WO2000024183A8 - Enhanced call waiting - Google Patents

Enhanced call waiting

Info

Publication number
WO2000024183A8
WO2000024183A8 PCT/US1998/022051 US9822051W WO0024183A8 WO 2000024183 A8 WO2000024183 A8 WO 2000024183A8 US 9822051 W US9822051 W US 9822051W WO 0024183 A8 WO0024183 A8 WO 0024183A8
Authority
WO
WIPO (PCT)
Prior art keywords
caller
user
telephone
telephone call
call
Prior art date
Application number
PCT/US1998/022051
Other languages
French (fr)
Other versions
WO2000024183A1 (en
Inventor
Fredrick A Epler
Robert M Fuller
Daniel R Kranzler
John T Blanchard
Original Assignee
Aspect Comm Corp
Fredrick A Epler
Robert M Fuller
Daniel R Kranzler
John T Blanchard
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Aspect Comm Corp, Fredrick A Epler, Robert M Fuller, Daniel R Kranzler, John T Blanchard filed Critical Aspect Comm Corp
Priority to PCT/US1998/022051 priority Critical patent/WO2000024183A1/en
Priority to AU11014/99A priority patent/AU1101499A/en
Priority to JP2000577821A priority patent/JP2002528967A/en
Priority to KR1020017004386A priority patent/KR20010106506A/en
Priority to CA002347034A priority patent/CA2347034A1/en
Publication of WO2000024183A1 publication Critical patent/WO2000024183A1/en
Publication of WO2000024183A8 publication Critical patent/WO2000024183A8/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/80—Telephone line holding circuits
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

A method of and apparatus for providing telecommunication services to a user (10) is disclosed. When the user (10) is engaged in a first telephone call via a telephone switch (20) with a first caller (11), and a second caller (12) attempts to place a second telephone call to the user (10) via the telephone switch (20), the method and apparatus advise the second caller (12) that the user (10) is engaged in a telephone conversation and allow the second caller (12) to determine whether to interrupt the user (10) or choose another alternative. The user (10) can then decide whether to accept the second telephone call from the second caller (12), putting the first caller (11) on hold, or to refuse the second telephone call. An alternative embodiment is disclosed where the user (10) is advised of the identity of the second caller (12), and then the user (10) can decide whether to accept or deny the second telephone call from the second caller (12). If the second telephone call from the second caller (12) is denied, the second caller (12) is transferred to a message center. Another alternative embodiment enables the user (10) to previously authorize certain callers to interrupt a current call with a new call.
PCT/US1998/022051 1998-10-19 1998-10-19 Enhanced call waiting WO2000024183A1 (en)

Priority Applications (5)

Application Number Priority Date Filing Date Title
PCT/US1998/022051 WO2000024183A1 (en) 1998-10-19 1998-10-19 Enhanced call waiting
AU11014/99A AU1101499A (en) 1998-10-19 1998-10-19 Enhanced call waiting
JP2000577821A JP2002528967A (en) 1998-10-19 1998-10-19 High-performance answering machine
KR1020017004386A KR20010106506A (en) 1998-10-19 1998-10-19 Enhanced Call Waiting
CA002347034A CA2347034A1 (en) 1998-10-19 1998-10-19 Enhanced call waiting

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/US1998/022051 WO2000024183A1 (en) 1998-10-19 1998-10-19 Enhanced call waiting

Publications (2)

Publication Number Publication Date
WO2000024183A1 WO2000024183A1 (en) 2000-04-27
WO2000024183A8 true WO2000024183A8 (en) 2001-07-19

Family

ID=22268107

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US1998/022051 WO2000024183A1 (en) 1998-10-19 1998-10-19 Enhanced call waiting

Country Status (5)

Country Link
JP (1) JP2002528967A (en)
KR (1) KR20010106506A (en)
AU (1) AU1101499A (en)
CA (1) CA2347034A1 (en)
WO (1) WO2000024183A1 (en)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FI110907B (en) * 1999-08-12 2003-04-15 Nokia Corp Procedure for processing calls
US7248677B2 (en) 2000-08-22 2007-07-24 Symbian Software Ltd. Method of and apparatus for communicating user related information using a wireless information device
DE10044243A1 (en) * 2000-09-07 2002-04-04 Siemens Ag Communication system with telecommunications and Internet services and a method for operating such a communication system
SE523643C2 (en) * 2001-09-28 2004-05-04 Telia Ab Device and method of communication status

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5007076A (en) * 1988-08-08 1991-04-09 At&T Bell Laboratories Call announcement arrangement
US5309512A (en) * 1992-07-29 1994-05-03 At&T Bell Laboratories Call waiting deluxe feature
US5805587A (en) * 1995-11-27 1998-09-08 At&T Corp. Call notification feature for a telephone line connected to the internet
US5809128A (en) * 1996-11-01 1998-09-15 Interactive Telecom Inc. Method and apparatus permitting notification and control of blocked incoming calls over a data network
US5784448A (en) * 1996-09-30 1998-07-21 Lucent Technologies Inc. Advanced call waiting processing

Also Published As

Publication number Publication date
CA2347034A1 (en) 2000-04-27
JP2002528967A (en) 2002-09-03
KR20010106506A (en) 2001-11-29
AU1101499A (en) 2000-05-08
WO2000024183A1 (en) 2000-04-27

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