KR20080058855A - Method for managing servicepoint - Google Patents

Abstract

A method for managing service points vicariously is provided to enable a company, which is difficult to operate and manage the service points, to manage the service points efficiently and systematically by managing only the service points of the company vicariously, and offers a customer the service points having discriminated and various modes. A point providing server(200) issues a service point card for providing service points to a customer, and a member shop terminal(300) inputs use data and customer information stored in the service point card. The member shop terminal requests authentication to a point management agent server(100) by transmitting the use data and the customer information to the point management agent server, which is cooperated with more than one member shop and is connected to the member shop terminal through the network. The point management agent server processes the authentication by comparing an authentication request signal with the customer information and processing information, and transmits an authentication result to the member shop terminal. The point management agent server stores again the processing information according to the authentication result and provides the printing information to a point providing server.

Description

{Method for managing servicepoint}

Figure 1a is one embodiment of a schematic diagram of a service point agency management method according to the present invention.

Figure 1b is an embodiment of a flow chart of a service point agency management method according to the present invention.

Figure 2a is another embodiment of the configuration of a service point agency management method according to the present invention.

Figure 2b is another embodiment of a flow chart of a service point agency management method according to the present invention.

3 is a first embodiment of a method for providing a service point according to the present invention;

4 is a second embodiment of a method for providing a service point according to the present invention;

5 is a third embodiment of a service point providing method according to the present invention;

* Explanation of symbols for main parts of the drawings

100: point agency management server 200: point providing server

300: Merchant Terminal 400: Merchant Central Server

The present invention relates to a service point agency management method.

It is commonly used in various expressions such as points, cashback, mileage, etc., and it is common to provide service points that can be used like cash.

This is mainly due to partnerships with various types of service providers, so that service points paid at one place can be used at other affiliated stores, and the same benefits can be obtained at various types of merchants with points paid at one merchant. Has the effect.

By the way, if there is a problem that it is difficult to operate its own service point, such as the difficulty of securing a sales network that can cooperate with other service providers or service point management, points that can only manage service points while being affiliated with various merchants You will need an agency.

In addition, considering that the main purpose of providing a service point is to secure a customer, there is a need for a method of providing a service point in a differentiated manner that may attract the customer's attention, unlike the general point providing method.

The present invention has been made in order to solve the problems of the prior art as described above, the technical problem to make more efficient and systematic point agency management by managing only the service point to the company that has difficulty in service point operation and management There is.

In addition, there is a technical problem in providing differentiated and diverse service points according to customers, rather than providing general service points uniformly provided to all customers.

In one embodiment of the service point agency management method according to the present invention for achieving the above technical problem, the point providing server transmits customer information data for each customer to the point agency management server connected to the communication network, the service point of the customer A service point agency management method for managing the agency, after the service point card for providing the service point to the customer from the point providing server is issued, the use information data and customer information data in the service point card is entered into the merchant terminal In the first step, the affiliated store terminal transmits the input usage information data and customer information data to a point agency management server that is associated with the at least one affiliated store and is connected to the affiliated store terminal through a communication network to request authentication. Second step, the point agency management server Receiving the authentication request signal, comparing the stored customer information data and processing information data to perform an authentication process, and transmits the result to the affiliated store terminal, the point agency management server to perform the authentication process And storing the process information data again according to the present invention and transmitting the same to the point providing server.

In addition, the point providing server is a service point agency management method for transmitting the customer information data for each customer to the point agency management server connected to the communication network, so that the service point of the customer for the agent, the service from the point providing server to the customer After the service point card for providing a point is issued, a first step of inputting usage information data and customer information data in the service point card into a merchant terminal, and the merchant terminal stores the input usage information data and customer information data. The second step of requesting authentication by transmitting to the affiliated store central server connected to the affiliated store terminal and the communication network, the affiliated store central server receives this, and to the point agency management server connected to the affiliated store central server and the communication network A third step of requesting authentication by sending; The point agency management server receives the authentication request signal, compares the stored customer information data and the processing information data, performs authentication processing, and transmits the same to the affiliated store central server, and the affiliated store central server receives it. And performing statistical processing by using the processing information data, storing the same, and transmitting the authentication processing result to the affiliated store terminal, wherein the point agency management server performs processing information data according to performing the authentication processing. Store the data again, and transmit it to the point providing server.

Preferably, the customer information data, customer identification information including a customer name, ID, password, address, telephone number, and at least one or more of the earning rate, discount rate, discount number, service point validity period of the service point to be.

Preferably, the usage information data is at least one of an authentication request time, the affiliated store, the transaction history at the affiliated store, the accumulated points deducted according to the use of the service point, a discounted amount, and the number of remaining discounts.

Preferably, the service point is increased by a predetermined increase rate as the period elapses from the initial occurrence time point, and automatically expires at the time when the automatic disappearance reference point elapses from the occurrence time point.

Preferably, at the time of providing the service point according to the use history of the customer from the point providing server, the service point is provided in the form of the following function.

y = arctanx

(Where x is customer usage and y is service point)

Preferably, at the time of providing the service point according to the use history of the customer from the point providing server, the service point is provided in the form of the following function.

(Where x is customer usage, y is service point, a, b, c, x ₁ , x ₂ , x ₃ are constants)

Preferably, the point agency management server compares the authentication request time with the service point expiration time of the received customer information data, and when the comparison value is within the automatic payment reference value, the accumulated service points Pay automatically

<Example>

EMBODIMENT OF THE INVENTION Hereinafter, this invention of the above structure is demonstrated in detail, referring an accompanying drawing. However, the same components will be kept the same reference numerals even if the drawings are different, and detailed description thereof will be omitted.

On the other hand, the "customer information data" below, customer-specific information such as name, ID, password, address, telephone number for each customer and the customer's unique information such as the accumulation rate, discount rate, discount frequency, service point expiration date, etc. Means information.

In addition, the term "use information data" means information on details used by merchants, such as merchants using service points, transaction details, deducted points, discounts, remaining discounts, and authentication request time.

The term "processing information data" means information in a state where the use information data has been authenticated and approved.

1A is an embodiment of a configuration diagram of a service point agency management method according to the present invention.

In addition, Figure 1b is an embodiment of a flow chart of a service point agency management method according to the present invention.

As shown, it is composed of the point agency management server 100, the point providing server 200, the affiliated store terminal 300, the point agency management server 100 and the point providing server 200, the point agency management server ( 100 and the affiliated store terminal 300 are each connected to a communication network.

That is, the point providing server 200 (for example, Tong Yang Life) is managing the service point, the point agency management server 100 is connected to the communication network in cooperation with at least one affiliated store (for example, a restaurant) Is connected to the communication network.

First, the point providing server 200 issues a service point card to provide a service to a customer (S101). Alternatively, the point agency management server 100 may act as a card issuing agent, or may issue an integrated card for integration points of the various point providing servers 200.

Thereafter, a customer uses an affiliated store affiliated with the point agency management server 100 (for example, purchases an item or uses a service), presents the service point card, and provides usage information data to the affiliated store terminal 300. For example, a purchase article name, a purchase article amount, etc.) and customer information data (for example, a customer ID) in the service point card are input (S103).

Then, the affiliated store terminal 300 requests the authentication by transmitting the usage information data and the customer information data to the point agency management server 100 (S105).

At this time, the point agency management server 100 receives and stores in advance customer information data for the customer issuing the service point card from the point providing server 200.

Then, the point agency management server 100 receives the authentication request signal and compares the previously stored customer information data with the customer information data received from the affiliated store terminal 300 to perform an authentication process. Thereafter, the approval result of the authentication request is transmitted to the affiliated store terminal 300 (S107).

Then, the point agency management server 100 stores the usage information data, that is, the processing information data approved by the authentication request, and transmits the processing information data to the point providing server 200 (S109).

2a is another embodiment of a configuration diagram of a method for managing a service point proxy according to the present invention.

In addition, Figure 2b is another embodiment of a flow chart of a service point agency management method according to the present invention.

As shown, it is composed of the point agency management server 100, the point providing server 200, the merchant terminal 300, the affiliated store central server 400, the point agency management server 100 and the point providing server 200 ), The point agency management server 100 and the affiliated store central server 400, the affiliated store central server 400 and the affiliated store terminal 300 are connected to the communication network, respectively.

Here, the affiliated store central server 400 is, for example, a franchise (franchiser), forming a franchise chain of the affiliated stores, for example, means a central server of the franchisor to manage the affiliated stores constituting the independent store.

First, a service point card is issued to a customer from the point providing server 200 (S201). Of course, the point agency management server 100 is capable of issuing a card as described above.

Thereafter, the usage information data of the customer and the customer information data in the service point card are input to the affiliated store terminal 300 (S203), as described above with reference to FIGS. 1A and 1B.

The usage information data and the customer information data input to the affiliated store terminal 300 are transmitted to the affiliated store central server 400 to request authentication (S205), and the affiliated store central server 400 receives the data and again. By transmitting to the point agency management server 100, the authentication is requested (S207).

Then, the point agency management server 100 receives the authentication request signal, compares the previously stored customer information data with the customer information data received from the affiliated store central server 400, and performs an authentication process, The result is transmitted to the affiliated store central server 400 (S209).

The affiliated store central server 400 receives a result of the approval process for the authentication request, and performs a process for predetermined management thereof, for example, a statistical process.

That is, from the customer information data and the approved usage information data received by the affiliated store central server 400, that is, the processed information data, the customer's personal information such as the customer's age and gender, and the type and amount of goods or services used for each affiliated store. By gathering information such as purchase item name, purchase time, and the like, for example, statistical processing such as service point user information by time point, usage information by amount, and usage information by item can be performed.

From this, the affiliated store central server 400 can know the usage records for each affiliate store for the service point, etc., it is possible to perform efficient service point management, such as the distribution of the affiliate stores, by use time, service point discount rate, earning rate and the like.

In this way, the affiliated store central server 400 performs statistical processing and stores the result, and transmits the authentication request signal processing result to the affiliated store terminal 300 (S211).

Then, the point agency management server 100 stores the processing information data, and transmits the processing information data to the point providing server 200 (S213).

Hereinafter, a method of providing a service point will be described. The service point may provide a fixed ratio regardless of the performance, as in the usual method, but in consideration of the convenience of the customer and the amount of profit of the point providing server 200, the performance and the period, Modified operation is also possible.

3 is a first embodiment of a method for providing a service point according to the present invention.

As shown, the interest (rate) for a service point increases linearly for a period of time (e.g., a) from the time of initial occurrence, and is provided to automatically expire after the period (a).

That is, for example, as a service point occurs, interest (rate) for it is generated by a predetermined rate (for example, 5%), and as a result, the interest (rate) increases linearly over time, and from the time of occurrence A service point can be provided so that the interest rate automatically expires after a certain period of time.

In this case, as the point providing server 200, the interest (rate) for the generated service point does not accumulate indefinitely and disappears at a certain point, thereby reducing the burden, and as a customer, the service point increases linearly. Since interest (rate) is generated, if the service point is used at the optimal moment (for example, x), there is an effect that the most amount of service points can be used, thereby enabling efficient service point operation for all.

4 is a second embodiment of a method for providing a service point according to the present invention.

As shown, the service point (rate) may be provided differentially according to the customer usage performance. Here, the customer use performance refers to an index that is a standard for providing the service point (rate) to the customer by the point providing server 200, for example, an item purchased by the customer from the point providing server 200 or The amount of the service purchased, the amount purchased, and the frequency of purchase.

At this time, the service point (rate) is provided in the form of y = arctanx as shown in the graph, and as the overall customer use performance increases, the service point (rate) provided also increases non-linearly, and the increase is not large in the a range. Can be provided to show a very steep increase in the b range and again a small increase in the c range.

That is, in a certain reference performance period (e.g., b), the service point (rate) is provided to increase steeply as the performance increases, so for the customer, even a slight increase in performance is achieved when the reference performance period is reached. There is an advantage in that the service point (rate) can be provided, and in addition, the point providing server 200 can not only induce a customer to reach the reference performance interval, but also provide a reference value (for example, the service point (rate)). t) The abnormality can be configured not to increase, thereby reducing the burden.

5 is a third embodiment of a method for providing a service point according to the present invention.

As shown, as customer usage increases, the service points (rates) provided increase in a staircase fashion.

That is, the service point (rate) is differentially paid for each customer use interval, for example, a in the interval X ₁ ~ X ₂ , b in the interval X ₂ ~ X ₃ , b, X ₃ ~ X ₄ In the period of payment, c is paid.

At this time, the upper limit of the service point (rate) provided may be configured not to increase more than a certain amount, or may be configured to continue to increase proportionally according to the customer usage performance.

In addition, a fourth embodiment of the method for providing a service point according to the present invention includes a method using a service point validity period.

For example, if the provided service point has a valid period (for example, one year from the date of the first point of service point), the point agency management server 100 is the authentication request time when the customer requests the service point and the service point Comparing the expiration date of the expiration date, if the authentication request time is within the automatic payment threshold (for example, one month before the expiration date of expiration date), the service points can be automatically charged to the accumulated service points to consume the service points. have.

Alternatively, by setting a threshold value (for example, one day before the expiration date) that the expiration date expires, the point agency management server 100 notifies the customer of the reference value time point and the service point amount (for example, a mobile phone text or E-mail, etc.), allowing customers to use service points within their validity period.

On the other hand, even when there is no expiration date for the service point, in order to prevent accumulation of the service point without being used for a long time, when a predetermined reference value (for example, three years) has elapsed since the first point of service point occurrence, The point agency management server 100 may be configured to notify the information on the service point, including the service point amount to the customer, or to automatically pay with the accumulated service point to consume the service point.

On the other hand, if a concrete embodiment for the service point agency management method as described above is presented as follows.

For example, in order to operate the membership system at Dial 070 (point providing server) that provides Internet telephone service, <Dial 070-Tiat Members Card> is used in conjunction with Tiat (point agency management server). Provide to customers.

The Dial 070-Tiat Members Card is used to provide customer care (CRM) and additional services for the Dial 070.It also has the function of the Tiat Members Card, allowing it to be used at affiliated affiliated stores such as cinemas. do.

That is, by providing a mileage in various ways to the customer using the dial 070 (point providing server) (for example, by giving a certain amount of mileage according to a certain amount of the fee or a grade of the customer), the mileage is used by the customer. It can be used at affiliated merchants.

If dial 070 (points providing server) is not allowed to operate and manage membership card system or conditions, it is possible to establish a high quality membership system through cooperation with Tiat (point agency management server). It is effective to operate.

In addition, it can increase customer loyalty and maximize the efficiency of customer management by rewarding a portion of sales through mileage to actual buyers who generate their sales from the position of dial 070 (point providing server). In Receives a portion of the amount used by the user can be used practically, there is an effect that the benefits of both sides occur.

In addition, the customer recognizes that the mileage of the Tiat members card is not provided, but the mileage of the dial 070 used by the customer is recognized and used, so that the dial 070 does not actually have its own mileage system but can be marketed as if it exists. There is.

In recent years, it has become commonplace to provide welfare points to employees at companies or government offices.However, in order for companies to operate welfare points on their own, it is not easy to distribute goods or purchase merchants that can be purchased with welfare points. to be. In this case, the point agency management method can be utilized as employee welfare points of the company.

For example, when utilizing the welfare point system in a clothing company cleaning (point providing server), in cooperation with Tiat (point agency management server), <Write-Tiat Members Card> is issued and distributed to employees. In this case, the welfare points may be differentially awarded according to the position or business performance of the employee, and the employees who receive the welfare points in this manner may use various welfare points at the affiliate stores of the Tiat members card such as a movie theater.

In addition, in the position of employees using welfare points, various services are available, and in the cleaning of clothing companies that do not allow the technology or the conditions to operate and manage the welfare point system directly, Through partnerships, it is possible to operate a quality welfare point system.

On the other hand, the method of providing the mileage and welfare points in the above example can be operated by applying various embodiments of the service point providing method described above.

As mentioned above, although this invention was demonstrated by the specific Example, this invention is not limited to this Example. It should be construed that various modifications made by those skilled in the art without departing from the scope of the present invention all fall within the scope of the present invention.

According to the present invention having the configuration as described above, it is possible to more efficiently and systematically manage the service point agency by managing only the service point to the company having difficulty in operating and managing the service point.

In addition, instead of providing general service points uniformly provided to all customers, it is possible to provide differentiated and various service points according to customers.

Claims (8)

As a point service management method for the point providing server to transmit customer information data for each customer to a point agency management server connected to a communication network, and to manage the customer service points on behalf of the customer, A first step of inputting usage information data and customer information data in the service point card into an affiliated store terminal after a service point card for providing the service point is issued to a customer from the point providing server; A second step of the affiliated store terminal requesting authentication by transmitting the input usage information data and customer information data to a point agency management server that is affiliated with the at least one affiliated store and connected to the affiliated store terminal through a communication network; A third step of receiving, by the point agency management server, the authentication request signal, comparing it with stored customer information data and processing information data, and performing an authentication process, and transmitting the result to the affiliated store terminal; A fourth step of storing, by the point agency management server, the processing information data according to the authentication processing and transmitting it to the point providing server; Service point agency management method, characterized in that configured to include. As a point agency management method, the point providing server transmits customer information data for each customer to a point agency management server connected to a communication network, and performs agent management of a customer's service point. A first step of inputting usage information data and customer information data in the service point card into an affiliated store terminal after a service point card for providing the service point is issued to a customer from the point providing server;  A second step of the affiliated store terminal requesting authentication by transmitting the input usage information data and customer information data to an affiliated store central server connected to the affiliated store terminal through a communication network; A third step of receiving, by the affiliated store central server, a request for authentication by transmitting the same to the point agency management server connected to the affiliated store central server through a communication network; A fourth step of receiving, by the point agency management server, the authentication request signal, comparing the stored customer information data and processing information data, and performing an authentication process, and transmitting the same to the affiliated store central server; A fifth step of receiving, by the affiliated store central server, performing statistical processing using the process information data, storing the result, and transmitting the authentication process result to the affiliated store terminal; A sixth step of storing, by the point agency management server, the processing information data according to the authentication processing and transmitting it to the point providing server; Service point agency management method, characterized in that configured to include. The method according to claim 1 or 2, The customer information data may include at least one of customer identification information including a name, ID, password, address, and phone number for each customer, and an accumulation rate, a discount rate, a discount number, and a service point expiration date of the service point. How to manage service points. The method according to claim 1 or 2, The use information data is at least one or more of the authentication request time, the merchant name, the transaction history at the merchant, at least one of the earned points, discount amount, the remaining discount number deducted according to the use of the service point How to manage. The method according to claim 1 or 2, And the service point increases by a predetermined increase rate as the period elapses based on the first occurrence time point, and automatically disappears at the moment when the automatic disappearance reference point elapses from the occurrence time point. The method according to claim 1 or 2, Service point agency management method, characterized in that the service point is provided in the form of the following function at the time of providing the service point to the customer from the point providing server. y = arctanx (Where x is customer usage and y is service point) The method according to claim 1 or 2, Service point agency management method, characterized in that the service point is provided in the form of the following function at the time of providing the service point to the customer from the point providing server.

(Where x is customer usage, y is service point, a, b, c, x ₁ , x ₂ , x ₃ are constants) The method according to claim 3, The point agency management server compares the authentication request time with the expiration date of the service point validity period of the received customer information data, and automatically pays the accumulated service points when the comparison value is within the automatic payment reference value. Service point agency management method characterized in that.

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