WO2000065506A2 - Individual seat selection ticketing and reservation system - Google Patents
Individual seat selection ticketing and reservation system Download PDFInfo
- Publication number
- WO2000065506A2 WO2000065506A2 PCT/US2000/010686 US0010686W WO0065506A2 WO 2000065506 A2 WO2000065506 A2 WO 2000065506A2 US 0010686 W US0010686 W US 0010686W WO 0065506 A2 WO0065506 A2 WO 0065506A2
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- WO
- WIPO (PCT)
- Prior art keywords
- seat
- representation
- seats
- server
- information
- Prior art date
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Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
Definitions
- the invention relates to making reservations over a wide-area network. More specifically, the invention relates to permitting a widely distributed reservation system accessible over a wide-area network without dedicated hardware and software.
- U.S. Patent 4,974,252 describes a more interactive theater attendance system where patrons are permitted two way communications between themselves and a broadcast center but this system requires that persons be in attendance at the theater and, further, some attendant be present at the remote broadcast center.
- a method and system of providing distributed access to a venue reservation system is disclosed.
- a seating chart for the requested venue is served to an unafilliated client node.
- the client tentatively selects a seat from the seating chart.
- the selected seat is designated as reserved on subsequent servings of the seating chart.
- Figure 1 is a flow diagram of the present invention illustrating the major components thereof and the interactivity that takes place between the potential customer and the instant invention.
- Figure 2 is an illustration of the concept of the present invention utilizing the internet as the Wide Area Network to which users connect to perform the desired function and shows an example of a remotely located user accessing the functionality of the instant invention for purposes of reserving seats for a dinner theater performance in a distant city.
- Figure 3 is a illustration of the concept of the present invention refined down to the functionality of reserving specific seats and blocking from duplicate sale those seat that are already reserved.
- Figure 4 is a sample of the screens seen by a remote user of the instant invention during a session wherein the user selects and orders 4 specific seats for a distant dinner theater show.
- Figure 5 is a complete code set for one exemplary embodiment of the present invention.
- Figure 6 is a flow diagram of a host server operation in response to a venue request in an alternative embodiment of the invention.
- Figure 7 shows a sample of seating chart in one embodiment of the invention.
- Figure 8 is a code diagram of a code segment which implements the tentative reservation aspect of one embodiment of the invention.
- the operator of a venue implements the disclosed reservation system to allow remotely located users to reserve specific seating for specific events 1. By doing so, the operator initiates those certain actions necessary to displaying an internet web site to all online users 2. A prospective customer for the venues offering(s) logs onto the internet
- the prospective customer can be connected to the internet by any conventional means, yet this by no means implies that the wide-area network must be what is commonly referred to as the "internet.”
- an inquiry is directed to the appropriate database, which may be located concurrent with the primary server hosting the reservation system software program or may be located remotely, such as at the physical location of the venue, asking for a return of information to the prospective customer of all appropriate information contained therein relative to his inquiry 5.
- the prospective customer indicates a desired seat or seats through conventional computer input means and directs that information back to the server hosting the code necessary to the implementation of the reservation system 6.
- the server again makes an appropriate database query and returns to the prospective customer all pertinent information relating to that selection, such as which seats are still available for the chosen performance, airline flight, boxing match, etc.
- the prospective customer is then presented with a representation of all then available seating for the selected venue 8. From this representation, the prospective customer makes a selection of a seat or seats by indicating such through a mouse click, keyboard entry or other means, such as but not limited to a touch screen. Selection through voice command via a speech interface is also within the scope and contemplation of the invention.
- the server through the coding necessary to implement the reservation system, creates a temporary customer identification 9 that is used to associate this potential customer with the customer's later selections and permit system use by multiple simultaneous users.
- the system requests payment information from the customer 10. That information is processed through conventional internet or other electronic means, and once the information and payment are verified 11a, the customer information as supplied in 10 is made permanent, and the seat or seats selected are removed from inventory and blocked from duplicate sale, both graphically when presented to the next prospective customer and in the database where information for accounting and administrative purposes is retained. If the customer's payment information cannot be verified lib, then the customer is given an opportunity to correct the information or start over with a new transaction. Upon verification of the customer's payment information, the customer receives a confirmation of the transaction 13 containing all appropriate reference information for the customer's records.
- a user in Houston 13 is planning to vacation in New York and wishes to see a play at a dinner theater there that utilizes the system for ticketing and reservations 15.
- the user in Houston, or in any other location worldwide, connects to the internet in the conventional way and retrieves the appropriate web site through a graphical browser from a host server located in, say, Anaheim, California 14.
- the client node is unafilliated with the host server, i.e., need not have dedicated hardware or software to access the system. Rather, the system may be made accessible through any conventional web browser.
- the host server serves a seating chart for the dinner theater to the user such that the user is able to see the exact seating arrangement of the remote dinner theater and select the exact seat or seats desired for the performance of choice. Such additional information as is appropriate can be provided to the remote user to assist in making an informed decision as to which seat or seats are desired.
- the host server may serve a view as seen from a particular seat tentatively selected. For example, in one embodiment, the tentative selection may be through clicking on the seat or merely detection of the cursor over the seat without a click.
- the "venue" is a dinner theater
- venue as used herein is not so limited and is deemed to include any forum for which seating space is sought, including without limitation, airplane or other transportation, stadiums, theaters, and the like.
- Figure 4 shows the screens presented to a user when accessing the system and progressing through the process of selecting a specific seat or seats, and reserving and paying for them.
- Figure 4(a) is where the first screen presented shows links to available performances for that selected venue 22.
- Figure 4(b) is the second screen 23 and shows a view of the seating available for that venue with seats that have already been taken crossed off with an "X" 24. The hypothetical user wants to have a party of four sit at table Sll 25 and selects the four seats around that table by clicking on them with the mouse.
- the seat number appears in the window at the bottom of the user's screen 26 and when the user clicks on a seat, it is added to a running tally of the seats the user has already taken 27. Only seats having not previously been taken show up in the window 26 when the cursor passes over them.
- Figure 4(d) is the next screen and it tells the user that the payment method has been accepted (or rejected) and relates information about the transaction 30 such as a transaction code and a receipt number that can be used as a ticket or as a voucher with which to redeem a ticket or tickets at the venue box office upon arrival for the performance.
- Figure 4(d) shows the opening screen the next visitor to the system is presented with, which is the same set of screens except that the seats reserved by the hypothetical user 31 are marked off as already taken.
- FIG. 5 is a code diagram of one embodiment of the invention.
- the ticketing and reservation system of the present invention in one particular embodiment thereof, includes a computer program operating on a server for a wide area network (WAN), generally described by the flow chart of Figure 1 and the accompanying code example which implements one embodiment of the instant invention.
- WAN wide area network
- One of many possible series of computer instructions to perform this function is:
- ⁇ - Markup Language engine converts result to display compatible format for output to client computer - >
- the server initializes the process of returning to the user all available seats:
- ⁇ - Query is looped until all available seats are retrieved.
- ⁇ - markup language engine converts result to markup language format for output to client computer - >
- Markup language engine converts result to markup language format for output to client computer - >
- client is presented with option to provide his payment information again or abandon his reservation
- FIG. 6 is a flow diagram of a host server operation in response to a venue request in an alternative embodiment of the invention.
- a host server receives a venue request at functional block 600.
- the host server serves a seating chart for that venue to the requesting client node.
- the seating chart is served as a HTML page with active links for the seats which are currently available.
- the seating chart may be served as a Java applet.
- the host server receives a tentative seat selection from the client node.
- decision block 606 a determination is made on the host server whether the tentative seat selection selected at functional block 604 would orphan one or more seats. An orphan seat is deemed to be any single seat that has no available a? seat within the row.
- Some venues may wish to force alternative seat selections if the tentative seat selections would orphan seats. Following alternative seat selection and the criterion for doing so may differ from venue to venue, as well as depending on the existing availablity of comparable seating that would not orphan seats.
- a determination is made by the host server seat at decision block 608 whether the selected venue wishes to force alternative seat selection. If the venue does not wish to force alternative seat selection, the host server may optionally nevertheless send a request that alternative seats be selected at functional block 610.
- a determination is made at decision block 612 after the request that alternative seats be selected is sent at functional block 610 whether the client node has accepted the request.
- the venue wishes to force alternative seat selection at functional block 608, a message indicating that the selected seats are unavailable and possibly explaining that the venue does not permit seat selection that would orphan seats sent to the client node at functional block 614.
- suggested alternative seat selections may be sent at functional block 616.
- the alternative suggested seat selections may also be sent subsequent to the notice that selected seats are unavailable at functional block 614.
- the determination is made whether the suggestion has been accepted by the client at decision block 618. If the suggested alternative seat selection is not accepted, a determination is made at decision block 620 whether an alternative seat selection has been received, e.g., different than the original tentative seat selection and different from the suggested alternative seat selection. If not, the interaction with the client ends. If it has, the server makes an orphan determination as to the new alternative seats.
- the server places a tentative reservation on the seats at functional block 622.
- the tentative reservation may be made prior to the orphan determination and cancelled if alternative seats are forced or selected.
- the tentative reserve representation takes the form of a question mark appearing over the seats, as displayed on the seating chart.
- a request for payment information is issued by the host server.
- a determination is made at decision block 626 if the payment information received is valid. If the payment information is not valid, a request is made by the server at functional block 628 for alternative payment information coupled with an indication that the prior payment information was unacceptable. If the alternative payment information is received at decision block 630, that payment information is then verified at functional block 626. If not, the tentative reservation is removed at functional block 632. This returns the representation of the seat on subsequently served seating charts to the unsold representation. If the payment information is valid at decision block 626, the reservation is made permanent, and the representation of the seat on the seating chart is changed to the permanently reserved reservation representation. A printable receipt, ticket, or voucher sufficient to permit access to the event is then served to the client node.
- Figure 7 shows a sample of seating chart in one embodiment of the invention. As shown in the figure, seats C and D in row 10 are shown in a tentatively reserved representation. The "Xs" mark seats which are permanently reserved, and the circles with no indication represent seats in the unsold state. Seat 10(i) would be considered an orphan seat.
- Figure 8 is a code diagram of a code segment which implements the tentative reservation aspect of one embodiment of the invention. Numerous other codings are, of course, possible.
- the present invention may be readily used to reserve specific seats on commercial airliners or reserve specific staterooms on a cruise ship, as well as for reserving seats for any venue from community theater or little league baseball to major league sporting events.
Abstract
Description
Claims
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
AU46514/00A AU4651400A (en) | 1999-04-22 | 2000-04-21 | Individual seat selection ticketing and reservation system |
Applications Claiming Priority (4)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US09/295,577 | 1999-04-22 | ||
US09/295,577 US7454361B1 (en) | 1999-04-22 | 1999-04-22 | Individual seat selection ticketing and reservation system |
US55321300A | 2000-04-20 | 2000-04-20 | |
US09/553,213 | 2000-04-20 |
Publications (3)
Publication Number | Publication Date |
---|---|
WO2000065506A2 true WO2000065506A2 (en) | 2000-11-02 |
WO2000065506A8 WO2000065506A8 (en) | 2001-11-15 |
WO2000065506A9 WO2000065506A9 (en) | 2002-04-25 |
Family
ID=26969202
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US2000/010686 WO2000065506A2 (en) | 1999-04-22 | 2000-04-21 | Individual seat selection ticketing and reservation system |
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WO (1) | WO2000065506A2 (en) |
Cited By (8)
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US8126748B2 (en) | 2008-02-25 | 2012-02-28 | Tixtrack, Inc. | Sports and concert event ticket pricing and visualization system |
US10192174B2 (en) | 2008-02-25 | 2019-01-29 | Tixtrack, Inc. | Sports and concert event ticket pricing and visualization system |
US10423894B2 (en) | 2008-02-25 | 2019-09-24 | Tixtrack, Inc. | Sports and concert event ticket pricing and visualization system |
US10423895B2 (en) | 2008-02-25 | 2019-09-24 | Tixtrack, Inc. | Sports and concert event ticket pricing and visualization system |
US10528894B2 (en) | 2008-02-25 | 2020-01-07 | Tixtrack, Inc. | Sports and concert event ticket pricing and visualization system |
US10963818B2 (en) | 2008-02-25 | 2021-03-30 | Tixtrack, Inc. | Sports and concert event ticket pricing and visualization system |
US11093909B1 (en) | 2020-03-05 | 2021-08-17 | Stubhub, Inc. | System and methods for negotiating ticket transfer |
US11216857B2 (en) | 2016-06-23 | 2022-01-04 | Stubhub, Inc. | Weather enhanced graphical preview for an online ticket marketplace |
Families Citing this family (1)
Publication number | Priority date | Publication date | Assignee | Title |
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CN107545313A (en) * | 2017-08-22 | 2018-01-05 | 携程旅游信息技术(上海)有限公司 | Share-car method, system, equipment and the storage medium that in-car seat is subscribed |
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2000
- 2000-04-21 WO PCT/US2000/010686 patent/WO2000065506A2/en active Application Filing
Non-Patent Citations (1)
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Cited By (14)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US10963818B2 (en) | 2008-02-25 | 2021-03-30 | Tixtrack, Inc. | Sports and concert event ticket pricing and visualization system |
US8126748B2 (en) | 2008-02-25 | 2012-02-28 | Tixtrack, Inc. | Sports and concert event ticket pricing and visualization system |
US10423894B2 (en) | 2008-02-25 | 2019-09-24 | Tixtrack, Inc. | Sports and concert event ticket pricing and visualization system |
US10423895B2 (en) | 2008-02-25 | 2019-09-24 | Tixtrack, Inc. | Sports and concert event ticket pricing and visualization system |
US10453001B2 (en) | 2008-02-25 | 2019-10-22 | Tixtrack, Inc. | Sports and concert event ticket pricing and visualization system |
US10528894B2 (en) | 2008-02-25 | 2020-01-07 | Tixtrack, Inc. | Sports and concert event ticket pricing and visualization system |
US10192174B2 (en) | 2008-02-25 | 2019-01-29 | Tixtrack, Inc. | Sports and concert event ticket pricing and visualization system |
US11087243B2 (en) | 2008-02-25 | 2021-08-10 | Tixtrack, Inc. | Sports and concert event ticket pricing and visualization system |
US11107012B2 (en) | 2008-02-25 | 2021-08-31 | Tixtrack, Inc. | Sports and concert event ticket pricing and visualization system |
US11100432B2 (en) | 2008-02-25 | 2021-08-24 | Tixtrack, Inc. | Sports and concert event ticket pricing and visualization system |
US11681956B2 (en) | 2008-02-25 | 2023-06-20 | Tixtrack, Inc. | Sports and concert event ticket pricing and visualization system |
US11216857B2 (en) | 2016-06-23 | 2022-01-04 | Stubhub, Inc. | Weather enhanced graphical preview for an online ticket marketplace |
US11593771B2 (en) | 2020-03-05 | 2023-02-28 | Stubhub, Inc. | System and methods for negotiating ticket transfer |
US11093909B1 (en) | 2020-03-05 | 2021-08-17 | Stubhub, Inc. | System and methods for negotiating ticket transfer |
Also Published As
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