MX2007007268A - Proceso para un redireccionamiento dinamico de contactos de cliente para proveedores de servicio en tiempo real. - Google Patents
Proceso para un redireccionamiento dinamico de contactos de cliente para proveedores de servicio en tiempo real.Info
- Publication number
- MX2007007268A MX2007007268A MX2007007268A MX2007007268A MX2007007268A MX 2007007268 A MX2007007268 A MX 2007007268A MX 2007007268 A MX2007007268 A MX 2007007268A MX 2007007268 A MX2007007268 A MX 2007007268A MX 2007007268 A MX2007007268 A MX 2007007268A
- Authority
- MX
- Mexico
- Prior art keywords
- contact
- service provider
- service providers
- real time
- bidder
- Prior art date
Links
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/80—Rating or billing plans; Tariff determination aspects
- H04M15/8044—Least cost routing
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
- G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/04—Billing or invoicing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/49—Connection to several service providers
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/51—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP for resellers, retailers or service providers
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/80—Rating or billing plans; Tariff determination aspects
- H04M15/8044—Least cost routing
- H04M15/805—Bidding
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
- H04M2215/01—Details of billing arrangements
- H04M2215/0168—On line or real-time flexible customization or negotiation according to wishes of subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
- H04M2215/42—Least cost routing, i.e. provision for selecting the lowest cost tariff
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
- H04M2215/46—Connection to several service providers
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
- H04M2215/54—Resellers-retail or service providers billing, e.g. agreements with telephone service operator, activation, charging/recharging of accounts
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
- H04M2215/74—Rating aspects, e.g. rating parameters or tariff determination apects
- H04M2215/745—Least cost routing, e.g. Automatic or manual, call by call or by preselection
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
- H04M2215/74—Rating aspects, e.g. rating parameters or tariff determination apects
- H04M2215/745—Least cost routing, e.g. Automatic or manual, call by call or by preselection
- H04M2215/7457—Biding
Landscapes
- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Development Economics (AREA)
- Economics (AREA)
- Marketing (AREA)
- Accounting & Taxation (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Strategic Management (AREA)
- Theoretical Computer Science (AREA)
- Finance (AREA)
- Physics & Mathematics (AREA)
- Entrepreneurship & Innovation (AREA)
- Human Resources & Organizations (AREA)
- Operations Research (AREA)
- Quality & Reliability (AREA)
- Tourism & Hospitality (AREA)
- Telephonic Communication Services (AREA)
- Meter Arrangements (AREA)
Abstract
Un sistema de redireccionamiento dinamico incluye establecer una pluralidad de cuentas de proveedores de servicio. Los proveedores de servicio presentan ofertas para un cargo por-contacto. Una lista de contacto es elaborada en donde los proveedores de servicio son clasificados del licitador mas alto al licitador mas bajo. Un contacto recibido de un cliente potencial es redireccionado a un proveedor de servicio con la oferta mas alta en la lista de contacto. Si el contacto no se responde o se rechaza, el contacto es redireccionado al siguiente proveedor de servicio con la oferta mas alta en la lista de contacto. A la cuenta del proveedor de servicio quien ha recibido el contacto se carga la cantidad de pre-contacto por ese proveedor de servicio.
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US11/020,375 US7076037B1 (en) | 2004-12-22 | 2004-12-22 | Process for dynamic call routing in real time |
US11/162,592 US7953416B2 (en) | 2004-12-22 | 2005-09-15 | Process for dynamic routing of customer contacts to service providers in real time |
PCT/US2005/046066 WO2006069039A2 (en) | 2004-12-22 | 2005-12-19 | Process for dynamic routing of customer contacts to service providers in real time |
Publications (1)
Publication Number | Publication Date |
---|---|
MX2007007268A true MX2007007268A (es) | 2007-07-11 |
Family
ID=36597303
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
MX2007007268A MX2007007268A (es) | 2004-12-22 | 2005-12-19 | Proceso para un redireccionamiento dinamico de contactos de cliente para proveedores de servicio en tiempo real. |
Country Status (7)
Country | Link |
---|---|
US (2) | US7076037B1 (es) |
JP (1) | JP4774058B2 (es) |
CN (1) | CN101084684A (es) |
BR (1) | BRPI0519922A2 (es) |
IL (1) | IL183899A0 (es) |
MX (1) | MX2007007268A (es) |
WO (1) | WO2006071253A1 (es) |
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-
2004
- 2004-12-22 US US11/020,375 patent/US7076037B1/en active Active
-
2005
- 2005-04-18 WO PCT/US2005/013002 patent/WO2006071253A1/en active Application Filing
- 2005-09-15 US US11/162,592 patent/US7953416B2/en not_active Expired - Fee Related
- 2005-12-19 JP JP2007548381A patent/JP4774058B2/ja not_active Expired - Fee Related
- 2005-12-19 MX MX2007007268A patent/MX2007007268A/es not_active Application Discontinuation
- 2005-12-19 BR BRPI0519922-0A patent/BRPI0519922A2/pt not_active IP Right Cessation
- 2005-12-19 CN CNA200580043986XA patent/CN101084684A/zh active Pending
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2007
- 2007-06-13 IL IL183899A patent/IL183899A0/en unknown
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US7076037B1 (en) | 2006-07-11 |
US20060147006A1 (en) | 2006-07-06 |
WO2006071253A1 (en) | 2006-07-06 |
BRPI0519922A2 (pt) | 2009-04-07 |
US20060136310A1 (en) | 2006-06-22 |
JP4774058B2 (ja) | 2011-09-14 |
US7953416B2 (en) | 2011-05-31 |
JP2008526111A (ja) | 2008-07-17 |
IL183899A0 (en) | 2007-10-31 |
CN101084684A (zh) | 2007-12-05 |
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