KR20080007788A - After service portal system of energy device using internet - Google Patents

Abstract

An Internet A/S(After-sales Service) portal system for energy devices is provided to improve efficiency of an A/S management system of an energy device maker and offer reasonable energy management information to customers based on A/S processing contents through customer-maker, maker-maker, and customer-customer A/S information exchange. A customer terminal(10) registers purchased device information, A/S processing details of each device, A/S evaluation information, and A/S personnel evaluation information by connecting to a website. A maker terminal(20) registers specification information, A/S reference information, and PR(Public Relation) information of each device by connecting to the website. A web server(40) provides A/S information of the energy device through the website by linking with the customer and maker terminal. A maker server(50) and a customer server(60) manage the information registered to the web server and exchange the information with the terminals. An A/S evaluation server(70) manages data for searching the A/S evaluation information, an A/S price, and the A/S personnel evaluation information by linking with the web server. An A/S information database(90) stores/provides various data related to the energy device to each server.

Description

After service portal system of energy device using internet}

1 is an overall configuration diagram of an after-service portal system of an energy device according to the present invention;

2 is a detailed configuration diagram of each server of the after-service portal system according to the present invention,

3 is a flowchart illustrating a after-sales service providing process of an energy device according to the present invention.

<Description of Symbols for Major Parts of Drawings>

10: consumer terminal 20: device manufacturer terminal

30: Internet 40: Web Server

50: dedicated server manufacturer 60: consumer dedicated server

70: A / S Evaluation Server 80: Device Promotion Server

90: A / S information DB

The present invention relates to an after-service portal system for energy devices using the Internet. More specifically, based on the exchange of after-sales information between the consumer and the device company, the device company's A for the A / S processing contents (A / S parts type, parts price, service fee, etc.) It is about technology that can provide reasonable energy management information to consumers as well as improve / S operation system.

Among various facilities used in homes, offices, or small and medium-sized industries, there are many facilities that must be regularly inspected and managed and frequently after-sales service to maintain normal operation. Examples of such equipment requiring regular inspection and maintenance are various such as vacuum cleaners, copiers, fax machines, printers, air conditioners, ventilators, boilers, vending machines, pumps, and air conditioners. These facilities are convenient to operate and simple checks are being improved to be done by the consumer, but regular checks and maintenance by experts are still essential to ensure optimal functioning.

Therefore, most consumers lack the knowledge and understanding of these facilities, so it is impossible to fully inspect and manage the operation status of the facilities themselves. We provide after-sales service (A / S) to check the operation status of facilities, replace and repair consumable parts, and check for abnormalities.

However, this conventional after-sales management method shortens the lifespan of the equipment because the after-sales service is not made at the appropriate time, and in particular, since each customer cannot easily identify the minute defects generated in the facilities, the maintenance is simple. It is often the case that it can develop into serious damage by leaving what could be repaired.

In addition, the conventional after-sales management method for these facilities often takes a considerable amount of time to identify and repair the cause of the failure by contacting the facility in question without the expert knowing the exact cause of the failure. In other words, it is distrusting consumers because the parts and repair cost that are exchanged during A / S repair are not uniform.

Therefore, there is a need for the development of a system that can efficiently manage after-sales service of home, office or industrial facilities through A / S information exchange, and execute A / S at low cost.

Accordingly, the present invention is to solve the above problems, the object of the present invention is to provide the A / S processing contents (A / S component types through the A / S information exchange between the consumer / device company, device company / device company, consumer / consumer) It is to provide after-sales portal system of energy equipment that can provide reasonable energy management information to consumers as well as improve A / S operation system of equipment makers based on cost, parts cost, service fee, etc.).

According to the present invention as a technical idea for achieving the above object of the present invention, by purchasing the energy device and accessing the website through the Internet, the purchase device information, A / S processing details for each device, A / S evaluation information, A consumer terminal for registering A / S-man evaluation information; A device company terminal for registering device standard information, device A / S standard information, and device promotional materials by accessing a website through the Internet after selling energy devices; An operator's web server linked with the consumer terminal and the device company's terminal to provide after-sales service information of the energy device through a website; It is linked with the web server, and manages data information about device standard information registration, A / S standard information registration by device, A / S evaluation information search by device, and device promotion data registration, and exchanges information between server and terminal. Dedicated equipment company server; Data information about device purchase information registration, A / S processing history registration, A / S evaluation information registration, A / S man evaluation information registration, A / S evaluation information search for each device is linked with the web server. A consumer-only server managing and exchanging information between the server and the terminal; An A / S evaluation server interworking with the web server to manage data information for A / S evaluation information search, A / S cost search, A / S man evaluation information search, and exchanging information between the server and the terminal; And A / S processing results such as A / S processing result evaluation, A / S man evaluation, A / S cost, A / S details of the device, etc., which are linked with the web server and provide to each server S information DB; After-sales portal system of the energy device, including. To provide.

Hereinafter, with reference to the accompanying drawings, the configuration and operation of the embodiment of the present invention will be described in detail.

Prior to the description of the present invention, a detailed description of known functions or configurations related to the present invention will be omitted if it is determined that the gist of the present invention may be unnecessarily obscured.

1 is an overall configuration diagram of an after-service portal system of an energy device according to the present invention.

1, the after-sales service portal system of the present invention comprises a plurality of consumer terminals 10; A plurality of device company terminals 20; The Internet 30; A web server 40; Appliance company dedicated server 50; A consumer-only server 60; A / S evaluation server 70; Device promotion server 80; And A / S information DB 90;

At this time, the energy device of the present invention is a device that collectively refers to household appliances that are closely related to real life, and various products such as a washing machine, a refrigerator, an air conditioner, and a boiler may be applied.

The consumer terminal 10 is a communication terminal for accessing a web site to receive an after-sales service of an energy device, and examples thereof include a computer, a notebook computer, a personal digital assistant (PDA), and the like. At this time, the consumer purchases the energy device and then purchases the device information, A / S processing details, A / S evaluation information, and A / S man evaluation on the website of the web server 40 using the consumer terminal 10. Register the information.

The purchase information registration data of the device includes the device model name, purchase price, purchase date, the place of purchase, etc. The A / S information registration data for each device includes the model name, quality warranty period, standard service cost, whether or not for free, used parts This includes information (such as after-sales parts types, parts prices, service charges, etc.), service costs, after-sales assessments, and after-sales assessments.

Device company terminal 20 is a communication terminal for connecting to the Internet 30 to confirm the results of the consumer evaluation of the after-sales service processing of the energy device is applied to a computer, laptop, personal digital assistant (PDA) and the like.

In this case, the device company may use the device standard information and device A / S standard information (A / S) on the website of the web server 40 by using the device manufacturer terminal 20. Part type, part price, service fee, etc.) and device promotional materials are registered.

The standard information registration data of the device includes a model name, recommended consumer price, endurance years, energy rating, device performance, etc., and the A / S standard information registration data for each device includes the model name, quality guarantee period, standard service cost, and whether or not And parts information (A / S parts type, parts unit price, service fee, etc.).

The internet 30 is a wired or wireless method as an interface for establishing a communication network between the consumer terminal 10, the device company terminal 20, and the web server 40.

At this time, the Internet 30 is composed of a network for interconnecting by interconnecting terminals of a plurality of consumers or device companies, the interconnected terminals are connected to the information using a variety of services, such as e-mail, the World Wide Web (WWW) Replace it.

Web server 40 is provided with a website for providing the after-sales information of the present invention, the operator server for providing the after-sales service through a communication connection between each terminal and the server A / S information DB 90 and It is linked.

In addition, the web server 40 is linked to the device company dedicated server 50, consumer dedicated server 60, A / S evaluation server 70 and the device promotion server 80 as shown in FIG. Exchange various data information about after sales service of

The device company dedicated server 50 is linked with the web server 40 to manage data information such as device reference information registration, device A / S reference information registration, device A / S evaluation information search, device promotional data registration, etc. , Exchange information with each server.

The device reference information registration data is registered on the website of the present invention as the reference information of the device that the device manufacturer terminal 20 is selling or sold in the market. In addition, the registration data is required when registering an evaluation result of the A / S processing of the consumer terminal 10, and includes a model name, recommended consumer price, endurance years, energy rating, device performance, and the like.

The A / S reference information registration data for each device is registered in the website of the present invention as reference information for A / S processing generated by the device manufacturer terminal 20 for each registered device model. In addition, the registration data is the reference information for registering the evaluation result of the A / S processing to be registered by the consumer terminal 10 to evaluate the A / S processing cost of the device and if the processing cost is excessive, the data information is a device company terminal 20 and the consumer terminal 10 are notified, respectively.

At this time, the registration data includes a model name, quality assurance period, standard service cost, whether or not for free, parts information (model name, quality warranty period, standard part cost, etc.).

The A / S evaluation information registration data for each device includes A / S details (A / S parts type, parts unit price, service fee, etc.) of the corresponding device A / S of the consumer terminal 10 that received the A / S, A / S evaluation, A / S man evaluation, etc. are included, this information is registered on the website of the present invention.

The registration data is stored in the database in the A / S information DB (90), based on the device manufacturer terminal 20 is to analyze the requirements of the consumer terminal 10 to provide a more convenient after-sales service It becomes possible.

The device promotional data registration data is used as data for the promotion of the company's energy devices by the device company terminals 20 to the consumer terminals 10 through the website of the present invention.

In this case, the device company terminals 20 may promote the consumer terminals 10 to purchase energy devices through the product promotion.

The consumer-only server 50 is linked with the web server 40 to register device purchase information, A / S processing history registration by device, A / S evaluation information registration by device, A / S man evaluation information registration, A / by device S Manages data information for evaluation information retrieval and exchanges information with each server and terminal.

The device purchase information registration data is the purchase information of the energy device being used by the user of the consumer terminal 10 as basic data for registering A / S processing evaluation information for each device. In this case, the registration data includes a device model name, a purchase price, a purchase date, a purchase place, and the like.

The A / S evaluation information registration data for each device indicates that whenever the A / S processing of the device occurs, the consumer terminal 10 evaluates the evaluation (service processing result evaluation, A / S man evaluation, service cost, etc.). All A / S information generated by one device is registered as information for registration.

At this time, the registration data is databased in the A / S information DB 90 together with the past A / S contents to form a knowledge base.

In addition, the evaluation information is shared with the other consumer terminal 10, through which the consumer terminal 10 can obtain information that can efficiently use the energy device, and through the inquiry of the evaluation information on the device to be purchased in the future reasonably You can buy a device.

At this time, the registration data includes the model name, quality assurance period, standard service cost, whether or not for free, part information used (model name, cost), service cost, after-sales evaluation, after-sales evaluation, etc.

The A / S information evaluation information search by device allows the consumer terminal 10 to search for the A / S processing information registered by the other consumer terminal 10 in advance and compares it with its own A / S information. You can prevent it from receiving / S processing.

The A / S evaluation server 70 manages data information for A / S evaluation information search, A / S cost search, A / S man evaluation information search in conjunction with the web server 40, and information with each server. Replace it.

The A / S evaluation information retrieval data is information that can be used jointly by the device manufacturer terminal 20 and the consumer terminal 10, and the consumer terminal 10 is based on the device reference information registered by the device manufacturer terminal 20. Register A / S processing information.

At this time, based on the registration information, the total A / S cost, such as service cost and A / S parts cost, is compared with the standard cost of the A / S reference information, and when excessive cost occurs, the registration information is sent to the device manufacturer terminal ( 20) and the consumer terminal (10).

Therefore, the device company terminal 20 is used as a data for evaluating the after-sales service inventory, the consumer terminal 10 can obtain the determination information on the unfair A / S cost.

The A / S-man evaluation information retrieval data is the consumer terminal 10 is registered in the A / S information DB 90 as the evaluation information for the A / S-man and is databased so that the device company terminal 20 and other consumer terminals Shared with (10). At this time, the evaluation items for the A / S man include kindness, technical skills, dispatch time, service time, reliability, and the like.

The device promotion server 80 interoperates with the web server 40 to register and manage data information for product promotion of various energy devices of the device company terminal 20, and exchange information with each server and the terminal. At this time, the product promotion data is provided through the website of the present invention detailed information (images, etc.) of various devices in the form of a catalog.

The A / S information DB 90 is linked with the web server 40 to provide various data information about the device such as A / S processing result evaluation, A / S man evaluation, A / S cost, A / S history of the corresponding device, and the like. Database is provided to each server and terminal.

3 is a flowchart illustrating an after-sales service providing process of an energy device using the Internet according to the present invention.

First, a consumer and a device company sign up to be provided with an after-sales service of an energy device provided by a website of the present invention using their terminal (S10).

Then, the consumer registers the purchase information of the energy device he is using by accessing the website of the web server 40 through the Internet 30 using the consumer terminal 10.

In addition, the device company accesses the website of the web server 40 through the Internet 30 by using the device company terminal 20 and registers reference information of the selling device on the market (S20). .

At this time, the purchase information of the device registered on the website is the basic data to register the A / S processing evaluation information for each device, and the reference information of the device registered on the website is evaluated by the consumer for the A / S processing. This is the data you need to register your results.

Thereafter, when a failure occurs while using the energy device of the device company (S30), the consumer uses the consumer terminal 10 to access the website through the Internet 30 to apply for the after-sales service of the energy device. Of course, you can apply for after-sales service by using a telephone call.

At this time, the consumer searches for the existence of the same or similar registration information data as the failure of the consumer's own device through the database of the A / S information DB 90 linked with the web server 40 using the consumer terminal 10. (S40).

If there is the same information data as the result of the device failure, the consumer recognizes this information in advance.

In this state, when the A / S man visits his home and completes the troubleshooting of the device, the consumer registers the evaluation information of the A / S process on the website (S50).

At this time, the A / S evaluation server 70 of the web server 40 compares the A / S standard cost and A / S processing cost to determine whether the A / S processing cost is properly charged (S60).

If the A / S processing cost is excessively charged than the A / S standard cost, the processing result information is transmitted to the device manufacturer terminal 20 and the consumer terminal 10 (S70) of the energy device of the present invention. After sales process is completed.

As described above, the preferred embodiments of the present invention have been described, but the present invention is not limited to the specific preferred embodiments described above, and the technical field to which the present invention belongs without departing from the gist of the present invention as claimed in the claims. Anyone of ordinary skill in the art can make various modifications, as well as such changes can be included within the technical scope of the claims.

As described above, according to the present invention, through the A / S information exchange between the consumer and the device company, the device company can efficiently process and manage the after-sales (A / S) work for energy devices, the consumer side reasonable energy Management information can be provided. Therefore, the present invention can improve the after-sales service reliability between consumers and device manufacturers.

Claims (4)

A consumer terminal for purchasing an energy device and accessing a website through the Internet to register purchased device information, A / S processing details, A / S evaluation information, and A / S man evaluation information; A device company terminal for registering device standard information, device A / S standard information, and device promotional materials by accessing a website through the Internet after selling energy devices; An operator's web server linked with the consumer terminal and the device company's terminal to provide after-sales service information of the energy device through a website; It is linked with the web server, and manages data information about device standard information registration, A / S standard information registration by device, A / S evaluation information search by device, and device promotion data registration, and exchanges information between server and terminal. Dedicated equipment company server; Data information about device purchase information registration, A / S processing history registration, A / S evaluation information registration, A / S man evaluation information registration, A / S evaluation information search for each device is linked with the web server. A consumer-only server managing and exchanging information between the server and the terminal; An A / S evaluation server interworking with the web server to manage data information for A / S evaluation information search, A / S cost search, A / S man evaluation information search, and exchanging information between the server and the terminal; And A / S processing result evaluation, A / S man evaluation, A / S cost, A / S details of the device, etc. in conjunction with the web server A / S provides database to each server S information DB; After-sales portal system of the energy device, including. The apparatus of claim 1, wherein the device reference information registration data of the dedicated device company server includes a model name, recommended consumer price, endurance years, energy rating, and device performance information, and the A / S reference information registration data for each device includes a model name, It includes quality guarantee period, standard service cost, free / free of charge, parts information (model name, quality guarantee period, standard parts cost), and the A / S evaluation information registration data for each device includes A for the device A / S. After-sales portal system of the energy device, characterized in that the / S history, A / S evaluation, A / S evaluation information. The apparatus of claim 1, wherein the device purchase information registration data of the consumer-only server includes a device model name, a purchase price, a purchase date, and a purchase place information, and the A / S evaluation information registration data for each device includes a model name, quality assurance period, and standard service. After-sales portal system of the energy equipment, characterized in that the cost, whether or not, free / used, parts information used (model name, cost), service cost, A / S evaluation, A / S man evaluation information. The after-service portal system of claim 1, wherein the A / S-man evaluation information search data of the A / S evaluation server includes kindness, technical power, dispatch time, service time, and reliability information.

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