KR20210101798A - System that provides remote standby application services in real time - Google Patents

Abstract

The present invention relates to a system for providing a remote waiting application service in real-time and, more specifically, to a system for providing a remote waiting application service in real-time, which enables a user to request a waiting application without being limited by time and space to solve the waiting problems between store owners and customers. To this end, the system comprises: a unique identification code unit provided for each store and having a unique identification code, which includes store information and waiting request information, printed thereon; a customer terminal activating a dedicated application providing a waiting application service to perform the waiting application in real-time or recognizing the unique identification code provided in each store to perform a waiting application in real-time without accessing the dedicated application; a store owner terminal inquiring and managing the waiting status of customers; and a server storing unique identification code information provided in the store and store information and storing customer information and waiting application information registered through the customer terminal. When a waiting application is received through the customer terminal, each waiting number is assigned and the assigned waiting number is called in order.

Description

System that provides remote standby application services in real time

The present invention relates to a system for providing a real-time remote standby application service. In more detail, it relates to a system for providing a real-time remote standby application service that enables waiting requests without being limited by time and space to solve problems caused by waiting problems of store owners and customers.

Customers who visit a store with a long waiting time frequently give up the service of the desired store and turn to another store as the waiting line becomes longer.

In the past, customers or clerks manually fill out a waiting list by visiting a store and waiting in line, or receive and keep a waiting list at the site. Introduced to allow issuance of waiting tickets.

However, this existing method requires a lot of installation cost because it is necessary to write a waiting list on paper one by one or to install expensive equipment such as a kiosk in a store, and when a waiting list is issued, it is often lost.

In addition, since most stores wait outside the store, customers who wait outside due to the weather complains of inconvenience, resulting in a decrease in the re-visit rate.

Accordingly, it is required to develop a standby application service that enables remote application for standby without installing expensive equipment while solving the disadvantages of the existing standby application method.

Prior art literature: KR Registered Patent Publication No. 1644683 (2016.8.1.Announcement)

The present invention was devised to solve the above problems, and in particular, it overcomes the existing handwritten waiting list or waiting ticket method that can only be issued on the spot, so that the store owner can apply for waiting without being constrained by time and space. The purpose of this is to provide a system for providing a real-time remote waiting request service that can solve problems caused by waiting problems of customers and customers.

A real-time remote standby application service providing system according to the present invention devised to achieve the above object includes: a unique identification code unit that is provided for each store, and a unique identification code including store information and standby application information is printed; By activating the dedicated application that provides the waiting application service, the waiting application can be performed in real time, or by recognizing the unique identification code unit provided in each store to apply for the waiting in real time without accessing the dedicated application. customer terminal; a terminal for store owners to inquire and manage the waiting status of customers; Stores the unique identification code information and store information provided in the store, and includes a server for storing customer information and waiting application information registered through a customer terminal, and when a standby application is received through a customer terminal, each waiting number is given and may include being called in the order of the assigned waiting number.

In addition, the customer terminal selects a store for which a waiting request is to be made, and a waiting application module that allows a waiting request to be made to the selected store, a unique identification code unit is positioned within a critical distance and recognized, the manual for waiting request for each store is activated A unique identification code recognition module that enables automatic waiting reception, a waiting history inquiry module that can inquire the waiting application history, and output waiting information including the waiting number, information of the waiting person, and the number of waiting teams, cumulative Expected waiting time output module that calculates and outputs the expected waiting time required for customers to enter the store based on the number of people waiting and the stored average store usage time data of customers, and the assigned waiting number and the waiting number currently in It may include a standby alarm output module that provides an alarm function including an alarm sound and an alarm message in order to prepare for entry when the difference between and is within the pre-stored range.

In addition, the store owner terminal is a store registration module that registers store information including store name, contact information, and business hours, and a module that manages the waiting status of customers waiting to enter. A manual that can manage the number and waiting list is output, and a waiting customer management module equipped with a call button that allows you to select any one of waiting cancellation, waiting pending state, and admission to the customer terminal, and calling a specific store several times If a customer who has visited above is designated as a regular customer and a customer who matches the customer information registered on the regular customer list applies for waiting through the terminal, the waiting time is extended for a certain period of time even if the customer does not enter the store until the entrance time. It may include a waiting status extension module that analyzes the number of waiting applications by week and time period, and outputs it in a visualized form including a graph, and a waiting person statistics module that allows the store manager to intuitively determine the number of people waiting through the aspect. can

According to the present invention, the customer can receive the waiting turn remotely using his/her terminal, thereby increasing time efficiency and increasing service satisfaction.

In addition, according to the present invention, the store owner collectively grasps and manages the status of waiting customers, thereby increasing the table turnover of the store, thereby leading to an increase in sales.

1 is a conceptual diagram of a system for providing a real-time remote standby application service according to a preferred embodiment of the present invention;
2 is a block diagram of a system for providing a real-time remote standby application service according to a preferred embodiment of the present invention;
3 is a configuration diagram of a customer terminal of a system for providing a real-time remote standby application service according to a preferred embodiment of the present invention;
4 is a block diagram of a terminal for a store owner of a system for providing a real-time remote standby application service according to a preferred embodiment of the present invention;
5 to 7 are exemplary screens implemented in a dedicated application for a customer terminal of a real-time remote standby application service providing system according to a preferred embodiment of the present invention;
8 to 11 are exemplary screens implemented in a dedicated application and web of a terminal for a store owner of a system for providing a real-time remote standby application service according to a preferred embodiment of the present invention.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. First, in adding reference numerals to the components of each drawing, it should be noted that the same components are given the same reference numerals as much as possible even though they are indicated on different drawings. In addition, in describing the present invention, if it is determined that a detailed description of a related known configuration or function may obscure the gist of the present invention, the detailed description thereof will be omitted. In addition, preferred embodiments of the present invention will be described below, but the technical spirit of the present invention is not limited thereto and may be variously implemented by those skilled in the art without being limited thereto.

1 is a conceptual diagram of a system for providing a real-time remote standby application service according to a preferred embodiment of the present invention, FIG. 2 is a block diagram of a system for providing a real-time remote standby application service according to a preferred embodiment of the present invention, and FIG. 3 is the present invention is a configuration diagram of a customer terminal of a system for providing a real-time remote standby application service according to a preferred embodiment of the present invention, and FIG. 5 to 7 are exemplary screens implemented in a dedicated application for a customer terminal of a real-time remote standby application service providing system according to a preferred embodiment of the present invention, and Figs. It is an example screen implemented in a dedicated application and the web of the terminal for the store owner of the standby application service providing system.

The system for providing a real-time remote standby application service according to a preferred embodiment of the present invention checks the standby status of the store that the customer wants to visit through the dedicated application of the mobile device in real time and does not apply for standby or install the dedicated application remotely Customers can apply for waiting by photographing the unique identification code affixed in the store.

When a waiting request is received through the customer terminal, the customer is assigned a waiting number, and the store owner confirms the reception of the waiting request through the store owner terminal and calls the waiting customer according to the situation in the store.

1 to 2, the system 100 for providing a real-time remote standby application service according to a preferred embodiment of the present invention includes a unique identification code unit 10, a customer terminal 20, a store owner terminal 40 and It is configured to include a server (60).

The unique identification code unit 10 is arranged for each store, a unique identification code is printed, and may include store information, waiting application information, and the like. For example, the unique identification code unit 10 may be applied to an identification code such as a QR code, barcode, RFID.

When the unique identification code unit 10 is recognized using the customer terminal 20, the waiting application service for each store corresponding to the recognized unique identification code is implemented on the display of the customer terminal 20 to apply for a standby. make it possible

The customer terminal 20 is a customer's terminal that allows the customer to perform a waiting request for a store to visit. Activate it so that the waiting request can be performed.

More specifically, referring to FIG. 3 , the customer terminal 20 includes a standby application module 22 , a unique identification code recognition module 24 , a standby history inquiry module 26 , an expected standby time output module 28 , It is configured to include a standby alarm output module 30 , a standby application cancellation module 32 , a reservation application module 34 , a store information providing module 36 , and a store inquiry module 38 . The above modules are implemented as applications in the customer terminal 20 .

5 to 7 , the application of the customer terminal 20 includes a waiting application, unique identification code recognition, waiting history inquiry, expected waiting time output, waiting alarm output, waiting application cancellation, reservation application, store information, store A search menu is provided.

Referring to FIG. 5 , the standby application module 22 activates a dedicated application that provides a standby application service so that a store standby application can be made in real time.

The standby application module 22 selects a store to apply for a standby, and performs a standby application to the selected store.

The unique identification code recognition module 24 places the customer's terminal within a critical distance with the unique identification code unit 10 attached to each store, and when the unique identification code is recognized, a waiting request is automatically made.

The unique identification code recognition module 24 recognizes the unique identification code unit 10 attached to the store when the dedicated application is not loaded in the customer's terminal so that a waiting application can be made. It also enables real-time waiting requests.

Referring to FIG. 6 , the waiting history inquiry module 26 may inquire the customer's waiting request history, and the waiting number and reservation information (customer name, reservation name, reservation time), waiting including the number of waiting teams in front information is output. In addition, the standby history inquiry module 26 outputs a standby state such as entry completion, standby cancellation, and the like.

The expected waiting time output module 28 measures and outputs the expected waiting time of the waiting number assigned after the waiting request, and based on the accumulated number of waiting people from the server 60 and the store average use time data of the customer stored in advance, the customer Calculate and print the estimated waiting time required to enter this store.

The standby alarm output module 30 generates an alarm function including an alarm sound and an alarm message when the difference between the allocated standby number and the currently entered standby number reaches within a pre-stored range.

The standby alarm output module 30 outputs an alarm sound or an alarm message to the customer's terminal when the difference between the waiting number currently waiting to enter the store and the waiting number assigned by the customer is within a predetermined range, so that the entrance time arrives and to be aware that there is

For example, the standby alarm output module 30 determines that the waiting number currently waiting to enter the store is 15, and the waiting number assigned to the customer is 17, and the difference is 2, it is determined that it is within a predetermined range and the customer terminal "A position is coming." to output an alarm message to the terminal screen.

In addition, the output period of the alarm message or the alarm sound may pull the alarm period or output the alarm strength more strongly as the waiting number approaches the entry time.

Referring to FIG. 7 , the waiting request cancellation module 32 is a module for canceling a waiting request, and allows a customer who is difficult to visit a store after applying for a waiting request to cancel the waiting request.

When cancellation processing is performed through the waiting application cancellation module 32 , the server 60 transmits a signal to cancel the waiting application to the store owner terminal 40 , and waits for admission displayed on the screen of the store owner terminal 40 . In the list, the 'waiting application status' is changed from 'accepted' to 'cancelled' and printed.

In the case of using the reservation service, the reservation application module 34 activates an input window for inputting reservation information such as table designation, reservation time, and person who makes a reservation, and when reservation information is input into the input window, a reservation request is made.

The reservation application module 34 is a service provided for a customer who wants to make a reservation request to visit the store before a certain time from the date of visit, separately from the waiting request, and may be implemented separately from the waiting request service.

When the waiting request is completed, the store information providing module 36 outputs store information, coupons and events issued by the store. In addition, the store information providing module 36 outputs coupons and events issued by the store when the customer arrives at a specific store.

The store inquiry module 38 outputs store information registered in advance in the server 40 based on the customer's current location information, and the number of real-time waiting applicants among store information located within a predetermined radius from the current location where the customer is located is large or small You can print them out sequentially.

This makes it possible to remotely check the waiting request status of adjacent stores from the branch where the customer is located, so that the most popular stores and their waiting status can be inquired in real time.

The store owner's terminal 40 is a terminal that allows you to inquire and manage the status of waiting customers, and you can download and use a dedicated application that can manage the customer's waiting list through the store owner's terminal 40 and use it or run the built-in application. Can be used.

The store owner's terminal 40 is implemented on a general computer ((PC, notebook, netbook, etc.) or smart device (tablet PC, smart phone, etc.), and a dedicated application is loaded in the store owner's terminal 40. Terminal for the store owner (40) makes it possible to reduce the cost of installing expensive equipment by replacing the existing general kiosk and the like.

More specifically, referring to FIG. 4 , the store owner terminal 40 includes the store registration module 42 , the waiting customer management module 44 , the regular customer management module 46 , the standby state extension module 48 , and the number of people waiting. It is configured to include a statistics module (50). The above modules are implemented as applications in the store owner's terminal.

Store registration, waiting customer management, regular customer management, waiting status extension, and waiting person statistics are provided in the application of the store owner terminal.

Referring to FIG. 8 , the store registration module 42 is a module for registering store information including the store name, contact information, and business hours, and the registered store information is output on the application of the customer terminal 20 . .

Referring to FIG. 9 , the waiting customer management module 44 is a module for managing the status of customers waiting to enter the store. Item 44c is output. For example, the entry waiting list management item 44c may include a waiting request state in which a waiting number, a customer's name, contact information, the number of waiting people, waiting application time and processing waiting, waiting reception, entry completion, etc. are displayed. The entry waiting list management item (55c) may be listed according to the allocated waiting number.

Referring to FIG. 9 , the list of customers currently waiting for admission is enlarged and displayed in the current admission waiting team management item 44a, and any one of waiting cancellation, waiting pending state, and admission is selected and called with the customer terminal according to the store situation A call button (B) is provided to enable it. If the 'entry' call button (B) is selected, a call signal notifying the entrance is transmitted to the customer terminal 20, and the customer list of the next waiting number in the entry waiting list management item 44c is the current entry waiting team It is changed and displayed in the management item 44a.

In addition, the waiting customer management module 44 is provided with a function to transmit a message or make a call to the customer terminal of the entry waiting list.

The regular customer management module 46 designates a customer who has visited a store several times or more as a regular customer, and when there is a waiting request from the designated customer terminal 20, a pop-up window notifying that the customer is a regular customer is output.

The standby state extension module 48 reduces the waiting time even if the regular customer does not enter the store until the time when the customer who matches the customer information registered in the regular customer management module 46 applies for a standby using the terminal. It should be extended for a certain period of time to maintain the standby state.

The above-described function allows regular customers who frequently visit the store to maintain the waiting state for a certain period of time even if they do not enter the store within the waiting time, thereby increasing the service satisfaction of the regular customers and increasing the re-visit rate.

The waiting person statistics module 50 analyzes the number of waiting applications by week and time period and outputs it in a visualized form such as a graph so that the store manager can intuitively grasp the number of waiting people by week and time period through the aspect of the graph.

The server 60 stores unique identification code information attached to the store and store information registered through the store owner terminal 40 , and stores customer information and waiting application information registered through the customer terminal 20 .

The server 60 waits for another store previously registered in the server 60 for a certain period of time if the server 60 does not cancel the wait and does not visit the store after making a waiting request to one store through the customer terminal 20. can be limited.

The above-described function allows so-called no-show customers to limit waiting requests from other companies during the same time period, thereby minimizing store losses due to customers who do not visit the store after making a waiting request.

The server 60 receives the waiting list from the store owner's terminal 40 of each store and analyzes the number of waiters for each store by week and time zone.

The server 60 analyzes the store information that the customer frequently visits or prefers based on the waiting application information and store search history information registered through the customer terminal 20, and selects the week and time zone with the largest number of waiting people in the store. It can be analyzed and provided to the customer terminal 20 .

The server 60 may extract and recommend other store information having a business type and personality similar to that of the store when a waiting request is made during the hour or week with the largest number of waiting people at a specific store through the customer terminal 20 .

The above description is merely illustrative of the technical idea of the present invention, and various modifications, changes, and substitutions are possible within the range that does not depart from the essential characteristics of the present invention by those of ordinary skill in the art to which the present invention pertains. will be. Accordingly, the embodiments disclosed in the present invention and the accompanying drawings are for explaining, not limiting, the technical spirit of the present invention, and the scope of the technical spirit of the present invention is not limited by these embodiments and the accompanying drawings. . The protection scope of the present invention should be construed by the following claims, and all technical ideas within the equivalent range should be construed as being included in the scope of the present invention.

10 - Unique identification code unit 20 - Customer terminal
22 - Standby application module 24 - Unique identification code recognition module
26 - Waiting history inquiry module 28 - Expected waiting time output module
30 - Standby alarm output module 32 - Standby request cancellation module
34 - Reservation application module 36 - Store information provision module
38 - Store inquiry module 40 - Terminal for store owners
42 - Store registration module 44 - Standby customer management module
46 - Regular customer management module 48 - Standby status extension module
50 - Waiting person statistics module 60 - Server

Claims (3)

A unique identification code unit provided for each store and printed with a unique identification code including store information and waiting application information;
By activating the dedicated application that provides the waiting application service, the waiting application can be performed in real time, or by recognizing the unique identification code part provided in each store to apply for the waiting in real time without accessing the dedicated application. customer terminal;
a terminal for store owners to inquire and manage the waiting status of customers;
A server that stores unique identification code information and store information provided in the store, and stores customer information and waiting application information registered through a customer terminal
including,
When a waiting request is received through the customer terminal, each waiting number is assigned, and the assigned waiting number is called in order.
A system for providing a real-time remote standby application service including a. According to claim 1,
The customer terminal
A waiting request module that selects a store for which a waiting request will be made, and allows waiting reception at the selected store;
When the unique identification code unit is positioned within a critical distance and recognized, the manual for each store's waiting request is activated and a unique identification code recognition module that enables automatic waiting reception;
A waiting history inquiry module that can inquire the waiting request history, and output waiting information including the waiting number, information of the waiting person, and the number of waiting teams in front;
An expected waiting time output module that calculates and outputs the expected waiting time required for a customer to enter the store based on the accumulated number of waiting people and the stored average store usage time data of customers;
Standby alarm output module that provides an alarm function including an alarm sound and an alarm message to prepare for entry when the difference between the assigned waiting number and the waiting number currently entering is within the pre-stored range
A real-time remote standby application service providing system that includes. According to claim 1,
The store owner's terminal
Store registration module that registers and processes store information including store name, contact information, and business hours;
A module that manages the waiting status of customers who are waiting for entry, and a manual to manage customer information currently waiting for entry, the number of teams on standby, and a waiting list is output, and any of waiting cancellation, waiting pending status, or entry is displayed on the customer terminal. Waiting customer management module equipped with a call button that allows you to select one and make a call;
If a customer who has visited a specific store multiple times or more is designated as a regular customer and a customer who matches the customer information registered on the regular customer list applies through the terminal, the waiting time is extended for a certain period of time even if the store does not enter the store by the entrance time Standby state extension module to keep the state,
Waiting number statistics module that analyzes the number of waiting applications by week and time period and outputs them in a visualized form including graphs so that store managers can intuitively identify the number of people waiting through the pattern
A system for providing a real-time remote standby application service including a.

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