KR20180019375A - Condition check and management system and the method for emotional laborer - Google Patents

Abstract

The present invention relates to a condition check and management system for an emotional laborer. More particularly, the present invention relates to condition check and management system for an emotional laborer, which checks the condition (number of calls (speech), body temperature, pulse, etc.,) of the emotional laborer such as a call center worker who suppresses his/her emotions and delays the expressions of the emotions, determines the condition such as temporary or mild bad condition and extreme bad condition according to level, calls worker′s attention to it, or temporarily stops work to recover the condition, and returns from work. The system includes a body temperature measuring means, a pulse measuring means, and a voice collecting means.

Description

TECHNICAL FIELD The present invention relates to a condition check and management system for a feeling worker,

More particularly, the present invention relates to a condition check and management system and method for emotional workers, and more particularly, to an emotional worker who suppresses his / her emotions in a job and delays a predetermined emotional expression, (Speech volume), body temperature, pulse, etc.), and judges the condition such as temporary or mild condition deterioration and extreme condition deterioration by level, so as to call attention to the worker or temporarily return from work And to a condition check and management system and method for emotional workers who manage to return to work.

In general, emotional labor refers to the act of suppressing one 's emotions in a job and deferring a certain expression of emotion. It is a form of labor that service workers, who mainly respond to customers directly and show kindness in any situation. Emotional labor corresponds to more than 40% of the work that needs to be managed by their emotions, and people who work in these occupations are called emotional workers.

Emotional workers include workers engaged in interpersonal services such as telephone counseling, sales, distribution, food, tourism, and nursing. Emotional workers are not only employed in the private sector but also in jobs related to government and public services Workers are also included in this category, and in general work as well as in service work, they may suffer from emotional labor due to human relations or power relations.

Emotional labor occurs when you have to express emotions that are different from the emotions you actually feel. Emotional incongruity caused by emotional labor makes the members of emotional labor difficult. If the problem caused by emotional labor is not handled properly, (Eg, Smile Mask Syndrome or Burn-out Syndrome), which is associated with emotional labor, is more psychological than emotional labor (eg, anger, hostility, emotional exhaustion) , Causing emotional problems, because they are unable to resolve their emotions properly and are unable to resolve them properly, resulting in mental sustained stress. In severe cases, it can lead to suicide due to mental illness or serious depression, which is emerging as a social problem.

As a representative emotion worker, for example, a call center worker can be taken as an example. As a result of a survey of the employees of the call center, 9 out of 10 workers experienced language violence such as sexual harassment during work.

More specifically, a survey of 1,128 employees working at call centers found that 93.3% of respondents said they had experienced language violence while on duty, while 85.4% of respondents (85.4%) were violent There were 10.1 percent of the workplace bosses and 4.6 percent of colleagues and 59.3 percent of the respondents said they had heard the same words such as "Ya" or "You".

However, the majority of cases of such language violence were helpless, and 74% of call center workers said they were "reluctant." Only 17.5 percent asked for help from their bosses, colleagues, or the department, while only 6.2 percent actively responded.

In this way, although the emotional labor of the call center workers is at a serious level, there is not enough equipment to reduce the emotional stress caused by the emotional labor in the company. Only 33.5% of the counselors and training programs were found in the company, and another 48.2% said that they would be put into the next job (call) without any time to calm even after the verbal violence. As described above, in the case of emotional workers having weak working conditions, especially those working at call centers, it is urgently required to develop and introduce a system for checking and managing conditions during work.

According to these requirements, recently, Korean Patent Registration No. 10-1574950 (titled 'White Noise Emission Headset for Stress Reduction and Concentration Improvement and White Noise Generating Method Using the Same') filed on Apr. 21, ) Has been introduced.

The above-mentioned prior art includes a headset 10 composed of a microphone 11 for outputting voice to the communication line 30 and an acoustic output section 12 for outputting the voice input from the communication line 30; And a white noise generator 20 for calculating a stress index from the voice output from the microphone 11 and outputting a white noise sound so that the stress index is in a normal range; The white noise generator 20 comprises: An on / off unit 21 for on / off controlling the operation power supply of the white noise generator 20; a stress calculation unit 21 for calculating a stress index from the voice output to the microphone 11 of the headset 10 A white noise generating unit 23 for generating the white noise and outputting the white noise to the acoustic output unit 12 of the headset 10 and white noise data suitable for normalizing the stress according to the stress index A memory unit 24 for storing the intensity of the white noise sound output generated by the white noise generating unit 23 according to a stress index of the user and a memory unit 24 for storing the intensity of the white noise sound output generated by the user in accordance with the stress index calculated by the stress calculating unit 22. [ A control unit 26 for controlling the white noise generating unit 23 to output a white noise sound so that the stress is in a normal range; and a control unit 26 for automatically or manually controlling the white noise sound output by the control unit 26 And an automatic / manual control unit (25) for the user to select the sound / noise control unit (25).

The above conventional technique calculates the stress index from the voice of a speaker or a learner and uses it to mitigate stress to the auditory input portion of the speaker or to provide white noise giving a proper tension, Or give them a sense of tension.

This conventional technique is a technique for generating a white noise by comparing a voice inputted through a microphone with a preset table in comparison with voice information which is already set. Therefore, it is necessary to use a variety of parameters such as a person's tendency, a surrounding environment, It is necessary to analyze the voice information that has a large difference (deviation). It is not only subjective to calculate the stress index by comparing the index table and the voice information of the speaker or the learner inputted at the time, It is likely to cause confusion in work or learning.

In addition, when the speaker or the learner speaks and speaks his / her current feelings, the conventional art as described above has a problem that it is practically impossible to clearly calculate the stress index of the actual speaker or the learner.

In addition, the conventional art as described above has a problem in that when the artificial noise is repeatedly listened to for a long period of time, the noise is poisoned, and if the noise is not continuously heard, the concentration is decreased and anxiety is developed.

The reference numerals described in the above description of the prior art are cited as they are in the public reward of the related art and can be duplicated with the reference numerals described in the present invention. However, since they are different from each other and explanations thereof, Come on.

For reference, the literature of the prior art related to the present invention is as follows.

Document 1: Korean Patent Registration No. 10-1574950 (Filing Date: May 21, 2014)

Document 2: Korean Patent Registration No. 10-0932791 (Filing Date: Apr. 29, 2008)

SUMMARY OF THE INVENTION The present invention has been made to solve the above problems of the prior art, and it is an object of the present invention to provide an emotional worker who suppresses his or her emotions in a job and plays a predetermined emotional expression, , Pulse, etc.), and temporarily or moderately depressed condition and extreme condition deterioration are judged according to level, so as to call attention to the worker, or to temporarily return to work, recover to normal condition and return to work And to provide a condition check and management system and method for the emotional workers to be managed.

According to another aspect of the present invention, there is provided a method for collecting and storing condition information including a volume of speech, a speech volume, a body temperature, and a pulse rate of each emotional worker, , And judges the conditions such as temporary or mild condition deterioration and extreme condition deterioration according to the level, and calls attention to the worker according to the judgment result, temporarily leaves the work, restores to normal condition, .

According to the present invention, by collecting condition information in all directions including speech amount, body temperature, and pulse from the call volume and the call volume of the emotional worker, and comparing the condition information with preset normal condition values, The prior art for determining the condition or the stress index based on the voice makes it possible to grasp the condition of the emotional worker in a multifaceted manner, compared to the case where the accuracy of judging the stress index due to the suppression of the emotional worker is remarkably low, It is possible to obtain an effect that makes it possible to objectively and accurately judge the condition of the user.

1 is a block diagram schematically illustrating a configuration according to an embodiment of the present invention;
2 is a detailed block diagram illustrating a configuration according to an embodiment of the present invention in more detail;
3 is a block diagram schematically illustrating a configuration according to another embodiment of the present invention;
4 is a flow chart illustrating method steps in accordance with an embodiment of the present invention.
5 is a flow diagram illustrating method steps in accordance with another embodiment of the present invention.
6 is a perspective view showing an example in which the present invention is used in practice.

The present invention will now be described with reference to the accompanying drawings.

First, the condition check and management system 100 for the emotional worker according to the present invention collects and stores condition information including the amount of speech, the speech volume, the body temperature and the pulse rate of each emotional worker, To determine the severity of the condition, such as temporary to mild condition deterioration and severe condition deterioration, and to call attention to the worker according to the judgment result, or to temporarily return to work and recover to normal condition It may be to manage to return to work.

In the present invention, the collecting of the condition information including the speech amount, the body temperature, and the pulse of the emotional workers against the call volume and the call volume is performed through the communication device 10 worn by each emotion worker, and the collected condition information is stored To determine the severity of the condition, such as temporary to mild condition deterioration and severe condition deterioration, and to call attention to the worker according to the judgment result, or to temporarily return to work and recover to normal condition Management for returning to work is performed through the control processing device 100 of the emotional worker to which the communication device 10 is connected and the collected condition information and the management result are transmitted to the server 200 and finally stored Can be managed.

For reference, in the present invention, the condition data may be various data capable of calculating body stress such as body temperature data, pulse data, call volume, and speech amount data, which can be provided from a worker.

Here, the communication device 10 of the present invention is a headset, which is provided in an ear part (ear part) that contacts the skin around the ears (ear canal) or around the ear and measures the body temperature of the worker Body temperature measuring means (11); A pulse measuring means (12) provided on the ear portion and measuring and providing a pulse of a worker; And voice collecting means (13) provided at the distal end extended from the ear portion and collecting the voice of the worker.

The body temperature measuring means 11 may be a temperature sensor for collecting the body temperature of the worker as an analog signal, or may be a digital sensor (data conversion unit is unnecessary).

Further, the pulse measuring means 12 may be a vibration sensor for collecting a vibration signal from a pulse of a worker.

The voice collecting means 13 may be a microphone that collects the voice vibrations of the worker and converts them into voice signals.

Meanwhile, the control processor 100 of the emotional worker of the present invention includes a telephone connection recognition unit 111 for detecting a communication connection signal and detecting whether the communication connection is possible, A speech amount measuring means 113 for measuring the time at which speech is collected from the communication apparatus 10 of the worker after the start of the call; a timer 114 for counting a time that has elapsed since the start of the call or a preset time; The body temperature measuring means 11 and the pulse measuring means 12 constituting the communication apparatus 10 are provided with a body temperature measuring unit 11 and a pulse measuring means 12 constituting the communication apparatus 10, A pulse rate calculation means (11) for counting the time taken for the number of pulses provided by the pulse measurement means (12) to calculate a pulse rate; 6); A data converter 120 for converting analog signals provided from the body temperature measuring means 11 and the pulse measuring means 12 into digital signals and providing the digital signals; A data storage unit 130 for storing each condition data value provided by the call volume measurement unit 112, the speech amount measurement unit 113, the pulse rate calculation unit 116, and the data conversion unit 120; A data communication unit 140 for transmitting the data stored in the data storage unit 130 to the server 200 through a wired / wireless communication connection; The condition data provided by the call volume measuring means 112, the speech amount measuring means 113, the pulse rate calculating means 116 and the data converting means 120 are compared with a preset normal condition reference value, To the output unit 160 or the communication device 10 to output a signal for returning to work after recovering to normal condition after leaving the work temporarily, And a condition management unit 150 for storing the data in the data storage unit 130.

The control processing device 100 may be connected to the communication device 10 by wire or wireless (plug-and-jack or Bluetooth).

The telephone connection recognizing means 111 constituting the control unit 110 may be a modem or an ADSL or a communication protocol for establishing a communication connection by receiving a communication connection signal from a communication line, Lt; / RTI >

The call amount measuring means 112 constituting the control unit 110 may be a call time counter circuit for measuring a time from the time of communication connection to the end of the call.

The speech amount measuring means 113 constituting the control unit 110 may be a speech time counter circuit for measuring the time at which the voice signal is collected from the voice collecting means 13 of the worker after communication connection.

Also, the timer 114 constituting the control unit 110 may check the time after the start of a call to provide a time to calculate a call volume or a speech amount (including a time for checking a pulse rate), or check a condition drop of a counter worker And a timer circuit for counting the reference time set in advance.

The data requesting unit 115 constituting the control unit 110 requests to provide data on the body temperature and the pulse of the worker when the call and speech are made from the start of the call or exceed the set timer Or a processing circuit on which the program is loaded.

The pulse rate calculation means 116 constituting the control unit 110 calculates a pulse rate by dividing the pulse rate interval average time by a formula of 'f = 1 / t' Circuit.

The data conversion unit 120 of the present invention includes an A / D converter (not shown) for converting the body temperature analog signal provided by the body temperature measuring unit 11 and the pulse analog signal provided by the pulse rate measuring unit 12 into a digital signal, Circuit.

In addition, the data storage unit 130 of the present invention may be a database including a memory capable of reading and writing.

Meanwhile, the data communication unit 140 of the present invention may include a hardware connection means for wired / wireless communication, a communication network, and a software protocol.

The communication unit 140 may include a radio frequency (RF) communication circuit for transmitting and receiving data through a frequency used for wireless communication, that is, a frequency used for transmitting information without interference to a free space, A Bluetooth communication circuit for transmitting data of about 3 Mbps at a distance of 10 m or less, and a communication network for transmitting data at a distance of 10 m or less as a standard for low-power wireless communication at a short distance between wireless communication devices standardized in IEEE 802.15.1. , Which is one of the computer network technologies, which may be Ethernet (Ethernet), which is the most widely used technical standard in LANs commonly used in offices and homes around the world, or the Internet.

In the present invention, the condition management unit 150 stores each condition data provided by the call amount measurement unit 112, the speech amount measurement unit 113, the pulse rate calculation unit 116, and the data conversion unit 120 in advance Compared with the established normal condition reference value, if the range of the data provided exceeds the reference value, it is 20 ~ 50%, and a guideline for reminding the worker attention is output. If the data exceeds 50% And outputting a warning message for returning to the job, and transmitting the processing result to the data storage unit 130 and storing the program or program.

Meanwhile, the output unit 160 of the present invention may be a monitor included in the control processor 100, a separate management monitor, or a software-dedicated management window displayed on each of the monitors described above .

3, the control unit 110, the data conversion unit 120, the data storage unit 130, the data communication unit 140, the condition management unit 150, and the output unit 160. [ Unit 160 may be integrated into the communication device 10. [

Hereinafter, the operation of the present invention will be described with reference to examples.

First, the present invention provides a headset comprising body temperature measuring means 11 provided on an ear (ear-phone) that contacts the ear (including the ear) or the skin around the ear and measuring and providing the body temperature of the worker (wearer) And a voice collecting means (13) provided at the ear portion and provided at the distal end extending from the ear portion and for collecting the voice of the worker, the pulse measuring means (12) for measuring and providing a pulse of the worker, (10); A call connection detecting means 111 for detecting whether or not a call is possible by detecting a communication connection signal, a call amount measuring means 112 for checking a call amount from a call point, A speech amount measuring means 113 for measuring a time at which speech is collected; a timer 114 for counting a time or a preset time flowing after the start of a call; A data requesting means 115 for requesting a body temperature measuring means 11 and a pulse measuring means 12 constituting the communication apparatus 10 to collect a body temperature and a pulse of a worker, And a pulse rate calculation means (116) for counting a time taken for a predetermined number of pulses provided by the means (12) to calculate a pulse rate, and a controller (110) A speech data measuring unit 112, a speech amount measuring unit 113, a pulse rate calculating unit 116, and a data calculating unit 116. The data converting unit 120 converts an analog signal provided from the voice measuring unit 12 into a digital signal, A data storage unit 130 for storing each condition data value provided by the conversion unit 120 and a data communication unit 140 for transmitting the data stored in the data storage unit 130 to the server 200 through a wired / And each condition data provided by the call amount measuring means 112, the speech amount measuring means 113, the pulse rate calculating means 116 and the data converting means 120 is compared with a preset normal condition reference value, And outputs a signal to the output unit 160 or the communication device 10 for returning to the work after returning to the normal condition, The condition control apparatus 100 includes a management unit hayeoseo 150 and may be made to an external remote server (200).

The condition check and management system for the emotional worker of the present invention configured as described above collects and stores condition information including the amount of speech, volume of speech, body temperature and pulse relative to the amount of money of each emotional worker, Compared with the normal condition values, the condition is judged according to the level such as temporary to slight condition deterioration and extreme condition deterioration, and the worker is cautioned according to the judgment result, or temporarily withdraws from the work, So that it can be returned.

In the present invention, the collecting of the condition information including the speech amount, the body temperature, and the pulse of the emotional workers against the call volume and the call volume is performed through the communication device 10 worn by each emotion worker, and the collected condition information is stored To determine the severity of the condition, such as temporary to mild condition deterioration and severe condition deterioration, and to call attention to the worker according to the judgment result, or to temporarily return to work and recover to normal condition Management for returning to work is performed through the control processor 100 of the emotional worker to which the communication device 10 is connected and the collected condition information and the management result are transmitted to the server 200 and finally stored .

The steps according to the flowchart of the present invention will be described in detail as follows.

As shown in FIG. 4, the present invention includes a call connection step S1 for monitoring whether a call connection attempt means 111 has attempted a call connection and making a call connection when a call connection attempt is made; A communication / speech amount measuring step (S2) in which the timer 114 counts the time when the call is started and the call amount measuring means 112 and the speech amount measuring means 113 respectively measure the call amount and the speech amount; At this time, when the call is terminated, the speech amount is calculated and stored in the data storage unit 130 and output through the output unit 160 so that the worker can recognize the speech amount, while the speech data is transmitted to the server 200 through the data communication unit 140. [ (S3) for transmitting data (speech amount) to the mobile terminal; A body temperature measuring step (S5) of requesting and collecting body temperature measurement by the body temperature measuring means (11), converting the collected body temperature data into a digital signal, and storing the converted digital signal in the data storing unit (130); When the telephone conversation continues, the pulse measurement unit 12 requests and collects pulse measurement, converts the collected pulse data into a digital signal, calculates a pulse rate and stores the pulse rate in the data storage unit 130 Step S6; The condition data provided by the call volume measuring means 112, the speech amount measuring means 113, the pulse rate calculating means 116 and the data converting means 120 are compared with a preset normal condition reference value, (S7) for providing a signal to the output unit (160) or the communication device (10) and outputting a signal for returning to work after returning to normal condition after withdrawing from work temporarily, ); And a data server transmission and termination step (S8) for transferring the condition check and management result to the external remote server (200) through the data communication unit (140) and repeating from the call termination step until the call is terminated; . ≪ / RTI >

5, the present invention is a call connecting step S1 for monitoring whether a call connection attempt is made by the call connection recognizing means 111 and making a call connection when a call connection is attempted; When the call is started, the timer 114 counts a predetermined time (a time set to a point at which the stress is weighted due to the condition deterioration), and at the same time, the call amount measuring means 112 and the speech amount measuring means 113 And a speech / speech amount measuring step (S2) for measuring a speech amount; When the call is terminated before the preset time of the timer 114 is reached, the speech amount is calculated and stored in the data storage unit 130 and outputted through the output unit 160 so that the worker can recognize the speech amount, A call termination step S3 for transmitting data (speech amount) to the server 200 through the data communication unit 140; A setting time checking step (S4) of checking whether the call progresses until the set time of the timer (114) is exceeded; If the preset time is exceeded in the setting time checking step S4, the body temperature measuring unit 11 requests and collects body temperature measurement, converts the collected body temperature data into a digital signal, and stores the converted digital signal in the data storage unit 130 A body temperature measuring step S5 '; If the set time is exceeded in the set time checking step S4, the pulse measuring means 12 requests and collects the pulse measurement, converts the collected pulse data into a digital signal, calculates the pulse rate, (S6 '); The condition data provided by the call volume measuring means 112, the speech amount measuring means 113, the pulse rate calculating means 116 and the data converting means 120 are compared with a preset normal condition reference value, (S7) for providing a signal to the output unit (160) or the communication device (10) and outputting a signal for returning to work after returning to normal condition after withdrawing from work temporarily, '); And a data server transmission step (S8) for transmitting the condition check and management result to the external remote server (200) through the data communication unit (140) and repeating from the call termination step until the call is terminated; . ≪ / RTI >

As shown in FIG. 6, when a customer calls for consultation or a call, the public switched telephone network (PSTN), which is a telephone network for a typical subscription telephone service provided by a communication service provider, PSTN) through the control processor 100 connected to the telephone center and the telephone, and conducts the civil service while making a call with the worker wearing the communication device 10, for example, a call center agent.

At this time, the body temperature measuring means 11 and the pulse measuring means 12 provided in the communication apparatus 10 provide data on the degree of physical condition of the worker, and the microphone, which is the voice collecting means 13, Provides a speech amount to provide another condition data.

The condition data thus provided is compared with a normal condition value previously set and stored in the control unit 110 of the control processing device 100, and when the out of the range is taken, the above- And stores the processing state and processing results in the data storage unit 130 and transmits the processing state and processing results to the server 200 through the data communication unit 140.

The present invention collects the condition information in all directions including the amount of speech, body temperature, and pulse relative to the call volume and the call volume of the emotional worker, and then compares the condition information with preset normal condition values, The prior art for determining the index is capable of grasping the condition of the emotional worker in a multifaceted manner, while the accuracy of judging the stress index by the suppression of the emotional worker by the suppression of the emotional worker is remarkably low, It is possible to make judgment.

In addition, the present invention collects condition information including a speech amount, a body temperature, and a pulse relative to a call volume and a call volume of an emotional worker, and then compares the condition information with predetermined normal condition values to determine conditions such as temporary to mild condition deterioration and extreme condition deterioration The system calculates the stress index and artificially provides white noise by managing the system so that it can be judged according to the level and returning to the work after returning to the normal condition, It is possible to actively cope with the emotional laborer's condition as compared with the technology, so that the emotional worker can relieve the stress of the stressor and the service requestor (customer) can be provided with friendly counseling.

In addition, according to the present invention, since the worker is reminded according to the degree of the condition resistance of the emotional worker, the worker is temporarily withdrawn from the work, recovered to the normal condition and managed to return to work, It is possible to provide a solution focused on the emotional laborer and to maintain the mental health of the emotional worker positively as compared with the conventional technique that causes the addiction to the noise (the state in which the concentration is decreased and the anxiety symptom appears rather if it is not continuously heard) .

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it is to be understood that the invention is not limited to the disclosed exemplary embodiments.

In addition, those skilled in the art will appreciate that many modifications and variations of the present invention are possible without departing from the spirit and scope of the appended claims.

Accordingly, all such appropriate modifications and changes, and equivalents thereof, should be regarded as within the scope of the present invention.

10: communication device 11: means for measuring body temperature
12: pulse measuring means 13: sound collecting means
100: control processing device 110: control part
111: telephone connection recognition means 112:
113: speech amount measuring means 114: timer
115: Data request means 116: Pulse rate calculation means
120: Data conversion unit 130: Data storage unit
140: Data communication unit 150: Condition management unit
160: output unit 200: server

Claims (6)

When the call connection is established, condition information including the amount of speech, the volume of speech, and the body temperature and the pulse rate of each emotional worker is collected and stored, and at the same time, compared with the preset normal condition values, temporary or mild condition deterioration and severe condition And to control the worker so that he can return to work after returning to a normal condition and temporarily returning to his / her work condition. And management system.
The method according to claim 1,
The collecting of condition information including the amount of speech and the body temperature and the pulse of the emotional workers against the call volume and the call volume is performed through a communication device worn by the emotional workers, judges the current condition of the emotional workers from the collected condition information, Is managed through the control processor of the emotional worker to which the communication device is connected, and the collected condition information and the management result are transmitted to the server and integratedly managed.
The method of claim 2,
The communication device is a headset, comprising: body temperature measuring means provided in an ear portion that contacts the skin around the ear or ear and measuring and providing the body temperature of a worker; A pulse measuring means provided in the ear portion and measuring and providing a pulse of a worker; Voice collecting means provided at the distal end extended from the ear portion and collecting the voice of the worker; And a condition check and management system for the emotional worker.
The method of claim 2,
The control processing device includes telephone connection recognition means for sensing a communication connection signal and detecting whether the communication is possible and for connecting the communication connection means, call volume measurement means for checking the communication amount from the point of time of call, A timer for counting a time that has elapsed since the start of a call or a preset time; a timer for counting a time that has elapsed after the start of a call or a predetermined time; A heart rate measuring means for counting the time taken for the pulse number provided by the pulse measuring means to calculate the pulse rate, A control part including; A data converting unit for converting the analog signals provided from the body temperature measuring means and the pulse measurement number into digital signals and providing the digital signals; A data storage unit for storing each condition data value provided by the call volume measurement unit, the speech volume measurement unit, the pulse rate calculation unit, and the data conversion unit; A data communication unit for transmitting data stored in the data storage unit to a server through a wired / wireless communication connection; And a signal for returning to the work after returning to the normal condition and temporarily recovering from the work by ventilating the worker's attention according to the degree of exceeding the reference value by comparing each of the condition data with the preset normal condition reference value, A condition management unit for providing the data to the communication device and outputting the data to the data storage unit 130; And a condition check and management system for the emotional worker.
A call connection step of monitoring whether or not the call connection means attempts to establish a call connection and connecting the call connection attempt; A communication / speech amount measurement step of, when the communication starts, the timer counting the time and the communication amount measuring means and the speech amount measuring means respectively measuring the communication amount and the speech amount; A call termination step of calculating a speech amount and storing the speech amount in a data storage unit and outputting the speech amount through an output unit so that a worker can recognize the speech amount and transmitting data to the server through a data communication unit; When the conversation continues, the body temperature and pulse measurement are requested and collected by the body temperature measuring means and the pulse measuring means, and the collected body temperature data is converted into a digital signal and stored in the data storing portion. After converting the pulse data into a digital signal A body temperature measuring step of calculating a pulse rate and storing the pulse rate in a data storing unit, and a pulse measuring and calculating step; The system of the present invention compares each condition data provided by the call volume measurement means, the speech volume measurement means, the pulse rate calculation means, and the data conversion unit with a preset normal condition reference value, A condition checking and managing step of providing a signal to the output unit or the communication device for returning to the work after recovering to the normal condition after leaving, and outputting the signal; And a data server transmission and termination step of transferring the condition check and management result to an external remote server through a data communication unit and repeatedly performing from a call termination step until a call is terminated; Wherein the step of analyzing the condition of the emotional worker comprises the steps of:
A call connection step of monitoring whether or not the call connection means attempts to establish a call connection and connecting the call connection attempt; A call / speech amount measuring step of counting a preset time when the call is started and measuring the call volume and the speech amount respectively by the call volume measuring means and the speech volume measuring means; When the call is terminated before the set time of the timer is exceeded, the speech amount is calculated and stored in the data storage unit and output through the output unit so that the worker can recognize the speech amount, and data is transmitted to the server through the data communication unit End call step; A set time checking step of checking whether the call progresses until the set time of the timer is exceeded; A body temperature measuring step of requesting and collecting body temperature measurement by the body temperature measuring means when the set time is exceeded in the setting time checking step, converting the collected body temperature data into a digital signal, and storing the converted digital signal in a data storage unit; A pulse measuring unit for requesting and collecting pulse measurement by the pulse measuring unit when the set time is exceeded in the set time checking step, converting the collected pulse data into a digital signal, calculating a pulse rate and storing the pulse rate in a data storage unit, Calculating step; The system of the present invention compares each condition data provided by the call volume measurement means, the speech volume measurement means, the pulse rate calculation means, and the data conversion unit with a preset normal condition reference value, A condition checking and managing step of providing a signal to the output unit or the communication device for returning to the work after recovering to the normal condition after leaving; And a data server transmission and termination step of transferring the condition check and management result to the external remote server through the data communication unit and repeating from the call termination step until the call is terminated; Wherein the step of analyzing the condition of the emotional worker comprises the steps of:

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