TW202010300A - System and method for call forwarding - Google Patents

Abstract

The invention discloses appointed call forwarding system and method. Through an application, a mobile device and at least one primary extension are set to be associated with each other, and a designated extension table is established to set a designated extension or a group of at least one call forwarding. when the primary extension receives an incoming call, the application is opened by the boundmobile device in the unanswered state; when the specified extension table is retrieved and at least one designated extension to be transferred is selected, transfer request information is transmittedto the associated telephone switch . The telephone exchange is installed with a dispatching procedure; when the transfer request information is received, a connection between the incoming call and the selected designated extension device is established, and the connection is completed by the connection to complete the appointed call forwarding. In the invention, the non-answered call from a primary extension can be tranfered to a proper appointed extension set according to selection easily and quickly without complex transfer operation on the primary extension set.

Description

Designated transfer system and method

The present invention relates to a system and method for call forwarding, in particular to a system and method for designated transfer which can selectively transfer the incoming call to an appropriate designated extension under the condition that the incoming call has not been answered.

The current telephone switchboard system uses PBX (Private Branch ExCHANGE) telephone exchange system or IP PBX network telephone exchange. When you want to transfer an ongoing call to another person's extension or another location's extension, you must follow the The operation mode of the phone used, such as pressing the transfer button and then the extension number of the phone to be transferred, can successfully transfer the call to the extension. In this way, the user needs to keep in mind many extension numbers or rely on the extension The table, even the wrong extension often happens.

In addition, if the extension user needs to leave the seat for some reason, such as rushing to the meeting room or going out for business, and the desk extension is just ringing, then either the flawless answer or the call must be picked up and the other party transferred to a specific The extension of the system handles its needs; and although most of the telephone services can be set to call forwarding, such as Chunghwa Telecom’s in-house phone, you can dial the setting code through the phone button to set the call to be automatically transferred to the set if it is not answered for 15 seconds. To pick up the door number (or extension), but the call forwarding setting can only be set to a fixed door number (or extension number), and it is not possible to set multiple transferable door numbers (or extensions) for It is a pity that it is free to choose which door number (or extension) to transfer the call to or to multiple appropriate door numbers (or extension) at the same time.

In view of the above deficiencies, based on years of professional R&D and manufacturing capabilities and design experience in the field of traffic communication, the inventor of this case actively researched and sought to improve the solution, and proposed a method to select the incoming call under the condition that the incoming call has not been answered. A designated transfer system and method for transferring to an appropriate designated extension.

The main purpose of the present invention is to provide a designated transfer system and method that can selectively transfer an incoming call to an appropriate designated extension in a state where the incoming call has not been answered.

To achieve the above purpose, the method of the present invention includes the following steps: (A) Install an application (APP) on a mobile device, the application can perform setting binding at least one main extension, and create a designated extension table for Enter at least one designated extension; (B) When the main extension receives an incoming call, open the application using the bound mobile device and take out the designated extension list when it has not been answered; (C) At the designated Select at least one of the designated extensions to be transferred in the extension list; (D) edit a transfer request message, record at least one of the designated extensions selected, and send to the telephone exchange; (E) the telephone exchange receives the transfer After requesting information, execute a dispatch call procedure to establish a connection between the incoming call and at least one of the specified extensions recorded in the transfer request information; and (F) turn on the connection between the incoming call and at least one of the specified extensions Connect to complete call forwarding.

The mobile device can be a smart phone, a tablet computer, a laptop, or other device that can connect to the network and make a call by wired or wireless means; and the application can be used by the mobile device's telecommunications number or its hard The device number is bound to the extension number of at least one main extension or its hardware number.

The designated extension table can input at least one designated extension (transfer), and can also enter a preset call group, so that it has both a separate extension and a call group, and records the user corresponding to the specified extension at the same time In a preferred embodiment, in step (C), more than two designated extensions (including call groups) can be simultaneously selected in the designated extension list to form a multi-person conference call (Con-call) call.

The invention also proposes a system suitable for the above method, which includes a mobile device, an application (APP), a plurality of extension devices and a telephone exchange, wherein the plurality of extension devices receive external incoming calls through the telephone exchange; the application (APP) is installed on the mobile device to execute the setting to bind at least one extension device to become the main extension device. The application can create a designated extension table for entering the extension number of at least one designated extension device; The telephone exchange is installed with a dispatch call procedure for establishing a connection between the external incoming call and at least one of the designated extension devices, and completing the designated transfer by turning on the connection.

In summary, the present invention is applicable to PBX or IP PBX telephone exchange systems, and can achieve the incoming call that has not been answered by the main extension terminal to be transferred to the appropriate designated extension for pick-up simply and quickly, without the need for the main extension Perform complicated transfer operations on the phone.

In order to make your review more clearly understand the technical content and features of the present invention, the following is a detailed description of the preferred embodiment with the drawings.

100‧‧‧ Telephone exchange

101‧‧‧Extend

102‧‧‧Extension A

103‧‧‧Extension B

104‧‧‧Extension C

105‧‧‧Extension N

200‧‧‧Mobile device

300‧‧‧Application

301‧‧‧Designated extension table

3011‧‧‧Designated extension A

3012‧‧‧Designated extension B

3013‧‧‧Designated extension C

3014‧‧‧ designated group G1

400‧‧‧External call

S10~S60‧‧‧Step instructions

Figure 1 is a block diagram of the main steps of a preferred embodiment of the present invention.

Figures 2A~2C are schematic diagrams of a designated switching architecture according to a preferred embodiment of the present invention.

FIG. 3 is a schematic diagram of a designated switching group architecture according to a preferred embodiment of the present invention.

The method of the present invention is applicable to a switchboard system, such as the PBX (Private Branch ExCHANGE) telephone exchange system or IP PBX network telephone exchange system used in the current enterprise switchboard system.

Please also refer to FIG. 1, which is a block diagram of the main steps of a preferred embodiment of the method for specifying a transfer according to the present invention. The present invention mainly includes the following steps: Step S10: Install an application (APP) on a mobile device , The application can execute the setting to bind at least one main extension, and create a designated extension table for inputting at least one designated extension; step S20: when the main extension receives an incoming call, in the state of not answering, use the binding The specified mobile device opens the application and takes out the designated extension list; Step S30: Select at least one designated extension to be transferred from the designated extension list; Step S40: Edit a transfer request information and record the selected at least one A designated extension and send it to the telephone exchange; step S50: after receiving the transfer request information, the telephone exchange executes a dispatch call procedure to establish at least one of the specified extension recorded in the incoming call and the transfer request information The connection between them; and Step S60: Turn on the connection between the incoming call and at least one of the designated extensions to complete the call transfer.

The mobile device can be a smart phone, a tablet computer, a laptop, or other device that can connect to the network and make a call by wired or wireless means; and the application can be used by the mobile device's telecommunications number or its hard The device number is bound to the extension number of at least one main extension or its hardware number. Because APP is a commonly used control method, and the form and operation interface can be designed for different layouts according to user needs, which is not the invention. The key point, therefore, its operation interface is not shown here; the designated extension table can input at least one designated extension (transfer) extension, and can also input the preset call group, so that it has both separate extension and call Group, and also record the user name corresponding to the specified extension.

Please refer to FIGS. 2A~2C again, which is a schematic diagram of a designated switching architecture according to a preferred embodiment of the present invention. The present invention also proposes a system suitable for the above method, including a mobile device 200, an application program 300, and a plurality of extension devices 101 ~105 and a telephone exchange 100, wherein the plurality of extension devices 101~105 are used to receive external incoming 400 calls through the telephone exchange 100; the application 300 is installed on the mobile device 200 to perform setting binding at least one extension The device makes it a master extension 101 device, and the application 300 can create a designated extension table 301 for entering the extension numbers 3011, 3012 of at least one designated extension device; the telephone exchange 100 is installed with a dispatch line calling procedure (only one The execution command is not shown here) to establish a connection between the external call 400 call and at least one of the designated extension 3011, 3012 devices, and complete the designated transfer by turning on the connection.

FIG. 2A shows that the multiple extension devices 101 to 105 receive external calls 400 through the telephone exchange 100 to which they belong. In a preferred embodiment, the application 300 is installed on the mobile device 200 to perform setting binding 1 The extension device makes it the main extension 101, and the application 300 can create a designated extension table 301. In this embodiment, two designated extensions are designated as designated extension A 3011 and designated extension C 3013.

When the external call 400 dials the main extension 101 (incoming call), it will be transferred to the main extension 101 through the switchboard system of the telephone exchange 100 first, and the dotted line at this time indicates the state that the main extension 101 has not answered. At this time, please refer to FIG. 2B. At this time, the user of the main extension 101 uses the bound 200 mobile device to open the application 300, remove the designated extension table 301, and select the designated extension C to be transferred in the designated extension table 301. After 3013, the application 300 edits a transfer request information, records the message of the selected designated extension C 3013 (you can also edit other more information, such as adding the user name of the designated extension C 3013, etc.), and then transfers the transfer request information Transfer to the telephone exchange 100 to which it belongs (indicated by the dotted arrow in the designated extension table 301 in the figure connected to the telephone exchange 100)

After receiving the transfer request information, the telephone exchange 100 executes a dispatch call procedure (only an execution command) to establish the incoming call 400 and the designated extension C 3013 (corresponding to extension C 104) recorded in the transfer request information Connection association (the dotted arrow of the telephone exchange 100 connected to the extension C 104 in the figure indicates that the connection association has been established but not yet connected).

At this time, as shown in FIG. 2C, after confirming that the telephone exchange 100 is correct, the connection between the incoming call 400 and the designated extension C 3013 will be connected (the solid line arrow in the figure connecting the telephone exchange 100 to the extension C 104 indicates this The link association has been turned on), and the call transfer action of transferring the external call 400 to extension C 104 has been completed.

FIG. 3 illustrates that in a preferred embodiment, a plurality of designated extensions can be created in the designated extension table 301 in step S10. In this embodiment, three designated extensions are input, namely designated extension A 3011 and designated extension B. 3012 and designated extension C 3013, and in step S30, two or more designated extensions (designated transfer group) can be simultaneously selected in the designated extension table 301, thereby forming a multi-person conference call (Con-call) call, implemented here In the example, designated extension B 3012 and designated extension C 3013 are selected. At this time, the application 300 will edit a transfer request information, record the selected specified extension information, and send the transfer request information to the telephone exchange 100 (i.e. Step S40).

Similarly, after receiving the transfer request information, the telephone exchange 100 executes a dispatch call procedure (only an execution command) to establish the incoming call 400 and the designated extension B 3012 (corresponding extension) recorded in the transfer request information B 103) and the designated extension C 3013 (corresponding to extension C 104) link and connect it (the telephone exchange 100 in the figure is connected to extension B 103 and extension C 104. The solid line arrow indicates that the link between the two extensions has been linked Is turned on), at this time, the transfer of the incoming external call 400 to extension B 103 and extension C 104 has been completed. Extension B 103 and extension C 104 will ring at the same time, and both can answer the external call. The 400 call forms a convening of a multi-person conference call (Con-call).

Fig. 4 shows that the designated extension table 301 can input at least one designated extension (transfer) extension, and can also input a preset call group, so that it has a separate extension and a call group at the same time. In the illustration of this embodiment, in the designated extension table 301 of step S10, three designated extensions are respectively established as designated extension A 3011, designated extension B 3012, and designated extension C 3013, and a designated group G1 3014 is also established. Group G1 3014 has preset designated extension A 102, designated extension B 103, and designated extension C 104 as group extension numbers; in step S30, two or more designated extensions (including The designated group G1 3014) is used to form a multi-person conference call (Con-call). In this embodiment, the designated group G1 3014 is directly selected for transfer. At this time, the application 300 will edit a transfer request information. , Record the selected designated extension information, and send the transfer request information to the telephone exchange 100 (ie step S40).

Similarly, after receiving the transfer request information, the telephone exchange 100 executes a dispatch call procedure (only an execution command) to establish the incoming call 400 and the specified group G1 3014 recorded in the transfer request information (corresponding (Extension A 102, Extension B 103, Extension C 104) solid line arrow indicates that the designated group G1 is indicated by the solid arrow of the connection and connection (the telephone exchange 100 in the figure is connected to Extension A 102, Extension B 103, Extension C 104). The link association of group extension A 102, extension B 103, and extension C 104 set in 3014 has been turned on), and the external call 400 has been transferred to group extension A 102, extension B 103, In the call forwarding action of extension C 104, all group extensions will ring at the same time, and all of them can answer the external call 400 to form a group call.

The above illustrations are only simple illustrations. In practical applications, the internal extension address book of the enterprise can be directly imported into the designated extension table 301, which forms the designated extension A 3011, designated extension B 3012, designated extension In the form of C 3013, you can set up multiple designated groups G1 3014 to include the designated extension groups of each department according to the department. When you want to transfer, you can choose individual extensions or directly select the designated group according to the call demand. You can choose the target you want to transfer in multiple ways, for example, the designated group of the business department plus a designated group of R&D plus individual extensions of the deputy general manager, it is very convenient to form a conference call for related parties, and it is convenient to cooperate with the inventor to implement other patents , Can also be expanded into a video call conference.

According to the technical content disclosed in the present invention, it is indeed possible to easily and quickly transfer incoming calls that have not been answered by the main extension to the appropriate designated extension for pick-up without the need for complicated transfer operations on the main extension phone. However, the above is only a preferred embodiment of the present invention and is not intended to limit the scope of the implementation of the present invention. Therefore, all changes and modifications based on the shape, structure, features and spirit described in the patent application scope of the present invention are cited. , Should be included in the scope of the patent application of the present invention.

Claims (10)

A designated transfer method is to transfer the incoming call to the appropriate designated extension for pick-up under the condition that the incoming call has not been answered. It includes the following steps: (A) Install an application on a mobile device Program (APP), the application can execute the setting to bind at least one main extension and create a designated extension table for inputting at least one designated extension; (B) when the main extension receives an incoming call, it is in a state where it has not been answered Next, use the bound mobile device to open the application and take out the designated extension list; (C) select at least one designated extension to be transferred in the designated extension list; (D) edit a transfer request information, Record at least one of the selected extensions and send it to the telephone exchange; (E) after receiving the transfer request information, the telephone exchange executes a dispatch call procedure to establish at least the record of the incoming call and the transfer request information A link between the designated extensions; and (F) conducting the incoming call and at least a link between the designated extensions to complete the call transfer. The method according to claim 1, wherein the mobile device may be a smart phone, a tablet computer, a notebook computer, or other devices that can connect to the network and make a call by wired or wireless means. The method according to claim 1, wherein the application program can complete the setting and binding by using the telecommunication door number or hardware number of the mobile device and the extension number or hardware number of at least one main extension . The method of claim 1, wherein the designated extension can be a code of a designated group. The method as described in item 1 of the request item, wherein the designated extension table further records the user name corresponding to the designated extension. A designated transfer system includes a mobile device, an application program (APP), a plurality of extension devices, and a telephone exchange, wherein the plurality of extension devices receive external incoming calls through the telephone exchange; the application (APP) is installed On the mobile device, it is used to execute the setting to bind at least one extension device to become the main extension device, and the application can create a designated extension table for entering the extension number of at least one specified extension device; the telephone exchange is installed with A dispatch call procedure is used to establish a connection between the external incoming call and at least one of the designated extension devices, and complete the designated transfer by turning on the connection association. The system as described in claim 6, wherein the mobile device can be a mobile phone, a tablet computer, a laptop, or other devices that can connect to the network and make calls by wire or wirelessly. The system as described in claim 6, wherein the application can be bound by the mobile device's telecommunication door number or its hardware number with at least one main extension's extension number or its hardware number . The system as described in claim 6, wherein the designated extension can be a code for a designated group. The system as described in item 6 of the request item, wherein the designated extension table further records the user name corresponding to the designated extension.

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