這裡將詳細地對示例性實施例進行說明，其示例表示在圖式中。下面的描述涉及圖式時，除非另有表示，不同圖式中的相同數字表示相同或相似的要素。以下示例性實施例中所描述的實施方式並不代表與本說明書一個或多個實施例相一致的所有實施方式。相反，它們僅是與如所附申請專利範圍中所詳述的、本說明書一個或多個實施例的一些方面相一致的裝置和方法的例子。
需要說明的是：在其他實施例中並不一定按照本說明書示出和描述的順序來執行相應方法的步驟。在一些其他實施例中，其方法所包括的步驟可以比本說明書所描述的更多或更少。此外，本說明書中所描述的單個步驟，在其他實施例中可能被分解為多個步驟進行描述；而本說明書中所描述的多個步驟，在其他實施例中也可能被合併為單個步驟進行描述。
圖1是一示例性實施例提供的一種維修對象的定損系統的架構示意圖。如圖1所示，該系統可以包括伺服器11、網路12、若干電子設備，比如手機13-15等。
伺服器11可以為包含一獨立主機的物理伺服器，或者該伺服器11可以為主機集群承載的虛擬伺服器。在本說明書一個或多個實施例的技術方案中，可由伺服器11作為伺服端與手機13-15進行配合，以實現維修對象的定損方案。
手機13-15只是用戶可以使用的一種類型的電子設備。實際上，用戶顯然還可以使用諸如下述類型的電子設備：平板設備、筆記型電腦、個人數位助理(PDAs，Personal Digital Assistants)、可穿戴設備(如智慧型眼鏡、智慧型手錶等)等，本說明書一個或多個實施例並不對此進行限制。在運行過程中，該電子設備可以運行某一應用的客戶端側的程式，以實現該應用的相關業務功能，比如該電子設備可作為客戶端與伺服器11進行互動，以實現維修對象的定損方案。
而對於手機13-15與伺服器11之間進行互動的網路12，可以包括多種類型的有線或無線網路。在一實施例中，該網路12可以包括公用交換電話網路(Public Switched Telephone Network，PSTN)和網際網路。
下面分別針對客戶端和伺服端中的不同角色，對本說明書的維修對象的定損方案進行說明。
請參見圖2，圖2是一示例性實施例提供的一種維修對象的定損方法的流程圖。如圖2所示，該方法應用於客戶端，可以包括以下步驟：
步驟202，獲取用戶在車輛定損介面中輸入的維修項以及對應於所述維修項的維修對象關鍵詞。
在一實施例中，車輛定損介面可包括對應於維修項的第一下拉選單選項，對應於維修對象關鍵詞的文字輸入框，以及對應於標準維修對象名稱的第二下拉選單選項。其中，第一下拉選單選項中包括維修項的具體選項，在檢測到用戶針對第一下拉選單選項的點擊操作後，可在第一下拉選單選項中展示各個具體選項以供用戶選擇；文字輸入框用於檢測用戶輸入的對應於該維修項的維修對象關鍵詞；第二下拉選單選項(與文字輸入框相關聯)用於輸出與用戶輸入的維修對象關鍵詞對應的一個或者多個標準維修對象名稱。
基於上述對車輛定損介面的配置，針對用戶在車輛定損介面中輸入的維修項以及對應於該維修項的維修對象關鍵詞的獲取方式，具體可以為：獲取用戶在第一下拉選單選項中選擇的維修項，以及獲取用戶在文字輸入框中輸入的對應於該維修項的維修對象關鍵詞。由於維修項的具體選項的數量較少，採用第一下拉選單選項的方式展示維修項以供用戶選擇，可有效提高用戶輸入維修項的效率(用戶直接在第一下拉選單選項中選擇即可，而無需輸入文字)。而維修對象的具體選項較多，因此採用文字輸入框供用戶直接輸入維修對象的名稱，可提高用戶輸入維修對象的效率(若採用下拉選單選項來展示維修對象的具體選項，用戶將因數量較多而無法快速查找到需要輸入的維修對象名稱)。
在一實施例中，用戶在藉由文字輸入框輸入維修對象時，可僅輸入該維修對象的關鍵詞(以下簡稱為維修對象關鍵詞)，客戶端可確定維修對象庫中與維修對象關鍵詞對應的標準維修對象名稱，並進一步在第二下拉選單選項中輸出標準維修對象名稱。由於與用戶輸入的維修對象關鍵詞對應的標準維修對象名稱往往數量較少，採用第二下拉選單選項來輸出標準維修對象名稱以供用戶選擇，可有效提高用戶輸入維修對象的效率(用戶直接在第二下拉選單選項中選擇即可，而無需輸入文字)。
在一實施例中，維修項可包括以下至少之一：維修類型、維修程度，維修對象可包括車輛維修部件。例如，維修類型可以包括鈑金、噴漆、更換部件等；維修程度可以包括輕度、中度、重度等；維修對象可以包括保險桿、車窗玻璃、刹車片、變速箱等。
步驟204，確定維修對象庫中與用戶輸入的所述維修對象關鍵詞對應的標準維修對象名稱。
在一實施例中，可基於知識圖譜技術產生維修對象關鍵詞與標準維修對象名稱的映射關係，並將產生的映射關係記錄至維修對象庫中。以維修對象關鍵詞為維修對象的別名為例，基於樣本資料中的別名和標準維修對象名稱，利用AI(Artificial Intelligence，人工智慧)演算法，計算別名與標準維修對象名稱的相關性，並建立相關的別名與標準維修對象名稱的映射關係。其中，可採用邏輯迴歸、決策樹、神經網路、支持向量機等演算法；當然，本說明書並不對此進行限制。
基於維修對象庫中包括由知識圖譜技術產生的維修對象關鍵詞與標準維修對象名稱的映射關係，在獲取到用戶在車輛定損介面中輸入的維修項以及對應於該維修項的維修對象關鍵詞後，可查詢維修對象庫中記錄的映射關係，確定與用戶輸入的維修對象關鍵詞對應的標準維修對象名稱。
在一實施例中，基於維修對象庫中記錄有標準維修對象名稱，可計算用戶輸入的維修對象關鍵詞與維修對象庫中的標準維修對象名稱的文字相似度，從而將維修對象庫中與用戶輸入的維修對象的文字相似度最高的一個或者多個維修對象確定為與維修對象關鍵詞對應的標準維修對象名稱。
在一實施例中，維修對象庫還可配置於伺服器側；換言之，步驟204由伺服器來執行。例如，客戶端可向獲取到的維修項以及對應於該維修項的維修對象關鍵詞發送至伺服器，以由伺服器來確定維修對象庫中與該維修對象關鍵詞對應的標準維修對象名稱。其中，該確定標準維修對象名稱的方式與上述實施例類似，在此不再贅述。而伺服器在確定出與用戶輸入的維修對象關鍵詞對應的標準維修對象名稱後，將該標準維修對象名稱返回至客戶端。
步驟206，將確定出的所述維修對象庫中與用戶輸入的所述維修對象關鍵詞對應的一個或者多個標準維修對象名稱藉由所述車輛定損介面向用戶輸出。
步驟208，基於用戶輸入的所述維修項以及用戶在所述車輛定損介面輸出的所述標準維修對象名稱中選擇的維修對象進行定損。
在一實施例中，類似的，定損操作也可由伺服器來執行。例如，客戶端可將用戶輸入的維修項以及用戶選擇的維修對象發送至伺服器，以由伺服器根據接收到的維修項和維修對象進行定損，並將定損結果返回至客戶端。
由上述技術方案可見，一方面，藉由確定出與用戶輸入的維修對象關鍵詞對應的標準維修對象名稱以供用戶選擇，使得即使用戶輸入的維修對象關鍵詞不完整甚至存在部分錯誤時，也可完成對維修對象名稱的正確輸入，從而提高用戶登錄維修對象名稱的效率；另一方面，藉由結合用戶輸入的維修項和維修對象名稱，可對維修對象進行定損，從而向用戶提供估損定價上的參考，有利於提升用戶體驗。
為了便於理解，下面結合舉例和圖式對本說明書的維修對象的定損方案進行詳細說明。
請參見圖3，圖3是一示例性實施例提供的另一種維修對象的定損方法的流程圖。如圖3所示，該方法可以包括以下步驟：
步驟302，獲取用戶輸入的維修項。
在一實施例中，如圖4A所示，以手機(作為客戶端)的車輛定損介面4中對應於“維修程度”的第一下拉選單選項41為例(圖4A中“維修類型”已被選擇為“鈑金”)，用戶可藉由點擊第一下拉選單選項41以觸發第一下拉選單選項41展示維修程度的具體選項(包括輕度、中度和重度)；進一步的，用戶可藉由針對具體選項的點擊操作來選擇維修程度的具體選項。例如，圖4A中用戶選擇了“中度”。綜上，用戶分別選擇了維修類型為“鈑金”，維修程度為“中度”的維修項目。基於上述用戶輸入維修項的過程，手機可獲取用戶在第一下拉選單選項41(圖中未示出對應於“維修類型”的部分下拉選單選項)中選擇的維修項。
步驟304，獲取用戶輸入的維修對象關鍵詞。
在一實施例中，如圖4B所示，以車輛定損介面4中對應於“維修部件”的文字輸入框42(可在此輸入“維修部件”的關鍵詞)為例，用戶在文字輸入框42中輸入了關鍵詞“前桿”。那麼，手機便可從文字輸入框42中獲取到用戶輸入的關鍵詞“前桿”。
步驟306，確定與用戶輸入的維修對象關鍵詞對應的標準維修對象名稱。
在一實施例中，由於車輛的各個部件存在大量的別名，用戶在輸入維修部件時不一定能夠正確輸入該維修部件的標準名稱，而可能輸入的是該維修部件的別名。以維修對象關鍵詞為維修對象的別名為例，可基於知識圖譜技術產生別名與標準名稱的映射關係，並將產生的映射關係記錄至維修對象庫中。舉例而言，在知識抽取階段，可基於語義類抽取從文字中抽取資訊來構造別名與標準名稱的關聯。比如，語義類抽取方法可包含以下模組：並列度相似計算、上下位關係提取以及語義類產生。其中，在構造別名與標準名稱的關聯時，可採用邏輯迴歸、決策樹、神經網路、支持向量機等AI演算法。當然，本說明書並不對此進行限制。基於維修對象庫中包括由知識圖譜技術產生的維修對象關鍵詞與標準維修對象名稱的映射關係，在獲取到用戶輸入的維修項以及對應於該維修項的維修對象關鍵詞後，可查詢維修對象庫中記錄的映射關係，從而確定出與用戶輸入的維修對象關鍵詞對應的標準維修對象名稱。
在一實施例中，可在維修對象庫中記錄標準維修對象名稱以供與用戶輸入的維修對象關鍵詞進行相似度匹配。比如，可計算用戶輸入的維修對象關鍵詞與維修對象庫中的標準維修對象名稱的文字相似度，從而將維修對象庫中與用戶輸入的維修對象的文字相似度最高的一個或者多個維修對象確定為與維修對象關鍵詞對應的標準維修對象名稱。其中，可將維修對象關鍵詞輸入相似度計算模型(由至少一組維修對象關鍵詞和與該至少一組維修對象關鍵詞對應的標準維修對象名稱訓練得到)，以根據相似度計算模型的輸出結果(即用戶輸入的維修對象關鍵詞與各個標準維修對象名稱的相似度)來確定出與用戶輸入的維修對象關鍵詞對應的標準維修對象名稱。例如，可將輸出結果中相似度最高的標準維修對象名稱作為與用戶輸入的維修對象關鍵詞對應的標準維修對象名稱。
步驟308，在第二下拉選單選項中輸出標準維修對象名稱。
舉例而言，如圖4B所示，以車輛定損介面4中對應於用戶所輸入關鍵詞的標準名稱的第二下拉選單選項43為例，在用戶在文字輸入框42中輸入了關鍵詞“前桿”後，假定確定出相應的標準維修對象名稱分別為“前保險桿皮”、“前保險桿”和“左前大燈”，則可在第二下拉選單選項43中依次展示“前保險桿皮”、“前保險桿”和“左前大燈”以供用戶選擇。
步驟310，確定用戶選擇的維修對象。
承接於上述舉例，如圖4B所示，用戶藉由點擊操作選擇了第二下拉選單選項43中的“前保險桿”，那麼當手機檢測到針對“前保險桿”的點擊操作時，可確定出用戶選擇的維修部件為前保險桿。
步驟312，基於用戶輸入的維修項以及用戶選擇的維修對象進行定損。
在一實施例中，可預先配置在維修項與維修對象的多種組合下與之相對應的定損估計。其中，該定損估計可參考維修廠商的維修價格來制定。例如，可配置如表1所示的定損估計： 維修類型 維修部件 維修程度 定損估計
鈑金 前保險桿 輕度 a元
中度 b元
重度 c元
前保險桿皮 輕度 d元
中度 e元
重度 f元
左前大燈 輕度 g元
中度 h元
重度 i元
表1
如圖4C所示，藉由查詢上述表1可知：當維修類型為“鈑金”，維修部件為“前保險桿”，維修程度為“中度”時，定損估計的價格為b元。
由上述技術方案可見，一方面，藉由確定出與用戶輸入的維修對象關鍵詞對應的標準維修對象名稱以供用戶選擇，使得即使用戶輸入的維修對象關鍵詞不完整甚至存在部分錯誤時，也可完成對維修對象名稱的正確輸入，從而提高用戶登錄維修對象名稱的效率；另一方面，藉由結合用戶輸入的維修項和維修對象名稱，可對維修對象進行定損，從而向用戶提供估損定價上的參考，有利於提升用戶體驗。
圖5是一示例性實施例提供的一種設備的示意結構圖。請參考圖5，在硬體層面，該設備包括處理器502、內部匯流排504、網路介面506、內部儲存器508以及非易失性儲存器510，當然還可能包括其他業務所需要的硬體。處理器502從非易失性儲存器510中讀取對應的電腦程式到內部儲存器508中然後運行，在邏輯層面上形成維修對象的定損裝置。當然，除了軟體實現方式之外，本說明書一個或多個實施例並不排除其他實現方式，比如邏輯裝置抑或軟硬體結合的方式等等，也就是說以下處理流程的執行主體並不限定於各個邏輯單元，也可以是硬體或邏輯裝置。
請參考圖6，在軟體實施方式中，該維修對象的定損裝置可以包括：
獲取單元61，獲取用戶在車輛定損介面中輸入的維修項以及對應於所述維修項的維修對象關鍵詞；
確定單元62，確定維修對象庫中與用戶輸入的所述維修對象關鍵詞對應的標準維修對象名稱；
輸出單元63，將確定出的所述維修對象庫中與用戶輸入的所述維修對象關鍵詞對應的一個或者多個標準維修對象名稱藉由所述車輛定損介面向用戶輸出；
定損單元64，基於用戶輸入的所述維修項以及用戶在所述車輛定損介面輸出的所述標準維修對象名稱中選擇的維修對象進行定損。
可選的，所述維修對象庫中包括基於知識圖譜技術產生的維修對象關鍵詞與標準維修對象名稱的映射關係；
所述確定單元62具體用於：
查詢所述映射關係，確定與用戶輸入的所述維修對象關鍵詞對應的標準維修對象名稱。
可選的，所述確定單元62具體用於：
計算用戶輸入的維修對象關鍵詞，與維修對象庫中的標準維修對象名稱的文字相似度；
將所述維修對象庫中與用戶輸入的維修對象的文字相似度最高的一個或者多個維修對象確定為與所述維修對象關鍵詞對應的標準維修對象名稱。
可選的，所述車輛定損介面包括對應於所述維修項的第一下拉選單選項，對應於所述維修對象關鍵詞的文字輸入框，以及對應於所述標準維修對象名稱的第二下拉選單選項；
所述獲取單元61具體用於：
獲取用戶在所述第一下拉選單選項中選擇的維修項；
以及，獲取用戶在所述文字輸入框中輸入的對應於所述維修項的維修對象關鍵詞；
所述輸出單元63具體用於：
在所述第二下拉選單選項中輸出所述標準維修對象名稱。
可選的，所述維修項包括以下至少之一：維修類型、維修程度；所述維修對象包括車輛維修部件。
上述實施例闡明的系統、裝置、模組或單元，具體可以由電腦晶片或實體實現，或者由具有某種功能的產品來實現。一種典型的實現設備為電腦，電腦的具體形式可以是個人電腦、筆記型電腦、行動電話、相機電話、智慧型電話、個人數位助理、媒體播放器、導航設備、電子郵件收發設備、遊戲控制台、平板電腦、可穿戴設備或者這些設備中的任意幾種設備的組合。
在一個典型的配置中，電腦包括一個或多個處理器(CPU)、輸入/輸出介面、網路介面和內部儲存器。
內部儲存器可能包括電腦可讀媒體中的非永久性儲存器，隨機存取記憶體(RAM)和/或非易失性內部儲存器等形式，如唯讀記憶體(ROM)或快閃記憶體(flash RAM)。內部儲存器是電腦可讀媒體的示例。
電腦可讀媒體包括永久性和非永久性、可移動和非可移動媒體可以由任何方法或技術來實現資訊儲存。資訊可以是電腦可讀指令、資料結構、程式的模組或其他資料。電腦的儲存媒體的例子包括，但不限於相變隨機存取記憶體(PRAM)、靜態隨機存取記憶體(SRAM)、動態隨機存取記憶體(DRAM)、其他類型的隨機存取記憶體(RAM)、唯讀記憶體(ROM)、電可抹除可程式化唯讀記憶體(EEPROM)、快閃記憶體或其他內部儲存器技術、唯讀光碟(CD-ROM)、數位化多功能光碟(DVD)或其他光學儲存、磁盒式磁帶、磁碟儲存、量子儲存器、基於石墨烯的儲存媒體或其他磁性儲存設備或任何其他非傳輸媒體，可用於儲存可以被計算設備存取的資訊。按照本文中的界定，電腦可讀媒體不包括暫存電腦可讀媒體(transitory media)，如調變的資料信號和載波。
還需要說明的是，術語“包括”、“包含”或者其任何其他變體意在涵蓋非排他性的包含，從而使得包括一系列要素的過程、方法、商品或者設備不僅包括那些要素，而且還包括沒有明確列出的其他要素，或者是還包括為這種過程、方法、商品或者設備所固有的要素。在沒有更多限制的情況下，由語句“包括一個……”限定的要素，並不排除在包括所述要素的過程、方法、商品或者設備中還存在另外的相同要素。
上述對本說明書特定實施例進行了描述。其它實施例在所附申請專利範圍的範圍內。在一些情況下，在申請專利範圍中記載的動作或步驟可以按照不同於實施例中的順序來執行並且仍然可以實現期望的結果。另外，在圖式中描繪的過程不一定要求示出的特定順序或者連續順序才能實現期望的結果。在某些實施方式中，多任務處理和並行處理也是可以的或者可能是有利的。
在本說明書一個或多個實施例使用的術語是僅僅出於描述特定實施例的目的，而非旨在限制本說明書一個或多個實施例。在本說明書一個或多個實施例和所附申請專利範圍中所使用的單數形式的“一種”、“所述”和“該”也旨在包括多數形式，除非上下文清楚地表示其他含義。還應當理解，本文中使用的術語“和/或”是指並包含一個或多個相關聯的列出項目的任何或所有可能組合。
應當理解，儘管在本說明書一個或多個實施例可能採用術語第一、第二、第三等來描述各種資訊，但這些資訊不應限於這些術語。這些術語僅用來將同一類型的資訊彼此區分開。例如，在不脫離本說明書一個或多個實施例範圍的情況下，第一資訊也可以被稱為第二資訊，類似地，第二資訊也可以被稱為第一資訊。取決於語境，如在此所使用的詞語“如果”可以被解釋成為“在……時”或“當……時”或“響應於確定”。
以上所述僅為本說明書一個或多個實施例的較佳實施例而已，並不用以限制本說明書一個或多個實施例，凡在本說明書一個或多個實施例的精神和原則之內，所做的任何修改、等同替換、改進等，均應包含在本說明書一個或多個實施例保護的範圍之內。Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to drawings, unless otherwise indicated, the same numerals in different drawings indicate the same or similar elements. Implementations described in the following exemplary embodiments do not represent all implementations consistent with one or more embodiments of this specification. Rather, they are merely examples of apparatuses and methods consistent with aspects of one or more embodiments of the present specification, as detailed in the appended claims. It should be noted that in other embodiments, the steps of the corresponding methods are not necessarily performed in the order shown and described in this specification. In some other embodiments, the method may include more or less steps than those described in this specification. In addition, a single step described in this specification may be decomposed into multiple steps for description in other embodiments; multiple steps described in this specification may also be combined into a single step in other embodiments describe. Fig. 1 is a schematic structural diagram of a damage assessment system for a maintenance object provided by an exemplary embodiment. As shown in FIG. 1, the system may include a server 11, a network 12, and several electronic devices, such as mobile phones 13-15, and so on. The server 11 may be a physical server including an independent host, or the server 11 may be a virtual server carried by a cluster of hosts. In the technical solution of one or more embodiments of this specification, the server 11 can be used as the server terminal to cooperate with the mobile phones 13-15 to realize the damage determination solution of the maintenance object. Cell phones 13-15 are just one type of electronic device that may be used by a user. In fact, users can obviously also use electronic devices such as the following types: tablet devices, notebook computers, personal digital assistants (PDAs, Personal Digital Assistants), wearable devices (such as smart glasses, smart watches, etc.), One or more embodiments of this specification are not limited thereto. During operation, the electronic device can run a program on the client side of an application to realize related business functions of the application. For example, the electronic device can interact with the server 11 as a client to realize maintenance object damage plan. The network 12 for interaction between the mobile phones 13-15 and the server 11 may include various types of wired or wireless networks. In one embodiment, the network 12 may include a public switched telephone network (Public Switched Telephone Network, PSTN) and the Internet. The following describes the damage determination scheme of the maintenance object in this manual for different roles in the client and server. Please refer to FIG. 2 . FIG. 2 is a flow chart of a method for determining damage of a maintenance object provided by an exemplary embodiment. As shown in FIG. 2 , the method is applied to the client, and may include the following steps: Step 202 , obtaining the maintenance item input by the user in the vehicle damage assessment interface and the maintenance object keyword corresponding to the maintenance item. In one embodiment, the vehicle damage assessment interface may include a first drop-down menu option corresponding to a repair item, a text input box corresponding to a keyword of a repair object, and a second drop-down menu option corresponding to a standard repair object name. Wherein, the first drop-down menu option includes specific options of maintenance items, and after the user's click operation on the first drop-down menu option is detected, each specific option can be displayed in the first drop-down menu option for the user to choose; The text input box is used to detect the maintenance object keyword corresponding to the maintenance item input by the user; the second drop-down menu option (associated with the text input box) is used to output one or more corresponding to the maintenance object keyword input by the user. Standard repair object name. Based on the above-mentioned configuration of the vehicle damage assessment interface, for the maintenance item input by the user in the vehicle damage assessment interface and the method of obtaining the maintenance object keyword corresponding to the maintenance item, it can specifically be: obtain the user's first drop-down menu option The maintenance item selected in , and the maintenance object keyword corresponding to the maintenance item input by the user in the text input box is acquired. Due to the small number of specific options for the maintenance item, the maintenance item is displayed in the form of the first drop-down menu option for the user to choose, which can effectively improve the efficiency of the user's input maintenance item (the user directly selects in the first drop-down menu option to Yes, without entering text). However, there are many specific options for the maintenance object, so using a text input box for the user to directly input the name of the maintenance object can improve the efficiency of the user inputting the maintenance object. too many to quickly find the name of the maintenance object that needs to be input). In one embodiment, when the user enters the maintenance object through the text input box, he can only input the keyword of the maintenance object (hereinafter referred to as the maintenance object keyword), and the client can determine the maintenance object keyword in the maintenance object library. The corresponding standard maintenance object name, and further output the standard maintenance object name in the second drop-down list option. Since the number of standard maintenance object names corresponding to the maintenance object keywords input by the user is often small, using the second drop-down menu option to output the standard maintenance object name for the user to choose can effectively improve the efficiency of the user's input maintenance object (the user directly selects the maintenance object Select from the second drop-down menu option without entering text). In an embodiment, the maintenance item may include at least one of the following: maintenance type, maintenance degree, and the maintenance object may include vehicle maintenance parts. For example, the maintenance type may include sheet metal, painting, replacement parts, etc.; the maintenance level may include mild, moderate, severe, etc.; the maintenance object may include bumpers, window glass, brake pads, gearboxes, etc. Step 204, determine the standard maintenance object name corresponding to the maintenance object keyword input by the user in the maintenance object database. In an embodiment, a mapping relationship between maintenance object keywords and standard maintenance object names can be generated based on knowledge graph technology, and the generated mapping relationship can be recorded in the maintenance object database. Taking the alias name of the maintenance object as the keyword of the maintenance object as an example, based on the aliases in the sample data and the name of the standard maintenance object, use the AI (Artificial Intelligence, artificial intelligence) algorithm to calculate the correlation between the alias and the name of the standard maintenance object, and establish The mapping relationship between related aliases and standard maintenance object names. Among them, algorithms such as logistic regression, decision tree, neural network, and support vector machine can be used; of course, this specification does not limit this. Based on the mapping relationship between maintenance object keywords generated by knowledge graph technology and standard maintenance object names in the maintenance object database, after obtaining the maintenance items entered by the user in the vehicle damage assessment interface and the maintenance object keywords corresponding to the maintenance items Finally, the mapping relationship recorded in the maintenance object database can be queried to determine the standard maintenance object name corresponding to the maintenance object keyword input by the user. In one embodiment, based on the standard maintenance object name recorded in the maintenance object database, the text similarity between the maintenance object keyword input by the user and the standard maintenance object name in the maintenance object database can be calculated, so as to compare the maintenance object database with the user One or more maintenance objects with the highest character similarity among the input maintenance objects are determined as standard maintenance object names corresponding to the maintenance object keywords. In an embodiment, the maintenance object database can also be configured on the server side; in other words, step 204 is executed by the server. For example, the client can send the obtained maintenance item and the maintenance object keyword corresponding to the maintenance item to the server, so that the server can determine the standard maintenance object name corresponding to the maintenance object keyword in the maintenance object database. Wherein, the manner of determining the name of the standard maintenance object is similar to the above-mentioned embodiment, and will not be repeated here. After determining the standard maintenance object name corresponding to the maintenance object keyword input by the user, the server returns the standard maintenance object name to the client. Step 206 , output one or more standard maintenance object names corresponding to the maintenance object keyword input by the user in the maintenance object library determined to the user through the vehicle loss assessment interface. Step 208: Carry out damage assessment based on the maintenance items input by the user and the maintenance object selected by the user from the standard maintenance object names output by the vehicle damage assessment interface. In an embodiment, similarly, the damage determination operation can also be performed by the server. For example, the client can send the maintenance items input by the user and the maintenance objects selected by the user to the server, so that the server can assess the damage according to the received maintenance items and maintenance objects, and return the damage assessment results to the client. It can be seen from the above technical solution that, on the one hand, by determining the standard maintenance object name corresponding to the maintenance object keyword input by the user for the user to choose, even if the maintenance object keyword input by the user is incomplete or even has some errors, The correct input of the name of the maintenance object can be completed, thereby improving the efficiency of the user to log in the name of the maintenance object; It is a reference to loss pricing, which is conducive to improving user experience. For ease of understanding, the damage assessment scheme of the maintenance object in this manual will be described in detail below in combination with examples and drawings. Please refer to FIG. 3 . FIG. 3 is a flow chart of another damage assessment method for a maintenance object provided by an exemplary embodiment. As shown in Fig. 3, the method may include the following steps: Step 302, acquire maintenance items input by the user. In one embodiment, as shown in FIG. 4A , take the first drop-down menu option 41 corresponding to "maintenance level" in the vehicle loss assessment interface 4 of the mobile phone (as the client) as an example ("maintenance type" in Fig. 4A has been selected as "sheet metal"), the user can click on the first drop-down menu option 41 to trigger the first drop-down menu option 41 to display the specific options of the maintenance degree (including mild, moderate and severe); further, The user can select specific options of the maintenance level by clicking on the specific options. For example, the user has selected "moderate" in FIG. 4A. To sum up, the user has respectively selected maintenance items whose maintenance type is "sheet metal" and maintenance level is "moderate". Based on the above process of the user inputting maintenance items, the mobile phone can obtain the maintenance items selected by the user in the first drop-down menu option 41 (the part of the drop-down menu options corresponding to "maintenance type" is not shown in the figure). Step 304, acquiring the keyword of the maintenance object input by the user. In one embodiment, as shown in FIG. 4B , take the text input box 42 corresponding to "maintenance parts" in the vehicle damage assessment interface 4 (the keyword of "maintenance parts" can be input here) as an example. In box 42, the keyword "front rod" is entered. Then, the mobile phone can obtain the keyword "front pole" input by the user from the text input box 42 . Step 306, determining a standard maintenance object name corresponding to the maintenance object keyword input by the user. In one embodiment, since there are a large number of aliases for each component of the vehicle, the user may not be able to correctly input the standard name of the maintenance component when inputting the maintenance component, but may input the alias of the maintenance component. Taking the maintenance object keyword as an example of the alias of the maintenance object, the mapping relationship between the alias and the standard name can be generated based on the knowledge graph technology, and the generated mapping relationship can be recorded in the maintenance object database. For example, in the stage of knowledge extraction, information can be extracted from text based on semantic class extraction to construct associations between aliases and standard names. For example, the semantic class extraction method may include the following modules: parallel degree similarity calculation, hypernymy relationship extraction and semantic class generation. Among them, when constructing the association between aliases and standard names, AI algorithms such as logistic regression, decision trees, neural networks, and support vector machines can be used. Of course, this specification does not limit this. Based on the mapping relationship between maintenance object keywords generated by knowledge graph technology and standard maintenance object names in the maintenance object library, after obtaining the maintenance item input by the user and the maintenance object keyword corresponding to the maintenance item, the maintenance object can be queried The mapping relationship recorded in the library, so as to determine the standard maintenance object name corresponding to the maintenance object keyword input by the user. In an embodiment, the standard maintenance object name may be recorded in the maintenance object database for similarity matching with the maintenance object keyword input by the user. For example, the text similarity between the maintenance object keyword input by the user and the standard maintenance object name in the maintenance object database can be calculated, so that one or more maintenance objects in the maintenance object database with the highest text similarity to the maintenance object input by the user It is determined as the standard maintenance object name corresponding to the maintenance object keyword. Wherein, the maintenance object keywords can be input into the similarity calculation model (obtained by at least one set of maintenance object keywords and the standard maintenance object name corresponding to the at least one set of maintenance object keywords), so that the output of the similarity calculation model The standard maintenance object name corresponding to the maintenance object keyword input by the user is determined based on the result (that is, the similarity between the maintenance object keyword input by the user and each standard maintenance object name). For example, the standard maintenance object name with the highest similarity in the output results may be used as the standard maintenance object name corresponding to the maintenance object keyword input by the user. Step 308, output the standard maintenance object name in the second pull-down menu option. For example, as shown in FIG. 4B , taking the second drop-down menu option 43 corresponding to the standard name of the keyword input by the user in the vehicle damage assessment interface 4 as an example, the user enters the keyword "" in the text input box 42. After the front pole", assuming that the corresponding standard maintenance object names are determined to be "front bumper skin", "front bumper" and "left headlight", then the "front insurance Rod Skin", "Front Bumper" and "Left Headlight" for users to choose. Step 310, determining the maintenance object selected by the user. Following the above example, as shown in Figure 4B, the user selects the "front bumper" in the second drop-down menu option 43 by clicking, then when the mobile phone detects the click operation on the "front bumper", it can be determined The only repair part selected by the customer is the front bumper. Step 312: Perform damage assessment based on the maintenance items input by the user and the maintenance object selected by the user. In an embodiment, the fixed damage estimates corresponding to various combinations of maintenance items and maintenance objects may be preconfigured. Wherein, the fixed damage estimate may be formulated with reference to the maintenance price of the maintenance manufacturer. For example, the fixed loss estimation shown in Table 1 can be configured: repair type repair parts maintenance level Fixed loss estimate
sheet metal front bumper mild a yuan
Moderate b element
severe c yuan
front bumper skin mild d element
Moderate e yuan
severe f element
left headlight mild g yuan
Moderate h yuan
severe i yuan
Table 1 As shown in Figure 4C, by querying the above table 1, it can be known that when the repair type is "sheet metal", the repair part is "front bumper", and the repair degree is "moderate", the estimated price of fixed damage is b yuan . It can be seen from the above technical solution that, on the one hand, by determining the standard maintenance object name corresponding to the maintenance object keyword input by the user for the user to choose, even if the maintenance object keyword input by the user is incomplete or even has some errors, The correct input of the name of the maintenance object can be completed, thereby improving the efficiency of the user to log in the name of the maintenance object; It is a reference to loss pricing, which is conducive to improving user experience. Fig. 5 is a schematic structural diagram of a device provided by an exemplary embodiment. Please refer to FIG. 5. At the hardware level, the device includes a processor 502, an internal bus 504, a network interface 506, an internal storage 508, and a non-volatile storage 510. Of course, it may also include hardware required by other services. body. The processor 502 reads the corresponding computer program from the non-volatile storage 510 into the internal storage 508 and then runs it, forming a damage assessment device for the maintenance object on a logical level. Of course, in addition to software implementations, one or more embodiments of this specification do not exclude other implementations, such as logic devices or a combination of software and hardware, etc., that is to say, the execution subject of the following processing flow is not limited to Each logic unit may also be a hardware or a logic device. Please refer to FIG. 6 , in a software implementation, the damage assessment device for the maintenance object may include: an acquisition unit 61, which acquires the maintenance item input by the user in the vehicle damage assessment interface and the maintenance object keyword corresponding to the maintenance item; The determining unit 62 is configured to determine the standard maintenance object name corresponding to the maintenance object keyword input by the user in the maintenance object database; the output unit 63 is to combine the determined maintenance object database with the maintenance object keyword input by the user The corresponding one or more standard maintenance object names are output to the user through the vehicle damage assessment interface; the damage assessment unit 64 is based on the maintenance items input by the user and the standard maintenance output by the user on the vehicle damage assessment interface The maintenance object selected in the object name is used for damage assessment. Optionally, the maintenance object library includes a mapping relationship between maintenance object keywords and standard maintenance object names generated based on knowledge graph technology; the determination unit 62 is specifically used to: query the mapping relationship, and determine the The standard maintenance object name corresponding to the maintenance object keyword. Optionally, the determining unit 62 is specifically configured to: calculate the textual similarity between the maintenance object keyword input by the user and the standard maintenance object name in the maintenance object database; One or more maintenance objects with the highest text similarity are determined as standard maintenance object names corresponding to the maintenance object keywords. Optionally, the vehicle damage assessment interface includes a first drop-down menu option corresponding to the maintenance item, a text input box corresponding to the keyword of the maintenance object, and a second text input box corresponding to the name of the standard maintenance object. drop-down menu option; the acquisition unit 61 is specifically configured to: acquire the maintenance item selected by the user in the first drop-down menu option; and acquire the maintenance item corresponding to the maintenance item entered by the user in the text input box Maintenance object keywords; the output unit 63 is specifically configured to: output the standard maintenance object name in the second pull-down menu option. Optionally, the maintenance item includes at least one of the following: maintenance type, maintenance degree; the maintenance object includes vehicle maintenance parts. The systems, devices, modules or units described in the above embodiments can be implemented by computer chips or entities, or by products with certain functions. A typical implementation device is a computer, and the specific form of the computer can be a personal computer, a notebook computer, a mobile phone, a camera phone, a smart phone, a personal digital assistant, a media player, a navigation device, an email sending and receiving device, a game console , tablet, wearable, or any combination of these. In a typical configuration, a computer includes one or more processors (CPUs), input/output interfaces, network interfaces, and internal memory. Internal storage may include non-permanent storage in computer-readable media, random access memory (RAM) and/or non-volatile internal storage in the form of read-only memory (ROM) or flash memory body (flash RAM). Internal memory is an example of computer readable media. Computer-readable media includes both permanent and non-permanent, removable and non-removable media and can be implemented by any method or technology for storage of information. Information may be computer readable instructions, data structures, modules of a program, or other data. Examples of storage media for computers include, but are not limited to, phase change random access memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other internal storage technology, compact disc-read-only (CD-ROM), digital multimedia Functional compact disc (DVD) or other optical storage, magnetic cassette, magnetic disk storage, quantum storage, graphene-based storage media or other magnetic storage device or any other non-transmission medium that can be used to store information that can be accessed by a computing device information. As defined herein, computer readable media does not include transitory computer readable media, such as modulated data signals and carrier waves. It should also be noted that the term "comprises", "comprises" or any other variation thereof is intended to cover a non-exclusive inclusion such that a process, method, article, or apparatus comprising a set of elements includes not only those elements, but also includes Other elements not expressly listed, or elements inherent in the process, method, commodity, or apparatus are also included. Without further limitations, an element defined by the phrase "comprising a ..." does not exclude the presence of additional identical elements in the process, method, article or apparatus comprising said element. The foregoing describes specific embodiments of this specification. Other embodiments are within the scope of the appended claims. In some cases, the actions or steps recited in the claims can be performed in an order different from that in the examples and still achieve desirable results. In addition, the processes depicted in the figures do not necessarily require the particular order shown, or sequential order, to achieve desirable results. Multitasking and parallel processing are also possible or may be advantageous in certain embodiments. Terms used in one or more embodiments of the present specification are for the purpose of describing specific embodiments only, and are not intended to limit the one or more embodiments of the present specification. As used in one or more embodiments of this specification and the appended claims, the singular forms "a", "the" and "the" are also intended to include the plural forms unless the context clearly dictates otherwise. It should also be understood that the term "and/or" as used herein refers to and includes any and all possible combinations of one or more of the associated listed items. It should be understood that although one or more embodiments of the present specification may use the terms first, second, third, etc. to describe various pieces of information, these pieces of information should not be limited to these terms. These terms are only used to distinguish information of the same type from one another. For example, without departing from the scope of one or more embodiments of the present specification, first information may also be called second information, and similarly, second information may also be called first information. Depending on the context, the word "if" as used herein may be interpreted as "at" or "when" or "in response to a determination." The above descriptions are only preferred embodiments of one or more embodiments of this specification, and are not intended to limit one or more embodiments of this specification. Within the spirit and principles of one or more embodiments of this specification, Any modification, equivalent replacement, improvement, etc. should be included in the scope of protection of one or more embodiments of this specification.
