TW544610B - Value-added calling service system - Google Patents

Abstract

The present invention provides a value-added calling service system, which not only provides the simple number paging function, but also provides various value-added services, such as voice mailbox, on-line calling, virtual paging, information acquiring, voice ordering, specialized consulting, and making reservation for seats and tickets. The functions in the system uses the object-oriented concept as the design structure, and uses the Microsoft Virtual Basic and Inprise C++ Builder Client/Server language as the programming development tool, and employs the Oracle 8 database management system to maintain all the related data, and uses the communication application software, Distinct TCP/IP or FTP, as the communication medium between the system and other intermediate systems, and also combines the T1 and dialogic line voice card to develop software for managing the voice data, wherein employing Socket among each sub-system for message exchange. The system was developed by combining the above-mentioned overall concepts.

Description

544610 A7 B7 V. Description of the Invention (/) [Technical Field] (Please read the notes on the back before filling out this page) The present invention relates to a network service system that can achieve multiple value-added call services according to market demand. [Previous technology] 5 The domestic telecommunication liberalization activity originated in 1978. At that year, the government announced that users could bring their own telephones and began the measures to liberalize user-end equipment. The government has eased the use of telecommunications networks year by year, and has gradually opened it up to private operators. From pagers, wireless phones, mobile data communications services to the recent opening of fixed network dial-up services, Mobile Communications 10 has become the most competitive industry on the market today, and it is also facing unprecedented competition. Facing the new free competition market, it is bound to accelerate the value-added services of telecommunications to attract customers. It can be seen that there are still many shortcomings in the above-mentioned conventional articles. They are not a good designer and need to be improved. / j 15 In view of the various shortcomings derived from the conventional value-added call service system, the inventor of this case was eager to improve and innovate. After years of painstaking research, he finally successfully developed this value-added call service system. Printed by the Employees ’Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs [Objective of the invention] The purpose of the present invention is to provide a value-added call service system, which is based on the fierce competition with the private industry in response to the urgent needs of the market. In addition, it also provides a variety of value-added services such as Chinese secretarial desks, home delivery services, voice ordering, voice services for stock market quotes, marketing operations dedicated lines, emergency rescue, promotional lottery, and reservation booking, etc. Value services are integrated in a single system to maximize its effectiveness. -3- This paper size applies Chinese National Standard (CNS) A4 specifications (210 X 297 public love) 544610 A7 B7 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs-P ^ ^ UJAl.TWr V. Description of the invention (of) rate and best service quality. [Technical content] The function of this system is based on the concept of Object Oriented. In the software part, Microsoft Visual Basic and April C ++ 5 Builder Client / Server are used as programming tools, and the RACie8 database management system is used for maintenance. All relevant information, using the communication application software Distinct TCP / IP or FTP as the communication medium between the system and other interface systems (such as the accounting management system BMS, customer service center CSC), combined with the development of T1 and Dialogic Line voice cards The software manages the voice data, and uses the Socket method to communicate with each other among the 10 systems of the sub-systems. The above overall concept is integrated to develop the system. The hardware part includes three units: service data unit (SDU), service circuit unit (SCU), and voice data unit (VDU); the service data unit (SDU) contains the maintenance management subsystem (OAMS) , User data management subsystem (SDMS), database server 15 (DBS), and a small array disk unit (DA). The service circuit unit (SCU) includes a signal processing subsystem (SPS), a call control subsystem (CCS), and a special resource subsystem (SRS). The Voice Data Unit (VDU) includes: Voice File Server (VFS), Voice Disk System (VDS), and Fibre Switch. In addition, this system is provided for Graphical User Interface (20 GUI). Users can use the mouse and keyboard for easy and easy operation. [Brief description of the drawings] Please refer to the following detailed description of a preferred embodiment of the present invention and the accompanying drawings to further understand the technical content of the present invention and its effects; -4-(Please read the note on the back first Please fill in this page for the items) Order--The paper size of the paper is applicable to the Chinese National Standard (CNS) A4 specification (210 297 mm) 544610 Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Description of invention (?) 32 Call Control subsystem 33 Special resource subsystem 4 Voice data unit 41 Voice file server 42 Voice disk system 43 Fibre Switch 5 User 51 TS POI 52 Service access code comparison table 53 Chinese secretary desk 54 Living home emergency service system 55 Stock trading voice System 56 Stock Quotes Voice System 57 Marketing Promotion Message Voice 58 Police or Fire Station 59 Answer Question Content Voice 6 GSM User 61 MSC GW 7 User [Preferred Embodiment] The environment of this system must be an industrial computer with P⑼tium 3⑻MHz or higher , Operating system must use MS-DOS and Chinese version of Windows NT 4.0 Windows operating system 'software development environment is using Microsoft Devel〇Per 5 Studio, and develop the application with Visual Basic 'The main memory must have -6-This paper size applies to China National Standard (CNS) A4 specifications (210 X 297 public love) (Please read the precautions on the back before filling in this (Page) Order · • Cable '544610 A7 B7 .TWF-7/1 j V. Description of the Invention (f) 64MB or more' Auxiliary memory must be equipped with hard disk drive 2G or more, and a 3 1 / 2-inch LS-120 Floppy disk drive. (Please read the precautions on the back before filling this page) As for the female computer system, the environment is an industrial computer with a pentium 4000MHz or higher. The operating system must use MS-DOS and the Chinese version of Windows NT 5 The main memory must be at least 64MB, and the auxiliary memory must be equipped with a hard disk drive of at least 4GB. This system provides a Graphic User Interface (GUI). Users can use the mouse and keyboard for easy and convenient operation. 10 The software environment required to build this system software includes: WindowsNT,

Oracle Database, Cluster Software, Visual Basic 5, Distinct TCP / IP. Among them, Oracle Database is the database server software developed by Oracle Corporation, Distinct TCPAP is the TCP / IP communication software developed by Distinct Corporation, and PCSN's OAMS, SDMS, SPS, CCS, and SRS use 15 Socket to communicate with each other, and Data transfer between SDMS and BMS is FTP. Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs Please refer to Figure 1 for the application network structure of the value-added service system 1 of the present invention. Among them, the caller enters the system through the PCT (Paging Call Terminal), and calls the system's 20 users or maintains the user's information through voice guidance. This system provides functions such as digital calling, voice mail, online calling, virtual paging, user information setting, and system maintenance operations. When the system performs a virtual paging operation, it must cooperate with a VP (Virtual Paging, Virtual Paging) Server. Please refer to Figure 2 for the hardware structure of the system, including three units: The paper ruler! Used the national standard of China T (CNS) A4 specification (210 X 297 public love) 544610 A7 B7 Printed by the Intellectual Property Bureau of the Ministry of Economic Affairs Consumer Co-operative Society Ρδδ9ϋ " δΙ.TWP-5/13 V. Description of Invention () Service Information Unit 2 (SDU), service circuit unit 3 (SCU), and voice data unit 4 (VDU). The service data unit 2 (SDU) includes a maintenance operation subsystem 21 (OAMS), a user data management subsystem 22 (SDMS), a database server 23 (DBS), and a small array disk unit 24 (DA). The service unit 5 (SCU) includes a signal processing subsystem 31 (SPS), a call control subsystem 32 (CCS), and a special resource subsystem 33 (SRS). The voice data unit 4 (VDU) includes a voice file server 41 (VFS), a voice disk system 42 (VDS), and a Fibre Switch 43. The value-added service provided by the present invention is composed of five subsystems. The operation and interconnection relationship of each subsystem is detailed as follows: (1) The signal processing system 31 (SPS) receives ISUP messages from the STP (outside the system). After signal processing, the results are transmitted to CCS (inside the system). Receives UDP messages from ccs (inside the system), and sends the results to STP (outside the system) after signal processing. (2) The call control system 32 (CCS) receives the messages from the SPS and SRS, executes the relevant actions of the switch, and generates a call record and stores it in the database after each call is completed. 2) The special resource system 33 (SRS) chooses to owe messages from the CCS to perform related voice processes (broadcasting, receiving DTMF moms, recordings, storing voices, etc.) to display the status of voice calls on the camp screen. ___ -8- This ^ standard is applicable: --------- (Please read the precautions on the back before filling this page) Binding-·-Thread-544610

5. Description of the invention (

rAoVU ⑷ User Data Management System 22 (SDMS) calculates the relevant call charging information from the call log, and transmits the result to the accounting office. (5) Maintenance management system 21 (〇AMS) 5 Instantly display the system status of the radio call service node, and send an alarm message to notify the duty staff when the system is abnormal, record and print event records, and provide query event record, call record interface . The services provided by the value-added call service system of the present invention include seven services such as Chinese secretary desk, home delivery service, voice ordering, stock quotes, marketing line, emergency rescue and promotional lottery. 9. Please refer to Figure 3 for a workflow of using this system to provide Chinese secret service desk. Step 1: User 5 dials the set number. Step 2: The call is transferred to the value-added service system i via TSPOI51. 15 Step 3: The value added authority system 1 queries the service access code comparison table 52. Step 4: The value-added service system 1 plays a voice prompt to the user 5 to input, and the user 5 enters the desired page number. Step 5: The value-added service system 1 connects the call to the Chinese secretary service system 53. 20 Step 6: The value-added service system 1 establishes a connection between the user and the Chinese secretarial desk 53, and the user 5 starts using the Chinese secretarial desk service. Please refer to Figure 4 for a workflow of using this system to provide emergency services for living. Step 1: User 5 dials the set number. This paper size is applicable to China National Standard (CNS) A4 (210 X 297 mm) ---- ί ——-------- · —Order --------- ^ (please first Read the notes on the back and fill in this page) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 544610 A7 B7 V. Description of the invention (Fang-rm 10 Step 2: Transfer from TSPOI51 to the value-added service system 1. Step Three ·· The value-added service system 1 queries the service access code comparison table 52. Step four: The value-added service system 1 connects the call to the home emergency service system 54. Step five: The value-added service system 1 is between the user 5 and the service emergency service system 54 A connection was established between users 5 and user 5 started using the home delivery service. Please refer to Figure 5 for a workflow that uses this system to provide voice ordering operations. Step 1: User 5 dials the set number. The call is transferred via TSPOI51 Received the value-added service system 1. The value-added service system 1 queries the service access code comparison table 52. The value-added service system 1 connects the call to the stock trading voice Step 2 Step 3 Step 4 System 55. Step 5 Please read the back first

I item

Page 15 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 20 Value-added service system 1 establishes a connection between user 5 and the stock trading voice system 55, and user 5 starts using the stock trading voice service. Please refer to Figure 6 'for a workflow that uses this system to provide stock quotes. Step 1: User 5 dials the set number. The call is transferred to the value-added service system 1 via TSPOI51. The value-added service system 1 queries the service access code comparison table 52. The value-added service system 1 connects the call to the stock quote voice Step 2 Step 3 Step 4 System 5.6. Step 5 The value-added service system 1 establishes a connection between the user 5 and the stock market voice system 56 and the user 5 starts using the stock market voice service. -10- This paper size applies to China National Standard (CNS) A4 specifications (21G X 297 public hair) ~~ 'line 544610 A7 B7 to 卯, sm ιυ 丨 ij 5. Please refer to Figure 7 for a description of' A kind of Use this system to provide the workflow of the marketing line operation process. Step 1 · User 5 dials the set number. Step Two: The call is transferred to the value-added service system 1 via TSP0I51. 5 Step 3: The value-added service system 1 queries the service access code comparison table 52. Step 4: The value-added service system 1 finds the corresponding marketing promotion message Voice57. Step 5: The value-added service system 1 plays the marketing promotion content to the user 5. 10 Please refer to Figure 8 for a workflow of using this system to provide emergency rescue operations. Step 1: GSM user 6 dials a specific number. Step Two: The call is transferred to the value-added service system 1 via MSCGW61, and the base station Cell1D is brought to the value-added service system 1. 15 Step Three · The value-added service system 1 finds out the base station's local 110 or 119 phone number. Step 4: The call is forwarded to the local police station or fire department 58 via TSPOI 51. Step 5: The value-added service system 1 establishes a connection between the user 6 and the police station or the fire station 58 20, and the user 6 starts talking. Please refer to Figure 9 for a workflow of using this system to provide promotional lottery operations. Step 1 · Chunghwa Telecom Big Brother User 7 dials a specific number. Step 2: The call is transferred to the value-added service system 1 via MSCGW61. This paper size is in accordance with Chinese National Standard (CNS) A4 (210 X 297 mm) — ——III ”----- 9i (Please read the precautions on the back before filling this page) Staff Consumption of Intellectual Property Bureau of the Ministry of Economic Affairs Printed by a cooperative

Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 544610 A7 B7 ^ Αόνυ581.T ^ F-12/1 j V. Description of the invention (((7) Step 3: Value-added service system 1 Check service access code comparison table 52. Step 4: The value-added service system 1 finds out the answer question content voice 59. Step 5: The value-added service system 1 asks the user 7 and assigns a lottery number 5. In order to maintain the security of the operation, this system only The data access of related systems is open to the outside, and the rest are packet filtering methods to block illegal intrusion and access. [Features and Effects] When compared with other conventional technologies 10, the value-added call service system provided by the present invention has the following features: Advantages: The value-added service system of the present invention is based on the fierce competition with the private industry in response to the urgent needs of the market. In addition to providing basic simple digital paging functions, it also provides a variety of value-added services such as Chinese secretarial desks, home delivery services, and voice services. Bills, stock market voice services, marketing line, emergency rescue, 15 promotional raffles, and reservation bookings, etc. In a single system, the maximum efficiency and best service quality are exerted. The detailed description above is a specific description of one of the feasible embodiments of the present invention, but this embodiment is not intended to limit the scope of the patent of the present invention. Equivalent implementations or changes made by the spirit of craftsmanship should be included in the scope of the patent of the 20th case. In summary, this case is not only innovative in terms of technical ideas, but also can enhance the above-mentioned multiple effects over conventional items. The statutory invention patent elements that meet the novelty and progress are submitted in accordance with the law, and you are kindly requested to approve this invention patent application to encourage inventions and to be as decisive as possible. -12- This paper applies Chinese National Standard (CNS) A4 Specifications (210 X 297 public love) ---------------- (Please read the notes on the back ^^ write this page) Order: • Line ·

Claims (1)

544610 A8 B8 C8 D8 PA890581 .TWP-n / ic Patent application scope A value-added call service system, including: service data unit, service circuit unit and voice data unit, of which service data unit includes maintenance management Subsystem, user data management subsystem, database server and a small array disk unit; service circuit unit includes signal processing subsystem, call control subsystem and special resource subsystem; voice data unit includes: voice file servo Device, voice disk system, and Fibre Switch; its value-added services are composed of five subsystems, and the actions and interconnections of each subsystem are: * Signal Processing System (SPS) receives ISUP messages from STP (outside the system) After signal processing, the results are transmitted to CCS (inside the system), and received from the CCS (printed by the Consumer Consumption Cooperative of 15 employees of the Intellectual Property Bureau of the Ministry of Economic Affairs 20 (please read the precautions on the back before filling this page)) UDP message, after signal processing, send the result to STP (outside the system): * Call control System (CCS) receives messages from SPS and SRS, performs the relevant actions of the switch, and generates a call record and stores it in the database after each call is completed: * * Special Resource System (SRS) receives messages from CCS and executes The operation of related voice processes (broadcasting, receiving DTMF codes, * tones, * storing voices, etc.), and displaying the voice status on the screen: / This paper size applies the Chinese National Standard (CNS) A4 specification (210 X 297 mm) 544610 Applied patent scope 8 8 8 8 ABCD PA890581.TWP- 14/15 User Data Management System (SDMS) Calculates the relevant call billing information from the C record of the call and sends the result to the accounting office; * Operation Management System (OAMS) 5 Instantly displays the system status of the radio call service node, and sends an alarm message to notify the staff on duty when the system is abnormal, record and print the event record 'and provide query event record and call record interface. 2 " The value-added call service system described in item 1 of the scope of patent application, where the environment of the system is an industrial computer with a pentium 300MHz or higher, and the 10 operating system uses MS-DOS and Chinese Windows NT 4.0 The system 'software development environment uses Microsoft Developer Studio and develops applications in visuai Basic. The main memory is at least 64MB. The auxiliary memory must be equipped with a hard disk drive of 2G or more, and a 3 1 / 2-inch LS-120 soft type. Drive. 15 3 · The value-added call service system described in item 1 of the scope of patent application, in which the system provides a graphical user interface. Users can use the mouse and keyboard for easy and easy operation. 4_ A value-added service system, where the value-added service of the system uses the hardware structure of the first patent application scope to provide a variety of value-added services. The steps are: Step 1: The user dials the set number; Step 2: The call is transferred to the value-added service system via ^ on behalf of the user; Step 3: The value-added service system queries the access code comparison table; Step 4: The value-added service system connects to the specific service according to the setting; i paper xjt applicable order National Standards (CNS) Ba Shi ^ (210χ297 mm) —-—-mi i —l · — i mu li--1-iii I If (Please read the precautions on the back before filling this page) Order the Ministry of Economic Affairs Printed by the Intellectual Property Bureau's Consumer Cooperatives 544610 A8 B8 C8 _ ^ _ PA890581 .TWP-15/15 々 Scope of Patent Application Step 5: The value-added service system provides users with specific services. 5. A value-added service system, where the value-added service of the system uses the hardware structure of the first patent application scope to provide a variety of value-added services, the steps are: 5 Step 1: The user dials a specific number; Step 2: The call is transferred to the value-added service system via MSCGW, and the base station Cell1D is brought to the value-added service system; Step 3: The value-added service system detects the emergency service call of the base station; Step 4: The call is transferred to the set Specific services; 10 Step 5: The value-added service system establishes a connection between the user and a third party, and the user starts a call. ——1 --- ΛΤ! -------- Order ------ Voice 丨 (Please read the precautions on the back before filling this page) Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economy Standards apply to China National Standard (CNS) A4 (210 X 297 mm)