KR20200067819A - System and method servicing alarm course of events data - Google Patents

Abstract

Disclosed are a system and a method for a service of informing information on the development of a case. The present invention may automatically reduce the workload of a service company by automatically transmitting information on the development of a legal case to a case client, and may improve service satisfaction of the client.

Description

Event Progress Information Alarm Service System and Method{SYSTEM AND METHOD SERVICING ALARM COURSE OF EVENTS DATA}

The present invention relates to an event progress information alarm service system and method, and more specifically, to automatically transmit progress information of a legal case to the event client, which reduces the workload of the service company and improves the service satisfaction of the client. Event progress information relates to an alarm service system and method.

If a legal problem arises for the general public who is not a legal expert, it is not an easy task to solve the problem on their own, and it solves a problem for an incident that has occurred through courts.

So, it is common for legal experts such as lawyers, accountants, patent attorneys, and lawyers to advance the case, and the market size of legal services by these legal experts is increasing even more with diversified industrial structures and members.

The client, who referred the case to a legal expert, is provided with various legal services depending on the case, and these legal services are provided until the case is closed.

A company that provides legal services (for example, a law office) prepares necessary documents to proceed with the case mainly for the case requested, and submits it to courts or provides various legal services, such as attendance to represent the case. Provided, and notifies the client of the results of the legal services provided.

On the other hand, even after being notified of the results of the legal service, the client of the case makes a phone call or visits directly to the legal service company for various reasons, such as questions about the case and questions about the progress of the case.

However, the amount of phone calls that a client makes to a legal service company unnecessarily in connection with the proceeding of a case accounts for a significant portion of the work volume of the employees working at a legal service company. In addition, there are additional problems such as an increase in labor costs through the deployment of dedicated employees for phone calls.

In addition, from the client's point of view, there is a problem of not having confidence in the services provided by the legal service companies due to the fear and anxiety of the progress of the case due to the curiosity of the process and progress of the case and the long-running event. .

Korean Patent Application Publication No. 10-2010-0075133 (Name of invention: Automatic guidance system according to court case progress)

In order to solve this problem, the present invention provides an alarm service system and method of event progress information that can automatically reduce the workload of a service company and improve the client's service satisfaction by automatically transmitting progress information of a legal case to the event client. It is aimed at providing.

In order to achieve the above object, an embodiment of the present invention is an event progress information alarm service system, and includes a service company terminal and a client terminal and a management server connected through a network.

In addition, the management server according to the embodiment, upon receiving the client information, the case number of the client's legal case from the service provider terminal connected through the network, sets the information providing server according to the type of the legal case, the Access to the information providing server at regular intervals to search for progress information on the legal case corresponding to the case number, search for any legal case, analyze the progress information of the case, and analyze the analyzed event progress history information. Rearranges in an arbitrary data format, transmits the rearranged event progress history information to a pre-stored service company terminal, receives management information on the event progress history transmitted from the service company terminal, and receives information from the information providing server. The searched, analyzed and rearranged event progress history information and the event progress history information received from the service provider terminal are configured to be transmitted to the client terminal associated with the legal case, wherein the service provider terminal and the client terminal When a mobile messenger application program is installed, and the management server inputs management information including a command for confirming receipt of the submitted document, for the event progress history information transmitted from the service provider terminal 100, the entered management information And it is configured to transmit the event progress information to the registered client terminal through a mobile messenger service to provide periodic information with a quick alarm for the event progress details.

In addition, the management information on the event progress history transmitted from the service provider terminal according to the embodiment may be comment information on a response and processing result input by a service company representative for an event occurring in the event progression, or During the process, it may include data information including a query/response transmitted/received between the service provider representative and the client, or file information including a document or photo transmitted/received between the service provider representative and the client.

In addition, an embodiment of the present invention is an event progress information alarm service method performed by a management server connected through a network with a service company terminal and a client terminal, wherein the management server is connected with the network through the network, the client information from the service company terminal, Upon receiving the case number of the client's legal case, an information providing server is set according to the type of the legal case, and access to the information providing server is performed at regular intervals to receive progress information on the legal case corresponding to the case number Searching; The management server searches for any legal case, analyzes the progress information of the case, rearranges the analyzed case progress information in an arbitrary data format, and stores the rearranged case progress information in advance. Transmitting to a terminal; Receiving, by the management server, management information on an event progress history transmitted from the service provider terminal; And combining the event progress history information retrieved from the information providing server and analyzed and rearranged, and the event progress history information received from the service provider terminal to the client terminal associated with the legal case. The service provider terminal and the client terminal are installed with a mobile messenger application program, data is transmitted and received between the service provider terminal and the client terminal through the management server, and the management server is the event progress history transmitted from the service provider terminal For information, when management information including a command for confirming receipt of a submitted document is input, the entered management information and event progress history information are transmitted to the registered client terminal through a mobile messenger service to promptly confirm the event progress history. It provides periodic information along with alarms.

The present invention has an advantage of automatically providing progress information to a client of the case in the process of processing a legal case, which can significantly reduce the work burden due to the call of a legal service company.

In addition, the present invention has the advantage that by continuously providing the progress information of the event to the client, it is possible to improve the service satisfaction for the client, and increase the trust between the client and the service provider.

In addition, the present invention has the advantage of generating a continuous advertising revenue through exposure of the alarm service app for providing event progress information to the client.

1 is a block diagram showing an event progress information alarm service system according to the present invention.
Figure 2 is an exemplary view showing a search screen of the event progress information alarm service system according to the present invention.
Figure 3 is an exemplary view showing another search screen of the event progress information alarm service system according to the present invention.
Figure 4 is an exemplary view showing another search screen of the event progress information alarm service system according to the present invention.
Figure 5 is an exemplary view showing another search screen of the event progress information alarm service system according to the present invention.
Figure 6 is a flow chart showing the service process of the event progress information alarm service system according to the present invention.

Hereinafter, exemplary embodiments of an alarm service system and method for event progress information according to the present invention will be described in detail with reference to the accompanying drawings.

In this specification, the expression that a part “includes” a certain component does not exclude other components, but may mean that other components may be further included.

In addition, terms such as "‥ unit", "‥ group", "‥ module" mean a unit that processes at least one function or operation, which can be divided into hardware or software, or a combination of the two.

1 is a block diagram showing an event progress information alarm service system according to the present invention.

Referring to FIG. 1, the event progress information alarm service system according to the present invention includes a service provider terminal 100, a client terminal 200, a management server 300, and an information providing server 400. .

The service provider terminal 100 receives the client information and case information for the client's legal case, transmits it to the management server 300, receives the event progress history information transmitted from the management server 300, and receives the user. It is displayed so that it can be confirmed, and the configuration of inputting management information on the event progress received from the management server 300 and transmitting it to the management server 300, which may be configured at least one, a desktop PC, It consists of an application program (or app) such as a notebook PC, server, tablet PC, and smartphone, and a terminal capable of executing the installed program.

In addition, the application program (or app) installed in the service provider terminal 100 includes client information including a phone number, email, address, and the like, and a case number for the legal case of the client and a case number for the client By doing so, it is possible to store and manage event progress history information for the proceedings and management information for the event progress history information.

The service provider is a legal service provider that represents the legal proceedings of a client, such as an attorney, patent attorney, lawyer, accountant, tax accountant, or labor agent. In this embodiment, a law office is described as an embodiment for convenience of explanation, but is not limited It does not mean that any service provider providing any additional service may be included.

The above legal cases are civil cases, criminal cases, registered cases, auction cases, or litigation cases including administrative judgments and administrative litigation such as patents, tax, and labor.

The information on the proceedings of the case is in the process of proceeding with the case, such as documents submitted by the client to the government office or documents submitted by the other party to the government office or documents sent from the government office to the client or the other party in the course of proceeding with the client's legal case. It is a list of the result of processing a series of events that occur.

In addition, when the event progress history information is received, the service provider terminal 100 arranges and displays the received event progress history information according to an arbitrary data format, extracts an event number from the event progress history information, and Enter the management information for the event progress, store the result, and then transmit it to the stored client terminal 200 in conjunction with the event number.

The management information on the event progress history is comment information on the response and processing result input by the service company representative for the event occurring in the process of the event, or between the service company representative and the client in the course of the event. It includes data information such as a query/response transmitted/received, or file information such as a document or photo transmitted/received between the service company representative and the client.

In addition, when the event progress history information is received, the service provider terminal 100 analyzes the received event progress history information and searches for client information related to the received event among a plurality of client information and legal case information of the client do.

That is, the service provider terminal 100 stores a plurality of client information and the progress of the related legal case, and searches for the client information corresponding to the received case progress and the progress of the legal case progressed to date.

In addition, the management information on the event progress history may include a location information signal (GPS) of the service provider terminal 100.

The location information signal of the service provider terminal 100 is transmitted to the court during the course of the case, or when interviewing with arbitrary people such as judges, prosecutors, witnesses, etc. It can be detected and provided to the client along with any event history and map information.

To this end, the service provider terminal 100 may be configured as a mobile terminal to be carried and used by a person in charge, and may be further configured as a plurality of service personnel terminals 101.

That is, the service provider terminal 100 may be configured as a desktop PC, a notebook PC, a server, etc. installed in the office, and the service representative terminal 101 may be configured as a tablet PC, a smartphone, and the like, and the service provider terminal 100 Data related to event progression and processing is transmitted or received between the service manager terminal 101 or data related to event progression and processing, including a location information signal (GPS), between the service manager terminal 101 and the management server 300. It can also be configured to transmit and receive and manage management tasks.

To explain this in more detail, when the case manager visits a specific place for the handling of tasks such as attending a trial and arguing, by providing the location information of the case manager by using the location information signal output from the service manager terminal 101 , It enables the client to accurately judge and recognize information on the progress and processing of the case.

In addition, the service manager terminal 101 detects the location on the map data set in advance using a location information signal, for example, location information of a government office, such as a court, the prosecutor's office, or a police station, on the map data, and the service manager terminal 101 ) To search for event information related to the government office where the location information signal has been previously stored in the memory or search for it in the service provider terminal 100 connected through the network, so that a pop-up screen for whether the event is processed and processed is displayed. do.

That is, when the case manager visits a government office to process a specific event, the service manager terminal 101 detects the current position of the case manager using the location information signal, and the case manager must process the detected current position It is configured to input the task to be performed and the processing result, so that the processing result of the corresponding task can be reflected in real time.

The service provider terminal 100 and the service representative terminal 101 are described as separate components for convenience of description, but are not limited thereto, and may be configured as one terminal.

In addition, the service provider terminal 100 transmits and receives between the service provider representative and the client in the course of the incident, comment information on the response and processing result input by the service provider representative for an event occurring in the course of the incident. The mobile messenger service application program is installed between the client terminal 200 so that data information such as a query/response to be received, file information such as documents and photos transmitted and received between the service company representative and the client are installed, and the As a result of processing the event, data such as a client's question/response is transmitted and received.

The mobile messenger service application program may be a known mobile messenger service program.

The client terminal 200 is a configuration that receives and displays management information on the event progress history so that the event client can confirm, and preferably, a laptop PC, a tablet PC, and a smart phone capable of installing a mobile message service application program It is made of a mobile terminal.

In addition, the client terminal 200, through the mobile message service application program, the service provider terminal (information such as query/response data information, arbitrary document file or photo file for the event progress history input by the client) 100).

The management server 300 searches for any legal case to analyze the progress information of the case, rearranges the analyzed case progress information in an arbitrary data format, and previews the rearranged case progress information Transmitted to the stored service provider terminal 100, and the management information on the case progress history transmitted from the service company terminal 100 is combined with the case progress history information and transmitted to the client terminal 200 linked to the legal case As a configuration, the service provider terminal 100 and the client terminal 200 are connected through a network.

In addition, the management server 300 receives the client information, the case number of the client's legal case, etc. from the service provider terminal 100 connected through the network, the information providing server 400 according to the type of the legal case Set, and accesses the information providing server 400 at regular intervals to retrieve progress information on a legal case corresponding to the case number.

That is, if the client's legal case is, for example, a'civil case', the management server 300 accesses the site of'the Supreme Court's My Case Search' of the Supreme Court Server as shown in FIG. The event progress history 500 extracts additions or changes through interlocking through a capture screen or analysis through data mining, and the analyzed content is a preset data format (for example, an event number and a series of processes) According to the list information listed sequentially).

In addition, if the client's legal case is, for example, a'registered case', as shown in FIG. 3, access the site of the Supreme Court's Internet Registry Office to search for the case progress information, and search for the analyzed event progress data. Through this, changes are extracted and rearranged according to a preset data format.

In addition, in the case of an'auction event','real estate auction event', as shown in FIG. 4, accesses the'Auction Information of Korea Court' site to search for event progress information, and the searched event progress details are analyzed through data analysis. Extract and search for'fluid estate auction events' by accessing the'My Garden Execution Information' site, and'deposit cases' by accessing the'My Supreme Court's My Case Search Electronic Deposit' site.

In addition,'criminal cases' such as police cases, prosecution cases, and fines are accessed by accessing the'Ministry of Justice's Criminal Justice Portal' site, as shown in Fig. 5, and analyzing the searched case progress to extract changes. do.

On the other hand, the management server 300 transmits the rearranged case progress information to the service provider terminal 100 of the corresponding legal case, and the transmitted event progress history information is transmitted from the service provider terminal 100 When the management information for the event progress history is input, the input management information is combined with the event progress history information to be transmitted through the mobile messenger service to the client terminal 200 linked to the legal case.

In addition, in the present embodiment, when a change occurs in the progress of the event, the configuration in which the changed information is transmitted to the client terminal 200 is described as an embodiment, but is not limited thereto, and the change does not occur Even if it is possible to provide information about the current state, and if the above changes do not occur for a certain period of time, information about the current state is provided to the client terminal 200 every arbitrary period (for example, 1 month) You can also configure it.

In addition, the management server 300 may transmit and receive data, files, and the like through the mobile messenger service between the service provider terminal 100 and the client terminal 200, together with transmission and reception of the event progress history information. Control.

In addition, the management server 300 sets the evaluation grade based on, for example, high and low usage performance, high and low usage fee for each service provider terminal 100, and random form information according to the set evaluation grade , It can provide information including case information, legal trend information, etc.

The information providing server 400 is connected to the management server 300 through a network, and searches and provides event progress history information corresponding to event information provided by the management server 300.

6 is a flowchart illustrating a service process of an event progress information alarm service system according to the present invention, and a service method of the event progress information alarm service system according to the present invention will be described with reference to FIGS. 1 and 6.

The management server 300 registers service provider terminal 100 information, client terminal 200 and event information for providing alarm service of event progress information (S100).

In step S100, the service provider terminal 100 and the client terminal 200 are linked with event information of the client's legal case to execute a mobile messenger service application program capable of transmitting and receiving data and files.

That is, information about the progress of the event can be displayed between the client terminal 200 requesting the event and the service provider terminal 100.

The management server 300 determines the information providing server 400 according to the type of event from the registered event information, accesses the determined information providing server 400 through a network, and corresponds to the registered event information The event progress history information is searched, and the searched event progress history information is analyzed using image capture screen analysis, data mining, etc. (S110).

The step S110 is set to be periodically set, for example, once a day, twice a day, and so on, to be periodically searched.

From the analysis result of step S110, it is determined whether new content has been added or changed (S120), and if a change is found in the event progress history as a result of the determination in step S120, the searched event progress history information and changes are incident. It is rearranged and updated in a data format including list information sequentially listed according to a number and a series of processes (S130), and the event progress information including changes is transmitted to the registered service provider terminal 100.

In addition, the management server 300, when the management information including a command, such as, for example, confirmation of receipt of the submitted documents, for the case progress history information transmitted in the step S140 in the service provider terminal 100 is input, By transmitting the input management information and event progress history information to the registered client terminal 200 through a mobile messenger service (S140), the client's service satisfaction is provided through periodic information with prompt alarm for event progress history To be improved.

In addition, the management server 300 may transmit and receive data, files, and the like through the mobile messenger service between the service provider terminal 100 and the client terminal 200, together with transmission and reception of the event progress history information. do.

On the other hand, the present invention is installed in the management server 300 to search for a preset legal case, analyzes the progress information of the searched legal case, rearranges the analyzed event progress information in an arbitrary data format, and re- The arranged client progress information is transmitted to the service provider terminal 100 stored in advance, and the management terminal information related to the event progress transmitted from the service provider terminal 100 is combined with the event progress history information to set a preset client terminal ( 200), and the program may be recorded and provided on a computer readable storage medium (eg, a USB storage device, an SD card, or the like).

Therefore, in the process of processing a legal case, by automatically providing progress information to the client of the case, the client's curiosity in the process can be resolved, thereby significantly reducing the burden on the work of the legal service company by calling. By continuously providing the progress information to the client, it is possible to improve service satisfaction for the client and increase the sense of trust between the client and the service company.

As described above, although described with reference to preferred embodiments of the present invention, those skilled in the art variously modify and change the present invention without departing from the spirit and scope of the present invention as set forth in the claims below. You can understand that you can.

In addition, the drawing numbers described in the claims of the present invention are merely for clarity and convenience of explanation, and are not limited thereto. In the course of explaining the embodiment, the thickness of the lines or the size of components shown in the drawings, etc. May be exaggerated for clarity and convenience of description, and the above-described terms are terms defined in consideration of functions in the present invention, and may be changed according to the intention or custom of the user or operator, and thus, interpretation of these terms Should be made based on the contents throughout this specification.

100: service provider terminal
101: service representative terminal
200: client terminal
300: management server
400: information providing server
500: case progress

Claims (3)

Service provider terminal 100 and the client terminal 200 and a management server 300 connected through a network,
The management server 300,
Upon receiving the client information and the case number for the client's legal case from the service provider terminal 100 connected through the network, the information providing server 400 is set according to the type of the legal case, and the information providing server 400 ) Every regular cycle to search for progress information on legal cases corresponding to the case number,
A service provider terminal 100 that searches for any legal case, analyzes the case history information, rearranges the analyzed case progress information in an arbitrary data format, and stores the rearranged case progress information in advance. Sent to,
Receiving management information for the event progress history transmitted from the service provider terminal 100,
The client terminal 200 linked with the legal case in combination with the event progress history information retrieved from the information providing server 400 and analyzed and rearranged, and the event progress history information received from the service provider terminal 100 Is configured to send to,
The service provider terminal 100 and the client terminal 200 are installed with a mobile messenger application program,
When the management server 300 inputs management information including a command for confirming receipt of the submitted document, for event progress history information transmitted from the service company terminal 100,
An event progress information alarm service system configured to transmit the input management information and event progress history information to the registered client terminal 200 through a mobile messenger service to provide periodic information together with a quick alarm for the event progress history. According to claim 1,
Management information about the event progress history transmitted from the service provider terminal 100,
Data information including query/response transmitted/received between the service company representative and the client during the course of the incident, or comment information on the response and processing result input by the service company representative for the event occurring in the course of the incident. Or, the event progress alarm service system including file information including documents or photos transmitted and received between the service company representative and the client. As an event progress information alarm service method performed by the service provider terminal 100 and the client terminal 200 and the management server 300 connected through a network,
When the management server 300 receives the client information and the case number for the client's legal case from the service provider terminal 100 connected through the network, the information providing server 400 is set according to the type of the law case , Accessing the information providing server 400 at regular intervals and retrieving progress information about a legal case corresponding to the case number;
The management server 300 searches for any legal case, analyzes the progress information of the case, rearranges the analyzed event progress information in an arbitrary data format, and previews the rearranged event progress information Transmitting to the stored service provider terminal 100;
Receiving, by the management server 300, management information on an event progress history transmitted from the service provider terminal 100; And
The client terminal 200 linked with the legal case in combination with the event progress history information retrieved from the information providing server 400 and analyzed and rearranged, and the event progress history information received from the service provider terminal 100 Including transferring to,
The service provider terminal 100 and the client terminal 200 are installed with a mobile messenger application program,
Data is transmitted and received between the service provider terminal 100 and the client terminal 200 through the management server 300,
When the management server 300 inputs management information including a command for confirming receipt of the submitted document, for event progress history information transmitted from the service company terminal 100,
A method of providing an event progress information alarm by transmitting the input management information and event progress history information to the registered client terminal 200 through a mobile messenger service, and providing periodic information together with a quick alarm on the event progress history.

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