TW201025935A - Enterprise client multiple reporting service system - Google Patents

Abstract

An enterprise client multiple reporting service system is a multiple message reporting system which combines with a multiple reporting host, a mobile phone network, an internet network, a short-message platform, a voice dial-out platform, a Fax platform. The important message of the enterprise client can send to the reported target by the flexible and high-reliability means. The multiple reporting host of the present invention, designed in dual-router access mechanism, is provided to communicate a network link with the host, the short-message platform, the voice dial-out platform, the Fax platform and the e-mail server in a normal operating mode. Once there has an abnormal event occurs between the router and the service platform, the system will switch to another route and provide link to the service platform. This can reduce the signal-transmitting failure due to network abnormality happens. The system provides four multiple reporting manners with e-mail, short-message, voice dial-out and Fax. The administrator, according to every individual case, can employ the reporting means or all four multiple reporting means. The invention can precisely timed signal transmission for achieving real-time processing requirement.

Description

201025935 IX. Description of the Invention: [Technical Field of the Invention] The present invention relates to a system for message notification, which has a backup routing mechanism and a multiple notification mechanism, so that the enterprise has an Av-poor and flexible message. sending method. [Prior Art]

Traditionally, the message notification mainly adopts the method of transmitting the voice of the sacred film. The transmission of the early voice can be made by dialing the phone. The picture text can be transmitted by fax to the popularity of the 9 mobile phone. The mobile phone newsletter has also become a kind of mobile phone newsletter. The main way of messaging, and because of the popularity of the Internet, e-mail has become an important medium for people to deliver messages. However, these message senders have certain shortcomings, such as high cost of calling & and it is difficult to notify multiple people at the same time. The fax notification must be equipped with a fax machine at the receiving end.

Mobile phone newsletters have difficulties in receiving documents. In terms of the majority of people's receiving habits, e-mails lack shortcomings such as instant notification. In recent years, there has also been a mode in which the notification data is sent to the message delivery service platform, and then sent to multiple recipients via the host. This architecture can be used only in the environment where the enterprise is connected to the Internet. Service, so it can reduce the cost of building the enterprise, and its acceptance is getting higher and higher. However, the shortcoming of this architecture is that if the routing of the enterprise-to-message sending host is abnormal, the message will not be sent smoothly, and the enterprise may be caused. 5 Business loss of 201025935. It can be seen that there are still many shortcomings in the above-mentioned methods of use, which are not a good designer's and need to be improved. In view of the shortcomings of the above-mentioned information notification methods, the inventor of the present case succeeded in researching and developing the multi-disciplinary service system for cost-based enterprise customers after the research and improvement of the innovation and the painstaking research. SUMMARY OF THE INVENTION The object of the present invention is to provide a corporate customer multiple notification service system, which utilizes a proxy messaging platform architecture to integrate various messaging platforms such as email, newsletter, voice, and fax, in addition to reducing the cost of establishing a notification system for an enterprise. It can also overcome the shortcomings of individual notification methods, and use the dual-network routing mechanism to enhance the reliability of routing between enterprises and messaging service platforms. The enterprise provides a flexible and credible dual-reporting mechanism, allowing enterprises to set notifications on their own conditions. In this way, there is no need to worry about corporate losses caused by failures in the notification process. The enterprise customer multiple notification service system that achieves the above-mentioned inventions, combined with a dual-communication host, mobile phone network, news platform, voice outbound platform and fax platform to provide a dual message notification system The information to be notified is transmitted to the mailing service platform via mail, newsletter, voice outbound and fax through the double notification host. The service platform then converts the received notification data into email. The phone is simple 6 201025935, synthesized voice, fax file And connected to the designated receiving end, this multiple notification mode provides a flexible notification mode for the rest of the industry. In the case of setting simultaneous multi-channel notification, the probability of notification messages being read immediately can be improved; and the dual notification host and service can be reduced. The risk of abnormal network routing between platforms is added to the dual-network routing mechanism and the route setting method is added, so that the route between the two can be maintained in a normal state, which effectively improves the reliability of the notification transmission. [Embodiment] Please refer to the figure-*, which is a system architecture diagram of the enterprise customer duplex notification service system of the present invention. The present invention provides a manager to use a personal computer host! Connect to the duplex notification host 2 to set the notification message content, and set the method to input the notification text and upload the notification file on the webpage. The notification host 2 converts the content of the notification message set by the administrator into the message format accepted by the service platform, and checks the connection status to determine the connection network established by the 3 (} network card 3 to connect the 3G mobile phone base station 5 to reconnect to the Internet. Network 6 or use the Ethernet card 4 to connect to the Internet 6, and then transfer the converted message and identity card information to the mail server 7, the news platform 8, the voice outbound platform 9 and the fax platform. FIG. 2 is a schematic diagram of a dual-communication host architecture of the enterprise customer duplex notification service system of the present invention, including: a message processing module and a routing λ foot module 22', wherein the message processing module 21 is mainly responsible for transmitting identity authentication data to the service. Platform (including mail, newsletter, voice outbound and fax 201025935

The platform) converts the content of the notification message set by the administrator into the message format accepted by the service platform. 'An additional execution message is received from the service platform and the result obtained is stored for the administrator to query; the routing setting module 22 is responsible for determining the message. Which network path is transmitted. Since the duplex notification host 2 adopts a dual network architecture, one is connected to the Internet through the Internet 4 and the other is connected to the Internet through the 3G network card 3 via the 3G mobile phone base station 5 Network 6, so each service platform (human mail platform 7, SMS platform 8, voice outbound platform 9, fax platform 1) all install two sets of ip, one for the service host URL ServiceIp, the other for the service The test machine URL TestIp of the host on the same network segment can be connected (Note: the cost of the service host is much higher than the test machine). The routing setting module 22 forcibly routes the route connected to the ServiceIP to the adsl connection to the TestIP route to force the mobile network connection, and periodically checks the connection status. The possible status of the connection and its handling are as follows: (1) The ADSL connection is abnormal, and the mobile network connection is handled normally: the connection to the ServiceIP route is changed to the mobile network connection, and then the TestH^ is changed to the ADSL connection. line. The notification message processing module 21 notifies the management of the ADSL abnormal state information. In this case, if the ADSL connection is back to normal, consider the ADSL connection is more stable than the mobile network connection, and then connect to the SerW ^ slightly to restore the ADSL connection, and connect to the TestIP route to change back to the mobile network. Road connection. 201025935 (2) The ADSL connection is normal, and the mobile network connection is abnormal. Processing method: The notification message processing module 21 notifies the management network of the abnormal status information of the mobile network. (3) ADSL connection is abnormal, and the mobile network connection is abnormal. Processing method: The notification message processing module 21 notifies the management personnel of the ADSL and the mobile network abnormal state information through other notification methods. (4) The ADSL cable is normal and the mobile network connection is normal. No action is required in this state.

Because the routing setting module 22 provides the same information transmission path of the duplicate notification host 2 and the service platform (mail platform 7, SMS platform 8, voice outbound platform 9, fax platform), the chance of message notification failure is relatively greatly reduced. The service platform is responsible for verifying the identity information sent by the message processing module. The main task is that the mail platform 7 is responsible for sending the notifications within the notification (4) to the mailing list. (4) Email box 1 The newsletter platform 8 transfers the notification content to The SMS mode is sent to the mobile/fixed line telephone 12, and the voice dialing platform 9 uses voice synthesis ((10)

Speech) technology will report the internal Xuan n valley to - tone and then automatically dial to the mobile phone / fixed line telephone 12 to play the voice to let the receiver listen to the notification message, the fax platform will pass (four) into a fax format and then sent to the fax machine 13 After the completion of the service platform, the relevant service platform will send the results to the host 2, and finally store the results in the poor 3" from the ton to the host. For the inquiry; the notification method described in 201025935 can be carried out at the same time, which can effectively improve the chance of the notification being successfully received, and achieve the purpose of being processed in time. The enterprise customer multiple notification service system provided by the present invention is compared with other conventional technologies. It has the following advantages: 1. The invention provides a flexible and flexible multiple notification service system for enterprises, and can choose to simultaneously use the multi-notification pipeline to send notification messages. In addition to overcoming the shortcomings of the single notification method, it also improves the chances of the notification being successfully received. The present invention can reduce the risk of failure of notification transmission due to abnormal network routing between the duplex notification host and the service platform. The detailed description of the present invention is intended to be illustrative of the preferred embodiments of the present invention, and is not intended to limit the scope of the present invention. In the scope of patents. • In summary, the case is not only innovative in terms of technical thinking, but also has many of the above-mentioned functions that are not in the traditional methods of the past, and has fully complied with the statutory invention patent requirements of novelty and progressiveness. To file an application, please ask the responsible office to approve the invention patent application, so as to invent the invention, and to feel it. [Simplified description of the drawings] Please refer to the following detailed description of the invention and its accompanying drawings, which will improve the technology of the present invention. The content and its purpose effect; the related drawings are as follows: Figure 1 is the system frame 10 201025935 of the enterprise customer multiple notification service system of the present invention; Figure 2 is the architecture diagram of the double notification host of the enterprise customer multiple notification service system of the present invention, [main components] Symbol Description] 1 Personal computer host 2 Duplicate notification host 3 4 Ethernet card 3G network card 5 3C}Mobile Phone Base Station 6 Internet 7 8 Mail Platform News Platform 9 Voice Outbound Platform 10 Reference 11 Fax Platform Email Box 12 Mobile/Fixed Telephone 13 Fax Machine 21 Message Processing Module 22 Routing Setting Module 11

Claims (1)

201025935 X. Patent application scope: 1. An enterprise customer multiple notification service system, which can provide existing enterprise users with a low-cost, flexible, immediacy and high-reliability notification system. The components include: a· Duplicate notification host : Responsible for converting the notification content into a notification service The acceptable data format of the service platform, and maintain and inform the normal connection status of the route between the service platform connections: Dual network architecture: Connect the ADSL and 3G network cards to the 3G mobile network through the Ethernet network card and connect to the 3G mobile network. Internet architecture; c. Notification service platform: including service platforms such as mail, SMS, voice outbound and fax, responsible for the identity authentication of the duplex notification host connection and sending the received notification data to the receiving device; d Receiving notification device: A device responsible for receiving or storing corporate notification data. 2. The enterprise customer multiple notification service system described in claim 1, wherein the multiple notification host comprises: - a message processing module, configured to convert the content of the notification message set by the administrator into a message format accepted by the service platform, And transmitting the identity authentication data to the notification service platform, and receiving the execution message of the notification service platform reply, storing it for the administrator to query, and the routing setting module is responsible for determining the message transmission path. 12 201025935 3. For the enterprise customer multiple notification service system described in item 2 of the patent application scope, the routing setting module sets two sets of Ip, respectively, the service host website kvieeIP, and the test machine in the same network segment as the service host. Website TeStIP, where the default ServiceIp is set to use for the Ethernet card test connection, and TestIP is used for the 3G network card test connection. 4. If you apply for a patent scope! Corporate customer duplex notification service Calling system, in which each of the notification service platforms sets two sets of ιρ, respectively, service host URL Serviceip, and test machine network partner TestIP in the same network segment as the service host » as applied for patent_i item The notification service system further includes: a. The routing module of the duplex notification host periodically checks the status of the dual-network routing to the notification service platform to keep the connection between the host and the service platform normal; b. When there is a notification When required, the message notification setter uses the internal internal touch connection to the duplex notification host to set the notification content and notification pipeline; c. The duplex notification host converts the notification content into the corresponding format according to the notified notification pipeline, and then transmits the identity authentication data. To the corresponding notification service platform, after successful, the notification format of the conversion format will be transmitted to the notification service platform; 13 201025935 d. The notification service platform will send a notification message to the email address, mobile/fixed line telephone and fax machine after receiving the notification content. Waiting to receive the notification device and return the result to the double notification master e. The duplex notification host receives the transmission result and stores it for later inquiry by the personnel. 14