TWI810005B - Related business content push and management system and method thereof - Google Patents

Related business content push and management system and method thereof Download PDF

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TWI810005B
TWI810005B TW111129158A TW111129158A TWI810005B TW I810005 B TWI810005 B TW I810005B TW 111129158 A TW111129158 A TW 111129158A TW 111129158 A TW111129158 A TW 111129158A TW I810005 B TWI810005 B TW I810005B
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transaction
data
list
engine
personnel
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TW202403615A (en
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李鋒
莫維杰
馬善勇
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大陸商上海鼎捷移動科技有限公司
大陸商鼎捷軟件股份有限公司
鼎新電腦股份有限公司
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    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
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    • G06F16/90Details of database functions independent of the retrieved data types
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00Arrangements for program control, e.g. control units
    • G06F9/06Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
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Abstract

The present disclosure provides a related business content push and management system and method thereof. The related business content push and management system includes a storage device and a processor. The storage device stores a related business content engine, proposal recommendation engine, and related personnel engine. The processor is coupled to the storage device, and configured to execute the related business content engine, the proposal recommendation engine, and the related personnel engine. The related business content engine generates related business content list, according to preset business content data. The related personnel engine generates related personnel list according to the related business content list and personnel data. The proposal recommendation engine generates proposal recommendation data according to preset proposal data, the related business content list. and the related personnel list. Thus, the present disclosure is able to automatically provide proposal recommendation result, recommendation personnel, and related business content to the user according to the business content and personnel data.

Description

關聯事務推送與管理系統及其方法Associated transaction push and management system and method thereof

本公開涉及一種事務管理系統,尤其是一種關聯事務推送與管理系統及其方法。The present disclosure relates to a transaction management system, in particular to a related transaction push and management system and its method.

目前使用者在處理事務的過程中,面臨事務通知、關聯人員聯繫方式以及處理流程的資訊分散,且常需要切換頁面或裝置進行資訊的查詢。並且,執行事務處理的過程中,用戶必須依賴記憶力或過往記錄才能決定出下一事務步驟。導致使用者無法有效率地處理事務及聯絡相關人員。並且,在人員交接的情況下,前一人員難以將每項事務的流程教導清楚,導致新進人員無法快速地獨自處理各項事務與流程。因此,傳統的事務管理系統在面對大量資料的應用場景時,可能發生業務流程無法有效率地進行的問題。更重要的是,使用者的操作記錄以及使用者過往事務處理操作(方案)也無法有效地延續與交接至下一個處理人員。At present, in the process of processing affairs, users are faced with scattered information about transaction notifications, contact information of related personnel, and processing procedures, and often need to switch pages or devices to query information. Moreover, in the process of performing transaction processing, the user must rely on memory or past records to determine the next transaction step. As a result, users cannot efficiently handle affairs and contact relevant personnel. Moreover, in the case of personnel handover, it is difficult for the former personnel to teach the process of each transaction clearly, so that the new personnel cannot quickly handle various transactions and procedures independently. Therefore, when the traditional transaction management system is faced with the application scenario of a large amount of data, there may be a problem that the business process cannot be carried out efficiently. More importantly, the user's operation records and the user's past transaction processing operations (plans) cannot be effectively continued and handed over to the next processing personnel.

本發明是針對一種關聯事務推送與管理系統及其方法,可根據使用者操作行為以及使用者歷史選擇方案自動地提供優化及/或高相關度的推薦方案結果、關鍵資訊或重要浮層資訊(懸浮畫面)的功能。The present invention is directed to a related transaction push and management system and its method, which can automatically provide optimized and/or highly relevant recommendation results, key information or important floating layer information ( Floating screen) function.

根據本發明的實施例,本發明的關聯事務推送與管理系統包括儲存裝置以及處理器。儲存裝置儲存事務關聯引擎、人員關聯引擎、方案推薦引擎、預置事務資料、人員資料以及預置方案資料。處理器耦接儲存裝置,並且用以執行事務關聯引擎、人員關聯引擎、方案推薦引擎。事務關聯引擎根據所述預置事務資料產生關聯事務清單。人員關聯引擎根據所述關聯事務清單以及所述人員資料產生關聯人清單。方案推薦引擎根據預置方案資料、關聯事務清單以及關聯人清單產生推薦方案資料。According to an embodiment of the present invention, the associated transaction push and management system of the present invention includes a storage device and a processor. The storage device stores the business association engine, personnel association engine, solution recommendation engine, preset transaction data, personnel data and preset scheme data. The processor is coupled to the storage device, and is used for executing the transaction correlation engine, the personnel correlation engine, and the solution recommendation engine. The transaction association engine generates a list of associated transactions according to the preset transaction data. The personnel association engine generates an associated person list according to the associated transaction list and the personnel information. The plan recommendation engine generates recommended plan information according to the preset plan information, related transaction list and related person list.

根據本發明的實施例,本發明的關聯事務推送與管理方法包括以下步驟:取得預置事務資料、人員資料以及預置方案資料;根據預置事務資料產生關聯事務清單;根據關聯事務清單以及人員資料產生關聯人清單;根據預置方案資料、關聯事務清單以及關聯人清單產生推薦方案資料;以及輸出關聯人清單、關聯事務清單以及推薦方案資料。According to an embodiment of the present invention, the associated transaction push and management method of the present invention includes the following steps: obtaining preset transaction data, personnel information, and preset plan information; generating a list of related transactions according to the preset transaction data; Generate a list of related persons from the data; generate recommended plan data according to the preset plan data, related transaction list and related person list; and output the related person list, related transaction list and recommended plan data.

基於上述,本發明的關聯事務推送與管理系統及其方法,可根據使用者操作行為、使用者歷史選擇方案、使用者歷史事務以及使用者所屬單位/部門自動地提供優化及/或個性化推薦方案結果、關鍵資訊或重要浮層資訊的功能,以使使用者在處理各項事務之時,可提高處理效率。以及降低使用者轉換工作專案時,所需要的適應時間且降低使用者操作錯誤的機率。Based on the above, the related transaction push and management system and its method of the present invention can automatically provide optimized and/or personalized recommendations according to user operation behavior, user history selection plan, user history affairs, and user's unit/department The functions of plan results, key information or important floating layer information enable users to improve processing efficiency when dealing with various affairs. As well as reducing the adaptation time required for users to switch work items and reducing the probability of user operation errors.

圖1是本發明的一實施例的關聯事務推送與管理系統的示意圖。參考圖1,關聯事務推送與管理系統100包括處理器110以及儲存裝置120。處理器110耦接儲存裝置120。在本實施例中,處理器110可包括中央處理器(Central Processing Unit,CPU)、微處理器(Microprocessor Control Unit,MCU)或現場可程式閘陣列(Field Programmable Gate Array,FPGA)等諸如此類的處理電路或具有資料運算功能的晶片,但本發明並不以此為限。儲存裝置120可為記憶體(Memory),其中記憶體所述可例如是唯讀記憶體(Read Only Memory,ROM)、可擦除可規劃式唯讀記憶體(Erasable Programmable Read Only Memory,EPROM)等非揮發記憶體、隨機存取記憶體(Random Access Memory,RAM)等揮發記憶體、及硬碟驅動器(hard disc drive)、半導體記憶體等儲存裝置,並且用於儲存本發明所提到的各種程式及資訊等資料。在本實施例中,儲存裝置120可儲存多個特定模組、引擎、演算法及/或軟體等,以分別供處理器110讀取並執行之。值得注意的是,本發明各實施例所述的模組、引擎以及單元可個別由相對應的一個或多個演算法及/或軟體所實現,並且可依其一個或多個演算法及/或軟體的執行結果來實現實施例所描述的相關功能與操作。FIG. 1 is a schematic diagram of an associated transaction push and management system according to an embodiment of the present invention. Referring to FIG. 1 , the associated transaction push and management system 100 includes a processor 110 and a storage device 120 . The processor 110 is coupled to the storage device 120 . In this embodiment, the processor 110 may include a central processing unit (Central Processing Unit, CPU), a microprocessor (Microprocessor Control Unit, MCU) or a field programmable gate array (Field Programmable Gate Array, FPGA), etc. Circuits or chips with data computing functions, but the present invention is not limited thereto. The storage device 120 can be a memory (Memory), wherein the memory can be, for example, a read-only memory (Read Only Memory, ROM), an erasable programmable read-only memory (Erasable Programmable Read Only Memory, EPROM) Volatile memory such as non-volatile memory, random access memory (Random Access Memory, RAM), and storage devices such as hard disc drive (hard disc drive), semiconductor memory, and are used for storing the mentioned in the present invention Various programs and information and other materials. In this embodiment, the storage device 120 can store a plurality of specific modules, engines, algorithms and/or software, etc., so as to be read and executed by the processor 110 respectively. It should be noted that the modules, engines, and units described in the various embodiments of the present invention may be individually implemented by corresponding one or more algorithms and/or software, and may be implemented according to one or more algorithms and/or software. Or the execution result of the software to realize the relevant functions and operations described in the embodiments.

在本實施例中,儲存裝置120可儲存事務關聯引擎121、人員關聯引擎122、方案推薦引擎123、預置事務資料、人員資料以及預置方案資料。處理器110可讀取儲存在儲存裝置120中的這些引擎,並且透過執行這些引擎來實現可針對使用者操作行為、用戶歷史方案、使用者歷史事務以及使用者所屬單位/部門自動地提供優化及/或個性化推薦方案結果的功能。在本實施例中,關聯事務推送與管理系統100可例如是設置在企業內的電腦主機,並提供使用者介面/交互介面來供使用者操作,以提供使用者事務、關聯人及方案的推薦推送,且可取得使用者操作行為資料。或者,在一實施例中,關聯事務推送與管理系統100也可例如是以雲端伺服器系統的架構來實現之。使用者可透過執行電子設備的使用者介面(User Interface, UI)程式而連線至雲端伺服器進行相關事務、人員及方案的查看與執行操作。對此,使用者可操作電子設備的顯示幕所顯示的使用者介面的內容,以使使用者介面/交互介面或相關程式可提供對應的使用者操作行為資料至雲端伺服器。雲端伺服器可透過執行前述的多個模組來實現可針對事務內容、人員資料及使用者操作行為自動地匹配與運算以提供與事務及使用者部門相關的關聯人清單(即,關聯人列表)以及推薦方案列表的功能。如此,透過關聯事務推送與管理系統100自動地推薦相關聯的事務及/或人員清單,進而提高使用者處理事務且/或各類工單的效率。In this embodiment, the storage device 120 can store the transaction correlation engine 121 , the personnel correlation engine 122 , the solution recommendation engine 123 , preset transaction data, personnel data and preset solution data. The processor 110 can read these engines stored in the storage device 120, and by executing these engines, it can automatically provide optimization and and/or the ability to personalize the results of a recommendation scheme. In this embodiment, the associated transaction push and management system 100 can be, for example, a computer host installed in an enterprise, and provides a user interface/interaction interface for user operations, so as to provide recommendations for user affairs, related persons and solutions Push, and user operation behavior data can be obtained. Alternatively, in an embodiment, the associated transaction push and management system 100 may also be realized by, for example, a cloud server system architecture. The user can connect to the cloud server by executing the user interface (UI) program of the electronic device to view and execute related affairs, personnel and plans. In this regard, the user can operate the content of the user interface displayed on the display screen of the electronic device, so that the user interface/interaction interface or related programs can provide corresponding user operation behavior data to the cloud server. The cloud server can automatically match and calculate transaction content, personnel information and user operation behaviors by executing the above-mentioned multiple modules to provide a list of related parties related to business and user departments (that is, a list of related parties) ) and the function of the list of recommended solutions. In this way, the associated transaction push and management system 100 automatically recommends the associated transaction and/or personnel list, thereby improving the user's efficiency in processing transactions and/or various work orders.

在本實施例中,人員資料例如是使用者在企業組織架構中對應的許可權、層級、相關身分資訊及/或各部門的人員缺勤狀態。使用者操作行為記錄可以是指使用者在先前進行相同或相似的操作行為記錄。使用者操作行為記錄可以包括使用者操作時間記錄、使用者操作頻率、使用者點擊各個區塊的頻率以及使用者點擊各區塊的次數。使用者操作時間記錄可以是指使用者在先前進行相同或相似的操作行為的時機。In this embodiment, the personnel information is, for example, the user's corresponding permission, level, relevant identity information and/or absence status of each department in the enterprise organizational structure. The user operation behavior record may refer to the same or similar operation behavior record performed by the user before. The user operation behavior record may include the user operation time record, the user operation frequency, the frequency of the user clicking on each block, and the number of times the user clicks on each block. The user operation time record may refer to the timing when the user performed the same or similar operation behavior before.

圖2是本發明的一實施例的關聯事務推送與管理方法的流程圖。參考圖1以及圖2,關聯事務推送與管理系統100可執行如以下步驟S210~S250。在步驟S210,處理器110可取得預置事務資料、人員資料以及預置方案資料。具體而言,處理器110透過讀取儲存裝置120中的資料,以取得所需的預置事務資料、人員資料以及預置方案資料。具體而言,事務資料包括會議資料、各項工單、請假流程、考勤流程、生產製造的工單、來料的配對以及業務流程等。Fig. 2 is a flowchart of a method for pushing and managing associated transactions according to an embodiment of the present invention. Referring to FIG. 1 and FIG. 2 , the associated transaction push and management system 100 can execute the following steps S210-S250. In step S210, the processor 110 may obtain preset transaction data, personnel data, and preset plan data. Specifically, the processor 110 obtains the required preset transaction data, personnel data and preset plan data by reading the data in the storage device 120 . Specifically, transaction data includes meeting materials, various work orders, leave process, attendance process, manufacturing work orders, matching of incoming materials, and business processes.

在步驟S220,處理器110可根據預置事務資料執行事務關聯引擎121,以產生關聯事務清單。具體而言,關聯事務清單可例如是包括每一事務以及事務關聯度的事務清單。在步驟S230,處理器110可根據關聯事務清單以及人員資料執行人員關聯引擎122,以產生關聯人清單(即,關聯人列表)。具體來說,人員關聯引擎122可根據使用者的單位部門以及職位,將符合的關聯人清單(即,關聯人列表)提供給用戶選擇。在一實施例中,部門A的人員執行簽呈事務都要聯絡主管X,而部門B的人員執行簽呈事務要連絡主管Y。因此,當當前用戶為部門A的員工的情況下,人員關聯引擎122將自動地把主管X列入關聯人清單(即,關聯人列表)中,以降低使用者發生事務執行有誤的機率。也就是說,人員關聯引擎122可根據使用者的所屬部門,提供給用戶相關的關聯人清單(即,關聯人列表)。In step S220, the processor 110 may execute the transaction correlation engine 121 according to the preset transaction data to generate a list of related transactions. Specifically, the associated transaction list may be, for example, a transaction list including each transaction and the degree of transaction relevance. In step S230, the processor 110 may execute the personnel association engine 122 according to the associated transaction list and the personnel information to generate an associated person list (ie, an associated person list). Specifically, the person association engine 122 may provide a list of matching associated persons (ie, an associated person list) for the user to select according to the user's organizational unit and position. In one embodiment, the personnel of department A must contact supervisor X when performing the signing affairs, and the personnel of department B need to contact supervisor Y when performing the signing affairs. Therefore, when the current user is an employee of department A, the personnel association engine 122 will automatically include supervisor X in the associated person list (that is, the associated person list), so as to reduce the probability that the user has transaction execution errors. That is to say, the person association engine 122 may provide the user with a list of associated persons (ie, an associated person list) according to the department to which the user belongs.

在步驟S240,處理器110可根據預置方案資料、關聯事務清單以及關聯人清單執行方案推薦引擎123,以產生推薦方案資料。推薦方案資料包括多個推薦相關方案、多個相關人員以及每個推薦方案與每個相關人員的關聯度。在一實施例中,處理器110根據推薦方案的關聯度以及相關人員的關聯度進行排序,以根據關聯度依序顯示給使用者查看。推薦方案可以是根據事務內容所提供的建議,例如是當處理器110偵測到工單資訊有缺漏的欄位,則根據歷史記錄去判斷缺漏欄位的內容。在另一實施例,處理器110也可透過顯示提醒資訊,以建議使用者填寫完成。因此,處理器110可偵測事務及工單表的缺漏,且提供一鍵審批的功能。In step S240, the processor 110 may execute the plan recommendation engine 123 according to the preset plan information, the associated transaction list, and the associated person list to generate recommended plan information. The recommendation scheme information includes multiple recommended schemes, multiple relevant personnel, and the degree of correlation between each recommended scheme and each relevant personnel. In one embodiment, the processor 110 sorts the recommendations according to the degree of relevance of the recommended solutions and the degree of relevance of related personnel, so as to display them to the user sequentially according to the degree of relevance. The recommendation solution may be a suggestion based on transaction content, for example, when the processor 110 detects that there is a missing field in the work order information, it judges the content of the missing field according to the historical records. In another embodiment, the processor 110 may also display reminder information to suggest the user to complete the filling. Therefore, the processor 110 can detect the lack of transactions and work orders, and provide a one-click approval function.

並且,在步驟S250,處理器110根據關聯人清單以及推薦方案資料執行人員關聯引擎122以及方案推薦引擎123,以將關聯人清單、關聯事務清單以及推薦方案資料輸出至使用者的電子設備。具體來說,關聯事務推送與管理系統100可以將分散的工作要素進行分析與整合,並且以事務為中心將相關資訊提供給使用者。如此,使用者可以在同個系統或同個畫面不中斷地處理事務及/或聯繫事務的關聯人員。因此,透過關聯事務推送與管理系統100可以提高使用者的工作效率。Moreover, in step S250, the processor 110 executes the person association engine 122 and the proposal recommendation engine 123 according to the related person list and the recommended plan data to output the related person list, the related transaction list and the recommended plan data to the user's electronic device. Specifically, the associated transaction push and management system 100 can analyze and integrate scattered work elements, and provide relevant information to users centered on transactions. In this way, the user can process affairs and/or contact related persons in the same system or on the same screen without interruption. Therefore, the user's work efficiency can be improved through the associated transaction push and management system 100 .

圖3是本發明的一實施例的關聯事務推送與管理系統的執行示意圖。參考圖3,事務關聯引擎121可包括關聯事務計算模組1211以及事務輸出模組1212。在步驟S310以及步驟S320,使用者透過傳送開始指令至啟動關聯事務推送與管理系統100,以執行相關事務系統。在本實施例中,關聯事務計算模組1211根據預置的事務371以及使用者執行指令產生關聯事務清單1213,且輸出至事務輸出模組1212。如此一來,事務關聯引擎121會根據使用者所點擊/觸發的事務,來產生相對應的關聯事務清單1213。Fig. 3 is an execution schematic diagram of the associated transaction push and management system according to an embodiment of the present invention. Referring to FIG. 3 , the transaction correlation engine 121 may include a correlation transaction calculation module 1211 and a transaction output module 1212 . In step S310 and step S320, the user transmits a start command to activate the related transaction push and management system 100 to execute the related transaction system. In this embodiment, the related transaction calculation module 1211 generates a related transaction list 1213 according to the preset transaction 371 and the user execution command, and outputs the related transaction list 1213 to the transaction output module 1212 . In this way, the transaction association engine 121 generates a corresponding associated transaction list 1213 according to the transaction clicked/triggered by the user.

在本實施例中,關聯事務清單1213包括多個關聯事務以及每個關聯事務的事務關聯度。具體而言,關聯事務計算模組1211透過演算法及分析取得多個事務關聯度,進而完成事務與事務之間的關聯匹配。在本實施例中,開始指令以及執行指令可例如是使用者透過點擊電子設備上任一事務或工單(例如,工作清單、工作通知列表)按鍵,進而產生的指令。In this embodiment, the associated transaction list 1213 includes a plurality of associated transactions and the transaction association degree of each associated transaction. Specifically, the related transaction calculation module 1211 obtains a plurality of transaction related degrees through algorithms and analysis, and then completes related matching between transactions. In this embodiment, the start instruction and the execution instruction may be, for example, instructions generated by the user by clicking any task or work order (eg, work list, work notification list) button on the electronic device.

在本實施例中,事務輸出模組1212將關聯事務清單1213輸出至人員關聯引擎122以及方案推薦引擎123。如圖3所示,人員關聯引擎122包括人與事關聯演算法模組1221以及關聯人輸出模組1222。人與事關聯演算法模組1221根據人員資料以及關聯事務清單1213產生關聯人列表1223(即,關聯人清單)。具體而言,人與事關聯演算法模組1221根據預置的人員資料以及關聯事務清單,計算與分析出人員與事務的關聯度以及人員與事務的間接關聯度。並且,人與事關聯演算法模組1221計算出關聯度最高的人員並進行排序以產生關聯人列表1223。接著,事務輸出模組1212將關聯事務清單1213輸出至使用者的電子設備(步驟S335)。在本實施例中,關聯人輸出模組1222將關聯人列表1223輸入至方案推薦引擎123,且關聯人輸出模組1222同時將關聯人列表1223輸出至使用者的電子設備(步驟S340)。In this embodiment, the transaction output module 1212 outputs the associated transaction list 1213 to the personnel association engine 122 and the solution recommendation engine 123 . As shown in FIG. 3 , the person association engine 122 includes a person-event association algorithm module 1221 and an associated person output module 1222 . The person-event association algorithm module 1221 generates the associated person list 1223 (ie, the associated person list) according to the personnel information and the associated transaction list 1213 . Specifically, the person-event association algorithm module 1221 calculates and analyzes the degree of association between personnel and affairs and the degree of indirect association between personnel and affairs according to the preset personnel information and the list of related affairs. Moreover, the person-event association algorithm module 1221 calculates and sorts the persons with the highest degree of association to generate the associated person list 1223 . Next, the transaction output module 1212 outputs the associated transaction list 1213 to the user's electronic device (step S335 ). In this embodiment, the associated person output module 1222 inputs the associated person list 1223 to the solution recommendation engine 123, and the associated person output module 1222 simultaneously outputs the associated person list 1223 to the user's electronic device (step S340).

在本實施例中,方案推薦引擎123包括方案推薦演算法模組1231。方案推薦演算法模組1231根據預置方案資料(預置方案391)、關聯事務清單1213以及關聯人列表1223將事務關聯度以及人與事物關聯度執行二度匹配運算,以形成推薦方案資料(推薦方案1232)。具體而言,方案推薦演算法模組1231將事務與事務、人員與事務的匹配度二度透過分析演算法進行匹配,以形成推薦方案資料(推薦方案1232)。在一實施例中,處理器110可根據第一事務在關聯人列表1223中找出相關聯第一人員以及第二人員,且根據第一事務在預置方案資料中找出相關聯的第一方案以及第二方案。接著,處理器110可根據第一方案以及第二方案將事務與人員進行二度匹配運算,進而在關聯人列表1223中找出相關聯的人員。處理器110整合與分析所取得的資料,並且根據關聯度高低進行排列。In this embodiment, the solution recommendation engine 123 includes a solution recommendation algorithm module 1231 . The program recommendation algorithm module 1231 performs a second-degree matching operation on the degree of transaction relevance and the degree of relationship between people and things according to the preset program data (preset program 391), the related transaction list 1213 and the related person list 1223 to form the recommended program data ( Recommendation 1232). Specifically, the solution recommendation algorithm module 1231 matches the matching degree of affairs and affairs, personnel and affairs twice through an analysis algorithm to form recommended plan information (recommended plan 1232). In one embodiment, the processor 110 may find the associated first person and the second person in the associated person list 1223 according to the first transaction, and find the associated first person and the second person in the preset plan information according to the first transaction. scheme and the second scheme. Next, the processor 110 may perform a second-degree matching operation on the transaction and the person according to the first scheme and the second scheme, and then find out the associated person in the associated person list 1223 . The processor 110 integrates and analyzes the obtained data, and arranges them according to the degree of relevance.

在步驟S350,方案推薦演算法模組1231將推薦方案1232輸出至使用者的電子設備。如此一來,關聯事務推送與管理系統100可根據使用者的許可權、單位部門及職位自動地提供對應於事務的關聯人列表1223以及推薦方案1232,以提高使用者處理事務以及管理事務清單的效率。In step S350, the solution recommendation algorithm module 1231 outputs the recommended solution 1232 to the user's electronic device. In this way, the related transaction push and management system 100 can automatically provide the related person list 1223 and the recommended solution 1232 corresponding to the transaction according to the user's permission, department and position, so as to improve the user's efficiency in handling the transaction and managing the transaction list. efficiency.

值得說明的是,儲存裝置120更儲存有軌跡記錄引擎124,且處理器110用以執行軌跡記錄引擎124。在本實施例中,軌跡記錄引擎124用以將使用者操作行為資料輸入至事務關聯引擎121,以使事務關聯引擎121可根據使用者操作行為資料以及預置事務資料(預置的事務371)產生關聯事務清單1213。具體而言,軌跡記錄引擎124從經使用者操作的交互介面400,獲取與記錄使用者使用軌跡。交互介面400可例如是使用者的電子設備的觸控顯示幕,可取得使用者的點擊記錄以及觸發區塊。使用者操作行為資料可例如是操作步驟頻率、優先順序以及匹配事務關聯程度、使用者操作記錄、使用者點擊記錄、每個區塊的點擊頻率、使用者操作時間記錄以及每個區塊的點擊次數的至少其中之一。具體而言,事務關聯引擎121可根據使用者的操作記錄以及點擊記錄(使用者操作行為資料)分析出使用者的操作步驟頻率、操作且事務的優先順序以及匹配事務關聯度。It should be noted that the storage device 120 further stores a track recording engine 124 , and the processor 110 is configured to execute the track recording engine 124 . In this embodiment, the track recording engine 124 is used to input user operation behavior data into the transaction correlation engine 121, so that the transaction correlation engine 121 can use the user operation behavior data and preset transaction data (preset transaction 371) A list of associated transactions is generated 1213 . Specifically, the track recording engine 124 acquires and records the user's use track from the interactive interface 400 operated by the user. The interactive interface 400 can be, for example, a touch display screen of the user's electronic device, which can obtain the user's click records and trigger blocks. User operation behavior data can be, for example, operation step frequency, priority order and matching transaction correlation degree, user operation records, user click records, click frequency of each block, user operation time records, and clicks of each block at least one of the times. Specifically, the transaction correlation engine 121 can analyze the user's operation step frequency, operation and transaction priorities, and matching transaction correlations according to the user's operation records and click records (user operation behavior data).

在一實施例中,關聯事務推送與管理系統100可包括多個接收端(例如,移動端),接收端可以是電子設備。電子設備可例如是使用者的手持裝置、手機、智慧型手環、智慧型腕表、平板電腦以及桌上型電腦等。移動端可將用戶進行點擊與觸發的數據傳到儲存裝置120。處理器110透過讀取儲存裝置120中的資料,對使用者操作行為資料進行運算以將運算結果回饋至移動端,以使移動端可取得經過調整的推薦方案1232與流程。In an embodiment, the associated transaction push and management system 100 may include multiple receiving terminals (for example, mobile terminals), and the receiving terminals may be electronic devices. The electronic equipment can be, for example, a user's handheld device, mobile phone, smart bracelet, smart watch, tablet computer, and desktop computer. The mobile terminal can transmit the click and trigger data of the user to the storage device 120 . The processor 110 reads the data in the storage device 120 , performs calculations on the user's operation behavior data, and feeds back the calculation results to the mobile terminal, so that the mobile terminal can obtain the adjusted recommendation scheme 1232 and process.

如圖3所示,軌跡記錄引擎124包括軌跡資料獲取模組1241、軌跡資料處理模組1242以及軌跡資料上報模組1243。軌跡資料獲取模組1241從交互介面400取得使用者操作行為資料。並且,軌跡資料處理1242模組根據使用者操作行為記錄產生使用者使用軌跡。軌跡資料上報模組1243將使用者使用軌跡輸入至事務關聯引擎121。如此一來,關聯事務推送與管理系統100可根據個別使用者及/或整體用戶的輸入軌跡來作為關聯事務清單1213的參數,以產生與使用者操作行為資料有關的關聯事務清單1213。具體而言,當使用者操作行為資料顯示使用者收到事務通知時,常會察看同部門人員缺勤狀況,因此,事務關聯引擎121直接地將部門人員的缺勤狀況顯示於使用者的電子設備上,以節省使用者必須前往另一頁面或系統查看缺勤的時間與步驟。如此,透過關聯事務推送與管理系統100,以提供給用戶更加符合用戶操作習慣的推薦方案1232,進而提升使用者處理相關事務的效率。As shown in FIG. 3 , the track record engine 124 includes a track data acquisition module 1241 , a track data processing module 1242 and a track data reporting module 1243 . The trajectory data acquisition module 1241 acquires user operation behavior data from the interactive interface 400 . Moreover, the track data processing 1242 module generates the user's use track according to the user's operation behavior records. The track data reporting module 1243 inputs the user's usage track to the transaction correlation engine 121 . In this way, the related transaction push and management system 100 can use the input track of individual users and/or the entire user as a parameter of the related transaction list 1213 to generate the related transaction list 1213 related to the user's operation behavior data. Specifically, when the user's operation behavior data shows that the user receives the transaction notification, he often checks the absence status of the staff in the same department. Therefore, the transaction correlation engine 121 directly displays the absence status of the department staff on the user's electronic device, In order to save the time and steps that the user has to go to another page or the system to check the absence. In this way, through the associated transaction push and management system 100, the user is provided with a recommended solution 1232 that is more in line with the user's operating habits, thereby improving the user's efficiency in handling related transactions.

請繼續參照圖1至圖3。在一實施例中,儲存裝置120更包括軌跡記錄資料庫360。軌跡記錄資料庫360可用以接收來自軌跡資料上報模組1243的使用者操作行為資料,且更新軌跡記錄。接著,軌跡記錄資料庫360將與使用者以及事務相對應的使用者操作行為資料輸出至事務關聯引擎121。在一實施例中,用戶可例如透過輸入裝置(例如滑鼠、鍵盤或觸控螢幕等)及/或事務管理系統的應用程式介面(Application Programming Interface,API) 進行相關企業管理及/或事務處理操作行為,且處理器110可透過耦接輸入裝置或事務管理系統以取得對應於使用者操作行為的使用者操作行為資料。Please continue to refer to FIG. 1 to FIG. 3 . In one embodiment, the storage device 120 further includes a track record database 360 . The track record database 360 can be used to receive user operation behavior data from the track data reporting module 1243 and update the track record. Next, the track record database 360 outputs the user operation behavior data corresponding to the user and the transaction to the transaction correlation engine 121 . In one embodiment, the user can, for example, perform relevant enterprise management and/or transaction processing through an input device (such as a mouse, a keyboard, or a touch screen, etc.) and/or an application programming interface (Application Programming Interface, API) of the transaction management system operation behavior, and the processor 110 can obtain user operation behavior data corresponding to the user operation behavior by being coupled to an input device or an event management system.

在一實施例中,儲存裝置120更儲存有預置事務維護模組、人員資料維護模組以及預置方案維護模組。在本實施例中,處理器110可執行預置事務維護模組、人員資料維護模組以及預置方案維護模組。值得說明的是,儲存裝置120可包括預置事務資料庫370、人員資料庫380以及預置方案資料庫390。In one embodiment, the storage device 120 further stores a preset transaction maintenance module, a personnel data maintenance module, and a preset scheme maintenance module. In this embodiment, the processor 110 can execute a preset transaction maintenance module, a personnel data maintenance module, and a preset scheme maintenance module. It should be noted that the storage device 120 may include a preset transaction database 370 , a personnel database 380 and a preset scheme database 390 .

在本實施例中,處理器110可執行預置事務維護(步驟S330),以透過預置事務維護模組判斷關聯事務清單1213是否已儲存於儲存裝置120的預置事務資料庫370之中。當關聯事務清單1213未儲存於預置事務資料庫370中,預置事務維護模組將關聯事務清單1213新增至預置事務資料庫370中。In this embodiment, the processor 110 may execute preset transaction maintenance (step S330 ), so as to determine whether the associated transaction list 1213 has been stored in the preset transaction database 370 of the storage device 120 through the preset transaction maintenance module. When the related transaction list 1213 is not stored in the preset transaction database 370 , the preset transaction maintenance module adds the related transaction list 1213 to the preset transaction database 370 .

在一實施例中,處理器110可執行人員資料維護(步驟S331),以透過人員資料維護模組根據人員異動資料更新儲存裝置120的人員資料庫380中的人員資料。具體來說,使用者可將人員異動資料輸入至人員資料庫380中,以使人員資料維護模組根據人員異動資料,同步地更新與調整儲存裝置120中的人員資料庫380。如此,當關聯人員離職或缺勤的情況下,人員關聯引擎122可根據人員資料庫380中的資料,將缺勤人員的職務代理人同步更新成關聯人員,以使用戶可快速且正確地連絡到對應的關聯人員。In one embodiment, the processor 110 may perform personnel data maintenance (step S331 ), so as to update the personnel data in the personnel database 380 of the storage device 120 according to the personnel transaction data through the personnel data maintenance module. Specifically, the user can input the personnel change data into the personnel database 380, so that the personnel data maintenance module can synchronously update and adjust the personnel database 380 in the storage device 120 according to the personnel change data. In this way, when the associated personnel leaves or is absent, the personnel association engine 122 can synchronously update the job agent of the absent personnel to the associated personnel according to the information in the personnel database 380, so that the user can quickly and correctly contact the corresponding associated personnel.

在一實施例中,處理器110可執行預置方案維護(步驟S332),以透過預置方案維護模組判斷推薦方案資料(推薦方案1232)是否已儲存於儲存裝置120的預置方案資料庫390中。當推薦方案1232不存在於預置方案資料庫390中,則預置方案維護模組將推薦方案1232增加在預置方案資料庫390中。如此一來,預置方案資料庫390所輸出的預置方案391包括用戶的歷史方案以及使用者所選擇的方案資料,以使方案推薦引擎123可自動地根據使用者操作及選擇提供更加符合用戶歷史的方案。在一實施例中,當用戶操作推薦方案1232之時,軌跡記錄引擎124也會記錄使用者的操作軌跡記錄,本案不應以此為限。In one embodiment, the processor 110 may execute preset solution maintenance (step S332), so as to determine whether the recommended solution data (recommended solution 1232) has been stored in the preset solution database of the storage device 120 through the preset solution maintenance module. 390 in. When the recommended solution 1232 does not exist in the preset solution database 390 , the preset solution maintenance module adds the recommended solution 1232 to the preset solution database 390 . In this way, the preset scheme 391 output by the preset scheme database 390 includes the user's historical scheme and the scheme data selected by the user, so that the scheme recommendation engine 123 can automatically provide more suitable information for the user according to the user's operation and selection. historical scheme. In one embodiment, when the user operates the recommendation solution 1232 , the track record engine 124 also records the user's operation track records, and this case should not be limited thereto.

圖4是本發明的另一實施例的關聯事務推送與管理系統的流程圖。參考圖1與圖4,關聯事務推送與管理系統100可執行如以下步驟S401~S414。在步驟S401,處理器110接收到使用者透過電子設備所發送開始指令,並且處理器110執行有關於使用者的事務推送與推薦流程。具體而言,處理器110根據傳送開始指令的使用者,將對應的事務及推薦方案1232推送至該使用者的電子設備,以使該使用者的電子設備顯示推薦方案清單以及事務清單。Fig. 4 is a flowchart of an associated transaction push and management system according to another embodiment of the present invention. Referring to FIG. 1 and FIG. 4 , the associated transaction push and management system 100 can execute the following steps S401-S414. In step S401, the processor 110 receives a start command sent by the user through the electronic device, and the processor 110 executes a transaction push and recommendation process related to the user. Specifically, the processor 110 pushes the corresponding transaction and recommendation plan 1232 to the user's electronic device according to the user who sent the start instruction, so that the user's electronic device displays the list of recommended solutions and the list of transactions.

在步驟S402,處理器110接收事務選擇資訊。具體而言,處理器110接收到根據使用者所點擊/觸發的推薦事務選項(事務卡片)而產生的事務選擇資訊。在步驟S403及步驟S404,處理器110根據上述事務選擇資訊,顯示相關事務主題以及關鍵資訊於使用者電子設備的顯示器上。並且,處理器110根據選擇指令,顯示對應選擇指令的詳請內容/詳請頁面。如此一來,使用者可流覽與查看相關事務清單以及對應每個事務的關鍵資訊。關鍵資訊例如可以是前一承辦人所注記的訊息/文字、對應事務的注意事項內容以及部門人員缺勤狀況等。In step S402, the processor 110 receives transaction selection information. Specifically, the processor 110 receives transaction selection information generated according to the recommended transaction option (transaction card) clicked/triggered by the user. In step S403 and step S404, the processor 110 displays relevant transaction topics and key information on the display of the user electronic device according to the above transaction selection information. Moreover, the processor 110 displays the detailed content/detailed page corresponding to the selected instruction according to the selected instruction. In this way, users can browse and view a list of related transactions and key information corresponding to each transaction. The key information can be, for example, the message/text noted by the previous undertaker, the content of precautions for the corresponding affairs, and the absence of department personnel.

在步驟S405,處理器110根據使用者電子設備傳送的第二操作指令415,顯示關聯事務或是對應的訊息,例如,事務附件、事務歷史、圖片等。在步驟S407,處理器110根據電子設備所傳送的操作指令,執行對應的操作。具體來說,回應於下載指令,處理器110將對應的檔/資料傳送至使用者的電子設備中,或是回應於放大指令。In step S405, the processor 110 displays related transactions or corresponding messages, such as transaction attachments, transaction history, pictures, etc., according to the second operation instruction 415 sent by the user electronic device. In step S407, the processor 110 executes a corresponding operation according to the operation instruction sent by the electronic device. Specifically, in response to the download command, the processor 110 transmits the corresponding file/data to the user's electronic device, or responds to the enlargement command.

或是,處理器110將對應的圖片放大地顯示於電子設備的顯示器上。回應於查看方案指令,處理器110將推薦方案資料顯示於電子設備上。在一實施例中,推薦方案1232可透過浮層的方式(例如,懸浮視窗、懸浮畫面)顯示於電子設備的顯示器上,且同時顯示確認按鍵供使用者確認(步驟S407)。在步驟S408,處理器110回應於執行指令,執行對應的推薦操作。並且,當執行完成時,處理器110結束此事務處理流程(步驟S414)。Or, the processor 110 enlarges and displays the corresponding picture on the display of the electronic device. In response to the view plan command, the processor 110 displays the recommended plan information on the electronic device. In one embodiment, the recommended solution 1232 can be displayed on the display of the electronic device through a floating layer (eg, a floating window, a floating screen), and at the same time display a confirmation button for the user to confirm (step S407 ). In step S408, the processor 110 executes a corresponding recommended operation in response to the execution instruction. And, when the execution is completed, the processor 110 ends the transaction process (step S414).

另一實施例中,在步驟S409,處理器110根據使用者透過電子設備傳送的第一操作指令416,顯示對應事務的關聯人清單。具體而言,關聯人列表1223(即,關聯人清單)包括每一人員的關聯度,且根據關聯度進行排序,以使用戶可便利地查看與事務相關的人員。在步驟S410,處理器110響應於人員選擇指令,且判斷對應人員選擇指令的人員屬於未推薦417或已推薦418的人員。具體而言,當對應的人員不存在於關聯人列表1223中之時(未推薦417),處理器110將相關人員添加至關聯人列表(步驟S411)。在另一實施例中,當對應的人員存在於關聯人列表1223中之時(已推薦418),處理器110選擇關聯人列表1223中對應的相關人員。在步驟S413,回應於執行指令,處理器110執行與相關人員的訊息傳送或發起會議流程。相關人員可以是單人、多人或至少一個團隊/部門,如此,使用者可根據與關聯人員的溝通之後,繼續執行對應事務的操作(步驟S408)。In another embodiment, in step S409, the processor 110 displays a list of associated persons of the corresponding transaction according to the first operation instruction 416 sent by the user through the electronic device. Specifically, the associated person list 1223 (ie, the associated person list) includes the degree of association of each person, and is sorted according to the degree of association, so that the user can conveniently view the persons related to the transaction. In step S410 , the processor 110 responds to the person selection instruction, and determines that the person corresponding to the person selection instruction belongs to the unrecommended 417 or the recommended 418 person. Specifically, when the corresponding person does not exist in the associated person list 1223 (not recommended 417), the processor 110 adds the relevant person to the associated person list (step S411). In another embodiment, when the corresponding person exists in the associated person list 1223 (recommended 418 ), the processor 110 selects the corresponding related person in the associated person list 1223 . In step S413 , in response to the execution instruction, the processor 110 executes message transmission with relevant persons or initiates a conference process. The related personnel can be a single person, multiple people or at least one team/department. In this way, the user can continue to execute the operation of the corresponding transaction after communicating with the related personnel (step S408).

值得說明的是,第一操作指令416以及第二操作指令415可例如分別是左滑及右滑操作、點擊電子設備顯示幕的左側及右側、將電子設備往第一方向及第二方向翻轉。具體來說,使用者可透過電子設備點擊對應的區塊或對應的操作方式,以傳送第一操作指令416、第二操作指令415、查看方案指令、執行指令、下載指令、放大指令、人員選擇指令或事務選擇指令至處理器110中。It should be noted that the first operation instruction 416 and the second operation instruction 415 may be, for example, sliding left and right respectively, clicking the left and right sides of the display screen of the electronic device, turning the electronic device in the first direction and in the second direction. Specifically, the user can click the corresponding block or the corresponding operation method through the electronic device to send the first operation instruction 416, the second operation instruction 415, the instruction of viewing the plan, the instruction of execution, the instruction of downloading, the instruction of zooming in, and the selection of personnel. Instructions or transactions select instructions into processor 110 .

綜上所述,本發明的關聯事務推送與管理系統100及其方法可收集並分析用戶操作行為、用戶歷史方案、使用者歷史事務以及使用者所屬單位/部門,而經過人員資料以及事務資料進行匹配分析出關聯人員以及關聯事務清單1213。並且,再將關聯人員以及關聯事務清單1213與預置方案391進行二度匹配分析,以產生廣泛且相關聯的推薦方案1232。如此,本發明的關聯事務推送與管理系統100透過提供關聯事務清單1213、推薦方案1232以及關聯人列表1223,達到提高使用者處理事務的效率以及降低人員的失誤率的目的。To sum up, the related transaction push and management system 100 and its method of the present invention can collect and analyze user operation behaviors, user history schemes, user history affairs, and the unit/department to which the user belongs. The list 1213 of associated personnel and associated transactions is obtained through matching analysis. In addition, the list 1213 of related persons and related affairs and the preset plan 391 are subjected to a second-degree matching analysis to generate a wide and related recommendation plan 1232 . In this way, the related transaction push and management system 100 of the present invention provides the related transaction list 1213 , the recommended plan 1232 and the related person list 1223 to achieve the purpose of improving the user's transaction processing efficiency and reducing the error rate of personnel.

最後應說明的是:以上各實施例僅用以說明本公開的技術方案,而非對其限制;儘管參照前述各實施例對本公開進行了詳細的說明,本領域的普通技術人員應當理解:其依然可以對前述各實施例所記載的技術方案進行修改,或者對其中部分或者全部技術特徵進行等同替換;而這些修改或者替換,並不使相應技術方案的本質脫離本公開各實施例技術方案的範圍。Finally, it should be noted that: the above embodiments are only used to illustrate the technical solutions of the present disclosure, not to limit them; although the present disclosure has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that: It is still possible to modify the technical solutions described in the foregoing embodiments, or perform equivalent replacements for some or all of the technical features; and these modifications or replacements do not make the essence of the corresponding technical solutions deviate from the technical solutions of the various embodiments of the present disclosure. scope.

100:關聯事務推送與管理系統100: Related transaction push and management system

110:處理器110: Processor

120:儲存裝置120: storage device

121:事務關聯引擎121: Transaction Correlation Engine

1211:關聯事務計算模組1211:Associated transaction calculation module

1212:事務輸出模組1212: Transaction output module

1213:關聯事務清單1213: List of related transactions

122:人員關聯引擎122:Personnel Association Engine

1221:人與事關聯演算法模組1221: Human and Event Association Algorithm Module

1222:關聯人輸出模組1222: Associated person output module

1223:關聯人列表1223: list of associated persons

123:方案推薦引擎123:Program recommendation engine

1231:方案推薦演算法模組1231: Program recommendation algorithm module

1232:推薦方案1232: Recommended plan

124:軌跡記錄引擎124:Track recording engine

1241:軌跡資料獲取模組1241: Track data acquisition module

1242:軌跡資料處理模組1242: Trajectory data processing module

1243:軌跡資料上報模組1243: Track data reporting module

360:軌跡記錄資料庫360: Track record database

370:預置事務資料庫370:Preset transaction database

371:預置的事務371:Preset transaction

380:人員資料庫380: Personnel database

390:預置方案資料庫390:Preset scheme database

391:預置方案391:Preset scheme

415:第二操作指令415: The second operation instruction

416:第一操作指令416: The first operation instruction

417:未推薦417: not recommended

418:已推薦418: Recommended

S210~S250、S310~S350、S401~S405、S407~S414:步驟S210~S250, S310~S350, S401~S405, S407~S414: steps

圖1是本發明的一實施例的關聯事務推送與管理系統的示意圖。 圖2是本發明的一實施例的關聯事務推送與管理方法的流程圖。 圖3是本發明的一實施例的關聯事務推送與管理系統的執行示意圖。 圖4是本發明的另一實施例的關聯事務推送與管理系統的流程圖。 FIG. 1 is a schematic diagram of an associated transaction push and management system according to an embodiment of the present invention. Fig. 2 is a flowchart of a method for pushing and managing associated transactions according to an embodiment of the present invention. Fig. 3 is an execution schematic diagram of the associated transaction push and management system according to an embodiment of the present invention. Fig. 4 is a flowchart of an associated transaction push and management system according to another embodiment of the present invention.

S210、S220、S230、S240、S250:步驟 S210, S220, S230, S240, S250: steps

Claims (20)

一種關聯事務推送與管理系統,其包括:儲存裝置,儲存事務關聯引擎、人員關聯引擎、方案推薦引擎、預置事務資料、人員資料、預置方案資料以及人員資料維護模組;以及處理器,耦接所述儲存裝置,並且用以執行所述事務關聯引擎、所述方案推薦引擎、所述人員關聯引擎以及所述人員資料維護模組,所述事務關聯引擎根據所述預置事務資料產生關聯事務清單;所述人員關聯引擎根據所述關聯事務清單以及所述人員資料產生關聯人清單;所述方案推薦引擎根據所述預置方案資料、所述關聯事務清單以及所述關聯人清單產生推薦方案資料,其中所述處理器執行所述人員資料維護模組以根據人員異動資料更新所述儲存裝置,其中所述人員資料維護模組根據使用者操作行為資料更新所述人員資料。 A related transaction push and management system, which includes: a storage device, a storage transaction related engine, a personnel related engine, a scheme recommendation engine, preset transaction data, personnel data, preset scheme data, and a personnel data maintenance module; and a processor, Coupled with the storage device, and used to execute the transaction correlation engine, the solution recommendation engine, the personnel correlation engine and the personnel data maintenance module, the transaction correlation engine generates according to the preset transaction data A list of related affairs; the personnel association engine generates a list of related persons according to the list of related affairs and the personnel data; the program recommendation engine generates a list of related people according to the preset plan data, the list of related affairs and the list of related people Recommending plan data, wherein the processor executes the personnel data maintenance module to update the storage device according to personnel change data, wherein the personnel data maintenance module updates the personnel data according to user operation behavior data. 如請求項1所述的關聯事務推送與管理系統,其中,所述事務關聯引擎包括關聯事務計算模組以及事務輸出模組,所述關聯事務計算模組根據所述預置事務資料以及使用者執行指令產生關聯事務清單,且輸出至所述事務輸出模組,其中所述關聯事務清單包括事務關聯度, 其中,所述事務輸出模組將所述關聯事務清單輸出至所述人員關聯引擎以及所述方案推薦引擎。 The related transaction push and management system according to claim 1, wherein the transaction related engine includes a related transaction calculation module and a transaction output module, and the related transaction calculation module is based on the preset transaction data and the user Executing the instruction generates a list of associated transactions, and outputs it to the transaction output module, wherein the list of associated transactions includes a degree of transaction relevance, Wherein, the transaction output module outputs the associated transaction list to the personnel association engine and the solution recommendation engine. 如請求項1所述的關聯事務推送與管理系統,其中,所述人員關聯引擎包括人與事關聯演算法模組以及關聯人輸出模組,所述人與事關聯演算法模組根據所述人員資料以及所述關聯事務清單產生關聯人清單,其中所述關聯人輸出模組將所述關聯人清單輸入至所述方案推薦引擎,所述關聯人輸出模組輸出所述關聯人清單。 The associated transaction push and management system according to claim 1, wherein the personnel association engine includes a person-event association algorithm module and an associated person output module, and the person-event association algorithm module is based on the The personnel information and the associated transaction list generate an associated person list, wherein the associated person output module inputs the associated person list into the proposal recommendation engine, and the associated person output module outputs the associated person list. 如請求項1所述的關聯事務推送與管理系統,其中,所述方案推薦引擎包括方案推薦演算法模組,其中所述方案推薦演算法模組根據所述預置方案資料、所述關聯事務清單以及所述關聯人清單,將事務關聯度以及人與事物關聯度執行二度匹配運算,以形成所述推薦方案資料。 The related transaction push and management system as described in claim 1, wherein the solution recommendation engine includes a solution recommendation algorithm module, wherein the solution recommendation algorithm module is based on the preset solution information, the related transaction The list and the associated person list perform a second-degree matching operation on the degree of transaction association and the degree of association between people and things to form the recommended plan data. 如請求項1所述的關聯事務推送與管理系統,其中,所述儲存裝置更儲存軌跡記錄引擎,且所述處理器用以執行所述軌跡記錄引擎,其中所述軌跡記錄引擎用以將所述使用者操作行為資料輸入至所述事務關聯引擎,以使所述事務關聯引擎根據所述使用者操作行為資料以及所述預置事務資料產生所述關聯事務清單。 The associated transaction push and management system as described in claim 1, wherein the storage device further stores a track record engine, and the processor is used to execute the track record engine, wherein the track record engine is used to store the track record engine The user operation behavior data is input to the transaction correlation engine, so that the transaction correlation engine generates the correlation transaction list according to the user operation behavior data and the preset transaction data. 如請求項5所述的關聯事務推送與管理系統,其中,所述軌跡記錄引擎包括軌跡資料獲取模組、軌跡資料處理模組以 及軌跡資料上報模組,其中所述軌跡資料獲取模組從交互介面取得使用者操作行為記錄,其中所述軌跡資料處理模組根據所述使用者操作行為記錄產生所述使用者操作行為資料,其中所述軌跡資料上報模組將所述使用者操作行為資料輸入至所述事務關聯引擎。 The associated transaction push and management system as described in claim 5, wherein the track recording engine includes a track data acquisition module, a track data processing module and and a trajectory data reporting module, wherein the trajectory data acquisition module obtains user operation behavior records from an interactive interface, wherein the trajectory data processing module generates the user operation behavior data according to the user operation behavior records , wherein the track data reporting module inputs the user operation behavior data into the transaction correlation engine. 如請求項5所述的關聯事務推送與管理系統,其中,當使用者透過操作交互介面進行事務的點擊及處理時,所述軌跡記錄引擎開始記錄使用者操作行為,以取得使用者操作行為記錄,其中所述軌跡記錄引擎根據所述使用者操作行為記錄執行比對分析,以產生所述使用者操作行為資料,所述使用者操作行為資料包括操作步驟頻率、優先順序以及匹配事務關聯程度。 The related transaction push and management system as described in claim 5, wherein when the user clicks and processes the transaction through the operation interface, the track recording engine starts to record the user's operation behavior to obtain the user's operation behavior record , wherein the track recording engine performs comparative analysis according to the user operation behavior records to generate the user operation behavior data, and the user operation behavior data includes operation step frequency, priority order and matching transaction correlation degree. 如請求項5所述的關聯事務推送與管理系統,其中,所述儲存裝置更儲存有預置事務維護模組,所述處理器執行所述預置事務維護模組以判斷所述關聯事務清單是否已儲存於所述儲存裝置之中,其中當所述關聯事務清單未儲存於所述儲存裝置之中,所述預置事務維護模組將所述關聯事務清單新增至所述儲存裝置之中。 The related transaction push and management system as described in claim 5, wherein the storage device further stores a preset transaction maintenance module, and the processor executes the preset transaction maintenance module to determine the related transaction list Whether it has been stored in the storage device, wherein when the related transaction list is not stored in the storage device, the preset transaction maintenance module adds the related transaction list to the storage device middle. 如請求項1所述的關聯事務推送與管理系統,其中,所述儲存裝置更儲存有預置方案維護模組,所述處理器執行所述預置方案維護模組以判斷所述推薦方案資料是否已儲存於所述儲存裝置之中, 其中當所述推薦方案資料未儲存於所述儲存裝置之中,所述預置方案維護模組將所述推薦方案新增至所述儲存裝置之中。 The associated transaction push and management system as described in Claim 1, wherein the storage device further stores a preset plan maintenance module, and the processor executes the preset plan maintenance module to determine the recommended plan data is stored in the storage device, Wherein when the recommended plan data is not stored in the storage device, the preset plan maintenance module adds the recommended plan to the storage device. 如請求項5所述的關聯事務推送與管理系統,其中,所述處理器接收使用者透過電子設備所傳送的第一操作指令以及第二操作指令,其中所述處理器根據所述第一操作指令,將所述關聯人清單顯示於所述電子設備的顯示器上,其中所述處理器根據所述第二操作指令,將所述推薦方案資料及所述關聯事務清單顯示於所述電子設備的所述顯示器上。 The related transaction push and management system as described in claim 5, wherein the processor receives the first operation instruction and the second operation instruction transmitted by the user through the electronic device, wherein the processor receives the first operation instruction according to the first operation an instruction to display the list of associated persons on the display of the electronic device, wherein the processor displays the recommended plan information and the list of related affairs on the display of the electronic device according to the second operation instruction on the display. 一種關聯事務推送與管理方法,其中,包括:取得預置事務資料、人員資料以及預置方案資料;透過事務關聯引擎根據所述預置事務資料產生關聯事務清單;透過人員關聯引擎根據所述關聯事務清單以及所述人員資料產生關聯人清單;透過方案推薦引擎根據所述預置方案資料、所述關聯事務清單以及所述關聯人清單產生推薦方案資料;以及輸出所述關聯人清單、所述關聯事務清單以及所述推薦方案資料,其中所述方法包括:透過人員資料維護模組根據人員異動資料更新儲存裝置;其中所述人員資料維護模組根據使用者操作行為資料更新所述人員資料。 A related transaction push and management method, which includes: obtaining preset transaction data, personnel data and preset plan data; generating a related transaction list according to the preset transaction data through a transaction correlation engine; Generate a list of related persons from the transaction list and the personnel data; generate recommended plan data according to the preset plan data, the related transaction list and the related person list through the plan recommendation engine; and output the related person list, the The associated transaction list and the recommended plan data, wherein the method includes: using the personnel data maintenance module to update the storage device according to the personnel transaction data; wherein the personnel data maintenance module updates the personnel data according to the user operation behavior data. 如請求項11所述的關聯事務推送與管理方法,其中,透過所述事務關聯引擎根據所述預置事務資料產生所述關聯事務清單的步驟包括:透過關聯事務計算模組根據所述預置事務資料以及使用者執行指令產生所述關聯事務清單,其中所述關聯事務清單包括事務關聯度;以及透過事務輸出模組將所述關聯事務清單輸出至所述人員關聯引擎以及所述方案推薦引擎。 The related transaction push and management method according to claim 11, wherein the step of generating the related transaction list through the transaction related engine according to the preset transaction data includes: using the related transaction calculation module according to the preset Transaction data and user execution instructions generate the associated transaction list, wherein the associated transaction list includes transaction relevance; and output the associated transaction list to the personnel association engine and the program recommendation engine through the transaction output module . 如請求項11所述的關聯事務推送與管理方法,其中,透過所述人員關聯引擎根據所述關聯事務清單以及所述人員資料產生所述關聯人清單的步驟包括:透過人與事關聯演算法模組根據所述人員資料以及所述關聯事務清單產生所述關聯人清單;以及透過關聯人輸出模組將所述關聯人清單輸入至所述方案推薦引擎。 The method for pushing and managing related affairs as described in claim 11, wherein, the step of generating the related person list according to the related transaction list and the personnel data through the personnel association engine includes: using a person-event association algorithm The module generates the associated person list according to the personnel information and the associated transaction list; and inputs the associated person list into the proposal recommendation engine through an associated person output module. 如請求項11所述的關聯事務推送與管理方法,其中,透過所述方案推薦引擎根據所述預置方案資料、所述關聯事務清單以及所述關聯人清單產生所述推薦方案資料的步驟包括:透過方案推薦演算法模組根據所述預置方案資料、所述關聯事務清單以及所述關聯人清單,將事務關聯度以及人與事物關聯度執行二度匹配運算,以形成所述推薦方案資料。 The method for pushing and managing related affairs as described in claim item 11, wherein the step of generating the recommended plan data through the plan recommendation engine according to the preset plan data, the list of related affairs, and the list of related parties includes: : Through the program recommendation algorithm module, according to the preset program data, the related transaction list, and the related person list, perform a second-degree matching operation on the degree of transaction relevance and the degree of relationship between people and things to form the recommended program material. 如請求項11所述的關聯事務推送與管理方法,其中,更包括:透過軌跡記錄引擎將所述使用者操作行為資料輸入至所述事務關聯引擎;以及透過所述事務關聯引擎根據所述使用者操作行為資料以及所述預置事務資料產生所述關聯事務清單。 The related transaction push and management method as described in claim 11, further comprising: inputting the user operation behavior data into the transaction correlation engine through the track recording engine; and using the transaction correlation engine according to the usage The operator operation behavior data and the preset transaction data generate the associated transaction list. 如請求項15所述的關聯事務推送與管理方法,其中,透過所述軌跡記錄引擎將所述使用者操作行為資料輸入至所述事務關聯引擎的步驟包括:透過軌跡資料獲取模組從交互介面取得使用者操作行為記錄;透過軌跡資料處理模組根據所述使用者操作行為記錄產生所述使用者操作行為資料;以及透過軌跡資料上報模組將所述使用者操作行為資料輸入至所述事務關聯引擎。 The related transaction push and management method as described in claim 15, wherein the step of inputting the user operation behavior data into the transaction related engine through the track recording engine includes: obtaining the module from the interactive interface through the track data acquisition module Obtain user operation behavior records; generate the user operation behavior data according to the user operation behavior records through the track data processing module; and input the user operation behavior data into the Transaction correlation engine. 如請求項15所述的關聯事務推送與管理方法,其中,當使用者透過操作交互介面進行事務的點擊及處理時,透過所述軌跡記錄引擎開始記錄使用者操作行為,以取得使用者操作行為記錄;以及透過所述軌跡記錄引擎根據所述使用者操作行為記錄執行比對分析,以產生所述使用者操作行為資料,所述使用者操作行為資料包括操作步驟頻率、優先順序以及匹配事務關聯程度。 The related transaction push and management method as described in claim item 15, wherein when the user clicks and processes the transaction through the operation interaction interface, the user operation behavior is recorded through the track recording engine to obtain the user operation behavior record; and perform comparative analysis according to the user operation behavior records through the track recording engine to generate the user operation behavior data, the user operation behavior data includes operation step frequency, priority order and matching transaction association degree. 如請求項15所述的關聯事務推送與管理方法,其中,更包括:透過預置事務維護模組以判斷所述關聯事務清單是否已儲存於所述儲存裝置之中,其中當所述關聯事務清單未儲存於所述儲存裝置之中,透過所述預置事務維護模組將所述關聯事務清單新增至所述儲存裝置之中。 The related transaction push and management method as described in claim 15, further comprising: judging whether the related transaction list has been stored in the storage device through a preset transaction maintenance module, wherein when the related transaction The list is not stored in the storage device, and the associated transaction list is added to the storage device through the preset transaction maintenance module. 如請求項18所述的關聯事務推送與管理方法,其中,更包括:透過預置方案維護模組以判斷所述推薦方案資料是否已儲存於所述儲存裝置之中,其中當所述推薦方案資料未儲存於所述儲存裝置之中,所述預置方案維護模組將所述推薦方案新增至所述儲存裝置之中。 The method for pushing and managing related affairs as described in claim 18, further comprising: judging whether the recommended plan data has been stored in the storage device through a preset plan maintenance module, wherein when the recommended plan The data is not stored in the storage device, and the preset solution maintenance module adds the recommended solution to the storage device. 如請求項17所述的關聯事務推送與管理方法,其中,更包括:接收使用者透過電子設備所傳送的第一操作指令以及第二操作指令;以及根據所述第一操作指令,將所述關聯人清單顯示於所述電子設備的顯示器上,其中處理器根據所述第二操作指令,將所述推薦方案資料及所述關聯事務清單顯示於所述電子設備的所述顯示器上。 The related transaction push and management method as described in claim item 17, further comprising: receiving the first operation instruction and the second operation instruction sent by the user through the electronic device; and according to the first operation instruction, sending the The list of associated persons is displayed on the display of the electronic device, wherein the processor displays the recommended plan information and the list of related affairs on the display of the electronic device according to the second operation instruction.
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