KR20100137157A - Business process management system and management method thereof - Google Patents

Abstract

PURPOSE: A business process management system and a management method are provided to transfer a task request signal and perform a response signal corresponding to the task request signal smoothly without installing a special application in a mobile communication terminal. CONSTITUTION: A storage unit(41) matches the classified task with the identification code corresponding to the task. The storage unit stores the matched information to DB. If the supervisor about the classified task is appointed, a text message writer(42) writes the option about the classified task and a callback selection signal in a text message. The text message writer inserts the identification code corresponding to the classified task to the call back select signal. A transmitter(43) transmits the text message to a mobile communication terminal of the designated supervisor.

Description

Business process management system and management method

The present invention relates to a business process management system and a management method thereof, and more particularly, to smoothly deliver a business request signal and a corresponding response signal without installing a separate application in a mobile communication terminal. The present invention relates to a business process management system and a management method thereof.

Recently, with the rapid development of information and communication technology, the spread of information and communication infrastructure such as the Internet has been expanded, and various methods using the same have emerged in the lives of ordinary people and the business of companies. By using the information and communication infrastructure such as the Internet, the services or work methods that were previously performed in the offline manner are rapidly becoming online. In addition, new services and methods of work using information and communication technologies will continue to be developed, and in the future, information technology (IT) -related technologies will become an essential means in modern life.

As these IT-related services increase, various methods are used to measure or monitor the services provided. Previously, the same method as the system management system was used, which mainly focused on monitoring system resources (CPU, memory, network, etc.). Therefore, there was a distance from application and service problems (function and performance problems) that real users of the application felt. Therefore, the need for application and service level monitoring solutions has emerged, and efforts are being made to switch to APM (Application Performance Management) systems and BPM (Business Process Management) systems.

Among them, the BPM system is also called a business process management system, and refers to a software system that can integrate existing computer systems with business processes while designing, executing, monitoring, and analyzing business processes in a specific organization.

The introduction of a business process management system can lead to various effects, such as shortening the processing time of each company, reducing the possibility of errors in the work, and improving the productivity of the work processing. to be.

In order to implement such a business process management system, processing of a workflow process is required. Here, the workflow process refers to the process of automated tasks performed by defined rules.

One of the processes of such a workflow process is that, by using a mobile communication terminal, which is the most common means of communication, a person in charge reports or requests a system administrator to process a task, a new request, etc. It is a business process process that delivers instructions.

In general, such a business process processing is performed by an application for managing a business process installed in a mobile communication terminal. When a person in charge of a task executes an application for managing a business process while moving, the corresponding application is displayed on the screen of the mobile communication terminal. Displays an input window for inputting the request contents of the task to be processed, and displays the work request contents input by the person in charge of the task in the upper system by interlocking the mobile communication terminal and the upper system.

At this time, if the administrator of the upper system inputs the work response contents such as approval or new instructions corresponding to the displayed work request contents, the input contents are displayed in association with the mobile communication terminal.

By the way, in the business process management system as described above, the application must be installed in the mobile communication terminal to work with the higher-level system. However, such an application usually requires a large amount of storage space, and also requires high performance of a mobile communication terminal to run the application. Therefore, it is expensive to construct an infrastructure of a business process management system. have.

In addition, when a person in charge of a task reports or requests a task to a higher level system for a designated task, the task manager must input an identification code for identifying the designated task. When responding, you must enter an identification code to identify the type of task each time.

By the way, the identification code for identifying the type of work in such a case is generally composed of a combination of numbers and letters, but the error occurs during input because it consists of a simple list of numbers and letters having no specific meaning. It is easy and there is a problem such that the work is not processed normally due to such an input error.

The present invention has been made to solve the above problems, a business process that can smoothly perform the transfer of the work request signal and the corresponding response signal transmission without installing a separate application in the mobile communication terminal It is an object to provide a management system and its management method.

In addition, in managing business processes, even if a person in charge of a job or a manager does not enter an identification code for the type of work, the user can accurately identify the corresponding job and perform subsequent processing. It is an object of the present invention to provide a business process management system and a method of managing the same, which can prevent a delay in processing a task.

Business process management system according to the present invention for achieving the above object, the storage unit for matching and storing the classified code and the corresponding identification code to the database; If a person in charge for the classified task is designated, a text message is prepared and the callback selection signal for the classified task is written and a text message for inserting the identification code corresponding to the classified task into the callback selection signal is created. part; And a transmission unit for transmitting the text message to the designated mobile communication terminal.

Preferably, the work process management system, the callback signal based on the callback selection signal received from the mobile communication terminal of the person in charge, further comprising an identification unit for identifying a corresponding task based on the inserted identification code; Can be.

The business process management system may further include a display unit which reads out the task identified by the identification unit and displays the message together with the message content received from the mobile communication terminal of the person in charge.

The business process management system may further include an input unit for receiving an instruction from an administrator in response to the message content received from the mobile communication terminal of the person in charge. In this case, it is preferable that the text message creating unit writes the instructions and the callback selection signal input through the input unit as a text message.

Here, the callback selection signal is composed of 20 digits, 6 digits of which are assigned to a callback number indicating a destination, and 7 digits to the identification code.

On the other hand, the business process management system, matching the classified tasks and the corresponding identification code corresponding to the step of storing in a database; Inserting the identification code corresponding to the task into a callback selection signal when a person assigned to the classified task is designated; And writing the information on the classified task and the callback selection signal as a text message and transmitting the same to a mobile communication terminal of the designated person in charge.

Preferably, the business process management method, the callback signal based on the callback selection signal received from the mobile communication terminal of the person in charge, further comprising the step of identifying a corresponding task based on the inserted identification code; Can be.

The business process management method may further include reading information on the work identified from the database; And displaying the read information on the task together with the contents of the message received from the mobile communication terminal of the person in charge.

The method may further include receiving instructions input by an administrator in response to message contents received from the mobile communication terminal of the person in charge; And writing the received instructions and the callback selection signal as a text message and transmitting the same to a mobile communication terminal of the person in charge.

The business process management method may further include modifying the database by reflecting the message content received from the mobile communication terminal of the person in charge to the identified task.

As a result, the business process management system and the management method thereof according to the present invention can smoothly perform the transfer of the work request signal and the response signal corresponding thereto without installing a separate application in the mobile communication terminal. .

In addition, the business process management system and its management method according to the present invention, in the management of the business process, even if the person in charge of the task or the manager does not enter the identification code for the type of work, the corresponding task is correctly identified and subsequent By allowing the processing to be performed, it is possible to prevent the delay of the processing of the business due to an input error by the person in charge or administrator.

Hereinafter, with reference to the accompanying drawings will be described a preferred embodiment of the present invention. However, the embodiments of the present invention described below are provided to enable those skilled in the art to more easily understand the present invention, and the scope of the present invention is not limited to the described embodiments.

1 is a view illustrating a concept of a business process management system according to the present invention.

Referring to the drawings, the mobile communication terminal 10 of the person in charge of work is connected to the business process management system 40 through the base station (20, 30). Here, the business process management system 40 stores the filed information of various tasks in a database, performs a search of various information in association with such a database, and supports the output of the searched results systematically. It is a work support system that can improve manager's work efficiency. As illustrated in FIG. 2, the business process management system 40 according to the present invention supports a business unit such as the storage unit 41, the text message creation unit 42, the transmission unit 43, and the reception unit 44. , An identification unit 45, a display unit 46, and an input unit 47.

The storage unit 41 classifies the tasks supported by the business process management system 40, and matches the classified tasks with corresponding identification codes and stores them in a database. Here, in the case of a mobile communication service, for example, the classification of the business may be a task supported by the business process management system 40 such as a management service for a mobile communication repeater, a mobile communication relay service service, an after service (AS) service, or the like. It can be classified by its type, and can be classified in detail for each classified task. That is, each classified task may be classified by subdividing according to the type of mobile communication repeater to be AS, the region to be AS, and the like, for example, in the case of an AS task.

For each task classified as described above, the storage unit 41 matches an identification code for identifying each task and stores it in a database. Here, when a person in charge for each task is designated, the storage unit 41 preferably stores information about the person in charge as a database. At this time, the contact information stored in the database may include the name of the person in charge, the mobile communication terminal number of the person in charge, the resident registration number of the person in charge. Hereinafter, a case of performing business process management using the mobile communication terminal number of the person in charge will be described as an example.

When the person in charge of the classified task is designated, the text message writing unit 42 prepares the text message and the callback selection signal for the classified task, and writes the identification code corresponding to the classified task to the callback selection signal. Insert it.

Here, the matters related to the work are the work matters which the manager of the work process management system 40 intends to instruct the person in charge of the classified work. Information may be included.

In addition, the callback selection signal refers to a text message transmitted from the work process management system 40 to the mobile communication terminal 10 of the person in charge and the business process management system 40 of the person in charge of the mobile communication terminal 10. In the case of sending a reply to the receiver, the concept is distinguished from a callback signal that directly transmits an outgoing signal without inputting a destination number to the business process management system 40, so that the callback signal can be selected or not. The selection signal transmitted from the business process management system 40 to the mobile communication terminal 10 of the person in charge.

In general, a callback signal consists of a data line of a predetermined digit, of which a certain digit is assigned to a called number (callback number) which is the destination of the callback signal. The callback selection signal according to the present invention, like the callback signal, is composed of data lines of a predetermined digit, of which certain digits are allocated for the called party number (callback number) as a destination, and certain digits of the other input the identification code. To be assigned. An example of a data line of such a callback selection signal is shown in FIG. 3.

In the figure, the data line of the callback selection signal is composed of 20 digits, 6 digits of which are allocated for the called number, and 7 digits assigned for entering the identification code.

Here, the called number is a unique number assigned to the business process management system 40, and is shown as '## 1481' in the drawing. The called number is automatically input by the text message creating unit 42. In addition, it is shown in the figure that the identification code is '1234567', such an identification code is entered according to the identification code corresponding to the person in charge.

At this time, in order to distinguish the called number and the identification code, a separate division factor may be inserted between the called number and the identification code, or may be composed of a predetermined empty digit.

The text message preparation unit 42 puts a callback selection signal on the matters of the task to create a text message. This callback selection signal was assigned to the person in charge of the **** task. Do you want to approve? If you approve, please press 1 'or' Your AS request for repeater 1 in oo area. Please handle it. If you have any questions about this, please press the '1' is written as a text message can be displayed on the mobile communication terminal 10 of the person in charge, in conjunction with the menu key callback signal originating item when the person presses the menu key You can also add to the menu to display.

The transmission unit 43 transmits the text message created by the text message creation unit 42 to the mobile communication terminal 10 of the person in charge through the base stations 20 and 30.

Meanwhile, the mobile communication terminal 10 of the person in charge who receives the text message from the business process management system 40 may transmit a callback signal to the business process management system 40 based on the callback selection signal. At this time, the mobile communication terminal 10 of the person in charge may write a text message of the processing status report for the task, the inquiry for the task, the request for the task, etc., and transmit the text message together with the callback signal. In addition, it is preferable that a number for informing the caller of the callback signal, such as a unique number (telephone number) of the mobile communication terminal 10 of the person in charge of the person in charge, or an employee number of the person in charge, and an identification code corresponding to the corresponding task are inserted into the callback signal. . Here, the identification code inserted into the callback signal, the identification code included in the callback selection signal received from the business process management system 40 may be copied and inserted as it is.

When the mobile communication terminal 10 of the person in charge sends a callback signal to the business process management system 40 based on the callback selection signal, the receiving unit 44 of the business process management system 40 is the mobile communication terminal 10 of the person in charge. Receive a callback signal from.

When the callback signal based on the callback selection signal is received from the mobile communication terminal 10 of the person in charge, the identification unit 45 identifies the corresponding task based on the identification code inserted in the callback signal.

The display unit 46 reads out the task identified by the identification unit 45 from the storage unit 41, and the contents of the text message received from the mobile communication terminal 10 of the person in charge, that is, processing of the task. Display on the monitor along with the situation, inquiries about work, and requests for work.

The input unit 47 receives instructions from the manager of the business process management system 40 in response to the text message content received from the mobile communication terminal 10 of the person in charge displayed on the monitor by the display unit 46. Instructions by the administrator input through the input unit 47 are written as text messages by the text message creating unit 42, and transmitted by the transmission unit 43 to the mobile communication terminal 10 of the person in charge. At this time, it is preferable that the text message includes a callback selection signal.

4 is a flowchart illustrating a business process management method by the business process management system of FIG. 2. With reference to the drawings will be described in detail the function and operation of the business process management system according to the present invention.

Referring to the drawings, the storage unit 41 classifies the tasks supported by the business process management system 40 according to the field, type, etc., matches the classified tasks with the corresponding identification codes and stores them in a database (S101). . For example, in the case of a task related to a mobile communication service, the storage unit 41 classifies a task related to a mobile communication service into a management task for a mobile communication repeater, a mobile communication relay service task, an AS (After Service) task, and the like. For each classified task, for example, a management task for the mobile communication repeater may be classified according to the type, specifications, and location of the mobile communication repeater. In addition, the storage unit 41 matches an identification code for identifying each task with respect to each task classified as described above and stores it in a database. In this case, when a person in charge for each task is designated, the storage unit 41 preferably stores information about the person in charge as a database. Here, the contact information stored in the database may include the name of the person in charge, the mobile communication terminal number of the person in charge, the resident registration number of the person in charge.

The text message creation unit 42 inserts an identification code corresponding to the classified task into the callback selection signal when a person in charge for the classified task is designated, and text message about the callback selection signal and the task in which the identification code is inserted. Write with. The text message created by the text message creation unit 42 is transmitted by the transmission unit 43 to the mobile communication terminal 10 of the person in charge (S103 to S107).

Here, the matters related to the work are the work matters which the manager of the work process management system 40 intends to instruct the person in charge of the classified work. Information may be included.

In addition, the callback selection signal refers to a text message transmitted from the work process management system 40 to the mobile communication terminal 10 of the person in charge and the business process management system 40 of the person in charge of the mobile communication terminal 10. When replying to the recipient, the concept is distinguished from a callback signal that transmits an outgoing signal directly to the work process management system 40 without inputting a destination number for the work process management system 40. The selection signal transmitted from the business process management system 40 to the mobile communication terminal 10 of the person in charge in order to be able to select whether to transmit or not.

As described above, the data line of the callback selection signal may be composed of 20 digits, of which 6 digits may be allocated for the called number and 7 digits may be allocated for inputting the identification code. However, the configuration of the data line of the callback selection signal is not limited thereto, and various modifications are possible.

Meanwhile, the mobile communication terminal 10 of the person in charge who receives the text message from the business process management system 40 may transmit a callback signal to the business process management system 40 based on the callback selection signal. At this time, the mobile communication terminal 10 of the person in charge may write a text message of the processing status report for the task, the inquiry for the task, the request for the task, etc., and transmit the text message together with the callback signal. In addition, the callback signal may include a number for informing the caller of the callback signal, such as a unique number (telephone number) of the mobile communication terminal 10 of the person in charge, an employee number of the person in charge, and an identification code corresponding to the corresponding task. Here, the identification code inserted into the callback signal, the identification code included in the callback selection signal received from the business process management system 40 may be copied and inserted as it is.

When the mobile communication terminal 10 of the person in charge sends a callback signal to the business process management system 40 based on the callback selection signal, the receiving unit 44 of the business process management system 40 is the mobile communication terminal 10 of the person in charge. Receives a callback signal sent from (S109).

When the identification unit 45 receives a callback signal based on the callback selection signal from the mobile communication terminal 10 of the person in charge, the identification unit 45 identifies a corresponding task based on the identification code inserted in the callback signal (S111). At this time, the identification unit 45 reads information on the identified task from the database stored in the storage unit 41, the text message content received from the mobile communication terminal 10 of the person in charge, for example, the processing status of the task It may be implemented to correct the information on the task to reflect the report (S113).

The display unit 46 reads out information on the task identified by the identification unit 45 from the database stored in the storage unit 41, and reads the read information from the text message received from the mobile communication terminal 10 of the person in charge. That is, the content is displayed on the monitor together with the processing status for the work, the inquiry about the work, the request for the work, etc. (S115 and S117).

The input unit 47 receives instructions from the manager of the business process management system 40 in response to the text message content received from the mobile communication terminal 10 of the person in charge displayed on the monitor by the display unit 46 (S119). . At this time, the instructions from the administrator input through the input unit 47, can be written as a text message by the text message creation unit 42, the created text message is moved by the person in charge again by the transmission unit 43 It may be transmitted to the communication terminal 10 (S121). At this time, it is preferable that the text message includes a callback selection signal.

Although the preferred embodiments of the present invention have been illustrated and described above, the present invention is not limited to the specific embodiments described above, and the present invention is not limited to the specific embodiments of the present invention without departing from the spirit of the present invention as claimed in the claims. Anyone skilled in the art can make various modifications, as well as such modifications are within the scope of the claims.

1 is a view illustrating a concept of a business process management system according to the present invention.

FIG. 2 is a diagram schematically illustrating a business process management system of FIG. 1.

3 is a diagram schematically showing an example of a data line of a callback selection signal.

4 is a flowchart illustrating a business process management method by the business process management system of FIG. 2.

Description of the Related Art

10: mobile communication terminal of the person in charge 20, 30: base station

40: business process management system 41: storage unit

42: text message writing unit 43: transmission unit

44: receiver 45: identifier

46: display unit 47: input unit

Claims (11)

A storage unit for matching the classified tasks with corresponding identification codes and storing them in a database; If a person in charge for the classified task is designated, a text message is prepared and the callback selection signal for the classified task is written and a text message for inserting the identification code corresponding to the classified task into the callback selection signal is created. part; And And a transmission unit for transmitting the text message to the designated mobile communication terminal. The method of claim 1, And receiving a callback signal based on the callback selection signal from the mobile communication terminal of the person in charge, and further comprising an identification unit for identifying a corresponding task based on the inserted identification code. 3. The method of claim 2, And a display unit for reading out the task identified by the identification unit and displaying the message together with the contents of the message received from the mobile communication terminal of the person in charge. The method of claim 2 or 3, Further comprising an input unit for receiving instructions from the administrator in response to the message content received from the mobile communication terminal of the person in charge, The text message preparation unit writes the instructions and the callback selection signal input through the input unit as a text message. The method of claim 4, wherein The callback selection signal is composed of 20 digits, 6 digits of which are assigned to a callback number indicating a destination, and 7 digits to the identification code. Matching the classified tasks with corresponding identification codes and storing them in a database; Inserting the identification code corresponding to the task into a callback selection signal when a person in charge for the classified task is designated; And And writing the information on the classified task and the callback selection signal as a text message and transmitting the same to the mobile communication terminal of the designated person in charge. The method of claim 6, And when a callback signal based on the callback selection signal is received from the mobile communication terminal of the person in charge, identifying a corresponding task based on the inserted identification code. The method of claim 7, wherein Reading information about the task identified from the database; And And displaying the read information on the task together with the contents of the message received from the mobile communication terminal of the person in charge. The method according to claim 7 or 8, Receiving instructions input by an administrator in response to message contents received from the mobile communication terminal of the person in charge; And And writing the received instruction and the callback selection signal as a text message and transmitting the text message to the mobile communication terminal of the person in charge. The method according to claim 7 or 8, And modifying the database by reflecting the contents of the message received from the mobile communication terminal of the person in charge to the identified task. The method according to claim 7 or 8, The callback selection signal includes 20 digits, 6 digits of which are assigned to a callback number indicating a destination, and 7 digits to the identification code.

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