TW528966B - Natural language dialog system by computer, method and recording medium - Google Patents

Abstract

The natural language dialog system by computer consists of input means 101, analysis means 102, switching means 103, chat mode dialog means 104, general mode dialog means 105, business mode dialog means 106, output means 107 and question back means 108 and answer-to-the-question means 109. It can judge the input sentence of the user's natural language, switch to an already prepared dialog means of different mode and respond, and furthermore, if there is deficient information in the input sentence, question back the user, supplement information, carry out the retrieval process and present necessary information to the user.

Description

528966

[Explanation of the invention] [Technical field to which the invention belongs] The present invention relates to a system that allows an input sentence expressed in natural language to make it dialogue, and makes it available to the interface of various information processing machines. Know-how In recent years, dialog-type information processing devices such as information retrieval systems have been actively developed for natural language input and answering which can be easily operated by general users. There are those who deal with incomplete natural sentences when they are input into the information processing device (Japanese Patent Application Laid-Open No. Hei 9-679), and those who specify private pronouns included in the input sentence and respond to the meaning of the text (specially) Kaiping 9-146972) and so on. In the distribution industry, the Internet has been used to communicate with customers, which means that they have a natural dialogue with customers and can obtain the necessary capital for business from customers if necessary. Method and system are expected to be special. Baizhi's dialogue system has set the purpose of the dialogue as a retrieval request or the execution of a certain Wei from the beginning, assuming its decision and purpose, only understanding Just the meaning of the input sentence. The dialogue between people is invented from the state of benefit, such as the assumption of purpose. Language ---------------- (¾Read the precautions on the back before filling this page), but · The purpose of the present invention is to provide a method that can be judged Enter a sentence, and switch the dialogue mode for dialogue in accordance with the judgment. The system, method, and recording medium can be used to guide the user to conduct a dialogue and be close to human self-talk. However, another object of the present invention is to provide a paper in the United States that can judge its dialogue. The paper size is applicable to the Chinese National Standard (CNS) A4 specification (2) 0X297. -4- 528966 A7 V. Status of the invention description (the Whether the input sentence is a response to a query issued by the system ... Speaking status), and switch the input mode according to the situation to understand the input and the input sentence generated by the user ’s natural language, and determine the meaning of the turn sentence It can also perform appropriate tasks, and at the same time, it can return the appropriate 2 answers that should be executed to the user's system that is close to human dialogue. [Disclosure of the Invention] The first aspect of the present invention uses computer-generated nature. Language dialogue system and natural corpus method of computer and user, the computer has at least input device capable of inputting information by the user, and the system includes, 1) at least two dialogue modes with different properties Choose the device for dialogue mode selection; 2) An analysis device that can analyze input sentences as morphological elements and list single words as data; and 3) can judge the results of the foregoing analysis Change the switching device of the previous dialogue mode. The dialogue mode is at least two selected from the following modes., 1) According to the basic rules set in advance, only the question-and-answer mode is rotated and no data reading mode is obtained. 2 ) Determine the verb of the input sentence and refer to the dictionary prepared in advance to obtain the case information of the epithet, and extract the data suitable for the case from the input sentence. The inadequate interrogative sentence 'and the general pattern of obtaining information that uses the case information as an item without user information input, and the paper scale is suitable for wealth __ 准 (α ^^ (2Κ) × 297 公 幻- ----------------------- Equipment—— f Please read the following first: Concerns and Disgraceful Fill in this page) — * ^ τ. 线-528966

3. Description of the invention 3) Based on the business items set in advance as the basis and obtain information commensurate with the business items from the input sentence, if there are unfilled items, the user will output a question asking the insufficient item and use it. Those who make insufficient information rotation request and obtain the business model corresponding to the insufficient business items. Alternatively, a natural language dialogue system generated by a computer having at least an input device capable of inputting information can also be prepared to include items for business that are set in advance according to the needs of the system manager's business, and input from the input A device that obtains information suitable for the business use item, and an unfilled item, will ask the question of the insufficient item to the device that the user turns out, and make a request for insufficient information input to the user to obtain the corresponding item. The business model of the device to fill the business item information. The natural language dialogue system generated by the computer of the device and the natural language dialogue method between the computer and the user. Here, the business model can also be divided into business models with a large number of different business items. Receive ----------------, ...: (Please read the notes on the back before filling out this page) 'Order 丨 Also, it is based on the analysis of the user's input sentence. The order of business items that should be accepted should be determined by referring to the developed poor materials and the database that stores the items to which the data belongs. At the same time, the data for most business items can be accepted without prior input. The project can also fill the input poor section with insufficient business items and generate the target data. Even for users who do not understand the structure of Erxian '.D, input data in different orders can be softly corresponded. In addition, 'access to a database related to the business and obtaining the outline of the Belarus library as a business project can reduce the system administrators related to the business to set the outline of the data to be generated one by one的 本 纸 fe: Scale turning towel off _ quasi (⑽) A Dunge (2 Xian Gong-6- 528966 V. Description of the invention (4) Time-consuming and labor-intensive. In addition, to meet the time from the time set in advance. The interval selected by the number of dialogues is at least a condition of-. If the business dialogue is not used, if the business including the challenge set by the persuasion m is considered as the element, it is the market The speech is effective. And, in the dialogue of the business model, if it is not used for a reason: the mode is activated, that is, the project monitoring device that memorizes the above unfilled gamma ^ ~ meaning and asks for insufficient items as , The user can continue to inquire the necessary information to the end. The elements in the second aspect of the present invention are: a mode switching device that includes: υ judges the state of the dialogue to switch the input mode; 2) forms the input sentence Element analysis The results of the prime analysis are used to construct the sentence: analysis of the role of placing and generating a list of words with labels on the unstructured sentence. 4) When entering the answer sentence of the question sentence output by the system, that is, judgment, k The result of the analysis of the morphological elements lists the word with the noun as the noun and extracts it as a supplementary device for rhetorical questions; 5) After judging the input sentence, 'from the foregoing sentence formation performance data as knowledge and stored in the database for registration processing Selecting at least one input sentence to process the search process of retrieving the knowledge that has been stored in the aforementioned database, urging the user to input incomplete sentence formation, inadequate rhetorical question processing, and the function execution process to activate a preset function. Input sentence judging device; The paper standard Lai Jin Standard (CNS) M Secret

----. (Please read the notes on the back before filling out this page) -Order —: Line 丨 -7- 528966

) Input sentence processing device for input sentence processing according to the aforementioned input sentence judgment; and ---------------- f :; Γ ,? Read the notes on the back before filling (This page) Take the result q of the input sentence processing device into an output sentence and input the answer device; a natural language dialogue system generated by a computer as a feature. The method executed by the Yu system includes the following steps: 1) Judging the status of the dialogue to switch the mode of accepting input; 2) After analyzing the input sentence according to the foregoing mode, it is constituted by a word with a label of the analysis result List construction data (hereinafter referred to as "informative data") and understand the input sentence. 3) Analyze the aforesaid knowledgeable data and judge at least one of the meanings selected by the transfer of knowledge, knowledge., Order-confirmation, knowledge retrieval and pre-defined functional actions; 4) execute the corresponding judgment results Assignment; and 5) After generating a response sentence corresponding to the execution of the aforementioned assignment, output and answer. In the invention of the second aspect described above, the input mode is composed of at least two types: a normal mode and a response mode when an answer sentence to the question sentence output by the system is input. The input sentence is at least a text sentence input by the keyboard and a sound recognition device selected by the article of Zhengwen! Species. The state of the dialogue can be judged by whether the system outputs the interrogative sentence to the object of the dialogue before the moment. 0 The marks on the natural language dialogue method of the computer and the user can refer to the dictionary and the pre-made dictionary. The scale of the analysis of the input sentence as a sentence analysis Lai ^ lattice (2WX297J ^ 528966 A7 B7 V. Description of the invention Φ Φ at least one of the selected and carried out. [Implementation of the present invention] The following, with reference to the drawings The embodiment of the present invention is described below. Figure i is a block diagram of the embodiment of the present invention. In this method, the system reads a program stored in a memory medium and controls its actions according to the program. The system in this embodiment is composed of input device 101, analysis device 102, switching device 103, idle reading mode dialog device 104, normal mode dialog device 105, and business mode dialog device 10. 6. The output device 107, the questioning device ⑽, and the questioning and answering device 109 are composed of the input device 101, which recognizes the input made by the user's natural language as sound recognition and converts the text to the input. Analysis device ，. Here, the input device 101 uses a voice recognition device, but the input device is not determined here, and the user directly enters the input sentence by typing on the keyboard, or reads the written article with the OCR recognition device. Any analysis is possible. The analysis device 102 analyzes the morphological elements of the input sentence, generates a single word string with the word information and sends it to the switching device iq 3. The switching device judges the input sentence and executes the reading mode dialogue device 104, -Normal mode dialogue 105 or "business mode dialogue device!" Q6 and other dialogue modes with different characteristics. The output device 107 is a sound synthesis device using conventional technology to output the answer sentence generated by the dialogue device as a sound. When there is insufficient data on the right side of the dialog device, the questioning device 108 is activated as necessary and the user outputs the query. After the questioning, the input sentence from the user is accepted by the questioning answering device and the insufficient information is filled to complete the matching. At this point, the output sentence is limited (please read the notes on the back before filling out this page).

-Line I The size of this paper is toward Toki Sho (准 A4 size (2 ladies 297 males -9- 528966

V. Description of the Invention Firstly, this is not to use sound synthesis, but those who can express languages such as screen display can use any device without any problem. The switching device 103 is to check the input word string and to refer to the rule library prepared in advance to detect questions, greetings, unsatisfactory words, and time questions, that is, it is determined to be a chat mode, and is related to "hello" and "words unsatisfactory" As a result of the discrimination, the auxiliary words are removed, and the indications at the end of the word (noun, adjective, verb) are used as parameters, and they are transmitted to the chat mode dialogue device. Fig. 2 is an example of the referenced library. For example, when the sentence "Is hot" is inputted, that is, the parameter of "Hot" is transmitted to the chat mode dialogue device 104 with the result of the discrimination with the word "unsatisfactory". At the time of "what time", the determination result of "question of time" is transmitted to the chat mode dialogue device 104 together with the parameter of "now". When the switching device 103 detects the keyword of the business in the transmitted single-word string, the "business name" identified from the keyword is transmitted to the business model dialog device 106 to start the business mode dialogue. It is advisable to prepare a business keyword list and use it as a reference during keyword detection. & In the case of setting up a large number of businesses and preparing a keyword list for each business, it is possible to correspond to most businesses. Therefore, it is better. Figure 3 is an example of a business keyword list. If both the rule base and the keyword list are in line, the analyzed words will be transmitted to the general mode dialogue device 105. Figure 4 shows the chat mode dialogue device 104 in detail, which is selected by the specifications. The device 40 includes a specification base 402, a answer generation device 403, and a timer 404. Guan Jia standard (⑽) M specifications ⑵⑽ tearing t ..... f first read '; iT & Matters and write this page on the back) -10-

X is listed in 528966 V. Description of the invention 〇 The judgment result and parameter information sent from the switching device are input to the specification selection device 4G1. In the previous example, the input sentence of "It's hot!" Was judged as "incomplete expression" and the parameter was "hot". If it is "what time is it", the result of the judgment is "question of time", and the "now" of the parameter information is input to the specification selection device 401. The specification selection device 401 refers to the basic specification 402, and transmits the output sentence generation information to the response generation device 403. Figure 2 shows an example of a rule base. When the answer generation device 403 ′ is “I ’m so hot”, it accepts the specification of output two “Yes” as shown in FIG. 2, and generates the answer in its original state. When inputting "" What is the current time ", the time corresponding to the input value of the parameter value" Now "is obtained from the timer outline, and the answer outline of" point X points "is generated. The answer sentence generated by the answer generation device 403 is transmitted to the output device 107. FIG. 5 shows the general mode dialog device 105 in detail, which is composed of a sentence formation information generating device 501, a verb case list database 502, an interrogative sentence discrimination device 503, a retrieval device 504, and a general knowledge database 505, The knowledge generation device 506, the accompanying sound generation device 507, and the answer generation device ⑽ are completed. The sentence formation information generating device 501 extracts a verb from the vocabulary material analyzed by the input sentence, and calls out the verb ~ case list from the verb's case list database 502, and generates a word suitable for the case information and its case. The purpose of the data (hereinafter referred to as "sentence data"). At this time, in the list of called cells, the cells that cannot be filled with the single-word data, that is, the insufficient information of the detected insufficient cells are transmitted to the questioning device 108. The questioning device 108 is to receive the standard (⑽) A4 specification (21GX297 mm) of this paper — ^ ------------------, stare ----- ------------- Fate (branches? Read the precautions before filling in this page, and then fill out this page) -11-Master 528966 V. Description of the invention (< Insufficient Ge Bei Λ 'and refer to The rhetorical output sentence pattern shown in the figure generates and outputs the rhetorical question to the user, and urges input from the user's answer. For example, when the right is the main case, 'the-digit? J is asked instead of ^ If it is time-based, the question and output of "when?" Is generated. When the question is output, the user's input sentence is directly input to the question answering device 9 and the input sentence of the round is extracted to fill the insufficient word data. After all the deficiencies are filled, the generated sentence information is judged by the question ^ discriminating device 503 as a question or affirmative sentence. If it is the question sentence 2 and the retrieval device 504 uses the sentence information as the key, It is based on general knowledge ^ 505 and searches for the target, and transmits the hit target to the answer generator 08. In the answer generator, for question words The interrogative sentence is the one-word data corresponding to the case of the interrogative word from the goal of success, and the answer sentence is generated by referring to the pattern of the D sentence of θ. At that time, when the result of the target search is successful, it will be judged as "true", and if it is unsuccessful, it will be judged as "false". The answer sentence "that is" is generated when it is true, and "， q to the turn-out device 1007 is generated if it is false. The answer sentence is transmitted in total, /, and the answer sentence for the question sentence with question words is generated," Yoshida When will I go ~ come together? ”As an example, I will explain it in detail. The question sentence in the sentence formation information generating device 501 becomes {action (go), grid (Yoshida), destination (Shibuya), time (when)}. The composition information (target mouth retrieval clothes set 504 is to retrieve {action (go), main grid (Yoshida), destination (Shibuya; as the key and search the general knowledge database 505. If there is no hit target, the paper scale applies to the Chinese country Standard (CNS) Α4 specification (210X297 Chu)

---- (-* _? First read the Wen on the back * and then write this page). ^ Τ— 0, -12- 528966 V. Description of the invention (ι〇) Refer to the sample sentence rule that is not shown in the figure The answer sentence "Unclear" is generated and transmitted to the output device 107. First read the note on the back. If the target is hit, it is (action (go), main grid (Yoshida), goal also (Yutani) time (yesterday) when the target is, then refer to the answer sentence not shown. "It's (Answer)" and the time when it will be attached to the grid that matches the question: that is, adding "Yesterday" to (Answer) to generate a "It's Yesterday" answer sentence and send it to the output device 107. Figure 6 shows the business mode dialog device 1 () 6 in detail, which is collected by the business mode monitoring device 6 (H, mode migration device 602, business specific device 603, project monitoring device 604, and search conditions). Device 605, the processing order of the cell list is different, the processing device 606, the search condition buffer 609, the search / response sentence generating device 608, the cell list buffer_, the cell list extraction device 61, and the business knowledge database 611, The business keywords and parameter information selected from the switching device 103 are transmitted to the business specific device 603. The business model is also specified according to the instructions of the business model monitoring device as necessary. The determined business model is transmitted to the project monitoring device 6G4, and the parameter information is organized according to the business keywords extracted from the business keywords and business items list, and generated as business information targets. At this time, 'corresponds to the item list' When the parameter of an item is insufficient and it is detected by the ☆ reference list buffer 609 and the in-grid list extraction device 610, the question is just transmitted to the questioner. Then, it is generated. Urgently input rhetorical questions equivalent to inadequate information and output them to the user. The answers from the users are collected in the search condition collection device 605 via the rhetorical question answering device 丨 〇8. This paper standard applies the Chinese National Standard (CNS) Α4 size (2Κ) > < 297 mm) -13- 528966

::? Read the precautions on the back before filling this page.) When the user ’s answer is that the poor information is not suitable for the box requested in the previous rhetorical question, as long as it is considered to be inadequate for the list of boxes currently being activated. That is, the grid list is completed by attaching the appropriate grid information to the processing device 606 in a different order of the grid list. The objects satisfying all the grid lists are temporarily stored in the search condition buffer 607, and the business knowledge database 611 is searched for by the search / response sentence generating means 608, and a response is generated from the business knowledge hit. The generated answer is transmitted to the output device 107 and displayed to the user using a voice synthesis device and a monitor. Take the input sentence of "want to buy a red car" as an example. The example sentence entered in the input device HH is analyzed by the analysis device 1102 as {adjective (, work) m tail (l,) (i), name Qiao (car), auxiliary (hui) (〇), verb (buy ), Suffix · (HL,) (i Ta i)}. This analysis device judges that it is a business mode on the switching device 103, and sends {business data (car, f) and parameters (red)) to the business special device 603. The business specific device refers to the keywords of the business, the business item list (Figure 3), and specifies the business as "medium car sales". The project monitoring device transmits the specific business of "medium car sales" to the project & amp Depending on device 604. The item list extraction device 61G is an item list (manufacturer, price, task, color) which is obtained by referring to the business item list of business keywords' shown in FIG. 3 (maker, price, task, color). Here, the word data of "red" in the item list can be used, but the other items, "& τ mouth π", are insufficient. The project monitoring device 604 transmits the insufficient items to ^ ^ ^ ^ ^ "J attack set 108. The questioning device 108 turns out" —Which company is Guangshi 0? " Rhetorical questions. Here's the answer from the user's answer "A", "Nissan", which is commensurate with the inquiry item. This paper size is suitable for towels. (14) -14- '12 528966 V. Description of the invention This completes the insufficient items. For example, when the input of the answer to the rhetorical question is "the five-seater hand girl is better from a dirt car", it is in the project list that it has become an insufficient project (manufacturer, ΠΓ device 606 is also the same as now "Task" items of the "hand platoon, work" match, get consistent and repeated "and use {« (Nissan), price _ 10,000., Color (in the case of red, all data are collected in business items (hand platoon)) Asking / responding students «set, temple, knowledge of inspection is based on the image data or the output of ancient books of ancient books).-Beko turns to the user's monitor (Second, the status of dialogue can be judged according to the ability to judge The system and method are described with reference to the drawings. Figure 7 is a block diagram of the natural language dialogue method and system of the 2g-like computer of the present invention in Xiang Nengqing's invention. The system on the sample is a model judgement 1U, eight-character solution: role analysis device 112, single-word decomposition-noun extraction device〗 Heart-setting device U4, cell list confirmation device 115, question two, input sentence processing device 117 And the answering device m. Place ... The mode judging device ⑴ 'is to switch the input mode after receiving the input sentence processing and resetting ... The default mode is f mode, and the input sentences from the input device (keyboard, voice recognition device) are transmitted to the ticket :: : 1 = Set to 112. When the input sentence processing device 117 makes an inquiry: When the notification is accepted, it becomes the answer mode and transmits the input sentence to the single-word extraction device 113. Name ㈣ This paper standard applies Chinese National Standard (CNS) A4 Specifications (210X297 mm) -15- 〜〇 夕 0〇A7 ~ ____ Β7__ 5. Description of the invention (Η) '" ~' ~-"The word decomposition and role analysis device 112 divides the form elements of the sentence into turns." Sentence analysis is also performed. With reference to unillustrated construction rules and verbs 丄: Case List Database ', a list of words with attached sentence formation information (hereinafter referred to as "^ '25 role") is generated. The goal of success: Five. For example, the input sentence of "Α 之 Βis C", from the construction of the sentence, becomes (the main 忐: use ⑻, data (eight of…: the role of complement (none), data (0: } 'Again, D will go to E ”, referring to the case of the detected verb (go) Table to generate {verb (go), function ((i) (wa), data ⑼, function ⑹⑽, data (E)}. Word decomposition, noun extraction device 113, the result of morphological element analysis is opened from the attached word information The extracted word extracts the word of the noun, and sends the word to the rhetorical supplementary device 116. The input sentence judging device 114 detects the presence of "?", "Jealousy" (ka) and interrogative debris at the end of the sentence, and separates the positive sentence separately. Passive list confirmation device Η $ ❿ question to input sentence processing device 117 and send the input sentence target. The secondary 袼 list confirmation device 115 is based on the detected verbs and draws a list from a poor library, not shown, and enters The sentence formation information of the sentences matches with each other. If there is an unfilled case (inadequate), the insufficient information is sent to the questioning supplementary device 11 6. If there is no shortage, the input sentence object is transmitted to the input sentence processing device 117. The question answering device 116 will be described with reference to FIG. 8 showing its details. After analyzing the result of the input sentence accepted from the normal mode, if a defect is detected, the device confirms that the device has sent insufficient information. The short-term holding device 211 stores the short-term information in the buffer 212, and applies the Chinese National Standard (CNS) Α4 specification (2) to the paper size (2) 〇X297ij ^-

-16- 528966 V. Description of the invention (14) The information is sent to the input sentence processing device 117. In addition, when inputting from the answer mode, that is, from word decomposition, the noun extraction device 113 will send a word (noun) as a response to an inadequate question. Therefore, the supplementary device ⑴ fills the word with the inadequacy. And send it as a complete target to the input sentence processing device. As shown in FIG. 9, the input sentence processing device 117 'is composed of a registration processing device 3U, a retrieval processing device 312, a recognition processing device 313, an inquiry processing device 314, an action execution processing device 315, and a knowledge database 316. Make up. The registration processing device 311 is a person who accepts the input sentence determination device 114 as an affirmative sentence and passes the 袼 list confirmation device 115, asks the supplementary device 6 without any incomplete target, and registers new data with the registered knowledge. . When you want to log in, that is, when you do n’t log in, the answering device 118 is notified with “〇1tun.” D The search processing device 312 detects the question sentence in the input sentence judging device 114 and detects the question word detection device (not shown). It starts when there is an interrogative word. When the subject is an interrogative word, the knowledge f database 316 is retrieved with {action (), data ()), and the subject () of the knowledge (target) that hits (success) is used as the answer. In other cases, the subject () is used to search for knowledge, and the content of the case corresponding to the interrogative word is taken as the answer from the hit knowledge. The answer is transmitted to the answering device 118. The confirmation processing device 313 is inputting Sentence determination device 114 regards the interrogative sentence and activates it when the interrogative sentence detection device (not shown) detects the existence of interrogative words. Moreover, the target of the input sentence is compared with the knowledge database 316, and the Chinese paper standard (CNS) ) A4 specification (2) 0X297 mm) (¾Read the back >! * Matters on this page first). Install · • Order |: Line 丨 -17. 528966 V. Description of the invention, 15 If there is one "Yes" If not, it will notify rn〇 ”to the responding device 118 °. The inquiry processing device 3 14 analyzes the result of the input sentence accepted from the normal mode, detects the defect and confirms the device through the cell list, and temporarily holds the device. Start when there is insufficient information. It will change the subject and purpose of the inadequate construction materials Λ (function) expressed by the case auxiliary words "to", "and", "~", "(II), etc., using the transformation rules prepared in advance. Words such as location, place of departure, etc., and send them to the response device 118. The action execution processing device 315 analyzes the result of the input sentence, and detects keywords (verbs, etc.) that specify execution of actions set in advance, and "Please do (for ) "And so on. For example, when you enter" Please fax B to Mr. A ", you start the fax program set in advance and send the document b. Then, after the action is completed, the response device 118 is transmitted. The keyword for notifying the execution of the specified action. As shown in FIG. 10, the response device 118 is composed of the accompanying creation device 411 'response creation device 412, yes / no response device', and the inquiry creation device 414 'and the report creation device 415. The output device 416 constitutes the following. The accompanying creation device 411, from the registration processing device 3, notifies the answer sentence of "Yes, I understand" to "⑽" at one time, that is, The answer sentence "Have heard it" is sent to the output device 416. The response cooperation device 412 is a response sentence sent from the search processing device, filling in the stereotype of "It is (response)" to create a response sentence. Ye: Response The creating device 413 confirms that the notification from the processing device is "乂 ^ and responds to / no of the paper standard suitable for financial and family standards⑽s) A4 specification (2Κ) χ297 ^)

---------------- For example ...: (^ Read the notes on the back * please fill in this page). Order — -18- 528966 A7

When it is "yes" and "n〇", it is an answer sentence.

The query creation device 414 that is not "is a question sentence (response sentence) that applies the words" information (")"? . The report = setting 415 is a report (response sentence) in which the _ word notified by the action execution processing device is applied to the set sentence (keyword). The output device 416 inputs the created response sentence to a voice synthesizing device (not shown) and responds to the user with a voice from a speaker (not shown). Of course, the response sentence may be displayed on a monitor or the like. From the above description, it can be seen that according to the invention according to the first lg of the present patent application, the input sentence generated by the natural language of the user is corresponding to a different type of dialogue device, and can be used according to the needs of the user. Can correspond to dialogue closer to humans. In addition, by setting specific business knowledge, it can make up for ambiguous questions from users, and can prompt users with appropriate information. As can be seen from the above description, according to the second aspect of the present invention, the input sentence generated by the user's natural language can be used to determine the status of the conversation (whose input sentence is the answer to the query issued by the system or not). The state of the utterance) 'and to understand that the input can be switched according to its situation to determine the input mode for analysis, and determine the meaning of the input sentence and perform appropriate tasks, and month b will respond to the appropriate response sentence Return to the user and make a dialogue closer to humans. This paper size applies the Chinese National Standard (CNS) A4 specification (21 × 297 mm) -19-, 17528966 A7 V. Description of the invention [Simplified description of the drawings] Figure 1 shows the first aspect of the invention. An overall block diagram of an embodiment of a natural language dialogue system generated by a computer. Fig. 2 is a table showing an example of the basic specifications used by the computer-generated natural language dialog system shown in Fig. 1. Fig. 3 is a table showing an example of a list of keywords and business items of a business used by a computer-generated natural language dialogue system shown in Fig. 丨. FIG. 4 is a detailed diagram showing a chat mode dialogue device on the natural language dialogue system generated by the computer in FIG. FIG. 5 is a detailed diagram showing a general mode dialogue device on the natural language dialogue system generated by the computer in FIG. FIG. 6 is a detailed diagram showing a business mode dialogue device on the natural language dialogue system generated by the computer in FIG. Fig. 7 is a block diagram showing an embodiment of a natural language dialogue system generated by a computer according to a second aspect of the present invention. Fig. 8 is a detailed diagram of a rhetorical supplementary device on the computer-generated natural language dialogue system of Fig. 7. Fig. 9 is a detailed diagram showing an input sentence processing device on a natural language dialogue system produced by a computer in Fig. 7. Fig. 10 is a detailed diagram showing a response device on the natural language dialogue system produced by the computer in Fig. 7. [Comparison of component numbers] 1101 ... Input device 103 ... Switching device 102 ... Analysis device just ... Chat mode dialogue device This paper standard applies to China National Standard (CNS) A4 specification (2) 0 × 297 male %) ---------------------- #…: (Please read the following: / i * Matters before filling out this page) Order _ -20-, 18528966 A7 B7 V. Description of the invention 105 ... General mode dialogue device 106 ... Business mode dialogue device 107, 416 ... Output device 108 ... Questioning device 109 ... Questioning device 111 ... Mode judging device 112 ... Single word decomposition-action analysis device 113 ... Word decomposition and noun extraction device 114 ... Input sentence determination device π5 ... Case list confirmation device 116 ... Question supplement device 117 ... Input sentence processing device Η 8 ... Response device 211 ... Insufficient temporarily Holding device 212 ... buffer 213 ... supplementary device 311 ... register processing device 312 ... retrieval processing device 313 ... confirmation processing device 314 ... inquiry processing device 315 ... action execution processing device 3 16 ... knowledge database 401 · 402 · 403 · 404 · 411 · 412 · 413 · 414 · 415 · 501 · 502 503, 504, 505, 506, 506, 507, 508, 601, 602, 603, 604, 605, and 601. 602. 603. 604. 605. 605. Rule selection device. Rule library response generation device. Timer echo creation device response creation device. YES / NO response device. Inquiry creation device. Report creation device. Sentence formation information generating device Verb list database Interrogative sentence discrimination device Retrieval device General knowledge database Knowledge generation device Acoustic addition generation device Answer generation device Business mode monitoring device Mode migration device Business specific device Item monitoring device search device collection device 606 ··· The order of the grid list is not the same as the device. Please read the notes on the back. (Ran Yi writes the clothes page)-Binding-Binding:: The size of the thread paper is applicable to the Chinese National Standard (CNS) Α4 specification (210X297 public love) 21 528966

-* ftj / -j A7 B7 of the day-to-day mention V. Description of the invention (19) 607 ... Search condition buffer 610 ... Grid list extraction device 608 ... Search / response sentence generation device 611 ... Business knowledge database 609 ... Grid list buffer The paper size of this device applies to the Chinese National Standard (CNS) A4 (210X297 mm) (Please read the notes on the back before filling this page) 22

Claims (1)

528966 Foot A8 B8 C8 D8, patent application scope 1 · A natural language dialogue system generated by a computer, the computer has at least an input device capable of inputting information by a user, and the system includes a dialogue mode selection device. 1. You can choose one of at least two dialogue modes with different properties; the analysis device can analyze the input sentence as a morphological element and list the list as the data; and the tool changer can judge the analysis As a result, the aforementioned dialogue mode is switched. 2. If the computer-generated natural language dialogue system in item 1 of the patent application, the first 5 Hai dialogue mode includes at least two modes selected from the following modes: leisure < mode, this dialogue mode is based on prior The rule base is set to output the response without obtaining the data. The “drag-and-drop”, remote dialogue mode is to determine the verb of the input sentence and refer to a dictionary prepared in advance to obtain the verbal case information. Qualified information, and if there is no suitable information format, ask the user to use "2 rounds to ask the inadequate interrogative" to ask the user to do not; Mode, this dialogue mode refers to the items that are set in advance according to the needs of the management (hereinafter referred to as "business project industry 2", and obtains information that matches the business project from the input sentence. If there are unfilled = items, It asks the user to ask questions about the non-target questions and asks the user to input enough information to obtain the corresponding unfilled information. f Please read the precautions on the back before filling out this page} 23 528966 VI. Those who apply for business scope of patent application. 3. For example, the natural language pair generated by the computer in the scope of patent application No. 2 ′ where the business model is further divided into business items ^ business model. complex 4. If the natural language dialogue system generated by the computer in the scope of patent application No. 3 'is performed in a different order, the different order processing is based on the word data listed in the analysis of user input sentences and Store the poor data base of the project to which the data belongs to determine the business items that the previously listed data should be stored. 5. For example, the natural language dialogue system generated by the computer households in the scope of patent application No. 2 is to link the database related to the aforementioned business to obtain the outline of the database as a business project. 6. If the natural language dialogue system generated by the computer in the scope of patent application No. 2 is provided with a regression function, the regression function can be in the dialogue of the aforementioned business model, even when the business items have not been filled yet. When other modes are activated, the aforementioned unfilled business items are also memorized and inquiries are required. 7. A natural language dialogue system generated by a computer, the computer has at least an input device capable of inputting information by a user, and the system includes at least a business mode dialogue device, and includes: an information device, which refers to a video The system manager needs the business items that are set in advance to obtain information from the input sentence that matches the business items. The output question device is used in the case of unfilled items, that is, this paper standard applies Chinese national standards ( ⑽) A4 size (21 × 297 mm) heart ^ 66 The user outputs a question asking the user about the insufficient item; and The device for obtaining data is a person who obtains the data corresponding to the unfilled business item due to the 8 requirements for the user to enter insufficient information. . For example, the natural language dialogue system produced by the computer in the seventh item of the patent scope of Shenyan, where the business model is further divided into multiple business models with different business items. 9. If the natural language dialogue system generated by the computer of the patent application No. 8 is processed in a different order, the different order processing refers to the word data listed in the analysis of the user input sentence and stores the data The database of the project to determine the business items that should contain the data listed above. 10. The natural language dialogue system generated by the computer as claimed in item 7 of Patent Application No. 11 is to link a database related to the aforementioned business to obtain the outline of the database as a business project. U. If the natural language dialogue system generated by the computer of the 7th scope of the patent application has a regression function, the regression function can be in the dialogue of the aforementioned business model, even when the business project has not been filled yet. When other modes are started, the aforementioned unfilled business items are also memorized and inquiries are made as needed. 12 · A natural language dialogue system generated by a computer, the computer having at least an input device capable of inputting information by a user, and the system including at least: a business induction device, which can meet a predetermined time and If at least one of the pre-set times of the dialog has been talked with, the business inquiry is not performed, and the inquiry set in advance is performed. The size of this paper is translated into Chinese Standards (CNS) M specifications (QX297) (please read the precautions on the back before filling this page) 25 13. A natural language dialogue method between a computer and a user, the computer having at least an input device capable of inputting information by the user, and the method including a dialogue mode selection step, which can be performed by at least two dialogue modes with different properties Choose one of them; the analysis step is to analyze the input sentence as a morphological element and list the single word as the data; and the switching step is to determine the result of the analysis to switch the active mode. 14. The natural language dialogue method between the computer and the user according to item 13 of the patent application scope, wherein the dialogue mode includes at least two modes selected by the following modes: Chat mode, the dialogue mode is only in accordance with the rules set in advance Library to output responses without obtaining information; Normal mode, the dialogue mode is to determine the verb of the input sentence and to refer to a dictionary prepared in advance to obtain the verbal case information, and to extract the data suitable for the case from the input sentence. Output a question asking the inadequacy to ask the user to enter inadequate data to obtain data that matches the grid information with the project; and a business model, which is a dialog mode that refers to items set in advance based on the business needs of the system manager (using (Referred to as "business items"), and then obtain information that matches the business item from the input sentence. If there are unfilled items, a question sentence asking the user for the insufficient item is output to the user to ask the user for insufficient information. The loser corresponds to the information on the business items that are not covered by the paper standards that apply the Chinese National Standard (CNS) A4 specifications (210X297 public love). 15. If the natural language dialogue between the computer and the user in item 14 of the scope of patent application, the business model is divided into multiple business models with different business items. 16. The natural language dialogue method between the computer and the user, such as the 15th in the scope of the patent application, which includes different processing steps in order, referring to the analysis of the word data listed in the user's turn: and storing the The data item belongs to the poor material library to determine the business items that should be included in the f materials listed above.17. If the natural language dialogue method between the computer and the user in the application for the scope of patent application No. 14 includes the steps of obtaining the outline, it is a link The shellfish database with the aforementioned business I 'to obtain the outline of the database as a business item 18. If you apply for the money of the 14th item and the nature of the user; the dialogue method' It also includes a regression step, In the dialogue of the aforementioned business model, 'even when the business model has not yet been filled and other models are activated', the aforementioned unfilled business project is memorized and the inadequate items are asked if necessary. 19. · A natural language dialogue method between a computer and a user. The computer has at least an input device capable of inputting information by the user. The method includes at least a business mode dialogue step, and includes: an information obtaining step, Refer to the business items that are set in advance according to the business needs of the system manager to obtain information that matches the business items from the input sentence; 528966, the steps of applying for a patent scope and outputting interrogative sentences are used when there are unfilled items. The person who outputs the question asking the inadequate item; and the step of obtaining data, which requires the user to input insufficient information to obtain the data corresponding to the unfilled business item. 2 0. If the method of natural language dialogue between computer and user in item 19 of the scope of patent application, the business mode is further divided into a plurality of business modes in the business project phase m. 〃 Λ 21. If the method of natural language dialogue between computer and user in item 19 of the scope of patent application, it also includes different order processing, referring to the analysis of the word data listed in the user wheel: and storing the data. Project poor materials library to determine the business items that should be included in the information listed above. 22 · If the natural language pair between the computer and the user in item 19 of the patent application is the method 'It further includes the step of obtaining the outline', which is to link with the aforementioned business-related database 'to obtain the outline of the database as a business item η If you apply for the money of item 19 and talk with the natural language of the person, it also includes a regression step 'can be in the above business model pair even if the business project has not yet been filled and other models 2' also Remember the aforesaid unfilled business items and ask those who are inadequate if necessary. A natural-language dialogue method between a computer and a user. The computer is at least an input device capable of inputting information by the user. The method is a business induction step. At least one of the preset number of times-the conditional period has not been entered, and when the patent-scope business dialogue has been declared, a preset inquiry is performed. 25 · A computer-readable recording medium, which records the executable language of the 13th item to the 24th item of the brain and the user's natural language: words method program. 26 ·-A natural language dialogue system produced by a computer, which includes: the state of the mode, the system of the system, and the state of the dialogue to switch the input mode; a unit for analyzing the input sentence; The result of the analysis of the aforementioned morphological elements is a sentence analysis and a list of words (hereinafter referred to as "sentence formation performance data") with a label indicating a case on the sentence is formed; an anti-door supplementary device is an input for When the answer sentence of the question sentence output by the system is judged, from the result of the analysis of the above-mentioned morphological elements, the word with the word as a noun is listed and extracted as the answerer; the input sentence judging device can judge the input sentence from the previous sentence. Sentence formation performance data is stored in the database as knowledge, registration processing, retrieval processing to retrieve the knowledge that has been stored in the aforementioned database, urged users to enter inadequate round-in sentence constructions, and question processing to make incomplete启动 The function to start the function execution processing, etc. select at least one input sentence processor; the input sentence processing device is based on the input sentence judgment An input sentence processor; and a response device ' is an output sentence generated and outputted by a result of the input sentence processing device. This paper size applies the Chinese National Standard (CNS) M specification (21〇 > (297 Gongchu) 29 528966 Patent Application Park 27. For example, the natural language pair system generated by a computer such as the 26th scope of the patent application, where The input mode is composed of at least two modes: a normal mode and a response mode for inputting a response sentence to a question sentence output by the system. 28. For example, a natural language dialogue system generated by a computer according to item 26 of the scope of patent application, The input sentence is at least one selected by a text sentence inputted by a keyboard and an article of the culture recognized by the sound recognition device. 29. For example, a natural language dialogue system generated by a computer, such as the scope of application for patent No. 26, where: The status of the dialogue is judged by whether the system has just outputted question sentences to the object of the dialogue. 30 · —A natural language dialogue method between a computer and a user, the computer has at least an input device capable of inputting information by the user, The method includes a switching step, which is to judge the status of the dialogue to switch the mode of accepting input; After the input sentence is parsed by the pattern, it is reconstituted as a list structure composed of words with analysis result tags ("information data") and understand the input sentence; the judgment step is to analyze the aforementioned knowledge data and Judgment is selected by the knowledge-to-knowledge confirmation, knowledge retrieval, and the dependence of pre-set functions and actions; the execution step 'is to perform the operator corresponding to the aforementioned judgment result; and the step t is to generate the corresponding correspondence to the aforementioned After the answer sentence for the execution of the job, turn out and answer. The paper size applies to the national standard of China (210X29 ^ jy 30 ^ > 28966 无. No owed.,% Correction, patent application scope 2Γ >. A 30-item natural language dialogue method between a computer and a user, wherein the input mode is composed of at least two modes: a normal mode and a response mode when there is an input answer sentence for a question sentence rotated by the system. Method of natural language redemption of computer and user in item 3 () of the patent scope 'where the input sentence is at least input from a keyboard One of the articles selected by the text and sound recognition device. 33. If _ please ask the computer and the user's natural: language method in item 3G of the patent, where the status of the dialogue is based on the system just now. The subject of the dialogue judges whether or not the question is output. 34. For example, the natural language dialogue method between the computer and the user in the scope of patent application No. 30, wherein the mark refers to a dictionary prepared at least in advance and the input sentence is analyzed as a sentence structure. The result is one of the selected ones. It is a computer-readable recording medium that records a program that implements the natural language dialogue method between a computer and a user in the scope of the patent claims 30 to 34. Order This paper size applies to China National Standard (CNS) A4 (210X297 public love) 31