TW201812649A - Instant reservation platform providing online reservation services without installing a large number of business applications in a mobile device - Google Patents

Abstract

An instant reservation platform is based on a chat program for at least one consumer to directly book at least one store, which includes a chat page, a reservation page, and a report page, and the reservation page is provided with a service menu, a waiter menu, a date menu and a time menu. The consumer can directly enter the name of the shop on the chat page, and then open a reservation page through at least one reservation web address replied on the chat page to select the desired service through the service page, and to select the desired waiter, date and time to finish reservation through the waiter menu, date menu and time menu, respectively. As a result, service appointments at various shops can be easily performed without installing a large number of business applications in a mobile device.

Description

   Instant booking platform   

The invention belongs to the technical field of e-commerce platforms, and in particular relates to an instant booking platform based on instant messaging software, which provides consumers with instant online bookings without the need to install additional business programs, thereby increasing consumer power and promoting social and economic development. .

After the development of thin and short mobile devices and wireless communication technologies such as 3G, 4G, or 802.11 WiFi, the phenomenon of "one hand and one machine" has become the norm of the times, and you and me are collected through mobile devices such as mobile phones and tablets Related information about life, such as finance, stock market, weather, news, etc. is also common. In particular, in recent years, the use of mobile devices to make instant online reservations for meals or beauty services has seen a rapid rise in business behavior, which has almost replaced the traditional telephone reservation behavior model. In addition to the instant nature of online reservations, it is also due to online reservations. The business mechanism often presents a high-information and transparent design, which is convenient for consumers to choose the service staff and time required. That is to say, the way of making phone reservations often has problems such as waiting for the call to connect, waiting for the caller of the store to speak conveniently, or communicating through the appointment time on the phone like a blind person, which greatly wastes the time of the consumer. Being dissipated and affecting social and economic development.

Furthermore, although consumers have been accustomed to using mobile devices to make direct service reservations in recent years, after this business behavior has gradually become common, they find that mobile devices have already installed excessive applications (APPs), and use these APPs to make service reservations. At times, it is often necessary to register a new account; in the long run, it may take some time to find the correct APP from the mobile phone before trying to book a restaurant. At this time, if you forget the account and password, it may take more time. In this way, it seems that the business behavior of making online reservations with mobile devices has become complicated and inconvenient.

In view of this, how to simplify the behavior process of booking a service and ensure the immediacy, convenience, and correctness of the booking behavior is the subject of the present invention.

In view of the problems of conventional skills, the purpose of the present invention is to provide a real-time reservation platform which is directly constructed on a chat program instead of a stand-alone program, so that consumers can directly make reservations through the current chat program, in order to open up new electronics At the same time, the business application model effectively improves the store's business sales.

According to the purpose of the present invention, the instant booking platform is based on a chat program for at least one consumer to reserve at least one service of at least one store directly. The chat program is provided with at least one chat window, which includes a chat page, a An appointment page and a report page, and the appointment page is provided with a service menu, a waiter menu, a date menu and a time period menu, and the report page is provided with a cancel button. The chat page telecom connects to the chat window, the reservation page, and the report page, the appointment page telecom connects to the report page, and when the consumer clicks the chat window to open the chat page and enter the store name of the store, the The chat page responds to at least one corresponding reservation URL. After the consumer clicks on the reservation website and opens the reservation page, the service required by the service menu is selected, and the server, date and time required by the service are selected through the waiter menu, the date menu, and the time menu. Send a reservation request to the report page, so that the report page reports the related reservation message of the service. At this time, the report page detects whether the consumer clicks the cancel button, and if so, deletes the service's reservation; otherwise, sends a reservation result to the chat page to complete the reservation.

The chat program is LINE, FB Messenger, Skype, QQ or M + Messenger. The instant booking platform further has a search page, the search page is connected to the chat page by telecommunications, and the chat page is provided with a function menu. The function menu is provided with a search button. When the consumer clicks the search button, the search page That is, it is opened for searching the store or the service, and at least one search result corresponding to the search result is displayed. The search result is hyperlinked with the reservation URL and a store page. When receiving the reservation request, the return page reports the service reserved by the consumer, the waiter required by the service, the date and time, and the reservation status of one of the services, and the reservation status is used to display the status of the reservation. Types. The function menu can be a pull-up menu, a pull-down menu or a side pull-down menu in the chat page, and a reservation record button is provided for the consumer to click and enter at a record page to view at least one reservation record. When the consumer clicks on the appointment record, the report page returns the corresponding service, the waiter required by the service, the date and time, and the appointment status.

According to another object of the present invention, the instant booking method is based on a chat program for at least one consumer to reserve at least one service of at least one store directly. The chat program is provided with at least one chat window, which includes the following steps: After selecting the chat window to open the chat page, enter the store name of the store, so that the chat page responds to at least one corresponding reservation URL, and click the reservation URL to open a reservation page; then, use a service in the reservation page After selecting the required service from the menu, and selecting a waiter, date and time period for the service demand through a waiter menu, a date menu and a time period menu on the appointment page, the appointment page sends an appointment request to a return page to return The relevant reservation message of the service is used to confirm the relevant reservation message of the service to complete the appointment, or use one of the cancel pages of the report page to delete the appointment of the service.

The chat program is LINE, FB Messenger, Skype, QQ or M + Messenger, and the instant booking method can further include the following steps: Click the search button of a function menu in the chat page to open a search page for Search the store or service and display at least one corresponding search result, and the search result is hyperlinked to the reservation URL and a store page; when the return page receives the reservation request, return the service reserved by the consumer , The waiter required by the service, the date and time, and the appointment status of one of the services, and the appointment status has multiple types for displaying the appointment status.

In addition, the function menu may be a pull-up menu, a pull-down menu or a side pull-down menu in the chat page, and a reservation record button is provided for the consumer to click to enter at least one Appointment records. When the consumer clicks on the appointment record, the report page returns the corresponding service, the waiter required by the service, the date and time, and the appointment status.

To sum up, the present invention allows the consumer to obtain information such as the friend ID, two-dimensional bar code, account number, or phone number of the instant booking platform to add friends, such as restaurants, beauty, hairdressing or clothing. You can make reservations for various stores such as decorations without having to install a separate reservation program or register for an appointment account. In this way, the operation process of booking services through mobile devices will be extremely simplified and the number of consumptions will be increased, which will help the development of the business economy.

1‧‧‧ chat program

10‧‧‧ Buddy List

100‧‧‧ chat window

11‧‧‧Message Form

2‧‧‧ Instant Booking Platform

20‧‧‧ chat page

200‧‧‧Function menu

2000‧‧‧Search button

2001‧‧‧Reservation button

2002‧‧‧Favorite Button

2003‧‧‧Reservation record button

2004‧‧‧Hot Store Button

2005‧‧‧Customer Service Button

201‧‧‧Reservation URL

21‧‧‧ Reservation Page

210‧‧‧Service menu

211‧‧‧waiter menu

212‧‧‧Date Menu

213‧‧‧time menu

214‧‧‧Reservation Request

22‧‧‧Report Page

220‧‧‧Cancel button

221‧‧‧Reservation status

222‧‧‧Reservation result

23‧‧‧Search Page

230‧‧‧Search results

231‧‧‧Shop URL

Steps S1 ~ S5‧‧‧‧

FIG. 1 is a block diagram of a preferred embodiment of the present invention.

Figure 2 is a flowchart of a preferred embodiment of the present invention.

FIG. 3 is a first schematic view of steps of a preferred embodiment of the present invention.

Fig. 4 is a schematic diagram of the second step of the preferred embodiment of the present invention.

Fig. 5 is a schematic diagram of the third step of the preferred embodiment of the present invention.

In order to make your reviewers understand the content of the present invention clearly, please refer to the following description with drawings.

Please refer to FIGS. 1 to 3, which are block diagrams, flowcharts, and step schematic diagrams 1 of the preferred embodiment of the present invention, respectively. As shown in the figure, the instant booking platform 2 is based on a chat program 1 that allows at least one consumer (not shown) to directly reserve at least one service in at least one store. The chat program 1 can be LINE, FB Messenger , Skype, QQ or M + Messenger, and at least one friend list 10 and one message list 11 are provided. When the consumer performs a join action of a chat buddy, the buddy table 10 is provided with at least one chat window 100, and the chat window 100 is placed on the message table 11 after the consumer has attempted to communicate. The instant booking platform 2 may be provided with at least a chat page 20, a booking page 21, a return page 22, and a search page 23. The chat page 20 is connected by telecommunications to the chat window 100, the reservation page 21, the return page 22 and the The search page 23, the appointment page 21, and the telecommunications link the report page 22 and the search page 23. The chat page 20 is provided with a function menu 200. The function menu 200 may be provided with a search button 2000 for the pull-up menu, pull-down menu or side pull-down menu in the chat page 20, and the reservation page 21 is provided with a service menu 210, a waiter menu 211, a date menu 212, and a time period menu 213, and the report page 22 is provided with a cancel button 220. In addition, the chat program 1 uses LINE as an example. The operation method of the instant booking platform 2 may include the following steps:

Step S1, after the consumer clicks the chat window 100 as shown in FIG. 3 to open the chat page 20, step S10: the chat page 20 self-checks whether the consumer enters in his input field and sends it to the store Shop name? If yes, go to step S2, otherwise go to step S11: the chat page 20 self-checks whether the consumer uses the search button 2000 of its function menu 200 to search the store or the service as shown in FIG. If yes, go to step S2, otherwise go back to step S10. Of course, in addition to entering the store name of the store in the input field, the consumer can also enter a service type, keyword, or service code in the input field.

In step S2, the chat page 20 responds to the corresponding at least one reservation website 201 for opening a reservation page 21 after being clicked. In this embodiment, when the consumer clicks the search button 2000, the search page 23 opens. At this time, the consumer can select such items as food, clothing, afternoon tea, beauty, and boutique by entering the store name of the store. Search services such as service types such as massage, shoes or shoes, select a nearby store or enter keywords, etc., and the search page 23 can display the corresponding reservation website 201 directly on the chat page 20, or on the search page 23 The corresponding at least one search result 230 is displayed in a graphic manner, and the search result 230 is hyperlinked to the reservation website 201 and a store website 231 for the consumer to browse the relevant business information of the store through the store website 231 , Promotions, updates, or discount coupons. In addition, when the consumer clicks the search button 2000, the chat page 20 can display a navigation message in real time for teaching the consumer how to use the present invention to make an appointment.

Then, when the consumer clicks the reservation website 201 to open the reservation page 21, step S3, as shown in FIG. 5, using a service menu 210 in the reservation page 21 to select a service shop address and the service required For example, when hair cutting, shampooing, coloring, or washing and cutting, etc., the waiter menu 211 may display the corresponding waiter corresponding to the selected service, such as Alice, Ken, Jenny, or not selected. Then, when the required waiter is selected through the waiter menu 211, the date menu 212 and the time menu 213 will also display corresponding options. When the consumer selects the date and time of the service request, the reservation page 21 will send a The reservation request 214 opens a report page 22 to report the related reservation information of the service. Incidentally, the reservation page 21 may be provided with a reserver information field for the consumer to enter the name and mobile phone number for the convenience of store records, and when the consumer wants to reserve the same store again, The reservation page 21 will automatically bring out the previous reservation information in these two fields. Moreover, the reservation page 21 can automatically bring out the previous reservation information, such as the service and its attendants, date and time.

When receiving the reservation request 214, the return page 22 executes step S4: return the relevant reservation information of the service, for example, return the service reserved by the consumer, the waiter required by the service, the date and time, and the service One of the appointment status 221, and the appointment status 221 is used to display the status of the appointment, there are multiple types, these types can be unarrived, arrived, used or cancelled, etc., to show whether the appointment is successful? Has the service been used? And, the report page 22 detects whether the consumer clicks the cancel button 220? If yes, step S40: delete the service reservation and return to the chat page 20. On the contrary, the consumer can directly go back to the previous page and execute step S5: the report page 22 sends a reservation result 222 to the chat page 20 to complete the reservation. At this time, the instant booking platform 2 can also set whether to resend the booking result 222 some time before the scheduled date arrives to remind the consumer to go to the appointment on time.

It is worth noting that the function menu 200 may further include a reservation button 2001, a favorite button 2002, a reservation record button 2003, a popular store button 2004, and a customer service button 2005. When the consumer clicks the reservation button 2001, the chat page 20 may display usage instruction to teach how to enter the complete store name or the store name keyword directly in the chat page 20 to search for the store and make an appointment, or use the search button 2000 features make appointments after shopping. Of course, the consumer can mark the store as a favorite when visiting various stores for quick review later through the favorite button 2002 to facilitate the purchase of the service. In addition, the consumer can view at least one appointment record through the appointment record button 2003 to open a record page (not shown), and when the appointment record is clicked, the report page opens and reports the corresponding service and service The requested waiter, date and time, and the appointment status 221. The popular store button 2004 can assist stores to promote or promote the store or the service, that is, the consumer can browse the store in the popular or advertisement through this button. The customer service button 2005 is used to assist the consumer with instant response questions to the instant booking platform 2. In addition, the consumer can directly enter the words "search", "reservation", "favorite", "reservation record", "popular store" or "customer service" in the chat page 20 instead of buttons to speed up the platform user's Flexible operation. In addition, the store provided by the instant booking platform 2 can be contacted by the platform personnel to find it. Of course, any store can also open the store upon its own application.

The above descriptions are merely exemplary preferred embodiments, but not limiting. Any equivalent modification or change made without departing from the spirit and scope of the present invention shall be included in the scope of the attached patent application.

Claims (10)

    An instant booking platform is based on a chat program for at least one consumer to reserve at least one service of at least one store directly. The chat program is provided with at least one chat window, which includes: a chat page, which is connected by telecommunications to the chat Window, when the consumer clicks the chat window to open the chat page and enter the store name of the store, the chat page will respond to at least one corresponding reservation URL; an appointment page, which is connected by telecommunications to the chat page and has a service Menu, a waiter menu, a date menu, and a time period menu. When the consumer clicks the appointment website to open the appointment page, the service required by the service menu is selected, and the waiter menu, the date menu, and After selecting the waiter, date and time period for the service request, the time slot menu sends a reservation request; and a report page, which is a telecommunication linking the reservation page and the chat page and is provided with a cancel button. When the report page receives the reservation request, Report the relevant reservation message of the service, and check whether the consumer clicks the cancel button, It is then delete the appointment of service, if otherwise convey a reservation result to the chat page and complete a reservation.         The instant booking platform described in item 1 of the scope of patent application, wherein the chat program is LINE, FB Messenger, Skype, QQ or M + Messenger.         The instant booking platform described in item 2 of the scope of patent application, wherein the instant booking platform further includes a search page, the search page is connected to the chat page by telecommunications, and the chat page is provided with a function menu, and the function menu is provided with a Search button. When the consumer clicks the search button, the search page opens for searching the store or service, and displays at least one corresponding search result. The search result is hyperlinked to the reservation URL and a store page. .         The instant booking platform described in item 3 of the scope of patent application, wherein the return page, upon receiving the reservation request, returns the service reserved by the consumer, the waiter required by the service, the date and time, and the service One of the reservation statuses, and the reservation status is used to display the reservation status and has a plurality of types.         The instant booking platform as described in item 4 of the scope of patent application, wherein the function menu is a pull-up menu, a pull-down menu or a side pull-down menu on the chat page, and a reservation record button is provided for the The consumer clicks to view at least one appointment record after entering a record page. When the consumer clicks the appointment record, the report page returns the corresponding service, the waiter required by the service, the date and time, and the appointment. status.         An instant booking method is based on a chat program for at least one consumer to reserve at least one service of at least one store directly. The chat program is provided with at least one chat window, which includes the following steps: click the chat window to open it The chat page; enter the name of the store, so that the chat page responds to at least one reservation URL; click the reservation URL to open a reservation page; use a service menu in the reservation page to select the service that is required, and use the service After a waiter menu, a date menu, and a time period menu are selected on the reservation page, the server, date and time period required for the service are selected, the reservation page sends a reservation request to a report page to report the relevant reservation information of the service; and confirm the Complete the appointment with the service-related appointment message, or use the cancel button on one of the report pages to delete the appointment for that service.         The instant booking method described in item 6 of the scope of patent application, wherein the chat program is LINE, FB Messenger, Skype, QQ or M + Messenger.         The instant booking method described in item 7 of the scope of patent application, further includes the following steps: Click the search button of a function menu in the chat page to open a search page for searching the store or the service and displaying the corresponding at least A search result, and the search result is hyperlinked to the reservation URL and a store page.         The instant booking method described in item 8 of the scope of patent application, further includes the following steps: when the report page receives the booking request, report the service booked by the consumer, the waiter required by the service, the date and time, And one of the reservation statuses of the service, and the reservation status has a plurality of types for displaying the reservation status.         The instant booking method described in item 9 of the scope of patent application, wherein the function menu is a pull-up menu, a pull-down menu or a side pull-down menu on the chat page, and a reservation record button is provided for the The consumer clicks to view at least one appointment record after entering a record page. When the consumer clicks the appointment record, the report page returns the corresponding service, the waiter required by the service, the date and time, and the appointment. status.