TW301835B - The telephone marketing system - Google Patents

The telephone marketing system Download PDF

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Publication number
TW301835B
TW301835B TW84113668A TW84113668A TW301835B TW 301835 B TW301835 B TW 301835B TW 84113668 A TW84113668 A TW 84113668A TW 84113668 A TW84113668 A TW 84113668A TW 301835 B TW301835 B TW 301835B
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Taiwan
Prior art keywords
telephone
mentioned
patent application
announcement
application scope
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TW84113668A
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Chinese (zh)
Inventor
R Gregorek Mark
C Dillow Jeffrey
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Quantum Systems Inc
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Priority to TW84113668A priority Critical patent/TW301835B/en
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Publication of TW301835B publication Critical patent/TW301835B/en

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Abstract

A telephone marketing system, by amending the current calling software of telephone net and pre-recording the hearable wire proceeding signal to select to amend the telephone net. The marketing system is composed of:A device for dialing phone call from 1st telephone; A device for transfering the phone call to specified receiver on 2nd telephone with specified wire status; A device for judging the 2nd telephone occupied or not; A device for broadcasting at least one announcement in preserved time during the hearable wire proceeding signal is emitted.

Description

A7 A7 五 . 經濟部中央橾準局貝工消费合作杜印製 發明説明( ^發明係有關一種電話行銷系統,更明 電話行銷系統,藉著以預先錄製的宣告取代電2 ,生的可聽見線路進行信號的至少一部分,== ==撥叫處理軟體的-部分, 當受話人的電話線路未佔線時, 會為,舌工=正在使用電話’大部分的傳統電話網路 感到出線信號。很多的發話人聽到佔線信號會 i路仕T ’因為用來表示佔線的聲音,通常都是惱人的。 時占線期間發話人留在線上試圖重新撥叫受話人用去的 =客-般皆屬浪費掉的時間,而且佔用了電話設備,卻 =產生效益。如能建設性地佔用發話人苦守電話線路的 了=,而不會因為要求發話人聽佔線信號惹惱發話人, 疋有利的舉措。 同樣地,當受話人的電話線路並未佔線,發話人為了 '候笑話人接聽而留在線上的時間,可視為時間.與金錢的 雙重浪:費。 如能以預先錄製能夠提供發話人有用資訊的宣告取代傳 ^電話網路發出的響鈴信號與佔線信號,將是符合吾人利 盈的。當受話人接聽電話,宣告將會停止發出,電話將會 按〜般的方式接線。另外,如果發話人放棄撥叫,宣告亦 會停止發出。 本紙ίΜ观财家料(⑽)A4· U1G X297公釐) f請先閲讀背面之注意事¾再填寫本頁} -訂 ^01835 五、發明説明(2 ) Λ7 B7 經濟部中央樣率局員工消費合作社印¾ $本^明乃針對-種電每行銷系統設計,此種電話行銷 3鄕則或-則以上的預先錄製宣告’取代佔線信 兒話行銷系統,會告泝發話人線 ^佔線或未佔線,如果㈣佔線,則會在預定的時間内自 ▲地重新撥叫’、以便完成棰叫。如果線路未佔線,會為發 活人發出一則或一則以上的宣告,宣告會繼續發出直至受 ,人接聽電,為止。受話人接聽後,宣告即會停止而完成 ,叫。如果受話人的線路佔線,在預定的時間内會發出一 乐列預先錄製的宣告。宣告的主題,可以有所不同。受話 人的線路經判別為未佔線時,即受話人並未在使用電話, 發話人會被自動地接線到受話人,宣告將會停止。 一,單地說,本發明係有關一種行銷系統,此種行銷系 、巧著預綠製的宣告取代電話網路發出的可聽見線路進 行信號的至少-部分,以及藉著修改目前電話網路撥 ,軟,的-部分’而選擇性地修改目前的電話網路。此種 行,;Τ'統包含了發話人在第一具電話撥出電話的裝置、將 撥活接至在有著特定狀態的第二具電話的指定受話人的裝 置、判別第二具電話佔線或未佔線狀態的裝置、·以及在應 該杳出可聽見線路進行信號的期間内在預定的時間内為發 話人發出至少一則宣告的裝置。 參照附圖’更可了解前面介紹的發明概述以及稍後介 紹的詳細之說明。 圖1方塊圖,圖示出依照本發明製作的電話系統; 本紙浪U適用中國國家榡準(CNS )从胁(2iqx297公董〉 (請先閲讀背面之注意事項再填寫本頁) 訂 線 爾835 A7 B7 五、發明説明(3 ) 圖2方塊圖’圖示出設在圖 器; 電話行銷系統内的信息發生 經濟部中央標準局員工消费合作社印製 二1電話行齡統撥叫處理程序以及 電活行",’、、、’,、電話網物叫處雌序的流程圖。 各=的相同數字,代表著相同的構件。圖i方塊 圖示依製作的電話行銷系制。藉著電話行銷系 f上利用傳統式的電話12,例如但並不限於已 為電居\口的撥盤式或按鍵式電話,在第一個位置處撥 出電話。電話12也可以接到視訊顯示終端機(圖未示出) 傳送影像^號,例如電腦終端機。精於此種卫藝的人士應 明/白話行銷系統1()並不限用在傳統式的電^系統,電 話行銷;r、統10可以配合任何現有的通信系統使用。 業内知道在發話人從電話12拿起話筒⑽,即斑第 -地方,局15構網,第_地方總局15—般皆與當地的電話 公司連線。第一地方總局15會將撥號音傳回給具 I2。發話人㈣的或是以其他方錢_電話靡電話號 碼,會以-系列的信號傳送到地方總局15,設於地方總局 15内的電腦化交換系統18即會制此_系列的信號。交換 π統15將根據傳送來的信號,判別撥叫的目的地。交換系 統18利用電話網路19將發話人的撥叫,傳 且 電話20的指定受話人。指定受話人是根據發;人在第:;具 電話12輸人的電話號碼來認定。在較佳實施例裡的電話網 路19是-個當地的交換網路,但是,電話網路腕可以是 (請先閲讀背面之注意事項再填寫本頁) 訂 301835 經濟部中央標準局貝工消费合作杜印策 A7 B7 五、發明説明(4 ) . 也可以是中央交換網路或是長途網路。同_個交換系統為 發話人一齊服務,亦是可能的。 發話人的撥叫,會被設在第二地方總局21内的第二電 腦化交換系統22收到,第二電腦化交換系統22會判別第 二具電話20是處於佔線或未佔線的狀態。附設的網路信號 系統23 ’也可判別受話人是佔線或未佔線的狀態。精於此 種工藝的人士,已然知道交換系統或附設的網路信號系統 判別受話人為佔線或未佔線狀態所使用的程序,在此不予 贅述。 交換系統18接到一個可聽見音發生器或是可聽見信號 發生器14。如果受話人的電話線路是未佔線狀態,即受話 人未在使用電話20,可聽見音發生器或是可聽見信號發生 器14會據以發出響鈴信號;而如果受話人的電話線路處於 佔線狀態,即受話人正在使用電話20,可聽見音發生器或 是可聽見信號發生器14會據以發出佔線信號。稍後將再作 說明,交換系統22或是附設的網路信號系統23會判別受 話人電話20的所處狀態,-並會指令可聽見信號發生器24 或是通知交換系統18指令可聽見信號發生器14送出正確 的信號’即響鈐信號或是佔線信號。可聽見信號發生器14 是電話工藝的一種已知發生器,故不再贅述。第二交換系 統22接至一個傳統式的第二可聽見信號發生器24。視電 話網路的配置情形而定,可聽見信號發生器丨4或24可將 正確的信號傳送給電話12。 本紙張尺度適用中國國家榡準(CNS〉A4規格(210X297公釐) ih-——^!—μ---L——-訂-----卜線------ (請先閱讀背面之注意事項再填寫本頁) - .A7 A7 V. The Ministry of Economic Affairs Central Bureau of Customs and Excise's Consumer Product Cooperation Du Du printed an invention description (^ The invention is related to a telephone marketing system, which clarifies the telephone marketing system, by replacing the electricity with pre-recorded announcements 2, it is audible. At least a part of the line's signal, == == part of the call processing software, when the recipient's telephone line is not busy, it will be, tongue worker = is using the phone 'most of the traditional telephone network feel the outgoing signal . Many callers will hear the busy signal because it will be used to indicate the busy voice, which is usually annoying. When the busy caller stays on the line and tries to redial the callee = guest-like It ’s a waste of time, and it occupies telephone equipment, but it produces benefits. If you can constructively occupy the caller and pay attention to the phone line, it will not annoy the caller because the caller is required to listen to the busy signal. In the same way, when the telephone line of the recipient is not busy, the time that the talker stays online in order to 'wait for the joke person to answer the call can be regarded as a double wave of time and money: fees. The pre-recorded announcement that can provide useful information for the caller can be replaced by the ringing signal and busy signal from the telephone network, which will be in line with our interests. When the callee answers the call, the announcement will stop being issued and the call will be Wiring is done in the same way as usual. In addition, if the caller gives up the call, the announcement will stop sending out. This paper will be sent to you (⑽) A4 · U1G X297mm) f Please read the precautions on the back first and then fill in this Page} -Order ^ 01835 V. Description of invention (2) Λ7 B7 Printed by the Employee Consumer Cooperative of the Central Sample Bureau of the Ministry of Economic Affairs ¾ $ This ^ is clearly designed for a marketing system for each type of electricity. The above pre-recorded announcement 'replace the busy letter call marketing system, will tell the caller line ^ busy or not busy, if (iv) busy, it will be redialed within ▲ within a predetermined time' to complete the call. If the line is not busy, one or more announcements will be issued for the living person, and the announcement will continue to be issued until the recipient receives the call. After the recipient answers, the announcement will stop and be completed, called. If the callee's line is busy, a pre-recorded announcement will be sent out within a predetermined time. The declared theme can be different. When the line of the callee is judged as not busy, that is, the callee is not using the phone, the caller will be automatically connected to the callee, and the announcement will be stopped. One, simply speaking, the present invention relates to a marketing system in which such a marketing system, a pre-green announcement coincidentally replaces at least part of the audible line progress signal sent by the telephone network, and by modifying the current telephone network Dial, soft, part-selectively modify the current telephone network. This line includes the device where the caller dials out the call on the first phone, the device that connects the dial to the designated callee on the second phone with a specific status, and determines that the second phone is busy Or a device that is not busy, and a device that issues at least one announcement for the caller within a predetermined period of time during which an audible line signal should be heard. Refer to the attached drawings for a more detailed description of the invention outlined above and detailed description later. Fig. 1 is a block diagram showing a telephone system made in accordance with the present invention; this paper wave U is applicable to China National Standard (CNS) Congxian (2iqx297 company director) (please read the precautions on the back before filling in this page) 835 A7 B7 V. Description of the invention (3) Figure 2 Block diagram 'illustrated in the graph device; information generated in the telephone marketing system printed by the Ministry of Economic Affairs Central Standards Bureau employee consumer cooperative printed 21 telephone age unified dialing process And the flow chart of "telephone", ",,,", and the telephone network is called a female order. The same number of each = represents the same component. The block diagram in Figure i is based on the telephone marketing system produced. By using the traditional telephone 12 on the telephone marketing system f, such as, but not limited to, a dial-type or push-button telephone that has been used for electronic housing, the call is placed at the first position. The telephone 12 can also be received Video display terminal (not shown in the figure) transmits the image ^ number, such as a computer terminal. Those who are skilled in this type of art should understand that the vernacular marketing system 1 () is not limited to the traditional electronic ^ system, telephone Marketing; r, system 10 can cooperate with any existing It is known in the industry that when the caller picks up the microphone from the phone 12, that is, the Bandi-local, bureau 15 constructs the network, and the _ local bureau 15 generally connects with the local telephone company. The first local bureau 15 The dial tone will be sent back to I2. The caller's or other party's money_telephone number, will be sent to the local central office 15 with a series of signals, the computerized switching system 18 located in the local central office 15 This _ series of signals will be made. The exchange system 15 will determine the destination of the call based on the transmitted signal. The switching system 18 uses the telephone network 19 to transfer the caller's call to the designated recipient of the phone 20 The designation of the recipient is based on the sender; the person is identified by: the telephone number entered by the telephone 12. The telephone network 19 in the preferred embodiment is a local exchange network, but the telephone network wrist It can be (please read the precautions on the back before filling in this page) Order 301835 Ministry of Economic Affairs Central Standards Bureau Beigong Consumer Cooperation Du Yince A7 B7 V. Description of invention (4). It can also be a central switching network or a long-distance network Road. The same _ exchange system is used to speak The same service is also possible. The caller's call will be received by the second computerized switching system 22 located in the second regional headquarters 21, and the second computerized switching system 22 will determine whether the second telephone 20 is It is busy or not busy. The attached network signal system 23 'can also determine whether the callee is busy or not busy. Those who are skilled in this process already know the switching system or the attached network signal system to identify the recipient The procedures used by the busy or unused state are not repeated here. The switching system 18 receives an audible tone generator or audible signal generator 14. If the callee's telephone line is not busy, the call is received If the person is not using the phone 20, the audible tone generator or the audible signal generator 14 will issue a ringing signal accordingly; and if the recipient's telephone line is busy, the recipient is using the telephone 20 and the audible tone The generator or audible signal generator 14 will issue a busy signal accordingly. As will be explained later, the switching system 22 or the attached network signal system 23 will determine the state of the recipient's telephone 20, and will instruct the audible signal generator 24 or notify the switching system 18 of the command audible signal The generator 14 sends the correct signal, namely the ring signal or the busy signal. The audible signal generator 14 is a known generator of telephone technology, so it will not be described in detail. The second switching system 22 is connected to a conventional second audible signal generator 24. Depending on the configuration of the telephone network, the audible signal generator 4 or 24 can transmit the correct signal to the telephone 12. This paper scale is applicable to China National Standard (CNS> A4 specification (210X297mm) ih ----- ^! — Μ --- L ----- order ----- bu line ------ (please first Read the notes on the back and fill out this page)-.

----i----- 裳! Ψ 一 (請先閱讀背面之注意事項再填寫本頁) 信息發生器16亦接至交換系統18,可以補強或是取代 ΠΓ 見號發生為14發出的信號。稍後將再說明,交換系 統18或是附設的網路信號系統23,會判別可聽見信號發^ 恭14或是仏息發生器16是否被指令工作。為便於說明,將 假5又可聽見h號發生為14與信號發生器μ提供信號或宣告 給電話。就像是第一可聽見信號發生器,第二可聽見信 息發生器24如同信息發生器16接至第二交換系統22信息發 生态26與弟一 #息發生态16雷同。信息發生器16與26可相 互替代地設在附設的信號系統的一個服務節點處。 電話網路的撥叫處理軟體内插入一個軟體子程序,即 可宣告工作。 經濟部中央標隼局負工消费合作社印装 電話工藝已經知道將軟體放進電話網路撥叫處理系統 的各種方法’故不再贅述。這個子程序會導致撥叫處理程 序被修改,並允許信息發生器16成為撥叫完成順序的一個 部分。交換系統22或附設的網路信號系統23會先判別電話 20是處於佔線或未佔線狀態。若處於佔線狀態,交換系統 22或附設的網路信號系統23會暫停一預定時間的撥叫處理 。同時,交換系統22或附設的網路信號系統23會對信息發 出器16發出信號,指令開始宣告。在預定的時間過後,交 換系統22或附設的網路信號系統23會再次查明電話2 〇是處 於佔線或未佔線狀態,然後將查明的狀態通知信息發生器 16。軟體子程序依設計,可作佔線或未佔線狀態的定期檢 查以及與信息發生器16的雙向溝通。 本紙浪尺度適用中國國家標準(CNS ) A4規格(210X297公釐) 301835 A7 B7 五、發明説明( 如果第一具電洁20處於未佔線狀態,即受話人未在使 用此具電話,第二交換系統22或附設的網路信號系統23即 可據以促使可聽見信號發生器14發出傳統的響鈴信號,或 是促使信息發生器16對發話人發出預定時間的預先^製宣 告。信息發生器16亦能取代可聽見信號發生器14,發出^ 統的響鈴信號。無論是何種情形,發出的信息或響鈴信號 乃疋向舍活人4曰出苐一具電話20目前並未在使用。如果 第一具電話20在佔線狀態,即有人正在使用電話2〇,第二 交換系統22或是附設的網路信號系統23,可以促使可聽見 信號發生器14發出佔線信號,或是促使信息發生器16按一 定的時間間隔,對發話人發出預定時間的一系列預先錄製 的旦告’同時疋期查明受話人是否仍在使用第二具電話2〇 。#息發生器16亦能取代可聽見信號發生器14,發出傳統 的佔線信號。發出的信息或佔線信號,乃對在第一具電話 12的發話人指出受話人佔線中,而如果發出信息,乃表示 系統將在預定的時間之内,自動地再次嘗試與第二具電話 ^0接線。再次嘗式與第二具電話2〇接線的可能時間間隔是 每隔15秒,但是,精於電話工藝的人士應明白,可以採用 任何其他合適的時間間隔,這包括了可作變化的時間間隔 經濟部中夬揉隼局貝工消资合作社印装 在較佳實施例裡,行銷系統1〇會選出對發話人發出的 宣告種類。行銷系統10亦可以根據一些因素,例如但不限 於時間、星期、月份或是發話人的地區代碼及/或電話交 換網路’決定某一種的宣告何時發生。在發話人撥電話給 第二具電話20後,信息發生器16可以利用自動號碼識別系 本紙朵尺度適用中囷 * 公 7 5 11^Γ--*--— 批衣----r--L1T-----------1! ▲ * · ^ (請先閲讀背面之注意事項再填寫本頁)a』 經濟部中央樣準局負工消費合作社印製 、發明説明(7) ^統或是電話工藝知道的等同系統,來削發話人的地區 代碼與電話號碼。 如果彳5息發生器準備根據發話人的地區代碼與電話號 ^決定發出那些宣告,信息發生H16可以讀取電話網路提 :的發4人電,讀碼,並且藉著作電話號碼與信息發生器 6記憶體(圖未示_檢查表提供的位置的配對,而定出 二舌士的地理位置。信息發生器16會找出為該地區代碼與 制所^定f宣告’並在預定的時間内’發出預先錄 ^L心,直至夂話人接聽電話2〇,或是發話人放棄撥叫 1息發生器16亦可根據時間、星期、月份或是任何其 日士於日了間内谷,發出特定的信息。設於信息發生器16内的 ίΓ) ’會監控著年、月、時。當發話人撥電 値:第具電話而且信息發生器16獲得信號指令開始信息 旅時鐘提供的資料會由信息發生器16讀取,且與信A X,16㊉憶體内的資料作比較,藉以決定發出那些传自---- i ----- skirt! Ψ 一 (Please read the precautions on the back before filling in this page) The information generator 16 is also connected to the switching system 18, which can reinforce or replace the signal generated by the ΠΓ view number 14. As will be explained later, the switching system 18 or the attached network signal system 23 will determine whether the audible signal 14 or the information generator 16 is instructed to work. For the sake of explanation, the false 5 and audible h number is generated as 14 and the signal generator μ provides a signal or announces to the phone. Like the first audible signal generator, the second audible information generator 24 is the same as the information generator 16 connected to the second exchange system 22 information transmission ecology 26 and the first information generation state 16. The information generators 16 and 26 may be alternately provided at a service node of the attached signal system. A software subroutine is inserted into the call processing software of the telephone network to announce the work. Printed and printed by the Central Standard Falcon Bureau of the Ministry of Economic Affairs, Consumer Cooperative Phone Technology already knows various methods of putting software into the telephone network dialing processing system, so it will not be repeated here. This subroutine will cause the dialing process to be modified and allow the message generator 16 to be part of the dialing completion sequence. The switching system 22 or the attached network signal system 23 will first determine whether the telephone 20 is busy or not busy. If it is busy, the switching system 22 or the attached network signal system 23 will suspend the call processing for a predetermined time. At the same time, the switching system 22 or the attached network signal system 23 will send a signal to the information transmitter 16, and the command will start to be announced. After the predetermined time has passed, the switching system 22 or the attached network signal system 23 will again find out whether the telephone 20 is busy or not busy, and then notify the information generator 16 of the detected state. The software subroutine is designed to perform regular inspection of the busy or unused status and two-way communication with the information generator 16. This paper wave scale is applicable to the Chinese National Standard (CNS) A4 specification (210X297 mm) 301835 A7 B7 V. Description of the invention (If the first Dianjie 20 is not busy, the callee is not using the phone, the second exchange The system 22 or the attached network signal system 23 can be used to cause the audible signal generator 14 to emit a traditional ring signal, or the information generator 16 to issue a predetermined announcement to the caller at a predetermined time. 16 can also replace the audible signal generator 14 to send a conventional ring signal. No matter what the situation, the information or ring signal is sent to the living person 4 out of a phone 20 is not currently on Use. If the first phone 20 is busy, that is, someone is using the phone 20, the second switching system 22 or the attached network signal system 23 can cause the audible signal generator 14 to send a busy signal, or The information generator 16 sends a series of pre-recorded announcements to the caller at a predetermined time interval while checking whether the callee is still using the second phone 2 at the same time . # 息 Generator 16 can also replace the audible signal generator 14 to send a traditional busy signal. The sent message or busy signal is to the caller of the first telephone 12 that the callee is busy, and if the message is sent , It means that the system will automatically try to connect with the second telephone ^ 0 again within the predetermined time. The possible time interval for the second attempt to connect with the second telephone 20 is every 15 seconds, but it is good at Those skilled in telephone technology should understand that any other suitable time interval can be used. This includes the time interval that can be changed. The Ministry of Economic Affairs, Ministry of Economic Affairs, Falconry Bureau, Consumer Finance and Economic Cooperation Cooperative Printed in the preferred embodiment, marketing system 10. The type of announcement issued to the caller will be selected. The marketing system 10 may also determine when a certain announcement occurs based on factors such as, but not limited to, time, week, month, or the caller ’s area code and / or telephone exchange network After the caller dials the second phone 20, the information generator 16 can use the automatic number recognition system to apply the standard paper size * Gong 7 5 11 ^ Γ-* --- Approved clothing ---- r--L1T ----------- 1! ▲ * · ^ (Please read the precautions on the back before filling out this page) a ' Printed by the consumer cooperative, description of the invention (7) ^ The system or the equivalent system known by the telephone technology, to cut the area code and phone number of the caller. After issuing those announcements, H16 can read the telephone network, send 4 people, read the code, and borrow the phone number of the work to match the memory of the message generator 6 (not shown in the figure _ checklist provided, and Determine the geographic location of the two tongues. The information generator 16 will find out the declaration for the area code and institution, and issue a pre-recorded message within a predetermined time, until the caller answers the phone 2 Or, the caller may give up calling the interest-bearing generator 16 or send out a specific message according to the time, day, month, or any other day or day. ΓΓ) installed in the information generator 16 will monitor the year, month, and hour. When the caller dials the value: the first phone and the information generator 16 obtains a signal to start the information travel clock. The information provided by the information clock will be read by the information generator 16 and compared with the information in the body of the letter AX, 16㊉ memory, to determine Issued from

受ί::ίϊ16會在預定的時間内取出指定的信.息,K ΙόΜπΜ⑤電話20,或是發話人放棄撥叫。在信息發生哭 16的控制之下,可以提供實況的宣告。 膏;^t看圖2 ’圖2方塊圖示出了信息發生器16較佳 =彳的内部組件。每個信息發生器16皆有一個 作儲存的宣告的處理,並透過電話網路= 、又σ舌人。在較佳實施例裡,微處理器1〇〇是一個 本紙献逋用中國國 210x297公釐) Γ—卜l·----—、裝----:——.訂------,.線 (請先閲讀背面之注意事項再填寫本頁} 經濟部中央樣準局負工消费合作社印製 五、發明説明(8 腿相容的個甘人電腦。雖然如此,精於此種工蓺的人士應 該明白,任何其他種類的電腦或微處理器 ^ : 發生器16使用。儲存裝置1〇2接 白』拾配1口心 其冲六狀罢田,、,处^ 〇2接至被處理器1〇〇作為大容 ϊ儲存衣置,Μ儲存所有預先錄製 有 資料以及信息發生器與相關虛輝用沾㈣:戶斤有有關的 一佃邡#池4關處用的控制軟體。儲存裝置 10-取好X #1更磁碟或是一個光學儲’存 不限於CD ROM、CD_I或光碟。 ” n ,與預先錄製的宣告有關的資料,會從儲存裝置1〇2傳 送到設在微處理器100内的記憶體(圖未示出),促成宣 告的處理。預先錄製的宣告將_直儲存至裝置iq2内,^ 至微處理1將其取㈣雜㈣人。錄佳實施例裡,信 息發生1§亦設有-個數位式聲頻轉換裝置或卡⑽斑/或 -個視頻卡(圖未示出)位式預先錄製的廣 告(這些廣告可以傳送給發話人),或者如果發話人的通 信糸統擁有視訊功能,則可從視頻卡傳送視像宣告。 時鐘(圖未示出)設在微處理器100用,監控著發出 宣告的時間。時間被錄存在微處理器100的儲存裝置102 。時鐘亦能夠記錄一通電話期間對發話人發出一則俨自、的 所需時間。 口〜 一當一則宣告或一系列的宣告準備對發話人發出時,電 活父換系統18或附設的網路信號系統23會透過一個通信界 面裝置104接至微處理器100,資料即可透過電話網^傳 迗到信息發生器,或從信息發生器傳出。在較佳實施例裡 本紙張尺度適用中國國家標準(CNS ) Α4規格(210Χ297公產) I —hL---:————^----訂------L.線 (請先閱讀背面之注意事項再填寫本頁)Accepted :: ίϊ16 will take out the specified information within the predetermined time, K ΙόΜπΜ⑤ phone 20, or the caller gives up calling. Under the control of information cries 16 can provide live announcements. Paste; ^ t look at Figure 2 'Figure 2 block diagram shows the internal components of the information generator 16 is preferably = 彳. Each message generator 16 has a process for storing announcements, and is also spoken through the telephone network. In the preferred embodiment, the microprocessor 100 is a piece of paper dedicated to China (210x297 mm) Γ— 卜 l · ———— , 装 ---- : ——. 定 ---- -,. Line (please read the precautions on the back before filling in this page) Printed by the Ministry of Economic Affairs, Central Bureau of Samples and Consumers Cooperative Co., Ltd. 5. Description of the invention (8-leg compatible personal computer. Although so, good at People of this type of work should understand that any other kind of computer or microprocessor ^: used by the generator 16. The storage device 102 is white and picks up one heart and six strokes, ^ ^ 2 Connected to the processor 100 as a large capacity storage device, Μ stores all pre-recorded data and information generators and related virtual light use dip: 戃 邃 有 有 一 佃 邡 # 池 4 关 处 用The control software of the storage device. The storage device 10-take a good X # 1 disk or an optical storage device is not limited to CD ROM, CD_I or CD-ROM. ”N, the data related to the pre-recorded announcement will be stored from the storage device 10. 2 Transferred to the memory (not shown) provided in the microprocessor 100 to facilitate the processing of the announcement. The pre-recorded announcement will be stored directly Go to the device iq2, ^ go to the microprocessing 1 to take it out. In the preferred embodiment, the information generation 1 § also has a digital audio conversion device or card ⑽ spot / or a video card (Figure (Not shown) pre-recorded advertisements (these advertisements can be sent to the caller), or if the caller ’s communication system has a video function, video announcements can be sent from the video card. Clock (not shown) Used in the microprocessor 100 to monitor the time when the announcement is issued. The time is recorded in the storage device 102 of the microprocessor 100. The clock can also record the time required to send an utterance to the caller during a call. 口 ~ 一When a announcement or a series of announcements are ready to be sent to the caller, the live parent switch system 18 or the attached network signal system 23 will be connected to the microprocessor 100 through a communication interface device 104, and the data can be accessed through the telephone network ^ Spread to or from the information generator. In the preferred embodiment, the paper size is applicable to the Chinese National Standard (CNS) Α4 specification (210Χ297 public product) I —hL ---: —————— ^- --- book ---- --L. Line (please read the notes on the back before filling this page)

經濟部中央標準局負工消费合作社印装 五、發明説明(9 ) 考此,界面是一個數位式的資料通信埠(DDCP)。一旦德 100枚到電5舌父換系統18或人^33 (附設的網路n k/r、統)23傳送來的信號,宣告即從儲存裝置丨〇2取回。 mi儲存的宣告會傳送到數位式聲頻轉換裝置10< 換裝置1Q6即會將這些數位信號轉減聲頻式每 旦口。聲頻宣告經過處理,傳送給位於·第一具電話12的f f人。界面板1〇8按至數位式聲頻轉換器1〇6,以便聲海 旦告轉換成數位式,而可儲存在儲存裝置1〇2。 微處理ϋ 100亦透過通信界Φ 1〇3 (例如一個魔, ’按至主腦17,作為所有設在通n统内的作 二叙生器的主處理系統。主控器17能將對發話人發出的考 二則宣告,錄在她的資料檔案内。在較佳實施例裡,主挡 了 17。己錄著旦告的檔案名稱、發出時間、宣告在那個地理 區發出以及發出宣告的帳單費用。精於此種卫藝的人士應 =明白’主控H17可以儲存—切與系統開顺單與處理 有關的貧料。主控器作為中央記錄保存與帳單開列站。 現在請看圖3至圖8,圖中的流程圖,說明了依照 製作的電話行齡細可讀行的撥叫處理程序。、現 /月看圖3,在方塊30,透過當地的或交換電信網路, 到了通從位於第一位置的第一具電話12撥來的電話,^ 給,二中心總局15。在方塊32,設在第二當地中央總 的受話人交換系統22,接到此通打來的電話,交換& =8 23會據以制指定受話人第二具電話仰線 果第一具電話處於未佔線狀態,如圖6所示,電話行 :---^^---^--Γ—裝----^----訂------r 線 V W (請先閱讀背面之注意事項再填寫本頁) 301835Printed by the Consumer Labor Cooperative of the Central Standards Bureau of the Ministry of Economic Affairs V. Description of Invention (9) For this purpose, the interface is a digital data communication port (DDCP). Once the German 100 pieces are sent to the electronic 5 tongue replacement system 18 or the person ^ 33 (attached network n k / r, system) 23, the announcement is retrieved from the storage device 丨 〇2. The announcements stored by mi will be sent to the digital audio conversion device 10 < the conversion device 1Q6 will convert these digital signals to audio frequency reduction ports. The audio announcement is processed and sent to the f f person located on the first phone 12. The interface board 108 is pressed to the digital audio converter 106, so that the acoustic signal is converted into a digital type, which can be stored in the storage device 102. Microprocessing ϋ 100 also passes through the communication world Φ 1〇3 (for example, a magic, 'press to the main brain 17, as the main processing system of all the two generators installed in the system. The main controller 17 can talk to The test two announcements issued by the person are recorded in her data file. In the preferred embodiment, the main block is 17. The file name of the announcement, the time of issuance, the geographical area where the announcement was issued, and the announcement was recorded. Billing costs. Those skilled in this type of art should = understand that the master H17 can store-cut the poor materials related to system billing and processing. The master controller serves as a central record keeping and billing station. Now please Looking at Figures 3 to 8, the flow chart in the figure illustrates the call processing procedure in accordance with the fine readable lines of the telephone age made. Now / monthly see Figure 3, at block 30, through the local or switched telecommunications network By the way, there is a call from the first phone 12 located in the first position, ^ to the second central office 15. At block 32, the callee exchange system 22 located at the second local central office receives this call Incoming call, exchange & = 8 23 will designate the addressee according to the system The first phone with a telephone line is in an unoccupied state, as shown in Figure 6, the phone line: --- ^^ --- ^-Γ-- 装 ---- ^ ---- 定 --- --- r line VW (please read the notes on the back before filling this page) 301835

---r L---1--Ί 裝-- ί * (請先閲讀背面之注意事項再填寫本頁) 在方塊36,設於第二當地中央總局21的第二交換系.統 22或ANSS 23,會接通信息發生器16。在方塊40,透過電 話線路,信息發生器16會對位於第一具電話π的發話人播 出至少一則預先錄製的宣告。在較佳實·施例裡,預先錄製 的宣告,按預定的時段播出。每一時段有幾則短信息與/ 或廣告’這些信息與/或廣告以數位方式儲存在電話行銷 糸統30,依設計用來填滿5到30秒的時間空稽。精於此種 工藝的人士應明白,每一時段的長短是任意性的,而且宣 告可按任何預定的時段播出。在方塊38,信息發生器16將 決定宣告的種類以及宣告播出的持續時間。 訂 線 正如前面所說,播出的宣告,是根據作資料(例如·· 發話人的電話交換網路或是日時)與信息發生器内的檢查 表之間的比較決定發出那些信息。宣告播出的開始,圖示 在圖7。在方塊39,一旦播出袼式在方塊38決定,以數位 方式儲存的宣告,即會從信息發生器16的記憶體取出。在 方塊41,資料被轉譯成聲頻與/或視頻信號。 經濟部中夬橾準局員工消费合作社印裝--- r L --- 1--Ί 装-ί * (Please read the precautions on the back before filling in this page) At box 36, the second exchange system at the second local central administration 21. System 22 Or ANSS 23, will turn on the information generator 16. At block 40, through the telephone line, the message generator 16 will broadcast at least one pre-recorded announcement to the caller located at the first telephone π. In the preferred embodiment, the pre-recorded announcement is broadcast at a predetermined time period. There are several short messages and / or advertisements for each period of time. These messages and / or advertisements are stored in the digital marketing system 30 digitally, and are designed to fill the time gap of 5 to 30 seconds. Those skilled in this process should understand that the length of each time period is arbitrary, and the announcement can be broadcast at any predetermined time period. At block 38, the message generator 16 will determine the type of announcement and the duration of the announcement. Booking As stated earlier, the broadcast announcement is based on the comparison between the data (for example, the caller's telephone exchange network or the time of day) and the checklist in the information generator to determine which information to send. Announce the beginning of the broadcast, shown in Figure 7. At block 39, once the broadcast format is determined at block 38, the announcement stored digitally is removed from the memory of the information generator 16. At block 41, the data is translated into audio and / or video signals. Printed and printed by the Employee Consumer Cooperative of the Central Committee of the Ministry of Economic Affairs

一旦宣告從記憶體取出,在方塊4〇,信息發生器μ會 對在第一具電話12的發話人發出一系列的宣告。如果受話 人接聽第二具電話20,信息發生器會輸入一個完成撥叫順 序,完成撥叫順序示於圖5從3A開始,稍後將再予說明。 如果文活人未接聽第二具電話2〇,在方塊42,電話系統1〇 會透過交換系統18或ANSS 23,判別發話人是否仍在第一 本紙張尺度適用中國國家棣準(CNS )八4規格(21〇χ297公釐) A7 B7 經濟部中央揉準局員工消费合作社印製 五、發明説明(11) 具電話12守聽。如果發話人仍在第一具電話12守聽,信息 發生器會回到5B,並重新執行方塊4〇與42内介紹的步驟。 如果發話人已然放棄撥叫,信息發生器16會輸入一個完成 撥叫順序,完成撥叫順序圖示於圖5從3A開始,稍後將再 予說明。 現在請看圖3,如果在方塊32判定第二具電話20處於 佔線狀態,即指定的受話人或是另一方當事人正在使用第 二具電話20,那麼在方塊46,設於第二當地總局21的交換 糸統22或ANSS 23,會判別是否有足夠的網路空間供電話 行銷系統10工作,以便防範網路過載。如果當時的網路負 載已經超過規定的最大網路負載,交換系統22或ANSS 23 即會如方塊48所示地,指令可聽見信號發生器14發出標準 =佔,信號。如果在方塊46當時的網路負載經判定小於規 定的最大網路負載,那麼在方塊η,交換线22或八順 23即會暫時停止一預定時間的撥叫處理,並指令信息發生 器16開始一個預先錄製的宣告的順序,圖4將再作^明x。 在較佳實施例裡,在方塊54,信息發生器⑽會指示 餐話人留守電話12,並告訴發話人稍後將 隔,蝴撥位於第二具電話2〇的指定受話人 會在16與網路雜叫處理軟體系統之間來回^ 运二以行判別第二具電言語20的當時狀態。同時 =息發生器16會決定應播出的宣告動 播持 =v然後在方塊6。’信息發生器16會對位於 ㈣發話人發出預定時間的最好是以數位方式 t a a ( cns ) (210x297公釐) I丨-rL---:--— 裝----^---^訂------^線 i , (請先閱讀背面之注意事項再填寫本頁) 301835Once the announcement is removed from the memory, at block 40, the message generator µ will issue a series of announcements to the caller at the first telephone 12. If the recipient answers the second telephone 20, the message generator will enter a dialing completion sequence. The dialing completion sequence is shown in FIG. 5 starting from 3A and will be explained later. If the living person does not answer the second call 20, at block 42, the telephone system 10 will use the exchange system 18 or ANSS 23 to determine whether the caller is still in the first paper standard for China National Standard (CNS) 8. 4 Specifications (21〇297297 mm) A7 B7 Printed by the Consumer Cooperative of the Central Bureau of Economic Development of the Ministry of Economic Affairs 5. Instructions for inventions (11) 12 telephone listeners. If the talker is still listening on the first phone 12, the message generator will return to 5B and re-execute the steps described in blocks 40 and 42. If the caller has already abandoned the call, the message generator 16 will enter a complete dialing sequence. The complete dialing sequence diagram is shown in FIG. 5 starting from 3A and will be described later. Now referring to FIG. 3, if it is determined at block 32 that the second telephone 20 is busy, that is, the designated callee or the other party is using the second telephone 20, then at block 46, it is located at the second local headquarters 21 The exchange system 22 or ANSS 23 will determine whether there is enough network space for the telephone marketing system 10 to work in order to prevent network overload. If the network load at that time has exceeded the specified maximum network load, the switching system 22 or ANSS 23 will instruct the audible signal generator 14 to issue a standard = occupied, signal as shown in block 48. If the network load at the time at block 46 is judged to be less than the specified maximum network load, then at block n, the switching line 22 or bashun 23 will temporarily stop the dialing process for a predetermined time and instruct the information generator 16 to start For a sequence of pre-recorded announcements, Figure 4 will be repeated ^ 明 x. In the preferred embodiment, at block 54, the message generator ⑽ will instruct the meal talker to stay behind on the phone 12, and tell the caller to leave later, the designated callee located at the second phone 20 will dial 16 and Back and forth between the network call processing software system ^ Yun two to determine the current state of the second telepresence 20. At the same time = the interest generator 16 will decide the announcement action that should be broadcasted = v and then at block 6. 'The information generator 16 will send a predetermined time to the speaker located at the best way is digital taa (cns) (210x297 mm) I 丨 -rL ---: --- outfit ---- ^ --- ^ Subscribe ------ ^ Line i, (please read the notes on the back before filling this page) 301835

經濟部中央樣準局男工消资合作社印5L Α7 Β7 五、發明説明(12) . 與/或息。精於此種工藝的人士應明白,信息發生器16 可以播出任何一種的廣告與/或信息。在方塊Μ,資料被 轉譯成聲頻的與/或視頻的信號。當預定的時間過後,在 方塊62,交換系統22或ANSS 23會恢復撥叫處理,以行判 別第二具電話20是否仍在佔線。如果第二具電話2〇仍處於 佔線狀態’撥叫處理會再次暫時停止一預定的時間,交換 系統22或ANSS 23會通知信息發告器回到2A,重新進行方 塊54到62的步驟。會對位於第一具電話12的發話人發出加 播的宣告,且會在預定的時間之内,再次試撥第二具電話 20。如果交換系統22或ANSS 23判定第二具電話20處於未 佔線狀態,交換系統22或ANSS 23會通知信息發生器16繼 續發出宣告,直至完成當時的宣告(方塊64),然後在方塊 66,對交換系統22或ANSS 23發出信號,完成對位於第二 具電話20的指定受話人的撥叫處理。信息發生器然後會進 行到如圖5所示的響鈐與撥叫完成順序,或是如圖6所示 的撥叫完成順序。 現在請看圖5,第二具電話2〇 —經判定處於未佔線狀 態,交換系統22會對在電話20與交換系統22之間的線路施 加合適的電壓與電流,而導致電話2〇發出響鈴聲。在方塊 30,指定受話人祗要拿起第二具電話2〇的話筒,撥叫過程 即告完成。撥叫完成後,信息發生器16會輸人撥叫完成順 序,並在方塊74,記錄微處理器1〇〇記憶體播出的宣告的 種類、日期與時間。在方塊76,信息發生器16的内部軟體 ’會交又比較對位於第一具電話12的發話人播出的宣告數 與贊助各則宣告的贊助人。在較佳實施例裡,贊助人可以 本紙張又度適用中國國家樣準(CNS〉Μ規格(210X297公釐) Γ——r—---:--Ί 裝----^----訂-------線 rί (請先閱讀背面之注意事項再填寫本頁) 3018355L Α7 Β7 printed by the Men ’s Consumers ’Cooperative of the Central Bureau of Samples of the Ministry of Economic Affairs V. Description of the invention (12). And / or interest. Those skilled in this process should understand that the information generator 16 can broadcast any type of advertisement and / or message. At block M, the data is translated into audio and / or video signals. When the predetermined time has passed, at block 62, the switching system 22 or ANSS 23 will resume the dialing process to determine whether the second telephone 20 is still busy. If the second telephone 20 is still busy, the dialing process will temporarily stop again for a predetermined period of time, and the switching system 22 or ANSS 23 will notify the message reporter to return to 2A and perform the steps of blocks 54 to 62 again. The caller at the first phone 12 will be issued a broadcast announcement, and within a predetermined time, the second phone 20 will be tried again. If the switching system 22 or ANSS 23 determines that the second telephone 20 is not busy, the switching system 22 or ANSS 23 will notify the message generator 16 to continue to issue the announcement until the announcement is completed (block 64), and then at block 66, the The switching system 22 or ANSS 23 sends a signal to complete the dialing process for the designated callee located in the second telephone 20. The message generator will then proceed to the ringing and dialing completion sequence shown in Figure 5, or the dialing completion sequence shown in Figure 6. Now referring to FIG. 5, the second telephone 20 is determined to be in an unoccupied state, and the switching system 22 applies an appropriate voltage and current to the line between the telephone 20 and the switching system 22, causing the telephone 20 to ring. ring. At block 30, the designated recipient is only to pick up the handset of the second telephone 20, and the dialing process is completed. After the dialing is completed, the message generator 16 will input the dialing completion sequence, and at block 74, record the type, date and time of the announcement broadcast in the memory of the microprocessor 100. At block 76, the internal software of the information generator 16 will then compare and compare the number of announcements broadcast to the caller located on the first telephone 12 with the sponsor who sponsored each announcement. In the preferred embodiment, the sponsor can apply this national standard (CNS> M specification (210X297mm) again to this paper. Γ——r —---:-Ί 装 ---- ^ --- -Subscribe ------- line rί (Please read the precautions on the back before filling out this page) 301835

經濟部中央揉準局貝工消费合作社印«. ^廣告商或是其他可開給帳單或不可開給帳單的客戶。接 著在方塊78,信息發生器16會提供帳單―覽表,用以求出 應向贊助人索取的金額。在較佳實施例裡,在方塊8〇,信 息發生器16亦能撥叫遙設的計算裝備,或是被遙設的計算 裝備(圖示出示)撥叫,以便交換帳單記錄,而可為相關 的贊助人開立帳單。在另一個實施例裡·,在方塊82,負責 接收遙設信息發生器帳單記錄的區域性計算裝備,可與中 央計算裝備連線,以便集中開立帳單與處理。 現在請看圖6 ’圖示出開頭遭遇佔線狀況後的撥叫完 成順序。如方塊66所示電話行銷系統1〇對交換系統22或 ANSS 23發出恢復撥叫處理的信號之後,在方塊34,第二 交換系統22會對位於第二具電話的受話人展開響鈴程序。 接著在方塊36,設於第二當地總局21的交換系統22或 ANSS 23,會對信息發生器16發出開始宣告的信號。然後 在方塊38,信息發生器16會決定應播出的宣告順序。宣告 播出的順序示於圖7,前面已作過說明,不再贅述。 發話人撥電話利用的電話網路,可以是智慧型的網路 ’即利用先進信號技術的網路,或是具有自動號碼識別能 力的網路(ISDN)能力的網路。或是具有整體服務數據網 路(ISDN)能力的網路。前面所說的,,附設的網路信號系 統"(ANSS)23,即是智慧型網路的一部分,或是具有部分 的整體服務數據網路能力。自動號碼識別能力是地方交換 網路、中央交換網路或長途網路的一項特點,會將發話人 電話的數字地區代碼與電話號碼,送入可予以處理的網路 本紙張尺度適用中國國家標準(CNS ) A4規格(210X297公羡) I—·11-----,——裝----^----訂 J * (請先閱讀背面之注意事項再填寫本寅) 經濟部中央揉準局貞工消资合作社印製 301835 A7 ---------____ 五、發明説明(14) 。諸如ISDN的服務,是一陣列的新裝備、公約、設施與服 務,執行後可提供某些先進的電信能力。信息發生器16可 透過現有的服務節點與智慧型網路互動,這在業内&已知 的事實,不再加以說明。藉著將信息發生器16連線到智慧 型網路,信息發生器16可如圖8所示地,利用智慧型網路 内的很多服務項目,稍後將再說明。‘ 在方塊86(圖8),信息發生器16利用現有的智慧型網路 接收與傳出網路信號,藉以完成各項功能。信息發生器16 能與發話人互動,因此(舉例言之),在方塊88,發話人 可取得一些其他與特定宣告有關的資訊,或是選擇不同類 的廣告。在信息發生器16提供適當的提示後,發話人可以 利用話音或是壓下標準按鍵式電話的按鍵,或是壓電腦鍵 盤上的按鍵,或是利用觸控螢幕或是任何其他能按發信號 的裝置,而對信息發出器16作出反應。當信息發生器16偵 測到發話人對提示作出的反應後,微處理器會使用一ANI (自動號碼識別系統)來識別發話人的電話號碼,並將發 話人連線到可以提供其他資訊的第三當事人。藉著從設於 微處理器100記憶體内的檢查表取出電話號碼,即可獲得 第三當事人的電話號碼。獲得第三當事人的電話號碼後, 信息發生器16即可與電話網路互動,而使發話人與第三當 事人連接。例如,如果宣告是與某一家零售店的販售有關 ’即可自動地將發話人接到此家零售商而取得其他的資訊 。精於此種工藝的人士應明白,如果信息發生器發出任何 一種宣告的提示,即可獲得該種宣告的其他資訊。如果發 活人決定取得與某一宣告有關的其他資訊,發話人即永久 本紙浪尺度適用中國國家標準(CNS〉Μ規格(210X297公釐) (請先閱讀背面之注意事項再填寫本頁) 裝. 訂 1 - 經濟部中央標準局負工消费合作社印製 (U 3 A7 _________B7 五、發明説明(15) · 性與原來的撥叫拆線,而必須在稍後的時間重新撥叫。或 者,發話人給出提示,信息發生器即可提供第三當事人的 電話號碼的記錄。第三當事人的電話號碼,是根據微處.理 器100記憶體内的檢查表找出。 在另一個實施例裡,藉著提供信息發生器16發話人的 郵遞地址,發話人可以收到其他的資訊。一個方法是發話 人提供特定的指示,來請求其他資訊的提供。信息發生器 接著將請求提供發話人的姓名與地址,以便提供其他的資 訊。發話人的姓名與地址,將記錄在信息發生器16的記憶 體内。 發話人的姓名與地址以及對其他資訊的請求,會轉給 指定的第三當事人供其處理,例如,打電話或是郵寄資料 。在另一個實施例裡,信息發生器16能在收到特定的指示 後,識別發話人的ANI(自動號碼識別系統)。發話人的自 動號碼識別系統經過識別後,即與微處理器1〇〇或控制器 17記憶體内的反設計電話本作比較,而可取出發話人的姓 名與地址。發話人的姓名與地址,會傳送給指定·的第三當 事人作處理。 一田 可以提供給發話人的廣告與信息種類,可以是某一特 定公司產製、販售、提供的機器、通信系統、產品\、服務 。精於此種工藝的人士應明白,可以構成特成特=主題的 廣告 '並不限於前面提過的範圍。在方塊90,如果發話人 希望獲得後續的資訊,信息發生器16亦可用來詢問。"如果 ,―丨-----j装-----------訂-----丨線 r、 f {請先閲請背面之注意事項再填寫本頁}Printed by the Beigong Consumer Cooperative of the Central Bureau of Economic Cooperation of the Ministry of Economic Affairs. ^ Advertisers or other customers who can or cannot be billed. Next at block 78, the information generator 16 will provide a bill-to-list to find the amount that should be requested from the sponsor. In the preferred embodiment, at block 80, the information generator 16 can also dial the remotely located computing equipment or be dialed by the remotely located computing equipment (illustrated) to exchange bill records, and Bill the relevant sponsor. In another embodiment, at block 82, the regional computing equipment responsible for receiving billing records from the remote information generator can be connected to the central computing equipment for centralized billing and processing. Now look at Figure 6 ', which shows the sequence of dialing completion after encountering a busy condition at the beginning. After the telephone marketing system 10 sends a signal to the switching system 22 or ANSS 23 to resume the dialing process as shown at block 66, at block 34, the second switching system 22 initiates a ringing procedure for the callee located at the second telephone. Next, at block 36, the switching system 22 or ANSS 23 at the second local headquarters 21 sends a signal to the information generator 16 to start the announcement. Then at block 38, the message generator 16 will determine the order of announcements that should be broadcast. The sequence of announcement broadcast is shown in Figure 7, which has been explained before and will not be repeated here. The telephone network used by the caller to make a call can be a smart network, that is, a network using advanced signal technology, or a network with automatic number recognition capability (ISDN) capability. Or a network with integrated service data network (ISDN) capability. As mentioned earlier, the attached network signal system (ANSS) 23 is part of an intelligent network or has part of the overall service data network capability. The automatic number recognition capability is a feature of the local exchange network, central exchange network or long-distance network. The digital area code and telephone number of the caller's phone will be sent to the network that can be processed. This paper standard is suitable for China. Standard (CNS) A4 specification (210X297 public envy) I— · 11 -----, —— installed ---- ^ ---- order J * (please read the precautions on the back first and then fill in the text) Economy 301835 A7 ---------____ printed by Zhengong Consumers Cooperatives of the Ministry of Central Affairs and Accreditation Bureau V. Description of the invention (14). Services such as ISDN are an array of new equipment, conventions, facilities and services that can provide some advanced telecommunications capabilities after implementation. The information generator 16 can interact with the smart network through the existing service node, which is & known fact in the industry and will not be explained again. By connecting the information generator 16 to the intelligent network, the information generator 16 can utilize many services in the intelligent network as shown in FIG. 8, which will be described later. ‘At block 86 (FIG. 8), the information generator 16 uses the existing smart network to receive and transmit network signals to complete various functions. The message generator 16 can interact with the speaker, so (for example), at block 88, the speaker can obtain some other information related to a specific announcement, or select different types of advertisements. After the information generator 16 provides appropriate prompts, the caller can use the voice or press the keys of a standard touch-tone phone, or press the keys on the computer keyboard, or use the touch screen or any other Signal device, and respond to the information sender 16. When the message generator 16 detects the caller ’s response to the prompt, the microprocessor uses an ANI (Automatic Number Identification System) to identify the caller ’s phone number and connect the caller to a source that can provide other information The third party. The telephone number of the third party can be obtained by taking the telephone number from the checklist provided in the memory of the microprocessor 100. After obtaining the telephone number of the third party, the information generator 16 can interact with the telephone network to connect the caller to the third party. For example, if the announcement is related to a retail store ’s sales, the caller can be automatically received by the retailer to obtain additional information. Those skilled in this process should understand that if the information generator issues any kind of announcement, it can obtain other information of that announcement. If the living person decides to obtain other information related to a certain announcement, the caller will be permanently using the Chinese national standard (CNS> M specifications (210X297mm) (Please read the precautions on the back before filling out this page). . Order 1-Printed by the Consumer Labor Cooperative of the Central Bureau of Standards of the Ministry of Economic Affairs (U 3 A7 _________B7 V. Description of the invention (15) · Sex is disconnected from the original dialing and must be redialed at a later time. Or, When the caller gives a prompt, the information generator can provide a record of the phone number of the third party. The phone number of the third party is found according to the checklist in the memory of the processor 100. In another embodiment Here, by providing the mailing address of the sender of the information generator 16, the sender can receive other information. One method is to provide specific instructions to the requester to provide other information. The information generator will then request to provide the sender Name and address in order to provide other information. The name and address of the caller will be recorded in the memory of the information generator 16. The name and address of the caller The address and requests for other information will be forwarded to the designated third party for processing, such as calling or mailing the data. In another embodiment, the information generator 16 can identify after receiving a specific instruction The caller's ANI (Automatic Number Identification System). After the caller's automatic number identification system is identified, it is compared with the microprocessor 100 or the anti-design phone book in the memory of the controller 17, and the caller can be taken out The name and address of the speaker. The name and address of the speaker will be sent to the designated third party for processing. The types of advertisements and information that YATA can provide to the speaker can be produced, sold, or provided by a specific company. Machines, communication systems, products, and services. Those skilled in this process should understand that it can constitute special-purpose = thematic advertising 'is not limited to the scope mentioned above. At block 90, if the speaker wishes to obtain follow-up Information, the information generator 16 can also be used to inquire. &Quot; If, ― 丨 ----- j installed ----------- order ----- 丨 line r, f {please first Please read the precautions on the back and fill in this }

經濟部中央標準局貝工消费合作社印装 301835 A7 ___________ B7^ 五、發明説明(16) 發話人作f定的回答,信息發生㈣可以⑽下來發話人 的姓名地址、傳真號碼,並據以建立顧客郵寄清單。發 活人對仏息發生H16的回答,如果發話人用的是按鍵式電 活’則可壓下電話®板上的特定按鍵,如果發話人連線到 電,’則:壓下鍵盤上的特定按鍵,或者發話人可以語音 回答,而這些回答會傳送給能夠辦識與記錄發話人答案的 設,作處理。信息發生H也可提供發話人指南式的服務, 如是提,此種服務,在方塊92,發話人即可瀏覽廣告商的 產。單。如果贊助當事人產製大量的產品,這一類的服 務是有利的。除了清單之外,發話人可以請求提供其他的 資訊,例如但並不限於價格與數量。前面已作說明,如發 話人希望獲得其他資訊,發話人可發出特定提示,而使信 息發生器將發話人引介給第三當事人。 如果在旦告順序期間未識別出發話人的地址,在方塊 94,信息發生器16能作發話人電話12與贊助人的記錄之間 的配對,藉此為後續的回答提供郵寄地址。如電話網路具 備ΑΝΙ能力,系統可立即根據發話人的識別號碼,即電話 號碼,識別發話人。此外」在方塊96,信息發生.器16可以 提供記錄下來的顧客名單以及帳單發票,而顧客名單可以 成為贊助人記錄的永久部分。 諸君應注意,在電話行銷系統10的任何一種選擇完成 後’系統10可以透過交換系統18*ANSS 23監控撥叫狀態 ’並A錄如圖5方塊74到80所述有關播出的廣告的相關資 料。 、 本紙張功4财關家_ I丨Γί---^--• — 裝---^---^訂------線 -W (請先閲讀背面之注意事項再填寫本頁) 301835 A7 _______B7____ 五、發明説明(17) ^ 根據前面所作的闡述,可以看出本發明是一種電話行 銷系統,此種行銷系統藉著預先錄製的宣告取代電話網路 發出的可聽見線路進行信號的至少一部分,以及藉著修改 目前電話網路撥叫處理軟體的一部分,而選擇性地修改目 前的電話網路。精於此種工藝的人士應明白,可以在不脫 離前面所介紹的實施例的精神與範圍的情形下,就實施例 作出修改。因此,諸君應明白,本發明的範圍並不限定在 前面介紹過的實施例,而應涵蓋一切不脫離本發明範圍與 精神的修改。 irj---1---裝----------訂------線 '- (請先閲讀背面之注意事項再填寫本頁) 經濟部中央橾準局員工消费合作社印製 本紙張尺度適用中國國家揉準(CNS ) A4規格(210X297公釐)Printed by the Beigong Consumer Cooperative of the Central Bureau of Standards of the Ministry of Economic Affairs 301835 A7 ___________ B7 ^ V. Description of the invention (16) The speaker gives a predetermined response, and the information occurs (iv) The speaker ’s name, address and fax number can be obtained and established accordingly Customer mailing list. The caller ’s answer to H16, if the caller uses a button-type electric activity, then press a specific button on the phone® board, and if the caller is connected to electricity, then press the key on the keyboard. Specific keys, or the speaker can answer by voice, and these answers will be sent to the device that can recognize and record the speaker's answer for processing. The message generation H can also provide the speaker's guide service. For example, such a service, at block 92, the speaker can browse the properties of the advertiser. single. This kind of service is beneficial if the sponsors produce a large number of products. In addition to the list, the caller can request other information, such as but not limited to price and quantity. As explained earlier, if the caller wishes to obtain other information, the caller can issue a specific reminder, and the information generator can introduce the caller to the third party. If the address of the originating caller is not identified during the announcement sequence, at block 94, the information generator 16 can perform a pairing between the caller's phone 12 and the sponsor's record, thereby providing a mailing address for subsequent answers. If the telephone network has ANI capability, the system can immediately identify the caller based on the caller's identification number, that is, the phone number. In addition, at block 96, the message generator 16 can provide the recorded customer list and billing invoice, and the customer list can become a permanent part of the sponsor's record. You should note that after any selection of the telephone marketing system 10 is completed, 'the system 10 can monitor the dialing status through the exchange system 18 * ANSS 23' and record the relevant advertisements as shown in blocks 74 to 80 of Figure 5 data. 、 This paper merits 4 financial customs _ I 丨 Γί --- ^-• — Packing --- ^ --- ^ Order ----- Line-W (Please read the notes on the back before filling in this Page) 301835 A7 _______B7____ V. Description of the invention (17) ^ According to the previous description, it can be seen that the present invention is a telephone marketing system. This marketing system replaces the audible line issued by the telephone network by pre-recorded announcements. At least part of the signal, and by modifying part of the current telephone network call processing software, selectively modify the current telephone network. Those skilled in this process should understand that modifications can be made to the embodiments without departing from the spirit and scope of the previously described embodiments. Therefore, it should be understood that the scope of the present invention is not limited to the embodiments described above, but should cover all modifications without departing from the scope and spirit of the present invention. irj --- 1 --- installed ---------- ordered ------ line'- (please read the notes on the back before filling this page) Employee consumption of the Central Bureau of Economic Affairs of the Ministry of Economic Affairs The size of the paper printed by the cooperative is applicable to the Chinese National Standard (CNS) A4 specification (210X297mm)

Claims (1)

301635 Ss C8 · D8 &、申請專利範圍 1. 一種電話行銷系統,藉著修改目前電話網路撥叫處理 軟體的一部分,以及藉著預先錄製的宣告取代電話網 路發出的可聽見線路進行信號的至少一部分,而選擇 性地修改目前的電話網路;此種行銷系統的組成是: 發話人在第一具電話撥出電話的裝置;將撥話接至在 有著特定線路狀態的第二具電話的指定受話人的裝置 ;判別第二具電話處於佔線或未佔線狀態的裝置;在 應該發出可聽見線路進行信號的期間内,在預定的時 間内為發話人播出至少一則宣告的裝置。 2. 根據申請專利範圍第1項之系統,其中,上述的可聽 見線路進行信號是響鈐信號。 3·根據申請專利範圍第2項之系統,其中,上述的宣告 前面,會有一聲可聽見的響鈴信號。 4. 根據申請專利範圍第1項之系統,其中,上述的可聽 見線路進行信號是佔線信號。 5. 根據申請專利範圍第4項之系統,其中,上述的宣告 前面,會有一聲可以聽見的佔線信號。 經濟部中央標準局属工消費合作社印製 (請先閲讀背面之注意事項再填寫本頁) 6. 根據申請專利範圍第1項之系統,其中,上述的發話 人,可以參與選取播出的宣告的種類。 7. 根據申請專利範圍第1項之系統,其中,上述的電話 本紙浪尺度適用中國國家標準(CNS ) A4規格(2丨OX 297公釐) 經濟部中央標準局具工消费合作社印製 301835 A8 B8 C8 D8 々、申請專利範圍 路,在上述的第一具電話位置,設有視訊終端機。 8. 根據申請專利範圍第1項之系統,其中,上述的播出.裝 置,能播出一系列的宣告,其中,上述的系統,按預 定的時間間隔,重複地播出加播的宣告,直至上述的 指定受話人接聽上述的第二具電話,或是上述的發話 人掛掉上述的第一具電話放棄撥叫。 9. 根據申請專利範圍第1項之系統,其中,上述的判別裝 置,會按預定的時間間隔,查明第二具電話處於佔線 或未佔線狀態。 10. 根據申請專利範圍第1項之系統,其中,當上述的指定 受話人接聽上述的第二具電話,上述的指定受話人即 與上述的發話人連線。 11. 根據申請專利範圍第1項之系統,其中,上述的宣告, 是以數位方式儲存在上述的播出裝置。 12. 根據申請專利範圍第1項之系統,其中,上述的電話網 路是中央交換網。 13. 根據申請專利範圍第1項之系統,其中,上述的電話網 路是當地的交換網路。 14. 根據申請專利範圍第1項之系統,其中,上述的電話網 2 本紙張尺度適用中國國家揉準(CNS ) A4規格(210X297公釐) --Γ,------裝---.---訂------線 *·* (請先閲讀背面之注意事項再填寫本頁) 301835 8 8 8 8 ABCD 申請專利範圍 路是長途網路。 15. 根據申請專利範圍第1項之系統,其中,上述的發話.人 ,可與上述的播出宣告互動。 16. 根據申請專利範圍第1項之系統,其中,預先錄製的宣 告,可在進彳了修改、補充、更新、刪除。 --Γ.------裝------訂------線 m* (請先閱讀背面之注意事項再填寫本頁) 經濟部中夬橾準局負工消費合作社印袈 3 本紙張尺度適用中國國家橾準(CNS ) A4说格(210X297公釐)301635 Ss C8 · D8 & Patent Application 1. A telephone marketing system that modifies part of the current telephone network call processing software and replaces the audible line signal sent by the telephone network with a pre-recorded announcement At least a part of it, and selectively modify the current telephone network; the composition of this marketing system is: the device where the caller dials the call on the first phone; connects the dial to the second phone with a specific line status The device of the designated callee of the telephone; the device to determine whether the second telephone is busy or not busy; at least one announcement device is broadcast for the caller within a predetermined time during the period when the audible line signal should be issued. 2. The system according to item 1 of the patent application scope, wherein the above-mentioned audible line progress signal is a ring signal. 3. According to the system of claim 2 of the patent application scope, there is an audible ringing signal in front of the above announcement. 4. The system according to item 1 of the patent application scope, wherein the above audible line progress signal is a busy signal. 5. According to the system of claim 4 of the patent application scope, there is an audible busy signal before the above announcement. Printed by the Industrial and Consumer Cooperative of the Central Bureau of Standards of the Ministry of Economic Affairs (please read the precautions on the back before filling in this page) 6. According to the system of claim 1 of the patent application scope, the above-mentioned speaker can participate in the announcement of the selected broadcast kind of. 7. According to the system of claim 1 of the patent application scope, the above-mentioned phone book paper scale is applicable to the Chinese National Standard (CNS) A4 specification (2 丨 OX 297 mm) 301835 A8 printed by the Gonggong Consumer Cooperative of the Central Bureau of Standards of the Ministry of Economic Affairs B8 C8 D8 々, patent application road, in the first telephone location above, there is a video terminal. 8. The system according to item 1 of the patent application scope, in which the above-mentioned broadcast. Device can broadcast a series of announcements, in which the above-mentioned system repeatedly broadcasts additional announcements at predetermined time intervals, Until the above-mentioned designated callee answers the above-mentioned second call, or the above-mentioned caller hangs up the above-mentioned first call and gives up the call. 9. The system according to item 1 of the patent application scope, in which the above-mentioned discriminating device will find out that the second telephone is busy or not busy at a predetermined time interval. 10. The system according to item 1 of the patent application scope, wherein, when the above-mentioned designated recipient answers the above-mentioned second call, the above-mentioned designated recipient connects with the above-mentioned speaker. 11. The system according to item 1 of the patent application scope, wherein the above-mentioned announcement is stored in the above-mentioned broadcasting device in a digital manner. 12. The system according to item 1 of the patent application scope, in which the aforementioned telephone network is a central switching network. 13. The system according to item 1 of the patent application scope, in which the above-mentioned telephone network is a local exchange network. 14. According to the system of item 1 of the scope of patent application, the paper size of the above-mentioned telephone network 2 is applicable to China National Standard (CNS) A4 specification (210X297mm) --Γ, ------ install- -.--- order ------ line * · * (please read the precautions on the back before filling in this page) 301835 8 8 8 8 ABCD Patent application road is a long distance network. 15. The system according to item 1 of the patent application scope, in which the above-mentioned speaker can interact with the above-mentioned broadcast announcement. 16. The system according to item 1 of the patent application scope, in which the pre-recorded announcement can be modified, supplemented, updated, and deleted. --Γ .------ install ------ order ------ line m * (please read the precautions on the back before filling this page) Cooperative cooperative seal 3 This paper scale is applicable to the Chinese National Standard (CNS) A4 format (210X297mm)
TW84113668A 1995-12-20 1995-12-20 The telephone marketing system TW301835B (en)

Priority Applications (1)

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TW84113668A TW301835B (en) 1995-12-20 1995-12-20 The telephone marketing system

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TW84113668A TW301835B (en) 1995-12-20 1995-12-20 The telephone marketing system

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
TWI482109B (en) * 2011-06-07 2015-04-21 Laiyou Co Ltd Cloud management system for telephone marketing

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
TWI482109B (en) * 2011-06-07 2015-04-21 Laiyou Co Ltd Cloud management system for telephone marketing

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