KR20090083188A - Method and system for providing client administration service by using private broadcasting - Google Patents

Abstract

A method and a system for providing a client administration service by using private broadcasting are provided to decode and output a client management message included in an audio signal in a mobile communication terminal by encoding and outputting sound code data corresponding to the customer management message. An audio signal output device(110) converts an audio input signal corresponding to music or voice into an electric signal, and encodes sound code data into the audio input signal to generates a sound code reproduction signal. In addition, the audio signal output device converts the sound code reproduction signal into an audible sound and outputs the audible sound. The sound code data includes a customer registration request message, and a customer information management server(140) receives and stores the client registration response message.

Description

Method and System for Providing Client Administration Service by Using Private Broadcasting}

The present invention relates to a method and system for providing a customer care service using a private broadcast. More specifically, in an audio signal output device installed in a small area, a small area is encoded by encoding sound code data corresponding to a customer care message to an audio signal corresponding to music or voice to an audio band or an inaudible band and then outputting the audio through a speaker. The mobile communication terminal located at can decode and output the customer management message included in the audio signal, and the customer management service using a private broadcast that can receive the customer management data from the mobile terminal in the customer information management server and database It relates to a method and system for providing.

In general, for a business that sells to a large number of people, collecting and managing customer information is very important.

For example, to store the customer's anniversary (birthday, wedding anniversary, etc.) as a database to send a congratulatory message to the customer when the anniversary approaches, or to send regular greetings to attract regular customers as regular customers This is the usual way of doing business.

In addition, according to the age group or gender of each customer, the preferences for each customer vary widely, and it is difficult to input such information directly from the company, and in particular, a typo occurs in the process of entering the personal information of the customer. When the wrong information is frequently input, there was a fear that the personal information leaked in the process of directly inputting the personal information of the company's employees.

For example, to manage customers who visit or buy goods at department stores, restaurants, or clothing stores, ask the visitors to write down their name, phone number, or e-mail address. The method of inputting into the customer management database was used.

However, the conventional customer management method has a disadvantage in that it is difficult for the customers to feel cumbersome in the process of requesting customer information directly from the visiting customers for customer management.

In order to solve the above problems, the present invention, the audio signal output device installed in a small area in the audio signal corresponding to the music or voice sound code data corresponding to the customer care message in the audio band or inaudible band after the speaker By outputting through a mobile communication terminal located in a small area, the customer management message included in the audio signal can be decoded and output, and the customer information management server receives the customer management data from the mobile terminal in a private broadcast database The purpose is to provide a method and system for providing a customer care service using.

In order to achieve the above object, the present invention is a sound that converts an audio input signal corresponding to music or voice from an analog signal to an electrical signal, and encodes sound code data including a customer registration request message in the audio input signal. An audio signal output device generating a code reproduction signal and converting the sound code reproduction signal into an audible sound; A customer information management server configured to receive and database a customer registration response message; And a wired / wireless communication network for relaying data transmitted and received between the audio signal output device and the customer information management server.

According to another object of the present invention, (a) converting an audio input signal corresponding to music or voice from an analog signal to an electrical signal in an audio signal output device; (b) generating a sound code reproduction signal by encoding sound code data including a customer registration request message in the audio input signal in the audio signal output device; (c) converting the sound code reproduction signal into an audible sound at the audio signal output device and outputting the audible sound through a speaker; And (d) receiving and registering a customer registration response message from the mobile communication terminal in a database at the customer information management server.

As described above, according to the present invention, an audio signal output device installed in a small area encodes sound code data corresponding to a customer care message to an audio signal corresponding to music or voice into an audio band or an inaudible band, By outputting through a mobile communication terminal located in a small area, the customer management message included in the audio signal can be decoded and outputted, and the customer information management server receives the customer management data from the mobile communication terminal and provides a private broadcast for database. It can be used to provide customer care services.

According to the present invention, a customer registration request message is included through an audio signal output device installed in a specific store, without having to request a customer registration to a customer who visits a specific store such as a department store, a restaurant, a clothing store, or an electronic store as in the related art. Since the included sound code data can be included in the audio signal, it is possible not only to request a customer registration for a specific customer entering or exiting a specific store, but also to manage access time of a customer entering or leaving a specific store. .

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings. First of all, in adding reference numerals to the components of each drawing, it should be noted that the same reference numerals are used as much as possible even if displayed on different drawings. In addition, in describing the present invention, when it is determined that the detailed description of the related well-known configuration or function may obscure the gist of the present invention, the detailed description thereof will be omitted.

1 is a block diagram schematically illustrating a system for providing a customer care service using a private broadcast according to an embodiment of the present invention.

The system for providing a customer care service using a private broadcast according to an embodiment of the present invention includes an audio signal output device 110, a mobile communication terminal 120, a wired / wireless communication network 130, and a customer information management server 140. do.

The audio signal output device 110 is an audio signal output means for converting an audio signal into an audible sound and outputting the audio signal.

The audio signal output apparatus 110 according to an exemplary embodiment of the present invention includes an audio signal input unit 112, a sound code encoding unit 114, an audio signal reproducing unit 116, and a speaker 118. Of course, this is merely illustrative of the technical idea of the present invention, those skilled in the art to which the present invention is included in the audio signal output device 110 without departing from the essential characteristics of the present invention. Various modifications and variations to the components to be applied will be applicable.

In addition, it is assumed that the audio signal output device 110 according to the embodiment of the present invention is installed in a specific commercial store such as a department store, a food store, a clothing store, or an electronics store. Of course, in the actual implementation of the invention will be applicable to various modifications and modifications to the area where the audio signal output device 110 is installed.

The audio signal input unit 112 of the audio signal output apparatus 110 according to an embodiment of the present invention converts an audio input signal corresponding to music or voice from an analog signal to an electrical signal and transmits it to the sound code encoding unit 112. It performs the function.

The sound code encoding unit 114 of the audio signal output unit 110 according to an embodiment of the present invention encodes sound code data pre-stored in the audio input signal received from the audio signal input unit 112 to generate a sound code reproduction signal. It performs the function.

Here, the sound code data may include a visit guide message, a customer registration request message, and a CallBack Uniform Resource Locator (URL) for a specific store. In addition, the customer registration request message may include one or more of a name, a telephone number, an e-mail, and a store entrance time.

The sound code encoding unit 114 of the audio signal output apparatus 110 encodes the sound code data pre-stored in the audio reproduction signal as a spread spectrum method 310 and an inaudible band utilization method ( One or more of 320 and voice in-band information insertion scheme 330 may be used.

The audio signal reproducing unit 116 of the audio signal output device 110 according to an embodiment of the present invention converts the audio input signal received from the sound code encoding unit 114 into an audible sound and outputs it through the speaker 118. Perform the function.

The speaker 118 is audio output means for receiving and outputting a sound code reproduction signal.

The mobile communication terminal 120 refers to a terminal that performs normal voice call and data communication by wireless communication in connection with the wired / wireless communication network 130.

The mobile communication terminal 120 includes a personal digital assistant (PDA), a cellular phone, a personal communication service (PCS) phone, a hand-held PC, a CDMA-2000 phone, a WCDMA phone, and a mobile broadband system (MBS) phone. And so on. In addition, the mobile communication terminal 120 may be a portable digital device (PDD) such as a portable multimedia player (PMP) or a PlayStation Portable (PSP).

In addition, the mobile communication terminal 120 is a terminal having a microphone (not shown), and receives the audio signal from the audio signal output device 110 and then converts it into an electrical signal, sound contained in the audio signal Decodes and outputs code data.

The customer information management server 140 is a server that stores information related to the customer, and the database of the customer registration request message containing one or more information of the name, phone number, email and store access time from the mobile communication terminal 120 Perform the function.

2 is a flowchart illustrating a method of providing a customer care service using a private broadcast according to an embodiment of the present invention.

The audio signal input unit 112 of the audio signal output device 110 converts an audio input signal corresponding to music or voice from an analog signal to an electrical signal and transmits the converted audio signal to the sound code encoding unit 114 (S210).

For example, if it is assumed that the audio signal output device 110 is installed in a department store, the audio signal input unit 112 receives an internal broadcasting announcement through a microphone and converts the audio input signal converted into an electrical signal through sound code encoding. To the unit 114.

The sound code encoding unit 114 of the audio signal output unit 110 encodes sound code data pre-stored in the audio input signal received from the audio signal input unit 114 to generate a sound code reproduction signal (S220).

Here, the sound code data may include a visit guide message, a customer registration request message, and a CallBack URL for a specific store. In addition, the customer registration request message may include one or more of a name, a telephone number, an e-mail, and a store entrance time.

The sound code encoding unit 114 of the audio signal output apparatus 110 encodes the sound code data pre-stored in the audio input signal as a spread spectrum method 310 and an inaudible band utilization method ( One or more of 320 and voice in-band information insertion scheme 330 may be used.

For example, a department store will send a visitor message to a visiting customer or a customer who purchases a product, "Thank you for visiting OOO Department Store," and a customer registration request message that says "Please click the OK button to register a customer at this department store." Could be. In addition, the customer visit message may request information in one or more of name, phone number, e-mail and store access time.

Here, if the customer registration request message requests one or more of name, phone number, e-mail, and store access time, the customer registration request message is' If you register a customer at this department, enter the details below and press the OK button. Please include, ”and one or more of the name, phone number, email, and store access time may be included in the customer registration request message.

The audio signal reproducing unit 116 of the audio signal output device 110 converts the audio input signal received from the sound code encoding unit 114 into an audible sound and outputs it through the speaker 118 (S230).

The mobile communication terminal 120 receives the sound code reproduction signal from the audio signal output device 110 by using the provided microphone and then converts the sound code reproduction signal into an electrical signal or decodes the sound code data included in the sound code reproduction signal and outputs it. (S240).

For example, the mobile communication terminal 120 may receive and decode the announcement or music output in the department store and output the sound code data included in the sound code reproduction signal in the mobile communication terminal 120.

That is, the mobile communication terminal 120 may output a visit guide message 'Thank you for visiting the OOO department store', and the customer registration request message 'Please press the confirmation button when registering a customer at the department store'. You can print

If the user presses the 'confirmation button' according to the customer registration request message 'If the customer registers at the department, please press the' confirmation button ', the mobile communication terminal 120 is connected to the CallBack URL included in the sound code data. The customer information management server 140 may be accessed, and the customer information management server 140 may request the mobile communication terminal 120 for one or more information among a name, a phone number, an e-mail, and a store entrance time.

When the user inputs one or more information among a name, a phone number, and an e-mail, the mobile communication terminal generates a customer registration response message and transmits it to the customer information management server 140.

In this case, when the user presses the 'confirmation button' according to the customer registration request message 'if the customer registers at the department,' the phone number and store access time may be automatically included in the customer registration response message. There will be.

That is, when the user does not enter a name or e-mail, the telephone number and the store entrance time may be included in the customer registration response message and transmitted to the customer information management server 140.

The customer information management server 140 checks whether a customer registration response message is received from the mobile communication terminal 120 (S250).

As a result of checking in step S250, when a customer registration response message is received from the mobile communication terminal 120, the customer information management server 140 databases the customer registration response message (S260).

For example, the customer information management server 140 may store a name and store entrance time information by matching a name and a store entrance time with a telephone number included in the customer registration response data.

3 is an exemplary diagram of a method of encoding sound code data into an audio signal according to an embodiment of the present invention.

The sound code encoding unit 114 of the audio signal output device 110 may include a spread spectrum method 310 and an inaudible band utilization method 320 to encode sound code data pre-stored in an audio reproduction signal. And voice in-band information insertion scheme 330.

The spread spectrum method 310 is a method of distributing and encoding sound code data in an audio band of an audio reproduction signal as shown in FIG. 3.

The inaudible band utilization method 320 is a method of encoding sound code data in the inaudible band separately from the audible signal of the audio reproduction signal as shown in FIG. 3.

The voice in-band information insertion method 330 is a method of encoding sound code data into a hypothetical signal of an audio reproduction signal as shown in FIG. 3.

The above description is merely illustrative of the technical idea of the present invention, and those skilled in the art to which the present invention pertains may make various modifications and changes without departing from the essential characteristics of the present invention. Therefore, the embodiments disclosed in the present invention are not intended to limit the technical idea of the present invention but to describe the present invention, and the scope of the technical idea of the present invention is not limited by these embodiments. The protection scope of the present invention should be interpreted by the following claims, and all technical ideas within the equivalent scope should be interpreted as being included in the scope of the present invention.

As described above, the audio signal output device installed in the small area encodes the sound code data corresponding to the customer care message to the audio signal corresponding to the music or voice to the audio band or the inaudible band, and then outputs the audio signal through the speaker. The customer management service can be decoded and output from the mobile communication terminal located in the region by decoding the customer management message included in the audio signal, the customer information management server using a private broadcast that can receive and manage the customer management data from the mobile terminal in the database Applied to the method and system field to provide, through the audio signal output device installed in a specific store, without the need to request customer registration to customers visiting a specific store, such as department stores, restaurants, clothing stores or electronic shopping malls as conventionally Customer registration Sound code data including the request message can be included in the audio signal so that the user can not only request customer registration for specific customers entering or leaving the store, but also manage the access time of customers entering or leaving the store. It is a very useful invention that produces an effect.

1 is a block diagram schematically illustrating a system for providing a customer care service using a private broadcast according to an embodiment of the present invention;

2 is a flowchart illustrating a method of providing a customer care service using a private broadcast according to an embodiment of the present invention;

3 is an exemplary diagram of a method of encoding sound code data into an audio signal according to an embodiment of the present invention.

<Description of Symbols for Main Parts of Drawings>

110: audio signal output device 120: mobile communication terminal

130: wired and wireless network 140: customer information management server

Claims (10)

Converts an audio input signal corresponding to music or voice from an analog signal to an electrical signal, generates a sound code reproduction signal encoding sound code data including a customer registration request message in the audio input signal, and reproduces the sound code An audio signal output device for converting and outputting a signal into an audible sound; A customer information management server configured to receive and database a customer registration response message; And Wired and wireless communication network for relaying data transmitted and received between the audio signal output device and the customer information management server System for providing a customer care service using a private broadcast comprising a. The method of claim 1, The audio signal output device, An audio signal input unit generating the audio input signal; A sound code encoding unit generating the sound code reproduction signal; An audio signal reproducing unit which controls to output the sound code reproducing signal; And A speaker for outputting the sound code reproduction signal System for providing a customer care service using a private broadcast comprising a. The method of claim 1, The sound code data, A system for providing a customer care service using a private broadcast, characterized in that it further comprises at least one of a CallBack Uniform Resource Locator (URL) and a visit guide message. The method of claim 1, The customer registration request message A system for providing a customer management service using a private broadcast comprising at least one of a name, a telephone number, an e-mail, and a store entrance time. The method of claim 2, The sound code encoding unit, Providing the sound code reproduction signal by using one or more of a spread spectrum method, an inaudible band utilization method, and an in-band information insertion method. system. The method of claim 1, The system, A mobile communication terminal that receives the sound reproduction signal and decodes the sound reproduction signal to output the sound code data, and transmits the customer response message to the customer information management server. System for providing a customer care service using a private broadcast, characterized in that it further comprises. The method of claim 6, The mobile communication terminal, And decode the sound reproduction signal to output a visit guide message or the customer registration request message. The method of claim 6, The mobile communication terminal, Customer management service using a private broadcast, characterized in that for generating the customer registration response message containing one or more information of the name, telephone number, e-mail and store access time to the customer information management server System that provides. (a) converting an audio input signal corresponding to music or voice from an analog signal to an electrical signal in an audio signal output device; (b) generating a sound code reproduction signal by encoding sound code data including a customer registration request message in the audio input signal in the audio signal output device; (c) converting the sound code reproduction signal into an audible sound at the audio signal output device and outputting the audible sound through a speaker; And (d) receiving the customer registration response message from the mobile terminal at the customer information management server and making a database; Method for providing a customer care service using a private broadcast comprising a. The method of claim 9, Step (c) is, (c1) converting the sound code reproduction signal into an audible sound by the audio signal output device and outputting the audible sound through the speaker; (c2) after receiving the sound code reproduction signal at the mobile communication terminal, decoding and outputting the sound code data from the sound code reproduction signal; And (c3) generating the customer response message according to the customer registration request message in the mobile communication terminal and transmitting the generated customer response message to the customer information management server; Method for providing a customer care service using a private broadcast comprising a.

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