KR20230122841A - An e-commerce system applied at a local regional level and a service method using the same - Google Patents

Abstract

An e-commerce system applied to a local regional unit according to an embodiment of the present invention uses an e-commerce platform that is activated only within a limited occupancy area to select any one of a new product, a joint purchase product, and a used transaction product, and select the selected item. A customer terminal that performs electronic transactions for; a product loading unit provided in the apartment complex to record loaded product information and to share product information that can be owned and sold by a customer terminal located in the restricted occupancy area with the customer terminal; It tours along the moving route in the apartment complex in predetermined time units, and delivers products shipped from the product loading unit purchased through the e-commerce platform at the customer terminal to a location designated by the customer terminal, or Terminal unmanned mobile store unit receiving returns of products purchased at the location; and a platform management server supporting loading information of the product loading unit and sales information of the terminal unmanned mobile store unit to the e-commerce platform.

Description

An e-commerce system applied at a local regional level and a service method using the same}

The present invention relates to an electronic commerce method applied to a local regional unit and a system supporting the same.

The current courier service is expanding into social issues and quarrels between courier companies and residents due to the noise generated and the destruction of the environment and facilities within the apartment complex. Anxiety is growing due to confrontation with threatening and unidentified people.

In the case of online ordering and convenience store delivery, even if a small amount of products are purchased, the same price is incurred for delivery, leading to large purchases, which is not suitable for apartment complexes composed of small families.

The online joint purchase service incurs the buyer's trouble when the store is located far from the city center.

In the case of second-hand transactions, it takes a lot of effort to move to the contact point by car or use the subway station.

Publication No. 10-2000-0054458 (Title of Invention: Regional Unit Electronic Commerce Method)

The problem to be solved by the present invention is to provide an electronic commerce method applied to a local area unit that can solve the conventional problem and a system supporting it.

A system for supporting an e-commerce method applied to a local regional unit according to an embodiment of the present invention for solving the above problems is a new product, joint purchase product, and second-hand transaction using an e-commerce platform that is activated only within a limited occupancy area. A customer terminal that selects any one of the products and performs an electronic transaction for the selected item; A complex product closed mall equipped with a communication terminal provided in the apartment complex to record loaded product information and to share information on products that can be owned and sold by the customer terminal located in the restricted occupancy area with the customer terminal; It tours along the moving route within the apartment complex in predetermined time units, and delivers products shipped from the product loading unit purchased through the e-commerce platform at the customer terminal to a location designated by the customer terminal, or a mobile shop that accepts returns of products purchased at the location; and a platform management server supporting loading information of the product loading unit and sales information of the terminal unmanned mobile store unit to the e-commerce platform.

An e-commerce method applied to a local regional unit according to an embodiment of the present invention for solving the above problems is to search for product information stored in a closed mall in a limited occupancy area using an e-commerce platform at a customer terminal, and make payment. and requesting an order (delivery location (receiving location)); Transmitting information on order details from the platform management server to the customer terminal and payment information and delivery information of the customer terminal to a complex closed mall located in the occupancy area where the customer terminal is located; After checking payment information and delivery information in the complex closed mall, transmitting the delivery time, delivery route, and product order code for transporting the ordered product to the delivery point through the mobile shop that tours the occupied area to the mobile shop ; After the mobile shop moves to the delivery point along the delivery movement route according to the delivery time received, when the movement is completed, the platform management server sends a notification message to the customer based on the location information of the mobile shop transmitted from the closed mall. Sending to a terminal; After the mobile shop checks the identity of the product order code presented by the customer terminal and the product order code received from the closed mall, if confirmed, opens and closes the product loading door so that the loaded ordered product is exposed to the customer, and the customer Sending a delivery completion message to the complex closed mall when receiving the exposed order product; It includes the step of forwarding the delivery completion message sent from the complex closed mall to the platform management server 500, and the complex closed mall includes warehousing product information, arrival and departure information, mobile shop delivery information, loading information, location (movement route) ) providing the information to the platform management server in real time.

An e-commerce method applied to a local regional unit according to another embodiment of the present invention for solving the above problems is used product information (image, status information, sales branch, sales registering used transactions in the platform management server by inputting date, price); Updating, by the platform management server, used transaction information registered on a used product transaction bulletin board; When a customer within the same occupancy area searches for a used product and then processes a payment for purchasing the used product, the platform management server transmits the sales processing information of the used product to the complex closed mall; transmitting sales location information of a seller who sells used products, delivery location information of a buyer, and a moving route from the complex-closed mall to a mobile shop that tours the restricted occupancy area; After moving to the receiving point to receive used products from the mobile shop, check the sales code from the seller, and when the used products are loaded, move the loaded used products to the delivery point requested by the buyer, and check the buyer's buyer code Afterwards, exposing the used product; and when the buyer receives the exposed used product, sending a delivery completion message from the mobile shop to the closed mall and forwarding the delivery completion message sent from the closed mall to the platform management server.

An e-commerce method applied to a local regional unit according to another embodiment for solving the above problems includes requesting a return of a product purchased using an e-commerce platform in a customer terminal; When receiving a return request from the platform management server, after registering the corresponding return information in a DB, requesting a return collection to a complex closed mall located in a restricted occupancy area of the customer terminal; Requesting a move after the complex-closed mall transmits a return pick-up location (movement information) to a mobile shop that tours the occupied area; moving the mobile shop to a return location according to a return time; Transmitting a notification message to a customer terminal based on the location information of the mobile shop transmitted from the platform management server only from the closed mall; After the mobile shop checks the return code of the customer terminal, loads the product to be returned, and transmits a return completion message to the closed mall only; and when the closed mall transmits a return completion message to the platform management server, the mobile shop moves to the closed mall and delivers the loaded product.

According to an e-commerce system applied to a local regional unit and a service method using the same according to an embodiment of the present invention, by using a limited space (apartment complex), all related members who can know the identity can be trusted, It is possible to safely and quickly deliver goods to people who use the service within the complex, and customers can also order a small amount of products through the app using the warehouse in the complex, and as a service expansion, group purchases among residents As a base for second-hand transactions, it provides the advantage of supporting spatial functions.

More specifically, the electric cart of the mobile shop, an unmanned mobile store, directly delivers to customers to ensure the safety of goods, secures the safety of traffic accidents in the complex by delivering to the mobile shop without speeding, and provides face-to-face and non-face-to-face delivery by neighbors with clear identities. It is based on securing the safety of crime by acting as an intermediary for used transactions.

In addition, there are advantages to protecting energy and the natural environment as a mobile shop, circulating routes without damaging sidewalk blocks or facilities in apartment complexes, and delivering noise-free delivery even in the evening and on weekends.

In addition, by utilizing the warehouse in the complex, customers can purchase small quantities of items online, and can conveniently use them at the mobile shop without the need to pick up group purchases from a distance. It has the advantage of being able to sell and buy in front of you.

In addition, items that can be purchased are determined based on regional characteristics, and using the bulletin board function for each complex, it is possible to estimate, recommend, and place an order.

1 is a network configuration diagram of a system supporting an electronic commerce method applied to a local regional unit according to an embodiment of the present invention.
FIG. 2 is a three-dimensional view of an electric cart for an unmanned mobile store shown in FIG. 1 .
FIG. 3 is a device block diagram of an electric cart for an unmanned mobile store shown in FIG. 2 .
4 is a detailed configuration diagram of the platform management server shown in FIG.
5 to 9 are exemplary diagrams showing execution screens of an e-commerce platform that is activated only within a limited occupancy area disclosed in the present invention.
10 is a flowchart illustrating an electronic commerce method applied to a local regional unit according to an embodiment of the present invention.
11 is a flowchart illustrating an electronic commerce method applied to a local regional unit according to another embodiment of the present invention.
12 is a flowchart illustrating an electronic commerce method applied to a local regional unit according to another embodiment of the present invention.
13 is an illustration of an example computing environment in which one or more embodiments set forth herein may be implemented.

Hereinafter, embodiments of the present invention will be described in detail so that those skilled in the art can easily practice the present invention with reference to the accompanying drawings. However, the present invention may be embodied in many different forms and is not limited to the embodiments described herein. And in order to clearly explain the present invention in the drawings, parts irrelevant to the description are omitted, and similar reference numerals are attached to similar parts throughout the specification.

Throughout the specification, when a part is said to be "connected" to another part, this includes not only the case where it is "directly connected" but also the case where it is "electrically connected" with another element interposed therebetween. . In addition, when a part "includes" a certain component, this means that it may further include other components, not excluding other components, unless otherwise stated, and one or more other characteristics. However, it should be understood that it does not preclude the possibility of existence or addition of numbers, steps, operations, components, parts, or combinations thereof.

As used throughout the specification, the terms "about", "substantially", etc., are used at or approximating that value when manufacturing and material tolerances inherent in the stated meaning are given, and do not convey an understanding of the present invention. Accurate or absolute figures are used to help prevent exploitation by unscrupulous infringers of the disclosed disclosure. The term "step of (doing)" or "step of" as used throughout the specification of the present invention does not mean "step for".

In this specification, a "unit" includes a unit realized by hardware, a unit realized by software, and a unit realized using both. Further, one unit may be realized using two or more hardware, and two or more units may be realized by one hardware.

In this specification, some of the operations or functions described as being performed by a terminal, device, or device may be performed instead by a server connected to the terminal, device, or device. Likewise, some of the operations or functions described as being performed by the server may also be performed by a terminal, apparatus, or device connected to the server.

In this specification, some of the operations or functions described as mapping or matching with the terminal mean mapping or matching the terminal's unique number or personal identification information, which is the terminal's identifying data. can be interpreted as

Hereinafter, based on the accompanying drawings, an electronic commerce method applied to a local regional unit according to an embodiment of the present invention and a system supporting the same will be described in more detail.

1 is a network configuration diagram of a system supporting an e-commerce method applied to a local regional unit according to an embodiment of the present invention, FIG. 2 is a three-dimensional view of an electric cart for an unmanned mobile store shown in FIG. 1, and FIG. is a device block diagram of the unmanned mobile store electric cart shown in FIG. 2, FIG. 4 is a detailed configuration diagram of the platform management server shown in FIG. 1, and FIGS. 5 to 9 are only within the limited occupancy area disclosed in the present invention It is an exemplary view showing an execution screen of an activated e-commerce platform.

As shown in FIG. 1, a system 100 supporting an e-commerce method applied to a local regional unit according to an embodiment of the present invention includes a customer terminal 200, a product closed mall 300, and a mobile shop ( 400) and a platform management server 500.

Each component communicates over a network. Here, the network refers to a connection structure capable of exchanging information between nodes such as a plurality of terminals and servers, and examples of such networks include RF, 3rd Generation Partnership Project (3GPP) network, and Long Term Evolution (LTE) Network, 5GPP (5rd Generation Partnership Project) network, WIMAX (World Interoperability for Microwave Access) network, Internet, LAN (Local Area Network), Wireless LAN (Wireless Local Area Network), WAN (Wide Area Network), PAN (Personal Area Network), Bluetooth (Bluetooth) network, NFC network, satellite broadcasting network, analog broadcasting network, DMB (Digital Multimedia Broadcasting) network, etc. are included, but are not limited thereto.

In the following, the term at least one is defined as a term including singular and plural, and even if at least one term does not exist, each component may exist in singular or plural, and may mean singular or plural. It will be self-evident. In addition, the singular or plural number of each component may be changed according to embodiments.

The customer terminal 200 is a terminal date of a resident who selects any one of new products, joint purchase products, and used transaction products using an e-commerce platform that is activated only within a limited occupancy area, and conducts e-commerce for the selected item. can

In addition, at least one customer terminal 200 may be implemented as a computer capable of accessing a remote server or terminal through a network. Here, the computer may include, for example, a laptop, a desktop, a laptop, and the like equipped with a navigation system and a web browser. In this case, at least one user terminal 100 may be implemented as a terminal capable of accessing a remote server or terminal through a network. At least one customer terminal 200 is, for example, a wireless communication device that ensures portability and mobility, navigation, PCS (Personal Communication System), GSM (Global System for Mobile communications), PDC (Personal Digital Cellular), PHS (Personal Handyphone System), PDA (Personal Digital Assistant), IMT (International Mobile Telecommunication)-2000, CDMA (Code Division Multiple Access)-2000, W-CDMA (W-Code Division Multiple Access), Wibro (Wireless Broadband Internet ) may include all kinds of handheld-based wireless communication devices such as terminals, smartphones, smart pads, tablet PCs, and the like.

The customer terminal 200 is a terminal that executes the local regional e-commerce platform 10 accessible to the platform management server 500 described later, and includes applications, programs, app pages, web pages, etc. that provide local regional e-commerce services. It may be a terminal capable of installing or opening.

Here, the web browser is a program that enables the use of web (WWW: world wide web) services and means a program that receives and displays hypertext described in HTML (hyper text mark-up language). For example, Netscape , Explorer, Chrome, etc. In addition, an application means an application on a terminal, and includes, for example, an app running on a mobile terminal (smart phone).

The customer terminal 200, referring to FIGS. 5 to 8, uses the local regional e-commerce platform 10 to provide new information on sales products stored (possessed) in the closed product mall 300 located within the limited occupancy area. It may be a terminal for reservation processing or selection for search/purchase/reservation/delivery of products or group purchase products.

In addition, the customer terminal 200 uses the local area e-commerce platform 10 to trade used goods targeting residents within a limited occupancy area for information on the exchange location, exchange time, exchange target, etc. for exchanging used goods. It may be a terminal for inputting information and requesting approval for used transactions from a person subject to exchange.

Meanwhile, the customer terminal 200 may be a terminal that receives event information on information on new products that can be purchased on a daily basis and information on group purchase products through the local regional e-commerce platform 10 .

Next, the complex product closed mall 300 records product information that is provided and loaded in a limited occupancy area, which is an apartment complex, and provides product information that can be held and sold to a customer terminal, which is a terminal of a resident located in the restricted occupancy area, to the customer. It may be a configuration equipped with a communication terminal shared with the terminal.

The complex product closed mall 300 transmits information on location information, loading information, delivery information, etc. of the mobile shop 400 that tours the limited occupancy area in real time through short-range communication with the mobile shop 400 described below to the platform management server. It may be a configuration shared by (500).

Next, the mobile shop 400 tours along the moving route in the apartment complex in predetermined time units, and ships products purchased from the customer terminal through the e-commerce platform 10 in the closed mall 300. It may be an electric train that delivers the product to a delivery location designated by the customer terminal 200 or receives a return of a product purchased at the delivery location.

In addition, the mobile shop 400 may be configured to support a mobile electric charging service function (battery jumping service).

In addition, the mobile shop 400 may be configured to monitor crime prevention, road damage conditions, re-installation conditions, parking conditions, etc. while touring a limited occupancy area, and provide the monitored information to a management office terminal (not shown).

In addition, the mobile shop 400 may be configured to support a function for processing payment expenses incurred by tenants within a limited occupancy area, such as occupant management expenses, utility bills, and parking fees.

In addition, the mobile shop 400 may be a configuration that always accompanies items related to emergency relief and first aid equipment (eg, cardiac defibrillator, etc.) and circulates, and the identity of the customer terminal 200 or the management office terminal (not shown) After authentication confirmation, it may be a configuration that provides items and first aid equipment related to the corresponding emergency relief.

More specifically, the mobile shop 400 includes a communication unit 410, a scanning unit 420, an information processing unit 430, an EV moving unit 440, a door opening/closing control unit 450, a loading unit 460, and a card payment unit. 470 and a display unit 480.

The communication unit 410 only communicates with the closed mall 300, the management office terminal, and the customer terminal 200 using wireless Internet technology. Here, wireless Internet technologies include Wireless LAN (WLAN), DLNA (Digital Living Network Alliance), Wireless Broadband (Wibro), WiMAX (World Interoperability for Microwave Access: Wimax), HSDPA (High Speed Downlink Packet Access) ), High Speed Uplink Packet Access (HSUPA), IEEE 802.16, Long Term Evolution (LTE), Long Term Evolution-Advanced (LTE-A), Wireless Mobile Broadband Service (WMBS), etc. In addition, data is transmitted and received according to at least one wireless Internet technology within a range including Internet technologies not listed above. In addition, short-range communication technologies include Bluetooth, Radio Frequency Identification (RFID), Infrared Data Association (IrDA), Ultra Wideband (UWB), ZigBee, and Near Field Communication (NFC). , Ultra Sound Communication (USC), Visible Light Communication (VLC), Wi-Fi, Wi-Fi Direct, and the like may be included. In addition, wired communication technologies may include power line communication (PLC), USB communication, Ethernet, serial communication, optical/coaxial cables, and the like.

Next, the scanning unit 420 may be configured to scan the purchase code, return code, and sales code presented by the customer terminal 200 .

Next, the information processing unit 430 manages sales products and returned products loaded or shipped in the loading unit 460, and information about sales information, return information, delivery information, etc. transmitted from the complex closed mall 300. manage In addition, it may be configured to collect at least one or more pieces of delivery information received from a closed mall only to generate route information that can be passed through in order to process sales, delivery, and returns to various customers.

Next, the EV moving unit 440 is a structure that uses electricity as a power source and is movable in forward, backward, left, and right directions, and is a component that moves to the coordinates recorded in the geographic information generated by the information processing unit 430. can The EV moving unit 440 may include a moving object detection sensor, and is configured to control a driving operation when a moving object is detected within a preset distance.

Next, the door opening/closing control unit 450 may be a component that controls the opening/closing operation of a door in a loading space where products corresponding to the scan information (purchase code, return code, sales code) scanned by the scan unit 420 are loaded. there is.

Next, the loading unit 460 may be a structure in which at least one accommodating space for loading delivery products and return products is separated into compartments. Each accommodating space is provided with a door, and opening and closing of the corresponding doors is controlled based on a control signal from the door opening/closing control unit 450. Meanwhile, the delivery products loaded in the loading unit 460 are loaded in the order of delivery positions.

The loading unit 460 may include a returned product loading unit 461 for loading returned products and a sales product loading unit 462 for loading sale products.

In addition, the loading unit 460 may further include an emergency rescue equipment loading unit (not shown) for accommodating items related to emergency relief and first aid equipment (eg, cardiac defibrillator, etc.), and the customer terminal 200 or management office After confirming the identification of the terminal (not shown), it may be a space designed to expose items and first aid equipment related to the emergency relief.

Next, the card payment unit 470 is a component that processes payment for product purchases offline, and may be a card terminal.

In addition, the card payment unit 470 supports a function for processing payment expenses incurred by residents within a limited occupancy area, such as occupant management expenses, utility bills, and parking fees.

Next, the display unit 480 may be configured to display information about scan information, product loading information, delivery information, and the like.

The display unit 480 includes a menu screen including various text or image data (including various information data) and data such as icons, list menus, and combo boxes. Also, the display unit may be a touch screen. In addition, the display unit includes a liquid crystal display (LCD), a thin film transistor-liquid crystal display (TFT LCD), an organic light-emitting diode (OLED), and a flexible display. ), a 3D display, an e-ink display, and a light emitting diode (LED).

On the other hand, the mobile shop 400 may further include an object monitoring device (not shown), and the object monitoring device detects real-time road conditions and objects in a front-photographed driving image with a management office terminal, and the object situation information. It may be a configuration that provides.

For example, the object monitoring device may detect at least one object from at least one surveillance camera image using a predefined detection deep learning algorithm, and multiple objects according to this embodiment include vehicles, people, animals, and roads. It may include upper objects including related objects, and among these upper objects, objects related to vehicles are classified into large trucks, two-wheeled vehicles, and other vehicles, and road-related objects include lanes, crosswalks, traffic lights, bollards, and telephone poles. However, it is not limited thereto, and detection of more diverse and detailed objects is possible.

The object monitoring device may detect multiple objects through a method using region proposal extraction including a convolution neural network (CNN)-based heat map generation method. In this CNN-based heat map generation method, a heat map meaning a two-dimensional map indicating probability values for object candidate regions is generated through a CNN-based network, and region proposals can be extracted using the heat map.

Here, the region proposal network is a region proposal network composed of a total of 5 convolution layers, and a pooling layer and a normalization layer (not shown) may be connected to the first and second convolution layers. At this time, the probability distribution map obtained from the fifth convolution layer is obtained, and regions with high probability values can be extracted using this, and finally, the rightmost region proposal can be obtained. Here, a portion marked in blue on the probability distribution map may indicate a probability value of '0', and a red color may indicate a high probability value close to '1'.

In addition, the object monitoring device detects multiple objects through a method of extracting an object area and adjusting a bounding box based on a multi-tasking learning method using object attribute information This multi-tasking learning method is a step of extracting features from extracted region proposals through CNN-based feature extraction and performing final detection. More effective characteristics can be learned by learning in a direction that commonly satisfies various related tasks, for example, the size of a pedestrian, a pedestrian pose, and the like.

In addition, the object monitoring device performs region proposal extraction on surveillance camera images, and proposes a corresponding region through convolution neural network (CNN)-based feature extraction from the extracted region proposals. Multiple objects may be detected by a method of extracting characteristics of each of the objects.

The object monitoring device may identify and recognize each object detected through the multi-object detection unit using a predefined recognition deep learning algorithm.

For example, recognizing higher-order objects including vehicles, people, animals, and road-related objects, classifying vehicle objects into large trucks, two-wheeled vehicles, and other vehicles, and road-related objects include lanes, crosswalks, traffic lights, and bollards. , and telephone poles. As a means for classifying whether various detected objects are predefined objects, it is possible to check whether an object to be preceded is included, especially for predicting and preventing the risk of accidents on the road, and performs an identification operation with detection of multiple objects. can do.

The object monitoring device may track each recognized object using a predefined motion vector algorithm and detect a motion vector for the object. In addition, at least one of the recognized bollards, telephone poles, and fences may be set as a marker. Since surveillance camera images, that is, CCTV images, are continuously photographed at a specific angle in a specific place (an accident risk area), a fixed object may exist in the corresponding image without change.

Therefore, by setting a positionally invariant object as a marker in the CCTV image and determining the location coordinates of the set marker object in the image, in which direction moving objects in the CCTV image move based on the markers, how much It is easy to see if it has moved. For example, objects for eight bollards are set as markers, and motion vectors for objects other than the objects defined as markers can be detected based on the corresponding markers.

In addition, the motion of a dynamic object such as a vehicle, person, or animal recognized based on a marker may be tracked, and a moving direction and a moving speed of the object may be calculated, respectively.

The moving speed of each object may be calculated by dividing the moving distance of each object detected in a plurality of image frames constituting the surveillance camera image by the number of image frames.

Also, a bounding box of the recognized object may be processed, and information about a direction in which each bounding box moves along a moving trajectory may be obtained. In addition to this, any other method for detecting the moving direction of an object in an image may be applied.

In addition, a situation to occur between objects according to the recognized object identification information and the detected motion vector may be predicted using a predefined situation prediction deep learning algorithm.

Next, the platform management server 500 transmits loading information and sales information of the product closed mall 300, real-time moving line information and product purchase/sale/return information made in the mobile shop 400 to the e-commerce platform. It may be a configuration supported by .

More specifically, the platform management server 500 includes a customer management unit 510, a product management unit 520, an order and payment processing unit 530, a mobile shop management unit 540, a chatbot service unit 550, an event providing unit ( 560) and a counseling management unit 570.

The customer management unit 510 may be configured to manage information about customers who have purchased products through the product closed mall 300 using the e-commerce platform 10 and information about e-commerce platform use details.

In addition, the customer management unit 510 may be configured to manage information about a purchase method (new purchase, group purchase, used purchase), purchase amount, return amount, and number of transactions for each customer.

Next, the product management unit 520 is configured to manage information about the product order, product stock, product shipment, and product sales (new, joint, used) ordered by the product closed mall 300 arranged in each local area. can be

In addition, the product management unit 520 may be configured to plan and provide product information (type, quantity, etc.) that can be jointly purchased according to each local area on a weekly or monthly basis.

Next, the order and payment processing unit 530 functions to process payment for product purchases (new, joint) and returns of customer terminals using the e-commerce platform 10 .

Next, the mobile shop management unit 540 may be configured to manage a mobile shop that handles product delivery, product sales, and product returns purchased by customers while traveling at predetermined time intervals for each district.

Next, the chatbot service unit 550 may be a component supporting a chatbot agent service. The chatbot service unit 550 may interwork with the product management unit 520 and the order and payment processing unit 530 .

The chatbot agent service may be a service that processes consultation, search, and payment related to purchase through voice. In addition, the chatbot agent service supports additional services such as order history inquiry and review.

Since various similar terms exist for a chatbot, a chatbot according to an embodiment of the present invention includes an intelligent virtual assistant, a virtual personal assistant, an intelligent personal assistant, and a conversational agent. Even if terms such as , virtual companion, virtual assistant, etc. are used, they may be included in the scope of the chatbot of the present invention.

In addition, the chatbot can be composed of a chat app that shares chatting, a server that retrieves information and provides services according to chat content, and a bot API that relays the chat app and server, and natural language processing (NLP) through reinforcement learning algorithms in the field of artificial intelligence. ) and natural language generation (NLG). A chatbot can understand human speech and text, analyze the data it has or has learned, and respond with words and text that humans can understand. It can process written language and can even make logical inferences. In addition, chatbots can find information requested by users from unstructured data, and can provide intelligent services that inform and utilize real situations.

To this end, the chatbot disclosed in the present invention is pattern recognition (Pattern Recognition) in which a machine identifies figures, texts, voices, etc., information search, question answering, system automatic translation, Natural Language Processing, which includes the function of interpretation; Semantic Web, which can understand the meaning of information data and even make logical inferences; and Text Mining, which finds new and useful information from unstructured text data. , It can perform the function of context-aware computing (Text Aware Computing) that informationizes real situations in virtual space and provides user-centered intelligent services by utilizing them.

At this time, in one embodiment of the present invention, a character may be given to the chatbot, that is, an identity may be implanted so as to have various personalities. It has been revealed through various studies that the probability of recognizing a chatbot as a person increases when an identity is implanted in it. Humans endowing robots with personalities are helpful because robot users can more easily understand their behavior and enable more friendly interactions, which can lead to higher preference.

In addition, an embodiment of the present invention may further include anthropomorphism, which is an interaction design that makes the interactive agent feel like a human. At this time, the quality of interaction between humans and agents can be improved by eliciting positive social responses using studies related to Computers Are Social Actors (CASA).

Next, the event providing unit 560 may be configured to provide information on events activated by period in the corresponding occupancy area to customers using e-commerce services that are activated only within the limited occupancy area. Here, the event information may be information including discount coupons, free gifts, bargain sale information, and the like.

Next, the consultation management unit 570 records the consultation inquiry of the customer requesting consultation online, and records and manages response information for the consultation inquiry.

The counseling management unit 570 supports the intelligent chatbot service function, recognizes the predicate of the sentence in the customer's product purchase inquiry message entered into the intelligent chatbot using morpheme analysis information, and based on the recognition result, the request message Classify and analyze types. At this time, before morpheme analysis, preprocessing to normalize the input sentence begins (i.e., input sentence normalization removes spacing errors and spelling errors existing in utterances, removes excessive repetitive phrases, combines decomposed phonemes, emoticons By performing a normalization process such as recognition, we want to prevent error propagation leading to the next step, morpheme analysis, in advance).

Here, HMM (Hidden Markov Models)-based spacing models can be used to correct spacing errors, and it is assumed that each syllable of the input sentence has a spacing tag (marked as 1) and a pasted tag (marked as 0), A tag sequence that maximizes the same syllable/tag probability can be found. In addition, a spelling error correction technology can be applied. Rule-based error correction is performed using grapheme unit and syllable unit rules, which automatically extracts string correction rules from a learning corpus composed of user input utterances and correction utterances, Based on this, the string is modified for new user input utterances.

After the preprocessing is completed, morpheme analysis and parts of speech attachment are performed. The morpheme analysis and parts of speech attachment technology can perform morpheme analysis through a combination of a word unit analysis model and a morpheme unit analysis model.

Thereafter, after analyzing the correlation between the customer's query contents and the query terms, answers to a plurality of preset query scenarios having the highest matching or similarity with the analysis results are provided.

That is, a scenario in which the query terms match or the similarity is equal to or greater than a predetermined reference value may be retrieved from the chatbot database and a corresponding response may be output. At this time, the chatbot database may be based on a retrieval-based model, which is a search-based model, and a generative model, which is an artificial intelligence model based on a neural network.

On the other hand, in order to build big data, the overseas direct purchase service providing server 300 of the present invention refines unstructured data, structured data and semi-structured data included in the stored raw data, Preprocessing including metadata classification may be performed, and analysis including data mining may be performed on the preprocessed data. And, the analyzed data can be visualized and output. At this time, data mining is a classification that predicts the class of new data by learning a training data set whose class is known by exploring the inherent relationship between preprocessed data, or clustering that groups data based on similarity without class information ( clustering) can be performed. Of course, various other mining methods may exist, and mining may be performed differently depending on the type of big data to be collected and stored or the type of query to be requested later. The big data constructed in this way may be verified through artificial neural network deep learning or machine learning.

At this time, the artificial neural network may use a convolutional neural network (CNN) structure. CNN is a network structure using a convolution layer and is suitable for image processing, and can classify an image based on features in the image by inputting image data. because there is

In addition, text mining is a technique aimed at extracting and processing useful information from non/semi-structured text data based on natural language processing techniques. Through text mining technology, it is possible to extract meaningful information from a vast amount of text, identify connections with other information, find categories of text, or obtain results beyond simple information search. Using this, in the safe transaction service according to an embodiment of the present invention, large-capacity language resources and statistical and regular algorithms can be used to analyze an identifier or natural language input as a query and discover hidden information therein.

In addition, raw data, which is collected big data, is stored in parallel and distributed, and unstructured data, structured data, and semi-structured data included in the stored raw data are refined, , preprocessing including classification as meta data is performed, and analysis including data mining is performed on the preprocessed data to visualize and output the analyzed data.

Hereinafter, the electronic commerce method applied to the local regional unit disclosed in the present invention will be described in various embodiments.

10 is a flowchart illustrating an electronic commerce method applied to a local regional unit according to the first embodiment of the present invention.

Referring to FIG. 10, the electronic commerce method (S700) applied to a local regional unit according to the first embodiment of the present invention relates to a method for a customer to purchase and deliver a new product. First, in the customer terminal 200 When the e-commerce platform 10 is used to retrieve product information stored in a closed mall in a limited residential area and request payment and order (delivery location (receipt location)), the platform management server 500 sends the customer terminal 200 ) to provide information about order details.

Thereafter, payment information and delivery information of the customer terminal are transmitted to the complex closed mall 300 located in the occupancy area where the customer terminal 200 is located.

After checking the payment information and delivery information, the complex closed mall (300) transmits the delivery time, delivery route and product order code to the mobile shop that tours the occupied area to transfer the ordered product to the delivery point. ) is sent to

The mobile shop 400 moves to the delivery point according to the delivery movement route according to the received delivery time point, and when the movement is completed, the platform management server 500 responds to the location information of the mobile shop transmitted from the closed mall 300. Based on the notification message is sent to the customer terminal (200).

Thereafter, the mobile shop 400 checks the identity of the product order code presented by the customer terminal and the product order code received from the closed mall 300, and if confirmed, the product loading door so that the loaded order product is exposed to the customer. open and close Thereafter, when the customer receives the exposed order product, the mobile shop sends a delivery completion message to the closed mall, and the closed mall may include a process of forwarding the sent delivery completion message to the platform management server 500. there is.

On the other hand, the e-commerce method (S700) applied to the local regional unit according to the first embodiment of the present invention is product information received from the complex closed mall 300, arrival and departure information, mobile shop delivery information, loading information, location ( It may include a process of providing information to the platform management server 500 in real time.

11 is a flowchart illustrating an electronic commerce method applied to a local regional unit according to a second embodiment of the present invention.

Referring to FIG. 11, an e-commerce transaction method (S800) applied to a local area unit according to a second embodiment of the present invention relates to a method of trading used products between residents and residents in a limited occupancy area. First, a customer terminal In (200), used product information (image, status information, sales point, sale date, price) to be sold using the e-commerce platform 10 is input and the used transaction is registered in the platform management server 500.

Then, the platform management server 500 updates the registered used transaction information on the used product transaction bulletin board.

When a customer within the same occupancy area searches for a used product and processes payment for purchasing the used product, the platform management server 500 transmits the sales processing information of the used product to the complex closed mall 300 .

The complex closed mall 300 is a mobile shop that tours the restricted occupancy area, and when the seller's sales location information and the buyer's delivery location information and movement route are delivered, the mobile shop 400 receives the used product. After moving to the pick-up point, check the sales code from the seller, and load the used product.

Thereafter, the loaded used goods are moved to the delivery point requested by the buyer, and after checking the buyer's purchaser code, the used goods are exposed. Then, when the buyer receives the exposed used product, the mobile shop 400 sends a delivery completion message to the complex closed mall 300, and the complex closed mall 300 transmits the sent delivery completion message to the platform management server 500. ) may include a process of delivery.

12 is a flowchart illustrating an electronic commerce method applied to a local regional unit according to a third embodiment of the present invention.

Referring to FIG. 12, the e-commerce method (S900) applied to the local regional unit according to the third embodiment of the present invention relates to the return process of the product purchased by the customer, and the e-commerce platform ( 10) after inputting the return information (time, place) and requesting a return to the platform management server 500, the platform management server 500 registers the return information in the DB.

Afterwards, located in the limited occupancy area of the customer terminal 200, if a return collection request is made to the complex closed mall 300, the complex closed mall 300 returns to the mobile shop 400 that tours the occupancy area ( Movement information) is transmitted, and movement is requested.

When the mobile shop 400 moves to the return location according to the return time, the platform management server transmits a notification message to the customer terminal based on the location information of the mobile shop transmitted from the closed mall.

Thereafter, the mobile shop 400 checks the return code of the customer terminal 200, loads the goods to be returned, and transmits a return completion message to the closed mall only, and the closed mall 300 is the platform management server. Sends a return completion message to (500). After that, the mobile shop (4000) moves to the closed mall and delivers the loaded products.

Therefore, by using the e-commerce method and system supporting the e-commerce method applied to local regional units according to an embodiment of the present invention, all related members whose identities can be known can be trusted using a limited space (apartment complex). In addition, by using the warehouse in the complex, customers can order a small amount of products through the app, and as an extension of the service, residents can As a base for joint purchases or used transactions, it provides the advantage of supporting spatial functions.

More specifically, the mobile shop can deliver directly to the customer to ensure product safety, deliver to the mobile shop without speeding to secure the safety of traffic accidents within the complex, face-to-face and non-face-to-face delivery by neighbors with clear identities, and mediation of used transactions It is due to securing the safety of crime by playing a secondary role.

In addition, there are advantages to protecting energy and the natural environment as a mobile shop, circulating routes without damaging sidewalk blocks or facilities in apartment complexes, and delivering noise-free delivery even in the evening and on weekends.

In addition, by utilizing the warehouse in the complex, customers can purchase small quantities of items online, and can conveniently use them at the mobile shop without the need to pick up group purchases from a distance. It has the advantage of being able to sell and buy in front of you.

In addition, items that can be purchased are determined based on regional characteristics, and using the bulletin board function for each complex, it is possible to estimate, recommend, and place an order.

8 is a diagram illustrating an example computing environment in which one or more embodiments set forth herein may be implemented, an illustration of a system 1000 that includes a computing device 1100 configured to implement one or more embodiments described above. shows For example, computing device 1100 may be a personal computer, server computer, handheld or laptop device, mobile device (mobile phone, personal digital assistant, media player, etc.), multiprocessor system, consumer electronics, mini computer, mainframe computer, distributed computing environments that include any of the foregoing systems or devices; and the like.

Computing device 1100 may include at least one processing unit 1110 and memory 1120 . Here, the processing unit 1110 may include, for example, a central processing unit (CPU), a graphics processing unit (GPU), a microprocessor, an Application Specific Integrated Circuit (ASIC), a Field Programmable Gate Arrays (FPGA), and the like. and may have a plurality of cores. The memory 1120 may be volatile memory (eg, RAM, etc.), non-volatile memory (eg, ROM, flash memory, etc.), or a combination thereof. Additionally, computing device 1100 may include additional storage 1130 . Storage 1130 includes, but is not limited to, magnetic storage, optical storage, and the like. The storage 1130 may store computer readable instructions for implementing one or more embodiments disclosed herein, and may also store other computer readable instructions for implementing an operating system, application programs, and the like. Computer readable instructions stored in storage 1130 may be loaded into memory 1120 for execution by processing unit 1110 . Computing device 1100 can also include input device(s) 1140 and output device(s) 1150 .

Here, input device(s) 1140 may include, for example, a keyboard, mouse, pen, voice input device, touch input device, infrared camera, video input device, or any other input device. Output device(s) 1150 may also include, for example, one or more displays, speakers, printers, or any other output devices, or the like. Additionally, computing device 1100 may use an input device or output device included in another computing device as input device(s) 1140 or output device(s) 1150 . Computing device 1100 may also include communication connection(s) 1160 that allow computing device 1100 to communicate with other devices (eg, computing device 1300).

Here, communication connection(s) 1160 may be a modem, network interface card (NIC), integrated network interface, radio frequency transmitter/receiver, infrared port, USB connection, or other device for connecting computing device 1100 to other computing devices. May contain interfaces. Further, communication connection(s) 1160 may include a wired connection or a wireless connection. Each component of the aforementioned computing device 1100 may be connected by various interconnections such as a bus (eg, peripheral component interconnection (PCI), USB, firmware (IEEE 1394), optical bus structure, etc.) and may be interconnected by the network 1200. Terms such as "component" and "system" as used herein generally refer to a computer-related entity that is hardware, a combination of hardware and software, software, or software in execution.

For example, a component may be, but is not limited to, a process running on a processor, a processor, an object, an executable, a thread of execution, a program, and/or a computer. For example, both the application running on the controller and the controller may be components. One or more components can reside within a process and/or thread of execution and a component can be localized on one computer or distributed between two or more computers.

The present invention is not limited by the foregoing embodiments and accompanying drawings. It will be clear to those skilled in the art that the components according to the present invention can be substituted, modified, and changed without departing from the technical spirit of the present invention.

100: e-commerce system applied to local units
200: customer terminal
300: only product closed mall
400: mobile shop
500: platform management server
510: customer management department
520: product management department
530: order and payment processing unit
540: Mobile shop management department
550: Chatbot service department
560: event provision unit
570: counseling management department

Claims (7)

A customer terminal that selects one of new products, joint purchase products, and second-hand transaction products using an e-commerce platform that is activated only within a limited occupancy area and conducts e-commerce for the selected item;
A complex product closed mall equipped with a communication terminal provided in the apartment complex to record loaded product information and to share information on products that can be owned and sold by the customer terminal located in the restricted occupancy area with the customer terminal;
It tours along the moving route within the apartment complex in predetermined time units, and delivers products shipped from the product loading unit purchased through the e-commerce platform at the customer terminal to a location designated by the customer terminal, or a mobile shop that accepts returns of products purchased at the location; and
An e-commerce system applied to a local regional unit including a platform management server supporting the loading information of the product loading unit and the sales information of the terminal unmanned mobile store unit to the e-commerce platform.
According to claim 1,
The platform management server
When a product search and product order request is requested from the customer terminal, search results obtained by searching for product information (type, quantity, price) stored in the complex product closed mall by date are supported, and only products corresponding to the above search results are ordered. An e-commerce system applied to a local regional unit supporting payment and delivery services.
According to claim 1,
The platform management server
An e-commerce system applied to a local regional unit that supports joint purchase and sale of a specific product among the products stored in the product complex closed mall on a daily basis.
According to claim 1,
The platform management server
Upon receiving a return request from the customer terminal, request return information (product information, return time, return location information) to the customer terminal,
Delivering the return information received from the customer terminal to the complex product closed mall,
An e-commerce system applied to a local regional unit that sets the movement line information of the mobile shop so that the mobile shop moves to the corresponding return location at the corresponding return time in the closed mall.
Retrieving product information stored in a closed mall in a restricted area of occupancy using an e-commerce platform in a customer terminal, and requesting payment and ordering (delivery location (receiving location));
Transmitting information on order details from the platform management server to the customer terminal and payment information and delivery information of the customer terminal to a complex closed mall located in the occupancy area where the customer terminal is located;
After checking payment information and delivery information in the complex closed mall, transmitting the delivery time, delivery route, and product order code for transporting the ordered product to the delivery point through the mobile shop that tours the occupied area to the mobile shop ;
After the mobile shop moves to the delivery point along the delivery movement route according to the delivery time received, when the movement is completed, the platform management server sends a notification message to the customer based on the location information of the mobile shop transmitted from the closed mall. Sending to a terminal;
After the mobile shop checks the identity of the product order code presented by the customer terminal and the product order code received from the closed mall, if confirmed, opens and closes the product loading door so that the loaded ordered product is exposed to the customer, and the customer Sending a delivery completion message to the complex closed mall when receiving the exposed order product;
Including the step of forwarding the delivery completion message sent from the complex closed mall to the platform management server 500,
The complex closed mall is an e-commerce method applied to local regional units, further comprising the step of providing stocked product information, arrival and departure information, mobile shop delivery information, loading information, and location (movement) information to the platform management server in real time. .
Registering the used transaction in the platform management server by inputting used product information (image, status information, sales point, sales date, price) to be sold using the e-commerce platform in the customer terminal;
Updating, by the platform management server, used transaction information registered on a used product transaction bulletin board;
When a customer within the same occupancy area searches for a used product and then processes a payment for purchasing the used product, the platform management server transmits the sales processing information of the used product to the complex closed mall;
transmitting sales location information of a seller who sells used products, delivery location information of a buyer, and a moving route from the complex-closed mall to a mobile shop that tours the restricted occupancy area;
After moving to the receiving point to receive used products from the mobile shop, check the sales code from the seller, and when the used products are loaded, move the loaded used products to the delivery point requested by the buyer, and check the buyer's buyer code Afterwards, exposing the used product; and
When the buyer receives the exposed used product, the mobile shop sends a delivery completion message to the closed mall, and applies to the local regional unit, including the step of forwarding the delivery completion message sent from the closed mall to the platform management server. How to become e-commerce.
Requesting a return for a product purchased using an e-commerce platform in a customer terminal;
When receiving a return request from the platform management server, after registering the corresponding return information in a DB, requesting a return collection to a complex closed mall located in a restricted occupancy area of the customer terminal;
Requesting a move after the complex-closed mall transmits a return pick-up location (movement information) to a mobile shop that tours the occupied area;
moving the mobile shop to a return location according to a return time;
Transmitting a notification message to a customer terminal based on the location information of the mobile shop transmitted from the platform management server only from the closed mall;
After the mobile shop checks the return code of the customer terminal, loads the product to be returned, and transmits a return completion message to the closed mall only;
When the closed mall transmits a return completion message to the platform management server, the mobile shop moves to the closed mall and delivers the loaded product.