KR20200113474A - Laundry service system and control method using the same - Google Patents

Abstract

An objective of the present invention is to allow a consumer to receive a prompt washing service. A control method of a washing service system controls a washing service system including a server, a member laundry terminal, a customer terminal communicating with the server, and a manager terminal communicating with the server and comprises: a login step of connecting to the server via the customer terminal; a washing service request step in which washing request information including at least one among customer information, washing request article information, and laundry member store information designated by a customer is transmitted from the customer terminal to the server; and a laundry collection information transmission step in which at least one piece of the washing request information to collect laundry from a customer′s address is transmitted from the manager terminal to the server of a designated member laundry.

Description

Laundry service system and control method using the same}

The present invention relates to a laundry service system and a control method thereof.

In recent years, laundry services are gradually becoming larger and more mechanized.

In general, large-sized laundry services use a method in which laundry entrusted to each local branch is collected and washed to a central laundry factory, and then transported to each branch and collected by the user.

Accordingly, it takes too much time for collection, sorting, and delivery, and there is a problem in that the time required for the consumer to wait for the laundry to receive the laundry after requesting the laundry is lengthened.

In addition, the conventional laundry service system has a problem that the possibility of damage to clothing inevitably increases as a large number of laundry is processed in a large washing machine.

Furthermore, most of the damages arising from damage to clothing are borne by consumers through non-selective agreement on the possibility of damage, and even if the negligence of the laundry company appears to be somewhat clear, it is difficult for the consumer to prove it and receive compensation for the damage. This is the current reality of the laundry industry.

On the other hand, the conventional laundry service system requires a large amount of investment funds to establish facilities for large laundry factories, so the access of the founders is limited, and it is difficult for the existing local small and medium-sized laundry to coexist continuously with large laundry service companies. have.

The present invention has been invented to solve the above-described conventional problem, and has an object to provide a faster laundry service to consumers.

In addition, another object of the present invention is to reduce the possibility of damage to laundry, to clarify the responsibility for laundry damage, and to easily provide compensation to consumers.

In addition, another object of the present invention is to build a large laundry system through the existing local small and medium-sized laundry.

In addition, another object of the present invention is to provide a storage service using an existing local small and medium-sized laundry.

According to an embodiment of the present invention, there is provided a laundry service system control method for controlling a laundry service system including a server, an affiliated laundry terminal in communication with the server, a customer terminal in communication with the server, and a manager terminal in communication with the server. A login step of accessing the server through the customer terminal; A laundry service request step in which laundry request information including at least one of customer information, laundry request item information, and laundry affiliate store information designated by the customer is transmitted from the customer terminal to the server; And transmitting laundry collection information in which at least one of the laundry request information is transmitted from the manager terminal to the server in order to collect laundry from the customer's address to a designated affiliated laundry. Way.

In an exemplary embodiment, the laundry request information may include at least one of customer information, request item information, and laundry affiliate store information designated by the customer.

In an exemplary embodiment, the step of transmitting laundry completion information notifying that the laundry has been completed from the affiliated laundry terminal to the server; A laundry collection request step of requesting to collect laundry from the customer terminal to the server; And transmitting laundry collection information in which at least one or more of the laundry request information is transmitted from the manager terminal to the server in order to deliver the laundry to the customer's address from a designated affiliated laundry.

In an exemplary embodiment, it may further include a compensation request step in which damage information of the laundry requested to be washed in the laundry service request step is transmitted from the customer terminal to the server.

In an exemplary embodiment, the damage information may include at least one of a use date and time, a use affiliated laundry, a request item, and a photo of evidence of damage.

In an exemplary embodiment, the compensation request information transmitting step of transmitting the damage information from the server to the manager terminal; And a step of transmitting compensation information in which the compensation information calculated based on the damage information is transmitted from the manager terminal to the server; further comprising, when the compensation information includes compensation determination and appraisal information, the server It may further include a step of determining compensation and transmitting appraisal information for transmitting the compensation information to the customer terminal.

In an exemplary embodiment, when the compensation information includes a determination of non-compensation and evidence data, a determination of non-compensation and transmission of the base data in which the compensation information is transmitted from the server to the customer terminal may be further included. .

In an exemplary embodiment, it may further include a storage service request step in which storage request information including at least one of customer information, storage item information, and affiliated laundry information designated by the customer is transmitted from the customer terminal to the server. have.

In an exemplary embodiment, the storage object collection request step of requesting a storage object to be collected from the customer terminal to the server; And transmitting at least one of the storage request information from the manager terminal to the server in order to deliver the storage requested for collection to the address of the customer from a designated affiliated laundry.

In an exemplary embodiment, it may further include a storage accommodation information transmitting step of transmitting information on the quantity or volume of storage that can be accommodated in the affiliated laundry from the laundry terminal to the server.

The present invention has the effect of receiving a faster laundry service for consumers.

In addition, the present invention reduces the possibility of damage to the laundry, clarifies the responsible material when the laundry is damaged, and at the same time provides an easy compensation amount to the consumer.

In addition, the present invention has the effect of constructing a large laundry system through an existing local small and medium-sized laundry.

In addition, the present invention has the effect of providing a storage service using an existing local small and medium-sized laundry.

1 is a schematic diagram of a laundry service system according to an embodiment of the present invention.
2 shows a control flow between a user device and a server and affiliated laundry machines.
3 shows a control flow between a user device, a server, and a manager device.
4 is a diagram illustrating a login page provided to a user device of a laundry service system according to an embodiment of the present invention.
5 illustrates a main page provided to a user device of a laundry service system according to an embodiment of the present invention.
6 is a diagram illustrating an address setting page provided to a user device of a laundry service system according to an embodiment of the present invention.
7 illustrates an address search page provided to a user device of a laundry service system according to an embodiment of the present invention.
8 is a diagram illustrating a location designation page provided to a user device of a laundry service system according to an embodiment of the present invention.
9 is a diagram illustrating a point selection page provided to a user device of a laundry service system according to an embodiment of the present invention.
10 is a diagram illustrating a laundry selection page provided to a user device of a laundry service system according to an embodiment of the present invention.
11 is a diagram illustrating a detailed information selection page provided to a user device of a laundry service system according to an embodiment of the present invention.
12 is a diagram illustrating an application content confirmation page provided to a user device of a laundry service system according to an embodiment of the present invention.
13 is a diagram illustrating a store search page provided to a user device of a laundry service system according to an embodiment of the present invention.
14 is a diagram illustrating a store listing page provided to a user device of a laundry service system according to an embodiment of the present invention.
15 illustrates a map selection page provided to a user device of a laundry service system according to an embodiment of the present invention.
16 illustrates a store search page provided to a user device of a laundry service system according to an embodiment of the present invention.
17 is a diagram illustrating a service usage history page provided to a user device of a laundry service system according to an embodiment of the present invention.
18 illustrates a detailed usage history page provided to a user device of a laundry service system according to an embodiment of the present invention.
19 is a diagram illustrating a compensation mall page provided to a user device of a laundry service system according to an embodiment of the present invention.
20 is a diagram illustrating a compensation tab of a compensation mall page provided to a user device of a laundry service system according to an embodiment of the present invention.
21 is a diagram illustrating a compensation request page provided to a user device of a laundry service system according to an embodiment of the present invention.
22 is a diagram illustrating a compensation guide page provided to a user device of a laundry service system according to an embodiment of the present invention.
23 is a diagram illustrating a compensation page provided to a user device of a laundry service system according to an embodiment of the present invention.
24 is a diagram illustrating a compensation non-compensation notification page provided to a user device of a laundry service system according to an embodiment of the present invention.

Hereinafter, various embodiments of the present invention will be described with reference to the drawings.

1 is a schematic diagram of a laundry service system according to an embodiment of the present invention.

The laundry service system according to an embodiment of the present invention is a server (S) that can be accessed through wired or wireless communication and stores information, and a plurality of customer terminals that can be accessed to the server (S) through wired or wireless communication. (A), a plurality of affiliated laundry terminals (C) accessible to the server (S) through wired or wireless communication, and a plurality of manager terminals (B) accessible to the server (S) through wired or wireless communication can do.

It means that the customer terminal (A), the manager terminal (B), and the laundry terminal (C) include an integrated unit including a device that enables transmission through wired and wireless Internet networks.

That is, it corresponds to a device for access through the Internet, and broadly, input devices such as keyboards and mice to input various data, output devices such as monitors and printers, transceivers such as modems or LANs, microprocessors or graphic cards It may be composed of a storage device having the same processing device and various programs that operate or control them.

For example, a Personal Communication System (PCS), a Global System for Mobile communications (GSM) terminal, a Personal Digital Cellular (PDC), a Personal Handyphone System (PHS) terminal, a Personal Information Terminal (Personal) Digital Assistant (PDA), smart phone (Smart Phone), Telematics (Telematics), wireless data communication terminal and / or portable Internet terminal, Personal Computer (Personal Computer) and notebook (Notebook), and the like.

In addition, the customer terminal (A), the manager terminal (B), and the laundry terminal (C) may be additionally connected to the server (S) as necessary.

The server S may include a power supply unit (not shown) for supplying power, a communication unit (not shown) for transmitting and receiving information, and a control unit (not shown) for controlling the power unit and the communication unit.

Hereinafter, a method for controlling a laundry service system according to an embodiment of the present invention will be described in detail with reference to FIG. 2.

In the laundry service system according to an embodiment of the present invention, a login step (S0) of accessing the server (S) through the customer terminal (A), an address for entering the address of the customer logged into the customer terminal (A) Input step (S11), the step of selecting a laundry franchise to request laundry through the customer terminal (A) (S12), and customer information (name, address, phone number, etc.) and requested item information (coat, pants, t-shirt, futon Etc.) and laundry request information including at least one of the laundry affiliated store information designated by the customer may include a laundry service request step (S13) in which laundry request information is transmitted from the customer terminal (A) to the server (S).

Further, the laundry service system may further include a laundry reservation information transmission step (S14) in which the laundry request information is transmitted from the server (S) to the laundry terminal (C) of the designated laundry affiliate store.

According to the above-described configuration, the customer can easily make a laundry reservation using the customer terminal (A), and the laundry affiliate store has an excellent effect of checking the laundry reservation details in real time.

Meanwhile, the laundry service system may be configured such that personnel of a laundry service system provider or delivery agency directly visit the customer's address and collect laundry to a designated laundry affiliated store.

3, the laundry service system transmits at least one of the laundry request information from the server (S) to the manager terminal (B) in order to collect laundry ( T31), and a laundry collection information transmission step (T32) of transmitting a collection request from the manager terminal (B) to the server (S) so that the personnel of the laundry service system provider or delivery agency collect the laundry. have.

As a result, when the laundry service system is used, customers can easily request laundry through a terminal, and laundry is performed at local small and medium-sized laundry facilities, so that laundry quality can be guaranteed at a higher level than bulk laundry.

In addition, since existing local small and medium-sized laundry facilities can easily participate in the laundry service system, it is not only easy to establish a laundry service, but also has an excellent effect of easily building a system for transmitting information so that laundry is collected at an address.

Returning to FIG. 2 again, the laundry service system includes a washing completion information transmitting step (S21) informing that laundry has been completed from the laundry terminal (C) to the server (S) when the requested laundry service is completed, and the server ( It may further include a washing completion information receiving step (S22) in which the customer terminal (A) is notified of the washing completion from S).

This has the effect of allowing the customer to easily grasp the time when laundry can be received.

In the case where the laundry is completed, contrary to the above-described laundry collection, personnel of a laundry service system provider or delivery agency may deliver the laundry that has been washed from the laundry affiliated store to the customer's address.

To this end, the laundry service system may further include a laundry collection request step (S23) requesting delivery of laundry from the customer terminal (A) to the server (S).

Further, referring to FIG. 3, the laundry service system transmits laundry collection request information from the server (S) to the manager terminal (B) (T41), and a laundry service system provider or delivery It may further include a laundry collection information transmission step (T42) of transmitting a delivery request from the manager terminal (B) to the server (S) so that the personnel of the agency can deliver the laundry.

On the other hand, the laundry service system according to an embodiment of the present invention may be provided to provide a service for storing clothes and other shoes and blankets to a customer by using the empty space of the stores of the laundry franchisees subscribed to the laundry service.

Referring to FIG. 2, the laundry service system transmits storage accommodation information transmitting information on the quantity or volume of storage that can be accommodated in a laundry affiliated store to provide storage service from the laundry terminal (C) to the server (S). It may further include a step (S31), and a storage affiliate store information receiving step (S32) in which the customer terminal (A) receives storage information for each affiliate store from the server (S).

Thereafter, the login step (S0) of accessing the server (S) through the customer terminal (A), the address input step (S11), the affiliate store selection step (S33), and customer information (name, address, phone number Etc.), storage request information (coat, pants, t-shirt, blanket, etc.) and storage request information including at least one of the laundry affiliated store information designated by the customer is transmitted from the customer terminal (A) to the server (S). The storage service request step (S34) may be further performed.

This allows the customer to check the list of laundry facilities where storage items are available in real time, and to easily request storage at laundry facilities where storage is possible.

Further, the laundry service system may further include a storage reservation information transmission step (S35) in which the storage request information is transmitted from the server (S) to the laundry terminal (C) of the designated laundry affiliate store.

According to the above-described configuration, the customer can easily reserve the storage using the customer terminal (A), and the laundry affiliated store can check the storage reservation details in real time.

Likewise, the laundry service system may be configured such that personnel of a laundry service system provider or delivery agency directly visit the customer's address and collect the stored items to a designated laundry franchise store.

Specifically, referring to FIG. 3, the laundry service system transmits at least one or more of the storage request information to the manager terminal B from the server S for collection of storage items. A transmission step (T51) and a storage collection information transmission step (T52) of transmitting a collection request from the manager terminal (B) to the server (S) so that the personnel of the laundry service system provider or delivery agency collect the storage items (T52) It may further include.

As a result, by using the laundry service system, a customer can conveniently request storage through a terminal, and a storage service can be constructed using existing facilities without installing a separate warehouse.

In addition, personnel of a laundry service system provider or delivery agency can deliver the stored items from the laundry affiliated store to the customer's address.

Referring back to FIG. 2, the laundry service system may further include a storage item collection request step (S36) requesting the server (S) to retrieve the storage item through the customer terminal (A).

Further, referring to FIG. 3, the laundry service system includes a storage collection information transmission step (T61) in which storage collection request information is transmitted from the server (S) to the manager terminal (B), and a laundry service system provider or It may further include a storage collection information transmission step (T62) of transmitting a delivery request from the manager terminal (B) to the server (S) so that the personnel of the delivery agency can deliver the storage.

Hereinafter, when a laundry request or storage request is made through the above-described process, and there is damage to the laundry or storage during the subsequent washing or storage process, a technical configuration for verifying the responsible material and performing a compensation procedure will be described.

3, the laundry service system according to an embodiment of the present invention includes a login step (T0) of accessing the server (S) through the customer terminal (A), the laundry service request step (S13), or a storage service. It may further include a compensation request step (T11) in which damage information of the laundry or storage object requested in the request step (S34) is transmitted from the customer terminal to the server.

Specifically, the damage information may include at least one of a use date and time, a used laundry franchise store, a request item, and a photo of evidence of damage.

In addition, the laundry service system according to an embodiment of the present invention may further include a step of transmitting compensation request information (T12) in which the damage information is transmitted from the server (S) to the manager terminal (B).

Accordingly, after reviewing the damage information received in the compensation request information transmission step (T12), the manager may determine whether or not the compensation is compensated and the compensation price.

Whether or not compensation and the amount of compensation can be determined by comparing the photo of evidence of damage with the photo attached at the time of request for washing or storage, and detailed configuration for this will be described in detail later.

In addition, the compensation price can be calculated through appraisal, and the configuration of detailed information will be described later.

The laundry service system according to an embodiment of the present invention may further include a compensation information transmission step (T21) in which compensation information calculated based on the damage information is transmitted from the manager terminal to the server.

When the manager makes a compensation decision, the compensation information may include compensation value information according to compensation decision and appraisal, and compensation decision and appraisal in which the compensation information is transmitted from the server (S) to the customer terminal (A). The evaluation information transmission step T22 may be further performed.

Thereafter, when the customer agrees on the compensation value, the compensation decision consent step (T23) in which information that the customer agrees to the compensation is transmitted from the customer terminal (A) to the server (S), and the compensation value to the customer's registered account This deposit compensation step (not shown) may be further performed.

The laundry service system according to an embodiment of the present invention may use a grade-based membership system, and the grade-based membership may be classified into a first grade, a second grade, and a third grade.

In this case, when the compensation procedure is performed through a customer terminal assigned with the first grade, a certain percentage of the evaluation amount may be calculated as the compensation price, and if the compensation procedure is performed through a customer terminal with the second grade, The compensation price may be calculated at a rate lower than the predetermined percentage, and the compensation price may be calculated and paid at a rate lower than the second grade as well.

In addition, when the customer does not agree on the compensation value, the compensation determination non-agree step T24 in which information indicating that the customer does not agree to the compensation is transmitted from the customer terminal A to the server S may proceed.

On the other hand, when the administrator decides not to be compensated, the compensation information may include the decision to not be compensated and supporting data (pictures that have already been damaged at the time of request), and the determination of compensation for non-compensation in which the compensation information is transmitted from the server to the customer terminal. The source data transmission step (T25) may proceed.

The above-described configurations have the effect of simplifying the procedure for concealing the responsible material for clothing damage, making the responsible material more clear, and allowing customers to receive compensation quickly.

4 to 24 illustrate an example in which the above-described control flow is implemented through the customer terminal A, and hereinafter, a laundry service system using a web/application implemented in the customer terminal A will be described.

First, referring to FIG. 4, a login page 1 may be provided on the display of the customer terminal A, and the login steps S0 and T0 may be performed through this.

Next, referring to FIG. 5, a main page 2 listing services provided may be provided on the display of the customer terminal A.

The main page (2) includes an address area (21) in which the address of the customer is displayed, a general laundry area (22) in which a procedure for requesting general laundry is proceeded according to the user's selection, and Luxury laundry area (23) where the procedure is in progress, collection request area (24) where a procedure for collecting or recovering stored items is in progress at the user's selection, and a procedure for requesting storage services at the user's selection The storage service areas 25 in which are processed may be partitioned and disposed.

Accordingly, the customer can grasp the overall service items provided by the manager and the affiliated laundry on one main page 2, and conveniently perform the desired service.

Further, the main page 2 may further include a category selection area 26 in which upper categories of laundry service (professional laundry), compensation service, and store search items are listed, and laundry service in the category selection area 26 If is selected, the general laundry area 22, luxury goods laundry area 23, collection request area 24, and storage service area 25 may be displayed on the main page 2.

Reward service and store search items will be described in detail later in FIGS. 13 and 19.

6 is an address setting page 31 that is converted when the address area 21 is selected in the main page 2, and the address input step S11 may be performed through the address setting page 31.

Specifically, in the address setting page 31, the my information selection area 311 in which the previously stored address of the logged-in customer is selected as a laundry or storage collection location, and an address search that is converted to the address search page 32 according to the selection. An area 312, a location designation area 313 for setting an address through a map, and an address display area 313 in which the selected address is displayed may be partitioned and disposed.

When an address is selected on the address setting page 31, the selected address may be input into the address area 21 of the main page.

Next, referring to FIG. 7, the customer terminal A may be provided with an address search page 32 that is converted according to the selection of the address search area 312.

The customer can set an address through the search window of the address search page 32, and a detailed description thereof is omitted since it is obvious to those skilled in the art.

Meanwhile, referring to FIG. 8, the customer terminal A may be provided with a location designation page 33 that is switched according to the selection of the location designation area 313, and the page uses a location designation technology such as a GPS method. Address can be selected.

Hereinafter, a page provided to proceed with the laundry service request step (S13) will be described with reference to FIGS. 9 to 12 as the general laundry area 22 and the luxury product laundry area 23 are selected.

First, referring to FIG. 9, the customer terminal A may be provided with a point selection page 41 for designating a laundry affiliated store requesting laundry or storage, and the laundry affiliated store selection step in the location selection page 41 (S12) may proceed.

A list of a plurality of laundry affiliated stores may be listed on the branch selection page 41, and a location information area 411 in which distance and address information of the listed laundry affiliated stores are listed and a list of services provided by the corresponding laundry affiliated store are displayed. A provision list area 412 may be provided.

When the customer selects a laundry affiliated store that the customer wants to request on the branch selection page 41, the following flow may proceed.

Referring to FIG. 10 as a next flow, the customer terminal A may be provided with a selection page 42 for selecting laundry or storage to be requested.

In the selection page 42, a service display area 421 in which a selected service is displayed, an item area 422 in which an item requesting a service (T-shirt, pants, jacket, etc.) is selected, and an additional area 423 for adding an item. , And a selection confirmation area 424 for confirming the selected service and item information and proceeding to the next area may be partitioned and disposed.

Thereafter, the process of inputting detailed information on the requested service may proceed, which will be described in detail below with reference to FIG. 11.

Referring to FIG. 11, the customer terminal A may be provided with a detailed information selection page 43 for inputting detailed request information.

Specifically, in the detailed information selection page 43, a reservation time input area 431 for entering the time or collection time of the laundry or storage items left at the laundry affiliated store, an applicant information area 432 for inputting information of a service client, The precautions input area 433 for inputting matters to be noted when providing the service of the requested item (drainage, material, etc.) and the laundry application area 435 for checking the input detailed information and proceeding to the next flow are divided into each other. Can be provided.

In addition, the detailed information selection page 43 may further include a photo registration area 434 for uploading a photo of a requested item at the time of request for washing or storage.

Photos uploaded to the photo registration area 434 may be used in the above-described compensation service, and details will be described later in FIG. 21.

Next, in FIG. 12, an application details confirmation page 44 is shown, and through the application details confirmation page 44, the items entered in the previous step can be checked and a payment request can be made, and according to the confirmation, the laundry service The request step (S13) or the storage service request step (S34) may be completed.

Referring to FIG. 13, a store list page 51 provided as a store search item is selected in the category selection area 26 of the main page 2 is shown.

A list of a plurality of laundry affiliated stores may be listed on the store list page 51, and a store information area 511 in which the distance and address information of the listed laundry affiliated stores are listed and a list of services provided by the corresponding laundry affiliated store are displayed. A provision list area 512 may be provided.

When a specific store is selected on the store list page 51, the screen may be switched to the point selection page 54 of FIG. 16 to be described later.

In addition, when the search display is selected on the store list page 51, the store search page 52 shown in FIG. 14 may be switched.

The store search page 52 may include a service selection area 421 for selecting a service desired by a customer and an area 522 for searching for a branch name or address. When a laundry affiliated store is selected according to the search, a branch selection page The screen can be switched to (54).

Meanwhile, when “map” is selected on the store list page 51, the screen of the customer terminal A is switched to a map selection page 53 in which an address is selected through a positioning technology such as a GPS method on the page. Can be.

Also, when a laundry affiliated store is selected on the map selection page 53, the screen may be switched to the location selection page 54.

In FIG. 16, a point selection page 54 is shown, and the point selection page 54 may include a selection point area 541 in which information on a selected point is written, and a service request area 542.

When the service request area 542 is selected, the address stored as the customer's information logged in the customer terminal A is automatically set as the customer address, and the laundry service request step (S13) or the storage service request step (S34) is completed. Can be.

FIG. 17 shows a service usage detail page 61 in which a list of previously requested laundry or storage services and a service progress status are provided.

In the service usage details page 61, a list may be configured in the order of the most recently requested service, through which the customer can inquire the progress of the service requested by the customer.

When a specific service is selected from among previously requested services on the service usage history page 61, the screen may be switched to the detailed usage history page 62 shown in FIG. 18.

The detailed usage history page 62 of FIG. 18 may provide at least one of an address, branch information, order information, payment information, customer information, precautions, a registration photo at the time of request, and service progress status.

Referring to FIG. 19, the customer terminal A may be provided with a reward page 71 which is a screen that is converted when a reward service item of the category selection area 26 is selected on the main page 2.

The compensation mall page 71 is a type of shopping mall page, in which the requested product is damaged in the process of providing laundry or storage service, and the manager compensates the customer for the damaged request, and then the manager receives the requested product as a counter payment. This is a page that repairs and resells.

The compensation mall page 71 may provide at least one or more of information on a picture, a brand, an item, a new product price, a sale price, and a repair part of the item being sold.

Meanwhile, when the upper bar is clicked on the compensation mall page 71, the compensation tab 72 may be popped up.

Referring to FIG. 20 in more detail, the compensation tab 72 includes a compensation application area 721 in which a customer applies for compensation according to damage to laundry or storage, and a compensation guide area for guiding the processing status of the previously requested compensation ( 722) may be provided.

First, referring to FIG. 21, a description will be given of a compensation request page 73 that is converted according to the selection of the compensation request area 721.

The compensation request page 73 is a page in which a compensation request step (T11) for requesting compensation for damage to laundry or storage is performed.

Specifically, the compensation application page 73 includes an address selection area 731 for selecting a customer's address, a store selection area 732 for selecting a laundry affiliated store that requested the service, and a usage date and time for selecting the service use date and time. A selection area 733 may be provided.

In addition, on the compensation request page 73, a usage history area 734 for selecting a damaged item among items requested for service, a damaged area description area 735 for inputting a description of the damaged area, and a picture of the damaged area are uploaded. A damage evidence photo upload area 736 and a reception area 737 for receiving compensation and proceeding with the compensation request step T11 may be further provided.

The compensation request page 73 may automatically list a previously requested service, and a customer may be provided to select a previously requested service from among the listed services.

When the compensation request step (T11) proceeds through the compensation request page 73, the manager may compare the photo registered at the time of requesting the service with the photo of evidence of damage, and determine whether or not to compensate.

In addition, the manager may appraise the compensation value in consideration of the depreciation of the damaged article, and when the determination of compensation and appraisal is completed, the compensation information transmission step (T21) may proceed.

Referring to FIG. 22, a description will be given of a compensation guide page 74 that is converted as the compensation guide area 722 is selected.

The compensation information page 74 may provide a photo, brand, item, management number, and compensation processing status of the item for which compensation has been requested, and when a plurality of items are requested for compensation, several compensation statuses may be listed. .

On the other hand, when the item "reward determined" is selected on the compensation guide page 74, the screen of the customer terminal A may be switched to the compensation page 75 shown in FIG. 23.

In the compensation page 75, an appraisal agreement area 751 in which appraisal details are provided in which the compensation value and calculation basis are recorded, and a consent area selected when the customer agrees with the appraisal details provided in the appraisal agreement area 751. (752) And, when the customer disagrees with the details of the emotion provided to the appraisal consent area 751, the selected unconsent area 753 may be partitioned and arranged.

That is, the compensation page 75 may be provided with the information received by the customer terminal A through the compensation determination and appraisal information transmission step (T22), and the compensation determination consent step (T23) according to the customer's selection. ) And the step of not agreeing to the compensation decision (T24) may be performed alternatively.

On the other hand, when an item that has been "disqualified for compensation" is selected on the compensation guide page 74, the screen of the customer terminal A may be switched to the compensation non-compensation notification page 76 shown in FIG. 24.

The compensation non-compensation notification page 76 may provide grounds for determining compensation for non-compensation (a photo when requesting a service and a photo uploaded by a laundry franchise owner through a laundry terminal) and a description.

In other words, the information received to the customer terminal A may be provided in the determination of inability to compensate and transmission of the basis data (T25).

Even if an effect not described in the present specification, the present invention may additionally have different effects of each of the above-described configurations, and a new effect not found in the prior art is derived according to the organic coupling relationship between the above-described configurations. can do.

In addition, the embodiments shown in the drawings may be modified and implemented in other forms, and if implemented including the configuration claimed in the claims of the present invention or implemented within the scope of equality, it should be considered as belonging to the scope of the present invention. something to do.

Server S Customer Terminal A Affiliated Laundry Terminal B Administrator Terminal C

Claims (10)

In the laundry service system control method for controlling a laundry service system comprising a server, an affiliated laundry terminal in communication with the server, a customer terminal in communication with the server, and an administrator terminal in communication with the server,
A login step of accessing the server through the customer terminal;
A laundry service request step in which laundry request information including at least one of customer information, laundry request item information, and laundry affiliate store information designated by the customer is transmitted from the customer terminal to the server; And
The laundry service system control method further comprises: transmitting laundry collection information in which at least one of the laundry request information is transmitted from the manager terminal to the server in order to collect laundry from the customer's address to a designated affiliated laundry. . The method of claim 1,
The laundry request information
A method for controlling a laundry service system, comprising at least one of customer information, request item information, and laundry affiliated store information designated by the customer. The method of claim 1,
Transmitting laundry completion information notifying that laundry has been completed from the affiliated laundry terminal to the server;
A laundry collection request step of requesting to collect laundry from the customer terminal to the server; And
A laundry service comprising: a laundry collection information transmitting step of transmitting at least one of the laundry request information from the manager terminal to the server in order to deliver the laundry to the customer's address from a designated affiliated laundry. System control method. The method of claim 1,
And a compensation request step in which the damage information of the laundry requested to be washed in the laundry service request step is transmitted from the customer terminal to the server. The method of claim 4,
The above damage information is
A method for controlling a laundry service system comprising at least one of a use date and time, a use affiliated laundry, a request item, and a photograph of evidence of damage. The method of claim 5,
Transmitting compensation request information in which the damage information is transmitted from the server to the manager terminal; And
Compensation information transmission step in which compensation information calculated based on the damage information is transmitted from the manager terminal to the server; further comprising,
When the compensation information includes compensation determination and appraisal information, a compensation determination and appraisal information transmission step of transmitting the compensation information from the server to the customer terminal; and a laundry service system control method comprising: . The method of claim 6,
When the compensation information includes a determination of non-compensation and basis data, determining the non-compensation and transmitting the basis data for transmitting the compensation information from the server to the customer terminal; the laundry service system control method further comprising: . The method of claim 1,
A laundry service system control comprising: a storage service request step in which storage request information including at least one of customer information, storage item information, and affiliated laundry information designated by the customer is transmitted from the customer terminal to the server. Way. The method of claim 8,
A storage object collection request step of requesting the customer terminal to collect the storage object from the server; And
And transmitting at least one of the storage request information from the manager terminal to the server in order to deliver the requested storage item from the designated affiliated laundry to the address of the customer; How to control the laundry service system. The method of claim 8,
The laundry service system control method further comprising a; storage accommodation information transmitting step of transmitting information on the quantity or volume of storage acceptable in the affiliated laundry from the laundry terminal to the server.

Images