KR20120047097A - Call service providing method and system of the same - Google Patents

Abstract

PURPOSE: A call service providing method and system thereof are provided to rapidly offer a call service by accurately grasping the location of applicants and by enabling the applicant to expose a location in real time. CONSTITUTION: A current location information of a call service applicant terminal is extracted by analyzing call service request information(S512). A call service performer terminal is searched within a predetermined distance(S515). Insurance registration information of a call service performer corresponding to the searched call service performer terminal is extracted from a database. Searching results data is transmitted to the call service applicant terminal(S517). When the selection information of the call service performer terminal is received from the call service applicant terminal, the selection information is transmitted to the selected call service performer terminal.

Description

CALL SERVICE PROVIDING METHOD AND SYSTEM OF THE SAME}

The present invention relates to a method and system for providing a call service, and more particularly, to search for call service performers located within a predetermined radius based on terminal location information of a call service applicant, and to call the location of the retrieved call service performers with augmented reality. In addition to providing to the service applicants, by providing insurance and personal information about the call service performer, the optimal method of providing a call service by which the call service applicant can receive the call service by directly selecting the call service performer without requesting the call center; It's about the system.

Most call services (agent, quick service, call taxi, freight delivery, delivery, etc.) call the call center to the designated call center and inform them of their location, telephone number and destination. It transmits the information to the wireless terminal and causes the selected call service operator to call the applicant, thereby receiving the call service.

However, such a call service method requires the applicant to inform the call center of his / her exact location, so if his / her location is not known accurately, that is, because it is the first place he has visited, it is difficult to explain the location, If there is no building or there is a building but the call service performer does not know the location of the building, the call center and the call service performer cannot determine the location of the call service applicant, which makes it difficult to provide a call service.

In addition, since the call service applicant must explain the location of the customer while continuously talking with the call service performer after explaining his location, the customer has to wait for a long time on the street or at a designated place.

Due to the process of performing such a service, a conventional call service provider performs a call service request of a customer, and calls various types of request information such as inbound call information response, service reminder service response, service cancellation response, and call service performer response. The operators will solve this problem, which may cause unnecessary dissatisfaction due to unnecessary staffing, and may cause distrust in the quality of service and reliability of information in the customer's position requiring immediate service and information. Will be affected.

In order to solve the above problems, the present invention exposes the current location information of the call service applicant (customer) in real time to accurately identify the location of the customer without having to contact the call service performer to quickly call service An object of the present invention is to provide a method and system for providing a call service that can be provided.

In addition, the present invention, the call service applicant (customer) by exposing his current location information in real time to request the search of the adjacent call service performer, the call service providing method that can be provided in the augmented reality of the retrieved call service performer And other purposes for providing the system.

In addition, another object of the present invention is to provide a call service providing method and a system in which a call service applicant (customer) can check detailed information on a call service performer, for example, insurance subscription information.

According to one embodiment of the present invention for improving the above-mentioned conventional problem, when call service request information is received from a call service applicant terminal, the current location information of the call service applicant terminal is extracted by analyzing the call service request information. Stage 1; Searching for a call service performer terminal located within a predetermined distance based on current location information of the call service applicant terminal; Extracting insurance subscription information of a call service performer corresponding to the retrieved call service performer terminal from a database; Step 4 of transmitting the search result data including mapping information in which the location of the call service performer terminal searched to correspond to a specific location of the photographed live-action image and insurance information of the call service performer is mapped to the call service applicant terminal; ; And when the selection information of the call service performer terminal is received from the call service applicant terminal, transmitting the selection information to the selected call service performer terminal.

In this case, in the step 4, the call service requester terminal analyzes the search result data to extract the mapping information, and the call service performer terminal searched according to the mapping information at a specific position of the photographed live image. It is characterized by overlapping the display. The method may further include, before the step 1, receiving registration information including at least a name, a telephone number, and insurance subscription information from the call service performer terminal and performing call service performer registration. The method may further include, before the step 1, receiving customer information including at least a name, a telephone number, an address, and a vehicle number from the calling service applicant terminal and performing member registration. The method may further include collecting location information from the call service performer terminal in real time and storing the location information in a database before the step 2. In addition, the location information of the call service applicant or the call service performer may be obtained from at least one of a GPS-based or a base station of a corresponding region. In addition, the method may further include the step 6 of providing a two-way voice call between the call service applicant terminal and the selected call service performer terminal. The method may further include, when the response to the call service request is received from the call service performer terminal receiving the selection information, transmitting the response to the call service applicant terminal. In the step 1, when a request for a call service performer list stored in advance by the call service applicant is received from the call service applicant terminal, the call service performer list is extracted from a database and provided to the call service applicant terminal. It may further include; In addition, the step 2, collecting the location information of the call service performer terminals included in the call service performer list, searching for a call service performer terminal located within a certain distance based on the current location information of the call service applicant terminal; It may be a step. The method may further include the step of transmitting the call service reservation time together with the selection information to the selected call service performer terminal when the analyzed call service request information includes a call service reservation time. Can be.

On the other hand, another embodiment according to the present invention for improving the above-mentioned conventional problems, the step of obtaining the current position information of its own; (2) generating call service request information including the obtained current location information and transmitting the generated call service request information to the call service providing server to request a call service; When the search result data for the call service performer terminal is received from the call service providing server, the search result data is analyzed and the location and insurance subscription information of the searched call service performer terminals are extracted. (3) displaying overlapping locations and insurance information of the performer terminals; (4) selecting a desired call service performer terminal among the displayed call service performer terminals and transmitting the selection information to the call service providing server; And (5) receiving a response to the selection information from the call service providing server.

In this case, step (3) may include: requesting the call service providing server for detailed information on the insurance subscription information among the retrieved call service performer terminals; And receiving detailed information on the insurance subscription information from the call service providing server and displaying the detailed insurance information on the screen. The method may further include transmitting customer information including at least a name, a telephone number, an address, and a vehicle number to the call service providing server and requesting a subscription before the step (1). In addition, the call service request information may further include a call service reservation time.

On the other hand, another embodiment according to the present invention for improving the above-mentioned conventional problem, receives the call service request information from the call service applicant terminal, and analyzes the call service request information to the current position of the call service applicant terminal A call service reception unit for extracting information; A call service performer search unit for searching a call service performer terminal located within a predetermined distance based on current location information of the call service applicant terminal; A search result including mapping information in which a location of a call service performer terminal searched to correspond to a specific position of a live-action image photographed by a camera provided in the call service applicant terminal and insurance insurance information of the call service performer is mapped; A call service performer information providing unit generating data and transmitting the search result data to the call service applicant terminal; And a call service request notification unit which receives selection information on a call service performer terminal from the call service applicant terminal and transmits the selection information to a corresponding call service performer terminal.

At this time, the server receives the customer information including at least a name, phone number, address, and vehicle number from the call service applicant terminal to proceed with the membership registration, and performs member authentication when the call service request terminal receives the call service request. Member registration / management unit may further include. The server may further include a call service performer registration unit configured to receive registration information including at least a name, a telephone number, and insurance subscription information from the call service performer terminal, and perform call service performer registration. The server may further include an insurance server for providing detailed information on the insurance subscription information of the call service performer.

According to the present invention, a call service attendant (caller) searches for a call service performer adjacent to his or her current location and selects a call service attendant who can provide an optimal call service. It can minimize the time and cost of moving, and can provide a quick call service.

In addition, according to the present invention, the position and registration information of the retrieved call service performer superimposed on the live-action image taken by the camera mounted on the wireless accessible terminal (smartphone, wireless notebook) possessed by the call service applicant superimposed augmented reality By providing it, the calling service applicant can extract and view the augmented reality data directly, thereby enabling the calling service applicant to immediately check and select the necessary information (insurance and personal information of the calling service performer).

1 is a schematic diagram schematically showing the overall configuration of a call service providing system according to an embodiment of the present invention.
FIG. 2 is a block diagram showing a detailed configuration of a call service providing server in the call service providing system shown in FIG. 1.
3 is a block diagram showing a detailed configuration of a call service applicant terminal (customer terminal) in the call service providing system shown in FIG.
4 is a block diagram illustrating a detailed configuration of a call service performer terminal in the call service providing system shown in FIG. 1.
5 is a flowchart illustrating a call service providing method according to an embodiment of the present invention.
6 is an exemplary view illustrating an operation screen for generating call service request information in a call service applicant terminal.
7 is an exemplary diagram illustrating a call service performer list in a call service applicant terminal.
8 is an exemplary view showing search result data for a call service performer in a call service applicant terminal.
9 is an exemplary diagram illustrating a detailed screen provided when a specific call service performer is selected from the search result data of FIG. 8.
10 is an exemplary diagram illustrating selection information delivered from a call service providing server in a call service performer terminal.
11 is an exemplary diagram illustrating a processing result screen and a message for a call service request provided from a call service providing server to a call service applicant terminal.
12 is a data flowchart for explaining an operation method of a surrogate operation service providing system according to an embodiment of the present invention.
FIG. 13 is an exemplary view of augmented reality of search result data provided to a customer terminal in the surrogate operation service providing system illustrated in FIG. 12.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art may easily implement the present invention. The present invention may, however, be embodied in many different forms and should not be construed as limited to the embodiments set forth herein. Further, in order to clearly illustrate the present invention in the drawings, portions not related to the description are omitted. In addition, the same code | symbol is attached | subjected about the similar part throughout the specification. In the following description, well-known functions or constructions are not described in detail since they would obscure the invention in unnecessary detail.

In the method and system for providing a call service according to the present invention, even if the call service applicant does not know the current position by obtaining the position information by using the position information acquiring means (for example, a GPS receiver) provided in the terminal. Accurately identify the location of the calling service applicant.

In addition, the present invention searches the call service performer located adjacent to the center of the acquired call service applicant, the location of the retrieved call service performer and the registration information of the call service performer (for example, insurance and personal information, etc.) ) By providing augmented reality to the call service applicant can provide a more convenient call service.

Such a call service providing method and system according to the present invention will be described in detail with reference to the accompanying drawings.

In the following description, well-known functions or constructions are not described in detail since they would obscure the invention in unnecessary detail.

In the present invention, the call service applicant and the customer are used interchangeably, but are used in the same sense.

1 is a schematic diagram showing the overall concept of a call service providing system according to an embodiment of the present invention.

As shown in FIG. 1, the system includes at least one call service applicant terminal 100, a call service providing server 200, and at least one call service performer terminal 300.

Here, the call service applicant terminal 100 and the call service performer terminal 300 is provided with a call service providing application program (hereinafter referred to as an application) for providing a call service, a mobile communication network or a wireless communication network (WiFi / WLAN). It is connected to the call service providing server 200 by connecting to the Internet through a) and has an interface capable of transmitting a predetermined data.

Each of the terminals 100 and 300 may include a mobile phone, a personal digital assistant (PDA), a Wibro phone, a smart phone, and the like.

In addition, the call service providing application program is divided into an applicant (customer) and a performer, and is configured to be supported according to a unique platform of each terminal, and is a location search application that finds an appropriate call service performer for the requesting requesting service. .

In addition, each terminal (100, 300) may be provided with a location information acquisition means such as a GPS receiver for providing the location information according to the movement to the communication satellite, the mobile communication network or wireless communication network is located from each terminal (100, 300) The GPS signal containing the information is received and provided to the call service providing server 200.

In addition, each terminal (100, 300) may be provided with a sensing means such as photographing means and geomagnetic sensor and gyro sensor to provide the location of the call service performer, augmented reality, for the image taken using the sensor Detects posture and direction, and provides posture and direction information to the call service providing server 200 together with the location information.

In addition, the call service applicant terminal 100 sets a search condition such as a certain range of distance and insurance information reliability based on its current location information, and calls the call service for receiving a call service performer according thereto. 200 may be requested.

In addition, the call service performer terminal 300 provides its current location information to the call service providing server 200 in real time. As a result, the call service providing server 200 may search for a performer who may provide an appropriate call service for the call service request of the customer.

In other words, the call service providing server 200 receives and stores the location information of the call service performer terminal 300 registered in advance in order to provide the requested call service from the call service applicant terminal 100, The terminal 300 matching the search condition is searched using the location information, and the location information of the searched terminal 300 and the registration information (for example, insurance subscription and personal information) of the performer are called. To send).

In this case, the call service providing server 200 captures location information on the corresponding terminal and registration information (for example, insurance and personal information) of the performer from the camera provided in the call service applicant terminal 100 as search result data. The mapping information is provided to be superimposed on the actual photo image, or provided as a 2D or 3D map service.

That is, the calling service applicant terminal 100 receives the search result data (location and registration information of the calling service performing terminal (for example, insurance and personal information)) received from the calling service providing server 200 by executing the application. It is displayed as augmented reality superimposed on the live-action image.

Specifically, it is assumed that the call service applicant is subscribed or registered to the call service providing server 200 through membership registration, and the call service performer is registered through the service performer.

The call service applicant (customer) terminal 100 is connected to the call service providing server 200 through execution of a customer application provided in its terminal 100.

Then, the calling service applicant terminal 100 may obtain its current location through the selection of the service menu provided by the execution of the customer application.

For example, the call service applicant terminal 100 may obtain current location information through a GPS receiver which is a location information acquisition means. However, the present invention is not limited thereto, and location information may be obtained from at least one of the base stations of the region where the terminal is located.

Then, the call service applicant terminal 100 drives the camera to take a picture of the surroundings, and measure the posture (direction) of the photographed live-action image.

Then, the calling service applicant terminal 100 obtains the current location information obtained, posture (direction) information of the photographed live-action image, search conditions (a certain distance range based on its current location, reliability of insurance information, etc.), And after generating call service request information including service request contents (origin, destination, service request time, etc.), and transmitting them to the call service providing server 200 to request the call service.

In this case, the calling service applicant terminal 100 may additionally transmit customer information (customer name, telephone number, vehicle information, address, etc.) when the member is not registered.

Here, the present invention will be described assuming that the call service applicant is a member. Therefore, the call service providing server 200 may extract customer information necessary for the call service from the database by using the phone number of the customer.

In addition, the calling service applicant may input a departure point separately when the departure point does not match the current location information, but the present invention will be described only in the case where the current location information and the departure point match.

In addition, the call service applicant may request a reservation of the call service by setting a service request time.

On the other hand, the call service providing server 200 analyzes the call service request information received from the customer terminal 100, the current location information of the customer, posture (direction) information of the photographed live image, search conditions, customer information and service request Extract the contents.

Then, the call service providing server 200 searches for a call service performer terminal meeting the search condition based on the current location information of the customer.

For example, the call service providing server 200 searches only the call service performer terminals adjacent to each other within a certain distance range based on the current position of the customer terminal if the search condition is a certain distance range based on the current position of the customer terminal. do.

In this case, the call service providing server 200 collects the location information of the call service performer terminal through a mobile communication network or a wireless communication network, and uses the collected call service performer terminal position information to correspond to a search condition of a customer. Search for.

In addition, the call service providing server 200 first searches for a call service performer having a high level by querying a pre-stored class of insurance coverage when the search condition is reliability of the insurance information of the call service performer. To this end, the call service providing server 200 assigns a grade of insurance through the insurance type, insurance contents, insurance company, compensation amount, insurance period, etc. to the insurance subscription information provided when the caller subscribes to the call service, and the database thereof. Store in

Then, the call service providing server 200 extracts the registration information of the corresponding call service performer of the retrieved call service performer terminals from the database and generates search result data including the extracted registration information along with the location information of the performer terminal. Then, it is transmitted to the customer terminal 100.

In this case, the search result data includes mapping information for mapping the specific location of the photographed live image, the location of the retrieved call service performer terminal, and the registration information of the call service performer.

Then, when the call service providing server 200 receives the selection information on the call service performer from the customer terminal 100, the current call location information, customer information (customer name, phone number, vehicle information) to the selected call service performer terminal , Call address, etc.) and service request information (origin, destination, service request time, etc.).

Then, the call service performer displays the call service reception information on the display unit of the terminal, checks the location information of the customer through the displayed call service reception information, moves to the corresponding location, and calls the call service applicant's call service (for example, driving a vehicle). Will be performed.

At this time, the call service providing server 200 may perform a navigation function of providing the arrival route to the call service applicant terminal by updating the location information of the call service performer terminal selected by the customer in real time.

FIG. 2 is a block diagram showing an overall configuration of a call service providing server in a call service providing system according to an exemplary embodiment of the present invention shown in FIG. 1.

As shown in FIG. 2, the call service providing server 200 according to the present invention includes a member registration / management unit 210, a call service performer registration unit 220, a call service reception unit 230, and a call service performer search unit 240. , The call service performer information providing unit 250 and the call service request notification unit 260 are included.

First, the member registration / management unit 210 receives customer information including at least a name, a phone number, a vehicle number, an address, etc. from a call service applicant and proceeds with membership. At this time, the input customer information is stored in the member information database 211.

In addition, when the member registration / management unit 210 receives a call service request from the customer terminal 100, the member registration / management unit 210 performs a member authentication of the customer who requested the call service.

In this case, the member authentication may be performed by checking whether the ID and password inputted at the time of login according to the connection of the calling service applicant terminal or by checking whether the member's name and phone number match. .

In addition, the member registration / management unit 210 manages the change of member information, call service request details of the member.

The call service performer registration unit 220 is responsible for the registration of the call service performer, receives the necessary registration information from the call service performer, performs the service performer registration, and stores the input registration information in the service performer information database 221.

Here, the registration information includes at least the name of the attendant, social security number, telephone number and insurance subscription information.

At this time, the call service performer registration unit 220 may receive the insurance subscription information subscribed from the call service performer, and request a confirmation from the insurance server (not shown).

Then, when the insurance service provider confirms the insurance subscription information of the calling service operator from the insurance server, the registration of the calling service operator is completed.

Then, the call service providing server 200 analyzes the insurance subscription information provided when the caller subscribes to the caller, checks the type of insurance, the contents of the insurance, the insurance company, the amount of compensation, the insurance period, and the like. And store it in the service executor information database 221.

On the other hand, the call service performer registration unit 220 may deliver the personal information of the call service performer to the insurance server (not shown), and may perform insurance subscription with the consent of the call service performer. This may complete registration of the service provider.

The call service reception unit 230 receives a request for a call service when the member authentication of the call service applicant (customer) succeeds. Upon receipt of the call service request, call service request information is received from the customer terminal 100.

The call service receiving unit 230 analyzes the received call service request information and extracts current location information of the customer terminal 100. The call service request information may further include search conditions and service request contents as well as current location information of the customer terminal 100, and the call service reception unit 230 extracts the received call service request information from the received call service request information. The search condition may include a certain range of distances, a reliability level of insurance information, etc. based on the current location of the customer terminal, and the content of the service request may include a departure point, an arrival point, and a service request time.

At this time, the call service receiving unit 230 stores the extracted information for each customer in the service history database 270.

Then, the call service receiving unit 230 extracts the corresponding customer information from the database 211 using the telephone number of the customer terminal, using the current location information of the customer terminal 100 as a starting point, and the address of the customer information as a destination. After generating the route data, the customer terminal 100 may request confirmation of the route data.

In this case, when the extracted customer information is different from the actual customer information, the call service reception unit 230 may store the changed information in the database 221 and at this time, request the confirmation of the changed customer information to the customer terminal 100. Can be.

Then, the call service receiving unit 230 stores the extracted service request contents for each customer in the service history database 270.

The call service performer search unit 240 searches for the call service performer terminal 300 by using the current location information and the search condition of the customer terminal transmitted from the call service reception unit 230. Here, the search condition includes at least the distance range, the reliability level of the insurance information, and the like.

That is, the call service performer search unit 240 searches the terminal 300 of the call service performer located within a predetermined distance range according to a search condition around the current position of the customer terminal.

In this case, the call service performer search unit 240 may grasp the location information of the call service performer terminal in real time by using a GPS (Global Positioning System) equipment or by generating a periodic short message service. The call service performer terminal 300 corresponding to the condition is searched.

In addition, the call service performer search unit 240 searches the performer corresponding to the reliability level requested by the customer by inquiring the grade of the pre-stored insurance subscription information from the service performer information database 221.

Accordingly, the call service performer search unit 240 finally searches for a call service performer terminal that meets the search condition by using the position information of the search service performer terminal and the insurance insurance information level, and retrieves the search result from the call service performer information system. Deliver to study 250.

The call service performer information provider 250 extracts registration information of the call service performer for the retrieved call service performer terminal from the service performer information database 221.

Then, the call service performer information providing unit 250 generates the search result data including the location information of the call service performer terminal delivered from the call service performer search unit 240 and the registration information of the extracted call service performer, The generated search result data is transmitted to the customer terminal 100.

In this case, the registration information of the call service performer includes basic personal information (name, phone number, attendant's career, gender, etc.) and insurance registration information, and the search result data includes a specific location of the photographed live-action image and the retrieved call service performer. It includes mapping information that maps the location of the terminal and the registration information of the call service performer.

That is, when the call service performer information providing unit 250 provides the search result data for the call service performer to the customer terminal 100, the call service performer on a two-dimensional or three-dimensional map or a live image captured by a camera In order to display the location information and registration information of, the mapping information corresponding to each location on the map is generated and delivered together.

As a result, the customer terminal 100 may output the search result data for the call service performer transferred from the server 200 as augmented reality.

Then, when the call service performer information providing unit 250 requests the detailed information on the insurance subscription information of the specific call service performer from the customer terminal 100, the insurance server (not shown) detailed information on the insurance subscription details. When requested from the store in the database, it can be provided to the customer terminal (100).

Or although not shown in the present system, the insurance server (not shown) further comprises, the insurance server and the customer terminal 100 is directly connected through the Internet can be inquired in detail insurance coverage for a particular call service performer terminal It may be implemented to.

When the call service request notification unit 260 receives selection information on the call service performer terminal retrieved from the customer terminal 100, the call service request notification unit 260 receives the call service performer terminal 300 together with the selection information from the customer terminal 100. The received paging service reception information.

Here, the call service reception information includes at least current location information, customer information, service request contents, etc. of the customer terminal.

Then, the call service request notification unit 260 receives a response to the call service acceptance from the call service performer terminal 300, and transfers it to the customer terminal 100.

For example, when the call service request response unit 260 receives the call service rejection response from the call service performer terminal 300, the call service request notifying unit 260 notifies the call service request is rejected. Then, the call service performer information providing unit 260 retransmits the search result data except for the call service performer terminal to the customer terminal.

On the other hand, when the call service request notification unit 260 receives the call service acceptance response from the call service performer terminal 300, it notifies the customer terminal 100 that the call service request has been received. Then, the call service is performed by attempting a call connection from the call service performer terminal 100 to the customer terminal 100.

On the other hand, the call service providing server 200 may further include a database (211, 221, 270), the member information database 211 is stored the member registration information of the customer, the service performer information database 221 is called Insurance registration information is stored along with the registration information for the service provider. The service history database 270 stores a call service usage history of the customer.

3 is a block diagram showing the overall configuration of a customer terminal in the call service providing system according to an embodiment of the present invention shown in FIG.

As shown in FIG. 3, the customer terminal 100 includes a control unit 110, an application execution unit 120, a photographing unit 130, a wireless communication unit 140, a display unit 150, and a customer information database 160. It is made, including.

The controller 110 is in charge of overall control of the terminal and controls each component to operate according to the operation of the application execution unit 120. Therefore, in the following description, the description of the processing and control of the control unit for ordinary telephone call, data communication, and wireless Internet connection is omitted.

The application execution unit 120 includes a call service providing application program (hereinafter, referred to as an application) for a customer for providing a call service, and the application is started by the call service applicant (customer).

That is, the application execution unit 120 is automatically connected to the call service providing server 200 by the start of the application according to the operation of the customer, and provides the location information of the call service performer terminal requested by the customer from the server 200. Receive.

Then, the application execution unit 120 implements and displays as augmented reality by using the location information of the call service performer terminal provided from the server 200 and mapping information corresponding to a specific location of the live image included in the location information. do.

The application execution unit 120 includes a location information acquisition unit 121, a call service request unit 122, and a graphic processing unit 123. Although not shown, a sensor may be provided such as a geomagnetic sensor and a gyro sensor, and the posture (direction) of the real image captured by the sensor is measured.

In detail, the location information acquisition unit 121 of the application execution unit 120 obtains its current location information. To this end, the location information acquisition unit 121 may be configured as a GPS receiver, and the GPS receiver receives a GPS signal containing information measured by specific coordinates on latitude and longitude by a communication satellite.

In addition, the call service request unit 122 may acquire the current location information of the terminal, posture (direction) information on the live-action image, customer information (name, phone number, vehicle information, etc.) previously stored in the customer information database 170, Generates call service request information including search conditions and service request contents.

The service request contents include a departure point, a destination, and a call service request time, and the call service request time may be an immediate request or an arbitrary reservation time.

Then, the call service request unit 122 transmits the generated call service request information to the wireless communication unit 140 for transmission to the call service providing server 200.

In addition, the graphic processor 123 receives the search result data (including the location information of the call service performer terminal and the insurance subscription information) transmitted from the call service providing server 200 through the wireless communication unit 140, and the search result. The data is converted into augmented reality data in a format that can be superimposed on the live image captured by the photographing means 130.

That is, the graphic processing unit 123 uses the location information of the call service performer terminal extracted from the search result data and the mapping information included in the location information to display the location of the call service performer terminal on the 2D or 3D map or the photographing means. The augmented reality data is converted into augmented reality data so as to be superimposed on the real image photographed at 130, and the converted augmented reality data is transmitted to the display unit 150.

Then, the wireless communication unit 140 transmits the call service request information to the call service providing server 200, and then receives the search result data of the corresponding call service performer terminal provided from the call service providing server 200.

In addition, the photographing means 130 photographs a surrounding area with a camera provided in the terminal, and the display unit 150 receives augmented reality data generated by the graphic processor 123 and displays it on the operation screen. That is, the displayed screen is displayed by augmented reality data is superimposed on the live-action image photographing the surrounding environment using the photographing means 130 provided in the terminal. At this time, the display unit 150 displays only the call service performer terminal located according to the direction in which the camera is photographed.

In this way, if a corresponding call service performer is selected from among call service performers displayed on the operation screen displayed through the display unit 150, detailed information on the call service performer is provided.

The detailed information includes insurance information, basic personal information, contact information, etc. of the calling service performer, and the detail information screen includes service items such as a service request or a telephone request. Can be.

In addition, the customer information database 160 stores basic personal information of the customer collected and managed by the application execution unit 120, service usage history, and the like.

4 is a block diagram showing the overall configuration of a call service performer terminal in a call service providing system according to an embodiment of the present invention.

As shown in FIG. 4, the call service performer terminal 300 includes a control unit 310, an application execution unit 320, a wireless communication unit 330, a display unit 340, and a database 350.

The controller 310 is responsible for overall control of the terminal, and controls each component to operate according to the operation of the application execution unit 320.

The application execution unit 320 includes a call service providing application program (hereinafter, referred to as an application) for an performer for providing a call service, and the application is activated by the call service performer.

That is, the application execution unit 320 operates the standby mode in which the application is started by the call service performer and automatically connected to the call service control server 200 and waits for the reception of the call service request in real time while maintaining the connection. To control.

In this case, the application execution unit 320 may have an alarm function that informs the user using an avatar such as a sound / vibration or a character when a call service request is received from the call service control server 200 in the standby mode.

When the call service request is received from the call service control server 200 in the standby mode, the application execution unit 320 transmits a response to whether the call service request is accepted to the call service providing server 200, If the service request is accepted, a call connection is performed by attempting a telephone connection to the customer terminal 100.

The application execution unit 320 includes a location information acquisition unit 321 and a service request receiving unit 322.

Specifically, the location information acquisition unit 321 may be configured as a GPS receiver, and the GPS receiver receives a GPS signal containing information measured by specific coordinates on latitude and longitude by a communication satellite.

Then, the location information acquisition unit 321 transmits the received GPS signal to the call service providing server 200 through the wireless communication unit 330 in real time.

The service request receiver 322 receives the call service reception information together with the selection information from the call service control server 200, analyzes the call service reception information, and provides location information, customer information, and service request contents for the customer who requested the call service. Extract

In addition, the service request receiver 322 transmits the extracted location information, customer information, and service request content of the customer to the display unit 340.

Here, the customer information may include a name, a telephone number, an address and a vehicle number, and the service request contents may include a departure point, a destination, a service request time, and the like.

In addition, the service request receiving unit 322 may execute a navigation function for guiding a route using current location information of the customer included in the call service reception information.

The wireless communication unit 330 receives the selection information and the call service request information transmitted from the call service providing server 200, and also transmits an acceptance or not response to the transferred selection information to the call service providing server 200.

In this case, when the response of the call service performer terminal is the acceptance of the selection information, the call service providing server 200 may reflect the result in the call service use history of the customer and the call history of the call service performer and use it for payment.

The display unit 340 displays the location information, the customer information, and the service request information of the customer transferred from the service request receiving unit 322.

In this case, the displayed screen may be an operation screen formed by adding a map service and a traffic service in which a customer's location is mapped on a map.

These operation screens include service items for accepting and rejecting a call service request, and the screens provided upon acceptance include service items such as a telephone connection with a customer. Subsequently, the call service performer terminal 300 attempts to connect with the customer to complete the call service reception, and moves to the current location of the customer to perform the call service.

The call service performer database 350 stores a service performance history of the call service performer and stores the received call service request information.

Hereinafter, an operation process of a call service providing system according to an exemplary embodiment of the present invention will be described in detail with reference to FIG. 5.

5 is a flowchart illustrating a process of operating the system shown in FIG.

As shown in FIG. 5, in the call service providing system according to the present invention, registration of a call service performer and registration of a call service applicant is performed before performing a call service (S510).

First, the call service performer starts an application provided in his terminal so that the call service performer terminal is automatically connected to the call service providing server.

Then, when the call service performer terminal and the call service providing server are connected, the call service performer sends registration information necessary for the service performer registration such as his basic personal information (name, social security number, phone number) and insurance subscription information to the call service providing server. Perform transfer of call service attendant by transferring.

Then, the call service providing server stores the registration information transmitted from the call service performer terminal in a database, and requests an insurance server (not shown) to confirm the insurance subscription information, thereby obtaining a grade of the insurance service information of the call service performer. And store it in the database. This completes the service performer registration.

On the other hand, the call service providing server may further proceed with the insurance after obtaining the call service operator's consent through interworking with the insurance server (not shown), through which the service operator registration is completed.

At this time, although not shown, the call service providing server is connected to an insurance server (not shown) that handles insurance work through the Internet, and provides service performer information to the insurance server, through which the insurance server provides insurance of the call service performer. Process the subscription.

However, the present invention is not limited thereto, and the call service providing server may be provided with insurance information by the call service performer from the insurance server.

As such, the call service performer waits for the reception of the call service request after completing the service performer registration.

On the other hand, the call service applicant (customer) is to start the customer application provided in his terminal to automatically connect to the call service providing server.

Then, when the customer terminal and the call service providing server are automatically connected, the customer requests subscriber registration by sending subscriber information including basic personal information such as ID, password, name, and phone number to the call service providing server.

Then, the call service providing server proceeds to register the customer using the received subscriber information, and stores the subscriber information in the database.

Then, the calling service applicant starts the customer application provided in the terminal and is connected to the calling service providing server to request a calling service (S511).

At this time, according to the activation of the application provided in the customer terminal, the customer terminal acquires its current location information, and transmits the call service request information including the obtained current location information to the call service providing server.

Here, the call service request information includes at least the current location information of the customer, and may further include posture (direction) information of the photographed live-action image, a search condition of the call service performer, and customer information.

The search condition of the call service performer is information for searching the call service performer, which may be a range of distance from which the call service performer is located from the point of origin (the location of the customer terminal), the reliability level of the insurance information, and the like. It may be information required for login, such as an ID and password.

Then, the call service providing server receives the call service request information from the customer terminal, and analyzes the call service request information to extract the current location information, the search condition, and the service request content of the customer (S512).

Then, the call service providing server performs member authentication through the customer information and allows login if the member authentication succeeds, and re-requests the customer information if the member authentication fails.

Subsequently, upon completion of the login of the customer, the call service providing server retrieves the location information from the call service performer terminal to search for the call service performer that satisfies the search condition (including at least the distance range and the reliability level of the insurance information). Collect (S513).

Then, the call service providing server extracts the call service performer terminal whose positional information of the collected call service performer terminal satisfies a predetermined distance range from the position of the customer terminal, and the call service providing server queries the grade of the insurance subscription information. Then, the call service performer terminal that satisfies the grade requested by the customer is extracted from the database (S514).

Then, the call service providing server searches for an optimal call service performer terminal that satisfies the search condition requested by the customer based on the collected position information of the call service performer terminal and the insurance subscription information (S515).

Then, the call service providing server searches the search result data including location information and performer registration information (particularly, insurance information) of the optimal call service performer terminal that satisfies the search condition among the registered call service performer terminals. After generating (S516), the generated search result data is transmitted to the customer terminal (S517).

In this case, the search result data transmitted to the customer terminal may include mapping information for mapping the location information of the call service performer terminal to correspond to a 2D or 3D map or to correspond to a specific location of the photographed live image. Through this, the search result data may be superimposed on the live image captured by the camera provided in the customer terminal and displayed as augmented reality.

Then, the customer terminal receives the search result data for the call service performer from the call service providing server, and analyzes the received search result data.

Then, the customer terminal implements and displays the location of the analyzed call service performer terminal as augmented reality on a screen provided in his terminal using mapping information (S518).

And, when the customer selects the call service performer terminal, the customer terminal similarly provides registration information of the call service performer (especially, information on insurance subscription information) by superimposing the live-action video or by implementing a separate screen. To the screen.

Then, when the customer checks the registration information of the call service performer provided and selects a specific call service performer, the customer terminal transmits selection information about the selected call service performer to the call service providing server (S519).

Subsequently, the call service providing server receives selection information of the call service performer from the customer terminal, generates call service reception information for the call service request of the customer, and transmits the call service performer terminal to the call service performer terminal (S520).

Here, the call service reception information includes location information, customer information (name, contact information, etc.), service request contents (origin, destination, service request time, etc.) for a customer who is a call service applicant.

Then, the call service performer terminal receives the call service reception information of the customer from the call service providing server, and displays the received call service reception information on the display unit as an operation screen (S521).

The operation screen includes a selection item for accepting and rejecting a call service request and a detail screen. When the call service operator accepts a call service request of a customer, a selection item for providing a call connection to a customer is provided.

That is, when the call service performer selects the call connection item after receiving the call service request, the call is connected by a voice call attempt between the call service performer terminal and the customer terminal (S522).

In this way, the call service performer receives the call service request from the customer and performs the call service.

On the other hand, when the call service performer selects the call service request rejection item, the call service request rejection information is transmitted to the call service providing server, and the call service providing server transmits it to the customer terminal. And wait for a response from the customer terminal.

Then, the customer terminal may check the received call service request rejection information, select another call service performer or terminate the application.

On the other hand, the call service providing server generates a search failure message when the search of the call service performer corresponding to the search condition fails (S523).

The call service providing server transmits the generated search failure message to the customer terminal (S524).

Then, the customer terminal receives the search failure message from the call service providing server to display on the screen, the customer confirms this (S525).

The customer may then re-request the calling service or terminate the calling service providing application.

6 is an exemplary view illustrating an operation screen for generating call service request information in a call service applicant terminal.

That is, in the service menu provided through the execution of the customer call service providing application provided in the customer terminal, it is an example of a screen provided when the service menu related to the call service request is selected.

As shown in FIG. 6, for example, the call service applicant terminal may acquire its current location information through a 'find' service item and select a detailed location through the 'select' service item.

In addition, the search condition, the customer information, and the service request may be directly input through the 'input', 'edit', and 'confirmation' service items.

7 is an exemplary diagram illustrating a call service performer list provided through a screen provided in a call service applicant terminal.

As shown in FIG. 7, the call service applicant terminal may specify and list the call service performers mainly used.

The call service performer list may include the name of the performer, insurance details, the grade of the performer, the recent use date, and the number of use, but are not limited thereto and may be implemented in various forms as necessary when designing.

The call service performer list may be stored in a database provided in the terminal or stored in a database provided in the call service providing server.

Accordingly, the call service applicant terminal may call the call service performer list by calling a pre-stored call service performer list and directly select the call service performer from the displayed call service performer list.

8 and 9 illustrate exemplary search result data for a call service performer in a call service applicant terminal. FIG. 8 is an example of implementing the search result data in augmented reality, and FIG. 9 is an example of implementing the search result data in a two-dimensional map service.

As shown in FIG. 8, the position of the call service performer terminal (A performer, B performer) searched in the direction of photographing by driving the camera at the current position of the call service applicant terminal is displayed on the screen.

In this case, when a specific call service performer terminal is selected among the retrieved call service performer terminals (A performer and B performer), detailed information about the call service performer may be displayed.

For example, as shown in FIG. 9 (a), the location of the call service performer may be mapped on a two-dimensional map and displayed on the screen. As shown in FIG. 9 (b), the specific call service performer If selected, detailed information about it may be provided.

That is, the call service applicant terminal may select the call service performer by checking the detailed information of the selected call service performer and clicking the selection item.

10 is an exemplary view showing call service reception information transmitted from a call service providing server in a call service performer terminal.

As shown in FIG. 10, the call service performer terminal may provide call service reception information delivered from the call service providing server as a list.

That is, the call service performer terminal may be provided by dividing the call service request received and the call service received completion, and selecting the corresponding item from the reception list provides an operation screen in which the call service reception information is provided.

The operation screen may include service items related to acceptance, rejection and detailed information of a call service request.

11 is an exemplary diagram illustrating a processing result screen and a message for a call service request provided from a call service providing server to a call service applicant terminal.

As shown in FIG. 11, when the call service providing server receives the acceptance information on the call service request of the customer from the call service performer terminal, the call service providing server provides an operation screen for informing that the call service request of the customer has been successfully received. . The announcement may be provided to the customer terminal in the form of a message.

Example 1: Surrogate operation service providing system

Hereinafter, in the call service providing system according to the present invention, a case in which the type of the call service is a surrogate operation service will be described with reference to FIG. 12. Here, the system further includes an insurance server.

12 is a data flowchart for explaining an operation method of a surrogate operation service providing system according to an exemplary embodiment.

Referring to FIG. 12, the customer is connected to the service providing server 201 through execution of a surrogate operation service providing application for the customer terminal 101, and transmits his current location information to the service providing server 201. By requesting a surrogate operation service by transmitting (S1201).

At this time, the service providing server 201 collects and updates the location information of the registered agency article terminal in real time and stores it (S1202).

When the service providing server 201 receives a call service request from the customer terminal 101, the member service is performed using the telephone number of the customer terminal 101, and if the member authentication is successful, the customer among the registered agent articles is registered. A proxy article matching the requested search condition is searched (S1203).

On the other hand, the service providing server 201, if the member authentication fails, after requesting the customer's membership registration or request customer information (name, contact, address, etc.), may perform a search for the agent.

Then, the service providing server 201 transfers the search result data including the location information of the searched proxy article terminal and the registered information of the proxy article to the customer terminal 101 (S1204).

Here, the surrogate article search result data is converted into augmented reality data so as to be superimposed on the live-action image taken by the camera provided in the customer terminal 101, the surrogate article terminal which is located in accordance with the direction in which the camera is photographed superimposed on the live image Is displayed.

Subsequently, when a specific agent article terminal is selected on the screen output to the display unit of the customer terminal 101, the registered information about the agent article, in particular, the insurance subscription information, is checked (S1205).

Then, the service providing server 201 requests the detailed information of the insurance subscription information of the agent to the insurance server (401) (S1206), and receives the insurance subscription information of the agent from the insurance server (401) (S1207) Transfer to the terminal 101 (S1208).

Therefore, the customer may check the insurance subscription information of the agent delivered through the display unit of the customer terminal 101, and then select the agent or request registration information (insurance subscription information) of another agent.

Subsequently, when the customer checks the insurance subscription information of the agent and selects a satisfactory agent, the customer terminal 101 transmits the agent article selection information to the service providing server 201 (S1209).

Then, the service providing server 201 transmits the surrogate operation reception information to the driver terminal 301 together with the agent article selection information transmitted from the customer terminal 101 (S1210).

In this case, the service providing server 201 provides the current location information and the customer information of the customer terminal 101 to the article terminal 301.

Subsequently, the article terminal 301 outputs the transferred proxy operation reception information to the display unit and transmits a response to the acceptance or rejection of the proxy operation service request to the service providing server 201 (S1211).

Then, the service providing server 201 transmits a response to the received service acceptance or rejection to the customer terminal 101 (S1212).

Subsequently, when the driver terminal 301 accepts the proxy driving service request, current location information, customer information (customer name, telephone number, etc.) and service request contents (origin, destination, service request time, etc.) of the customer terminal 101 are received. ), And attempts a voice call to the customer terminal 101 (S1214).

When the voice call between the customer terminal 101 and the article terminal 301 is connected, the agent article confirms the contents of the proxy operation service reception, and completes the service reception (S1215).

Then, the deputy engineer moves to the customer's current location (origin) in accordance with the service request time and performs the surrogate operation service.

FIG. 13 is an exemplary view of augmented reality of search result data provided to a customer terminal in the surrogate operation service providing system illustrated in FIG. 12.

Referring to FIG. 13, (a) is an operation screen provided when a proxy surrogate operation service providing application provided to a customer terminal by a customer is a screen for setting a customer location and a search condition.

As shown in (a), the customer can obtain location information ('Bangi-dong, Songpa-gu, Seoul') through the current location search, and set a distance range (within 1.0 km) for searching for a surrogate article.

(b) is an operation screen that provides a search result according to the setting of (a), and the representative articles within a radius of 1.0 km from the current location of the customer are displayed in the direction of the screen according to the direction in which the user is holding the terminal. It can be seen that the agent is located at 746m in the direction of holding the terminal.

As a result of the search, 18 surrogate articles were searched and all surrogate articles within a radius of 1.0 km from the current location may be displayed as dots, such as a circular radar emoticon in the upper right corner.

(c) is an operation screen that provides a detailed location on the map for the search result of (b). If 'map' is selected in the upper right corner, the location on the map for the representative of Hong Gil-dong can be confirmed.

(d) is an operation screen providing the search results of (b) as a list, and when selecting 'list' in the upper right corner, the list of all searched representative articles can be checked.

(e) is an operation screen provided to select a surrogate article from the list of (d) to request a surrogate operation service, and is provided when the right arrow on the list is selected, and the surrogate article registration information (personal information) and insurance information And a service item for a service request.

In addition, the surrogate operation service providing system according to the above-described embodiment may further include a function that the surrogate article requested for the surrogate operation service can register the destination of the customer in the service providing server 201 as its own location. .

Specifically, the proxy driver registers the surrogate operation service request information received by the service providing server 201 through the driver terminal 301, for example, the origin and destination of the customer, and after the expected time required for the surrogate operation service. You can set your location as the destination.

Then, the service providing server 201 may include the agent as a search target for the proxy driving service request received near the destination.

On the other hand, in the call service providing system according to the present invention, the call service may be a quick service, a call taxi service, a cargo delivery service, a delivery service, a helper service, etc., as well as the above-described surrogate operation service.

So far I looked at the center of the preferred embodiment for the present invention. It will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the spirit and scope of the invention as defined by the appended claims. Therefore, the disclosed embodiments are to be regarded in an illustrative rather than a restrictive sense, and all differences within the equivalent scope should be construed as being included in the present invention.

In addition, the apparatus and method according to the present invention can be embodied as computer readable codes on a computer readable recording medium. A computer-readable recording medium includes all kinds of recording apparatuses in which data that can be read by a computer system is stored. Examples of the recording medium include a ROM, a RAM, a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, and the like, and a carrier wave (for example, transmission via the Internet). The computer readable recording medium can also be distributed over network coupled computer systems so that the computer readable code is stored and executed in a distributed fashion.

100, 101. Calling service applicant (customer) terminal
200, 201. Call service server
300, 301. Call service performer (article) terminal
401. Insurance Server

Claims (19)

When call service request information is received from a call service applicant terminal, analyzing the call service request information to extract current location information of the call service applicant terminal;
Searching for a call service performer terminal located within a predetermined distance based on current location information of the call service applicant terminal;
Extracting insurance subscription information of a call service performer corresponding to the retrieved call service performer terminal from a database;
Step 4 of transmitting the search result data including mapping information in which the location of the call service performer terminal searched to correspond to a specific location of the photographed live-action image and insurance information of the call service performer is mapped to the call service applicant terminal; ; And
And when the selection information of the call service performer terminal is received from the call service applicant terminal, transmitting the selection information to a selected call service performer terminal.
The method of claim 1,
In step 4, the call service requester terminal analyzes the search result data to extract the mapping information, and displays the retrieved call service performer terminal according to the mapping information at a specific position of the photographed live image. Method of providing call service in server.
The method of claim 1,
Before the step 1, receiving registration information including at least a name, telephone number and insurance subscription information from the call service performer terminal and performing a call service performer registration; further comprising a call service in a server How to Provide.
The method of claim 1,
Before the step 1, receiving the customer information including at least a name, phone number, address and vehicle number from the call service applicant terminal to perform a member registration; providing a call service in a server, characterized in that it further comprises: Way.
The method of claim 1,
And before the step 2, collecting location information from the call service performer terminal in real time and storing the location information in a database.
The method of claim 5,
Location information of the call service applicant or the call service performer is obtained from at least one of the base station of the GPS-based or the local area.
The method of claim 1,
And providing a two-way voice call between the call service applicant terminal and the selected call service performer terminal.
The method of claim 1,
If a response to the call service request is received from the call service performer terminal receiving the selection information, step 7 of transmitting the response to the call service applicant terminal; further comprising a call service providing method in the server .
The method of claim 1,
In the step 1, when a request for a call service performer list stored in advance by the call service applicant is received from the call service applicant terminal, extracting the call service performer list from a database and providing the call service applicant terminal to the call service applicant terminal; Method for providing a call service in the server, characterized in that it further comprises.
10. The method of claim 9,
In the step 2, collecting location information of call service performer terminals included in the call service performer list, and searching for a call service performer terminal located within a predetermined distance based on the current location information of the call service applicant terminal. Method of providing a call service in a server, characterized in that.
The method of claim 1,
If the analyzed call service request information includes a call service reservation time,
And in step 5, transmitting the call service reservation time together with the selection information to the selected call service performer terminal.
(1) obtaining its current location information;
(2) generating call service request information including the obtained current location information and transmitting the generated call service request information to the call service providing server to request a call service;
When the search result data for the call service performer terminal is received from the call service providing server, the search result data is analyzed and the location and insurance subscription information of the searched call service performer terminals are extracted. (3) displaying overlapping locations and insurance information of the performer terminals;
(4) selecting a desired call service performer terminal among the displayed call service performer terminals and transmitting the selection information to the call service providing server; And
And (5) receiving a response to the selection information from the call service providing server.
The method of claim 12,
Step (3) includes: requesting the call service providing server for detailed information on the insurance subscription information among the retrieved call service performer terminals; And
And receiving detailed information on the insurance subscription information from the call service providing server and displaying the insurance information on the screen.
The method of claim 12,
Before the step (1), requesting for membership by transmitting customer information including at least a name, telephone number, address, and vehicle number to the call service providing server; Method of providing paging service in.
The method of claim 12,
And the call service request information further includes a call service reservation time.
A call service reception unit configured to receive call service request information from a call service applicant terminal, and analyze current call service request information to extract current location information of the call service applicant terminal;
A call service performer search unit for searching a call service performer terminal located within a predetermined distance based on current location information of the call service applicant terminal;
A search result including mapping information in which a location of a call service performer terminal searched to correspond to a specific position of a live-action image photographed by a camera provided in the call service applicant terminal and insurance insurance information of the call service performer is mapped; A call service performer information providing unit generating data and transmitting the search result data to the call service applicant terminal; And
A call service request notification unit for receiving selection information on a call service performer terminal from the call service applicant terminal and transmitting the selection information to a corresponding call service performer terminal.
The method of claim 16,
Member registration / management unit that receives the customer information including at least a name, telephone number, address and vehicle number from the calling service applicant terminal and proceeds with membership registration, and performs member authentication when receiving the calling service request of the calling service applicant terminal. Call service providing server, characterized in that it further comprises.
The method of claim 16,
And a call service performer registration unit configured to receive registration information including at least a name, a phone number, and insurance subscription information from the call service performer terminal, and to perform call service performer registration.
The method of claim 16,
And an insurance server for providing detailed information on the insurance subscription information of the call service performer.

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