TWI395459B - International telephone approval rate management and routing system - Google Patents

International telephone approval rate management and routing system Download PDF

Info

Publication number
TWI395459B
TWI395459B TW96126731A TW96126731A TWI395459B TW I395459 B TWI395459 B TW I395459B TW 96126731 A TW96126731 A TW 96126731A TW 96126731 A TW96126731 A TW 96126731A TW I395459 B TWI395459 B TW I395459B
Authority
TW
Taiwan
Prior art keywords
quotation
routing
traffic
international telephone
transaction
Prior art date
Application number
TW96126731A
Other languages
Chinese (zh)
Other versions
TW200906156A (en
Original Assignee
Chunghwa Telecom Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Chunghwa Telecom Co Ltd filed Critical Chunghwa Telecom Co Ltd
Priority to TW96126731A priority Critical patent/TWI395459B/en
Publication of TW200906156A publication Critical patent/TW200906156A/en
Application granted granted Critical
Publication of TWI395459B publication Critical patent/TWI395459B/en

Links

Landscapes

  • Telephonic Communication Services (AREA)

Description

國際電話批售費率報價管理與路由安排系統International telephone lot rate quotation management and routing system

本發明係關於一種國際電話批售費率報價管理與路由安排系統,特別是指一種適用於經營國際電信語音業務(包含轉售)的電信業者,提供一個統一的報價管理與路由安排的流程,具有自動報價虧損警示,盈虧統計可以隨時提示虧損的報價並進行路由變更。The invention relates to an international telephone wholesale rate quotation management and routing system, in particular to a telecommunication industry suitable for operating international telecommunication voice services (including resale), providing a unified quotation management and routing arrangement process, With automatic quote loss warning, the profit and loss statistics can prompt the loss of the quote and make routing changes.

當前國際電話批售費率報價管理與路由安排是經營國際電話業務最重要的一環,在此微利時代,精細的報價與路由分配,是提升獲利降低虧損的不二法門。傳統的國際電話批售費率報價管理流程從報價和收取他家業者報價、建檔、設計路由、到監視話務、再調整報價或再調整路由,涉及文書作業、紙本歸檔、報表閱讀、判斷決策之人工步驟。不但耗費人力時間,容易發生作業錯誤、並且經常無法立即回應隨時變化的市場狀態,造成盈餘減少或虧損擴大之不良結果。The current international telephone lot rate management and routing arrangement is the most important part of operating international telephone service. In this meager profit era, fine quotation and route allocation are the only way to increase profit and reduce losses. The traditional international telephone lot rate quotation management process involves quoting and charging his family quotation, filing, designing routes, monitoring traffic, re-adjusting quotations or re-routing, involving paperwork, paper filing, report reading, The manual steps to determine the decision. Not only is it labor-intensive, it is prone to work errors, and it is often impossible to respond immediately to changing market conditions at any time, resulting in a negative result of a decrease in surplus or an increase in losses.

由此可見,上述習用方式仍有諸多缺失,實非一良善之設計,而亟待加以改良。It can be seen that there are still many shortcomings in the above-mentioned methods of use, which is not a good design, but needs to be improved.

本案發明人鑑於上述習用方式所衍生的各項缺點,乃亟思加以改良創新,並經多年苦心孤詣潛心研究後,終於成功研發完成本件國際電話批售費率報價管理與路由安排系統。In view of the shortcomings derived from the above-mentioned conventional methods, the inventors of the present invention have improved and innovated, and after years of painstaking research, they finally succeeded in research and development of this international telephone wholesale rate quotation management and routing arrangement system.

本發明之目的即在於提供使用者一個簡單易用的彈性報價管理平台,可以多種方式進行報價建檔與管理,並讓作業人員可以事後補報價與整批交易還原報價,符合實務需求。The object of the present invention is to provide an easy-to-use flexible quotation management platform for the user, which can perform quotation filing and management in various ways, and allows the operator to replenish the quotation after the quotation and the whole batch transaction, which is in line with practical needs.

本發明之次一目的係在於提供路由建議方案與彈性調整方式,並介接交換機路由自動排設系統使路由排設流程自動化,提高業務應變能力與降低人工設定錯誤率。The second object of the present invention is to provide a routing suggestion scheme and an elastic adjustment mode, and to interface with the switch routing automatic scheduling system to automate the routing process, improve service resilience and reduce manual setting error rate.

本發明之另一目的係在於整合國際電話詳細記錄(International Call Detail Record,ICDR)話務量分析,提供路由方案查核機制與盈虧分析,以期增加盈餘與減少虧損。Another object of the present invention is to integrate International Call Detail Record (ICDR) traffic analysis, to provide a routing scheme checking mechanism and a profit and loss analysis, with a view to increasing the surplus and reducing the loss.

可達成上述發明目的之國際電話批售費率報價管理與路由安排系統,包括有:一報價管理模組:提供直達電路攤分報價、轉接業務報價、其他業者轉接報價資訊的輸入、建檔、與查詢功能;係收集自公司與其他話務交換業者的報價,輸入系統資料庫,並提供各種報價查詢功能。The international telephone wholesale rate quotation management and routing arrangement system capable of achieving the above object includes: a quotation management module: providing direct circuit quotation, transfer service quotation, input and construction of other industry transfer quotation information File, and query functions; collect quotations from companies and other traffic exchange providers, enter system database, and provide various quotation query functions.

一路由安排與查核模組:依據已建檔之報價與交換機已設定之可用路由,參考報價和ICDR話務量比例完成建議路由方案,作業人員可以參考電路攤分綁量合約、電路品質與其他外部資訊調整建議路由方案,最終將定案傳送給交換機路由自動排設系統。A routing arrangement and checking module: according to the quotation of the established file and the available route set by the switch, refer to the quotation and ICDR traffic ratio to complete the proposed routing scheme, and the operator can refer to the circuit to share the contract amount, circuit quality and other The external information is adjusted to suggest a routing scheme, and finally the final decision is transmitted to the switch routing automatic scheduling system.

一國際電話詳細記錄(ICDR)話務管理模組:提供ICDR話務資訊載入與整合分析功能。An International Telephone Detail Recording (ICDR) traffic management module: provides ICDR traffic information loading and integration analysis functions.

一營運績效統計模組:依據各類報價資訊與ICDR話務量進行統計,可產出各類轉接盈虧統計分析,提供作業人員進行業務策略開發。An operational performance statistics module: based on various quotation information and ICDR traffic statistics, can generate various types of transfer profit and loss statistical analysis, and provide operators with business strategy development.

一異動伺服模組:提供多人排程異動服務,可允許多人同步作業,增進系統使用效率。A different servo module: Provides multi-person scheduling service, which allows multiple people to synchronize operations and improve system efficiency.

一系統資料庫:係用以儲存本系統之資料。A system database: used to store information about the system.

請參閱圖一,為本發明國際電話批售費率報價管理與路由安排系統之架構圖。於本實施例中,本發明之國際電話批售費率報價管理與路由安排系統1係與其他系統相互配合,包括:一國際電話帳務處理資訊系統2,係提供ICDR話務量資料檔給本發明之系統;一國際電話話務分析系統3,係提供話務完成率給本發明之系統;以及,一交換機路由自動排設系統4,係接收本發明之系統所產生的路由調度指令。Please refer to FIG. 1 , which is an architectural diagram of the international telephone batch rate quotation management and routing arrangement system of the present invention. In this embodiment, the international telephone wholesale rate quotation management and routing system 1 of the present invention cooperates with other systems, including: an international telephone account processing information system 2, which provides an ICDR traffic data file to The system of the present invention; an international telephone traffic analysis system 3 for providing a traffic completion rate to the system of the present invention; and a switch routing automatic scheduling system 4 for receiving routing routing instructions generated by the system of the present invention.

其中本發明國際電話批售費率報價管理與路由安排系統1之組成包括:The composition of the international telephone wholesale rate quotation management and routing arrangement system 1 of the present invention comprises:

一報價管理模組11:提供直達電路攤分報價、轉接業務報價、其他業者轉接報價資訊的輸入、建檔、與查詢功能。其中該輸入方式又可分為單筆報價輸入、同一受話地批次報價輸入、同一轉接業者批次報價輸入、Excel檔整批報價輸入四種方式。其中該Excel檔整批報價輸入,可以處理轉接業務報價與其他業者轉接報價,減少許多人工整理的工時成本且可增進資料的正確性。該建檔方式同時採用交易模型與回潮模型,交易模型為每一次的建檔作業建立記錄,並且允許交易回復來取消某一次的建檔作業;回潮模型則允許以事後報價的方式進行報價更補正。上述兩種模型的採用,讓建檔作業更符合批價業務的實務特性。該查詢功能可檢核歷史報價,提供作業人員追蹤歷史資料,訂定合宜報價。A quotation management module 11: provides direct circuit quotation, transfer service quotation, input, file creation, and query function of other industry transfer quotation information. The input method can be further divided into four types: single quote input, same quote batch input, the same transfer operator batch quote input, and Excel file batch quote input. The Excel file is input in batches, which can process the transfer business quotation and other business transfer quotations, reduce the labor cost of many manual finishing and improve the correctness of the data. The filing mode adopts a transaction model and a resurgence model at the same time. The transaction model establishes a record for each filing operation, and allows the transaction to reply to cancel a certain filing operation; the resurgence model allows the quotation to be corrected in the form of an after-the-fact quotation. . The adoption of the above two models makes the filing operation more in line with the practical characteristics of the pricing business. The query function can check the historical quotation, provide the operator to track the historical data, and set the appropriate quotation.

本模組獨特之處在於同時採用回潮模型與交易模型,以下分別說明二模型運作細節。The unique feature of this module is that it uses both the resurgence model and the transaction model. The following details the operation of the two models.

回溯模型可以依據新報價的業者和生效日期資訊,自動搜尋資料庫中同一業者的已報價資料,若有發現,則會以此次進行的報價種類(攤分報價或是轉接業務報價)和價格來修改所有搜尋到的報價資料。The backtracking model can automatically search for the quoted information of the same industry in the database based on the new quoted company and the effective date information. If found, the type of the quote (the spread quote or the transfer service quote) will be used. Price to modify all searched quotations.

報價資料的修改規則是依據新報價的有效期限計算,為從輸入的生效日期開始,到現有報價資料中比新輸入資料生效日期晚但最接近該生效日期的報價生效前一日止,是為新報價的有效期限。若現有報價資料中並無較新輸入資料生效日期晚之報價,則新報價有效期限是為永久有效。具體的回溯模型資料處理實例如下實施例1所示,該實施例1所舉資料之編號、日期等僅為方便說明之用,並不局限於該例所列舉的生效日期與價格。The modification rule of the quotation data is calculated based on the validity period of the new quotation, which is from the effective date of the input to the day before the quotation of the existing quotation data is later than the effective date of the new input data but closest to the effective date. The expiration date of the new offer. If there is no quoted price in the existing quotation data that is later than the effective date of the input data, the new quotation is valid forever. The specific backtracking model data processing example is shown in the following embodiment 1. The number, date, and the like of the data in the first embodiment are for convenience of explanation, and are not limited to the effective date and price listed in the example.

實施例1Example 1

原有報價資料二筆,如下所示: The original quotation data is two, as follows:

現增加二筆新報價資料,如下所示: Two new quotes are now added as follows:

經由回溯模型處理之後最終四筆報價資料,如下所示: The final four quotes are processed after the retrospective model, as follows:

本實施例1中,報價資料的終止日期標示「無」代表該報價資料在下次變更之前的有效期限為永久有效。In the first embodiment, the expiration date of the quotation data indicates that "None" means that the quotation data is valid for a period of time before the next change.

交易模型負責處理兩件事,一是資料的備份,在發生資料異動時備份異動前的資料;一是資料的復原,在異動還原時刪除指定異動的資料並將該異動發生時所備份的資料復原。The transaction model is responsible for handling two things. One is the backup of the data, and the data before the transaction is backed up when the data changes occur. The first is the restoration of the data. When the data is restored, the specified data is deleted and the data backed up when the transaction occurs is deleted. recovery.

資料的備份發生在每一次要調整報價時;在調整報價流程一開始時,必須向異動伺服模組請求一個異動編號,此異動編號就會附加到每一筆新增或變更過後的報價資料中做為異動標記;另外在變更原有報價資料之前,資料會先被複製一份並附加上此異動編號做為備份標記後存入資料庫中。The backup of the data occurs every time the quotation is adjusted; at the beginning of the adjustment quotation process, a transaction number must be requested from the transaction servo module, and the transaction number is appended to each new or changed quotation data. It is a transaction mark; in addition, before the original quotation data is changed, the data will be copied first and the transaction number will be added as a backup mark and stored in the database.

資料的復原發生在使用者需要復原某次報價異動時;在復原報價異動時,首先依據該次異動編號,搜尋資料庫中的報價備份資料,檢視資料上附加的備份標記和該復原異動編號相同者,將資料複製一份後去除該備份標記再存入資料庫中,接著將剛剛搜尋到的備份資料全數刪除,此步驟為備份資料的復原;最後再搜尋資料庫中的報價資料,檢視資料上附加的異動標記和該復原異動編號相同者,將其刪除。具體的交易模型處理實例如下實施例2所示,該實施例2所舉資料之編號、日期、標記等僅為方便說明之用,並不局限於該例所列舉的異動編號、備份標記、與其他資訊。The recovery of the data occurs when the user needs to restore a certain quotation change; when restoring the quotation, the quotation backup data in the database is first searched according to the transaction number, and the backup mark attached to the view data is the same as the restoration number After copying the data, the backup mark is removed and stored in the database, and then all the backup data that has just been searched are deleted. This step is to restore the backup data; finally, the search data in the database is searched, and the data is viewed. The additional transaction mark and the restoring transaction number are the same, and are deleted. The specific transaction model processing example is shown in the following embodiment 2. The number, date, and mark of the data in the second embodiment are for convenience of description, and are not limited to the transaction number, backup mark, and Other information.

實施例2Example 2

沿用前述實施例1之回潮模型實例,在新增兩筆報價資料之後,備份資料中應有二筆資料,如下所示: Following the example of the resurgence model of the foregoing embodiment 1, after adding two pieces of quotation data, there should be two pieces of data in the backup data, as follows:

現在復原異動編號103的操作,也就是取消2007/07/01的轉接報價新增作業。交易模型先還原備份資料中標示備份標記為103的資料,因此備份資料中剩下一筆資料,如下所示: Now the operation of the transaction number 103 is restored, that is, the transfer quotation of 2007/07/01 is cancelled. The transaction model restores the data in the backup data marked with a backup mark of 103, so the remaining data in the backup data is as follows:

而報價資料增加為五筆,如下所示: The quotation data is increased to five strokes as follows:

接著再刪除報價資料中標示異動編號為103的資料,報價資料最終即減為三筆,如下所示: Then delete the information marked with the transaction number of 103 in the quotation data, and the quotation data will be reduced to three strokes as follows:

本實施例2中,資料編號為資料庫中循序產生的主鍵序號,因此從備份資料中還原的2007/06/01報價資料其資料編號為5,而非原本的1。In the second embodiment, the data number is the primary key number sequentially generated in the database, so the 2007/06/01 quotation data restored from the backup data has a data number of 5 instead of the original one.

一路由安排與查核模組12:依據已建檔之報價與交換機已設定之可用路由安排模式提供路由順序的安排和查核功能,在路由安排作業中,提供路由方案、允許彈性調整、支援交換機路由自動排設系統介接、並具備路由方案自動稽核功能則為本模組獨特之處。A routing arrangement and checking module 12: providing a routing sequence arrangement and checking function according to the quotation of the established file and the available routing mode set by the switch, providing routing scheme, allowing flexible adjustment, and supporting switch routing in the routing operation The automatic layout system interface and the automatic audit function of the routing scheme are unique to this module.

一般而言,國際電話話務的路由設定係指在交換機上設定如何將一通國際電話經過指定的電路轉接到受話方的規則(以下簡稱為電路路由規則),其中每一個被設定為路由的電路實際上都屬於一電信業者(如:本案申請人中華電信股份有限公司)和另一電信業者之間的直達電路;然而,就業務面考量而言,因為報價的對象為各個電信業者,路由的設定僅為配合報價和合約內容以取得最大利潤的方式,故只要設計如何將一通國際電話經過指定的業者轉接到受話方的規則(以下簡稱為業者路由規則)即可,不需要考量業者和實際電路間的對應與挑選(如:本案申請人中華電信股份有限公司和其他任一業者間的直達電路不一定為單一電路)。In general, the routing setting of international telephone traffic refers to a rule on how to set a way to transfer an international telephone to a called party through a designated circuit (hereinafter referred to as a circuit routing rule), each of which is set as a route. The circuit actually belongs to the direct circuit between a telecom operator (such as: the applicant of the case, Chunghwa Telecom Co., Ltd.) and another telecom operator; however, in terms of business considerations, because the object of the quotation is for each carrier, routing The setting is only for the way of obtaining the maximum profit with the quotation and contract content, so it is not necessary to consider the rules of how to transfer the international telephone number to the callee through the designated operator (hereinafter referred to as the operator routing rule). Correspondence and selection between the actual circuit and the actual circuit (for example, the direct circuit between the applicant of Chunghwa Telecom Co., Ltd. and any other industry is not necessarily a single circuit).

本模組所提供的路由安排係專為業務需求而設計,因此僅提供設定業者路由規則,並將設定結果傳送給另一「交換機路由自動排設系統」,由其負責業者和實際電路間的對應與挑選並將業者路由規則轉換為電路路由規則。The routing arrangement provided by this module is designed for business needs. Therefore, only the setting operator routing rules are provided, and the setting result is transmitted to another "switch routing automatic scheduling system", which is responsible for the inter-operator and the actual circuit. Correspondence and selection and conversion of industry routing rules into circuit routing rules.

本模組在業者路由規則的設定上,支援一電信業者(如:本案申請人中華電信股份有限公司)去話路由和該電信業者轉接路由兩類路由安排工作。作業人員可以就目前的報價狀態和「交換機路由自動排設系統」的路由設定限制,決定是否依固接話務、行動話務分別排設路由或者混合成單一路由。若是固接話務、行動話務分別排設路由時,還可以依據特定業務、受話業者或特定受話城市話務分別排設路由或混合成單一路由。This module supports the setting of the routing rules of the industry, and supports a telecom operator (such as: the applicant of the case, Chunghwa Telecom Co., Ltd.), the routing of the call and the route routing of the carrier. The operator can set the limit on the current quotation status and the routing of the "switch routing auto-routing system" to determine whether to route or mix the traffic into a single route according to the fixed traffic and mobile traffic. If the fixed traffic and the mobile traffic are separately routed, the routes may be separately routed or mixed into a single route according to a specific service, a callee, or a specific called city traffic.

具體的路由排設實例如下實施例3所示,該實施例3所舉資料僅為方便說明之用,並不局限於該例所列舉的受話地、路由與報價等。The specific routing arrangement example is shown in the following embodiment 3. The information in the third embodiment is for convenience of description, and is not limited to the received location, routing, and quotation listed in the example.

實施例3Example 3

操作人員想要安排接通電話到新加坡的去話受話路由,本模組即時向「交換機路由自動排設系統」查詢資料,得知目前新加坡的去話路由支援固接話務、行動話務分別排設路由模式,並且固接話務可以將IP電話和非IP電話業務分別排設路由;因此操作人員可選擇分別排設路由模式或混合排設路由模式;若操作人員選擇了分別排設路由模式,就可以將固接話務依業務別分別排設路由,或者將所有的固接話務混合排設路由,但行動話務因為不支援分別排設路由,則只能混合排設路由。The operator wants to arrange the incoming call to Singapore for the outgoing call routing. The module immediately queries the "Switch Routing Automatic Dispatch System" to find out that the current outgoing routing support in Singapore supports fixed traffic and mobile traffic. The routing mode is arranged, and the fixed telephone can route the IP telephone and the non-IP telephone service separately; therefore, the operator can choose to separately arrange the routing mode or the mixed routing mode; if the operator selects the separate routing In the mode, the fixed traffic can be routed separately according to the service, or all the fixed traffic can be routed, but the mobile traffic can only mix and route the route because it does not support the separate routing.

在操作人員選定安排的方式之後,本模組即依照各路由所包含的受話報價和近期(如最近30日)ICDR話務比例計算權重以做為路由順序參考;例如:在排設新加坡固接話務依IP電話和非IP電話業務分別排設路由時,本模組檢視可用路由的報價和ICDR話務比例資訊,並根據成本公式計算路由順位:成本公式=Σ(報價x比例)After the operator selects the arrangement mode, the module calculates the weight according to the received quotes included in each route and the recent (such as the last 30 days) ICDR traffic ratio as the routing order reference; for example, in the arrangement of Singapore fixed When the traffic is routed separately according to the IP phone and the non-IP phone service, the module checks the available route quotation and ICDR traffic proportion information, and calculates the route order according to the cost formula: cost formula = Σ (quote x ratio)

結果如下表所示: The results are shown in the following table:

依上述實施例3所產生之路由方案,操作人員可以透過本模組提供之使用者介面查閱如上表之完整資訊,並在參考其他外部資訊後自行調整本模組建議的路由順序。在路由方案確定並送達「交換機路由自動排設系統」後,本模組會每日統計最新的ICDR話務量,查核是否實際話務量和路由方案發生衝突,或是有未經安排的路由出現話務等異常情形,並將異常結果記錄後通知作業人員處理。According to the routing scheme generated in the foregoing embodiment 3, the operator can refer to the complete interface of the above table through the user interface provided by the module, and adjust the recommended routing sequence of the module after referring to other external information. After the routing scheme determines and delivers the "switch routing auto-routing system", the module will periodically count the latest ICDR traffic, check whether the actual traffic and routing schemes conflict, or have unscheduled routes. An abnormal situation such as traffic occurs, and the abnormal result is recorded and notified to the operator for processing.

一ICDR話務管理模組13:提供ICDR話務載入與整合分析功能;話務載入流程是先由該國際電話帳務處理資訊系統2提供ICDR話務量資料檔給該ICDR話務管理模組13,該ICDR話務管理模組13再將該ICDR話務量資料檔剖析並載入系統資料庫16中;話務整合分析功能可依發話、轉接、受話三端分別提供話務分析、總話務量、平均話務量之固接、行動話務分類資訊。An ICDR traffic management module 13: providing an ICDR traffic loading and integration analysis function; the traffic loading process is to first provide the ICDR traffic data file to the ICDR traffic management by the international telephone account processing information system 2 The module 13, the ICDR traffic management module 13 parses the ICDR traffic data file and loads it into the system database 16; the traffic integration analysis function can provide traffic according to the three functions of sending, transferring, and receiving Analysis, total traffic volume, fixed traffic volume, and mobile traffic classification information.

電信業者,以本案申請人中華電信股份有限公司為例,本案申請人處理之國際電話話務量平均每日約達三百萬通,而本系統經常需要查詢之話務資料可回潮至數月乃至一年以前;僅以一年估計,可能查詢的話務資料筆數即高達十億筆;因此,若是將每一筆電話記錄均存入系統資料庫中,非但儲存和查詢資料相當耗時,龐大的資料量也對資料庫儲存空間造成極大負荷。本模組獨特之處即是在每日收到話務資料後,先將所有的資料讀取到動態記憶體中,再依據發話地、轉接國、受話地、話務型態、通話日期等資訊分群統計話務量總和和話務筆數總和,最終把統計完的資料儲存到資料庫中;因此,資料庫裡僅儲存統計後之每日彙整資料而非原始電話記錄;這樣的處理程序,僅就儲存一日資料為例,即從三百萬筆減少到約一萬筆,所需處理時間也從每日檔案二小時縮短至15分鐘。For the telecom operators, for example, the applicant of the case, Chunghwa Telecom Co., Ltd., the average number of international telephone calls handled by the applicant in this case is about 3 million daily, and the traffic information that the system often needs to query can be regained for several months. Even one year ago; the estimated number of traffic data that can be queried is as high as one billion in one year; therefore, if each telephone record is stored in the system database, it is rather time consuming to store and query the data. The huge amount of data also puts a heavy load on the storage space of the database. The unique feature of this module is that after receiving the traffic data every day, all the data will be read into the dynamic memory, and then according to the utterance, the country of transfer, the location of the call, the type of the call, and the date of the call. The information is divided into the sum of the sum of the traffic and the sum of the traffic, and finally the statistical data is stored in the database; therefore, only the statistical daily data is stored in the database instead of the original telephone record; such a procedure For example, the storage of one-day data is reduced from three million to about ten thousand, and the processing time is also reduced from two hours to 15 minutes.

配合前述讀取ICDR資料檔並載入到資料庫的流程,在大幅縮減資料庫中儲存的ICDR話務資料量之後,本模組即具備即時查詢ICDR話務統計資料的能力。操作人員透過本模組提供的資料查詢介面,可下達話務分析、總話務量、或平均話務量的統計要求,本模組均可在數秒內完成統計並回應結果。In conjunction with the aforementioned process of reading the ICDR data file and loading it into the database, the module has the ability to instantly query ICDR traffic statistics after substantially reducing the amount of ICDR traffic stored in the database. Through the data query interface provided by this module, the operator can release the traffic analysis, total traffic volume, or average traffic volume statistics requirements. This module can complete the statistics and respond to the results in a few seconds.

茲就本模組提供的ICDR話務統計查詢功能,詳細說明如下:話務分析統計提供電信業者(如:本案申請人中華電信股份有限公司)經營國際電話業務的話務量統計資料,操作人員可以選擇另一個電信業者,並決定該業者的話務統計角色為發話業者、轉接業者、或受話地,查詢任意日期區間內該業者相關話務量統計。具體話務分析統計實例如下實施例4所示,該實施例4所舉資料僅為方便說明之用,並不局限於該例所列舉的交換機、受話地、發話業者、轉接業者、日期區間、與話務量等。The ICDR traffic statistics query function provided by this module is described in detail as follows: Traffic analysis statistics provide traffic statistics for operators (such as the applicant of China Telecom Co., Ltd.) to operate international telephone services, and operators. Another operator can be selected, and the operator's traffic statistics role is determined to be the caller, the transfer operator, or the callee, and the operator-related traffic statistics in any date range are queried. The specific traffic analysis and statistics example is shown in the following embodiment 4. The information in the fourth embodiment is for convenience of description, and is not limited to the switch, the callee, the caller, the switcher, and the date interval listed in the example. , and traffic, etc.

實施例4Example 4

統計2005/06/02~2005/06/04本案申請人中華電信股份有限公司經營國際電話,受話地為香港的話務分析資料結果如下表所示: Statistics 2005/06/02~2005/06/04 The applicant of this case, Chunghwa Telecom Co., Ltd., operates international calls, and the results of the traffic analysis data of Hong Kong are as follows:

總話務量統計提供電信業者(如:本案申請人中華電信股份有限公司)經營國際電話業務的話務量統計資料,操作人員可以選擇另一個電信業者,並決定該業者的話務統計角色為發話業者、轉接業者、或受話地,再從餘下二角色擇一為統計量對象角色,查詢任意日期區間或月份區間內該業者相關話務量統計。例如:選擇香港為發話業者,則可以查詢的統計種類有香港→本案申請人中華電信股份有限公司→受話地,或是香港→本案申請人中華電信股份有限公司→轉接業者兩種。具體總話務量統計實例如下實施例5所示,該實施例5所舉資料僅為方便說明之用,並不局限於該例所列舉的受話地、發話業者、日期區間、與話務量等。The total traffic statistics provides the traffic statistics of the telecom operators (eg, the applicant of the case, Chunghwa Telecom Co., Ltd.) operating the international telephone service. The operator can select another telecommunications operator and determine the traffic statistics role of the operator. The caller, the transfer operator, or the recipient of the call, then choose the role of the statistical object from the remaining two roles, and query the statistics of the relevant traffic of the operator in any date interval or month interval. For example, if Hong Kong is selected as the caller, the types of statistics that can be queried are Hong Kong→ applicants of China Telecom Co., Ltd.→ the receiving place, or Hong Kong→ the applicant of the case, Chunghwa Telecom Co., Ltd.→ the transfer operator. The specific total traffic statistics example is shown in the following embodiment 5. The information in the fifth embodiment is for convenience of description, and is not limited to the accepted place, the caller, the date interval, and the traffic volume listed in the example. Wait.

實施例5Example 5

統計2005/06~2005/08本案申請人中華電信股份有限公司經營國際電話,發話業者為香港的受話地總話務量資料結果,如下表所示: Statistics 2005/06~2005/08 The applicant of this case, Chunghwa Telecom Co., Ltd., operates an international telephone call, and the caller is the total traffic volume data of the receiving place in Hong Kong, as shown in the following table:

平均話務量統計提供電信業者(如:本案申請人中華電信股份有限公司)經營國際電話業務的話務量統計資料,操作人員可以選擇另一個電信業者,並決定該業者的話務統計角色為發話業者、轉接業者、或受話地,再從餘下二角色擇一為統計量對象角色,查詢最近一周和最近一月內該業者相關每通電話平均通話時間統計。例如:選擇香港為轉接業者,則可以查詢的統計種類有發話業者→本案申請人中華電信股份有限公司→香港,或是本案申請人中華電信股份有限公司→香港→受話地兩種。具體總話務量統計實例如下實施例6所示,該實施例6所舉資料僅為方便說明之用,並不局限於該例所列舉的受話地、發話業者、與平均話務量。The average traffic statistics provides telecom operators (such as the applicant of China Telecom Co., Ltd.) to manage the traffic statistics of the international telephone service. The operator can select another telecom operator and decide that the operator's traffic statistics role is The caller, the transfer operator, or the recipient of the call, then choose the role of the statistical object from the remaining two roles, and query the statistics of the average talk time per call of the operator in the most recent week and the most recent month. For example, if Hong Kong is selected as the transfer operator, the types of statistics that can be queried are the caller → the applicant of the case, Chunghwa Telecom Co., Ltd. → Hong Kong, or the applicant of the case, Chunghwa Telecom Co., Ltd. → Hong Kong → Received. An example of the specific total traffic statistics is shown in the following embodiment 6. The information in the sixth embodiment is for convenience of description, and is not limited to the received words, the caller, and the average traffic listed in the example.

實施例6Example 6

統計最近本案申請人中華電信股份有限公司經營國際電話,轉接業者為香港的受話地平均話務量資料結果,如下表所示: Statistics The recent case of the applicant, Chunghwa Telecom Co., Ltd., which operates international calls, is the result of the average traffic volume of the recipients in Hong Kong, as shown in the following table:

一營運績效統計模組14:依據各類報價資訊與ICDR話務量進行統計,可產出各類轉接盈虧統計分析,提供作業人員進行業務策略開發。對於虧損部分研究報價、路由調整方案,以期轉虧為盈。對於營利部份研究增加話務方案,以期增加盈餘。An operational performance statistics module 14: based on various types of quotation information and ICDR traffic statistics, can generate various types of transfer profit and loss statistical analysis, and provide operators with business strategy development. For the loss part of the research quotation, routing adjustment program, in order to turn losses into profit. For the profit-making part of the study to increase the traffic plan, in order to increase the surplus.

一般在計算盈虧時,通常會分別以每日的ICDR話務量與當日的報價合併計算單日盈虧,當要計算一個月或一整年的盈虧時,再將單日的盈虧累計得之。這種方式計算盈虧乍看之下相當簡單,計算作業花費時間也不長。但是考慮到實務上,報價作業經常因為業者之間談判的關係,而有往前追潮的情形發生。例如,2007年5月的報價很有可能在5月1日以後才議定報價,甚至常有追潮一或二個月之前報價的情況發生。當報價追潮發生時,若採用上述方式計算盈虧,就必須知道每日的報價作業更動了哪些費率,是否已經追潮而必須重新計算過去的單日盈虧。這樣,盈虧統計作業就會變的相當複雜,更重要的是,我們無法估計這個作業必須花費的時間,因此在作業排程上就顯得困難。例如若發生六個月前的回潮報價,重新計算六個月的單日盈虧就可能因為超出可容忍的運算時間而與其他排程作業競爭系統運算資源,除了減低系統效能外,更可能因為資源競爭造成每一個排程作業都逾時而未順利完成的連鎖反應,進一步癱瘓整個系統。Generally, when calculating the profit and loss, it usually combines the daily ICDR traffic volume with the current day's quotation to calculate the one-day profit and loss. When calculating the profit or loss for one month or one full year, the profit and loss of one day will be accumulated. Calculating profit and loss in this way is quite simple at first glance, and the calculation work takes a long time. However, considering the practice, the quotation operation is often due to the negotiation relationship between the operators, and there is a situation of chasing the tide. For example, the May 2007 offer is likely to be negotiated after May 1st, and there are often cases where the offer is one or two months before the tide. When the quotation chasing tide occurs, if the above-mentioned method is used to calculate the profit and loss, it is necessary to know which rates have been changed in the daily quotation operation, whether it has already chased the tide and must recalculate the past one-day profit and loss. In this way, the profit and loss statistics operation becomes quite complicated. More importantly, we cannot estimate the time that this job must take, so it is difficult to schedule the job. For example, if a resurgence quotation occurs six months ago, recalculating the six-month one-day profit and loss may compete with other scheduling operations for computing resources beyond the tolerable computing time. In addition to reducing system performance, it is more likely due to resources. The competition caused a chain reaction in which each scheduled operation was overdue and did not complete successfully, further smashing the entire system.

本模組特別之處,就在於利用報價生效日期區間來計算盈虧,不論是否有報價追潮的情形發生,都可以在一小時之內計算最近一年內的盈虧。計算方法是將每月的報價資料取出,找出報價區間,再配合報價區間計算區間的ICDR話務量,最終得到單月盈虧統計。在計算單月盈虧之後,數個月區間或整年區間的盈虧即可以單月盈虧累計得之。What is special about this module is that it uses the effective date range of the quote to calculate the profit and loss. Whether or not there is a quotation, the profit and loss in the most recent year can be calculated within one hour. The calculation method is to take out the monthly quotation data, find out the quotation interval, and then calculate the ICDR traffic volume in the interval with the quotation interval, and finally obtain the monthly profit and loss statistics. After calculating the monthly profit and loss, the profit or loss in the interval of several months or the whole year can be accumulated in a single month.

具體的單月盈虧統計實例如下實施例7所示,該實施例7所舉資料僅為方便說明之用,並不局限於該例所列舉的轉接國報價、受話國報價、生效日期與ICDR話務量等。The specific monthly profit and loss statistics example is shown in the following embodiment 7. The information in the seventh embodiment is for convenience of explanation, and is not limited to the quotation of the transfer country, the quoted country, the effective date and the ICDR listed in the example. Traffic, etc.

實施例7Example 7

本案申請人中華電信股份有限公司轉接話務到香港報價,如下所示: The applicant of this case, Chunghwa Telecom Co., Ltd., transferred the service to Hong Kong for quotation as follows:

日本業者轉接到香港報價,如下所示: Japanese companies are transferred to Hong Kong quotes as follows:

計算2005年4月經日本轉接到香港話務的盈虧,如下所示: Calculate the profit and loss of Japan's transfer to Hong Kong traffic in April 2005, as shown below:

本例中,經由區間統計的方式,可以經由3個區間盈虧資料統計,很快算得2005年4月的單月盈虧。如若以單日盈虧計算來取的單月盈虧,則需30個單日盈虧資料統計,計算量相差達10倍(備註:這是因為單次從資料庫中查詢區間話務量與單日話務量所需耗費時間約略相當,而每個區間統計或單日統計均需要向資料庫查詢一次)。In this example, through the interval statistics method, it is possible to calculate the monthly profit and loss of April 2005 through the statistics of the three sections of profit and loss. If a single-month profit and loss is calculated on a one-day profit and loss basis, 30 single-day profit and loss statistics are required, and the calculated amount is 10 times different. (Note: This is because the single-time query from the database for the interval traffic and single-day words The amount of time required for the transaction is roughly equal, and each interval or single-day statistic needs to be queried once to the database).

一異動伺服模組15:提供多人排程異動伺服,可允許多人同步作業,增進系統使用效率。並且提供異動資料鎖定,不會因多人同時進行報價異動造成資料不一致。A different servo module 15: provides multi-person scheduling servo, which allows multiple people to synchronize operations and improve system efficiency. In addition, the transaction data is locked, and the data will not be inconsistent due to multiple people making quotation changes at the same time.

一般資料異動時多仰賴資料庫系統的資料鎖定機制,雖然很方便,但是若鎖定層級在資料表以上,即會對系統效能造成影響。因報價回潮機制需要在一次異動中同時變更數筆報價資料表中的資料,必須仰賴資料表層鎖定。為了減少對資料庫系統的效能衝擊,同時支援前述報價管理模組的交易模型操作,本模組設計一個異動伺服器,接收來自各方的異動要求,並判斷是否允許異動立即執行,並將結果回傳給異動要求端。When the general data changes, it depends on the data locking mechanism of the database system. Although it is very convenient, if the locking level is above the data table, it will affect the system performance. Due to the quotation resurgence mechanism, it is necessary to change the data in the several quotation data sheets at the same time in one transaction, and must rely on the data surface lock. In order to reduce the performance impact on the database system and support the transaction model operation of the aforementioned quotation management module, this module designs a transaction server to receive the transaction request from all parties and determine whether the transaction is allowed to be executed immediately, and the result will be Return to the transaction request end.

上述判斷法則是先將異動資料分類,不同分類的異動資料表示它們並不會同時被同一異動要求所變更。在異動伺服器上,會依據異動資料分類清單,分別為每一個分類建立一個等待佇列。當異動伺服器接收到一個新的異動要求時,會先檢視此要求的異動資料分類,並查看該資料分類目前是否正被其他的異動要求鎖定。若存在其他異動要求正在執行該資料分類異動,則此異動要求會被存放到該資料分類的等待佇列中並傳回等待訊息給異動要求者;若否,則允許此異動要求鎖定該資料分類,並標記此異動要求尚未處理。異動伺服器會每秒定時巡迴檢查每一資料分類,是否已被任一異動要求鎖定。若某一資料分類存在異動要求鎖定且此異動要求尚未處理,則傳回唯一的異動編號給此異動要求者並標記此異動要求已處理。若此一資料分類不存在任何異動要求鎖定,則從此資料分類的等待佇列中取出第一順位的異動要求等待者,允許此異動要求鎖定該資料分類並傳回唯一的異動編號給此異動要求者。The above judgment rule is to classify the transaction data first, and the different types of transaction data indicate that they are not changed by the same transaction request at the same time. On the transaction server, a list is sorted according to the transaction data, and a waiting queue is established for each category. When the transaction server receives a new transaction request, it first checks the required transaction data classification and checks whether the data classification is currently locked by other transaction requests. If there is another transaction request that the data classification change is being performed, the transaction request will be stored in the waiting queue of the data classification and the waiting message will be sent back to the transaction requester; if not, the transaction request is allowed to lock the data classification. And mark this transaction request has not been processed. The transaction server will periodically check each data classification every second time whether it has been locked by any transaction request. If there is a transaction request lock on a data classification and the transaction request has not been processed, the unique transaction number is returned to the transaction requester and the transaction request is marked as processed. If there is no transaction request lock in this data classification, the first order transaction request waiter is taken from the waiting queue of the data classification, and the transaction request is allowed to lock the data classification and return a unique transaction number to the transaction request. By.

被允許立即執行的異動要求會接收到一個唯一的異動編號,並以此異動編號進行前述報價管理模組的交易模型操作或其他的資料異動。被判斷需等待的異動,則會收到一個等待訊息,操作人員可以從此等待訊息中得知目前執行中的異動要求是哪一位操作者所提出。The transaction request that is allowed to execute immediately will receive a unique transaction number, and use this transaction number to perform the transaction model operation or other data transaction of the aforementioned quotation management module. The transaction that is judged to wait will receive a wait message from which the operator can know which operator is currently requesting the change request.

前述資料分類的異動鎖定狀態,可以經由下述二種方法之一解除:一為當異動執行結束之後,異動要求者會傳送解除異動鎖定的訊息給異動伺服器,異動伺服器在收到解除異動鎖定訊息之後,即會解除對應的異動鎖定;另一為異動伺服器會定時傳送存活狀態回應要求給鎖定資料分類的異動要求者,若異動要求者未回應此要求達連續三次,則異動伺服器會判斷異動要求者已經斷線或處於不正常狀態中,並強制解除該異動鎖定。The transaction lock state of the foregoing data classification can be released by one of the following two methods: First, after the transaction execution ends, the transaction requester transmits a message to cancel the transaction lock to the transaction server, and the transaction server receives the release transaction. After the message is locked, the corresponding transaction lock will be released; the other is that the transaction server will periodically transmit the change request response status to the lock data classification request. If the transaction requester does not respond to the request for three consecutive times, the transaction server It will judge that the transaction requester has been disconnected or is in an abnormal state, and forcibly cancels the transaction lock.

具體的異動鎖定請求實例如下實施例8所示,該實施例8所舉資料僅為方便說明之用,並不局限於該例所列舉的異動伺服器狀態、異動要求順序、異動資料分類、異動編號、異動要求者等。The specific example of the transaction lock request is shown in the following embodiment 8. The data in the embodiment 8 is for convenience of description, and is not limited to the state of the transaction server, the sequence of the transaction request, the classification of the transaction data, and the transaction. Number, change requester, etc.

實施例8Example 8

異動伺服器狀態,如下所示: The transaction server status is as follows:

現收到異動要求,如下所示: The transaction request is now received as follows:

最終伺服器狀態,如下所示: The final server status is as follows:

一系統資料庫16:係用以儲存本系統之資料。A system database 16 is used to store the data of the system.

請參閱圖二,為本發明國際電話批售費率報價管理與路由安排系統內部之作業流程圖,主要包含六個流程,其範圍包括:一調整報價流程,作業人員於公司發佈新報價、收到其他業者新報價、收到違反報價查核警示、經由執行業務策略檢討流程後判斷需要進行報價調整時,執行本發明報價管理模組所提供的「輸入報價」程序,在「報價程輸入」程序完成後,該報價管理模組會向異動伺服模組提出異動許可要求;若該異動伺服模組允許該異動要求,則傳回同意訊息給該報價管理模組,接著該報價管理模組執行「存入報價」程序並將報價資料存入系統資料庫中;若因各種意外情形導致該報價管理模組無法從該異動伺服模組取得異動許可,則該報價管理模組會回到「輸入報價」程序,等待下一次的報價輸入動作。Please refer to FIG. 2 , which is a flow chart of the internal operation of the international telephone batch rate quotation management and routing arrangement system, which mainly includes six processes, and the scope includes: an adjustment quotation process, the operator releases a new quotation and receives the company The “input quotation” program provided by the quotation management module of the present invention is executed in the “quote input” program when new quotations from other operators, receipt of violations of quotation check warnings, and determination of quotation adjustments after execution of the business strategy review process are performed. After completion, the quotation management module will submit a transaction permission request to the transaction servo module; if the transaction servo module allows the transaction request, the consent message is returned to the quotation management module, and then the quotation management module executes " The quotation program is stored in the system database; if the quotation management module cannot obtain the transaction permission from the transaction servo module due to various unexpected circumstances, the quotation management module will return to "enter the quotation The program waits for the next quote input action.

一國際電話詳細記錄(ICDR)資料載入流程,本發明之國際電話詳細記錄話務管理模組每日必須執行「資料載入」程序,讀取最新的國際電話詳細記錄檔案,並將統計後之話務量資料存入到系統資料庫。An International Call Detail Recording (ICDR) data loading process, the international telephone detailed record traffic management module of the present invention must execute a "data loading" program daily to read the latest international telephone detailed record file, and after statistics The traffic data is stored in the system database.

一路由安排流程,作業人員於收到違反路由查核警示、或是經由執行業務策略檢討流程後判斷需要進行路由調整時,使用本發明之路由安排與查核模組的「路由安排」程序進行路由安排;在執行「路由安排」程序時,會參考系統資料庫中的現有路由方案、報價和ICDR話務資料等;在「路由安排」程序完成後,完成的路由方案會存入系統資料庫中。A routing arrangement process, when the operator receives the violation of the route check warning or determines the need to perform route adjustment after executing the business policy review process, using the routing arrangement of the routing arrangement and the checking module of the present invention to perform routing arrangement When performing the "Routing Arrangement" procedure, it will refer to the existing routing scheme, quotation and ICDR traffic data in the system database; after the "Routing Arrangement" program is completed, the completed routing scheme will be stored in the system database.

一路由方案與報價查核流程,該路由安排與查核模組每日必須執行「路由與報價查核」程序,此程序參考系統資料庫中的路由方案、報價和ICDR話務資料,查核是否有話量異常或報價虧損等違反查核原則事件發生;若發生違反報價查核原則事件,則作業人員實施上述調整報價流程來因應;若發生違反路由查核原則事件,則作業人員實施上述路由安排流程來因應。A routing scheme and quotation checking process, the routing and checking module must execute the "routing and quoting check" procedure daily. This procedure refers to the routing scheme, quotation and ICDR traffic data in the system database to check whether there is any amount of traffic. If an abnormality or quotation loss or other violation of the audit principle occurs, if the violation of the quotation check principle event occurs, the operator implements the above-mentioned adjustment quotation process to respond; if a violation of the route check principle event occurs, the operator implements the above routing process to respond.

一統計績效流程,本發明之營運績效統計模組每日必執行「績效統計」程序,參考系統資料庫中的路由方案、報價和ICDR話務資料等,計算出各類轉接業務盈虧後將結果存入該系統資料庫中。A statistical performance process, the operational performance statistics module of the present invention must execute the "performance statistics" program daily, refer to the routing scheme, quotation and ICDR traffic data in the system database, and calculate the profit and loss of various transit services. The results are stored in the system database.

一業務策略檢討流程,作業人員執行該營運績效統計模組的「績效查詢」程序,並根據查詢結果決定是否實施上述調整報價流程或路由安排流程來因應。A business strategy review process, the operator performs the "performance query" procedure of the operational performance statistics module, and determines whether to implement the above-mentioned adjustment quotation process or routing process according to the query result.

本發明所提供之國際電話批售費率報價管理與路由安排系統,與其他習用技術相互比較時,更具備下列優點:本發明提供使用者一個簡單易用的彈性報價管理平台,可以多種方式進行報價建檔與管理;其中回潮模型與交易模型的引用,讓作業人員可以事後補報價與整批交易還原報價,符合實務需求、提高系統可用性並大幅節省作業人力需求。The international telephone wholesale rate quotation management and routing system provided by the present invention has the following advantages when compared with other conventional technologies: the present invention provides an easy-to-use flexible quotation management platform for the user, which can be performed in various ways. The quotation is filed and managed; the reference of the resurgence model and the transaction model allows the operator to replenish the quotation after the quotation and the whole batch of transactions, which meets the practical needs, improves the system availability and greatly reduces the manpower requirement.

本發明提供路由建議方案與彈性調整方式,並與交換機路由自動排設系統介接,使路由排設流程自動化,提高業務應變能力與降低人工設定錯誤率。The invention provides a route suggestion scheme and an elastic adjustment mode, and interfaces with the switch route automatic arrangement system, thereby automating the route arrangement process, improving the business resilience capability and reducing the manual setting error rate.

本發明整合ICDR話務量分析,提供路由方案查核機制與盈虧分析。作業人員不必等到每月出帳時才知道過去一個月的業績表現,即時的路由方案執行成效與盈虧統計,大幅提高業務機動性。The invention integrates ICDR traffic analysis, provides a routing scheme checking mechanism and a profit and loss analysis. Operators do not have to wait until the monthly billing to know the performance of the past month, the performance of the immediate routing plan and the profit and loss statistics, greatly improving business mobility.

本發明並提供多人排程異動伺服,允許多人同步作業,增進系統使用效率。The invention also provides a multi-person scheduling change servo, which allows multiple people to synchronize operations and improve system use efficiency.

此外,本發明亦提供異動資料鎖定,不會因多人同時進行報價異動造成資料不一致。In addition, the present invention also provides for the locking of the transaction data, and the data is not inconsistent due to the simultaneous bidding of multiple people.

上列詳細說明乃針對本發明之一可行實施例進行具體說明,惟該實施例並非用以限制本發明之專利範圍,凡未脫離本發明技藝精神所為之等效實施或變更,均應包含於本案之專利範圍中。The detailed description of the present invention is intended to be illustrative of a preferred embodiment of the invention, and is not intended to limit the scope of the invention. The patent scope of this case.

綜上所述,本案在技術思想實屬創新,並相較於習用設計具備更多整合與彈性功效,已充分符合新穎性及進步性之法定發明專利要件,爰依法提出申請,懇請 貴局核准本件發明專利申請案,以勵發明,至感德便。In summary, the case is innovative in terms of technical ideas, and has more integration and flexibility than the custom design. It has fully complied with the statutory invention patent requirements of novelty and progress, and applied for it according to law. This invention patent application, in order to invent invention, to the sense of virtue.

1~ 4‧‧‧模組方塊1 ~ 4‧‧‧Module Blocks

11‧‧‧報價管理模組11‧‧‧Quotation Management Module

12‧‧‧路由安排與查核模組12‧‧‧Route Arrangement and Check Module

13‧‧‧國際電話詳細記錄話務管理模組13‧‧‧International Telephone Detailed Recording Traffic Management Module

14‧‧‧營運績效統計模組14‧‧‧Operating Performance Statistics Module

15‧‧‧異動伺服模組15‧‧‧Transaction servo module

16‧‧‧系統資料庫16‧‧‧System Database

請參閱以下有關本發明一較佳實施例之詳細說明及其附圖,將可進一步瞭解本發明之技術內容及其目的功效;有關該實施例之附圖為:圖一為本發明國際電話批售費率報價管理與路由安排系統之架構圖;以及圖二為該國際電話批售費率報價管理與路由安排流程系統之作業流程圖。The following is a detailed description of a preferred embodiment of the present invention and its accompanying drawings, and the technical contents of the present invention and the functions of the present invention will be further understood. The drawings relating to the embodiment are: FIG. The structure diagram of the sales rate quotation management and routing system; and Figure 2 is the operational flow chart of the international telephone batch rate quotation management and routing process system.

1~ 4‧‧‧模組方塊1 ~ 4‧‧‧Module Blocks

11‧‧‧報價管理模組11‧‧‧Quotation Management Module

12‧‧‧路由安排與查核模組12‧‧‧Route Arrangement and Check Module

13‧‧‧ICDR話務管理模組13‧‧‧ICDR Traffic Management Module

14‧‧‧營運績效統計模組14‧‧‧Operating Performance Statistics Module

15‧‧‧異動伺服模組15‧‧‧Transaction servo module

16‧‧‧系統資料庫16‧‧‧System Database

Claims (11)

一種國際電話批售費率報價管理與路由安排系統,係處理國際電話業者間交換話務的報價管理、交換機路由安排與查核、及營運績效統計的系統,包括:一報價管理模組,提供直達電路攤分報價、轉接業務報價、其他業者轉接報價資訊的輸入、建檔、與查詢功能;一路由安排與查核模組,依據報價、國際電話詳細記錄(International Call Detail Record,ICDR)話務量比例、電路攤分綁量合約、電路品質之資訊提供路由方案、調整與查核機制;一國際電話詳細記錄話務管理模組,提供國際電話詳細記錄話務載入與整合分析功能;一營運績效統計模組,提供各類轉接盈虧分析功能;一異動伺服模組,提供多人排程異動與異動資料鎖定功能;以及一系統資料庫,係用以儲存本系統之資料。An international telephone wholesale rate quotation management and routing arrangement system, which is a system for handling quotation management, exchange routing arrangement and checking, and operational performance statistics of exchanges between international telephone operators, including: a quotation management module, providing direct access Circuit share quotation, transfer service quotation, input, file creation, and query function of other industry transfer quotation information; a routing arrangement and check module, based on quotation, International Call Detail Record (ICDR) Traffic ratio, circuit sharing contract, circuit quality information providing routing scheme, adjustment and checking mechanism; an international telephone detailed recording traffic management module, providing international telephone detailed record traffic loading and integration analysis function; The operational performance statistics module provides various types of transfer profit and loss analysis functions; a different-transmission servo module that provides multi-person scheduling and transaction data locking functions; and a system database for storing data of the system. 如申請專利範圍第1項所述之國際電話批售費率報價管理與路由安排系統,其中該報價管理模組可以提供單筆報價輸入、同一受話地批次報價輸入、同一轉接業者批次報價輸入、Excel檔整批報價等輸入方式,並提供各式查詢工具。For example, the international telephone wholesale rate quotation management and routing system described in claim 1 of the patent scope, wherein the quotation management module can provide a single quotation input, the same received batch quotation input, and the same transfer operator batch Input methods such as quotation input, Excel file batch quotation, etc., and provide various query tools. 如申請專利範圍第2項所述之國際電話批售費率報價管理與路由安排系統,其中該報價管理模組支援交易模型與回潮模型建檔方式。For example, the international telephone wholesale rate quotation management and routing system described in claim 2, wherein the quotation management module supports the transaction model and the resurgence model filing mode. 如申請專利範圍第3項所述之國際電話批售費率報價管理與路由安排系統,其中該交易模型建檔方式為每一次的建檔作業建立記錄,並且允許交易回復來取消某一次的建檔作業。For example, the international telephone wholesale rate quotation management and routing system described in claim 3, wherein the transaction model is filed for each record creation operation, and the transaction response is allowed to cancel the construction of a certain time. Filework. 如申請專利範圍第3項所述之國際電話批售費率報價管理與路由安排系統,其中該回溯模型建檔方式允許以事後報價的方式進行報價更補正。For example, the international telephone wholesale rate quotation management and routing system described in claim 3, wherein the retrospective model filing mode allows the quotation to be corrected in the form of an after-the-fact quotation. 如申請專利範圍第1項所述之國際電話批售費率報價管理與路由安排系統,其中該路由安排與查核模組可參考報價和國際電話詳細記錄話務量比例提供路由方案、允許彈性調整、支援交換機路由自動排設系統介接、並具備路由方案自動稽核功能。For example, the international telephone wholesale rate quotation management and routing system described in claim 1 of the patent scope, wherein the routing arrangement and checking module can provide a routing scheme with reference to the quotation and the international telephone detailed recording traffic ratio, and allow flexible adjustment. It supports the automatic routing system of the switch and has the automatic auditing function of the routing scheme. 如申請專利範圍第6項所述之國際電話批售費率報價管理與路由安排系統,其中該路由方案自動稽核功能可自動查核所有路由方案施行成果並列舉路由錯誤、配量誤差過大之警示通知作業人員。For example, the international telephone wholesale rate quotation management and routing arrangement system described in claim 6 of the patent scope, wherein the automatic audit function of the routing scheme can automatically check the implementation results of all routing schemes and enumerate the warning notices of routing errors and excessive mismatching errors. operators. 如申請專利範圍第1項所述之國際電話批售費率報價管理與路由安排系統,其中該國際電話詳細記錄話務管理模組可以處理帳務系統提供之國際電話詳細記錄話務資訊檔,並載入到該系統資料庫中,同時提供各式話務整合分析功能。For example, the international telephone wholesale rate quotation management and routing system described in claim 1 of the patent scope, wherein the international telephone detailed record traffic management module can process the international telephone detailed record traffic information file provided by the accounting system, It is loaded into the system database and provides various traffic integration analysis functions. 如申請專利範圍第8項所述之國際電話批售費率報價管理與路由安排系統,其中該話務整合分析功能可依發話、轉接、受話三端分別提供話務分析、總話務量、平均話務量之固接、行動話務分類資訊。For example, the international telephone wholesale rate quotation management and routing system described in claim 8 of the patent scope, wherein the traffic integration analysis function can provide traffic analysis and total traffic volume according to the three terminals of sending, transferring, and receiving, respectively. , the average traffic volume fixed, mobile traffic classification information. 如申請專利範圍第1項所述之國際電話批售費率報價管理與路由安排系統,其中該營運績效統計模組可以依據各類報價資訊與國際電話詳細記錄話務量產出各類轉接盈虧統計分析,提供作業人員進行業務策略開發。For example, the international telephone wholesale rate quotation management and routing system described in claim 1 of the patent scope, wherein the operational performance statistics module can record various types of transfers based on various quotation information and international telephones. Profit and loss statistical analysis provides operators with business strategy development. 如申請專利範圍第1項所述之國際電話批售費率報價管理與路由安排系統,其中該異動伺服模組可以提供多人排程異動與異動資料鎖定功能。For example, the international telephone wholesale rate quotation management and routing system described in claim 1 of the patent scope, wherein the transaction servo module can provide multi-person scheduling change and transaction data locking function.
TW96126731A 2007-07-23 2007-07-23 International telephone approval rate management and routing system TWI395459B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
TW96126731A TWI395459B (en) 2007-07-23 2007-07-23 International telephone approval rate management and routing system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
TW96126731A TWI395459B (en) 2007-07-23 2007-07-23 International telephone approval rate management and routing system

Publications (2)

Publication Number Publication Date
TW200906156A TW200906156A (en) 2009-02-01
TWI395459B true TWI395459B (en) 2013-05-01

Family

ID=44723017

Family Applications (1)

Application Number Title Priority Date Filing Date
TW96126731A TWI395459B (en) 2007-07-23 2007-07-23 International telephone approval rate management and routing system

Country Status (1)

Country Link
TW (1) TWI395459B (en)

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
TW391123B (en) * 1998-09-08 2000-05-21 Swisscom Ag Billing system and billing method in a telecommunication network
TW540216B (en) * 2001-07-16 2003-07-01 Tian-Li Huang A method and system with optimal communication expense rate
TW554632B (en) * 1999-06-03 2003-09-21 At & T Corp Reducing calling costs for wireless phones using multiple mobile identification numbers
TWI252677B (en) * 2004-12-07 2006-04-01 Chunghwa Telecom Co Ltd International e-Call network management system

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
TW391123B (en) * 1998-09-08 2000-05-21 Swisscom Ag Billing system and billing method in a telecommunication network
TW554632B (en) * 1999-06-03 2003-09-21 At & T Corp Reducing calling costs for wireless phones using multiple mobile identification numbers
TW540216B (en) * 2001-07-16 2003-07-01 Tian-Li Huang A method and system with optimal communication expense rate
TWI252677B (en) * 2004-12-07 2006-04-01 Chunghwa Telecom Co Ltd International e-Call network management system

Also Published As

Publication number Publication date
TW200906156A (en) 2009-02-01

Similar Documents

Publication Publication Date Title
CN101990208A (en) Automatic data checking method, system and equipment
CN101047902B (en) Service process method, device of charging system and charging system
CN101620702A (en) Expenditure presentation processing method, device and system
US7159040B2 (en) Financial service system for converting amendment data at agent terminal and a portal to generate compatible data format for terminals
CN102542437B (en) Task expiration reminding method and device
CN106326991A (en) User power distribution and utilization system flexible rush repair service platform and method based on Internet +
US10375003B1 (en) System and method for establishing pricing for telecom services
CN112437198B (en) Intelligent outbound data processing method, device and storage medium
CN113888148A (en) Method and device for scheduling resources based on scheduling network
TWI395459B (en) International telephone approval rate management and routing system
WO2004029850A2 (en) System and method for debt collection
CN102592190A (en) Signing system for electronic contract
CN108108900A (en) A kind of customer service system based on information technology
CN101170610B (en) Call center service system
CN111950986A (en) Cost consultation business process management method and system
CN101650795A (en) Method for reducing account in transit based on real time conformation of intratransaction
JP2008041026A (en) Charge calculation program, charge calculation system and charge calculating method
WO1997041524A1 (en) Legal claims processing system and methods of litigation management using the same
CN101207497B (en) Accounting system of multimedia broadcast service
CN116757893B (en) Cross-regional enterprise government service intelligent matching method and internet platform system
US20110060668A1 (en) System and method for generating a combined statement
KR100802092B1 (en) Method and system for billing based on the client-server
JP2000011263A (en) Expense sharing support device and communication terminal device
CN117312455A (en) Method and device for processing blockchain data, electronic equipment and storage medium
CN117494691A (en) Method and device for generating group day profit table and electronic equipment

Legal Events

Date Code Title Description
MM4A Annulment or lapse of patent due to non-payment of fees