M342564 八、新型說明： 【新型所屬之技術領域】 本創作係一種數位派遣決策輔助裝置，尤指一以客服人 員配合主機及車輛車機組上進行資料整合，以對客戶進行立 即而快速的派遣車輛之服務者。 【先前技術】 φ 按目前在車輛之派遣上，亦已有專利前案獲准，諸如： 如第八八一〇七八五六號『智慧型計程車整體服務系 統』，其計程車整體服務系統，其可提供諸如調問、廣播定 - 位、追蹤、記錄、查調、嫁認、計費、列印收據、導航、即 - 時交通資訊、保全、緊急求援及通訊等之自動化設計；而其 主要之内容係包括： (1 )該乘客利用家用電話機連接之一由計程車服務中 • 心所提供之傳呼盒的按鍵發出訊息或經計程車服務中心所提 供之智慧卡配合行動電話發出訊息或透過智慧卡經免付費電 話至服務中心以語音告知相關資料後由服務人員發出訊息， 使遠距之該計程車服務中心之電腦屏幕中顯示出呼叫之該乘 客的地址、姓名（或代號）、電話號碼等基本資料，並由該 計程車服務中心透過一衛星定位器查尋該乘客之地址附近處 待客中之計程車空車； (2 )該計程車服務中心同時以無線電通訊之方式詢問 5 M342564 該附近處之計程車空車之載客意願，同時將該等基本資料顯 示於該計程車之顯示器上，當具有載客意願之計程車司機按 鈕回應時，則透過該服務中心將該空車之車號、車型及抵達 時間以語音或短訊傳送至該乘客之傳呼盒； (3)當該乘客上車時，該計程車司機按下里程表，該 服務中心之電子地圖立即響應及顯示該計程車開始營業之狀 態； ❿ （4 )當乘客告知所要之目的地時，該計程車司機可利 用一衛星導航器之功能計算出一最佳行車路線與預定抵達時 間； - (5 )該服務中心記錄該車之載客上下車之地點與時間 - 及存檔； (6 )該服務中心自動將所屬計程車營業軌跡永久保存； (7) 當該乘客下車時，該計程車可列印收據交予該乘 • 客，同時，該計程車服務中心又顯示該計程車為空車狀態；以 及 (8) 當該計程車不欲再行營業時，只需按下暫停營業 之按鈕，即可在該服務中心顯示該計程車係在暫停營業之狀 態。 其相關之硬體設備係包括： 一乘客使用端裝置，含有具傳呼盒之電話機，智慧卡， 具有該智慧卡之行動電話，及中文傳呼器，其中該傳呼盒及 6 M342564 智慧卡係由一計程車服務中心所提供； 一計程車裝置，含有衛星定位汽車導航器，衛星定位執 跡追蹤記錄器，調頻副載波接收器，計程車公司無線電收發 器，行動通訊器，汽車防搶保全器； 一計程車服務中心裝置，含有中央處理器，綜合轉接介 面，終端收發介面，複頻式電話接收/發送介面，電子地圖， 確認器，調頻副載波發射器，衛星定位汽車監控器，衛星執 _ 跡追蹤記錄路線保存器，衛星導航器；以及 調頻廣播裝置，含有排程作業器，調頻副載波調變器計 程車專用派車系統裝置； ^ 因此可知該習知之系統中，在客戶端處必須有計程車行 - 特殊或特定之機器或機制以配合叫車上之使用，如此，即限 定在與計程車服務中心有特定關係的族群方能使用之，造成 適用性不佳，且整體硬體裝置之成本極高，故有改良之必要 • 者。 另有第九一二〇九六九三號『計程車專用派車系統裝 置』’其係由一多線式來電顯示R S — 2 3 2輸出主機、一 多線式R S — 2 3 2來電顯示網路電腦主機、一網路配接 器、一多線式來電顯示計程車監控派遣螢幕、一來電客戶資 料輸入查詢修改網路電腦、一來電顯示計程車副控電腦派 車、·一網路連線計程車無線電主控台派車、一計程車無線電 派遣電腦及預定數目之來電顯示網路電腦派車單等所組合而 M342564 成，其中，多線式來電顯示Rs 上所設之騎插m電^^ 料，可藉其 2來電顯示網路電腦二：連接，多線式“1 3 示RS1 3 I可利用線路以與該多線式來電顯 與該多線式RS二=連接’網路配接器可利用線路以 線式來丄3 2來電顯示網路電腦主機相連接，多 式Rs:2:;=;=，!’:利用線路，線 :輸-查詢修改網路電:===:=::資 連接，來電_輕車㈣電職 =相 路配接器相連接，網路連 Μ、，泉路以與该網 用線路以料㈣α ^車無線電主控台派車，可利 控△派車π 相連接，網路連線計程車無線電主 線;丄與該網路配接器相連接，計程車無 藉由預定數二====網路Γ接器相連接者；而 該網路配接器相連接·並:4派車早，可利用線路以與 接，甚至且所!ιπ， 將各硬體以線路透過網路連 各項通訊硬體:變：格::::，2者，故就目前之 上，故有改良之必要者/、已不適用於目前新穎創新的硬體 、去二—二__三三號『行車自動派遣系統及方 二’ 車载無線裝置，係分別裝設於複數台機動車 …母一車载無線褒置係包括：-無線傳輸模組及一全球 疋位模組，細_職動車輛之目祕置鋪經由該無線 M342564 傳輸模組傳送出去；一行車控制中心伺服器包括：一地圖資 料庫，係儲存該等目前位置座標、複數個路段資訊、及每一 路段所對應之平均速度；一接收模組，係接收一呼叫車輛請 求，該呼叫車輛請求包括有一指定位置座標，藉以指派一機 動車輛行駛至該指定位置座標，該接收模組並能接收由該等 無線傳輸模組所傳來之目前位置座標;及一派遣模組，係根據 該等目前位置座標、該指定位置座標搜尋該地圖資料庫中的 • 路段資訊，以分別獲取自該等目前位置駛抵該指定位置座標 之路徑其包括至少一路段，再以一派遣法則分別依據該地圖 資料庫所儲存該等路段之平均速度，計算出該等機動車輛對 • 應於該指定位置座標之估計值，並產生一派遣通知以傳送至 • 具有最小估計值之機動車輛，俾通知該機動車輛行驶至該指 定位置座標；其係以派遣模組產生一最小估計值之機動車輛 並通知該機動車輛，而其最小估計值係以·平均速度為計算之 • 基礎，此係為一自動派遣之設計，惟其並未慮及各車載客之 公平性、載車排班的適用性以及客戶臨時性上之需求，故而 有其改良之必要者。 有鑑於此，本案創作人乃經詳思細索，遂以多年的經驗 加以設計，經多方探討並試作樣品試驗，及多次修正改良， 終而開發出一種數位派遣決策辅助裝置。 9 M342564 【新型内容】 <所欲解決之技術問題> 本創作人有鑑於此，為使車輛派遣之作業更符合實際之 需求而且更能符合使用者之需求，達到最佳的派遣辅助之功 能者，本創作乃開發出一種符合上述條件之一種數位派遣決 策輔助裝置者。 <技術手段及功效> • 本創作之主要目的在於提供一種數位派遣決策辅助裝 置，整體之裝置係包括有客服派遣台，車機組以及資料庫， 經由客戶端之主動聯絡，客服人員配合客服派遣台與其内部 - 資料庫内之資料顯示以及車機組之回報資料，經由派遣次數 • 之排序、進入駐車點時間先後或客戶端與車輛車機組特殊約 定等條件交互比對，以使對應之車輛資料可經由資料庫比對 匯整出自動媒合之車輛資料，經客服人員透過立即之回應告 • 知客戶，而達到快速派遣主動媒合之目的者。 【實施方式】 為使貴審查委員能進一步暸解本創作之結構，特徵及 其他目的，玆以如后之較佳實施例附以圖式詳細說明如后， 惟本圖例所說明之實施例係供說明之用，並非為專利申請上 之唯一限制者。 請配合參閱第1、2圖所示，本創作之整體裝置係包括： 10 M342564 客戶鳊（1〇):客戶端（10)主要之裝置，即係為 般之手機、電話或相關之電信裝置者。 饲服端（2 0)係包括：一電話通聯器（2 1 )、自動 轉接通訊器（2 2)、主機（2 3)、客服派遣台（2 4) 以及貝料庫管理台（2 5)、資料庫（4 0)等; 車機組（3 〇 )係包括：顯示幕（3 1 )、主機（3 2 )、 控制鍵（3 3)、收發器（34) #，如第2圖所示。 其整體之連接，另配合第1、2圖所示，其伺服端（2 0)之電話通聯器（2 1 )向外連接電話網路（2 〇 〇)， 、使各戶^1 〇 )可藉由相關電訊設備透過該電話網路（2 〇 〇)傳运需求或相關之資料進人飼服端（2◦)内以供客 服人員進行判讀，並進人主機（2 3)内以供其内部之資料 庫（4 ◦)進行分析與比對者；主機（2 3)透過防火牆（5 〇)、工路由為（5 1)連接至一般之網際網路（5 2)，透 過無線基地台（5 3)與各排班駐車點（54)上之各車^ (5 5)上之車機組（3 〇)進行溝通，或 地台（53)對於未進入駐車點（54)之車輛 行溝通者。 其中’伺服端（2 0)之電話通聯器（2工） 於擷取客戶端（1〇)來電之資料，如該客戶端（ι〇;、： 伺服&( 2 0)預先註冊之通行碼確認或直接操取客戶端 〇)之電話號碼’以供主機（3 2)之資料庫（4 〇 :使用 11 M342564 者； 自動I接通心（2 2)係為〜般之電話機，藉以監聽 或接通其他之副機以達到與客戶端（1Q)直接通訊作業之 需求者； 機（2 3 )則為一般之p。電腦，内裝置有客服派遣 台（2 4)以及資料庫管理台（2 5)之介面，並設有資料 庫（4 0 )以供派遣分析之用者，· 另主機（2 3)連接可供客服人員使用之客服派遣台（2 4)以及資料庫管理台（25)等；而其主機（23)提供 客服派退口（ 2 4)以及資料庫管理台（2 $)等介面丨並 於=機（2 3)内部設有一資料庫（4〇)藉以作相關資料 之貯存以及運用者； 其中’主機（2 3)内之資料庫（4 Q)分別具有以下 之資料，如：客戶基本資料表（4 1)、司機基本資料表（4 =、車輛基本資料表（43)、派遣資料表（44)、位 置貝料表（4 5)、權限資料表（46)、駐車點資料㈠ 7)、歷史派遣資料表（48)、歷史位置資料表㈠9) 以及各項資料統計表（4〇〇)等資料，如第3圖所示； t其中’客戶基本㈣表（4 1 )係記錄客戶相關之基本 貝枓’如代號、姓名、性別、特徵、地址或上 司機，料表（42)則包括：代號、姓名、性別：地址 其他貝枓等；車輛基本資料表（4 3 )係包括··代號、車籍 12 M342564 資料以及相關保養或其他資料；派遣資料表（4 4)則包括： 車牌號碼、派車時間、上下車地點、客戶特徵等；位置資料 表：4 5)則包括.車牌號碼、經緯度、時間、速度等；權 限資料表（4 6 )則係註明各管理者以及車機組（3 〇)之 權限；駐車點資料（4 7)則包括：駐車點（5 4 )所在位 官理者資料等.；歷史派遣資料表（4 8 )係針對以往派M342564 VIII. New Description: [New Technology Field] This creation is a digital dispatch decision aid, especially one that uses customer service personnel to cooperate with the host and vehicle unit to integrate data to immediately and quickly dispatch vehicles to customers. The service provider. [Prior Art] φ According to the current dispatch of vehicles, there are already patents approved, such as: “Intelligent Taxi Vehicle Overall Service System”, such as the 8th, 8th, 8th, 6th, the overall service system of the taxi, It can provide automated design such as questioning, broadcast positioning, tracking, recording, checking, marrying, billing, printing receipts, navigation, instant-time traffic information, security, emergency assistance and communication; The content includes: (1) The passenger uses one of the home telephone connections to send a message from the button of the paging box provided by the taxi service or the smart card provided by the taxi service center to send a message or pass the smart card with the mobile phone After the toll-free call to the service center, the service personnel will send a message by voice to inform the relevant information, so that the address, name (or code), telephone number, etc. of the passenger who is calling the computer screen of the taxi service center will be displayed. Information, and the taxi service center searches for the taxi in the vicinity of the passenger's address through a satellite locator (2) The taxi service center simultaneously inquires 5 M342564 about the passenger's willingness of the taxi in the vicinity by radio communication, and displays the basic information on the display of the taxi, when there is a taxi with the passenger's will. When the driver's button responds, the car number, model and arrival time of the empty car are transmitted to the passenger's paging box by voice or SMS; (3) when the passenger gets on the bus, the taxi driver presses the mileage The electronic map of the service center immediately responds and displays the status of the taxi opening; ❿ (4) When the passenger informs the desired destination, the taxi driver can use the function of a satellite navigator to calculate an optimal driving route. And the scheduled arrival time; - (5) the service center records the location and time of the passenger's boarding and unloading of the vehicle - and the archive; (6) the service center automatically saves the track of the owned taxi business permanently; (7) when the passenger gets off At the same time, the taxi can print the receipt to the passenger, and the taxi service center displays that the taxi is empty. And (8) When the taxi does not want to operate again, simply press the button to suspend business to display the status of the taxi in the service center. The related hardware device includes: a passenger use device, a telephone with a paging box, a smart card, a mobile phone with the smart card, and a Chinese pager, wherein the paging box and the 6 M342564 smart card are Taxi service center provided; a taxi vehicle device, including satellite positioning car navigator, satellite positioning and trace tracking recorder, FM subcarrier receiver, taxi company radio transceiver, mobile communication device, car anti-grab security device; Central device, including central processing unit, integrated switching interface, terminal transceiver interface, multi-frequency telephone receiving/transmitting interface, electronic map, confirmer, FM subcarrier transmitter, satellite positioning car monitor, satellite _ trace tracking record Route saver, satellite navigator; and FM broadcast device, including scheduler, FM subcarrier modulator taxi-specific dispatch system; ^ It is known that in the conventional system, there must be a taxi at the client- Special or specific machines or mechanisms to match the use of the car, so That is, it can be used in a group with a specific relationship with the taxi service center, resulting in poor applicability, and the cost of the overall hardware device is extremely high, so it is necessary to improve it. Another 9112, 963, "Train-specific car system" is a multi-line caller ID RS - 2 3 2 output host, a multi-line RS - 2 3 2 caller ID network Road computer host, a network adapter, a multi-line caller ID taxi monitoring dispatch screen, a call customer data input query to modify the network computer, a caller ID taxi control computer control car, · an Internet connection taxi The M342564 is a combination of a radio master station dispatching vehicle, a taxi radio dispatching computer and a predetermined number of caller ID network computer dispatching carts. Among them, the multi-line caller ID Rs is equipped with a riding m electric meter. , can use its 2 caller ID network computer 2: connection, multi-line "1 3 shows RS1 3 I can use the line to display the multi-line RS two = connection 'network adapter with the multi-line caller You can use the line to line up the 3 2 caller ID network computer host connection, multi-style Rs: 2:;=;=,!': use line, line: input - query modify network power: ===: =:: connection, call _ light car (four) electric service = phase circuit adapter connection, network connection Μ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, Connection, the taxi does not have to be connected by the number of two ==== network connector connected; and the network adapter is connected and: 4 dispatched the car early, can use the line to connect, and even! Ιπ, connect the hardware to the communication hardware through the network: change: grid::::, 2, so it is above, so there is a need for improvement /, it is not applicable to the current novel innovation The hardware, go to the second-two __ three-three "automatic dispatch system and the two-car wireless device, are installed in a plurality of motor vehicles... the mother-car wireless device system includes: - wireless transmission The module and a global clamping module, the secret visor of the vehicle is transmitted through the wireless M342564 transmission module; the one-line vehicle control center server includes: a map database for storing the current location coordinates , a plurality of sections of information, and the average speed corresponding to each section; a receiving module, Receiving a calling vehicle request, the calling vehicle request includes a designated position coordinate, thereby assigning a motor vehicle to the designated position coordinate, and the receiving module can receive the current position coordinates transmitted by the wireless transmission modules; And a dispatch module for searching for the link information in the map database according to the current location coordinates and the designated location coordinates to obtain the path from the current location to the coordinates of the designated location, respectively, including at least one road segment And using a dispatch rule to calculate the estimated values of the motor vehicles for the coordinates of the designated location based on the average speed of the road segments stored in the map database, and generate a dispatch notification to transmit to the The motor vehicle of the estimated value informs the motor vehicle to travel to the designated position coordinate; it is to dispatch the module to generate a minimum estimated value of the motor vehicle and notify the motor vehicle, and the minimum estimated value is calculated by the average speed • Foundation, this is an automatic dispatch design, but it does not take into account the fairness of each vehicle passenger Carrying vehicle scheduling applicability and requirements of the customer on a temporary, and therefore has its necessary improvement of the person. In view of this, the creator of this case has been carefully thought out and designed with many years of experience. After many discussions and trials of sample tests, and many revisions and improvements, a digital dispatch decision aid was developed. 9 M342564 [New Content] <Technical Problems to Be Solved> In view of this, the creator has achieved the best dispatch assistance in order to make the dispatching work more realistic and meet the needs of users. Functionality, this creation is to develop a digital dispatch decision aid device that meets the above conditions. <Technical means and efficacy> • The main purpose of this creation is to provide a digital dispatch decision aid. The overall equipment includes customer service dispatch, car crew and database. The dispatching station and its internal data in the database and the return information of the vehicle unit are compared by the order of the number of dispatches, the time of entering the parking point, or the special agreement between the client and the vehicle unit to make the corresponding vehicle The data can be compared through the database to automatically collect the vehicle data, and the customer service staff can quickly reach the target of the active match through the immediate response to the customer. [Embodiment] In order to enable the reviewing committee to further understand the structure, features and other purposes of the present invention, the following preferred embodiments are accompanied by a detailed description of the drawings, but the embodiments illustrated in the drawings are provided for The description is not the only restriction on the patent application. Please refer to Figures 1 and 2 for the overall installation of this creation: 10 M342564 Customer 鳊 (1〇): Client (10) The main device, that is, the mobile phone, telephone or related telecommunication device By. The feeding end (20) includes: a telephone communication device (2 1 ), an automatic transfer communication device (2 2), a host computer (2 3), a customer service dispatch station (2 4), and a shell storage management station (2). 5), database (40), etc.; car unit (3 〇) system includes: display screen (3 1), host (3 2), control button (3 3), transceiver (34) #, as the second The figure shows. The overall connection, together with the first and second figures, the telephone connection (2 1) of the servo end (2 0) is connected to the telephone network (2 向外), so that each household ^1 〇) The relevant telecommunications equipment can transmit the demand or related information through the telephone network (2 〇〇) into the feeding service end (2◦) for the customer service staff to interpret and enter the host (2 3) for The internal database (4 ◦) is analyzed and compared; the host (2 3) is connected to the general Internet (5 2) through the firewall (5 〇), and the work route is (5 1), through the wireless base. The station (5 3) communicates with the vehicle unit (3 〇) on each vehicle (5 5) on each shift parking point (54), or the platform (53) for vehicles that do not enter the parking point (54) Line communicator. The 'server (2 0) telephone communication device (2 workers) is used to retrieve the data of the client (1〇) call, such as the client (ι〇;,: Servo & (2 0) pre-registered pass The code confirms or directly manipulates the phone number of the client 〇) for the database of the host (3 2) (4 〇: use 11 M342564; automatic I connect the heart (2 2) is a telephone of the same type, by Monitor or connect other auxiliary machines to meet the requirements of direct communication with the client (1Q); machine (2 3) is the general p. Computer, internal device has customer service dispatch (2 4) and database management Taiwan (25) interface, and has a database (40) for dispatching analysis users, and another host (2 3) to connect customer service dispatch desks (2 4) for customer service personnel and database management Taiwan (25), etc.; and its host (23) provides customer service dispatch (2 4) and database management station (2 $) interface, and a database (4) inside = machine (2 3) For the storage and use of relevant materials; the database (4 Q) in the mainframe (2 3) has the following information, such as: customer Basic information table (4 1), driver basic information table (4 =, vehicle basic information table (43), dispatch data sheet (44), position bedding table (45), authority data sheet (46), parking point information (1) 7) Historical dispatch data sheet (48), historical location data sheet (1) 9) and various data statistics tables (4〇〇), as shown in Figure 3; t where 'customer basic (four) table (4 1) It records the customer's basic basics such as code, name, gender, characteristics, address or driver. The material list (42) includes: code, name, gender: address, other bei, etc.; vehicle basic information sheet (4 3 The system includes: · code, car 12 M342564 information and related maintenance or other information; dispatch data sheet (4 4) includes: license plate number, delivery time, boarding location, customer characteristics, etc.; location data sheet: 4 5 ) includes license plate number, latitude and longitude, time, speed, etc.; permission data sheet (4 6 ) indicates the authority of each manager and vehicle unit (3 〇); parking point information (4 7) includes: parking point ( 5 4) Information of the official's official information, etc.; historical dispatch Table (48) Department for the past school
退貝枓之§己錄，以統計出派遣範圍、各駐車點（54)客戶 之習性等；歷史位置資料表（49)則記錄各駐車點（Η) 車輛（5 5)行車之軌跡，關統計各駐車點（5 4)可能 產生之利潤點，或需要增 m… 曰减駐皁點（5 4)之依據，·另就前 ::表“ο。）’其中，若依照派遣資料表(44 = 作之統計㈣料為料㈣之條 7 遣時間、進场車點（54)時間㈣容者。〜人數、派 車機、、且（3 〇 )係為—單機結構， 上以供駕駛者使用者； 早辆（5 5) 2)、控制鍵（4)1Λ有一顯不幕（31)、主機（3 幕（川術續1 (34)等，而其中，顯示 而其貧訊係包括··資料庫（4 〇 )彳 關客戶端（1〇)之資料、等車之地點、本車資料、=有 =科、駐車排班資料m f (4 ^ #二狀 客戶端(1〇)之資料係包括:客户端(10)== P\1 13 M342564 ㈣其他個人資料者；而科之地闕為客服人員透過與客 戶^ ( 1 Q )溝通^輸人之資料；本車資料包括··車號等. 營業狀態資料則包括：已載客次數、人數等；駐車_資料 =為車輛（5 5)進人駐車點（54)的時間與次數以及目 畴班的順序者；而車機組（3 0)控制鍵（33)有數個 之夕’其分別有重設鍵、上下車鍵、進出駐車點（5 4)鍵 以及拒絕、接受派遣鍵等者；而收發器（34)則用於收發 主機（3 2)發出之訊息，或接收主機（3 2)所需的訊息 (1 0)等。 而整體派遣之流程係如第4圖所示，其包括·· *電話通知（6 0):由客戶端（1Q)播電話進人㈣ 端（2 0)，以進行叫車之作業者； 操取來電貧料（6 1) ·•-般為摘取來電之資料係透過 連接於電話網路（2 0 0)上之第—站之電話通聯器（2丄） 上進行電話號碼之擷取，亦可由電話語音之方式，擷取其會 員代號或預先註冊之通行碼者； 客服派遣台自動至資料庫擷取客戶資料與駐車點的資料 顯示（6 2):與客服派遣台（2 4)連接之主機（2 3 ) 直接由資料庫（40)内之客戶基本資料表（41)進行搜 尋’使符合該電話號碼以及代號之客戶資料立即顯示於客服 派退台（2 4)之介面上’客服人員立即可依該所顯示之資 14 M342564 料與上線之客戶進行立即性之互動者； ;:否為新各戶（6 3):藉由顯示之資料内容 服人貝可判斷是否為新客戶； 詢=戶資料並修改客戶基本資料（63〇):若為舊 =顯示出舊有的客戶資料，客服人員即可以客服派遣 :間建立不之資料與該客戶進行溝通，以立即與客 =起非常密切親近之關係，並詢問客戶是否要修正盆 •原在貧料庫（4〇)内之資料内容； ，、 即為詢:=建立客戶基本資料(631):當非為舊客戶， 的門立各’即糟此，詢問客戶之基本資料，並經過客戶 的同思，於資料庫營輝么 户 (4 口（ 2 5)上建立資料並存入資料庫 内，以利日後服務所需者； 。所在位置與特徵並選擇駐車點（ 客戶所在之位置與特徵，並以該 ：由確遇 丨4)之撰摆„ τ牡您位置進仃駐車點（5 之對象 其可以輯最近的駐車點（5 4)為優先選擇 車點？ΓΓ)車Π遣車輛#料（65) ··將前項所選擇之駐 客9 他其預狀料先後進行排列於 ^台（24)之介面上，供客服人員_之用者； 傳送派遣訊·、「β .处w ’ 服人員選中車座= •傳送客戶相關派遣資料至被客 貝廷中車柄（5 5)之車機組（3〇) 組（3 0 )之顯示慕f 9 Ί、 一 亚於邊車機 、、幕（3 1 )上顯示出該客戶之資料； 15 M342564 派遣(67):對應車機組(3〇)之車輪 ^ 5 )馬“可就現行之狀g進行判料否要接受此 =作業者；駕敬員可藉由車機組（3 Q)上之控制鍵^ )進行切換是否接受或拒絕之狀態者； ==遣車輛（67Q):若原車拒絕時，客服派遣 :r: 41二順位即行跳至第—位，客服人員即行^ •行^ 息至該車輛（55)之車機組㈡Q)上進 1赠求車輛（55)進行確認，直至找到車為止者； 即二下接讀（671):若駕駛人同意該次之派遣時， -㈣鍵（3 3 )中之接受鍵，以接受該次的派遣任 客服派遣台回饋顯示（β 7 9、n ^ μ r 〇 _ 丁 lb72) ·接受後即行於客服派 ° )上顯示出該車機組(3 0)接受之訊息者； >客/報（68):客服人員即行根據前項顯示之訊息，向 之車/做^報，謂取近距離的排絲車點（5 4 )上選定 之車輛C5 5)資料告知客戶者； 當車輛（55)進入駐車點（54)時，車輛 第4 者即可視本身之需求進行以上駐車之作業，如 弟5圖所示，諸如： 開始（7 0 ) ··各駐車Ά rΑ λ 旱站（5 4)上之各車機組（3 〇) 16 M342564 是透過無線通訊收發訊息； 是否進入駐車點（7 1):駕駛者可視實際的需求決定 是否按壓控制鍵（3 3 )經收發器（3 4)以送出訊號經駐 車點（5 4)上之無線基地台（5 3)至客服派遣台（2 4) 顯示’该車輛（5 5)是否進入駐車點（5 4); 且錄駐車點（7 2 ):當車輛（5 5 )接近各駐車點（5 4) %，可經由車機組（3 〇)上之控制鍵（3 3)按壓登退 枓 枓 己 , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , Count the profit points that may be generated by each parking point (5 4), or increase the m... Reduce the basis of the stagnation point (5 4), and the other before:: Table “ο.) 'Where, according to the dispatch data sheet (44 = Statistics (4) Materials (4) Article 7 Dispatch time, entry point (54) Time (4) Capacity. ~ Number of people, dispatching machine, and (3 〇) are - stand-alone structure, For the driver's user; early (5 5) 2), control button (4) 1 Λ has a showless (31), host (3 screen (Chuan Shu 1 (34), etc., and which shows that it is poor The information system includes ············································································ 1〇) The data includes: Client (10) == P\1 13 M342564 (4) Other personal data; and the land is the customer service staff to communicate with the customer ^ ( 1 Q ) ^ Input information; Car kit ··Car number, etc. The business status data includes: the number of passengers, the number of passengers, etc.; parking_data=the time and number of times the vehicle (5 5) enters the parking point (54) and the order of the class; The car unit (30) control button (33) has several eves, which respectively have a reset button, an up and down button, an entry and exit parking point (5 4) button, and a rejection, acceptance of a dispatch button, etc.; and a transceiver (34) It is used to send and receive messages from the host (32), or to receive the messages (1 0) required by the host (32), etc. The overall dispatching process is as shown in Figure 4, which includes ... (6 0): The client (1Q) broadcasts the call into the (4) end (2 0) for the operator of the call; the caller is poor (6 1) ·•- is the data system for picking up the call The telephone number can be retrieved through the telephone connection (2丄) connected to the first station on the telephone network (200), or the member code or pre-registered access code can be retrieved by telephone voice. Customer service dispatch station automatically to the database to retrieve customer data and parking point data display (6 2): connected with the customer service dispatch station (2 4) The machine (2 3 ) searches directly from the customer basic data table (41) in the database (40) 'Make the customer data that matches the phone number and code immediately displayed on the interface of the customer service station (2 4)' The personnel can immediately interact with the online customers according to the information displayed on the 14 M342564; ;: No for the new households (6 3): by the content of the information displayed, the person can judge whether it is a new customer Inquiries = household information and modify the customer's basic information (63 〇): If the old = display the old customer information, the customer service staff can be dispatched by the customer service: the establishment of the information is not communicated with the customer, to immediately contact with the customer = From a very close relationship, and ask the customer whether to correct the contents of the pots in the poor stock (4〇); , that is, ask: = establish customer basic information (631): when not old customers, The door is 'different', ask the customer's basic information, and after the customer's thoughts, in the database of Yinghui households (4 (2 5) on the establishment of information and deposited in the database for future service Required; Location and characteristics and select the parking point (the location and characteristics of the customer, and the: 真 丨 ) ) ) ) „ „ τ 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您 您5 4) For the preferred choice of vehicles? ΓΓ) Vehicles and vehicles for transportation #料(65) ·· The selected passengers in the preceding paragraph 9 and their pre-forms are arranged in the interface of ^台(24) for customer service. Personnel _ user; transmission dispatch message, "β. Department w' service personnel selected seat = • transfer customer related dispatch information to the passenger unit (5 5) car unit (3 〇) group ( 3 0) The display of Mu F 9 Ί, I Ya on the side of the car, the curtain (3 1 ) shows the customer's information; 15 M342564 dispatch (67): the corresponding car unit (3 〇) wheel ^ 5) The horse "can judge whether the current situation g accepts this = operator; the driver can use the control button on the vehicle unit (3 Q) to switch whether to accept or reject the state; == Vehicle (67Q): If the original car refuses, the customer service dispatch: r: 41 second jump to the first position, the customer service staff will do ^ • line to the vehicle (55) Group (2) Q) Advance 1 Free vehicle (55) for confirmation until the vehicle is found; ie, second reading (671): If the driver agrees to the dispatch, the acceptance of the - (four) key (3 3) Key to accept the dispatch of the customer service station feedback display (β 7 9 , n ^ μ r 〇 _ _ lb72) · Accepted after the customer service sent ° ) shows the car unit (3 0) accepted message >Customer/Report (68): The customer service staff will promptly report to the car/doing the message according to the message displayed in the preceding paragraph, which means that the selected vehicle C5 (5 4) is taken at a close distance. Client; When the vehicle (55) enters the parking point (54), the fourth vehicle can perform the above parking operation according to its own needs, as shown in Figure 5, such as: Start (7 0 ) ··ParkingΆ rΑ λ Dry station (5 4) on each vehicle unit (3 〇) 16 M342564 is to send and receive messages via wireless communication; whether to enter the parking point (7 1): the driver can decide whether to press the control button (3 3 ) depending on the actual demand Via the transceiver (34) to send the signal through the wireless base station (5 3) on the parking point (5 4) to the customer service dispatch station (2 4) Indicates whether the vehicle (5 5) enters the parking point (5 4); and records the parking point (7 2 ): when the vehicle (5 5 ) approaches each parking point (5 4) %, it can be via the vehicle unit (3 〇) The upper control button (3 3) presses the board
錄鍵，藉以登人駐車點（5 4)内之排班表内，同時送出^ 號至客服派遣台（2 4)，以利車輛（5 5)之派遣者； 才示§己入點時間（7 2 0 ):於登錄完成後 ，即於車機組 (3 〇 )之主機（3 2)標記有該車輛（5 5 )進入該駐車 點（5 4)的時間者； 比較時間早晚（7 3):若較其他車輛 序向前表列（73〇)，若較其他車輛（55)時 間為晚日寸，則依序向 可被提早選及者；以（7 3 1 )，以使入點時間早者 由比IS:數(74):若兩車入點時間相同時，可藉 的為先，=Ά先後的次序表列’以已被派遣次數為少 向後表則向前表列（7 4 0 )，若次數多者則 遣，以達到派遣之公平Γ次數少‘者可先被客服人員通知派 機表列（7 5):若該車輛（5 5)並未進入駐車點 17 M342564 (5 4)時，則苴 即如前述-般依登^2 3 )中進行表列，其表列之原則 準，更可以距離鄰近駐二5=晚以t被派遣之次數為 之依據，或_之_ 的輯錢據進行判斷 r 9 ,, 件，而使主機（2 3 )上之客服节、虫么 (24)順序表列〈各服派运台 卩各服人貞直接崎使用者。 正版之判畊原則，就各車輛（5 是否進入駐車點f ς ^。，其主要係依 …、（5 4 )為最重要的判斷原則，以因 駐點排班之作鞏需戈 w貝严示 y * / w屄竹/早 形成—辅助客服人員之自動化資料庫（40) 王”統者；輯縣賴助高公平録遣之作業者。 μ 而求者，更以客服派遣台（2 4)盘資料廑 管理台（25)裉士一从"丨a____ ”貝科庫 匯 斤乂本創作之#有產業之可利用性』應已毋庸置疑， 除此之外，在本案實施例所揭露出的特徵技術，於申請之前 並未曾見於諸刊物，亦未曾被公開使用，不但具有如上所述 功效增進之事實，更具有不可輕忽_加功效，是故，本創 作的『新触』以及『進步性』都已符合專利法規，麦依法 提出新型專利之中請’祈請惠予審查並早日賜准專利，實感 德便。 18 M342564 【圖式簡單說明】 第1圖係本創作之整體示意圖。 第2圖係本創作之整體硬體示意圖。 第3圖係本創作之資料庫内容示意圖。 第4圖係本創作之整體作業流程示意圖。 弟5圖係本創作之車輛進入駐車點排班示意圖。 【主要元件符號說明】 • 〔本創作〕 (2 0 0)電話網路 (2 2)自動轉接通訊器 (2 4)客服派遣台 (31)顯示幕 (3 3)控制鍵 (10)客戶端 (2 0)伺服端 ’ （21)電話通聯器 • ( 2 3)主機 (2 5)資料庫管理台 (3 0)車機組 • (3 2)主機 (4 0 0)各項資料統計表 (4 2)司機基本資料表 (4 4)派遣資料表 (4 6)權限資料表 (4 8)歷史派遣資料表 (3 4)收發器 (4 0)資料庫 (41)客戶基本資料表 (4 3)車輛基本資料表 (4 5)位置資料表 (4 7)駐車點資料 (4 9)歷史位置資料表 19 M342564 (5 Ο )防火牆 (5 2)網際網路 (5 4)駐車點 (51)路由器 (5 3)無線基地台 (5 5)車輛 (6 0)電話通知 （6 1)擷取來電資料 (6 2 )客歸遣台自動至資料庫擷取客戶:#料與駐車點的資料顯示 (6 3)檢查是否為新客戶Record the key, so as to board the parking place (5 4) in the shift schedule, and send the ^ number to the customer service dispatch station (2 4) to facilitate the dispatcher of the vehicle (5 5); (7 2 0 ): After the registration is completed, the host (3 2) of the vehicle unit (3 )) is marked with the time when the vehicle (5 5 ) enters the parking point (5 4); the comparison time is sooner or later (7 3): If the order of the other vehicles is forwarder (73〇), if the time is later than the other vehicles (55), then the order can be selected early; (7 3 1 ), so that The entry time is earlier than the IS: number (74): If the entry time of the two cars is the same, the loan can be borrowed first, and the sequence of the order of the order is 'the number of times that has been dispatched is less. (7 4 0 ), if the number of times is more, to reach the fairness of the dispatch, the number of times is less than the number of people who can be notified by the customer service staff (7 5): If the vehicle (5 5) does not enter the parking point 17 M342564 (5 4), then the list is listed in the above-mentioned - like Eden ^ 2 3 ), the principle of its list is accurate, and it can be sent from the neighboring station 2 5 = late by t. According to, or _ of _ According to the judgment r 9 ,, member, the main (23) section on the customer, it worm (24) the order listed <server send each transport station directly Jie Chen Qi convincing each user. The principle of the principle of arbitrage, on the various vehicles (5 whether to enter the parking point f ς ^., mainly based on ..., (5 4) as the most important judgment principle, due to the stagnation of the scheduling work Strictly show y * / w 屄 bamboo / early formation - automated database of auxiliary customer service personnel (40) Wang "unification; the county's Lai assisted high-level fairness of the operator. μ and ask, more customer service dispatch ( 2 4) Disk data management station (25) gentleman one from "丨a____ "Bekoku Huijin 乂 创作 创作 创作 有 有 有 有 有 有 有 有 有 有 有 应 应 应 应 应 应 应 应 应 应 应 应 应 应 应 应 应 应 应 应 应 应 应 应 应 应 应The characteristic techniques revealed in the example have not been seen in the publications before the application, nor have they been used publicly. Not only do they have the fact that the effects are enhanced as described above, but they are also indispensable _ plus effect, therefore, the new touch of this creation 』 and "progressive" have already complied with the patent regulations. In the case of McPherson's proposed new patent, please pray for the review and grant the patent as soon as possible. 18 M342564 [Simple description of the picture] The first picture is the creation The overall schematic diagram. Figure 2 is the overall hard of the creation. Fig. 3 is a schematic diagram of the contents of the database of the creation. The fourth figure is a schematic diagram of the overall operation flow of the creation. The brother 5 is a schematic diagram of the vehicle entering the parking point of the creation. [Main component symbol description] • [This Creation] (2 0 0) telephone network (2 2) automatic transfer communicator (2 4) customer service dispatch station (31) display screen (3 3) control button (10) client (2 0) servo terminal ' ( 21) Telephone communication device • ( 2 3) main unit (2 5) database management station (30) car unit • (3 2) main unit (400) data statistics table (4 2) driver basic information table ( 4 4) Dispatch data sheet (4 6) Permission data sheet (4 8) Historical dispatch data sheet (3 4) Transceiver (40) Database (41) Customer basic data sheet (4 3) Vehicle basic data sheet (4) 5) Location data sheet (4 7) Parking point data (4 9) Historical location data sheet 19 M342564 (5 Ο) Firewall (5 2) Internet (5 4) Parking point (51) Router (5 3) Wireless base Taiwan (5 5) Vehicle (60) Telephone Notification (6 1) Capture Call Information (6 2) Customer Return Station automatically to the database to retrieve customers: #料与Parking Point Data Display (6 3) Check whether For new customers
(6 3 0)詢問客戶資料並修改客戶基本資料 (6 31)詢問客戶是否建立客戶基本資料 (6 4)確認所在位置與特徵並選擇駐車點 (6 5)條列駐車點派遣車輛資料 (6 6)傳送派遣訊息 (6 7)接收或拒絕派遣 (6 7 0)下一輛派遣車輛 (6 71)按下接受鍵(6 3 0) Ask customer information and modify customer basic information (6 31) Ask the customer whether to establish customer basic information (6 4) Confirm the location and characteristics and select the parking point (6 5) parking station dispatch vehicle information (6 6) Send dispatch message (6 7) Receive or reject dispatch (6 70) Next dispatch vehicle (6 71) Press the accept button
(6 7 2)客服派遣台回饋顯 (6 8)回報 (7 0)開始 (7 2)登錄駐車點 (7 3)比較時間早晚 (7 31)向後表列 (7 4 0)向前表列 (7 5)主機表列 (6 9)完成 (7 1 )是否進入駐車黑占 (7 2 0 )標記入點時間 (7 3 0 )向前表列 (7 4)比較派遣次數 (741)向後表列 20(6 7 2) Customer service dispatch feedback (6 8) Return (7 0) Start (7 2) Login parking point (7 3) Comparison time sooner or later (7 31) Backward list (7 4 0) Forward list (7 5) Host list (6 9) completed (7 1 ) Whether to enter parking black account (7 2 0 ) Mark entry time (7 3 0 ) Forward list (7 4) Compare dispatch times (741) backward Table 20