RU2725779C1 - Method of supporting organizational system processes - Google Patents

Abstract

FIELD: information technology.SUBSTANCE: invention relates to information technologies for supporting organizational system processes. Method is characterized by that it comprises steps of generating data on allowable and actual counteracting objects and on negative impact containment scenarios; if data on actual indicators of processes below data on corresponding allowable indicators, in the absence of data on scenarios of prevention of problems and in the presence of data on scenarios of restraining negative influence under the existing situation, they are sent for execution to subdivisions of the organizational system for impact on objects of counteracting processes; in the absence of data on scenarios of negative impact containment, data on actual and allowable indicators of counteracting processes are transmitted for development of scenarios of negative influence containment.EFFECT: high efficiency of managing information support of processes of an organizational system by automatically generating data on allowable and actual indicators of counteracting processes and automatic control of their negative impact on organizational system processes.4 cl, 4 dwg

Description

This technical solution relates to the field of activity of the organizational system - departments, enterprises, institutions, their divisions and associations, carried out using technology information support processes of the organizational system.

Known technical solutions - the center for monitoring the stability of information systems [1] RU 130109 U1 and the center for supporting the stability of information systems [2] RU 132227 U1, contain hardware and software tools for automating actions in the collection, processing and analysis of statistical data, and the formation on their basis and the use of data on the stability of information systems [1], the determination of data on problems in information systems that are caused by the appearance and negative influence of counteracting factors, which include processes occurring in natural and man-made environments, manifested in the form of malfunctions of technical means, errors in programs , unregulated actions of subjects [2]. The consequence of identifying and resolving problems is to prevent the recurrence of incidents caused by these problems.

Known technical solutions: a method of transmitting information [3] RU 2560820 C2 and a complex for managing robotic objects that implements this method [4] RU 140887 U1; a method for transmitting information [5] RU 2638732 C1 and a robot control center [6] RU 2640332 C1 implementing this method, a control information encoding device [7] RU 168558 U1 and a control information decoding device [8] RU 168557 U1. Technical solutions [3-8] provide automation of actions in the processes of formation, transmission, reception and use of data on commands for managing processes (activities) of organizational systems with improved noise immunity [3, 4] and efficiency [5-8] for controlling operations of robotic objects in conditions of negative influence of opposing factors - processes occurring in natural and man-made environments and manifested in the form of electromagnetic and other physical effects on signals that carry data about control commands.

Known technical solutions: a method of transmitting information [9] RU 2618366 C1 and a complex of information interaction that implements this method [10] RU 160257 U1; the method of transmitting control commands [11] RU 2631147 C1 and the integrated control system [12] RU 2630393 C1, the control device [13] RU 167247 U1, the transmitter [14] RU 165924 U1 and the data receiver [15] RU 165993 U1 that implement this method . Technical solutions [9-15] provide automation of actions in the processes of interaction of information systems that differ in addressing systems [9, 10] and software codes [11-15]. These differences are due to the processes of the anthropogenic environment - the design processes of these systems.

Known technical solutions: a method for determining the objects of innovation in information systems [16] RU 2672617 C1 and the identifier of objects of innovation in information systems [17] RU 2693315 C1 that implements this method. These technical solutions are made with the ability to automatically generate, save and transfer for intended purpose data on innovation objects. The implementation of such innovations is due to the factor of increasing the load of technical equipment and, as a consequence, the risk of exceeding the allowable time for the provision of these services. This negative impact is manifested under the influence of the global process of intensive development of digital services.

The closest analogue of the proposed technical solution is a way to support the activities of the organizational system [18] RU 2532723 C2. This method provides an increase in the effectiveness of managing information support for processes (activities) of the organizational system by automatically evaluating their performance indicators and automatically managing support objects based on the assessment. This method allows you to pre-form and transmit for execution in the organizational system units the scenarios of the work to prevent problem situations [18, p. 44].

However, in the absence of a pre-formed work execution scenario, this method does not provide the ability to automatically detect objects in the environment of opposing processes that are sources of negative influence on the processes of the organizational system. The presence of such an opportunity will reduce the time for the formation of new scenarios of work and, thereby, prevent the manifestation of problem situations in the environment of the processes of the organizational system.

In order to realize the idea of building a way to support the processes of the organizational system, an analysis of the means is carried out, on the basis of which the actions of the method are performed [18], a control center of the organizational system [19] RU 127493 U1, a system of situational and analytical centers of the organizational system [20] RU 2533090 C2 are built, a system for managing the activities of organizational systems [21] RU 2595335 C1, which are configured to implement the method [18].

As a result of the analysis, the following tools were identified that can be used in the implementation of this technical solution:

“Controls placed in the objects of observation in a controlled space and / or outside the objects of observation, with the possibility of observing them” [20, p. 6], and "the objects of observation are such entities, tangible and intangible objects in organizational systems and in the external environment that affect the state of activity of organizational systems" [21, p. five];

“Hardware and software for the formation, storage, display of data on the required (permissible) indicators of physical, logical, informational, territorial, structural, organizational, and other types of communication of objects of observation with other objects of observation” [19, p. 13].

Based on the foregoing and using well-known models and methods of cognitive and innovative management [22, 23], a real technical solution has been developed - a way to support the processes of the organizational system.

The technical result of the claimed invention is to increase the efficiency of managing information support for the processes of the organizational system by automatically generating data on the allowable and actual rates of opposing processes and automatically controlling their negative impact on the processes of the organizational system.

The following is a description of a preferred embodiment of the proposed method.

The inventive method of supporting the processes of the organizational system is carried out using control tools and hardware and software. Moreover, the method is characterized by the fact that it contains stages in which:

- form, save and display data on admissible and actual indicators of the processes of the organizational system and data on scenarios of work to prevent problems in the environment of objects supporting the processes of the organizational system;

- evaluate the effectiveness of the processes of the organizational system by comparative analysis of data on their actual and acceptable indicators;

- if the data on the actual indicators of the processes of the organizational system are lower than the data on the corresponding permissible indicators, and the data on the scenarios of work to prevent problems in the environment of objects supporting the processes of the organizational system according to the current situation are available, then these data are transferred for execution to the units of the organizational system for managing objects supporting organizational system processes.

The inventive method is characterized in that it contains stages in which:

- form, save and display data on acceptable and actual indicators of opposing processes and data on scenarios of containment of the negative impact of opposing processes on objects supporting the processes of the organizational system;

- if the data on the actual indicators of the processes of the organizational system are lower than the data on the corresponding permissible indicators and the data on the scenarios for the prevention of problems in the environment of objects supporting the processes of the organizational system according to the current situation, and there are data on the scenarios of containment of the negative impact of opposing processes in the current situation, then they transmit data on scenarios of containment of the negative impact of opposing processes in the current situation on the execution of organizational units in order to influence the objects of opposing processes that are sources of negative influence;

- if the data on the actual indicators of the processes of the organizational system are lower than the data on the corresponding permissible indicators and data on the scenarios for preventing problems in the environment of objects supporting the processes of the organizational system according to the current situation, and data on the scenarios of containment of the negative impact of opposing processes on the current situation are also missing then transfer data about their actual and permissible indicators to the units of the organizational system to develop new scenarios to contain the negative impact on objects supporting the processes of the organizational system according to the current situation.

In the particular case of the implementation of the proposed method, the above steps are performed for each process of the organizational system from among the departments, enterprises, organizations, institutions, their units and associations.

In another particular case of the implementation of the proposed method, the objects of support are components of organizational, technological, informational, financial, organizational and technical, technical and technological and other processes of the organizational system.

The technical solution described above can be used when the opposing processes are natural, man-made and natural-anthropogenic processes, phenomena and objects characterized by the possibility of producing processes or individual actions that lead or can lead to the destruction or disruption of the processes of the organizational system and, as consequence, failure to fulfill the system and applied functions of the organizational system.

This technical solution is performed in accordance with the above description and is illustrated in the drawings.

FIG. 1 - Graph-diagram of the algorithm for implementing the process of supporting the organizational system.

FIG. 2 - Logic chain 1 of the algorithm for the implementation of the method of supporting the processes of the organizational system.

FIG. 3 - Logical chain 2 of the algorithm for the implementation of the method of supporting the processes of the organizational system.

FIG. 4 - Logical chain 3 of the algorithm for the implementation of the method of supporting the processes of the organizational system.

These drawings illustrate the actions and conditions for the execution of one stage of the cycle of the proposed method, relating to one n-th process of the organizational system, from the entrance to the stage to exit the stage, where n = 1, 2, ..., N. Consistently, the stages of the cycle cover each of N processes of the organizational system, after which the cycle repeats.

In the drawings, the following notation and wording are used.

Entrance is the beginning of the cycle stage of the proposed method.

1 - Form, save and display data on permissible and actual indicators of the nth process of the organizational system and data on work execution scenarios in the environment of objects supporting the nth process of the organizational system.

2 - Evaluate the effectiveness of the nth process of the organizational system through a comparative analysis of data on its actual and acceptable indicators.

2.1 - Check the condition "Data on the actual indicator of the" -th process of the organizational system above the data on its acceptable indicator? ".

If the data on the actual indicator of the nth process of the organizational system is higher or equal to the data on its acceptable indicator (in this case, the nth process is performed efficiently), then perform step 3.

If the data on the actual indicator of the nth process of the organizational system is lower than the data on its acceptable indicator, then perform step 4.

4 - Check the availability of data on the scenario of work to prevent problems in the environment of support objects of the nth process of the organizational system according to the current situation.

4.2 - Check the condition "Data on the scenario of work to prevent problems in the environment of support objects of the nth process of the organizational system according to the current situation?".

If there is data on the scenario for the implementation of work to prevent problems in the environment of support objects for the nth process of the organizational system, then perform step 5.

If there is no data on the scenario for the implementation of work to prevent problems in the environment of support objects of the nth process of the organizational system, then perform step 3.

5 - Transmit data on the scenario of work to prevent problems in the environment of objects of support of the nth process of the organizational system according to the current situation for execution in units of the organizational system to manage these objects. Next, an unconditional transition to the exit from the stage of the cycle of the proposed method is carried out (see the Exit operator).

3 - Generate, save and display data on acceptable and actual indicators of opposing processes that affect the objects of support of the nth process of the organizational system and data on scenarios of deterring the negative impact of opposing processes on objects of support of the nth process of the organizational system.

6 - Check for the fact of the negative impact of opposing processes on the objects of support of the nth process of the organizational system by comparative analysis of data on the allowable and actual performance of these opposing processes according to the current situation.

6.3 - Check the condition "The fact of the negative impact of opposing processes on the objects of support of the nth process of the organizational system is confirmed?"

If the fact of the negative influence of opposing processes on the objects of support of the nth process of the organizational system according to the current situation is confirmed, then perform step 7.

If the fact of the negative influence of opposing processes on the objects of support of the nth process of the organizational system according to the current situation is not confirmed, then they unconditionally proceed to exit the stage of the cycle of the proposed method (see the Exit operator).

7 - Check the availability of data on the scenario of containing the negative influence of opposing processes on the objects of support of the nth process of the organizational system according to the current situation.

7.4 - Check the condition "Data on the scenario of deterring the negative impact of opposing processes on the objects of support of the nth process of the organizational system according to the current situation are missing?".

If there is no data on the scenario of containing the negative influence of opposing processes on the support objects of the nth process of the organizational system, then perform step 8.

If the data on the scenario of containing the negative influence of opposing processes on the support objects of the nth process of the organizational system according to the current situation are available, then perform step 9.

8 - They transmit data on the actual indicators of opposing processes that affect the objects of support of the nth process of the organizational system to develop a scenario to contain the negative impact on the current situation. Next, an unconditional transition to the exit from the stage of the cycle of the proposed method is carried out (see the Exit operator).

9 - Transmit data on the scenario of deterring the negative impact of opposing processes on the objects of support of the nth process of the organizational system according to the current situation on execution in organizational unit divisions for influencing the opposing objects. Next, an unconditional transition to the exit from the stage of the cycle of the proposed method is carried out (see the Exit operator).

Exit - Exit the n stage of the cycle of the claimed method and proceed to the next n + 1 stage, i.e. to perform actions and to check conditions for the next n + 1 process.

Actions 3, 6-9 and conditions 6.3 and 7.4 of the claimed method are distinctive from the actions and conditions of the prototype method [18] and other analogs [1-17, 19-21].

The graph diagram of the algorithm in FIG. 1 describes all the logical chains of the method of supporting the processes of the organizational system, interconnected, which provide information support for each of the N processes of the organizational system, depending on the conditions of the method.

The graph diagram of the algorithm in FIG. 2 describes the logical chain 1 of the actions of the method of supporting the processes of the organizational system, provided that the efficiency of the process of the organizational system is below acceptable values and there is data on scenarios for preventing problems in the environment of support objects according to the situation.

The graph diagram of the algorithm in FIG. Figure 3 describes the logical chain of 2 actions for supporting the processes of the organizational system, provided that the efficiency of the organizational system process is below acceptable values, there are no data on scenarios for preventing problems in the environment of support objects according to the current situation, and there are data on scenarios for containing the negative impact of opposing processes on objects of process support organizational system according to the situation.

The graph diagram of the algorithm in FIG. 4 describes a logical chain of 3 actions for supporting the processes of the organizational system, provided that the efficiency of the organizational system process is below acceptable values, there are no data on scenarios for preventing problems in the environment of support objects according to the current situation, and there is no data on scenarios for deterring the negative impact of opposing processes on objects of process support organizational system according to the situation.

The proposed method of supporting the processes of the organizational system is implemented in accordance with the above description on the basis of well-known control tools and hardware-software tools for collecting, processing, structuring (forming), storing, receiving / transmitting, providing and displaying data. These funds are characterized as follows.

Controls are placed in the objects of observation in a controlled space and / or outside the objects of observation, with the possibility of observation over them. The structure of objects of observation includes objects of support of processes of the organizational system and objects of opposing processes that have a negative impact on objects of support of processes of the organizational system.

Examples of objects supporting the processes of an organizational system: computing tools; devices and storage systems; devices of a local computer network and a data transmission backbone network; other hardware and software that perform actions to collect, process, analyze, transmit and display data.

Examples of objects of opposing processes: devices of electromagnetic and other radiation; guided and uncontrolled aircraft, surface and other vehicles; the negative impact of the processes of economic and other activities, natural and man-made emergencies, including earthquakes, eruptions; harmful emissions of enterprises.

Hardware and software provide:

development of scenarios for preventing problems in the environment of objects supporting the processes of the organizational system, scenarios for containing the negative impact of opposing processes on objects supporting processes of the organizational system;

formation, storage and display of data on actual and acceptable indicators of monitoring objects as objects of support and objects of opposing processes, including data on physical, logical, informational, territorial, constructive, organizational and other relations of monitoring objects with other monitoring objects;

entering into the composition of the data about each support object data on the actual and permissible indicators of those objects of opposing processes that have a negative impact on this support object;

performing administrative, informational, auxiliary and other operations determined by the specifics of the infrastructure of the organizational system in which the claimed method and interfaces are used for communication with the information systems of other organizational systems, including suppliers of data on the actual and permissible indicators of opposing objects.

It should be noted that the steps of the logical chain 1 of the actions of the method of supporting the processes of the organizational system are common with the prototype - the method [18]. As a result, their industrial implementation can be carried out on the basis of computer algorithms and tools described in technical solutions that implement the prototype. This, with centralized process control, is a control center [19], with distributed process control, it is a system of situational-analytical centers [20].

The stages of the logical circuits 2 and 3 of the actions of the method of supporting the processes of the organizational system can be implemented as follows.

Regarding the external relations of the organizational system - by building up a pool of interfaces with external state and commercial information systems, organizational and technical complexes that carry out the processes of collecting, processing, storing and providing data on objects of the natural, anthropogenic environment and their actual and acceptable indicators that may have negative impact on objects supporting the processes of the organizational system. The result of this interaction is to obtain data on the normalized (permissible) and operational (actual) indicators of the opposing processes and entering these data into the data on each support object, on which these opposing processes have or can have a negative impact. The specification of the interfaces is determined in accordance with the requirements of the operators of interacting information systems.

Data about the objects of observation - objects of support and objects of opposing processes are entered into the database of the organizational system and data processing in accordance with the claimed method is carried out using tools of well-known software applications for managing information technology processes. So, the formation, storage and use of data in the data storage system of the audit of the activities of the organizational system can be performed, for example, on the basis of industrially produced specialized programs, for example, a software package [25]. As a logical basis for data preparation, the database configuration management process of configuration units, the scanning process, and the infrastructure inventory process can be applied. A description of these processes is given in [26].

Examples of organizational and technical complexes that can be suppliers of data on the actual and acceptable indicators of opposing processes:

Automatic control system - a set of technical means providing “automatic measurements and accounting of pollutant emissions and (or) pollutant discharges, recording and transmission of information on pollutant emissions and (or) pollutant discharges to the state register of objects that have a negative impact on the environment ”(Federal Law No. 252-FZ as amended on 07.29.2018);

Unified system of state environmental monitoring, which includes subsystems of state monitoring of the state and pollution of the environment, atmospheric air, radiation conditions, water bodies and biological resources, sea waters, the territorial sea, the exclusive economic zone and the continental shelf of the Russian Federation, other subsystems (Federal Law No. 331-FZ as amended on 11/21/2011);

The geo-information system of electromagnetic safety, which allows monitoring and calculating forecasting of the electromagnetic environment for both individual radiating technical equipment and for emitter complexes in large areas (Scientific-Research Laboratory of Electromagnetic Monitoring, http://nilem.ru/).

Through the use of the method described above, not only the effectiveness of information support for the processes of the organizational system can be improved, but also the effectiveness of its individual processes and activities in general.

Improving the efficiency is achieved by expanding the functionality achieved by the application of the method, which prevents the occurrence of problem situations caused by the increasing negative influence of the opposing processes.

Efficiency is achieved, first of all, using the structures proposed in the method:

actions performed in their unity, coordination and dependence on the ratio of actual and acceptable indicators of opposing processes and the ratio of actual and acceptable indicators of objects supporting the processes of the organizational system;

pre-built and evolutionarily accumulated in the process of implementing the method of data sets on scenarios of containment of the negative impact of opposing processes in conjunction with possible manifest situations in the environment of the organizational system and in the external environment.

The application of the developed method, for example, in the design of the telecommunication basis of a promising management system of an organizational system will allow for a cognitive analysis of the state of support facilities under the complex influence of opposing processes and taking into account three types of factors of a different nature: organizational, organizational, technical, technical and technological. So in [27], the interconnection of these factors and the processes launched by them is illustrated, which, in turn, manifest themselves in interaction with each other and lead to a change in the properties of the telecommunication basis of the control system. The consequence of this is a change in the properties of the management system and justification of the priority of the necessary measures to prevent manifestations of negative influence and, in general, on the processes of the organizational system.

The main qualitative positive effect for existing organizational systems - departments, institutions, enterprises from the technical result achieved by the application of the proposed method is to increase the capacity (productivity) of the organizational system, i.e. an increase in the number of regular work performed per unit of time in certain types of activities and divisions, given the topology of the structure of the organizational system and staffing.

Sources

[1] RU 130109 U1, G06F 21/50, publ. 07/10/2013, bull. No. 19.

[2] RU 132227 U1, G06F 15/00, publ. 09/10/2013, bull. Number 25.

[3] RU 2560820 C2, G06F 7/76, publ. 08/20/2015, bull. Number 23.

[4] RU 140887 U1, G05B 19/00, B25J 5/00, B25J 13/00, publ. 05/20/2014, bull. No. 14.

[5] RU 2638732 C1, G06F 7/76, publ. 12/15/2017, bull. Number 35.

[6] RU 2640332 C1, G05B 19/02, G06F 7/76, publ. 12/27/2017, bull. No. 36.

[7] RU 168558 U1, H04L 29/02, H03M 7/30, publ. 02/08/2017, bull. Number 4.

[8] RU 168557 U1, H04L 29/02, publ. 02/08/2017, bull. Number 4.

[9] RU 2618366 C1, G06F 7/76, H04L 29/02, publ. 05/03/2017, bull. No. 13.

[10] RU 160257 U1, G06F 7/76, G05B 19/00, publ. 03/10/2016, bull. Number 7.

[11] RU 2631147 C1, G06F 7/76, publ. 09/19/2017, bull. No. 26.

[12] RU 2630393 C1, G06F 7/76, publ. 09/07/2017, bull. Number 25.

[13] RU 167247 U1, G06F 7/76, G06F9 / 315, publ. 12/27/2016, bull. No. 36.

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[15] RU 165993 U1, G06F 7/76, publ. 11/10/2016, bull. No. 31.

[16] RU 2672617 C1, G06F 11/34, publ. 11/16/2018, bull. Number 32.

[17] RU 2693315 C1, G06F 15/00, publ. 07/02/2019, bull. No. 19.

[18] RU 2532723 C2, G05B 19/00, publ. 11/10/2014, bull. No. 31.

[19] RU 127493 U1, G05B 19/00, publ. 04/27/2013, bull. 12.

[20] RU 2533090 C2, G05B 19/00, publ. 11/20/2014, bull. Number 32.

[21] RU 2595335 C1, G05B 19/00, publ. 08/27/2016, bull. Number 24.

[22] Zatsarinny A.A., Shabanov A.P. Models and methods of cognitive resource management of a digital platform // Management, communication and security systems. 2019. №1. S. 100-122.

[23] Shabanov A.P. Innovative management of digital platforms in the knowledge economy // Management, communication and security systems. - 2018. - No. 3. - S. 106-135.

[25] Navy Atrium. //http://www.bmc.com/products/atrium/atrium.html.

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Claims (4)

1. A method of supporting the processes of the organizational system, carried out using monitoring tools located in the objects of observation in a controlled space and / or outside the objects of observation, with the possibility of monitoring them, and the objects of observation include objects of support for the processes of the organizational system and objects of opposing processes, affecting the objects supporting the processes of the organizational system, and hardware and software for performing the steps of the method, including the steps of generating, storing, displaying data on the actual and permissible indicators of the objects of observation, including data on the relationships of the objects of observation with other objects of observation, including data on the influence of opposing processes on the objects of support of the processes of the organizational system, characterized in that it contains the stages at which they form, save and display data on acceptable and actual indicators of the processes of the organizational system and data on the scene the ways to prevent problems in the environment of objects supporting the processes of the organizational system; evaluate the effectiveness of the processes of the organizational system by comparative analysis of data on their actual and permissible indicators; if the data on the actual indicators of the processes of the organizational system are lower than the data on the corresponding permissible indicators, and the data on the scenarios of work to prevent problems in the environment of the objects of support for the processes of the organizational system according to the current situation are available, then these data are sent for execution to the units of the organizational system for managing the objects of support processes of the organizational system characterized in that it contains the stages at which they form, save and display data on acceptable and actual indicators of opposing processes and data on scenarios for containing the negative influence of opposing processes on objects supporting the processes of the organizational system, and if data on actual indicators of processes of the organizational system below is the data on the relevant permissible indicators and data on the scenarios of work to prevent problems in the environment of objects supporting the processes of the organizational system according to the existing system There are no situations, and there are data on scenarios of containment of the negative influence of opposing processes in the current situation, then they transmit data on scenarios of containment of the negative influence of opposing processes in the current situation on execution to organizational units for influencing objects of opposing processes that are the sources of negative influence, and if data on the actual indicators of the processes of the organizational system are lower than data on the corresponding permissible indicators, and data on scenarios for the prevention of problems in the environment of objects supporting the processes of the organizational system according to the current situation are not available, and data on scenarios for containing the negative impact of opposing processes on the current situation are also missing, then they transfer data on their actual and permissible indicators to the units of the organizational system to develop scenarios to curb the negative impact on support objects, etc. Processes of the organizational system according to the situation. 2. The method according to p. 1, in which the steps are performed for each process of the organizational system from among the departments, enterprises, organizations, institutions, their units and associations. 3. The method according to claim 2, in which the objects of supporting the processes of organizational systems are components of organizational, technological, informational, financial, organizational-technical, technical-technological and other processes of the organizational system. 4. The method according to p. 3, in which the objects of the opposing processes are natural, man-made and natural-anthropogenic objects, processes and phenomena characterized by the possibility of initiating processes or individual actions that lead or can lead to the destruction or disruption of the processes of the organizational system and, as consequence, to disrupt the implementation of system and applied functions of the organizational system.

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