TWI455057B - Automatic transaction system - Google Patents

Description

Automatic trading system

The present invention relates to an automated transaction system that supports the operation of an automatic transaction device for customers in a store.

In recent years, the window business of financial institutions and the like has been automated, and various procedures have been widely introduced by the customer operating the automatic transaction device. Typically, it is an automatic cash payment machine called ATM. According to this ATM, in addition to the storage or payment of cash, complicated operations such as remittance can also be performed by the customer himself, without being queued in the window, and can be performed in a short time. Then, such an automated trading device is expected to be introduced into a wider variety of trading fields.

For example, in the prior art 1, the attendant or the like listens to the waiting customer in advance, inputs the content and the acceptance number in advance with the input terminal, and the attendant of the window inputs the acceptance number, and can immediately read the pre-listening. The content of the technology for the customer can shorten the actual waiting time is proposed. According to this technique, it is possible to perform an arbitrary transaction by the window business support system without prior knowledge of the customer, and it is possible to fully utilize the effect of shortening the waiting time.

In addition, in the prior art 2, a set of ATM and financial terminal sets are installed in a business store, and the person in charge of the store can directly process the ATM, and the customer is required to directly deal with the ATM as much as possible. By operating the ATM, it is possible to reduce the number of documents and the like by the customer, and it is possible to reduce the work of the business person in the store, and to improve the business efficiency of the business in the bank.

[Patent Document 1] JP-A-2008-176530

[Patent Document 2] Japanese Laid-Open Patent Publication No. 2006-133827

In recent years, financial institutions, securities companies, etc., through the introduction of various automation technologies, window services are automated, and operations can be freely performed by the customer's own operations. However, the automation technology is effective for those who are accustomed to the operation. For customers who are old or not used to operate, the operation takes time, the customer is mentally uncomfortable, and the store side also has a long queue of customers. .

In order to solve this problem, it is a solution to set up a consultant at the automatic trading device. However, depending on the customer, it is annoying to advise the expert. In addition, if the number of employees is too small, focusing on one customer, there will be a problem of poor service for other customers.

Accordingly, it is an object of the present invention to provide an automated transaction support system that can efficiently support customers who use automatic machines.

In order to achieve the above object, the automatic transaction system of the present invention includes a central system of an automatic transaction device, and a business store system having a plurality of automatic transaction devices connected via a network, and various automatic functions are performed through the aforementioned automatic transaction device. The automatic transaction system of the transaction includes: the automatic transaction device installed in the business store; and an automatic transaction device monitoring unit that acquires the update information of the central system and generates a monitoring screen of the transaction status of the automatic transaction device; In the terminal device for displaying the monitoring screen, the automatic transaction device monitoring unit is configured to: in response to the automatic transaction device, the terminal device to which the terminal device is set is responsible for a database, and the terminal device is responsible for the terminal device The monitoring screen of the automatic transaction device to which the database is assigned.

Or in order to achieve the above object, the other automatic transaction system of the present invention includes a central system of an automatic transaction device, and a business store system having a plurality of automatic transaction devices connected via a network through the aforementioned automatic transaction device. An automatic transaction system for performing various automatic transactions, comprising: the automatic transaction device installed in a business store; and an automatic transaction device monitoring unit that acquires update data with the central system; and obtaining a specific update from the automatic transaction device monitoring unit The terminal device for generating a monitoring screen, wherein the automatic transaction device monitoring unit is configured to correspond to an automatic transaction device, and the terminal device for which the terminal device is configured is responsible for the database, and the terminal device obtains a database for the terminal device. The updated information of the assigned automatic transaction device generates a monitoring screen.

According to the present invention, the monitor who monitors the automatic transaction apparatus can monitor the transaction status of the automatic transaction apparatus through the terminal, and can efficiently support the customer who uses the automatic transaction apparatus.

Implementation type

Hereinafter, the automatic transaction support system according to the present invention will be specifically described with reference to Figs. 1 to 9 . In the following description, the automatic transaction support system introduced into the financial institution system is specifically described, but the present invention is not limited thereto. This automatic transaction support system can be imported into various shops in the store that have a large number of automatic transaction devices. In the following description, the same portions, arrows, and the like are denoted by the same reference numerals, and the description thereof will not be repeated.

First, a financial institution system including the automatic transaction support system of this embodiment will be described with reference to Fig. 1. Fig. 1 is a system configuration diagram of a financial institution system for introducing an automatic transaction support system of this embodiment.

In the financial institution system, a server (computer) such as a server or a host computer that integrates the center 100 of the financial institution system, a server (computer) and a specialized center of a server, a terminal, and a system of a plurality of business stores 200 A server (computer) such as a server or a terminal of the 350 is connected by the network 300. A plurality of devices (computers) are connected to the store 200 via the store network 220, and the devices (computers) are connected to the center 100 or the machine (computer) of the center 350 via the network 300. Customers who use this financial institution system can provide a variety of financial services. Further, the financial institution system may be connected to other financial systems or various service-side machines (computers) via the aforementioned network 300.

Each of the devices (computers) of the center 100 is connected to a machine (computer) of another store 200 or a machine (computer) of a dedicated center 350 via the HUB server 150, thereby collectively managing all of the financial institutions. News. The HUB server 150 is also a gateway server, and is connected to an integrated channel server 110 that integrates a channel system AP server group, a computing system host 140, and a new product server 130 having various new product information. And a customer management server 120 that manages all customer information in an integrated manner.

The integrated channel server 110 is connected to a machine (computer) of the store 200 via the network 300, and can provide various information support systems for the machine (computer) of the store 200. The integrated channel server 110 is provided with an automatic transaction management server 111 that manages various automatic transaction devices installed in the store 200, and a store AP server 112 that includes content information of the store. And a store management server 113 having the store customer information, a product information server 114 having content information of the product, a staff management server 115 having the staff information, and customer information having the customer information information. The management server 116.

On the other hand, the store 200 is connected to the store network 220 to provide various devices. For example, in this system, a plurality of cash storage payment machines 209, a receiving terminal 208 for managing the entry and exit of the customer's store, and a consultation terminal 207 for various consultations of the customer are provided, and the customer is provided. a variety of information form terminal 206, and a consultation form terminal 205 for the customer to consult or negotiate with the customer, and a window transaction terminal 204 for the customer to perform various services related to the transaction to the customer, and The window transaction terminal 203 supporting the window transaction terminal 204, the automatic transaction device monitoring unit 202 for monitoring the plurality of automatic transaction devices, and the terminal terminal 1 capable of monitoring the automatic transaction device monitoring unit 202, and the management store The store server 201 of various information and the store communication system 210 for performing wireless communication or location detection in the store.

Further, in the financial institution system, various information can be provided by the portable terminal 213 owned by the customer or the ID card (personal authentication card) 212 provided by the financial institution to the customer. The ID card 212 is composed of an IC card. In the IC chip, the personal information (password (identification number) and biometric information of the customer is recorded in the form of an electrical signal (in the present embodiment, the vein information is referred to ), various information such as transaction information).

Then, the financial institution system is characterized in that it employs an automatic transaction device monitoring unit 202 that monitors a plurality of automatic transaction devices, and an automatic transaction support system that can monitor the terminal device 1 of the automatic transaction device monitoring unit 202.

In this financial institution system, the consultative terminal 207 of various consultations provided to the corresponding customers of the business store, or the information form terminal 206 that provides various information to the customer, or cash for payment or storage of cash. The automatic transaction device of the payment machine 209 or the like is stored, and the processing is performed by the automatic transaction management server 111. For example, a transaction screen not shown on the display screen of the cash storage payment machine 209 is generated in the automatic transaction management server 111, and the generated transaction screen is displayed in the cash storage payment machine 209. This trading screen accepts a variety of operations.

The automatic transaction device monitoring unit 202 of the present embodiment acquires the automatic use information by acquiring the update data of the automatic transaction device such as the cash storage payment machine 209 installed in the sales store 200 and the automatic transaction management server 111. The customer information of the transaction device, or the current operational information of the automated transaction device, thereby monitoring its operation. Moreover, a particular driver terminal 1 can be enabled to monitor such monitored automated transaction devices.

Further, in the present embodiment, the automatic transaction management server 111 provided in the center 100 executes the processing of the automatic transaction device installed in the store 200, but the present invention is not limited thereto. For example, the automatic transaction management server 111 may be installed in the business store 200, or the automatic transaction device may acquire the related information, and the processing may be performed by itself. Further, in this embodiment, the automatic transaction device monitoring unit 202 is described as being installed in the store 200, but may be provided in the center 100.

On the other hand, the driver terminal 1 is provided on the wide side of the thin and flat frame 2 with a touch panel display device 3 of 8 inches, and a movement or decision operation is displayed on the touch panel display. The cross key 4 of the cursor of the device 3, and the power key 5. Further, in the casing 2 of the driver terminal unit 1, there is provided a communication device for connecting to the automatic transaction device monitoring unit 202 via the store communication system 210, and storing various programs, image data, and the like. The memory device and the driver terminal control unit and the power supply unit that control the terminal device 1 of the present invention have a function as a personal computer.

According to the automatic transaction support system, the member who holds the driver terminal 1 can monitor the operation status of the automatic transaction device assigned to the driver terminal 1 by the driver terminal 1, and can be used by the customer who uses the automatic transaction device. Make the appropriate recommendations.

For example, in the driver terminal device 1 shown in Fig. 1, an example in which four cash storage payment machines (ATMs) 209 can be monitored is shown. In the driver terminal device 1, when the power source is turned on, the list display screen 10 shown in FIG. 1 is displayed on the touch panel display device 3. The list display screen 10 displays a plurality of automatic transaction devices that are set in advance and can be monitored in the form of a list, here a cash storage payment machine 209.

According to this list display screen 10, the transaction engineering or elapsed time of each cash storage payment machine 209 or whether the help key is pressed or the like is displayed. Therefore, the member holding the driver terminal 1 can approach the vicinity of the ATM corner where the plurality of cash storage payment machines 209 are set, go to the consultation of the cash deposit payment machine 209 where the help key is pressed, or go to the operation time. Consultation on the confusing cash storage payment machine 209.

Further, one of the other features of the automatic transaction support system is that the driver terminal 1 can perform the substitute input of the automatic transaction device used by the customer.

For example, a customer trapped in an operation cannot smoothly operate the input, and the attendant can obtain the customer's knowledge to input. However, in the case where the cash storage payment machine 209 is input on the line, before the cash storage payment machine 209, the customer and the salesman are side by side, the input by the operator is made, and it becomes difficult for the driver to operate, and the customer is not easy to perform the confirmation of the operation. .

Therefore, in this embodiment, the traveler can display the substitute screen of the specific automatic transaction apparatus by the list of the list display screen 10 of the driver terminal 1, and substitute the screen 30 (refer FIG. 6).

In addition, one of the other features of the automatic transaction support system is that the automatic transaction device monitoring unit 202 includes a reservation management database 215 (see FIG. 3) not shown in the terminal of the store, and the driver terminal is provided. While the machine 1 provides the reservation status of the terminal, the terminal terminal 1 can access the reservation management database 215 to make a reservation for the terminal.

That is, in the financial institution system, the reservation management database 215 is accessed by the reservation terminal 208, and the use reservation of the terminal in the store can be performed. The automatic transaction device monitoring unit 202 provides a reservation status of the reservation management database 215 based on the request from the terminal device 1, and can accept a reservation for a specific terminal.

For example, the user of the cash storage payment machine cash storage payment machine 209 can monitor the operation status of the cash storage payment machine 209 in the case of generating the use of the window transaction terminal 204, which can be performed by the driver terminal 1 Appointment of the terminal.

In addition, one of the other features of the automatic transaction support system can be used to monitor the account information of the customer, such as the account status of the customer, based on the personal information, and the attendant can perform appropriate measures for the customer for the customer. Suggest.

Hereinafter, the automatic transaction support system will be further described with reference to FIGS. 1 to 9. Here, the second drawing is an operation flowchart of the automatic transaction device monitoring unit. Fig. 3 is a data structure diagram of a database stored in the monitoring unit of the automatic transaction apparatus. Figures 4 to 9 are screen transition diagrams displayed on the driver terminal.

First, in the second drawing, the automatic transaction apparatus monitoring unit 202 monitors the transmission status of the data of the automatic transaction apparatus and the automatic transaction management server 111 installed in the business store 200, and frequently updates the data of the individual automatic transaction apparatus (step 400). When the power of the driver terminal device 1 is turned on and the output request of the list display screen 10 is requested (step 401), the automatic transaction device monitoring unit 202 assigns the automatic transaction device and the third figure to the matching driver terminal device 1. The illustrated terminal terminal is responsible for confirming the database, and generates a list display screen 10 indicating the transaction status of the matching automatic transaction device, and outputs it to the driver terminal device 1 having the request. Here, in the reception of the terminal device 1 in step 401, it is needless to say that the personal authentication of the clerk is strictly performed from the viewpoint of leakage of confidential information.

In addition, as shown in FIG. 3, the automatic transaction device monitoring unit 202 is provided with a memory device (not shown) including a reservation terminal terminal 214 and a reservation status of a device installed in the sales shop 200. The reservation management database 215 and the image database 216 in which various image data are stored. The driver terminal responsibility database 214 is registered with an automatic transaction device installed in the store 200, and the driver terminal device 1 is assigned to the registered automatic transaction device.

For example, in the case of the cash storage payment machine (ATM) 209, it is indicated that four cash storage payment machines (ATMs) 209 are registered in the account terminal 214, and these are shared by the terminal device 1. These sharing can be set and changed by a management input device not shown.

In addition, in this embodiment, the automatic transaction device monitoring unit 202 generates the image data displayed by the touch panel display device 3 of the driver terminal device 1, and the terminal device 1 is monitored by the automatic transaction device monitoring unit 202. The screen thus monitored performs various operational indications. However, the present invention is not limited thereto, and the driver terminal device 1 may be provided with a screen generating program, and the automatic transaction device monitoring unit 202 may output the data necessary for the screen generation.

Fig. 4 is a view showing a list display screen 10 displayed on the touch panel display device 3 of the driver terminal unit 1. The various screens displayed on the driver terminal 1 are displayed based on the arrangement of the list display screen 10. In other words, the various screens of the driver terminal 1 are provided with a strip-shaped header area 11 at the uppermost portion, and a main operation area 12, a sub-operation area 13 and a work area 14 which are divided into three by left and right.

The title area 11 is often displayed with the title "list display screen" of the current display screen, the branch number of the store 200, and the name of the member who operates the terminal device 1. Then, in this embodiment, the name of the member who operates by the terminal device 1 is stored in the memory device.

The main operation area 12 appropriately displays various operation keys for performing screen switching of the work area 14. In this embodiment, the operation key group for instructing the operation for displaying the terminal information and the shop information for selecting the state of the terminal device in the operation shop 200 are displayed. In the list display screen 10, as the store information, the pre-receiving key 12a for accepting the advance transaction of the automatic transaction device and the in-store status button 12b for displaying the use status of the device in the sales shop 200 are displayed. In this embodiment, the advance reception key 12a is in the selected state, and the reservation of the machine on the counter induction screen 40 (see FIG. 7) to be described later can be smoothly performed.

The work area 14 is an input screen showing the actual procedure for the staff member to operate. In the list display screen 10, the automatic transaction device carried by the driver terminal device 1 is displayed in the form of a list. That is, in this embodiment, the vertical axis indicates the terminal number of the cash storage payment machine (ATM) 209 carried by the driver terminal 1, and the horizontal axis is configured with the name of the customer currently used, the transaction name and its status. And the display point selection key 14a for the sales point of the customer proposal, the elapsed time from the above procedure, and whether or not there is a warning and a detailed display. Further, in the work area 14 of the list display screen 10, the order of the warnings received from the terminal is arranged, and the sort key 14b of the vertical axis is sorted.

In this system, the cash deposit payment machine 209 is provided with a help button and an elapsed time monitoring unit not shown. When the aforementioned help key is operated, a warning mark (triangle) is displayed in the warning field of the foregoing list, and the time is recorded. Therefore, when the sort key 14b is operated, it can be selected in accordance with the acceptance time of the warning mark.

The sub-operation area 13 is provided with an area corresponding to the operation key set on the screen displayed on the work area 14. This list display screen 10 is the first screen of the job, and the operation key is not displayed in the sub-operation area 13.

As described above, according to the list display screen 10 of the present embodiment, the attendant can monitor the individual use status of the cash storage payment machine 209 by viewing the list display screen 10. For example, the cash storage payment machine 209 of the terminal number 1 is being used by the customer of "AAAA". Now, in the "subsidiary candidate" of the "transfer" procedure, it takes 6 minutes from the procedure to know that the warning is required. support. In addition, this customer is a time deposit that exceeds the expiration date (there are details on the period of the deadline). For this treatment, information on the need to consult with the customer can be obtained. Further, it is known that although the cash storage payment machine 209 of the terminal numbers 01, 02, 04 is being used, the terminal number 03 is not used.

The automatic transaction device monitoring unit 202 is displayed on the list display screen 10 of the driver terminal device 1, and monitors whether or not the display selection key 14a is selected (step 404). When the monitoring display selection key 14a is selected, the automatic transaction device monitoring unit 202 generates the customer status screen 20 shown in Fig. 5 and outputs it to the driver terminal device 1 (step 406).

The customer status screen 20 shown in FIG. 5 displays the detailed status information of the selected cash storage payment machine 209 in the work area 14. That is, at the upper left of the work area 14, the selected terminal number is displayed, and below it, the time CIF number, katakana surname, Chinese character surname, transaction status, status status, alert status, and sales information are displayed.

On the other hand, in the main operation area 12, in addition to the shop information, a list key 12c for switching between the screens on the list display screen 10 and a cash storage payment machine 209 selected for display in the work area 14 are displayed. The operation key group of the terminal information formed by the plurality of automaton selection keys 12d. Here, Fig. 5 shows a state in which the cash storage payment machine 209 of the terminal number 1 is selected in Fig. 4 . From the state of Fig. 5, when the automaton selection key 12d for operating another terminal number is selected, the detailed information of the terminal number of the selected operation is displayed in the work area 14. Further, in this embodiment, the automaton selection key 12d is also displayed with a triangular warning mark so that the cash storage payment machine 209 can be notified at a glance.

Further, in the sub-operation area 13, the operation key for performing the operation of the content displayed on the work area 14 is displayed, and the return key 13a for the previous operation and the traveler operation key 13b for the call substitute operation screen 30 are returned. And the counter inducing key 13c of the counter inducing screen 40 for the reservation of the call window transaction terminal 204.

According to the customer status screen 20, the detailed status of the cash storage payment machine 209 can be confirmed in the work area 14, and if the content of the work area 14 is switched to another terminal number or list display, it can be in the main operation area 12. Operate the keys to operate. Further, if the cash storage payment machine 209 of the terminal number of the work area 14 is further subjected to the substitute operation or the counter induction, the processing can be performed by operating the operation key of the sub operation area 13.

Returning to Fig. 2, the automatic transaction device monitoring unit 202 monitors whether or not the automaton selection key 12d is selected (step 408) and whether the operator operation key 13b is selected (step 412) on the customer status screen 20. Whether the counter induction key 13c is operated (step 414), whether the in-store status key 12b is selected (step 415), whether the list key 12c is selected (step 418), and whether the return key 13a is selected (step) 420).

In step 408, if the other automaton selection keys 12d are selected to operate, the content of the work area 14 is switched (step 410).

Further, in step 412, when the driver operation key 13b is selected, the automatic transaction device monitoring unit 202 generates the substitute operation screen 30 shown in Fig. 6 and outputs it to the driver terminal device 1 (step 413).

In Fig. 6, the substitute operation screen 30 is provided with a strip-shaped customer information area 31 at the uppermost portion of the work area 14, and an operation guide area 32 and a procedure input area 33 are provided above and below the lower portion, and a cancel is provided at the lowermost portion. Key 34 and execution key 35.

The customer information area 31 is divided into right and left, and the terminal number and the customer information of the user are displayed on one side, and the CIF number and the sales information of the corresponding customer are displayed on the other side. On the other hand, in the procedure input area 33, the input content of the transaction screen in the operation of the customer using the terminal number 01 is displayed, and the guidance of the operator corresponding to the input content is displayed on the operation guidance area 32 each time.

In the procedure input area 33 shown in Fig. 6, the status of the input screen on which the content is transferred is displayed. In this embodiment, when all the items to be input into the procedure input area 33 are displayed and the individual input is performed, the pull-down menu or the input window is displayed in an overlapping display manner, and necessary input can be performed. In this embodiment, the touch panel display device 3 has a small relationship, and the input operation can be performed by touching the screen with a pen. In addition, the customer status screen 20 can be returned with the return key.

In this embodiment, the processing input area 33 completes the input, and can be processed by pressing the execution key 35. Here, in this embodiment, although the execution key 35 is provided on the substitute operation screen 30, in order to alleviate the uneasiness of the customer, the cash storage payment machine 209 may confirm the input content, and the customer may store the payment machine 209 by cash. carried out. Further, similarly, the substitute input contents of the driver terminal device 1 may be immediately reflected on the display screen of the cash storage payment machine 209, and the final execution processing may be executed by the cash storage payment machine 209.

Returning to Fig. 2, in step 414, when the counter inducing key 13c is selected, the automatic transaction device monitoring unit 202 generates the counter inducing screen 40 shown in Figs. 7 and 8 and outputs it to the driver terminal 1 (Step 415).

In the seventh drawing, the counter guidance screen 40 is the same screen content as the substitute operation screen 30 except that the display content of the procedure input area 44 is different from the procedure input area 33 of the substitute operation screen 30. In the procedure input area 44, the reservation content of the window transaction terminal 204 corresponding to the "transaction" of the terminal number 01 currently selected is graphically displayed. Further, in the case where other window transaction terminals 204 are also possible, it is possible to select a reservation without specifying a counter.

In the example of Fig. 7, three column counters as the most suitable window transaction terminal 204 are displayed in the procedure input area 44, and a selection key 44a for selecting the window transaction terminal 204 other than this is displayed. In the three windows of the column counter, the selection key 44b for which it is selected is displayed, and the respective selection conditions are graphically displayed. For example, it is known that there are three or two waiting chairs in the window of the column counter, and now two windows are in use (indicated by black circles). Therefore, it is known that the wait is now "0". By selecting window A, the clerk can make a reservation for the customer without waiting.

In the counter guidance screen 40, when the selection key 44 or the selection key 44b is selected, the automatic transaction device monitoring unit 202 outputs the counter induction screen 50 for inputting the information of the eighth drawing to the driver terminal device 1. The counter guidance screen 50 changes the procedure input area 44 of the counter guidance screen 40 to the take-in information input area 51, and the other display contents are the same as the counter induction screen 40.

In the receiving information input area 51, there is a comment input field 51a. By selecting an input key adjacent thereto, a window having an input key having an input key can be displayed in an overlapping manner to input a comment. The comment input field 51a is provided with an execution key 51b and a cancel key 51c. By pressing the execution key 51b, the content of the comment input field 51a is recorded, and the record can be confirmed at the reserved window transaction terminal 204.

Returning to Fig. 2, in step 416, when the in-store status button 12b is selected, the automatic transaction device monitoring unit 202 generates the in-store status screen 60 shown in Fig. 9 and outputs it to the member terminal device 1 (step 416). ).

In the in-store situation screen 60, the operation guidance area 32 and the procedure input area 44 of the counter guidance screen 40 of FIG. 7 are changed to the status confirmation area 61, and the other is the same as the counter guidance screen 40.

In the status confirmation area 61, the use status in the store 200 is graphically displayed. For example, in this embodiment, the utilization status of the counters and the flexible counters of the window transaction terminal 204 is displayed. Also in this example, similar to the selection key 44b of Fig. 7, by selecting the operation selection keys 61a, 61b, the counter of the selected operation can be reserved.

Returning to Fig. 2, in step 418, when the list key 12c is operated, the automatic transaction device monitoring unit 202 moves to step 404, and when the list key 12c is not operated, monitors whether the return key 13a is selected or not (step 420), the return key 13a returns to the previous operation (step 421) if it is selected, and moves to step 406 if it is not selected.

Further, in the above description, an example in which a plurality of automatic terminal devices are monitored by one driver terminal 1 is described, but the present invention is not limited thereto. For example, when the main traveler terminal 1 and the sub-staff terminal are displayed, when the main traveler terminal 1 displays the substitute operation screen 30 or the counter guidance screen 50 to correspond to the customer, or the warning is displayed in plural, it is also possible to make The secondary driver terminal 1 operates. Further, when the driver terminal 1 is provided with the help button, the automatic transaction device monitoring unit 202 transmits an operation signal to the other terminal device 1 that is registered in the bank terminal 214, when receiving the help signal from the terminal device 1. , or send a signal indicating the status of this help.

Thus, the automatic transaction system of this embodiment is a central system that integrates an automatic transaction device, and a business store system having a plurality of automatic transaction devices is connected via a network, and various automatic transactions are performed through the aforementioned automatic transaction device. The automatic transaction system includes: the automatic transaction device installed in the business store; and an automatic transaction device monitoring unit that acquires the update information of the central system and generates a monitoring screen of the transaction status of the automatic transaction device; In the terminal device for displaying the monitoring screen, the automatic transaction device monitoring unit is configured to: in response to the automatic transaction device, the terminal device to which the terminal device is set is responsible for a database, and the terminal device is responsible for the terminal device The monitoring screen of the automatic transaction device to which the database is assigned.

In addition, the automatic transaction system of the other embodiments is a central system that integrates an automatic transaction device, and a business store system having a plurality of automatic transaction devices is connected via a network, and various automatic transactions are performed through the aforementioned automatic transaction device. The automatic transaction system includes: the automatic transaction device installed in the business store; and an automatic transaction device monitoring unit that acquires update data with the central system; and acquires specific update data from the automatic transaction device monitoring unit and generates In the terminal of the monitoring screen, the automatic transaction device monitoring unit includes a remote terminal corresponding to the automatic transaction device, and the terminal device is configured to perform a setting, and the terminal device acquires a database that is allocated by the terminal device. The automatic transaction device updates the data to generate a monitoring screen.

In this case, the automatic transaction device monitoring unit includes a reservation management database of another automatic transaction device, and can accept reservations from other automatic transaction devices via the monitoring screen. Further, in the monitoring screen, the current transaction status and the elapsed time are displayed in a list for a plurality of automatic transaction devices, whereby the monitoring screen can be moved to the detailed screen of the specific automatic transaction device. In addition, the detailed screen also includes a substitute input screen that can perform the substitute input of the designated automatic transaction apparatus.

1. . . Driver terminal

2. . . framework

3. . . Touch panel display device

4. . . Cross key

5. . . Power button

10. . . List display screen

11. . . Title area

12. . . Main operating area

12a. . . Advance acceptance button

12b. . . In-store status button

12c. . . List key

12d. . . Automaton selection button

13. . . Sub-operation area

13a. . . return key

13b. . . Walker operation key

13c. . . Counter induction key

14. . . Work area

14a. . . Display selection button

14b. . . Pick button

20. . . Customer status screen

30. . . Substitute operation screen

31. . . Customer information area

32. . . Operating boot area

33. . . Procedure input area

34. . . Cancel button

35. . . Execution key

40. . . Counter induction screen

44. . . Procedure input area

44a. . . Selection button

44b. . . Selection button

50. . . Counter induction screen

51. . . Take over the information input area

51a. . . Comment input field

51b. . . Execution key

51c. . . Cancel button

60. . . In-store condition screen

61. . . Status confirmation area

61a, 61b. . . Selection button

100. . . center

110. . . Integrated channel server

111. . . Automatic transaction management server

112. . . Store AP server

113. . . Shop management server

114. . . Product information server

115. . . Walker management server

116. . . Customer information management server

120. . . Customer management server

130. . . New product server

140. . . Computing system host

150. . . HUB server

200. . . Store

201. . . Store server

202. . . Automatic trading device monitoring department

203. . . Window rear trading terminal

204. . . Window trading terminal

205. . . Consultation form terminal

206. . . Information form terminal

207. . . Consultation terminal

208. . . Receiving terminal

209. . . Cash storage machine

210. . . Shop communication system

212‧‧‧ID card

213‧‧‧Portable terminal

214‧‧‧Senior terminal is responsible for the database

215‧‧‧ Appointment Management Database

216‧‧‧Portrait database

220‧‧‧Store Network

300‧‧‧Network

350‧‧ Special Center

360‧‧‧Consultation Management Server

370‧‧‧Consultant terminal

Fig. 1 is a system configuration diagram of a financial institution system to which an automatic transaction support system according to the present invention is introduced.

Fig. 2 is a flowchart showing the operation of the automatic transaction device monitoring unit.

Fig. 3 is a data structure diagram of a database stored in the automatic transaction device monitoring unit.

Fig. 4 is a screen transition diagram displayed on the driver terminal.

Fig. 5 is a screen transition diagram shown on the driver terminal.

Fig. 6 is a screen transition diagram displayed on the driver terminal.

Fig. 7 is a screen transition diagram displayed on the driver terminal.

Fig. 8 is a screen transition diagram shown on the driver terminal.

Fig. 9 is a screen transition diagram displayed on the driver terminal.

1. . . Driver terminal

2. . . framework

4. . . Cross key

5. . . Power button

10. . . List display screen

100. . . center

110. . . Integrated channel server

111. . . Automatic transaction management server

112. . . Store AP server

113. . . Shop management server

114. . . Product information server

115. . . Walker management server

116. . . Customer information management server

120. . . Customer management server

130. . . New product server

140. . . Computing system host

150. . . HUB server

200. . . Store

201. . . Store server

202. . . Automatic trading device monitoring department

203. . . Window rear trading terminal

204. . . Window trading terminal

205. . . Consultation form terminal

206. . . Information form terminal

207. . . Consultation terminal

208. . . Receiving terminal

209. . . Cash storage machine

210. . . Shop communication system

212. . . ID card

213. . . Portable terminal

220. . . Store network

300. . . network

350. . . Special center

360. . . Consultation management server

370. . . Consultant terminal

Claims (6)

An automatic trading system, the system comprising a central system of an automatic trading device, and an automated trading system in which various automatic trading devices are connected via a network through a plurality of automatic trading devices, and various automatic trading systems are performed through the aforementioned automatic trading device. The automatic transaction device provided in the business store; the automatic transaction device monitoring unit that acquires the update information of the central system and generates a monitoring screen of the transaction status of the automatic transaction device; and the monitoring screen can be acquired In the terminal device for display, the automatic transaction device monitoring unit is configured to: in response to the automatic transaction device, the terminal device in which the terminal device is set is responsible for a database, and the terminal device acquires a database in which the terminal device is responsible for A monitoring screen of the assigned automatic transaction device; displaying the customer information of the automatic transaction device and the personal authentication card for conducting the transaction on the monitoring screen. An automatic trading system, the system comprising a central system of an automatic trading device, and an automated trading system in which various automatic trading devices are connected via a network through a plurality of automatic trading devices, and various automatic trading systems are performed through the aforementioned automatic trading device. The automatic transaction device provided in the business store; the automatic transaction device monitoring unit that acquires the update data of the central system; and the terminal that acquires the specific update data from the automatic transaction device monitoring unit and generates the monitoring screen The above-mentioned automatic transaction device monitoring unit is provided with: corresponding automatic transaction loading The terminal device is configured to perform a setting, and the terminal device obtains a monitoring screen for updating data of the automatic transaction device allocated by the terminal server; and the automatic transaction device performs the The customer information of the personal authentication card of the transaction is displayed on the aforementioned monitoring screen. The automatic transaction system according to claim 1 or 2, wherein the automatic transaction device monitoring unit is a reservation management database having another automatic transaction device, and accepts reservations from other automatic transaction devices via the monitoring screen. The automatic transaction system according to claim 1 or 2, wherein the monitoring screen displays a current transaction status and an elapsed time for a plurality of automatic transaction devices, and the monitoring screen can be converted into a specific one. Detailed screen of the automatic trading device. The automatic transaction system as described in claim 1 or 2, wherein the customer information includes transaction information to a customer's point of sale. An automatic transaction system as described in claim 4, wherein the detailed screen includes a substitute input screen for performing the substitute input of the specified automatic transaction apparatus.