RU2757000C1 - System for searching for and booking a product or a service - Google Patents

Abstract

FIELD: information technology.

SUBSTANCE: invention relates to the field of information technology, namely to selling products and services to users of a global information network. The system for searching for and booking a product or a service includes a combination of functional modules, including a module for recording and authorising users of the system, a module for automatic or manual control, a database module, a module for searching and issuing results, a module for competitor offers, a module for customer offers, a module for analysing the behavior of the customer, a module for booking products or services.

EFFECT: expanding the range of technical means for purchasing and selling products and services using network technology.

1 cl, 2 dwg

Description

The invention relates to the field of information technology, namely the sale of goods and services to users of a global information network.

A method of providing information about the price of a product on a mobile device is known from the state of the art (WO2015057840 from 2015.04.23), comprising the steps:

- the provision of a service for the purchase of goods;

- product search for one or more products in any browser on a mobile device;

- obtaining a unified address of the resource on which the product is placed;

- linking the specified unified resource address with the service for purchasing goods;

- retrieving information about the product and the price from the specified resource;

- ordering product and price information at the best possible product price offer;

- exchange of information about the product and the price from the specified resource with the specified service;

- displaying product and price information on a mobile device for viewing by the user;

- providing a single checkout option for goods from suppliers received from multiple browsers using the mentioned service for purchasing goods.

The disadvantages of this technical solution are the limited capabilities of the service, including only the search for the required product and sorting the found offers by price, as well as the difficulty in connecting the supplier to the system and the relevance of the data.

The closest in technical essence is the method of electronic sale of goods and services (patent for invention RU 2470363, publ. 20.12.2012 Bul. No. 35), which includes the collection and integration of information about offers of goods and services from suppliers in a central server device equipped with a means communication with the servers of suppliers and computers of users of the social global information network, placing information about offers of goods and services from suppliers in a central server device and receiving requests from users to purchase goods and services, unifying information about offers of goods and services from suppliers and demonstrating unified information in user terminal system in the form of an electronic catalog located in the central server device, as well as the formation of a purchase order with subsequent redirection of the user to the server of the corresponding supplier. The disadvantage of this technical solution is the limited service capabilities.

The task to be solved by the claimed invention is to develop a system and method for searching and reserving goods or services that are in the immediate availability of the buyer and on favorable terms for him, including cost, delivery, gifts, bonuses, etc.

This problem is solved by the fact that the system for searching and reserving a product or service contains a set of functional modules, including

the module for registration and authorization of system users, registering new users, requesting and saving user data, creating a personal account for each user, in which the user can manage the data and operation of the modules, and authorizing users in the system, checking and identifying the user to access the system, which accesses the system through social global information networks;

an automatic or manual control module, made with the ability to automatically or manually make changes to the database, manage goods or services, check the correctness of data, approve the publication of proposals from competitors, based on statistics and training, manages the system data;

a database module containing all data about goods or services, including images of goods, descriptions, prices, buyers and sellers, data of the location of sellers and buyers, statistics, search queries, data from the offer module from competitors;

a module for searching and issuing results, made with the ability to conduct an intelligent search in the database of goods and services, which self-learns based on statistics of search queries and customer behavior, forming and displaying search results as close as possible to the wishes of the buyer, while the search results are an endless list goods or services with product images, a brief description, cost and distance to the seller, and search results can be filtered, and each product or service has its own card on which the buyer can reserve a product or offer his price;

the module offers from competitors, which generates an offer to the buyer based on triggers configured in the system and automatically sends offers, which also monitors and manages all sent and approved offers from stores;

the module of the offer from the buyer, to form and automatically send the buyer's offer to the sellers at the price or terms, control and manage all sent, approved offers from the sellers;

a module for analyzing customer behavior, which collects and analyzes the main indicators of customer behavior;

a module for reserving goods or services, which accepts or rejects the offer by the seller or the buyer, sends data to the seller's personal account and reserves the goods by the buyer.

The technical result provided by the given set of features is the expansion of the arsenal of technical means for purchasing and selling goods and services using network technologies, which searches for and reserves goods or services that are in the immediate availability of the buyer and are offered for purchase on favorable terms for the buyer.

The declared system allows the buyer to find and reserve any product or service of interest closer or cheaper.

The system is an aggregator of databases of goods and services of sellers (shops and businesses), which have the ability to select goods and services based on the preferences of the buyer. All sellers, upon gaining access to the system, have the opportunity to load their goods / services into the system, receive a system for managing goods / services, offers, etc. Each product / service has a description, price, name and other necessary characteristics, and after the product / service is loaded into the system, it is indexed. Buyer preferences are formed on the basis of deep analytics of customer behavior in the application by specialists or automatically. This analytics of customer behavior is made using well-known methods and technologies.

The essence of the invention is illustrated by diagrams, which depict:

figure 1 is a block diagram explaining the principle of operation of the system,

in fig. 2 is a general block diagram of the system.

According to the proposed invention, the system includes a central server device equipped with a means of communication with servers of suppliers, which collects, unifies and merges information about offers of goods / services from many different suppliers, and information about the geographical location of suppliers. The central server device forms a unified database of goods and services, and also presents such information as a unified electronic catalog of goods and services located in the central server device and displayed in the user terminal system (customer interface). The server of the social global information network hosts an application - a customer interface (a module for connecting a user with a central server device). Technically, a social global information network is a collection of users' computers connected to a server of a social global information network by the Internet. The customer downloads a module located on the server of the social global information network for communication with the central server device (customer interface), which provides communication of the customer's computer with the central server device. Further, the customer requests information about the required product / service from the central server device. As a result of the customer's request, the central server device generates a response containing information about all relevant goods / services available in the database and sends it to the customer. Further, the central server device, based on the analysis of consumer preferences, sends a request to suppliers about the possibility of providing individual conditions to the buyer. Suppliers can provide the buyer with their conditions, on the basis of which the buyer makes reservations for the goods. The central server device is made with the possibility of sending the conditions of purchase of goods to the store / supplier by the buyers. Further, the purchase of goods is carried out.

The central server device collects information about suppliers, their geographic location, information about the availability of goods / services and their cost.

The buyer and seller must be registered in the system (on the central server device).

Thus, the system for searching and reserving goods / services includes:

- module for registration and authorization of system users (sellers and buyers);

- module of automatic or manual control;

- a database of goods / services, which is capable of updating;

- module for searching and issuing results;

- module for generating proposals from competitors;

- module for forming an offer from a buyer;

- module for analyzing customer behavior;

- module for reservation of goods / services.

The module for registration and authorization of users authorizes users in the system, verifies data, restores access in case of data loss, distributes access rights, and provides access through social global information networks.

After registration, the user of the system manages his data, statistics of search queries, statistics of goods, management of offers from competitors, the status of offers, reservation of goods / services, settings for working in the system.

The automatic or manual control module is configured to automatically or manually make changes to the database, manage goods or services, check the correctness of data, approve the publication of proposals from competitors, based on statistics and training, manages the system data.

The database contains all data about goods / services, sellers, location data of sellers and buyers, statistics of search queries.

The system carries out an intelligent search in a database of goods and services, which can self-learn based on statistics of search queries and customer behavior, thereby giving search results that are as close as possible to the wishes of the buyer.

The search result is an endless list of goods / services with photos, short descriptions, cost and distance to the seller. Search results are generated based on smart search and query statistics. Search results can be filtered by different criteria, price, distance, date, cost. Each product / service has its own card on which the buyer can reserve the product or offer his own price.

The module for generating offers from competitors recommends a product or service at the moment when the buyer is ready to purchase the selected product / service based on triggers configured in the system. For example, triggers such as geolocation (triggered the condition of searching for a product, viewing a card, laying a route, being in the radius of a store where there is a product), recommendations (a search was carried out, viewing a product card, there was a transition to two or more products of a similar subject) , adding to favorites (triggered if the buyer added more than one product / service of the same type to the favorites), direction of his price (if the user sent offers with his price for the product). Depending on the conditions configured in the personal account of the store, the product is offered to the user with maximum benefit.

A module offering products from a competitor works as follows. The search engine, based on customer behavior, shows products from the seller's base with products that have advantages. For example, a buyer is looking for the product "Drill Caliber pg-321". Such a drill with these parameters was found in 5 sellers in the general list and the buyer performed some actions with the product (tried to press the button to reserve the product, went to the store's address, read the description, performed clarifying actions, went to similar products, etc.). But also such a drill was found in a special database of one of the sellers. The module marks the customer's id and as soon as the customer is near the store (based on geolocation) where this product is available, for example, for 1,000 rubles, the system sends the customer a notification, where "Drill Caliber pg-321 + set of drills and carrying" for 1,200 rubles but in a different store. Triggers and conditions for displaying an offer are set by the seller independently. Thus, the system understands that a person really wants to buy a product and offers special conditions from another store.

The module for generating an offer from a buyer allows automatic sending of a buyer's offer at a price or terms before booking an item, this module monitors and manages all sent, approved offers from sellers.

Buyer behavior analysis module. The work of this module is based on the analysis of various indicators of customer behavior. Mechanisms for selection and conditions for displaying offers from competitors (sellers) are built on the basis of the buyer's behavior.

The goods / services reservation module allows the buyer to reserve goods, send data to the personal account of the seller, administrator, buyer. It also allows you to accept or not accept the offer by the seller and make a reservation of goods at the price and conditions of the buyer.

The method of searching and reserving goods includes the following stages:

1. The buyer is registered in the system.

2. The seller is registered in the system.

3. The buyer sets a search query for a product or service.

4. The search module finds a product / service.

5. The buyer looks at the product / service card.

6. The system analyzes customer behavior.

7.1. Based on the buyer's preferences, the system offers a better offer. A benefit can be like a product with a special discount, a product for the same price plus an additional product as a gift, a product plus free shipping, a product plus a discount on the next purchase, etc.

7.2. Also, the buyer can, when choosing a product / service, offer his own conditions of purchase, for example, offer his own value or other conditions. The application is sent to sellers where this product / service is available and the seller's system decides to refuse or accept the buyer's offer.

8. The buyer accepts or does not accept the offer from the seller, or the seller accepts or does not accept the offer from the buyer.

9. The buyer reserves the goods.

10. The system reserves the goods in the seller's system (on the seller's server).

11. The buyer pays for and takes the reserved goods.

The declared system for the search and reservation of goods has functional features that distinguish it from existing analogues:

1. Huge base of goods / services, distributed over a clear directory structure;

2. The system has filters that allow you to filter search results by distance from the buyer's location, by price, by name;

3. The system gives out as a result of the search the recommended goods / services based on preferences, search statistics, actions of the buyer;

4. The system provides data of offers from different suppliers (sellers) under different conditions of buyer's behavior. (For example, a customer searched for a product, the system determines the location of the customer and, if the customer is near a store where this product / service is available, the system offers the product / service that the customer was looking for, with a discount or on special conditions);

5. The system allows buyers to send offers to stores / suppliers (For example, a user has found an item that he wants to buy according to his conditions, an offer is sent to stores, stores approve / disapprove of the offer and reserve the item on the buyer's terms);

6. The system collects and analyzes search queries.

Thus, the developed system searches for and reserves goods or services that are in the nearest availability to the buyer and are offered for purchase on favorable terms for the buyer.

Claims (9)

A system for searching and reserving a product or service, containing data input devices, servers for storing data, including processors, memory connected to the processor, databases, an application is placed on the server intended for communication between the buyer and the seller, for communication between the user and the central server device , the search and reservation of a product or service is carried out by a set of functional modules, which includes the module for registration and authorization of system users, registering new users, requesting and saving user data, creating a personal account for each user, in which the user can manage the data and operation of the modules, and authorizing users in the system, checking and identifying the user to access the system, which accesses the system through social global information networks; a database module containing all data about goods or services, including images of goods, descriptions, prices, buyers and sellers, data of the location of sellers and buyers, statistics, search queries, data from the offer module from competitors; a module for searching and issuing results, made with the ability to conduct an intelligent search in a database of goods and services, which self-learns based on statistics of search queries and customer behavior, generating and displaying search results that are as close as possible to the wishes of the buyer, while the search results are a list goods or services, a brief description, cost and distance to the seller, and search results can be filtered, and each product or service has its own card on which the buyer can reserve a product or offer his price; a module for reserving goods or services, which accepts or rejects the offer by the seller or the buyer, sends data to the seller's personal account and reserves the goods or services by the buyer, an automatic or manual control module, made with the ability to automatically or manually make changes to the database, manage goods or services, check the correctness of data, approve the publication of proposals from competitors, based on statistics and training, manages the system data; the module offers from competitors, which generates an offer to the buyer based on triggers configured in the system and automatically sends offers, which also monitors and manages all sent and approved offers from stores; a buyer's offer module, which generates and automatically sends the buyer's offer to sellers at a price or terms, controls and manages all sent, approved offers from sellers; a module for analyzing customer behavior, which collects and analyzes the main indicators of customer behavior.

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