MX2018015784A - Caracterizaciones de productos e individuos basadas en vector con respecto a la asistencia de agente al servicio del consumidor. - Google Patents

Caracterizaciones de productos e individuos basadas en vector con respecto a la asistencia de agente al servicio del consumidor.

Info

Publication number
MX2018015784A
MX2018015784A MX2018015784A MX2018015784A MX2018015784A MX 2018015784 A MX2018015784 A MX 2018015784A MX 2018015784 A MX2018015784 A MX 2018015784A MX 2018015784 A MX2018015784 A MX 2018015784A MX 2018015784 A MX2018015784 A MX 2018015784A
Authority
MX
Mexico
Prior art keywords
customer
service agent
customer service
vector
individuals
Prior art date
Application number
MX2018015784A
Other languages
English (en)
Inventor
W Wilkinson Bruce
D Mattingly Todd
Original Assignee
Walmart Apollo Llc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Walmart Apollo Llc filed Critical Walmart Apollo Llc
Publication of MX2018015784A publication Critical patent/MX2018015784A/es

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales

Landscapes

  • Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • General Business, Economics & Management (AREA)
  • Economics (AREA)
  • Finance (AREA)
  • Marketing (AREA)
  • Accounting & Taxation (AREA)
  • Physics & Mathematics (AREA)
  • Development Economics (AREA)
  • General Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • User Interface Of Digital Computer (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)

Abstract

Los sistemas, aparatos y métodos se proporcionan en la presente para brindar asistencia al agente de servicio al cliente. Un sistema para proporcionar asistencia de agente de servicio al cliente comprende una base de datos de perfil de cliente que almacena vectores de parcialidad del cliente para una pluralidad de clientes, los vectores de parcialidad del cliente comprenden vectores de valor del cliente, un dispositivo de comunicación y un circuito de control. El circuito de control que se configura para: proporcionar una interfaz de usuario de agente de servicio al cliente en un dispositivo de usuario asociado con un agente de servicio al cliente, asociar a un cliente particular con el agente de servicio al cliente, recuperar al menos un vector de valor del cliente para el cliente particular desde la base de datos del perfil del cliente, y causa, a través del dispositivo de comunicación, al menos un vector de valor del cliente del cliente en particular que se mostrará en la interfaz de usuario del agente de servicio al cliente del dispositivo del usuario.
MX2018015784A 2016-06-15 2017-06-14 Caracterizaciones de productos e individuos basadas en vector con respecto a la asistencia de agente al servicio del consumidor. MX2018015784A (es)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US201662350315P 2016-06-15 2016-06-15
US201662351463P 2016-06-17 2016-06-17
US201662436842P 2016-12-20 2016-12-20
US201762485045P 2017-04-13 2017-04-13
PCT/US2017/037441 WO2017218651A1 (en) 2016-06-15 2017-06-14 Vector-based characterizations of products and individuals with respect to customer service agent assistance

Publications (1)

Publication Number Publication Date
MX2018015784A true MX2018015784A (es) 2019-05-09

Family

ID=60660302

Family Applications (1)

Application Number Title Priority Date Filing Date
MX2018015784A MX2018015784A (es) 2016-06-15 2017-06-14 Caracterizaciones de productos e individuos basadas en vector con respecto a la asistencia de agente al servicio del consumidor.

Country Status (4)

Country Link
US (3) US10366396B2 (es)
CA (1) CA3027866A1 (es)
MX (1) MX2018015784A (es)
WO (1) WO2017218651A1 (es)

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Also Published As

Publication number Publication date
WO2017218651A1 (en) 2017-12-21
US10366396B2 (en) 2019-07-30
US20170364925A1 (en) 2017-12-21
US20190295099A1 (en) 2019-09-26
US20190295100A1 (en) 2019-09-26
CA3027866A1 (en) 2017-12-21

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