KR20090000056A

KR20090000056A - Method and apparatus for providing online agent service of electric device

Info

Publication number: KR20090000056A
Application number: KR1020060131285A
Authority: KR
Inventors: 문영훈
Original assignee: 주식회사 대우일렉트로닉스
Priority date: 2006-12-20
Filing date: 2006-12-20
Publication date: 2009-01-07

Abstract

An apparatus and a method for online help information management of an electronic product are provided to make the operating method, inclination, and operation fail pattern of various electronic products online to a DB and share help information between the users of each electronic product as necessary, thereby reducing the frequency of user misoperation caused by a complicated function and a difficult menu structure in a use for the various electronic products and improving convenience in a use for an unfamiliar function. A help database(400) stores electronic product-related operation information according to the user instruction of clients. An agent management server(300) classifies a manipulated case according to the working possibility of the user instruction inputted from a first client(100-1), stores the classified manipulated case in a help database, and transmits help information with the product information of a second client(100-2) to the second client.

Description

METHOD AND APPARATUS FOR PROVIDING ONLINE AGENT SERVICE OF ELECTRIC DEVICE}

1 is a network configuration diagram of an online help information management apparatus for an electronic product according to an aspect of the present invention;

2 is a flowchart illustrating a process of managing online help information of an electronic product according to another aspect of the present invention.

100/1 to 100 / N: client 110: key input unit

120: control unit 130: storage unit

140: data transmission / reception section 150: display section

200: communication network 300: agent management server

400: Help Database

The present invention relates to an online help information management technology, in particular, online help information of electronic products suitable for connecting a plurality of electronic products on-line to share the operation method of individual electronic products and systematically manage misoperation A management apparatus and method are provided.

Conventionally, a menu screen of a satellite broadcasting receiver includes detailed help on using a remote controller and displays the screen on request by the user, or outputs help information according to the position of the cursor on the OSD (On Screen Display) menu screen. It makes it easy to recognize how to use the remote control.

However, all of the conventional technologies read only and display help stored in an internal memory such as an EEPROM, and thus provide only limited information. That is, various functions are added as digital devices and digital devices become more and more functional. However, in order to provide detailed help, a large portion of the internal memory is occupied. Therefore, only a simple guide can be provided through the help screen. .

In order to minimize the amount of help, most of the tips are provided in text form, which is far from the graphical user interface (GUI) environment, and is more informative than the graphical help using icons provided in most manuals. This is a very low problem.

In addition, the related art has a problem of how frequently a user's misoperation (or manipulation success) occurs in an individual video apparatus due to a complicated function and a difficult menu structure, and the pattern if misoperation (or manipulation success) occurs. There is a limit that it is not possible to know what kind of form is mainly.

For this reason, when providing help information to each video device, since there is no database information on a case of misoperation (or operation success), the information is simply downloaded to the help information of the video device.

The present invention is to solve the above-mentioned problems of the prior art and to overcome the technical limitations, and to consider the user characteristics for each product by misoperation and failure cases of the operation success cases and operation failure cases of each electronic product collected online It is an object of the present invention to provide an online help information management apparatus and method for electronic products that can maximize the convenience of use by characteristically managing a menu function that is likely.

According to an aspect of the present invention for achieving the above object, a plurality of clients having any specification of the electronic product is a help information management device interconnected via a communication network, electronic product-related operation information according to the user command of the client Receives a help database and a user command input from the first client through the communication network, and stores the operation case in the help database according to whether or not the user command to be transmitted is executable in the first client And an agent management server for transmitting help information to the second client along with product information of a second client through the communication network.

According to another aspect for achieving the object of the present invention, as a help information management method in which a plurality of clients having any specifications of electronic products are interconnected through a communication network, when a user command is input from the first client, the input Analyzing the user command to determine whether the command is executable in the first client; and if it is determined that the input user command is executable in the first client, help the status and command information of the first client. Database as a database; if it is determined that the input user command is an unexecutable command in the first client, databaseing the state and command information of the first client as a help database; Custom And analyzing the function and provides the communications network to the client a any product or help information to the operation of the electronics, including the step of providing the information used to provide an alternative related-line help information management method through.

Hereinafter, with reference to the accompanying drawings will be described in detail a preferred embodiment of the present invention. In the following description of the reference numerals to the components of the drawings, it should be noted that the same reference numerals as much as possible even if displayed on different drawings.

1 is a network configuration diagram of an online help information management apparatus for an electronic product according to an aspect of the present invention, and includes a client (100/1 to 100 / N), a communication network 200, an agent management server 300, and a help database ( 400).

As shown, the client 100/1 to 100 / N refers to a plurality of electronic products that can be connected to the agent management server 300 through the communication network 200, client 1 (for convenience of description) 100/1), and the components of the remaining clients 100/2 to 100 / N are applied in the same manner as the client 1 (100/1), and description thereof will be omitted. .

Client 1 (100/1) includes a key input unit 110, a control unit 120, a storage unit 130, a data transmission and reception unit 140, a display unit 150.

The key input unit 110 recognizes an operation command, a help information request command, etc. input by a user through an operation panel of the client 1 (00/1), a user interface such as a remote controller, and an OSD menu screen.

The storage unit 130 stores unique product information of the client 1 (100/1) and address information accessible to the agent management server 300 through the communication network 200.

The control unit 120 accesses the agent management server 300 through the data transmission / reception unit 140 using the address information stored in the storage unit 130 based on the help information request command recognized through the key input unit 110. In addition, the help information request command is transmitted to the agent management server 300 together with the unique product information stored in the storage unit 130 to request the corresponding help information. In addition, the controller 120 transmits a user manipulation command input through the key input unit 110 to the agent management server 300 through the communication network 200.

The display unit 150 serves to display the operation state information of the client 1 (100/1) according to a key signal input from the key input unit 110 under the control of the control unit 120, for example, as an OSD processing unit. According to the present embodiment serves to display help information, operation information, and the like provided from the agent management server 300 through the communication network 200.

The communication network 200 is, for example, a Transmission Control Protocol-Internet Protocol (TCP-IP) -based Internet network and connects the above-described clients 100/1 to 100 / N and the agent management server 300.

For example, when the operation command information is transmitted from the client 1 (100/1), the agent management server 300 according to the present embodiment determines whether the operation command information is a command executable in the client, and operates accordingly. Command information of the failure case or operation success case to the database to record the help database 400. The agent management server 300 analyzes the past command information recorded in the help database 400 and the information and functions of the client 1 (100/1) and provides the help information to the client 1 (100/1).

Hereinafter, with reference to the above-described configuration, with reference to the flowchart of Figure 2 attached to the online help information management process of the electronic product according to another aspect of the present invention will be described in detail.

First, when a user command is input through the key input unit 110 of the client 1 (100/1) (S200), the user command information is transmitted to the control unit 120, the control unit 120, the data transmission / reception unit 140 The user command is transmitted to the agent management server 300 through the communication network 200.

The agent management server 300 analyzes the user command transmitted from the client 1 (100/1) and determines whether the command is currently executable in the client 1 (100/1) (S202).

If it is determined that the transferred user command is a command executable in the current client 1 (100/1) (S204), the agent management server 300 displays the help database of the current client 1 (100/1) and the command information. In step 400, the database is databased (S206). In this case, the product state and the command information to be database can be classified and classified separately as the operation success cases.

On the other hand, if it is determined in step S202 that the transferred user command is a command that is not executable in the current client 1 (100/1), the agent management server 300 and the state of the client 1 (100/1) The command information is databased in the help database 400. The product status and command information being databased at this time may be classified and classified into operation failure cases.

Thereafter, the agent management server 300 analyzes other past failure cases and user information and functions (S210), and suggests an alternative related to help information or product manipulation to the client 1 (100/1) through the communication network 200. Provides information for (S212).

This service information or alternatives related to the operation of the product is not limited to the client 1 (100/1), it should be noted that the same service is provided to the various clients (100/2 to 100 / N) if necessary. . Similarly, in order to service such help information, not only a user command for client 1 (100/1) is to be databased, but also operation commands for various clients (100/2 to 100 / N) must be separately databased. will be.

As described above, the present invention provides a database of operation instructions of various electronic products, that is, individual operation methods, trends, operation failure types, and the like, through online such as the Internet, and, if necessary, between users of each electronic product. It is an implementation to share the help information.

According to the present invention, a variety of digital products can be used by making a database of operation methods, trends, operation failure types, etc. of various electronic products online, and sharing help information among users of each electronic product as necessary. In this case, the frequency of user misoperation due to complicated functions and difficult menu structure can be reduced, and the usability can be maximized for users who are not used to using the product.

As mentioned above, although this invention was demonstrated concretely based on the Example, this invention is not limited to such an Example, Of course, various deformation | transformation are possible for it within the technical idea and the scope of a claim mentioned later.

Claims

A help database in which operation information related to electronic products according to user commands of clients are stored;

An agent management server that classifies an operation case according to whether the user command input from the first client is executable and stores it in the help database, and transmits help information to the second client along with product information of the second client.

Online help information management device for an electronic product comprising a.

The method of claim 1,

The agent management server,

If the user command delivered from the first client is a command executable in the first client, database the product status and command information of the first client as a success story,

And if the user command transmitted from the first client is a command that is not executable in the first client, the product status and the command information of the first client are databased as a failure case.

A method of managing help information in which a plurality of clients having arbitrary specifications of electronic products are interconnected through a communication network,

When a user command is input from the first client, analyzing the input user command to determine whether the command is executable in the first client;

If it is determined that the input user command is an executable command in the first client, databaseing the state and command information of the first client as a help database;

If it is determined that the input user command is an inoperable command in the first client, databaseing the state and command information of the first client as a help database;

Analyzing other past failures and user information and functions, and providing information to any client via the network to suggest help information or alternatives related to product manipulation.

Online help information management method of an electronic product comprising a.

The method of claim 3, wherein

The product status and the command information to be the database is classified into an operation success case or an operation failure case, the online help information management method of an electronic product.