KR20190042410A - Dedicated Customer Management System for Hospital Coordinator - Google Patents

Abstract

The present invention relates to an exclusive customer management system for a hospital coordinator and, more specifically, to an application system developed to perform more efficient customer management and hospital operation through the exclusive customer management system for a hospital coordinator. According to the present invention, the exclusive customer management system for a hospital coordinator comprises: a first photographing unit which is provided in a counter inside a hospital and photographs a face image of a customer using the hospital; a first input unit which inputs environment information of the customer; a first mapping unit which generates chart image data by mapping the face image and the environment information; a second input unit which inputs medical treatment information and medical treatment schedule information of the customer to a mapped chart image; third input unit which inputs schedule of a medical team and a coordinator; and a second mapping unit which matches and generates medical treatment and counseling schedules by comparing the second input unit and the third input unit. Thus, according to the present invention, the exclusive customer management system for a hospital coordinator has an effect of allowing a hospital coordinator to effectively perform customer management.

Description

Dedicated Customer Management System for Hospital Coordinator

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a customer management system dedicated to a hospital coordinator, and more particularly, to an application system developed to enable more efficient customer management and hospital operation through a customer management system dedicated to a hospital coordinator.

Generally, as the number of hospitals increases and the competition among hospitals increases, each hospital needs to introduce customer relationship management (CRM) as a way to secure patients and manage existing patient customers. Is increasing. CRM in hospital is a comprehensive analysis and integration of information on existing patients. Based on these information, we improve services for existing patients, maintain excellent patient customers for lifetime customers, and expand the potential patient customer base And attract new patient customers, it is a marketing technique that actively manages and attracts patient customers.

Such a hospital CRM is one of the causes of glaucoma and diabetes, for example, and it is highly necessary to introduce it in a hospital where a familial history is proven to be objective. In addition, the necessity of introducing CRM is very high in medical departments, such as ophthalmology, plastic surgeons, dermatology, and family medicine departments, in which patients are visited for continuous treatment or management rather than first aid treatment, or patients having a high proportion of patients for well- For similar reasons, CRM is highly needed in dentists and oriental clinics.

When a hospital establishes a CRM system to provide counseling services to existing patients, and when a marketing target, that is, a potential customer, is sought to be solicited through counselors, the consultant should be able to easily access the patient's medical history. On the other hand, if an existing patient or a new patient visits after consulting through the CRM system, the doctor or nurse needs to immediately know the CRM consultation information at or before the start of the treatment in order to respond promptly and effectively. Therefore, in order to construct an effective hospital CRM system, the medical record of the existing patient and the consultation information through the CRM must be electronicized, and the electronic medical record and the CRM consulting information are interlocked so that the CRM consultant can access the patient's medical record And it is desirable for the medical staff to make the existing CRM consulting information easily accessible during the medical consultation process.

At the time of this application, a considerable number of medical institutions have introduced and operated an electronic medical record system that digitally records medical records in the form of a patient's paper chart. However, since the existing electronic medical record system has a different data structure, hardware and software configuration for each hospital, when a CRM function is to be added to the electronic medical record system, a separate system reorganization is required for each system, There is no choice but to spend. Even when a CRM function is added to a new electronic medical record system to be newly constructed, it is difficult to construct a standardized system because the required system configuration and database configuration differ depending on the size of the hospital and the department of the hospital, It takes considerable time and cost. On the other hand, there is a difficulty in inputting or converting individual data even when a new electronic medical record is to be built around a CRM system. In particular, when the number of existing patients is large due to a long or large hospital history, Since the amount of medical records grows correspondingly, it becomes more difficult to convert them.

In addition, since the customer management system used in hospitals is focused on hospital management, there is a problem that coordinators that directly perform patient (customer) management are inconvenient to use.

In this regard, a conventional system is disclosed in Korean Patent Laid-Open No. 10-2009-0000203, entitled " Integrated System of Hospital Management Information System and Customer Relation Management System ", which can not solve the above- Furthermore, coordinators are still inconvenient to use.

Korean Patent Publication No. 10-2009-0000203 (2009.01.07)

SUMMARY OF THE INVENTION Accordingly, the present invention has been made keeping in mind the above problems occurring in the prior art, and it is an object of the present invention to provide a system in which a hospital coordinator can effectively manage a customer.

The problems to be solved by the present invention are not limited to the above-mentioned problems, and other problems to be solved by the present invention, which are not mentioned here, As will be appreciated by those skilled in the art.

The customer management system for a hospital coordinator according to the present invention includes a first photographing unit provided at a counter inside a hospital for photographing a face image of a customer using a hospital, a first input unit for inputting environment information of the customer, A second input unit for inputting the customer's medical care information and medical care schedule information to the mapped chart image, a third input unit for inputting a schedule of the medical care provider and the coordinator, And a second mapping unit for comparing the second input unit and the third input unit and matching the consultation schedule and the consultation schedule.

In the customer management system dedicated to the hospital coordinator according to the present invention, the hospital coordinator can effectively perform the customer management.

FIG. 1 shows a schematic configuration of a customer management system dedicated to a hospital coordinator according to the present invention.
FIG. 2 schematically shows a configuration of a marketing information generating unit of a customer management system dedicated to a hospital coordinator according to the present invention.

The above and other objects, features and advantages of the present invention will be more apparent from the following detailed description taken in conjunction with the accompanying drawings, in which: FIG. BRIEF DESCRIPTION OF THE DRAWINGS The advantages and features of the present invention and the manner of achieving them will become apparent with reference to the embodiments described in detail below with reference to the accompanying drawings.

As shown in FIG. 1, the customer management system for a hospital coordinator according to the present invention includes a first photographing unit 11 provided in a hospital internal counter for photographing a face image of a customer using a hospital, A first mapping unit 31 for mapping the facial image and the environment information to generate chart image data, and inputting the customer's medical care information and medical care schedule information to the mapped chart image A second mapping unit 22 for matching the medical care and consultation schedules by comparing the third input unit 23, the second input unit 22 and the third input unit 23 for inputting schedules of the medical staff and the coordinator, (32).

First, the first photographing section 11 is provided in a hospital internal counter, and photographs a face image of a customer using the hospital.

The first photographing unit 11 is provided at a counter of a hospital so as to photograph a facial image of a desired customer and store photographed image data.

The first photographing unit 11 photographs a facial image when a customer who has visited a camera configured to photograph an image receives a medical examination at the counter.

At this time, the first photographing unit 11 is constituted of a module capable of facial recognition, and it can confirm whether it is an existing customer by facial recognition at the same time as photographing.

The module capable of performing facial recognition can be judged through comparative matching using facial image data stored in an existing database at the time of visiting an existing customer, and any module or program capable of increasing facial recognition rate May also be formed.

Further, the second photographing unit 12 and the third photographing unit 13 are further provided, and the location of the in-patient customer and the inpatient can be grasped smoothly.

The second photographing unit 12 photographs a whole image of a desired customer by providing a photographing camera at the entrance of the hospital.

In order to easily grasp the hospital flow-in / out status of the customer and maximize the crime prevention effect, the entire image of the visiting customer can be photographed as a photograph or a moving image, and the image data can be stored.

The third photographing unit 13 photographs an image of an inpatient patient by providing a photographing camera in the hospital attending room.

This is to confirm the dynamics of hospitalized patients in real time and to cope with emergency situations easily.

At this time, if the images photographed by the first photographing unit 11, the second photographing unit 12, and the third photographing unit 13 are the same or not, And an image matching unit 14 for matching the images photographed by the first photographing unit 11, the second photographing unit 12, and the third photographing unit 13 to generate data.

The image matching unit 14 can generate various images of the same person and automatically grasp the image of the existing customer when the customer is present, thereby reducing unnecessary identification and reception processes.

In addition, the present invention has an effect of allowing the coordinators of the hospitals to know the visit of the existing customers in advance, and to inform the customer in advance in advance.

Next, the first input unit 21 inputs environment information of the customer.

The first input unit 21 inputs environmental information of a customer for the first time through the terminal provided in the counter.

The environment information refers to profile information and medical care information of a customer who are required to visit various basic data such as telephone number, address, age, name, etc. and other insurance history and medical care purpose.

In addition, the first input unit 21 grasps the route of arrival at the first visit of the customer, and further inputs recommender data when the customer visits the shop by recommendation.

Next, the first mapping unit 31 generates chart image data by mapping the face image and the environment information.

The first mapping unit 31 matches the image of the customer generated through the first to third radiographing units 13 to 13 with the environment information generated through the first input unit 21 And generates data in a form that can confirm the image and information of the customer at a glance in a chart form.

The chart image generated through the first mapping unit 31 is configured to be able to store all the data of the customer that is additionally generated after the generation and to confirm the reservation and reservation information on the chart image.

The chart image is configured to be able to be confirmed and edited by an application created in a dedicated terminal and a smart terminal possessed by medical staff and coordinators.

Of course, at the time of editing the data of the chart image, it is possible to perform the data editing after the authorized person previously registered in the main server which collects the data obtains the permission through the login.

The login may be configured in any form as long as it is easy to complement and minimizes the inconvenience of login. For example, methods such as fingerprint recognition, iris recognition, and face recognition may be used.

Next, the second input unit 22 inputs the customer's medical care information and the medical care schedule information to the mapped chart image.

The second input unit 22 can input the medical care information and the medical care schedule information by an application created in the dedicated terminal and the smart terminal.

As described above, the data input through the second input unit 22 is stored in the chart image in real time, and can be confirmed by all users through the dedicated terminal and the smart terminal.

Of course, as shown above, after obtaining permission in a predetermined manner through a login, data input and information contents can be confirmed.

In addition, the second input unit 22 may scan and store information, which is selectively an image or a document. Specifically, an OCR character recognizing unit 221 for scanning and photographing the imaged character or document and converting and converting the imaged character or document into an editable data character form is further provided.

The second input unit 22 may include a real-time voice input unit (hereinafter, referred to as " real-time voice input unit ") that can record real- 222 are further provided.

This makes it possible to increase data input efficiency and convenience.

Next, the third input unit 23 inputs the schedule of the medical staff and the coordinator.

Like the second input unit 22, the third input unit 23 inputs information through an application formed in a dedicated terminal and a smart terminal. The third input unit 23 is formed in a category different from the second input unit 22, And the schedule information of the coordinator.

The data input through the first input unit 21 through the third input unit 23 is converted into a database in the main server. The database is obtained not only by the hospital at the same point but also by the same agreement, It is also possible to exchange information with other available hospitals so that it can be used easily when information is exchanged between hospitals due to an emergency situation.

Next, the second mapping unit 32 compares the second input unit 22 and the third input unit 23 to generate a matching service and consultation schedule.

The second mapping unit 32 matches necessary medical services based on the customer information stored through the second input unit 22 with the medical staff and the coordinator information stored in the third input unit 23, To create and recommend appropriate care and counseling schedules.

The schedule information mapped through the second mapping unit 32 can be manually generated and modified by the medical staff and the coordinator, and it is preferable to notify the medical staff and the coordinator matched to the schedule at the time of schedule creation Do.

In addition, a marketing information generating unit 40 may be further provided for performing statistical analysis based on data of the first mapping unit 31 and the second mapping unit 32 to generate marketing information.

2, the marketing information generating unit 40 includes a statistic generating unit 41 and a marketing proposing unit 42. The statistical generating unit 41 and the marketing proposing unit 42 are the same as those shown in FIG.

First, the statistical generator 41 classifies items based on all the data stored in the system and generates statistical information.

Specifically, it is possible to generate sales statistics by medical staff, sales statistics by customer, medical treatment item statistics, and inpatient statistics.

The above-mentioned sales statistics by the medical staffs generate the customer's state-of-the-art statistics and sales statistical information for each medical staff or medical department (eg, internal medicine, surgery, ophthalmology).

The sales statistics for each customer generate statistical information based on the medical care information, treatment information, hospitalization information, and sales information of all the customers desired.

The above-mentioned medical care item statistics generates statistical information on the current customer situation and sales situation according to the medical care item.

The inpatient statistics generate statistical information such as the current status of the inpatient and the sales status of the inpatient.

Through this, the overall operation status of the hospital can be confirmed through the statistics table.

Next, the marketing proposing unit 42 suggests a marketing direction based on the statistical information generated through the statistic generating unit 41. [

Specifically, based on the above statistical information, a marketing direction for promoting hospital operation such as customer securing direction, sales promotion direction, and reliability securing direction is proposed.

In the configuration for suggesting the marketing direction, a standard is set through a predetermined marketing recommendation program, and the marketing direction is proposed by substituting the statistical information.

As described above, it is to be understood that the technical structure of the present invention can be embodied in other specific forms without departing from the spirit and essential characteristics of the present invention.

Therefore, it should be understood that the above-described embodiments are to be considered in all respects as illustrative and not restrictive, the scope of the invention being indicated by the appended claims rather than the foregoing description, All changes or modifications that come within the scope of the equivalent concept are to be construed as being included within the scope of the present invention.

11: First shooting section
12: Second shooting section
13: Third shooting section
14: Image matching unit
21: first input section
22: second input section
221: OCR character recognition unit
222: Real-time voice input unit
23: Third input section
31: first mapping unit
32: second mapping unit
40: Marketing information generating unit
41:
42: Marketing proposal department

Claims (6)

A first photographing unit provided at a counter inside the hospital for photographing a face image of a customer using the hospital;
A first input unit for inputting environment information of the customer;
A first mapping unit for mapping the face image and the environment information to generate chart image data;
A second input unit for inputting the customer's medical care information and medical care schedule information to the mapped chart image;
A third input unit for inputting a schedule of the medical staff and the coordinator;
And a second mapping unit for comparing the second input unit and the third input unit to generate a matching of the consultation schedule and the consultation schedule. A second photographing unit provided at an entrance of a hospital for photographing an image of a customer desired;
And a third photographing unit provided in the hospital room for photographing an image of the hospitalized patient,
And an image matching unit for matching data of the same person photographed by the first photographing unit, the second photographing unit, and the third photographing unit,
Wherein the hospital coordinator-specific customer management system always grasps a moving route and a location of an in-patient customer and an in-patient in a hospital using data of the image matching unit. The method according to claim 1,
Wherein the second input unit and the third input unit are formed in the same terminal or mobile application. The method according to claim 1,
And a marketing information generating unit for generating marketing information by performing statistical analysis based on the data of the first mapping unit and the second mapping unit. The method according to claim 1,
Wherein the second input unit comprises:
And an OCR character recognition unit for scanning and inputting the imaged characters into an editable data character form. The method according to claim 1,
Wherein the second input unit comprises:
And a real-time voice input unit for recording a call content and collecting preset keywords related to reservations and real-time reservation when a call is made with an existing customer in which information is converted into data, .

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