KR20180095974A - System and method for preventing no-show - Google Patents

Abstract

The present invention relates to a system for preventing no-show and a method thereof. More specifically, the system provides information to determine whether to accept or reject a reservation based on information of an evaluated subscriber based on a no-show experience of the subscriber. The system analyzes a reservation status of the subscriber and analyzes a false reservation, a duplicate reservation, and a double reservation to predict reservation failure prevention recognizing an illegal reservation. On the other hand, the subscriber can cancel or change a reservation at any time by establishing a communication channel between the subscriber and a reservation manager so that the subscriber is not embarrassed or the subscriber can cancel the reservation without any troubles.

Description

TECHNICAL FIELD The present invention relates to a system and method for preventing and preventing a reservation failure,

The present invention relates to prevention and prevention of reservation bills, and provides a reservation person information that can determine whether a reservation is to be received or rejected by confirming a reservation history of a reservation person at a reservation reception step, And to a system and method for preventing and preventing reservations from being easily canceled by a reservation person himself so as not to feel sorry to follow.

Although the reservation bureau, a no-show, has long been a social issue, there is no alternative right now. According to data from the Modern Economic Research Institute in 2013, the socio-economic losses caused by the no show of the five major industries (restaurants, hospitals, beauty salons, theaters and express buses) amounted to about 4.5 trillion won and the total production loss amounted to 8.28 trillion won. In addition, the employment loss is 108,170 people, which causes great social and economic losses.

Especially, among the five major industries, restaurants are exposed to unreasonable damage to Nosho by 1.5 trillion won, and it is ranked first with 20% default rate. The beauty salon, which has a default rate of 15%, is reported to have suffered damage of about 160,000 won per day and about 59 million won per year due to the investigation result of the Korean beauty association itself. In addition, theaters such as theaters, musicals and theater are affected by the 10% reserve default rate.

In 2016, a large number of government, consumer organizations, and many companies participated in the campaign. The press coverage of Nosho was also 20% when it was broadcast in 2002 as a "shy Korean reservation culture". In the past two to three years, airlines have reduced their penalties for strong Nosho policies from 20% to 4.5%. However, the bankruptcy reserves for business class have remained at 10.5%, about 2% compared to three years ago.

According to the announcement by the KNR, the Chuseok train advance rate for 2015 was sold out within 30 minutes after the start of the booking, but the cancellation rate of 35% was on the day of Chuseok, and 71% of the cases including automatic cancellation 36% . Looking at the places where Nosho is occurring, it appears in almost every place where reservations are made, such as restaurants, hospitals, theaters, beauty saloons, and five high-speed buses, including airline, lodging, recreation, volunteer, library, governmental and educational institutions . This shows that Nosho has become a common social culture phenomenon.

Recently, thanks to social campaigns for Nosho, carriers such as airlines, theaters, and railroads, which have large-scale and reservation systems, are increasingly receiving reservations for their reservations. However, 6 million self-employed people, such as restaurants, beauty salons, and theaters, can not establish the minimum facilities and systems to prevent reservations, such as reservations and cancellations, because reservation systems and reservation professionals do not manage reservations.

It is said that the loss of about 2 trillion won will be reduced if the reservation default rate of the 5 sectors is reduced by 10%, and if it is reduced to 5% at the restaurants, the employment loss of 10,000 can be saved by 450 billion won.

On the other hand, the booker has good reservations, while the bad booker. An example of a malicious bookmaker is that even if only one person sees the movie, it reserves three digits, leaving only the middle digits and canceling the two digits on both sides. If you are a couple, the 4-digit reservation is canceled and both sides are canceled.

More evil than this, the malignant reservation is a three-or four-digit double booking, an unscheduled booker who makes a reservation for each time slot, and a multiple booking for the reservation to allow the reservationer to go to the movie at any time. This is because reservations do not limit you if you cancel only 15 minutes before the screening. In the Chosun Ilbo survey (July, 2016), 75% of 100 respondents said they had canceled experience, 8% had experience of securing next place, and 23% had canceled at the last minute after making multiple reservations.

On the other hand, 26% of the reasons for not canceling the reservation and making contact with the Korean Consumers' 5-sector survey of customers and customers (2016.11) were too complicated, 25% were afraid to cancel the reservation, and 24% I was bothered to explain '.

This is because it is not easy for the operator to receive the reservation fee after the reservation is received and there is no communication channel for the reservation person to easily cancel it.

Many experts suggest payment of deposits, penalties, confirmation of reservations, awareness campaigns, and early education to eradicate reservations. However, restaurants, hair salons, and small theaters are mainly affected by the five major industries. These industries often do not have their own reservation systems and process orders by phone. In addition, there is no environment to receive the deposit, so we can not help but suffer from the cancellation of the reservation.

Also, even for a plurality of service providers, there is no way for the service provider to know the false reservation, the duplicate reservation, and the non-compliant reservation.

SUMMARY OF THE INVENTION It is an object of the present invention to provide a system and method for preventing and preventing reservations.

It is another object of the present invention to provide a system and method for preventing and preventing a reserving department that provides history information for a reservation department that determines whether a reservation is made or not by confirming a reservation history of a reservation person at a reservation acceptance step.

It is another object of the present invention to provide a device capable of securing a channel capable of mutually managing reservation between a reservation person and a business person and providing a device capable of easily changing or canceling a reservation to a reservation person, The present invention provides a system and method for preventing and preventing an interactive reservation.

It is another object of the present invention to provide a system and method for preventing and preventing reservation bills as a third party integrated reservation management system that is responsible for systematic reservation management including reservation reception and deposit, penalty processing, and reservation confirmation.

Another object of the present invention is to provide a reservation system capable of analyzing reservation information of a malicious reservation person or a reservation person who makes a reservation of a plurality of imaginary numbers and analyzing unrealizable or doubtful reservation such as date, time zone, area, And to provide a system and method for preventing and preventing bankruptcy.

According to another aspect of the present invention, there is provided an apparatus for preventing and preventing reservation bills, the system comprising: an integrated reservation management system for integrally managing reservations; A business reservation terminal; And a customer reservation terminal.

Wherein the integrated reservation management system comprises a reservation management device and a reservation database, wherein the reservation management device comprises: a reservation information manager for managing reservation information sent by the provider; A reservation scheduler for managing a reservation schedule; A reservation customer evaluation manager that evaluates and manages a reservation person, such as a customer who has failed to make a reservation, or an excellent customer; A reservation bureau preventive manager providing a customer rating for the reservation person when the provider accepts the reservation when the reservation is received; And a reservation failure prevention manager for preventing a reservation in which a malicious, false reservation is suspected.

The reservation database includes a reservation schedule database that records and manages reservation information of a business operator on a date and time basis; A reservation customer evaluation database which records and manages information on which a business operator evaluates an arbitrary rating for a reservation person; And a provider database for managing information of the service provider.

The provider reservation terminal is composed of a general computer or a mobile terminal and is connected to the integrated reservation management system through a network.

In addition, the customer reservation terminal can be connected to the provider reservation terminal for reservation, can manage the reservation in the integrated reservation management system, or can call the service provider directly and order the reservation.

In order to accomplish the object of the present invention, there is provided a method for preventing and preventing a reservation reservation, including: preventing a reservation reservation including a reservation reservation for receiving a reservation order; A reservation management step of managing a reservation confirmation, a deposit, a penalty, a refund, a reservation change and cancellation, and evaluating a customer; And a reservation failure prevention step of checking whether or not the reservation failure is a suspicious reservation.

According to the present invention, it is possible to determine whether or not to accept a reservation having a low customer evaluation based on the evaluation information of the reservation customer at the reservation reception step, and to provide a method of preventing the reservation according to the reservation reservation in advance.

According to the present invention, a service provider can provide a better service to a reservation person having a high evaluation level before receiving a reservation.

Further, according to the present invention, it is possible to provide a method by which a service provider records and manages reservation of a reservationer and an evaluation of a reservationer for a reservationer, and a plurality of providers share evaluation information of a customer, thereby preventing a reservation default.

Further, according to the present invention, since many businesses can not receive information on the cancellation fee by receiving a deposit from the reservation person, the integrated reservation management system on behalf of the business operator can provide the reservation person with the reservation rule, reservation confirmation, And a means for processing a penalty if a reservation default occurs.

Further, according to the present invention, a small-sized business operator can easily manage a reservation schedule, secure a communication channel with a customer, and provide a means by which a reservation can be changed or canceled at any time by the reservation person.

Further, according to the present invention, it is possible to minimize a reservation damage by detecting a malicious reservation and an unrealizable reservation and notifying the provider and the reservation person.

In addition, according to the present invention, a reservation customer can not make a reservation in a reservation system of a plurality of different service providers such as a restaurant, a salon, an airplane, and a railroad, and manage their reservations collectively. However, the integrated reservation management system provides a personalization reservation system that connects only the service providers reserved by the reservation customers.

Brief Description of the Drawings Fig. 1 is a diagram showing a system for preventing and preventing reservation bills according to an embodiment of the present invention, a network interlocking relationship between a business entity and a user terminal,
FIG. 2 is a flowchart illustrating a series of procedures showing a temporary example of a reservation bureau prevention and prevention system according to an embodiment of the present invention;
FIG. 3 is a flow chart for a reservation acceptance and reservation refusal of a service provider according to an embodiment of the present invention;
4 is a flow chart for explaining a method of confirming a reservation according to an evaluation rating of a reserved customer according to an embodiment of the present invention,
5 is a flow chart for evaluating and recording a customer reserved by a provider according to an embodiment of the present invention,
FIG. 6 is a flow chart for analyzing a reservation of a user to prevent a reservation failure according to an embodiment of the present invention;
FIG. 7 is a diagram showing a low customer rating of a reservation person in a reservation acceptance step according to an embodiment of the present invention; FIG.
FIG. 8 is a view showing a high customer rating of a reservation person in a reservation acceptance step according to an embodiment of the present invention; FIG.
FIG. 9 is a diagram illustrating an example of an evaluation example in which a business operator selects an evaluation grade to perform a customer evaluation of a subscriber according to an exemplary embodiment of the present invention,
FIG. 10 is a diagram illustrating a specific day in which a reservation suspicious customer is present in a provider reservation schedule according to an embodiment of the present invention; FIG.
11 is a diagram illustrating a communication scheme for transmitting reservation details according to an embodiment of the present invention and request information of a provider through SMS;
FIG. 12 is a diagram illustrating a personalization reservation system having reservation information and communication functions of a business booked by a customer according to an embodiment of the present invention; FIG.
13 is a diagram illustrating canceling a reservation through a personalization reservation system according to an embodiment of the present invention.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings.

As shown in FIG. 1, the system for preventing and preventing reservation of a reservation according to an embodiment of the present invention and a network interlocking relationship between a provider and a user terminal are illustrated. It is possible to make a reservation by accessing the provider reservation system 21 or 22 in the provider reservation terminal 20 in the reservation system 31 or 32 provided in the customer reservation terminal 30 or to make a reservation in a wired form when there is no reservation system. The customer reservation terminal 30 may be configured according to the type of business or different reservation systems 31 and 32. For example, the first customer reservation system 31 may be a restaurant reservation system and the second customer reservation system 32 may be a beauty reservation system. And may be a personalized nth customer reservation system for managing all the details booked in the provider reservation system shown in the present invention. However, the customer reservation terminal 30 may not have a customer reservation system.

The provider reservation terminal 20 is also provided with different reservation systems 21 and 22 provided by different platform providers relaying reservations. For example, the first operator reservation system 21 may be a reservation system of the "A" operator, and the second operator reservation system 22 may be a reservation system of the "B" operator. It may also be the nth company reservation system of the present invention. In addition, there is no reservation system, so it is possible to receive a reservation directly on the wired or wireless network.

The integrated reservation management system 10 includes a reservation management device 100 and a reservation database 200. [ The reservation management device 100 includes a reservation information manager 110 that manages reservations made by a provider, a reservation manager 120 that manages reservations by day, month, and hour, A customer evaluation manager 130 for evaluating the satisfaction of the customer's satisfaction with the service, a reservation unit for providing the evaluation rating of the reservation person when the reservation is received, a preventive manager 140, and a reservation history such as redundancy, falsehood, And a reserved default prevention manager 150 for preventing a reservation failure to detect an abnormal reservation.

In addition, the reservation database 200 includes a reservation schedule database 210 for storing reservation schedules, a customer evaluation database 220 for storing and storing customer evaluation data, a provider information And a provider database 230 for recording and storing the information.

Hereinafter, a method for preventing and preventing reservation of the present invention will be described.

FIG. 2 is a sequence diagram illustrating a temporary example of a reservation bureau prevention / prevention system according to an embodiment of the present invention.

A step S110 of accepting a reservation by accessing any of the operator reservation systems 21 and 22 to be reserved in the customer reservation systems 31 and 32 which can be installed or connected to the user terminal 30, May request the integrated rating management system 10 to evaluate the rating of the customer who wishes to make a reservation (S120), and may be utilized as a judgment of reservation acceptance or reservation rejection based on the customer rating. The management system 10 transmits the reservation details including the reservation confirmation, cancellation, change, deposit, and reservation policy to the user terminal easily (S130). When the reservation customer deposits the deposit based on the information included in the reservation details (S150), the reservation is completed. Also, the reservation person can cancel the reservation at any time when the reservation cancellation reason occurs (S160). In addition, a reservation system provided by the integrated reservation management system 10 can be installed, and a personalized reservation system capable of making another reservation with a customer's reservation can be constructed.

FIG. 3 is a flow chart for a reservation acceptance and reservation refusal of a provider according to an embodiment of the present invention.

The most important thing to prevent a reservation failure is not to make reservations for suspicious booking customers. In order to do this, when a provider requests an evaluation rating of a reservation customer to the reservation integrated management system 10 at a reservation acceptance step (S210) based on evaluation information on the customer, the reservation management unit 140 also determines the evaluation rating of the customer, (20). According to the customer rating level (S220), customers having a high rating level are requested to make a reservation (S230) in order to provide differentiated services such as 'providing a good place' or 'better service'. On the other hand, a customer with a low rating politely declines the reservation for 'no reservation available' (S240).

The reservation confirmation message is sent to the customer who received the reservation (S250). The reservation message includes a place booked by the customer, a name of the shop, a reservation date, a reservation time, a reservation cancellation and a deposit payment guide, and a reservation rule. And further includes information that allows the customer to install the personalized customer reservation system of the present invention.

4 is a flowchart for explaining a method of confirming a reservation according to an evaluation grade of a reserved customer according to an embodiment of the present invention.

Confirm the reservation before and after the reservation in accordance with the reservation confirmation rules and procedures set by the operator. (S310) to a customer having a high rating (S320). The customer with a low rating is continuously confirmed (S340) such as the day before reservation, one hour before a reservation time, and 15 minutes before a reservation And transmits the message to the customer (S350). The number of times the reservation is confirmed, the time, and the like can be arbitrarily set by the operator.

5 is a flow chart for evaluating and recording a customer booked by a provider according to an embodiment of the present invention.

The provider searches for a reserved customer (S410) and evaluates a low customer rating (S420) and stores the low customer rating (S430). On the other hand, a customer with a high reservation rate or good manners can provide a better service if the customer later reserves a higher rating. Customer ratings are used as basic information for customers who have shared fraud, fraudulent reservations, and frequent reservations to refuse reservations.

FIG. 6 is a flow chart for analyzing a reservation of a user to prevent a reservation failure according to an embodiment of the present invention.

The reservation information of the reservation customer is retrieved (S510). In the retrieved reservation information, the date, place, and time in which the reservation is concentrated are analyzed (S520). The cancellation history among the reservation history of the reservation person is compared and analyzed (S530). If there is a reservation that can not be carried out on a common basis based on the reservation, the reservation bureau of the corresponding customer is notified to the provider who has received the reservation (S550). After receiving the reservation, the operator can confirm the reservation and change or cancel the reservation (S560). According to the statistics, 30% of people make reservations for movies at the same time, or book a movie theater at the same time and then cancel it before making a reservation. Therefore, it has a reservation bust prevention function that can prevent multiple, false, and duplicate reservations in advance.

FIG. 7 is a diagram showing a low customer rating of a reservation person in a reservation acceptance step according to an embodiment of the present invention.

The provider reservation system 21 can retrieve the evaluation rating of the reservation customer in the reservation integrated management system 10 at the time of reservation reception. When receiving a reservation call, it displays the customer's rating and displays the latest reservation information. It recognizes the reservation rating of the reservation customer before receiving the reservation call, and provides a function to refuse reservation at the reservation reception stage politely.

FIG. 8 is a diagram showing a high customer rating of a reservation person in a reservation acceptance step according to an embodiment of the present invention.

Most booking customers are good customers. A customer with a high evaluation rating can check the high evaluation information at the reservation reception stage, so that the service provider can provide a better service and a friendly response. The reservation customer's rating is easily recognized with color.

FIG. 9 is a diagram illustrating an example in which a business operator selects an evaluation level and evaluates an evaluation of a customer in order to evaluate a customer according to an embodiment of the present invention.

The operator can provide service to the customer and calculate the customer's rating. This rating does not apply to customers who have defaulted. It offers a wide range of evaluations, such as the best hospitable customers, excellent customers, or customers who need more care, and free text input to provide tailored services to customers.

On the other hand, even if the appointment is reserved, if the courtesy is bad, or if it is a malicious customer, such as a customer suspected of being fraudulent, the operator can evaluate it.

Furthermore, it is possible to record blacklist information that may be interrupted by sales or registered frequently called calls and may be helpful to many service providers.

FIG. 10 is a diagram illustrating a specific day in which there is a suspicious customer on a reservation reservation schedule according to an embodiment of the present invention.

In the reservation schedule manager 120 of the present invention, when there is a reservation person having a low evaluation rating on a specific date, the reservation reservation manager 120 visually displays reservation confirmation and reservation bills separately from other reservation dates.

11 is a diagram illustrating a communication method of transmitting a customer's reservation details and a request of a provider according to an embodiment of the present invention by text or e-mail.

The service provider can distinguish between the method of receiving a reservation on a wired basis without a reservation system, the method of receiving a reservation on a platform of an O2O (Online to Offline) provider, and the method of receiving a reservation by building a direct reservation system. Of these, many operators do not have a reservation system to perform on behalf of reservation charges, penalties for reservations, and various kinds of guidance information. It is more difficult to build a self reservation system. Therefore, the integrated reservation management system 10 transmits the reservation information and the reservation information such as reservation confirmation, cancellation, change, and deposit deposit to the customer reservation terminal 30 easily to the customer who made reservation on behalf of the service provider. The reservation customer can deposit the requested deposit requested by the service provider and can cancel the reservation at any time when the reason for the change or cancellation of the reservation occurs. In addition, a personalized reservation system provided by the integrated reservation management system 10 can be constructed.

FIG. 12 is a diagram illustrating a personalized reservation system having reservation information and communication functions of a business booked by a customer according to an embodiment of the present invention.

A method of establishing a communication channel between a service provider and a reservation customer, a method in which a customer can directly access a website to check and cancel the reservation of the customer, and a method of collecting only the reservation details booked by the customer in the user terminal 30 It provides a personalized function to easily set up reservation, application, cancellation, confirmation, remittance remittance and refund by installing personalized booking system. You can also make reservations in the future with a personalized booking system, or you can search and book another type of homogeneous or heterogeneous carrier.

13 is a diagram illustrating canceling a reservation through a personalized reservation system according to an embodiment of the present invention.

As a result of the Korea Consumer Agency survey (2016.11) on the reason why customers do not contact and cancel the reservation after making a reservation,

It's complicated (26%)

Cancellation of reservation (25%)

It is annoying to explain reasons for cancellation (24%)

If you have an environment where you can easily cancel your reservation, you can dramatically reduce the reservation notification rate by 75%, and you can create a trustworthy and honest society with service providers and customers.

Although the reservation cancellation is justified within the scope of the reservation policy, the small interest of the business person and the reservation person can reduce the reservation deadline, but due to the lack of proper method and system to cancel the reservation, the reservation default rate becomes high and unreliable society, Many operators are seeing damage. It would not be difficult to reduce the reservation default rate to less than 10% if the third party manages the reservation and provides the environment and services to cancel the reservation.

In the foregoing, the invention has been described in an illustrative manner. The terms used herein are for explanation purposes only and should not be construed as limiting. Various modifications and variations of the present invention are possible in light of the above teachings. Therefore, unless otherwise indicated, the present invention may be freely practiced within the scope of the claims.

10: integrated reservation management system 20: provider reservation terminal
30: Customer reservation terminal
100: reservation management device
110: reservation information manager 120: reservation scheduler
130: Reservation customer evaluation manager 140: Reservation bankruptcy prevention manager
150: Reservation Default Management
200: Reservation database
210: Reservation schedule database 220: Reservation customer assessment database
230: Provider database
21: first provider reservation system 22: second provider reservation system
31: first customer reservation system 32: second customer reservation system

Claims (18)

A plurality of carrier reservation terminals;
A plurality of customer reservation terminals;
A reservation integrated management system for managing reservation information;
And a network for transmitting / receiving reservation information between the reservation integrated management system, the business reservation terminal, and the customer reservation terminal. The method of claim 1,
Wherein the provider reservation terminal includes a device capable of displaying an evaluation rating of a reservation customer. The method of claim 1,
Wherein the customer reservation terminal is a device capable of receiving a reservation history in the reservation integration management system or a device capable of installing a personalization reservation system provided by the reservation integration management system. The system of claim 1,
A reservation management device for managing reservation information of a customer;
And a reservation database for recording and storing reservation information of the customer,
A reservation information manager for recording, searching and managing reservation information;
A reservation scheduler for managing reservation schedules for each company and each customer;
A customer evaluation manager for evaluating an administrative degree and sincerity of a customer's reservation;
A reservation bureau preventive manager for providing a reservation bureau history and customer evaluation information of a reservation person;
And a reserved default prevention manager for determining the authenticity of the reservation and analyzing the unexecutable performance,
The reservation database,
A reservation schedule database that records and manages reservation information by business operator, customer, and date and time;
A customer evaluation database in which a company records and manages information on customer evaluation;
And a provider database which records and manages information on a provider who has access to the reservation integrated management system. The method of claim 1,
Wherein the reservation reservation system includes a network capable of transmitting reservation information to a customer reservation terminal when the reservation reservation system of the reservation customer records the reservation details in the reservation reservation management system. 5. The method of managing a reservation according to claim 4,
1) preventing reservation failure;
2) determining the authenticity of the reservation and analyzing the unexecutable possibility. The method as claimed in claim 6, wherein, in the step of preventing reserving default,
1) a step of accepting a reservation by a business operator;
2) searching and displaying an evaluation rating of a reservation customer;
3) rejecting the reservation or accepting the reservation according to the customer's rating level;
4) delivering a reservation confirmation message to the reserved customer;
5) the reservation customer pays the deposit;
6) the reservation customer cancels or changes the reservation;
7) confirming whether the reservation is fulfilled according to the evaluation grade of the reservation customer;
8) evaluating the reservation customer after the reservation is terminated. [Claim 7] The method according to claim 7,
And rejects a reservation of a customer having an arbitrary customer rating or lower. [Claim 7] The method according to claim 7,
Wherein the rating is displayed in numerical value or character according to the customer rating grade and / or the rating is displayed in color. [7] The method according to claim 7,
Wherein when the user accepts the reservation and manages the reservation schedule, if there is a reservation having a low customer rating on a specific day in the reservation schedule, the reservation is distinguished from other reservation dates and displayed in color or letters. 8. The method according to claim 7,
Wherein at least one of the reservation information, the reservation reservation information, the reservation reservation information, and the personalization reservation information is transmitted to the reservation customer. 8. The method according to claim 7,
Wherein the reservation customer installs a personalization reservation system according to the received message or accesses the reservation integrated management system to pay the deposit. [Claim 7] The method according to claim 7,
When the customer desires to cancel the reservation, cancels the reservation in accordance with the cancellation information of the reservation confirmation message transmitted to the user terminal or in the personalization reservation system. 8. The method according to claim 7,
Time, and message to the reservation customer according to the reservation customer's evaluation level, and confirms whether or not the reservation is fulfilled by the customer. 8. The method according to claim 7,
Wherein the service provider evaluates the customer rating based on the customer's reservation fulfillment performance and the service satisfaction level, and records the information on the reservation integrated management system. 12. The method according to claim 3 or 11,
The personalization reservation system has the reservation details of the customer and the corresponding company information, and can re-reserve, cancel or change based on the details, and can search for information of the same or different kinds of businesses that the customer wants to directly book Wherein the method further comprises the steps of: 12. The method according to claim 3 or 11,
And requesting deletion of all reservation details and evaluation ratings when a newly opened telephone number exists in the customer evaluation database. The method according to claim 6,
And a plurality of reservations which are suspected of having a low possibility of execution of reservation by analyzing the plurality or redundant reservations, regions, time periods, concentrations or dispersions among the reservation details, and notifies the provider or the reservation person of the reservations.

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