KR20200054790A - Method for supporting delivery work and apparatus therefor - Google Patents

Abstract

The present invention relates to technology for supporting delivery work and, more specifically, to a method for efficiently and conveniently supporting delivery work of a delivery man and an apparatus therefor. A program installed in a delivery work support apparatus includes: a delivery information management module storing a plurality of pieces of delivery information and grouping delivery information including addresses of addressees of the same region to classify the plurality of pieces of delivery information into groups; and a route setting module setting the entire delivery route going via every delivery region corresponding to each of the groups and leading a vehicle to drive along the entire delivery route. The delivery information management module monitors whether the vehicle arrives at a target delivery destination by confirming the target delivery destination in which product delivery is ongoing from the entire delivery route, and then, outputs information about at least one product to be delivered to the target delivery destination based on delivery information of a group corresponding to the address of the target delivery destination when the vehicle arrives at the target delivery destination.

Description

Method for supporting delivery work and apparatus therefor

The present invention relates to a technology for supporting a delivery service, and more particularly, to a method and apparatus for supporting a delivery service of a courier driver more efficiently and conveniently.

Today, as the number of Internet shopping mall companies and TV home shopping companies increases, a courier service for delivering goods to a designated place is in progress. In addition, due to the activation of online stores, the number and types of goods distributed through courier services are also diversifying.

Looking at the process of delivering the courier goods, the courier goods are first collected in the logistics warehouse of the transportation company, and the collected courier goods are unloaded from the vehicle and are classified among destinations in the same area. Then, the delivery staff sequentially delivers the goods based on the address of the addressee of the delivery address attached to the goods.

However, this delivery method entails inconvenient delivery personnel to classify courier goods according to similar regions in advance for convenience of delivery, and to check the location and shortest route to each destination using a map.

On the other hand, by using navigation, it is possible to more easily navigate to the delivery address, but for this, the address of the delivery address must be entered individually. In particular, when wearing gloves for courier delivery, there has been a cumbersome problem of removing gloves in order to operate a supporting device (eg, a smartphone, a tablet, a PDA, etc.). In addition, since the delivery staff had to operate the above-mentioned supporting devices to clean up the waybill of the courier after the delivery was completed, there was a side that the efficiency was reduced due to a separate time.

The present invention has been proposed to solve this conventional problem, an object of the present invention is to provide a method and apparatus for supporting a delivery service of a courier product efficiently, conveniently and quickly.

Other objects and advantages of the present invention can be understood by the following description, and will be more clearly understood by examples of the present invention. In addition, it will be readily appreciated that the objects and advantages of the present invention can be realized by means of the appended claims and combinations thereof.

In order to achieve the above object, according to the first aspect of the present invention, the program mounted on the delivery service support device stores a plurality of delivery information and groups delivery information having a recipient address of the same region among the plurality of delivery information. A delivery information management module for classifying delivery information into each group; And a route setting module configured to set an entire delivery route so that all of the delivery areas corresponding to the respective groups are passed, and guide the vehicle to operate according to the entire delivery route.

The delivery information management module monitors whether the vehicle has arrived at the target delivery destination by checking the target delivery destination where the goods are being delivered from the entire delivery route, and when a vehicle arrives at the target delivery location, the address of the target delivery destination is sent to the address of the target delivery destination. Based on the delivery information of the corresponding group, information about one or more items to be delivered from the target delivery destination is output.

The delivery information management module may change delivery status data included in delivery information of a group corresponding to the address of the target delivery destination to delivery completion when information indicating completion of delivery at the target delivery destination is input.

When the delivery status data is changed to delivery completion, the program checks the telephone numbers of one or more recipients in the delivery information of the group corresponding to the address of the target delivery destination, and the telephone numbers of the one or more recipients are set as the destination number It may further include a message sending module for writing a text message in which information indicating the completion of delivery of the goods is written in the body of the message and sending it to the recipient.

The program may further include a speech recognition module that recognizes a user's speech. The delivery information management module may receive, as voice, information indicating delivery completion at the target delivery location using the voice recognition module.

The program, when receiving the waybill number or the recipient's name through voice through the voice recognition module, checks delivery information including the waybill number or the recipient's name, extracts the recipient's phone number from the delivery information, A call connection module that attempts to make a phone call to the recipient's phone number may be further included.

The delivery information management module may receive and store a plurality of delivery information to be delivered by a specified date from a delivery management server.

In accordance with a first aspect of the present invention for achieving the above object, in a delivery service support device, a method of supporting a delivery service of goods to a delivery employee confirms a recipient address in a plurality of stored delivery information, and a recipient in the same region Grouping shipping information having an address and classifying shipping information into each group; Establishing an entire delivery route to pass through all regions corresponding to each group; Checking whether the vehicle has arrived at the target delivery address by checking a target delivery address in which goods are being delivered among the entire delivery paths; And when a vehicle arrives at the target delivery destination as a result of the monitoring, outputting information on one or more items to be delivered from the target delivery destination based on delivery information of a group corresponding to the address of the target delivery destination.

The present invention has an advantage of improving productivity in courier delivery by supporting a hands-free work environment based on speech recognition to delivery personnel who need to use both hands.

In addition, the present invention analyzes a plurality of delivery information, grouping the courier goods by delivery destinations of the same place, and then creates and guides an optimal movement route based on the grouped delivery destination information, thereby inducing delivery of the delivery within a short period of time. It works.

In addition, the present invention has the advantage of performing automation of the delivery business by recognizing and analyzing the voice of the delivery employee while talking in real time with the delivery employee.

In addition, the present invention has the advantage of minimizing the phenomenon of delivery being missed at the destination, by outputting information of the item to be delivered from the destination when it arrives at the destination.

The following drawings attached to this specification are intended to illustrate preferred embodiments of the present invention, and serve to further understand the technical idea of the present invention together with specific details for carrying out the invention, so the present invention is described in such drawings. It should not be interpreted as being limited to the matter.
1 is a view showing the configuration of a delivery system according to an embodiment of the present invention.
2 is a view showing a delivery service support apparatus according to an embodiment of the present invention.
3 is a diagram showing the configuration of a business support program according to an embodiment of the present invention.
4 is a flowchart illustrating a method of setting a delivery route in a delivery service support apparatus according to an embodiment of the present invention.
5 is a flowchart illustrating a method of supporting a product delivery service in a delivery service support apparatus according to an embodiment of the present invention.

The above objects, features, and advantages will be more apparent through the following detailed description in connection with the accompanying drawings, and accordingly, those skilled in the art to which the present invention pertains can easily implement the technical spirit of the present invention. There will be. In addition, in the description of the present invention, when it is determined that the detailed description of the known technology related to the present invention may unnecessarily obscure the subject matter of the present invention, the detailed description will be omitted. Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a view showing the configuration of a delivery system according to an embodiment of the present invention.

1, the delivery system according to the present invention includes a delivery service support device 100, a database 300 and a delivery management server 200, and the delivery service support device 100 and a delivery management server The 200 communicates with each other through the network 400. The network 400 includes a mobile communication network and a wired communication network, and relays communication between the delivery service support device 100 and the delivery management server 200.

The database 300 is a storage means such as a tape device, a mass storage, and the like, and stores delivery information for each item requested for delivery. That is, the database 300 stores delivery information for each item. The delivery information includes the product data (ie, product name, product type, etc.), the recipient data (ie, the address of the addressee, the addressee's phone number, the name of the addressee, etc.), and the sender's data (such as the address of the address, the address of the addressee, and the originator). Name, etc.), shipping status data of the goods, waybill number, shipping company data, and requests for delivery. In the delivery status data, status data on which the corresponding product is delivered is recorded. That is, in the delivery status data, data indicating the delivery status of the goods such as collection information, terminal information, jurisdiction office information, delivery staff information, delivery, delivery completion, moving, etc. are recorded according to the movement of the courier product. The request at the time of delivery includes a requirement to the customer, and may include requirements such as a phone call before delivery.

The delivery management server 200 manages data stored in the database 300 and communicates with the delivery service support device 100 to transmit a plurality of delivery information to the delivery service support device 100. The delivery management server 200 may generate delivery information based on data scanned through a scanner in a distribution warehouse or received from a sales office and store it in the database 300. That is, when the delivery management server 200 requests delivery of the goods and the goods are collected, the goods data (that is, the name of the goods, the type of goods, etc.), the recipient data (that is, the address of the addressee, the telephone number of the addressee, the name of the addressee, etc.), the sender The delivery information including the data (the address of the shipper, the telephone number of the shipper, the name of the shipper, etc.) and the waybill number are generated and stored in the database 300.

The delivery management server 200 may receive the changed delivery status data of the product from the delivery service support device 100 and reflect it in the database 300. In addition, when the delivery management server 200 is requested to search for data from the delivery service support device 100, it may search for data corresponding to a keyword and transmit the searched result data to the delivery service support device 100.

The delivery service support device 100 is a device that supports delivery of goods by delivery personnel, and a device such as a smart phone or a PDA (Personal Digital Assistant) may be adopted. The delivery service support device 100 receives a plurality of delivery information received from the delivery management server 200, analyzes the address of the recipient included in the delivery information, and addresses the same area (eg, the same apartment complex, the same address number) After grouping the delivery information corresponding to), the grouped recipient address is analyzed to set the optimal overall delivery route. In addition, the delivery service support apparatus 100 may receive a voice command from a delivery employee based on voice recognition, and may output voice information requesting or reminding a specific action.

2 is a view showing a delivery service support apparatus according to an embodiment of the present invention.

As shown in FIG. 2, according to an embodiment of the present invention, the delivery service support apparatus 100 includes a memory 110, a memory controller 121, one or more processors (CPUs) 122, and a peripheral interface 123 ), An input / output (I / O) subsystem 130, a display device 141, an input device 142, a communication circuit 150 and a GPS receiver 160. These components communicate over one or more communication buses or signal lines. The various components shown in FIG. 2 can be implemented in hardware, software or a combination of hardware and software, including one or more signal processing and / or application specific integrated circuits.

The memory 110 may include a high-speed random access memory, and may also include one or more magnetic disk storage devices, nonvolatile memory such as a flash memory device, or other nonvolatile semiconductor memory devices. In some embodiments, the memory 110 is a storage device, for example, a communication circuit 150 located remotely from one or more processors 122, and the Internet, an intranet, a local area network (LAN), and a wide LAN (WLAN). , A storage area network (SAN) or the like, or a network-attached storage device that is accessed through a communication network, such as a suitable combination thereof. Access to the memory 110 by other components of the delivery service support device 100, such as the processor 122 and the peripheral interface 123, may be controlled by the memory controller 121.

The peripheral interface 123 connects the input / output peripheral devices of the device with the processor 122 and the memory 110. The one or more processors 122 execute various functions for the delivery service support device 100 and process data by executing various software programs and / or instruction sets stored in the memory 110.

In some embodiments, peripheral interface 123, processor 122 and memory controller 121 may be implemented on a single chip, such as chip 120. In some other embodiments, they can be implemented as separate chips.

The I / O subsystem 130 provides an interface between an input / output peripheral device and a peripheral interface 123 of the delivery service support device 100 such as the display device 141 and the input device 142.

The display device 141 may use liquid crystal display (LCD) technology, light emitting polymer display (LPD) or light emitting diode (LED) technology, and the display device 141 may be capacitive, resistive, infrared, etc. It may be a touch display. The touch display provides an output interface and an input interface between the device and the user. The touch display displays visual output to the user. The visual output can include text, graphics, video and combinations thereof. Some or all of the visual output may correspond to a user interface object. The touch display forms a touch-sensitive surface that accepts user input.

The input device 142 is an input means such as a keypad, a keyboard, a mouse, and a microphone, and receives an input signal from a user. In particular, the input device 142 receives a user's voice through a microphone.

The processor 122 is a processor configured to perform operations and perform instructions associated with the delivery service support device 100, for example, by using instructions retrieved from the memory 110, components of the delivery service support device 100 It is possible to control the reception and manipulation of the input and output data of the liver.

The communication circuit 150 transmits and receives wireless electromagnetic waves through an antenna or transmits and receives data through a wired cable. The communication circuit 150 converts electrical signals into electromagnetic waves and vice versa, and can communicate with the communication network, other mobile gateway devices, and communication devices through the electromagnetic waves. The communication circuit 150 includes, for example, an antenna system, an RF transceiver, one or more amplifiers, a tuner, one or more oscillators, a digital signal processor, a CODEC chipset, a subscriber identity module (SIM) card, memory, etc. It may include, but is not limited to, well-known circuits for performing these functions. The communication circuit 150 is through a wired network or a wireless network such as the Internet, an intranet and a network and / or a mobile communication network, a wireless LAN and / or a metropolitan area network (MAN) called the World Wide Web (WWW). It can communicate with other devices.

The GPS receiver 160 receives a satellite signal detected in the surroundings. In addition, the GPS receiver 160 may generate the same type of C / A code at the same period as the period set by the satellite.

A software component, an operating system 111, a graphics module (instruction set) 112, and a business support program (instruction set) 113 are mounted (installed) in the memory 110.

The operating system 111 may be, for example, a built-in operating system such as Darwin, RTXC, LINUX, UNIX, OS X, WINDOWS, VxWorks, Tizen, IOS or Android, and general system tasks (eg For example, it may include various software components and / or devices that control and manage memory management, storage device control, power management, etc.).

The graphics module 112 includes several well-known software components for providing and displaying graphics on the display device 141. The term "graphic" includes all objects that can be displayed to the user, including, without limitation, text, web pages, key buttons, digital images, videos, animations, and the like.

The business support program 113 is a program that supports the delivery service of the delivery staff in conjunction with the delivery management server 200, provides a user with a voice recognition-based business processing interface, and provides optimal delivery through each delivery destination. Provide a route.

The business support program 113 may be mounted in the memory 110 when the delivery service support application according to the present invention is installed.

3 is a diagram showing the configuration of a business support program according to an embodiment of the present invention.

As shown in FIG. 3, the business support program 113 according to an embodiment of the present invention includes a voice recognition module 31, a delivery information management module 32, a route setting module 33, and a message sending module 34 ) And a call connection module 35.

The voice recognition module 31 performs a function of recognizing a user's voice. That is, the voice recognition module 31 performs a function of converting the user's voice into text. The speech recognition module 31 includes a speech recognition engine itself, and can convert a user's speech into text through the speech recognition engine. As another embodiment, the voice recognition module 31 may convert a user's voice into text in conjunction with an external voice recognition server (not shown in the figure). In this case, the voice recognition module 31 may transmit the user's voice data to the voice recognition server, and receive text converted by the voice recognition server from the voice recognition server. The voice recognition module 31 may store the activated keyword in advance. The activation keyword is a key value for waking up the voice recognition function, and a preset word (eg, “high lotte delivery”) may be set as the activation keyword. When the activation keyword is recognized while the user's voice is continuously monitored, the speech recognition module 31 converts the user's voice recognized after the activation keyword into text, and proceeds with a business process corresponding to the converted text. .

The delivery information management module 32 receives and manages a plurality of delivery information received from the delivery management server 200. In particular, when the delivery information management module 32 acquires and stores a plurality of delivery information, the delivery address corresponding to the same region (eg, the same apartment complex, the same address number) is analyzed by analyzing the recipient address included in each delivery information Group together. In addition, when the delivery information management module 32 reaches the grouped delivery destination, it outputs a delivery request message including one or more of each item name, recipient information, and waybill number belonging to this group, and one to be delivered to the corresponding delivery destination Remind employees of the above items. In addition, the delivery information management module 32, if the voice recognition module 31 recognizes a voice indicating delivery completion for a specific item, changes the delivery status data for this item from delivery to delivery completion, and the waybill of this item The delivery completion notification message including the number and the fact of delivery completion is transmitted to the delivery management server 200.

On the other hand, the delivery information management module 32, after arriving at the grouped delivery destination, when the delivery vehicle for departure from the delivery destination without receiving the completion of delivery for the grouped delivery information, queries whether or not delivery is completed normally The message (hereinafter referred to as a delivery completion query message) may be output to the display device 141 or the speaker. As the delivery information management module 32 outputs the delivery completion inquiry message, the delivery information management module 32 may request delivery completion input from a delivery employee who has not entered delivery completion. In addition, the delivery information management module 32 may output an inquiry message on whether the delivery is completed, and receive additional input (eg, a reason for not being able to deliver) from the delivery agent to perform subsequent processing. For example, with the delivery management module 32 outputting a voice message, "Did delivery be completed in the current region? Items to be delivered in the current region are A, B, and C." , C The delivery of goods has been completed, and the delivery address of goods A has been changed, so delivery is impossible. Then, the delivery information management module 32 recognizes the voice of the delivery employee through the voice recognition module 31, changes the delivery status data for the goods B and C from delivery to delivery completion, as well as for the product A The delivery status data can be changed to a disabled state and recorded as a change to the recipient address as a reason for the impossible.

The route setting module 33 checks the delivery information grouped in the delivery information management module 32 and sets the entire delivery route via all the grouped delivery destinations. In the delivery route, grouped delivery destinations (ie, stopovers) are recorded in order. The route setting module 33 may calculate a plurality of routes through all of the respective destinations, and set the route that is the shortest route as the entire delivery route. Alternatively, the route setting module 33 checks the congestion level of each road included in the waypoint from an external traffic congestion analysis server (not shown in the drawing), reflects the congestion level, and calculates a plurality of routes passing through all the destinations and , Among these routes, a route having a minimum time can be set as the entire delivery route. The route setting module 33 outputs the set delivery route to the navigation to induce the vehicle to operate in the order of delivery recorded in the delivery route.

The message sending module 34 monitors the delivery status data of the stored delivery information, and when the delivery status data changes to delivery completion, sends a text message informing the recipient that delivery is complete. Specifically, when the delivery status data in the delivery information is changed to delivery complete, the message sending module 34 confirms the recipient phone number in this delivery information, and then the recipient phone number is set as the destination number, and the delivery of the goods is completed. A text message recorded in the body of this message is generated and sent to the recipient. The text message indicating the completion of the delivery may be prepared in advance by the delivery staff and stored in the delivery service support device 100.

The call connection module 35 attempts a call connection with the recipient according to the user's request. When the voice recognition module 31 recognizes the invoice number or the recipient's name of a specific item, the call connection module 35 confirms the recipient's telephone number mapped to the recipient's name or invoice number from the delivery information, and the telephone number To make a call. For example, when a delivery employee utters a voice such as "Hi Lotte Courier. Connect to the recipient with Hong Gil-dong", the voice recognition module 31 recognizes the text as described above, and the call connection module 35 is When the name 'Hong Gil-dong' in the text is recorded as the recipient information in the delivery information, a call is made to the recipient's telephone number of the Hong Gil-dong, so that the call is connected between the delivery employee and the recipient.

On the other hand, when the call connection module 35 reaches the grouped delivery destination, the grouped delivery information confirms whether there is delivery information requesting a call before delivery, and if so, checks the recipient's phone number in the delivery information. Then, you can automatically try to make a call to the recipient's phone number. That is, when the vehicle arrives at the grouped delivery destination, the call connection module 35 automatically checks the grouped delivery information to determine whether there is a recipient requesting telephone contact before delivery, and if so, automatically calls the recipient's phone number. To send.

4 is a flowchart illustrating a method of setting a delivery route in a delivery service support apparatus according to an embodiment of the present invention.

Referring to FIG. 4, the delivery information management module 32 transmits a plurality of delivery information including the item data, the recipient data, the shipper data, the delivery status data, and the waybill number to be delivered by a specific date from the delivery management server 200 Receive and store (S401). The article data includes the name of the article and the type of article, and the addressee data includes the name of the addressee, the address of the addressee (ie, the address of the delivery address) and the addressee's telephone number, and the sender's data includes the name of the sender, the telephone number, and the address of the addressee. , Delivery status data includes information about the delivery staff and whether the goods have been delivered.

When a plurality of pieces of shipping information are stored, the delivery information management module 32 checks the address (ie, the address of the delivery address) included in each piece of shipping information for each piece of delivery information (S403).

Next, the delivery information management module 32 groups delivery information corresponding to the same region (for example, the same dong and the same number in the same apartment complex) (S405). When the grouping is completed, the number of groups and the number of delivery addresses (ie, stopover addresses) become the same.

Subsequently, the route setting module 33 checks the delivery destinations for each group, and sets the entire delivery route via all of the delivery destinations (S407). At this time, the route setting module 33 may generate a plurality of different delivery routes that can go through all the shipping destinations of each group, and set the route that is the shortest route as the entire delivery route. Alternatively, the route setting module 33 checks the congestion level of each road included in the waypoint from an external traffic congestion analysis server (not shown in the drawing), reflects the congestion level, and reflects the congestion level and includes a plurality of different routes passing through all shipping destinations It is possible to calculate and set the route having the minimum time among these routes as the entire delivery route.

The delivery destinations are sequentially recorded in the entire delivery route, and the delivery staff sequentially delivers the goods via the delivery destinations included in the delivery route.

5 is a flowchart illustrating a method of supporting a product delivery service in a delivery service support apparatus according to an embodiment of the present invention.

5 proceeds after the entire delivery route is established.

Referring to FIG. 5, the route setting module 33 checks the first shipping address (that is, the address of the target shipping address where delivery is being performed) in the entire set shipping route, and the sub shipping route for which this shipping address is a destination Is output to the navigation to induce the vehicle to operate through the sub-delivery route (S501, S503). The route setting module 33 may output the sub delivery route to the navigation in conjunction with navigation already installed in the delivery service support device 100.

Subsequently, the delivery information management module 32 monitors the current location through the GPS receiver 160 (S505), so that the current location matches the delivery address (ie, the target delivery address) (ie, the vehicle is the destination). Whether it arrives at the station) is continuously checked (S507). Next, the delivery information management module 32, when the vehicle arrives at the target delivery destination, checks one or more delivery information grouped into a group having the address of the target delivery destination, and the recipient's name, product name, from the one or more confirmed delivery information. At least one of the waybill numbers is extracted for each delivery information. And the delivery information management module 32 is a delivery request message including data (ie, recipient name, item name, waybill number) extracted from the one or more delivery information (ie, grouped delivery information having a current delivery address) By outputting, the items to be delivered from the current target delivery destination are reminded to the delivery staff (S509). The delivery information management module 32 may output a delivery request message in the form of a voice message. For example, the items grouped in the same group with the above delivery address are 'A' and 'B', and the payer's name for item 'A' is' A ', and the payer's name for item' B 'is' In the case of ', the delivery information management module 32 may output a delivery request message that "the item A of the recipient's box and the item B of the recipient's box must be delivered at the current destination." Accordingly, the delivery staff can deliver one or more items without forgetting at the currently delivered destination.

In addition, when the call connection module 35 arrives at the target delivery destination, it checks whether a request for a call before delivery is included in the grouped delivery information. The call connection module 35 extracts, from the grouped delivery information, the telephone number of the recipient who requested the pre-delivery telephone call, if the request for a pre-delivery call request includes delivery information in the grouped delivery information. The call is automatically attempted to the recipient's phone number, so that the call is made between the delivery agent and the recipient.

The voice recognition module 31 may receive a voice indicating delivery completion from a delivery staff who has completed delivery of goods at a target delivery site (S511). At this time, the voice recognition module 31 may recognize a preset activation keyword first, and then recognize a voice of a delivery employee indicating delivery completion. For example, when a delivery employee inputs a voice such as "Hi Lotte Courier, courier delivery is complete.", The voice recognition module 31 activates the voice recognition function through an activation keyword such as 'Hi Lotte Courier' and , It is possible to recognize the subsequent voice, that is, the voice indicating that the delivery of the courier service has been completed.

When the voice indicating that the delivery of the goods is completed is recognized, the voice recognition module 31 requests the delivery information management module 32 to process the business for the delivery of the goods.

Then, the delivery information management module 32 checks one or more delivery information grouped into the same group having the address of the target delivery address, and changes the delivery status data from delivery to delivery completion in this one or more delivery information (S513) ). Then, the delivery information management module 32 checks the waybill number of the product changed to the delivery completion, and transmits a delivery completion notification message including the waybill number and the changed delivery status data to the delivery management server 200. Accordingly, the delivery management server 200 also changes the delivery status of the corresponding product from delivery to delivery completion.

Next, when the delivery status data is changed due to delivery completion, the message sending module 34 checks the recipient phone number in one or more delivery information in which the delivery status data is changed to delivery completion, and each recipient phone number is set as the destination number In addition, a text message recorded in the body of the message that the delivery of the goods is completed is generated and sent to each recipient (S515). The text message indicating the completion of the delivery may be prepared in advance by the delivery staff and stored in the delivery service support device 100.

Through this procedure, when a delivery employee who has completed delivery of goods at the current delivery destination (ie, the target delivery destination) inputs that delivery is completed by voice, the delivery service support device 100 is used to determine the current region (ie, the target delivery destination). The delivery status data of the goods grouped by is automatically changed to delivery completion, and a text message is automatically sent to each recipient to inform the delivery completion.

On the other hand, when the delivery information management module 32 arrives at the target delivery destination, and the delivery completion for this grouped delivery information is not received, if the delivery vehicle leaves the delivery destination, a delivery completion query message is displayed. By outputting to the device 141 or the speaker, a delivery completion input may be requested from a delivery employee, or information on a product that cannot be delivered may be input from a delivery employee through interactive input.

When delivery is completed at the target delivery location in this way, the delivery information management module 32 determines whether delivery of all items is completed (S517). That is, the delivery information management module 32 determines whether or not all of the items corresponding to the group located last in the entire delivery route have been delivered.

If the delivery information management module 32 does not complete the delivery of all items, the route setting module 33 requests a movement guide to the next destination, and the route setting module 33 is the next delivery destination in the entire set delivery route The address is reset to the target delivery destination, and the sub-delivery route for which the address of the re-established target delivery destination is a destination is output to the navigation, so that the vehicle is driven to the target delivery destination through the sub-delivery route (S519). Then, the delivery information management module 32 re-executes after step S505 based on the group having the address of the newly set target delivery address.

While this specification includes many features, such features should not be construed as limiting the scope of the invention or the claims. In addition, features described in individual embodiments herein may be implemented in combination in a single embodiment. Conversely, various features that are described in this specification in a single embodiment may be implemented in various embodiments individually or in combination as appropriate.

Although the operations in the drawings have been described in a specific order, it should not be understood that such operations are performed in a specific order as shown, or a series of sequences, or all described actions are performed to obtain a desired result. . In certain circumstances, multitasking and parallel processing may be advantageous. In addition, it should be understood that the division of various system components in the above-described embodiment does not require such division in all embodiments. The above-described program components and systems may be generally implemented as a package in a single software product or multiple software products.

The method of the present invention as described above may be implemented as a program and stored in a computer-readable form (CD-ROM, RAM, ROM, floppy disk, hard disk, magneto-optical disk, etc.). Such a process will not be described in detail any more as those skilled in the art to which the present invention pertains can easily carry out.

The present invention described above, since it is possible for a person of ordinary skill in the art to which the present invention pertains, various substitutions, modifications and changes are possible without departing from the technical spirit of the present invention. It is not limited by the drawings.

100: delivery service support device 110: memory
111: operating system 112: graphics module
113: business support program 121: memory controller
122: CPU 123: peripheral interface
130: I / O subsystem 141: display device
142: input device 150: communication circuit
160: GPS receiver 200: delivery management server
300: database 400: network
31: speech recognition module 32: delivery information management module
33: routing module 34: message sending module
35: Call connection module

Claims (14)

One or more processors;
Memory; And
An apparatus comprising one or more programs stored in the memory and configured to be executed by the one or more processors,
The above program,
A delivery information management module for storing a plurality of delivery information and grouping delivery information having a recipient address of the same region among the plurality of delivery information to classify delivery information into each group; And
Includes; a route setting module for setting the entire delivery route so as to pass through all the delivery areas corresponding to the respective groups, and guiding the vehicle to operate according to the entire delivery route.
The delivery information management module monitors whether the vehicle has arrived at the target delivery destination by checking the target delivery destination where the goods are being delivered from the entire delivery route, and when a vehicle arrives at the target delivery destination, the address of the target delivery destination is sent to the address of the target delivery destination. Device for outputting information on one or more items to be delivered from the target delivery destination based on the delivery information of the corresponding group. According to claim 1,
The delivery information management module,
When receiving information indicating the completion of delivery at the target delivery destination, the device is configured to change the delivery status data included in the delivery information of the group corresponding to the address of the target delivery destination to delivery completion. According to claim 2,
When the delivery status data is changed to completion of delivery, check the phone number of one or more recipients in the delivery information of the group corresponding to the address of the target delivery destination, and the phone numbers of the one or more recipients are set as the destination number and in the message body. And a message sending module for creating a text message in which information indicating that the delivery of the goods is completed and sending it to a recipient. According to claim 2,
The program further includes a voice recognition module for recognizing a user's voice,
The delivery information management module, characterized in that using the voice recognition module, receiving information indicating the completion of delivery at the target delivery destination as voice. The method of claim 4,
The above program,
When the waybill number or the recipient's name is input by voice through the voice recognition module, the delivery information including the waybill number or the recipient's name is checked, and the recipient's telephone number is extracted from the delivery information, and the recipient's phone number is called. And a call connection module for attempting a phone call by number. According to claim 1,
The delivery information management module,
Device for outputting one or more of the name of the recipient, the name of the product, and the waybill number as information about the item. According to claim 1,
The delivery information management module,
Device for receiving and storing a plurality of delivery information to be delivered by a specified date from the delivery management server. According to claim 1,
The routing module,
A device characterized in that a plurality of different routes are calculated through all regions corresponding to each group, and among them, the shortest route or the route that takes the least time is set as the entire delivery route. According to claim 1,
The above program,
When the vehicle arrives at the target delivery destination, a call connection module confirms a recipient requesting contact before delivery in the delivery information of the group corresponding to the address of the target delivery destination, and attempts to make a phone call to the recipient's phone number. Device. In the delivery service support device, as a method of supporting delivery of goods to the delivery staff,
Identifying a recipient address from a plurality of stored shipping information, and grouping shipping information having a recipient address of the same region to classify the shipping information into each group;
Establishing an entire delivery route to pass through all regions corresponding to the groups;
Checking whether the vehicle has arrived at the target delivery address by checking a target delivery address in which goods are being delivered among the entire delivery paths; And
When the vehicle arrives at the target delivery destination as a result of the monitoring, outputting information on one or more items to be delivered from the target delivery destination based on the delivery information of the group corresponding to the address of the target delivery destination; Way. The method of claim 10,
After the step of outputting,
Receiving information indicating completion of delivery at the target destination; And
And changing the delivery status data included in the delivery information of the group corresponding to the address of the target delivery address to delivery completion. The method of claim 11,
If the delivery status data is changed to delivery completion, confirming the phone number of one or more recipients in the delivery information of the group corresponding to the address of the target delivery destination; And
A method of supporting a delivery service, comprising: writing a text message in which information indicating completion of delivery of a product is written in a message body and a telephone number of the one or more recipients is set as a destination number. The method of claim 11,
The step of receiving the input,
A method of supporting a delivery service, characterized in that, by using the voice recognition technology, information indicating delivery completion at the target delivery destination is received as voice. The method of claim 10,
When a vehicle arrives at the target delivery destination, confirming a telephone number of a recipient requesting contact before delivery in delivery information of a group corresponding to the address of the target delivery destination; And
And attempting to make a phone call to the identified recipient's phone number.

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