KR20150025139A - An autoresponse order and payment system - Google Patents

An autoresponse order and payment system Download PDF

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Publication number
KR20150025139A
KR20150025139A KR20130102384A KR20130102384A KR20150025139A KR 20150025139 A KR20150025139 A KR 20150025139A KR 20130102384 A KR20130102384 A KR 20130102384A KR 20130102384 A KR20130102384 A KR 20130102384A KR 20150025139 A KR20150025139 A KR 20150025139A
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South Korea
Prior art keywords
information
order
payment
management server
interface
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KR20130102384A
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Korean (ko)
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이민오
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이민오
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Publication of KR20150025139A publication Critical patent/KR20150025139A/en

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Abstract

The present invention relates to an automatic response order payment system capable of increasing the convenience of ordering. The automatic response order payment system comprises: a customer mobile terminal; an automatic response device; a management server to store product information and price information of a shop; and a POS terminal provided in the shop, wherein the automatic response device receives order information including customer identification information from the mobile terminal and transmits the order information to the management server, the management server receives the order information and provides the mobile terminal with an order interface including the product information and the price information and a payment interface for payment, the mobile terminal performs an order through the order interface and performs payment through the payment interface, and the POS terminal receives order details and payment details from the management server.

Description

An autoresponse order and payment system

The present invention relates to an automatic answering order settlement system, and more particularly, to an automatic answering order payment system, which enables a customer who calls an automatic answering machine to perform ordering and payment with his or her portable terminal, And more particularly to an automatic answering order payment system that enables various and secure payment methods.

As smartphones have become popular in recent years, large pizza companies that have a nationwide franchise network are spreading application programs that enable ordering and payment through smartphones. However, in the case of branches such as most small Chinese restaurants and snack delivery points, delivery orders can be made only by telephone, and payments are usually made by delivery personnel at the time of delivery. Therefore, in order to place a delivery order, the customer has to check the telephone number and the menu through the advertisement front. In case of the payment side, if the delivery person does not carry the card reader, payment of the card is not possible, There is an inconvenience that various payment such as payment, PG relay, etc. can not be utilized.

A specific prior art related to solving such a problem is disclosed in Korean Patent No. 0459048, which discloses a method of accessing a wireless Internet using a telephone number, and Korean Patent No. 1268762 discloses a method of transmitting a web page to a calling terminal Smart Answering System. However, it does not provide an order and payment system that utilizes the existing automatic response system (ARS) and mobile terminals such as smart phone.

[Patent Document 1] Korean Patent Registration No. 0459048 "Wireless Internet Access Method Using Telephone Number ", 2004.12.03. [Patent Document 2] Korean Patent Registration No. 1268762 "Smart automatic response system and method of operating the smart automatic response system ", 2013.05.29.

The present invention relates to an automatic response system (ARS) in which a customer who calls an automatic response system in cooperation with a customer's portable terminal such as a smartphone, And an automatic answering order settlement system that enables a variety of secure payment methods to be performed while improving the inconvenience of ordering an existing telephone by allowing an order and payment to be performed after confirmation.

In order to solve the above-mentioned problems, the present invention is a system comprising a POS terminal provided in a management server storing a product information of a customer's portable terminal, an answering machine, The response device receives the order request information including the customer identification information from the portable terminal and transmits the order request information to the management server. The management server receives the order request information and transmits the order interface including the product information and the price information, The order terminal and the payment terminal are connected to the management server through the payment interface. The payment terminal provides the payment interface to the portable terminal. The portable terminal performs ordering through the order interface and performs payment through the payment interface. When the automatic response order payment is performed, System.

Further, the present invention is characterized in that " the management server stores product information and price information for two or more business branches classified by the business entity identification information, the order desired information additionally includes business entity identification information, And an automatic response order payment system characterized by comprising merchandise information and price information of a branch having dealers identification information included in the order offer information.

Further, the present invention is characterized in that the order interface is configured to present product information and price information in an option format, and to provide an expected waiting time calculated by the management server according to the option selection information of the portable terminal Order payment system "together.

Further, according to the present invention, " the order interface is configured to be able to select a delivery desired date and time, and the portable terminal performs ordering including desired delivery date and time information through the order interface, And the order information is received from the management server.

Further, the present invention is a system including a POS terminal provided in a management server storing a customer's portable terminal, an answering machine, product information and price information of a branch office, and a POS terminal, And transmits the order information including the customer identification information to the management server. The management server receives the order information and provides a settlement interface for performing order details and settlement to the portable terminal, And the POS terminal is configured to receive the order details and the settlement history from the management server, wherein the POS terminal is configured to display the order details and perform payment through the payment interface, .

Further, the present invention is characterized in that the POS terminal is configured to request the management server to transmit notification information when the product preparation corresponding to the order details is completed, and the management server transmits notification information to the portable terminal Automatic response order payment system ".

The management server stores the order history and the settlement history on the basis of the customer identification number, analyzes the order history and the settlement history according to a set CRM (Customer Relationship Management) analysis technique, Quot; and " store ", respectively. In this case, the management server may provide the order amount information through the payment interface, and provide the order amount information reflecting the discount contents calculated based on the customized marketing information. And providing the corresponding customized marketing information to the portable terminal when the portable terminal permits reception of the marketing information.

The automatic response order payment system according to the present invention has the following effects.

First, from the perspective of a customer using the present invention,

1. Unlike an existing telephone order, even if there is no advertisement sheath, it is possible to confirm the product information and the price information through his / her portable terminal and perform the order, thereby enhancing the convenience of the order.

2. As a result, payment convenience can be increased by using various payment methods such as mobile phone payment, direct payment, and PG relay, as well as credit cards, even in case of small order delivery orders where there are restrictions on the payment method.

Next, in terms of the branch office using the present invention,

1. It is possible to minimize the time and manpower for telephone service in the operation of delivery restaurants.

2. Customers will be able to implement a mobile order payment system that is used in large pizza chains, for example, without expensive.

3. Small branch stores will be able to offer customers various payment methods such as mobile phone payment, direct debit payment, and PG relay.

4. It is possible to provide customized discounts according to customer information, and thus it is possible to efficiently perform customer acquisition and maintenance.

1 is a basic conceptual diagram of an automatic response order payment system according to the present invention.
2 is a conceptual diagram illustrating a configuration of a portable terminal according to the present invention.
3 is a conceptual diagram of an order / payment server and a database among management servers applied to the present invention.
[Figure 4] and [Figure 5] are exploded views of specific embodiments of the present invention.

Hereinafter, an automatic response order settlement system according to the present invention will be described in detail with reference to the accompanying drawings.

Ⅰ. The configuration and basic functions of the present invention

1 shows a basic conceptual diagram of an automatic response order settlement system according to the present invention.

The present invention is configured to include a customer's portable terminal 100, an answering machine 200, a management server 300 storing product information and price information of a branch office, and a POS terminal 400 provided at a branch office The automatic answering device 200 receives order request information including customer identification information from the portable terminal 100 and transmits the order request information to the management server 300. The management server 300 receives the order information including the customer identification information from the portable terminal 100, And provides a payment interface for performing an order and an order interface including product information and price information to the mobile terminal 100. The mobile terminal 100 performs an order through the order interface, And the POS terminal 400 is configured to receive the order details and payment history from the management server 300, Provide order payment system. "

The present invention is also applicable to a configuration including a customer's portable terminal 100, an answering machine 200, a management server 300 storing product information and price information of a branch office, and a POS terminal 400 provided at a branch office The automatic response apparatus 200 receives order information including customer identification information from the portable terminal 100 and transmits the order information to the management server 300. The management server 300 receives the order information including the customer identification information from the mobile terminal 100, And provides a settlement interface for performing order details and settlement to the portable terminal 100. The portable terminal 100 displays the order details and performs payment through the payment interface, And the terminal 400 is configured to receive the order details and payment history from the management server 300. [

1. In the portable terminal 100,

The portable terminal 100 may be implemented as a mobile terminal capable of performing a typical mobile computing such as a smart phone, a PDA, a tablet PC, and a wearable computer. 2, the portable terminal 100 includes an input unit for inputting order information and payment information, a communication unit for performing Internet communication with the management server 300, a controller for various information processing and function control, , And a display unit for providing a user interface.

The portable terminal 100 provides customer identification information using the portable terminal to the management server 100. The customer identification information includes device information of the portable terminal 100, And the device information of the portable terminal 100 may be a mobile number when the portable terminal 100 is implemented as a smart phone. On the other hand, if delivery of goods is required, such as delivering food, the customer identification information must include the address information of the customer, and if the address information of the customer is included in the customer information DB of the management server 300 Even if only minimum identification information such as the device information of the portable terminal 100 and the individual ID information of the customer is provided, the address information of the customer is automatically stored in the order details provided by the management server 300 to the POS terminal 400 Can be included.

2. The automatic answering device (200)

The automatic answering machine 200 receives order information or order information including customer identification information from the portable terminal 100 and transmits the order information to the management server 300. The automatic answering machine 200 stores various kinds of information by voice and informs the user how to use the telephone to retrieve necessary information when the user accesses the system by using the telephone. When the user finds necessary information, And can be implemented as a computer apparatus that is applied to an automatic answering system (ARS). When the order information is received and processed in the data format, the data receiving module and the processing module must be provided. When the order information is received and input, a data input such as a touch screen, a keyboard, a scanner, It should be equipped with a module.

The automatic answering device 200 communicates with the portable terminal 100 through a mobile communication network, an Internet network, a wired telephone network, and the like in accordance with a communication environment. Information is exchanged.

3. Management server 300

The management server 300 may be configured as a large-capacity computer device including an order / payment server 310 and a database 320 as shown in FIG. The order / payment server 310 includes an information processing module, a data input / output module, a data storage module, a control and management module, and a communication module. The database 320 includes a customer information DB, / Payment information DB, a CRM information DB, and an SNS information DB. In addition, the order / payment server 310 may be connected to the financial server 330 through an Internet network. The order / payment server 310 and the financial server 330 may be physically located remotely, but will be collectively referred to as a subordinate component of the management server 300 in the present invention.

The management server 300 is connected to the portable terminal 100 and the POS terminal 400 via an Internet network and displays the business information and product information input by the portable terminal 100 and the POS terminal 400 Payment server 310 and the database 320 and transmits the returned value to the portable terminal 100 or the POS terminal 400 and stores the payment approval information of the financial server 330 . In this manner, the management server 300 receives the order request information, provides an order interface including product information and price information, and a payment interface for performing payment to the mobile terminal 100, 100 to receive the order information and the settlement information as input information, and to provide the order details and the payment details to the POS terminal 400. In this case, the management server 300 stores product information and price information for two or more branches classified by the branch identification information, and the order desired information additionally includes branch identification information, and the management server 300 May include the product information and the price information of the branch office having the branch office identification information included in the order desired information. In addition, the order interface and the payment interface may be provided through an application program or a mobile web page. Specifically, the order interface may present product information and price information in an option format, 100) according to the selection selection information of the management server (300).

On the other hand, the management server 300 receives the order information and provides a payment interface for performing order details and settlement to the portable terminal 100, receives payment information from the portable terminal 100 as input information, And to provide the order history and the payment history to the POS terminal 400. [

4. POS terminal 400

The POS terminal 400 is a computer device used in a POS system (point-of-sale system), and is operated in cooperation with the management server 300. The POS terminal 400 receives a customer's order history and payment history from the management server 300 and provides a product corresponding to a customer's order history at a branch office. The POS terminal 400 is implemented as a computer device capable of processing and communicating information. The POS terminal 400 may be implemented as a smart phone, a PDA, a tablet PC, a wearable computer, or the like at a small-scale branch.

The POS terminal 400 may be configured to request the management server 300 to transmit notification information when the product preparation corresponding to the order details is completed. If there is such a request, the management server 300 And transmits the notification information to the portable terminal 100.

Ⅱ. Additional features of the present invention

Hereinafter, the functions that can additionally be provided in addition to the basic functions of the present invention will be described.

1. Implementation of pre-order function

In the present invention, the order interface is configured to select a delivery date and time, and the portable terminal 100 performs an order including desired delivery date and time information through the order interface. And an order history including date and time information is received from the management server. With this configuration, the customer can order the delivery food or the like to be delivered at a desired time, and the branch stores prepare the product based on the desired delivery date and time information included in the order.

2. Implementation of customized marketing information provision function

Also, the management server 300 stores the order history and payment history based on the customer identification number, generates customized marketing information by analyzing the order history and the settlement history according to a set CRM (Customer Relationship Management) analysis technique Or < / RTI > In this case, the management server 300 is configured to provide the order amount information through the order interface or the payment interface, and to provide the order amount information reflecting the discount contents calculated based on the customized marketing information And the management server 300 may provide the corresponding customized marketing information to the portable terminal 100 when the portable terminal permits reception of the marketing information. Specifically, the customized marketing information may include interest item information pertaining to each customer, event information such as a prize event, discount information, and the like.

Ⅲ. Specific use examples of the present invention

Hereinafter, various specific embodiments in which the present invention is applied and modified within the claims are described.

4 is an exploded view of a specific use example of the present invention. 4 illustrates an example in which the order / payment server 310 and the financial server 330 are separately configured in a sub-configuration of the management server 300, and the purchase confirmation interface is provided through an application program It is. The branch can be a self-service company that specializes in delivery, such as a Chinese restaurant and a snack delivery point. Such a use example will be described step by step in a time series sequence.

(1) The order / payment server 310 stores business information, product information, discount information, and the like, and the customer installs the application program in his / her portable terminal 100 and executes the application program to receive the member registration information. Here, the branch information means the introduction information including the branch identification information.

(2) The order / payment server 310 stores the customer information received from the portable terminal 100.

(3) The order / payment server 310 sends discount information for each branch to the mobile terminal 100 as a push message.

(4) The mobile terminal 100 connects to the answering machine 200 and transmits the order information.

(5) The automatic answering machine 200 transmits order preference information composed of the branch office and customer identification information to the order / payment server 310.

(6) The order / payment server 310 transmits an order URL push message to the mobile terminal 100.

(7) The mobile terminal 100 displays an order URL push message and requests the order / payment server 310 for a product list.

(8) The order / payment server 310 transmits the product list to the portable terminal 100.

(9) The mobile terminal 100 displays a list of goods, receives the order information, transmits the order information to the order / payment server 310, and stores the order details and the estimated wait time transmitted by the order / Display.

(10) The mobile terminal 100 requests payment information from the order / payment server 310, and displays the payment method and discount information transmitted by the order / payment server 310.

(11) The mobile terminal 100 transmits the payment information to the order / payment server 310 so that the payment related application program is executed.

(12) The portable terminal 100 transmits the payment information to the financial server 330, and the payment information is approved at the financial server 330.

(13) The mobile terminal 100 receives the payment approval result transmitted by the financial server 330 and displays the payment approval details.

(14) The order / payment server 310 stores the payment approval result transmitted by the portable terminal 100, and generates and stores the electronic receipt.

(15) The POS terminal 400 receives the payment approval result transmitted by the order / payment server 310, displays the payment approval details, and outputs the product preparation and the paper receipt.

[Fig. 5] is an exploded view of another specific use example of the present invention. 5, the order / payment server 310 and the financial server 330 are separately configured in the sub-configuration of the management server 300, and the information between the mobile terminal 100 and the management server 300 The exchange is assumed to take place through the mobile web. As in the case of the use example of [Fig. 4], a branch office can become a self-service company specialized in delivery such as a Chinese restaurant, a nightclub restaurant, and the like. Such a use example will be described step by step in a time series sequence.

(1) The order / payment server 310 stores the branch information, product information, discount information, and the like. Here, the branch information means the introduction information including the branch identification information.

(2) The mobile terminal 100 connects to the answering machine 200 and transmits order information.

(3) The answering machine 200 transmits the order information to the order / payment server 310.

(4) The order / payment server 310 transmits the order detail URL SMS message to the portable terminal 100.

(5) The portable terminal 100 displays the order URL push message and requests the order transaction details to the order / payment server 310.

(6) The order / payment server 310 transmits the order transaction details to the mobile terminal 100.

(7) The mobile terminal 100 displays the order transaction details, requests the order / payment server 310 for payment information, and displays the payment method and discount information transmitted by the order / payment server 310.

(8) The portable terminal 100 transmits the payment information to the order / payment server 310 so that the payment related application program is executed.

(9) The portable terminal 100 transmits the payment information to the financial server 330, and the payment information is approved at the financial server 330.

(10) The mobile terminal 100 receives the payment approval result transmitted by the financial server 330 and displays the payment approval details.

(11) The order / payment server 310 stores the payment approval result transmitted by the portable terminal 100, and generates and stores the electronic receipt.

(12) The POS terminal 400 receives the payment approval result transmitted by the order / payment server 310, displays the payment approval details, and outputs the product preparation and the paper receipt.

Although the present invention has been described in connection with the accompanying drawings, it is to be understood that the invention is not limited to the disclosed embodiments, but, on the contrary, is intended to cover various modifications and equivalent arrangements included within the spirit and scope of the appended claims. It is therefore intended that the appended claims cover such modifications and variations as fall within the true scope of the invention.

100: portable terminal 200: answering machine
300: management server 310: order / payment server
320: Database (DB) 330: Financial Server
400: POS terminal

Claims (9)

A POS terminal provided in a management server for storing customer's portable terminal, an answering machine, product information and price information of a branch, and a branch office,
Wherein the automatic answering device receives order preference information including customer identification information from the portable terminal and transmits the order preference information to the management server,
Wherein the management server receives the order request information and provides an order interface including product information and price information and a payment interface for performing payment to the mobile terminal,
The portable terminal performs an order through the order interface, performs payment through the payment interface,
Wherein the POS terminal is configured to receive order details and payment details from the management server.
The method of claim 1,
Wherein the management server stores product information and price information for two or more business points classified by the business entity identification information,
The order request information additionally includes the business branch identification information,
Wherein the order interface includes product information and price information of a branch having branch information included in the order information.
The method of claim 1,
Wherein the order interface is configured to present product information and price information in an option format and to provide an expected waiting time calculated by the management server according to the option selection information of the portable terminal.
The method of claim 1,
The order interface is configured to be able to select a delivery date / time,
The portable terminal performs an order including desired delivery date and time information through the order interface,
Wherein the POS terminal is configured to receive an order history including desired delivery date information from the management server.
A POS terminal provided in a management server for storing customer's portable terminal, an answering machine, product information and price information of a branch, and a branch office,
Wherein the automatic response device receives order information including customer identification information from the mobile terminal and transmits the order information to the management server,
Wherein the management server receives the order information and provides a payment interface for order details and payment to the mobile terminal,
The portable terminal displays the order history, performs payment through the payment interface,
Wherein the POS terminal is configured to receive the order details and payment history from the management server.
The method according to claim 1 or 5,
The POS terminal requests the management server to send notification information when the product preparation corresponding to the order details is completed,
And the management server is configured to transmit the notification information to the mobile terminal.
The method according to claim 1 or 5,
The management server stores the order history and the payment history on the basis of the customer identification number, and generates and stores customized marketing information by analyzing the order history and the settlement history according to a set CRM (Customer Relationship Management) analysis technique Wherein said system comprises:
8. The method of claim 7,
Wherein the management server is configured to provide the order amount information through the payment interface and to provide the order amount information reflecting the discount contents calculated based on the customized marketing information.
8. The method of claim 7,
Wherein the management server is configured to provide the customized marketing information to the portable terminal when the portable terminal permits reception of the marketing information.
KR20130102384A 2013-08-28 2013-08-28 An autoresponse order and payment system KR20150025139A (en)

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN112970042A (en) * 2018-09-07 2021-06-15 雅富株式会社 QOS-based mobile order processing method using store arrival identification

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN112970042A (en) * 2018-09-07 2021-06-15 雅富株式会社 QOS-based mobile order processing method using store arrival identification

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