WO2000019697A1 - A method of sending and forwarding e-mail messages to a telephone - Google Patents
A method of sending and forwarding e-mail messages to a telephone Download PDFInfo
- Publication number
- WO2000019697A1 WO2000019697A1 PCT/IL1999/000516 IL9900516W WO0019697A1 WO 2000019697 A1 WO2000019697 A1 WO 2000019697A1 IL 9900516 W IL9900516 W IL 9900516W WO 0019697 A1 WO0019697 A1 WO 0019697A1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- message
- addressee
- forwarding
- voice
- Prior art date
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/06—Message adaptation to terminal or network requirements
- H04L51/066—Format adaptation, e.g. format conversion or compression
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/21—Monitoring or handling of messages
- H04L51/212—Monitoring or handling of messages using filtering or selective blocking
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/60—Medium conversion
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
- H04M3/42323—PBX's with CTI arrangements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
Definitions
- the present invention relates to a method of sending voice messages between remotely located telephones and text messages as voice messages from a computer to remotely located telephones, utilizing e-mail properties.
- Forwarding of e-mail to a fax is well known and an example can be seen in the functions of software such as Microsoft's Outlook" application. Forwarding of e-mail to a telephone is also known, such as the Mailpush service provided by several cellular telephone companies, for example, as described on their web site (http://www.mailpush.com). In this method a server computer checks the e-mail box of each registered client and forwards the e-mail to the mailbox owner's telephone and reads the text through the voice modem or CTI card (for example Dialogic's Proline/2V or Dialogic/4, Dialogic Corporation, 1115 Route Ten, Parsippany, N.J. 070-4596, USA).
- voice modem or CTI card for example Dialogic's Proline/2V or Dialogic/4, Dialogic Corporation, 1115 Route Ten, Parsippany, N.J. 070-4596, USA.
- a voice message can be transmitted as an attached wave file that can be played to the telephone directly, or be converted to text using a Speech-to-text engine such as commercially available from IBM and Lernout & Hauspie).
- the receiver of the e-mail can record a reply wave file through the telephone and use the reply function of the e-mail software to send a reply via the telephone.
- An object of the present invention is to provide a method of sending messages, via the internet, originating from a text file, prepared on a computer, to a remotely located telephone as a voice message.
- the present invention also provides a method of sending and receiving voice messages between remotely located telephones.
- a further object of the present invention is to provide a method of sending and receiving voice messages, as well as faxes, between telephones which are at remote locations, which overcomes the limitations and disadvantages of prior art devices.
- the invention utilizes e-mail properties for forwarding faxes and e-mails for forwarding voice messages to a telephone.
- an e-mail is sent to a remote station and automatically forwarded to a telephone or a fax machine, as desired by the sender.
- a method of sending an e-mail message from a computer to a telephone is thus provided in accordance with a preferred embodiment of the invention.
- the method includes the steps of: preparing the e-mail message and attaching forwarding information of at least one addressee thereto, the forwarding information including at least the e-mail address of a remote proxy server; sending the e-mail message via the Internet to the remote proxy server's e-mail address; the remote proxy server ascertaining the telephone number of the at least one addressee; and forwarding the e-mail message as a voice message to the telephone number.
- the forwarding information contains a facsimile or telephone number.
- the step of sending the e-mail message includes the steps of: routing the e-mail message to a MAPI (Message Application Program Interface) Spooler located on a local proxy server coupled to the computer; and converting the e-mail message to a voice message format.
- the local proxy server includes a Computer Telephone Integration (CTI) card or a voice modem and the step of sending the e-mail message includes the step of the CTI card or the voice modem transmitting the voice message.
- CTI Computer Telephone Integration
- the step of ascertaining the addressee's telephone number includes the step of: looking-up the addressee's telephone number from a look-up database table located at the remote proxy server, the look-up database table includes at least the addressee's telephone number and the addressee's incoming internet address.
- the step of forwarding the email message as a voice message includes the step of: verifying the sender's details; and if the sender is an authorized user forwarding the message.
- the step of forwarding the email message as a voice message includes the step of converting text messages to speech format. Additionally, in accordance with a preferred embodiment of -the invention, the method further includes the steps of : recording the addressee's reply to the voice message as a wave file; and transmitting the reply via the Internet to a Voice Proxy Message Store Server located at the local proxy server.
- a forwarder which includes means for extracting forwarding information from an incoming e-mail message, means for verifying the sender, and means for forwarding the voice message to the addressee of the forwarding information.
- the forwarder further includes a look-up table containing at least the addressee's telephone number and the addressee's incoming internet address.
- the forwarder further includes means for converting the e-mail message to a voice message.
- a method of forwarding an incoming message to a telephone includes forwarding information of at least one addressee attached thereto.
- the method includes the steps of: ascertaining the telephone number of the at least one addressee; and forwarding the e-mail message as a voice message to the telephone number.
- the incoming message may be any one of a group including faxes, telephone voice messages and text messages.
- FIG. 1 is a schematic illustration of the inter-city communication system between remote locations, according to a preferred embodiment of the present invention
- Fig. 2 is a detailed schematic illustration of the Voice Proxy Servers used in the communication system of Fig. 1 ;
- Fig. 3 is a schematic illustration of a sample e-mail form for use with the system of Figs. 1 and 2; and
- Fig. 4/A; 4/B is a schematic flow chart illustration of the operation of sending and forwarding messages.
- Fig. 1 is a schematic illustration of the inter-city communication system, generally designated 10, according to a preferred embodiment of the present invention.
- Fig. 2 is a detailed schematic illustration of the Voice Proxy Servers used in the communication system 10.
- inter-city communication system 10 comprises a computer user 12 located in city A who wishes to send a fax, or a voice message, to a telephone at an address 14 in city B, which is located at a long distance area code from city A.
- an e-mail message is sent from computer user 12 via a local proxy server computer 14 connected to the computer, and via the Internet 15, to a remote proxy server computer 16 located in the local dialing code area of city B.
- the remote proxy server computer 16 forwards the received message to a telephone 18 or fax 19 in city B.
- each of these components are identified by either suffix a (for local proxy server computer 14) or suffix b (for remote proxy server computer 16).
- E- mail form 32 includes at least two addresses; the e-mail address 34 of remote proxy server computer 16 (city B) and the telephone (or fax) number of the addressee 36 in the locality of city B.
- the e-mail address 34 of remote proxy server computer 16 city B
- the telephone (or fax) number of the addressee 36 in the locality of city B the e-mail address 34 of remote proxy server computer 16 (city B)
- the telephone (or fax) number the addressee 36 in the locality of city B.
- form 32 preferably includes details of the sender, such as name 38 and email
- proxy server computer 16 activates a telephone call (a local call) to the
- the remote proxy server In a further embodiment of the invention, the remote proxy server
- the remote proxy server computer 16 may cal the addressee based on the database information within its address book 26b even if the incoming message is lacking this information.
- system is applicable to a network of remote stations call any of a network of remote receiving stations (B) which handle the incoming e-mail traffic.
- computers A and B may form part of a LAN or WAN network with the computer B acting as a proxy server for voice messages.
- the Client prepares the message on his computer, chooses recipients and sends the message with addressee details, (step 202).
- the messages are routed to the MAPI (Message Application Program Interface) Spooler 24a on the local proxy server computer 14 (step 204).
- the MAPI checks the addressee information and calls the corresponding transport provider 20a (step 206).
- the transport provider extracts the message from the MAPI message store and converts it to the Voice Proxy's own message format (step 208) and then makes a connection to the Voice Proxy Message Store server 26a and sends the message through the Internet (step 210).
- the remote Voice Proxy's transport provider 20b connects to the Voice Proxy Message Store server 26b (step 220). Messages are stored in the MAPI receiving folder 24b (Inbox) (step 222).
- the Voice Proxy Telephone server 25b connects to the Voice Proxy Message Store server 26b, checks the outgoing messages queue and gets messages for each detected phone line (step 224).
- the Voice Proxy Telephone server 25b extracts information regarding the phone destination (phone number) from the message's recipient table (step 226) checks whether the sender is an authorized user of the service and thus whether the e-mail message may be forwarded (step 228).
- the Voice Proxy Telephone server 25b extracts the body of the message (plain text), text and any wave attachments (step 230), and initiates a phone call to the addressee (step 232).
- Messages having Wave attachments are played through the wave device associated with TAPI (Telephone Application Program Interface) phone line directly using a wave API (Application Program Interface).
- TAPI Telephone Application Program Interface
- Application Program Interface Application Program Interface
- Text messages the text is converted using a Text-to-Speech engine.
- the API Application Program Interface
- Text-to-Speech engine may be any suitable commercially available known in the art product.
- the addressee's reply to the wave file is then recorded (step 234) and a reply message created with a wave attachment (step 236).
- the file is sent back to the Voice Proxy Message Store Server 26a of the originating local proxy server computer 14, which places this reply message in the appropriate mailbox (step 234)
- fax messages and voice messages can be sent via the local proxy server and the Internet to the remote proxy server.
- the local proxy server computer 14 which treats the telephone ( or fax) message in a manner similar to the addressee's reply to the wave file (steps 234 and 236), described hereinabove with respect to Fig. 4.
Abstract
Description
Claims
Priority Applications (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
EP99969874A EP1131946A1 (en) | 1998-09-28 | 1999-09-28 | A method of sending and forwarding e-mail messages to a telephone |
AU59963/99A AU5996399A (en) | 1998-09-28 | 1999-09-28 | A method of sending and forwarding e-mail messages to a telephone |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US10232198P | 1998-09-28 | 1998-09-28 | |
US60/102,321 | 1998-09-28 |
Publications (1)
Publication Number | Publication Date |
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WO2000019697A1 true WO2000019697A1 (en) | 2000-04-06 |
Family
ID=22289261
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/IL1999/000516 WO2000019697A1 (en) | 1998-09-28 | 1999-09-28 | A method of sending and forwarding e-mail messages to a telephone |
Country Status (3)
Country | Link |
---|---|
EP (1) | EP1131946A1 (en) |
AU (1) | AU5996399A (en) |
WO (1) | WO2000019697A1 (en) |
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