KR20220023370A - System and method for servicing remote control of software robot based on sns - Google Patents

Abstract

Disclosed are a SNS-based software robot remote control service system and method. The present invention can provide an RPA work list in which RPA-related work can be used according to authority of a user and provide a state of how a robot is operated, expected required time, and a work result by granting the execution authority.

Description

SNS-based software robot remote control service system and method

The present invention relates to an SNS-based software robot remote control service system and method, and more particularly, by providing a list of RPA tasks that can use RPA-related tasks according to the user's authority, and granting the execution authority to the robot It relates to an SNS-based software robot remote control service system and method that can provide the operating state, expected time required, and work results.

A chatbot is a service that allows users to obtain information as if they were having a conversation without running a separate website or app.

The fact that existing users can obtain information through the messenger they use is now, as well as Google, Facebook, Microsoft, Telegram, and domestic IT (information technology) companies such as Naver and Daum are introducing chatbot-based messenger platforms. .

These chatbots use a software robot called RPA (Robotic Process Automation), and it is most effective for the robot to automatically perform human tasks and apply it to simple and repetitive tasks in large quantities.

In other words, except for cases that require a lot of user judgment or the cycle is too long, most of the tasks to which RPA is applied are simple and bulky, and require multiple users' effort. Non-face-to-face services, securities analysts, articles 's regular data crawling, and sending regular emails.

Meanwhile, the RPA system according to the prior art is composed of a user terminal - an operator server (direct execution and schedule management) - an RPA system or a user terminal - an RPA system to execute an arbitrary task.

In this case, if the user wants to execute RPA at a desired time or to check the result, he has to request a middle manager instead of directly accessing the RPA system, or wait for RPA that moves according to a schedule, or the user must run the RPA system. do.

In addition, the RPA system according to the prior art has a problem in that it is not possible to know whether the user can execute RPA at a desired time, as well as not know how the operation is being performed.

In addition, if the user requests a job and determines that the expected processing time will not be satisfied, there is a problem in that the user directly processes the request rather than the RPA process.

In addition, there is a problem in that the time and cost required to build the RPA is lost when the user thinks that the RPA has been operated and does not perform his or her job.

In addition, when an unexpected error occurs in the RPA system or re-execution is required, the user has to access the RPA system and solve it, but there is a problem in that time and cost are lost through this.

Korean Patent Registration No. 10-1872863 (Title of Invention: Business support method using chatbot)

In order to solve this problem, the present invention provides a list of RPA tasks that can use RPA-related tasks according to the user's permission, and grants the execution permission to determine the state in which the robot operates, the estimated time required, and the result of the task. An object of the present invention is to provide an SNS-based software robot remote control service system and method that can be provided.

In order to achieve the above object, an embodiment of the present invention is an SNS-based software robot remote control service system, which provides a RPA (Robotic Process Automation) operation to an SNS (Social Network Service) page or a web page of an RPA server. It manages to access the terminal, but provides a chatbot messenger service based on the SNS program so that the user terminal can control the RPA operation using the interactive chatbot, and selects the RPA operation input through the user terminal, the selected RPA and a chatbot management unit that receives the execution and results of the task from the RPA server and provides it through the interactive chatbot.

In addition, the embodiment is characterized in that it further comprises a user terminal having an SNS program for controlling the RPA operation but connected to the chatbot management unit through a network.

In addition, the embodiment may further include an RPA server connected to the chatbot management unit through a network, in which an RPA system for RPA work is installed.

In addition, the chatbot management unit according to the embodiment is characterized in that either a server system or a cloud system.

In addition, the chatbot messenger service according to the above embodiment is characterized in that it is a remote control of RPA tasks including inquiry and execution of arbitrary processes according to RPA task execution, process registration, and monitoring of robots and tasks.

In addition, the interactive chatbot according to the embodiment is characterized in that the RPA job information received from the RPA server is output using at least one of a screen and a sound.

In addition, an embodiment of the present invention is an SNS-based software robot remote control service method, a) performing user authentication so that the user terminal is connected to the SNS page or web page of the RPA server that provides the RPA operation by the chatbot management unit ; and b) performing, by the chatbot manager, a chatbot messenger service based on an SNS program so that the user terminal can perform an RPA operation in the RPA server using the interactive chatbot 210 .

In addition, in the chatbot messenger service according to the embodiment, when the chatbot management unit receives RPA task selection information from the user terminal, the RPA task list corresponding to the received RPA task selection information is received from the RPA server to the user terminal. It is characterized by outputting.

In addition, in the embodiment, when the chatbot management unit receives the RPA task execution information to be executed from the user terminal, the task execution result and status corresponding to the received RPA task execution information are received from the RPA server and output to the user terminal. do it with

In addition, in the chatbot messenger service according to the embodiment, when the chatbot management unit receives status inquiry information for a specific RPA job from the user terminal, the RPA job status corresponding to the received status inquiry information of the specific RPA job is returned to the RPA server. It is characterized in that it is received from and outputted to the user terminal.

In addition, in the chatbot messenger service according to the embodiment, when the chatbot management unit receives creation request information for a predefined RPA task from the user terminal, the RPA task creation result corresponding to the received RPA task creation request information is displayed. It is characterized in that it is received from the RPA server and output to the user terminal.

In addition, in the chatbot messenger service according to the embodiment, when the chatbot management unit receives monitoring information for a specific RPA job from the user terminal, the past history and current status of the RPA job corresponding to the received monitoring information of the specific RPA job is received from the RPA server and output to the user terminal.

The present invention provides a list of RPA tasks that can use RPA-related tasks according to the user's authority, and grants the execution authority to provide the operating state of the robot, the expected time required, and the results of the task. .

In addition, the present invention has the advantage of being able to solve complex processes in the operation and control process of the robot.

In addition, the present invention has the advantage that, when using RPA, the user can access and control the RPA through the chatbot that the user has without directly accessing the robot or the manager (console).

In addition, the present invention has the advantage that, if there is an available RPA, the user can perform the desired task at the desired time, and the time and cost associated with the user's task can be reduced.

In addition, the present invention has the advantage that by accessing the robot through chatting even if the user is not an administrator, the user can execute or monitor RPA without knowledge of RPA, and use the RPA system without accessing a specific system. there is.

In addition, the present invention has an advantage in that it is possible to grant different rights to each user, so that the use of RPA can be restricted according to the rights to which the user belongs.

In addition, the present invention has the advantage that the RPA system can be used without a specific server or network when using a cloud environment.

In addition, the present invention has the advantage that specific information can be delivered to the user through process-specific analysis using RPA, and a user-desired function can be added without the user using a separate development tool.

1 is a block diagram showing the configuration of an SNS-based software robot remote control service system according to an embodiment of the present invention.
2 is a flowchart illustrating an operation process of an SNS-based software robot remote control service method according to an embodiment of the present invention.
3 is an exemplary view showing a login process of the SNS-based software robot remote control service method according to the embodiment of FIG.
FIG. 4 is an exemplary diagram illustrating a task selection process of the SNS-based software robot remote control service method according to the embodiment of FIG. 2 .
FIG. 5 is an exemplary diagram illustrating a task execution process of the SNS-based software robot remote control service method according to the embodiment of FIG. 2 .
FIG. 6 is another exemplary diagram illustrating a task execution process of the SNS-based software robot remote control service method according to the embodiment of FIG. 2 .
FIG. 7 is another exemplary diagram illustrating a task execution process of the SNS-based software robot remote control service method according to the embodiment of FIG. 2 .
FIG. 8 is an exemplary view illustrating a process of checking a working state of the SNS-based software robot remote control service method according to the embodiment of FIG. 2 .
9 is an exemplary diagram illustrating a job creation process of the SNS-based software robot remote control service method according to the embodiment of FIG. 2 .
10 is an exemplary diagram illustrating a monitoring process of the SNS-based software robot remote control service method according to the embodiment of FIG. 2 .

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, the present invention will be described in detail with reference to preferred embodiments of the present invention and the accompanying drawings.

Prior to describing the specific content for carrying out the present invention, it should be noted that components not directly related to the technical gist of the present invention are omitted within the scope of not disturbing the technical gist of the present invention.

In addition, the terms or words used in the present specification and claims have meanings and concepts consistent with the technical idea of the invention based on the principle that the inventor can define the concept of an appropriate term to best describe his invention. should be interpreted as

In the present specification, the expression that a part "includes" a certain element does not exclude other elements, but means that other elements may be further included.

Also, terms such as “… unit”, “… group”, and “… module” mean a unit that processes at least one function or operation, which may be divided into hardware, software, or a combination of the two.

In addition, the term "at least one" is defined as a term including the singular and the plural, and even if the term at least one does not exist, each element may exist in the singular or plural, and may mean the singular or plural. will be self-evident.

In addition, that each component is provided in singular or plural may be changed according to an embodiment.

Hereinafter, a preferred embodiment of an SNS-based software robot remote control service system and method according to an embodiment of the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram showing the configuration of an SNS-based software robot remote control service system according to an embodiment of the present invention.

Referring to FIG. 1 , an SNS-based software robot remote control service system according to an embodiment of the present invention includes a plurality of user terminals 100 , 100a and 100b , a chatbot management unit 200 , and an RPA server 300 . may be included.

The user terminals 100, 100a, and 100b are connected to the chatbot management unit 200 through a wired network or a wireless network, and an SNS program for controlling the RPA operation is installed.

In addition, the user terminals 100 , 100a , and 100b are configured to receive information related to an arbitrary RPA operation from a user and control the RPA operation to be performed, and may be implemented as a computer capable of installing an application program.

Here, the computer may include, for example, navigation, a laptop equipped with a web browser, a desktop, and a laptop.

In addition, the user terminals 100, 100a, and 100b are wireless communication devices, such as navigation, Personal Communication System (PCS), Global System for Mobile communications (GSM), Personal Digital Cellular (PDC), Personal Handyphone System (PHS), PDA (Personal Digital Assistant), IMT (International Mobile Telecommunication)-2000, CDMA (Code Division Multiple Access)-2000, W-CDMA (W-Code Division Multiple Access), Wibro (Wireless Broadband Internet) terminal, smartphone ), a smart pad, a tablet PC, and the like, may include all kinds of handheld-based wireless communication devices.

In addition, the network refers to a connection structure in which information can be exchanged between each node, such as a plurality of terminals and servers. Examples of such networks include RF, 3rd Generation Partnership Project (3GPP) network, Long Term Evolution (LTE). ) network, 5th Generation Partnership Project (5GPP) network, WIMAX (World Interoperability for Microwave Access) network, Internet, LAN (Local Area Network), Wireless LAN (Wireless Local Area Network), WAN (Wide Area Network), PAN (Personal Area Network), Bluetooth (Bluetooth) network, NFC network, satellite broadcasting network, analog broadcasting network, DMB (Digital Multimedia Broadcasting) network, etc. include, but are not limited thereto.

In addition, the user terminals 100, 100a, 100b access the SNS (Social Network Service) page or webpage of the RPA server 300 that provides RPA (Robotic Process Automation) work to remotely control the RPA work. do.

The chatbot management unit 200 is a chatbot that manages the user terminals 100, 100a, 100b to access the SNS (Social Network Service) page or web page of the RPA server 300 operator that provides RPA (Robotic Process Automation) work. It may be configured to include the management unit 200 .

In addition, the chatbot management unit 200 provides a chatbot messenger service based on an SNS program so that the user terminals 100 , 100a , 100b can control the RPA operation using the interactive chatbot 210 .

The chatbot messenger service is installed in the user terminals 100, 100a, 100b and remote control of RPA tasks including inquiry and execution of arbitrary processes according to the execution of specific RPA tasks input by the user, process registration, and monitoring of robots and tasks to make it happen

In addition, the chatbot management unit 200 receives the selection of the RPA task input through the user terminals 100 , 100a , and 100b , the execution of the selected RPA task and the result from the RPA server 300 , and the interactive chatbot 210 . ) through the user terminals 100, 100a, 100b.

The interactive chatbot 210 is a configuration that provides a chatbot-based conversational interface to the user, and shows an automation program that can be used by an individual user or a plurality of users, and a platform capable of controlling and monitoring it may be provided. .

In addition, the interactive chatbot 210 allows the user to access the robot related to the user's own work through the interactive interface through the user terminals 100 , 100a and 100b without going through a developer or an operator.

In addition, the interactive chatbot 210 may request an operation such as execution and inquiry with respect to a process related to the execution of the RPA operation that the user wants to perform through the user terminal 100, 100a, 100b, and displays the corresponding result. It may be received from the RPA server 300 and output RPA job related information through a screen and sound.

In addition, the chatbot management unit 200 converts the data input through the chatbot 210 installed in the user terminals 100, 100a, 100b into a format suitable for the RPA server 300 and provides it to the RPA server 300. , the result provided from the RPA server 300 is converted into a format suitable for the chatbot 210 and output.

In addition, the chatbot management unit 200 may be configured as either a server system or a cloud system, and is preferably configured as a cloud system (ie, serverless).

In addition, the chatbot management unit 200 may limit the use of only the authority to which the user belongs by granting different rights to each user.

That is, it can be managed to perform RPA tasks by teams or by dividing them into administrators and general users.

The RPA server 300 is connected to the chatbot management unit 200 through a network, and an RPA system for RPA work is installed.

The RPA system is a configuration that automates repetitive simple tasks such as data collection, input, comparison, etc. in finance, accounting, manufacturing, purchasing, customer management, etc. and performs it quickly and precisely, and screen scraping ( screen scraping) or workflow automation that automatically processes and manages all business-related matters.

The following describes an SNS-based software robot remote control service method according to an embodiment of the present invention.

2 is a flowchart illustrating an operation process of an SNS-based software robot remote control service method according to an embodiment of the present invention.

1 and 2 , the chatbot management unit 200 performs user authentication when the user terminals 100, 100a, and 100b are connected, and uses the interactive chatbot 210 to the user terminals 100 and 100a. , 100b) performs a chatbot messenger service based on the SNS program so that the RPA server 300 can perform RPA tasks.

The chatbot management unit 200 is an RPA server 300 or RPA server 300 that provides an RPA operation using the chatbot 210 installed in the user terminal 100, 100a, 100b to the user's SNS page or web site. When access to the page is requested, user authentication is performed so that the user terminals 100, 100a, and 100b are accessed (S100).

In the step S100, the chatbot management unit 200 allows the user terminals 100, 100a, and 100b to connect to the RPA server 300 through the chatbot 210 as shown in FIG. 3 (a), the main screen 400 And, a login input screen 401 for user authentication is displayed, and an ID input guide screen 411, a user ID input screen 412, and a password input guide on the user authentication screen 410 as shown in FIG. 3 (b). User authentication is performed through the screen 413 and the user password input screen 414 .

Subsequently, when user authentication is completed, the chatbot management unit 200 performs a chatbot messenger service through the chatbot 210 installed in the user terminals 100 , 100a and 100b .

The chatbot messenger service may perform a process of selecting RPA job information (S200), selecting RPA job execution information (S300), or inquiring RPA job status (S400).

In step S200, the chatbot management unit 200 displays the task selection screen 420 on the user terminals 100, 100a, and 100b as shown in FIG.

The job selection screen 420 displays a job selection guide screen including a job execution guide screen 421a, a job creation guide screen 421b, and a monitoring guide screen 421c to select an RPA job.

In addition, when the chatbot management unit 200 receives RPA job selection information from the user terminals 100 , 100a , 100b , the RPA job list corresponding to the received RPA job selection information is received from the RPA server 300 , and the user It outputs to the terminals 100, 100a, 100b.

That is, as shown in FIG. 5 , the job execution guide screen 431 and the process processing guide screen 432 are displayed through the job execution screen 430 .

In addition, a scroll bar 433 may be configured on one side of the job execution screen 430 , and a previous screen input unit 434 may be configured.

In addition, in step S300 of selecting RPA task execution information, the chatbot management unit 200 checks from the RPA server 300 whether task execution is possible when task execution for an arbitrary process is input, and if the task execution is possible, FIG. 6 As shown, the selection task execution guide screen 441 consisting of a first guide screen 441a and a second guide screen 441b for receiving either cancellation or input through the selection action execution screen 1 440 is displayed. do.

In addition, in response to the output of the selection task execution guide screen 441, when the user input screen 442 is input, the task execution and expected time information is received from the RPA server 300 to receive the task execution time guide screen 443. to be displayed through

In addition, the chatbot management unit 200 checks from the RPA server 3000 whether the task execution is possible when a task execution for an arbitrary process is input, and if the task cannot be executed, the selection task execution screen 2 (440') as shown in FIG. ) through a selection task execution guide screen 441 ′ consisting of a first guide screen 441'a and a second guide screen 441'b for receiving either cancellation or input input, and a job execution waiting time guide A screen 441'c is displayed.

When the user input screen 442' is input in response to the output of the task execution waiting time guide screen 441'c, the chatbot management unit 2000 receives the task execution and expected time information from the RPA server 300 to perform the task It is displayed through the execution time guide screen 443'.

In addition, in step S400 of inquiring the RPA job status, the user job confirmation input screen 451 including the RPA job execution information to be executed is input from the user terminals 100, 100a, 100b, as in the job confirmation screen 450 of FIG. When done, the job execution result and status corresponding to the received RPA job execution information are received from the RPA server 300 and output to the user terminals 100 , 100a , 100b through the job confirmation result guide screen 452 .

In addition, when the chatbot management unit 200 receives generation request information for a predefined RPA job from the user terminals 100 , 100a , 100b , it outputs a job creation screen 460 as shown in FIG. 9 .

In addition, the chatbot management unit 200 displays a task creation guide screen 461, and responds to the task creation guide screen 461 from the user terminals 100, 100a, 100b. When the generation input screen 462 is input, the RPA job creation request is transmitted to the RPA server 300 , and the RPA job creation result is received from the RPA server 300 to create a job including the result input guide screen 463a A result guide screen 463 is output.

In addition, when the chatbot management unit 200 receives monitoring information for a specific RPA task from the user terminals 100 , 100a , 100b , as shown in FIG. 10 , a monitoring screen 470 is output.

In addition, the chatbot management unit 200 receives the past history and current status of the RPA task corresponding to the received monitoring information of the specific RPA task from the RPA server 300, and a graph guide screen 471 together with the graph item guide screen 471a. ) to be output to the user terminals 100, 100a, 100b.

In addition, information for each monitoring item included in the graph guide screen 471 can be output in detail through the detailed monitoring input guide screen 472 .

Therefore, it is possible to provide a list of RPA tasks that can be used with RPA-related tasks according to the user's permission, and to grant the execution permission to provide the operating state of the robot, the expected time required, and the result of the task.

As described above, although described with reference to preferred embodiments of the present invention, those skilled in the art can variously modify and change the present invention within the scope without departing from the spirit and scope of the present invention described in the claims below. You will understand that it can be done.

In addition, the reference numbers described in the claims of the present invention are only provided for clarity and convenience of explanation, and are not limited thereto, and in the process of describing the embodiment, the thickness of the lines shown in the drawings or the size of components, etc. may be exaggerated for clarity and convenience of explanation.

In addition, the above-mentioned terms are terms defined in consideration of the functions in the present invention, which may vary depending on the intention or custom of the user or operator, so the interpretation of these terms should be made based on the content throughout this specification. .

In addition, even if it is not explicitly shown or described, a person of ordinary skill in the art to which the present invention pertains can make various modifications including the technical idea according to the present invention from the description of the present invention. Obviously, this still falls within the scope of the present invention.

In addition, the above embodiments described with reference to the accompanying drawings have been described for the purpose of explaining the present invention, and the scope of the present invention is not limited to these embodiments.

100 user terminal 100a: user terminal 1
100b: user terminal n 200: chatbot management unit
210: chatbot 300: RPA server
400: main screen 401: login input screen
410: user authentication screen 411: ID input guide screen
412: User ID input screen 413: Password input guide screen
414: user password input screen 420: job selection screen
421: job selection guidance screen 421a: job execution guidance screen
421b: job creation guide screen 421c: monitoring guide screen
430: task execution screen 431: task execution guide screen
432: process processing guide screen 433: scroll bar
434: previous screen input unit 440: selection operation execution screen
440': Selection operation execution screen 1 441, 441'a: Selection operation execution guidance screen
441a, 441'a: first guide screen 441b, 441'b: second guide screen
441'c: Job execution waiting guide screen 442, 442': User input screen
443, 443': Job execution time guidance screen 450: Job confirmation screen
451: user operation confirmation input screen 452: operation confirmation result guidance screen
460: job creation screen 461: job creation guide screen
462: user job creation input screen 463: job creation result guide screen
463a: result input guidance screen 470: monitoring screen
471: graph guide screen 471a: graph item guide screen
472: Monitoring detailed input guidance screen

Claims (12)

Manage so that the user terminals 100, 100a, 100b are connected to the SNS (Social Network Service) page or web page of the RPA server 300 that provides RPA (Robotic Process Automation) work,
Provide a chatbot messenger service based on an SNS program so that the user terminals 100, 100a, 100b can control the RPA operation using the interactive chatbot 210,
A chatbot management unit ( 200); SNS-based software robot remote control service system including. The method of claim 1,
Connected to the chatbot management unit 200 through a network,
SNS-based software robot remote control service system, characterized in that it further comprises a user terminal (100, 100a, 100b) having an SNS program for controlling the RPA operation. 3. The method according to claim 1 or 2,
Connected to the chatbot management unit 200 through a network,
SNS-based software robot remote control service system, characterized in that it further comprises; RPA server 300 is installed RPA system for RPA work. The method of claim 1,
The chatbot management unit 200 is an SNS-based software robot remote control service system, characterized in that either a server system or a cloud system. The method of claim 1,
The chatbot messenger service is an SNS-based software robot remote control service system, characterized in that it is remote control of RPA tasks including inquiry and execution of arbitrary processes according to RPA task execution, process registration, and monitoring of robots and tasks. The method of claim 1,
The interactive chatbot 210 outputs the RPA job information received from the RPA server 300 using at least one of a screen and a sound, an SNS-based software robot remote control service system. a) performing, by the chatbot management unit 200, user authentication so that the user terminals 100, 100a, 100b are connected to the SNS page or web page of the RPA server 300 that provides the RPA work; and
b) A chatbot messenger service based on an SNS program so that the chatbot management unit 200 uses the interactive chatbot 210 to allow the user terminals 100 , 100a , 100b to perform RPA tasks in the RPA server 300 . SNS-based software robot remote control service method comprising; performing. 8. The method of claim 7,
In the chatbot messenger service, when the chatbot management unit 200 receives RPA task selection information from the user terminals 100, 100a, 100b, the RPA task list corresponding to the received RPA task selection information is returned to the RPA server 300 ) received from the user terminal (100, 100a, 100b), SNS-based software robot remote control service method, characterized in that the output. 9. The method of claim 8,
When the chatbot management unit 200 receives the RPA task execution information to be executed from the user terminals 100 , 100a and 100b , a task execution result and status corresponding to the received RPA task execution information is received from the RPA server 300 . SNS-based software robot remote control service method, characterized in that the output to the user terminal (100, 100a, 100b). 8. The method of claim 7,
In the chatbot messenger service, when the chatbot management unit 200 receives status inquiry information for a specific RPA job from the user terminals 100, 100a, 100b, the RPA job corresponding to the received status inquiry information of the specific RPA job SNS-based software robot remote control service method, characterized in that receiving the status from the RPA server 300 and outputting it to the user terminals 100, 100a, 100b. 8. The method of claim 7,
In the chatbot messenger service, when the chatbot management unit 200 receives generation request information for a predefined RPA job from the user terminals 100, 100a, 100b, the RPA corresponding to the received RPA job creation request information SNS-based software robot remote control service method, characterized in that the job creation result is received from the RPA server 300 and output to the user terminals 100, 100a, 100b. 8. The method of claim 7,
In the chatbot messenger service, when the chatbot management unit 200 receives monitoring information for a specific RPA job from the user terminals 100, 100a, 100b, the RPA job corresponding to the received monitoring information of the specific RPA job is performed in the past. An SNS-based software robot remote control service method, characterized in that the history and current status are received from the RPA server 300 and output to the user terminals 100, 100a, 100b.

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