc. System and method for providing a remote user with a virtual presence to an office
US5905776A (en) * 1996-04-04 1999-05-18 Siemens Information And Communication Networks, Inc. System and method of co-ordinating communications for telecommuters

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0539104A2 (fr) * 1991-10-23 1993-04-28 AT&T Corp. Technique de télécommunication pour agent au foyer
US5452347A (en) * 1993-01-07 1995-09-19 Rolm Company Dual-line telephone bridging device that gives remote telephones access to communications features
US5889845A (en) * 1995-11-15 1999-03-30 Data Race, Inc. System and method for providing a remote user with a virtual presence to an office
US5905776A (en) * 1996-04-04 1999-05-18 Siemens Information And Communication Networks, Inc. System and method of co-ordinating communications for telecommuters

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE102005055757A1 (de) * 2005-11-21 2007-05-31 Siemens Ag Steuereinrichtung zum Betrieb eines Kraftfahrzeuges und Verfahren zum Betrieb eines Kraftfahrzeuges

Also Published As

Publication number Publication date
EP1208596A2 (fr) 2002-05-29
WO2001017020A3 (fr) 2001-10-04
DE19941151A1 (de) 2001-03-01

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